Name: Premier Inn London Leicester Square
Address: 1 Leicester PlaceLeicester Square, London, WC2H 7BP, GB

8/10

Excellent

10 Jul 2026

Anne

Location

Self

10/10

Exceptional

30 Jun 2026

benjamin

Close to everything. Easy with a family of 4, we stayed for 3 days. Staff was helpful, rooms were clean! We pretty much had everything we needed there for our trip.

Family

8/10

Excellent

17 Jun 2026

Jeff

Nice

Family

8/10

Excellent

29 May 2026

Brenda G.

Room was small; bed was US sized ‘full’ but location was excellent.

Partner

10/10

Exceptional

26 May 2026

Nick

Great location and value. I’ll definitely stay here next time I’m in town

Self

8/10

Excellent

26 May 2026

Josh

The staff is very helpful. The rooms are small and if you need a mini fridge you won't find it. The beds were comfortable and decent size. If you add breakfast to your reservation, you won't be disappointed. They have a value meal deal where you can add dinner with breakfast. It's a good deal, but the dinner menu is a bit on the light side. The location can't be beat. It's close to two different underground stations and many of us routes. If you're a walker, you're near everything.

Partner

8/10

Excellent

24 May 2026

David

There are many positives about this hotel. The staff were OK and the location is marvelous, very close to the theater district.

The hotel is very close to the theater district. The breakfast was fine and worth the price. My wife and I recommend that you include this in your stay - the price for the breakfast is competitive. The main drawback was regulating the temperature of our room; we failed to be comfortable. First, and quite annoying was check-in. We arrived after after 36 hrs. of travel from the USA, about 30 min. before official check-in, and they would not let us check-in early without paying a fee. Note, that we were staying for 5 nights with a total price of approximately $1,500. The staff did store are luggage in a secure room and pointed out a place for a drink and a snack for the 30 minute wait. When we returned, there was a LONG line for check-in and the staff person must have been trained to be that SLOW. It took about 30 min. to finally get to our room. Frankly, not a great to treat customers spending $1,500 for a 5 day stay!

The room was either very cold with the air-conditioner on (no matter the settings) or very warm without the air-conditioner on. In addition, the air-conditioner made it difficult for my wife and I to sleep. The air-conditioner was noisy and blew air directly over the bed. We did not get 1 good night's sleep in the 5 nights we stayed at this hotel. Would we stay here, again - probably not.

Partner

10/10

Exceptional

18 May 2026

Sonia

Fantastic location right in Leicester Square. We had a Premier Plus room so a reasonable size (for London standards) with good amenities including WiFi. Good quality breakfast with plenty of options.

Partner

10/10

Exceptional

16 May 2026

David

we very much enjoyed our stay. The room was good very clean and comfortable. The breakfast was good and we ate there each morning. There are 22 options, continental and full english. Both were good. The staff were pleasant and helpful. It was very quiet in our room. It's a very cnnvenient location and lots of amenities nearby. Many theatres within close walking distance. I would recommend this hotel.

Partner

10/10

Exceptional

15 May 2026

Carolyn

Very comfortable and clean. Extremely quiet even though we were in midtown. Only drawback was construction work going on next to the front desk. I’m sure this will be completed very soon. Subway just around the corner. Pleasant front desk staff. Would definitely stay at this hotel again.

8/10

Excellent

13 Apr 2026

Rodolfo

It is a great location but the rooms are so tiny.
The young lady at the counter was rude but the guy was very understanding and kind. (Morning shift )

Family_with_children

10/10

Exceptional

30 Mar 2026

Ingrid

clean, quiet, good quality of bed to sleep! Super convenient for everything

Family_with_children

10/10

Exceptional

19 Mar 2026

Jeffrey

A perfect location for a West End stay. Right across the street from the TKTS booth and central to many of the most popular theatres. Excellent security also.

Partner

8/10

Excellent

11 Mar 2026

Jennifer

This hotel was central and close to everything we wanted to see and close to walk to most things.

4/10

Poor

17 Feb 2026

Angie

I booked this hotel for 3 nights through Expedia and paid in full. My flight was cancelled and moved to the next morning, so I informed the hotel but received no reply. Expedia confirmed with them that I would check in late and I accepted losing the first night since it was already paid.

After a long trip and 1.5 hours in traffic from the airport while exhausted and hungry, I arrived but was told I had to pay £138 more because I didn’t show up the first night. I explained multiple times that I had already paid and Expedia had informed them, but staff refused to check proof, spoke loudly and rudely, and said I wouldn’t get the room unless I paid.

Expedia had to step in and after more than an hour confirmed the hotel was wrong and I did NOT have to pay anything extra.

During the stay my key stopped working, my Do Not Disturb sign disappeared after one night and was never replaced, and communication was extremely poor. After checkout, they sent an invoice I didn’t request with multiple errors (wrong room number, wrong dates, incorrect card).

The room itself was quiet and the location convenient, but the service was shockingly unprofessional and made an already exhausting trip much more stressful. I never felt comfortable after the check-in incident.

Huge thanks to Expedia for resolving the issue. I would strongly caution others before staying here.

Family

6/10

Pleasant

21 Jan 2026

Kory

Room was okay. No power outlet in the bathroom and shower had water pressure issues. The free WiFi is dreadful—just a ploy to get you to upgrade to faster WiFi for a charge. Staff aren’t courteous. No early check in even if your room is ready.

6/10

Pleasant

06 Jan 2026

Manchi

The room is a decent size for central London. The bathroom smelled like mold, and I sprayed air freshener constantly. Otherwise, it's a very basic room. Elevators, lights, and everything else worked. Surprisingly quiet given the location. Excellent location, steps away from Chinatown and all the theaters.

Partner

6/10

Pleasant

18 Dec 2025

Jixin

Room a bit old and out of date. This is probably common for Inn. All good if you are not expecting hotel quality. Breakfast was great and staff friendly.

Leisure Family

4/10

Poor

28 Nov 2025

Le Hong

Paid 252 pounds per night for a triple room. Stayed for 4 night and enjoyed none of the nights. Room was really small and none of our luggages could open up in full. Even half opening them is a real challenge. We ended up hopping around in the room just to get around. Room is dated, shower has molds and stains, shower screen has disgusting moldy and rusting stains. Wash basin is also dirty the see thru hole with rusted with visible brownish thick coat of slime just makes you want to leave the bathroom. The toilet bowl looks old and yellowed.

Do note that this is really an Inn and NOT a hotel as advertised and categorised. There is no fridge, no safe box, no phone to connect to reception, no toiletries and no proper reception. Everytime you’ll need help, you gotta head down to the tiny receptionist desk that is 100% of the time not mended and you’ll have to press that miserable bell and start waiting for someone to show up.

For this property, you’re really just paying for the location and nothing else. But at least, the bed is comfortable…. Still, the other downsides have just made it really difficult to enjoy my stay with this property.

Awarded 2 stars - 1 for location (which I totally paid for) and another star for the bed. Period. Will not return.

Leisure Family

10/10

Exceptional

06 Nov 2025

Amber

Nice location!

Leisure Partner

10/10

Exceptional

24 Oct 2025

Murrium

Wonderful room. Delicious beakfast and helpful staff

Leisure Family

8/10

Excellent

20 Oct 2025

Colby

Location was great. Carpet in the room appeared ready for a good cleaning or replacement (it would be OK to have a decent grade vinyl plank flooring instead). The nightly room price varies day to day, but overall for the six days it was reasonable compared to some of the other closeby hotel. We chose the add-on breakfast buffet option, which turned out to be a good choice.

Partner

8/10

Excellent

20 Sep 2025

Charles

Average hotel in great location.

Leisure Partner

8/10

Excellent

19 Aug 2025

Verified traveler

Ok

Rooms clean bed comfortable but corridors and hallways need some attention

Partner

8/10

Excellent

05 Jul 2025

Wayne

Great property with a wondeeful staff

Leisure Partner

10/10

Exceptional

29 Jun 2025

Karen

Good location, great breakfast- friendly staff.

Leisure Partner

2/10

Poor

09 Jul 2026

YACI

Este hotel precisa URGENTEMENTE se adaptar à nova realidade do planeta! Minha estadia foi TERRÍVEL! Passei 4 noites SOFRENDO COM UM CALOR ABSURDO NO QUARTO, porque as janelas são lacradas e o ar condicionado não refrigera o quarto, apenas circula o ar ambiente. FIQUEI 4 LONGAS NOITES SEM DORMIR! Pedi para trocar de quarto e fui mal atendida pela recepcionista, que se recusou a atender meu pedido e disse que poderia apenas me emprestar um ventilador. PAGUEI POR UM QUARTO MAIS CARO PARA TER MAIS CONFORTO E NÃO ADIANTOU NADA! A recepcionista ainda me tratou mal, me dizendo para \"não mexer nos controles do ar condicionado\". MAS QUE ABSURDO! E QUE GROSSERIA! Ficar sem dormir inclusive comprometeu minha viagem, porque eu ficava exausta e não tinha energia para fazer os passeios. E NEM TENTEM ME MANDAR RESPOSTA COM JUSTIFICATIVAS INÚTEIS. Recomendo fortemente a quem estiver lendo essa avaliação que procure outro hotel. Existem hospedagens muito melhores do que essa!

2/10

Poor

05 Jun 2026

Luigi

Esperienza terribile, avevo prenotato una tripla e mi hanno dato una camera con letto matrimoniale e un divano. Il divano non era letto ma bensì è stato messo un lenzuolo sul cuscino della seduta , visto la situazione ho preferito dormirci io (papà) e non mio figlio, questa scelta è stata forzata ma fortunata perché dopo due giorni abbiamo capito che il divano era abitato da cimici del letto che mi hanno letteralmente riempito di morsi (sulle braccia e sulle gambe) al punto tale che tornati in Italia sono dovuto andare in ospedale. La sala dove facevamo colazione era lurida, le scarpe si appiccicavano letteralmente al pavimento, un vero disagio. Il posto è sicuramente centrale ma a queste condizioni è meglio fare altre scelte visto anche che il costo del soggiorno non è stato piccolo. Esperienza pessiama

Family_with_children

10/10

Exceptional

30 May 2026

Cristina

Localização maravilhosa!
Muito bom

Friends_and_family Friends

6/10

Pleasant

02 May 2026

Dominique

The reception staff were excellent: welcoming, professional, and always helpful. The exterior soundproofing is also a real highlight, especially with lively streets just below — you can hardly hear any noise, which is greatly appreciated. The bedding is comfortable, allowing for a good night’s sleep.

However, one point needs to be addressed quickly: there are quite a lot of bathroom seals that have turned black due to humidity, which gives an impression of poor maintenance. The ventilation system (VMC) also seems to be weak, which likely contributes to the presence of mold. Improvements in these areas would really help match the otherwise good standard of the hotel.

8/10

Excellent

01 May 2026

Ramon

Familienzimmer mit 4 Bett war für den Städtetrip gut. Sauberkeit okay. Personal freundlich. Frühstück gut. Lage des Hotels Perfekt!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Yolaine

Très bel emplacement

10/10

Exceptional

15 Apr 2026

ITALO

A localização do hotel não poderia ser melhor: fizemos boa parte do roteiro de primeira viagem a Londres a pé. Apesar de ficar numa área extremamente movimentada, o quarto era muito silencioso (janelas com proteção acústica).
Outro ponto de destaque foi a equipe, com especial agradecimento à Natasha na recepção, que verdadeiramente nos acolheu desde o primeiro momento no hotel, e à Maria no restaurante, uma brasileira que transformou nossos cafés da manhã em eventos muito agradáveis.

8/10

Excellent

10 Apr 2026

Pascal

Die Lage ist sensationell. Das Frühstück war ok und das Personal sehr nett

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Claudia

Everything very clean! Very nice hotel at a great location! Staff is maximim friendly and helpfull!!! Everything you need is very close! Breakfast very tasty and staff help at all wishes!

Family_with_children

8/10

Excellent

15 Mar 2026

Ellen

Rommet var rent, greit personale, kjølig og godt på rommet. Vi kom 30 minutter før innsjekk, og fikk beskjed om at hun i resepsjonen kunne gi oss rommene mot en gjentjeneste eller betale 15 pund. Vi valgte og vente, men syntes det var litt underlig måte å bli møtt på

Self

10/10

Exceptional

08 Mar 2026

Carmen Garcia

Facil acceso, estacion de metro cerca.

6/10

Pleasant

13 Jan 2026

Priscila

Otima localização, mas por ser rua de pedestre é complicado para quem tem muita bagagem.
O aquecimento foi um problema diário porque desligava no quarto e só voltava se fosse solicitado na recepção, nos corredores de circulação interna do hotel parece que não estava ligado porque fazia bastante frio.
Não tem telefone de comunicação entre o quarto e a recepção, faz falta.

Friends_and_family Family

4/10

Poor

29 Dec 2025

LAIS

Eu reservei e paguei por um quarto com cama king, no local me informaram que só havia cama queen. Não houve arrumação e nem troca de toalhas, nos 3 dias que fiquei.

8/10

Excellent

28 Dec 2025

Fabricio

Atendeu expectativas, apenas um pouco sujo quando chegamos.

10/10

Exceptional

26 Dec 2025

MELANIE

Le personnel était incroyable merci à toute l’équipe

8/10

Excellent

19 Nov 2025

Morten

-

Partner

2/10

Poor

08 Nov 2025

Takeshi

しよ

10/10

Exceptional

20 Oct 2025

Anja

Incredibly nice and helpful staff. Great location with the underground and some bus stops only a few minutes away, as well as shopping opportunities and restaurants. None of the noise from the busy city makes it to the room, as the windows are filtering it all out. Beds are decently firm from my experience. Would recommend!

Leisure Friends