Name: The Z Hotel Trafalgar
Address: Chandos Place, London, GB

8/10

Excellent

17 Jul 2026

Paul

Great location, a very clean functional room at a reasonable price. Ideal for a short stay. Would recommend

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Paul

Clean and staff really helpful

Self

10/10

Exceptional

11 Jul 2026

Trysa

The location was the best! The air conditioning was great, even though it isn’t listed. The room was super tiny and the bed was very firm. But pillows were fluffy, we slept great due to no noise at all and no sunlight to wake us.
It was hard to get around with our two big suitcases because there was nowhere to put them but other than that I would definitely stay there again because the location can’t be beat! And besides being tiny, it was still a nice room.

Partner

10/10

Exceptional

10 Jul 2026

Kerry

Small but ideal for a central London crash.

Self

10/10

Exceptional

10 Jul 2026

Diego

Location and value

2/10

Poor

07 Jul 2026

Olly

A windowless box room with no air conditioning during a London heatwave - not fun at all. The air conditioning failure affected the entire first floor, not just those of us in the cheap rooms, though nobody bothered to tell me until it was too late to try and find somewhere else instead. Best the staff could do was offer me a fan, so that I could move progressively hotter air around the box and ponder life-choices.
Thankfully a there was a really terrible breakfast the next morning, so there's that...

Self

6/10

Pleasant

05 Jul 2026

paul

The property was in an ideal location, just off Trafalgar Square. The room however was not that great.
The room was extremely small with a huge pillar in the centre of the room.
The TV wasn’t working. The bathroom/toilet door wasn’t working properly and got stuck shut on two occasions.
The shower also didn’t work properly due to a bent hose that let very little water out.
After complaining to the front desk, all the issues were sorted the following day.
I wouldn’t stay at this hotel again due to the problems we had.
The staff were very nice and helpful though.

Partner

10/10

Exceptional

02 Jul 2026

Lisa

Very helpful knowledgeable friendly staff. The rooms are compact and well suited to single guests and ok for couples. The bed is comfortable and the shower works well. Toiletries are supplied and there’s a hairdryer. The facilities are good both in the room and in the hotel, as it offers a small bar and restaurant, serving a pretty good breakfast, then location of this hotel is excellent for Covent Garden, the west end /Theatres.

Partner

10/10

Exceptional

01 Jul 2026

Carly

Great location and set up for a couple of days stay in central. Rooms are small but amenities are good and everything you would need

Self

2/10

Poor

01 Jul 2026

Kyle

The good: shower pressure.

The moderate: extremely cramped (it's London after all); AC functional.

The bad: walls covered in scuffs; bugs crawling around; indifferent desk staff.

Self

8/10

Excellent

28 Jun 2026

Kim

I paid extra to have a window but since we were in the 1st floor, which is street level, it was frosted.

Partner

10/10

Exceptional

28 Jun 2026

Kieran

Handy location for London

Self

10/10

Exceptional

28 Jun 2026

Prem kumar

Good experience with the hotel and the staff. Clean and safe rooms. Good pricing.Centre place with good connectivity to rail and busesm

Self

6/10

Pleasant

27 Jun 2026

Bil

Lots of problems with air conditioning and their elevators. Staff was great!!

Family

8/10

Excellent

27 Jun 2026

Marisol

The staff was helpful and attentive. The room’s air conditioner was not blowing cold air and we had to get a fan. Staff offered to move us to another room. Wine and cheese nights were nice as the diner area was the coldest part of the hotel.

Partner

10/10

Exceptional

26 Jun 2026

Suasn

Staff erre very helpful.

Partner

8/10

Excellent

23 Jun 2026

Peter

Everything satisfactory.

Self

10/10

Exceptional

22 Jun 2026

Angelique

Super nice hotel workers and very clean property and rooms (rooms are smaller tho).

Location is great - super close to shows in the West End (I even caught the West End Live free concert in Trafalgar square) and about 20-min walkable to big monuments like Big Ben and the British Museum. The reception area is pretty nice too: had a bar and you can order food for lunch and dinner for under 15 £. But I would say the hotel workers are the nicest - super amenable to requests like extra towels, utensils for food we bought outside, and they kept our bags while we walked around before our flight.

The rooms are like cubicles, only room for the bed and the thin divider for toilet and shower - but efficient and the rooms even come with an electric kettle and tea for your room. The bed was pretty comfy and there is a TV in the wall with both news and entertainment channels. The AC also responds really well to changes in temperature. My only gripe is there is no personal fridge, but the rooms are smaller so it makes sense.

I think this is a great hotel for either couples or single persons as the rooms are tinier, but you can just be aware of that and get a great hotel in a prime location with great service.

Partner

10/10

Exceptional

21 Jun 2026

Sophia

Very nice stay!

Partner

10/10

Exceptional

21 Jun 2026

Evana

Was a pleasant stay!

Self

10/10

Exceptional

20 Jun 2026

James

So the property was clean in good condition but boy was it small (rooms) if you don’t have an intimate relationship with your travel partner you will before you leave here. The bathroom is separate from the bed by a thin glass door that leaves little to the imagination. No ice location but spend a little more and buy yourself some privacy.

10/10

Exceptional

17 Jun 2026

Martin

Perfect location. Room just fine given out most of the time. Lift out one day only issue since on 3rd floor

10/10

Exceptional

15 Jun 2026

Cliodhna

Lovely hotel
Friendly staff amazing location
Extremely affordable modern hotel stay

Self

6/10

Pleasant

14 Jun 2026

Marc

Great location, but the rooms are ridiculously small (check the Square footage). Unless you are traveling alone with only carry-on sized luggage and don't mind cramped spaces I would look elsewhere.

Partner

4/10

Poor

13 Jun 2026

Kevin

The property is very nicely located, steps from Charing Cross station. Which is a quick to ride to any of the Gatwick trains. My biggest issue was when I arrived. There was absolutely no air-conditioning in the room. The Front Desk was very disinterested in helping. They showed up with a fan that had clearly been left in the hallway from the previous occupants of the room who had the same complaint. Since there’s no windows air-conditioning is vital in this hotel eventually after asking several times and with Mont reluctance from the staff member and a very thorough inspection to make sure I didn’t touch anything in the original room, they move me to another room where the air-conditioning works slightly better but not great. I appreciate it’s a budget, friendly micro hotel in Soho, but still basic comforts like breathable air is required. If it wasn’t for the air-conditioning issue, I would’ve given it a higher rating. The Front Desk staff were otherwise great with the exception of this one very reluctant person when I checked in.

Self

6/10

Pleasant

12 Jun 2026

Samantha

Really hard bed, small room, ok for one night on your own

Self

10/10

Exceptional

11 Jun 2026

Eric

Verry well located, friendly staff verry helpful and verry clean.

Partner

10/10

Exceptional

10 Jun 2026

Javier

.

10/10

Exceptional

10 Jun 2026

Richard

Great hotel, convenient location

Self

8/10

Excellent

09 Jun 2026

María Isabel

Excellent location and friendly and helpful staff
Would totally recommend it

Family_with_children

10/10

Exceptional

08 Jun 2026

jose

A bed, toilet, sink and shower. what else do you need?

10/10

Exceptional

08 Jun 2026

Malindar

The room was immaculate, and the bathroom was modern and clean. We were steps away from shops and the train station. Will stay again.

Family

6/10

Pleasant

08 Jun 2026

Charles John Thompson

The best part of the hotel was the location. Unfortunately the elevator was out about half the time. There was no phone that I could find in my room. The shower was stocked with shampoo and body wash, but NO conditioner. The mechanism that connects the shower head to the vertical post in the shower was cracked so it didn’t always stay in place. There were scuff marks all along the wall of the room leading from the door to the bed. I didn’t eat at the hotel restaurant more than once, but when I did I got the pizza as I was in a hurry for a show and didn’t wanna stop elsewhere; however when I got the pizza it barely kept about room temperature - even though it appeared to have come out somewhat hot. I didn’t have time to ask for a remake, so YMMV.

Self

8/10

Excellent

07 Jun 2026

Timothy

Room was small but adequate and clean and the bed comfortable. Very strange arrangement for bathroom and lavatory with glass see-through walls and door. This should be changed with screenings.

Partner

10/10

Exceptional

07 Jun 2026

Patsy

My daughter and I arrived around 2:15pm after an overnight flight from Texas so we were tired and ready for a shower. Wishful thinking took us to the hotel with hopes of an early check in. The hotel was full so we were not able to check in before 3 but we were able to get some food and rest in the lounge. The restaurant serves food 24 hours a day and we enjoyed several meals at the hotel. The food was really good and staff very nice. Our room was very small but clean and comfortable. Service was great and excellent location for easy access to many sights either on foot or via the tube. We will definitely come back!

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Charlotte

Breakfast was great
Staff were great and super helpful
They have a baggage drop off so you can leave your bag there all day
The air con wasn’t working in the rooms but it wasn’t too hot and they gave us free breakfast as compensation

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Karl

Decent - thank you, I enjoyed my stay.

6/10

Pleasant

03 Jun 2026

Michael

Room was tiny! But clean and comfortable bed. Expensive.

2/10

Poor

03 Jun 2026

James

The air conditioning was broken during my stay and made sleeping impossible. There were no alternatives or apologies offered - do not book

Self

4/10

Poor

03 Jun 2026

Elizabeth

The air con wasn’t working in a windowless room. The guy at reception was really helpful and put a fan in the room but it wasn’t a pleasant stay, as I usually find at Z hotels, so I’m unlikely to go back.

Self

10/10

Exceptional

02 Jun 2026

Kimberley

Fab, perfect location. Great, comfy and clean.

Self

6/10

Pleasant

01 Jun 2026

Craig

The room was clean, everything was good, but the room was really warm and the air conditioning wasn't cooling at all, so it was a very hot stay and somewhat

2/10

Poor

01 Jun 2026

Rebekah

Upon getting off the elevator for the 4th floor where our room was, you could feel how warm it was. Entering our room was even worse. It felt like a sauna. We tried to turn the air on, and over an hour later it still felt just as warm. We tried to sleep but it was so warm we were sweating and our clothes were sticking to us. It felt so suffocating in our room that I had to go ask the front desk at almost midnight if there was anything they could do, hoping to be offered a different room where the air worked. We were instead offered a small fan to plug in that took almost 30 minutes to even be brought to us. It didn’t help at all and we were almost up all night not being able to sleep. We were told to ask for management for a refund the next morning, but they weren’t even there when we went to check out and were told we’d just get an email in regards to a 25% refund. 25%? Insane how they failed to even care enough to apologize, fix the issue, or at bare minimum offer a refund for the room considering we weren’t provided a room we could comfortably sleep in, when this is what hotels are supposed to be able to offer. Would not stay here again or recommend.

Partner

6/10

Pleasant

31 May 2026

David

Very small rooms

Self

10/10

Exceptional

30 May 2026

John

Very nice hotel, quite small room but great value for the location.

Partner

8/10

Excellent

29 May 2026

Christopher

Fantastic hotel and great value, room very cool in a heatwave. Good sleep. Tv a bit rubbish but you aren’t in Paris to watch tv.

Self

6/10

Pleasant

28 May 2026

James

There is nothing wrong with the property or the staff . When they say they are small room that's an understatement even considering Europe or Japan. Being charged extra to have a window is ridiculous but if you call that an amenity then I guess the amenities were fine . The hotel tries to make up for their tiny room by hosting a wine a cheese from 5pm to 8pm every evening however it would have been nice to be told that at check in . I suppose ill chalk that up to foreign workers. Great locations

Friends_and_family Family

8/10

Excellent

26 May 2026

Deirdre

The elevator was not working most of the time I was there. I had to lug my very heavy bag down 4 flights on my departure. I was lucky that one elevator was working when I arrived, but 30 minutes later after checking in and heading out both of the elevators were out of service and they remained out of service until my departure.

Self

6/10

Pleasant

26 May 2026

Vic

Hotel was well located. Staff were pleasant. Rooms were small.

Friends_and_family Friends

2/10

Poor

24 May 2026

Alex

The male staff member who checked us in (around 6pm on on Thursday, 21 May 2026) was incredibly hostile, my guess is that it was due to us being gay and female. He ruined the whole stay for us. The rest of the staff were lovely, especially during the check out on Sat, 23 May), but this particular incident has really upset us.

8/10

Excellent

23 May 2026

Sidharath

Overall good experience, great location.

8/10

Excellent

23 May 2026

Isabelle

The rooms are very small and make it difficult to live out of a large suitcase. However, I will say that this is probably the quietest hotel that I have ever been in, which was unexpected in the heart of London. I appreciated the availability of bottled filtered water and in-room coffee maker. Overall, I would recommend this hotel for solo travellers.

Business

8/10

Excellent

21 May 2026

Paul

Room was very small but fine for the one night and spotlessly clean. Lovely helpful staff and the perfect location for us.

Partner

10/10

Exceptional

18 May 2026

Aristotle

Great

Friends

8/10

Excellent

18 May 2026

Richard

Great value hotel right in the centre of London

Self

10/10

Exceptional

17 May 2026

Vallon

I didn't eat breakfast, but I definitely enjoyed the hot chocolate! The staff was very friendly. I was solo traveling so my room was just the right size for me and I loved it!

Self

10/10

Exceptional

14 May 2026

may

The rooms are very small and are not designed for 2 adukts

Friends_and_family Family

10/10

Exceptional

13 May 2026

Thomas

Great stay! Perfect location.

4/10

Poor

13 May 2026

Josh

Room temperature was way hotter than usual, people at the pub outside talking most of the night and constant police sirens due to it being opposite a police station.

Poor soundproofing , one of the worst nights sleep I’ve ever had

Self

10/10

Exceptional

13 May 2026

Alice

I arrived at the hotel late in the evening and was greeted by a very friendly and helpful member of staff. The hotel is situated in a great location with plenty of attractions to explore and enjoy within walking distance.

Self

8/10

Excellent

11 May 2026

Annie

Hotel bien situé. Chambre propre. Personnel très gentil. Chambre petite mais confortable.

10/10

Exceptional

11 May 2026

Neil

Great place and location to access all that London has to offer with good prices.

Self

10/10

Exceptional

10 May 2026

Kathy

Really enjoyed our stay. Location was perfect. Staff very friendly. Very clean. Breakfast was lovely. Would return

Friends_and_family Family

8/10

Excellent

08 May 2026

Joseph

N/A

8/10

Excellent

07 May 2026

Steve

Excellent location and great value for area. Rooms are compact and bijou but ideal for one nights stay.

Self

10/10

Exceptional

06 May 2026

Damir

All was lovely even stayed an extra night

Self

8/10

Excellent

04 May 2026

Razieh

Staff were amazing. Small, but clean and quiet rooms. It has a small bar/restaurant area. Better suited for solo travellers or couples. A central location with easy access to subway, buses, and many attractions. Tons of pubs and restaurants nearby.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Taylor

Great staff! Small room- no fridge or dresser - but all essentials & get the job done!

Self

10/10

Exceptional

04 May 2026

vanessa

Perfect room for solo traveller and amazing location.

Self

8/10

Excellent

04 May 2026

paul

Room was small but well designed to make good use of the space. Literally the only negative is I don’t like to sleep in beds up against the wall, a personal preference which won’t worry everyone. But that’s the only gripe to an otherwise excellent hotel and stay.

Self

10/10

Exceptional

02 May 2026

stephen

Ok was worth the money for location

4/10

Poor

01 May 2026

Katie

The room was okay had all
Basics necessities . The bed however was as hard as a brick and because I was the ground floor I had a door as my window and the blind wouldn’t pull down so I had light always shining in my room plus the police presence was horrendous always blue lights outside my door/window and people loitering around where if there wasn’t a blurred glass would be looking straight int my room.

Staff were lovely pleasant but wouldn’t stay again due to uncomfortableness of the beds and lights outside my window etc.

Friends

10/10

Exceptional

30 Apr 2026

Randall

Everything A+

10/10

Exceptional

24 Apr 2026

Oliver

Small but perfectly formed

Self

8/10

Excellent

24 Apr 2026

Suzanne

Excellent staff on the registration welcome desk

Self

8/10

Excellent

24 Apr 2026

Hugh

Very small bedroom, but well fitted out, clean and quiet

4/10

Poor

23 Apr 2026

Matina

Staff were not knowledgeable, helpful or even friendly. Totally useless good at gossip. Also, wanted to stay an extra night as I couldn’t be bothered to look for another place and they wanted to double the fee. I left and found hotel much cheaper, better, larger and the staff were great. The rooms at Z could not even fit a large suitcase. Paying $250 was dumb!

Friends

10/10

Exceptional

22 Apr 2026

Donna

The staff provided 1st class customer service. Though the room was small the service made up for it. Every morning I stopped in the lobby to get a latte by the third day they remembered my order and had it ready my daughter got tea in the morning. They also gave us little cookies and once in awhile they were so nice to remember my daughter liked oranges and gave her one in the morning. The evenings we joined them for the wine and cheese which was fantastic we are not big wine drinkers so we settled for coffee and tea. The night before we left we wanted to have it in the room and one of the staff was so kind to get a tray and they carried it upstairs for me. I can't say enough about this hotel and when I return to London I will definitely stay here again.

Family

8/10

Excellent

20 Apr 2026

Mindy

Hi, staff was extremely pleasant and helpful, and the rooms were very modern.

Self

10/10

Exceptional

12 Apr 2026

Alexander

Late check out was appreciated

Self

10/10

Exceptional

11 Apr 2026

Ellen

Great location, really friendly staff, good facilities in very well designed room.

Self

8/10

Excellent

09 Apr 2026

christie m

Great location and staff were pleasant. One thing to note, the rooms are small with very little privacy between the bed and bathroom. You can see everything.

8/10

Excellent

09 Apr 2026

Mark

Good location, lovely staff,small rooms,glass walls for toilet/bathroom,no privacy.
Would stay agiain

Partner

8/10

Excellent

07 Apr 2026

Jen

Great location! Very central to everything you want to see in London! 5 minute walk to the heart of Covent Garden. The rooms are very small, but they are enough for a single traveler making the value for the location a good one.

I would like to see them add a few coat hooks on the walls and the room would be perfect. There is very minimal space to put any suitcases or hang cloths. That is probably the only downfall of this hotel.

All in all, the value for this hotel is there and I would recommend it for any single traveler.

Self

10/10

Exceptional

07 Apr 2026

Richard

A terrific location in downtown London, a short walk to so many places. The room I had was quiet, clean and comfortable - all members of the staff were friendly and helpful.

Partner

8/10

Excellent

07 Apr 2026

Michael

A comfortable compact room perfect for a short stay when visiting the west end. No noise disturbances at all, not even road noise, and a large screen TV on the wall facing the bed, perfect for relaxing after an exciting evening out. Located right in the bustling centre of the west end, with multiple theatres within walking distance and many dining options available all around, this hotel is perfect for those who are travelling to see a show and don't want a long journey back to their hotel.

Partner

10/10

Exceptional

07 Apr 2026

Lori

The location is great - walking distance to major attractions.
Room was small but the cost was reflective of that.
A big of a very respectful housing challenged next door but we walked to and from at all hours and didn’t have a single issue. Right across from police station too

Family

8/10

Excellent

05 Apr 2026

Vira

Location is great. The room is very small, which we expected based on description, but

10/10

Exceptional

05 Apr 2026

Alexander

Exceptional location and price

8/10

Excellent

03 Apr 2026

Victoria

Great hotel as a solo traveller. Booked as i was seeing a show up in the town. Location was amazing and the walls are sound proof so i slept like a baby! The breakfast looked amazing but i didn't purchase as the night before I bought myself some fresh croissants, juice and fruit from Sainburys across the road so i could have breakfast in bed! The hotel did provide coffee, tea and a kettle so it was perfect for what i needed. The bed was super comfy and the TV was great. Although i couldn't pair it with my phone which was a bit frustrating. But not a deal breaker.
The only downside to my whole experience was the lady who was initially at the check in desk when i arrived. Check in wasn't until 3 but i had contacted the property to ask if an earlier check in was at all possible as the show i was seeing was starting at 2.30pm. The night manager was so helpful and explained if my room was ready i could check in early, and if it wasn't they could keep my bags safely for me. When i arrived and asked if this would be possible the lady at the front desk told me there would be a £10 early check in fee. I showed her the email I'd had from the night manager and she very quickly changed her tune and said there wouldn't be a charge. I felt like she was trying to get extra money from me for her own benefit as i had not seen anywhere else about an early check in fee.

Would 100% recommend staying here and will be back next time i come up to town. Location was perfect. Room was immaculate!

Self

10/10

Exceptional

03 Apr 2026

Michael

I was looking for a reasonably cheap hotel in central London and this fitted the bill perfectly. Well located and a change from the usual Paddington hotels as the Elizabeth line from Heathrow stops nearby.
The room was quite large although the double bed could only be accessed from one side. No windows was ok for one night and the position between the bar and ladies toilets was surprisingly quiet, at least on a Monday night, as it is accessed from a separate corridor. Very friendly staff.

Self

10/10

Exceptional

02 Apr 2026

Jennifer

Be prepared, the rooms are tiny. Now that is the only negative out of the way. The staff are incredible, location perfect, breakfast reasonably priced and lovely and the bedroom is a work of art. Everything is really well thought out to maximise the space. You’re not going to want to spend hours lazing around the room, but it is perfect for somewhere to sleep on a short break.

Partner

10/10

Exceptional

02 Apr 2026

Seng

Staff was exceptionally kind and helpful! The room was great for what I needed.

Self

10/10

Exceptional

02 Apr 2026

Tracy Yiwen

The location is great, but the room is small, for short stay will be prefect.

8/10

Excellent

01 Apr 2026

jaime

.

10/10

Exceptional

01 Apr 2026

david

I really enjoyed my stay at the Z hotel. Friendly staff and, excellent clean and modern room. Near to Covent Garden and Trafalgar Square.would highly recommend a stay here.

Self

8/10

Excellent

01 Apr 2026

sebastian

Yes, the hotel staff provide a good selection for breakfast

Family

6/10

Pleasant

30 Mar 2026

James

You get what you pay for, and the location is fab,