The Royal Horseguards Hotel London

United Kingdom , London
LONDON, Whitehall Court, Westminster, 2
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100 reviews shown

10/10

Exceptional

14 May 2026

Steven

Excellent location for getting around London. Clean and upscale rooms yet traditional decor. Building is spectacular. Few eateries within 5 minute walk. Plenty within 10 minute walk. Room upgrade was superb - thank you. Equus bar staff were ambivalent at best given death of close friend on the day visited. Oh well...

Partner

10/10

Exceptional

14 May 2026

Kimberly

It was a perfect stay. I only wish I could've stayed longer! The room was great and the staff was exceptional! Will be back!

Friends

10/10

Exceptional

13 May 2026

rachel

Extraordinary location , staff was so pleasant and helpful, room was beautiful and nice. We truly enjoyed our stay here and can’t wait to go back

Partner

10/10

Exceptional

13 May 2026

Andrew

Great stay, close to everything

Partner

10/10

Exceptional

12 May 2026

Emma

Overall the stay was good. I do love this hotel and its fabulous location. But on this instance 2 out of the 3 elevators were broken so it took FOREVER to get up or down. And when I pulled out the pull out couch to sleep there were all these fly bugs in it. There was also so work being done for a leak on my floor (9) so it smelled horrible like rotten carpet and stinky water. I had been here before so I know what a wonderful hotel this normally is. Just very unfortunate

Friends

10/10

Exceptional

12 May 2026

Peter

Wonderful experience in the heart of London

Family_with_children

10/10

Exceptional

11 May 2026

Peggy

Good breakfast.

Partner

10/10

Exceptional

11 May 2026

Melanie

I stayed here with my collage aged son. Very old school British. Lobby bar was amazing for a nightcap for me and had a gym for him. Everyone here was very nice and helpful throughout my stay. Location is perfect for getting to all the typical London tourists sites.

Family

10/10

Exceptional

11 May 2026

Celeste

From the time we arrived until the time we left the staff was top notch. They were so helpful and attentive in every aspect of our stay. The location to everything is great. We would highly recommend this place, and look forward to our next visit here.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Michael

I picked this hotel because it’s gorgeous and in a great location.
From the moment we arrived, the doorman greeted us, and front desk welcomed us.
We stayed in one of the smaller rooms (8th floor) they offer and it was lovely. Beautiful view.
Lots of amenities like hair dryer, mini fridge, iron/ironing board, coffee, tea, robes, slippers, glass glasses, closet with full length mirror, towel warmer, make up mirror w/light (though the light was dim and not really helpful for my old eyes).
Lobby is posh and gorgeous, offers waters, and candy on a very cute cart. Decor had nods with an equestrian flair. Even the drapery ties are leather and brass saddle stirrups.
We had drinks out back on the outdoor patio that made you feel like you were in a park, lush and green. Tables were classy and service was impeccable. I’ve worked in the service industry my whole life and every employee here was wonderful.
Our room was quiet, bed was comfy (though the pillows were a bit dense and firm) It had nice soft sheets and nice bedding.
Another nice feature was the plug in’s. They offered European, USA, and British plugs on the desk so I did t have to use plug converters for everything I had.
Breakfast in the morning was wonderful- so many choices, juices, cheeses, breads, bubbles, and all of the regular English breakfast choices.
Staff was so friendly and helpful. Every time we left or arrived we were greeted so warmly.
I would 100% stay here again

Business Partner

8/10

Excellent

10 May 2026

Tatiana

Staff was very helpful and accommodating, very safe location, have never seen so many police vehicles at any other location I traveled.

Self

10/10

Exceptional

10 May 2026

Jennifer

Perfect place to stay right in the middle of everything

Friends

10/10

Exceptional

09 May 2026

David

Excellent location. Great breakfast. Fantastic stay. Will come again

6/10

Pleasant

09 May 2026

Carl L

Air conditioning was out in our room for our entire stay. Couldn’t move us due to full occupancy. They did provide us with a fan and partially opened balcony doors.

Friends

10/10

Exceptional

09 May 2026

Sara

Had a great stay. The location is fantastic. It is an older property and had a huge bathroom with a tub and separate shower. Beds were very comfortable. House keeping was great. I would stay there again!!

Friends

10/10

Exceptional

09 May 2026

Linda

The staff was top notch. They went above and beyond. Perez the doorman was professional, friendly and helpful with all our request. Javier the concierge took us on a fabulous tour of the property and shared so much history about this beautiful property. The location of this hotel was convenient to many attractions, shopping and restaurants. We would definitely stay here again if ever in London.

Family

10/10

Exceptional

07 May 2026

Qing

Perfect!

6/10

Pleasant

07 May 2026

Tim

Nice hotel, noisy room right above the restaurant. Great location.

Partner

10/10

Exceptional

06 May 2026

felicia

The breakfast offered wide choices and was fresh. The bar was a bit expensive but offered a variety.

10/10

Exceptional

05 May 2026

Anne

Family

10/10

Exceptional

05 May 2026

Martin

Clean rooms, great choice at breakfast. Ideal location

Partner

6/10

Pleasant

04 May 2026

Alan

We booked a deluxe room with king bed. Just before we left we had an email offering an upgraded garden view room for £3 per night, which we took. When we arrived and checked in it was a good thing we hadn't brought our cat... the room was tiny, small bathroom. Not what we ordered (Bear in mind this was £596 for 2 nights)
Back we went downstairs to complain and to be fair they gave us a room that we had booked - literally twice the size of the "garden room".
Breakfast was a good buffet, although we had a long wait on Sunday morning.
It's walkable to many places around the South Bank, Covent Garden etc. but at that price....

Partner

10/10

Exceptional

03 May 2026

Claire

Absolutely gorgeous view from our room, and very helpful staff !

Friends

10/10

Exceptional

01 May 2026

Richard

Charming hotel in a historic building. The late Victorian building was once the headquarters of the British secret service and so has echoes of Sidney Reilly, Bruce Lockhart and Ian Fleming . It was also housed the U.S. Embassy and the Soviet Embassy (on different floors) during WWIi. Winston Churchill had an office in the Liberal Club, which shares the building with the hotel.

Aside from atmosphere, the hotel has a friendly staff who are eager to do things for the guests.

Whitehall Gardens lies in back of the hotel, giving it a pretty setting. Good views of the Embankment and the Thames from that side of the hotel.

It is an older building and has some quirks. For example, the floor takes awhile to get used to. However, it is evident that considerable money has been spent to modernize both the rooms and the public areas.

The location is great. It lies in the heart of Central London. The Houses of Parliament are a few steps in one direction and Trafalgar Square is a few steps in the other direction. Great for tourists and for those with business in political London.

The hotel has several dining venues including an outdoor terrace overlooking Whitehall Gardens. Very nice buffet breakfast.

Self

6/10

Pleasant

30 Apr 2026

Heather

In a word - disappointing. We've stayed here as a family in the past, in a well-lit room with windows in the old part of the hotel. Don't be fooled by the photos - our recent 'inward facing room' (as described by staff who said most rooms are like this) was in the newer part with 'windows' that were just frosted glass and didn't open - beyond which there was an ominous glow that never turned off. Front desk told us that the nice rooms could be requested but not guaranteed and are generally reserved for guests staying "10 or 12 nights." Okay...
In addition, our room was badly in need of updating and poorly maintained (shower curtain was the wrong size and came off the rod when being opened/closed). I could go on...
Positives: very clean, great location, friendly porters

8/10

Excellent

30 Apr 2026

Celeste Aida

Carpet in our room needs to be replaced. Huge stains .

8/10

Excellent

28 Apr 2026

Jessie

I was looking forward to my stay at the Royal Horseguards Hotel, thinking it would be a bit of a special hotel, perfect for a special occasion. The doormen who greeted us and the reception staff were very helpful and friendly. The reception area was spacious and welcoming, but I thought the background music was a bit too modern. There was a long wait for the lifts, one was out of action and another went straight past reception to another floor. We took the stairs as we were only on the second floor. The staircase was quite special though. The room itself was a good size with plenty of space for everything but it looked and felt quite dated with lots of scratches and marks to the furniture. The bed was comfy, but the pillows were quite lumpy. The aircon worked well and the shower was very powerful. We had a cocktail in the Green Parlour in the evening - expensive, but great service and a good range of English wines and spirits. Overall, it wasn't quite the experience I was expecting, I came away feeling a little underwhelmed. I had looked a booking it again in July for 2 nights, but at a cost of over £700, I will save my money and go somewhere else hoping to be a little more impressed.

Partner

4/10

Poor

28 Apr 2026

Candace

This is the second time we’ve stayed here and it could have been smoother. We weren’t given the room type we’d booked. It was sorted but trouble not needed. Would recommend not having a garden room as it’s much noisier. Terrace bar was lovely.

Partner

8/10

Excellent

28 Apr 2026

Alistair

The lobby area is lovely. But the rooms are tired and need updating. Whilst fairly large rooms for London, I think the last refurb feels around 1990. Which is a shame.

Self

10/10

Exceptional

27 Apr 2026

Heidi

We had a great time at Royal Horseguards. Staff was friendly, room was cleaned and stocked up each day with fresh towels etc, and overall perfect location for sites.

Family

10/10

Exceptional

26 Apr 2026

Alan

Fantastic hotel, fantastic location

Partner

10/10

Exceptional

24 Apr 2026

Brighton

Clean room. Friendly staff. Great location.

8/10

Excellent

23 Apr 2026

Colin

Easy check in and check out with the hotel in a handy quiet location

Self

6/10

Pleasant

22 Apr 2026

Darren

This was my second time staying at this hotel. The last time was in 2021. To be honest, everything in our room was worn stained and falling apart in places, the phone didn’t work, the heat and air-conditioning didn’t work We put a hanger on our door to order breakfast and it was collected but didn’t arrive. When I went to check out the employee told me they had no record of me checking in…the woman beside her who had checked me in the day before told her colleague she had checked me in.

They both just shrugged and took my key cards and apologized profusely. They were very helpful. All staff were excellent, and the service was great The building and the location are lovely, but I won’t be coming back anytime soon. For the price, the rooms need some upgrading unless I got a one off b bad room. It’s too bad because our first sta at this hotel in 2021 was absolutely fantastic.

Partner

10/10

Exceptional

22 Apr 2026

John

Perfect London location and fantastic hotel

Partner

10/10

Exceptional

21 Apr 2026

Jill

The staff was 5⭐️s! Very helpful and kind!

Family

10/10

Exceptional

20 Apr 2026

James

Did not use tnohe bar or breakfastk

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

robert

Great hotel in a great location! Our room had a Thames river review. We could see the Eye and St Paul’s Cathedral.

Partner

10/10

Exceptional

20 Apr 2026

Kayla

This is a regal hotel that is centrally located for the theatre district and the National Gallery. Although it is close to everything, the side street is quiet with a lovely garden behind and easy access to Embankment tube station. The staff is delightful and they recognized us whenever we walked through the lobby. Everything is spotless, including our spacious room. We never really figured the lights out, but that was a small thing compared to having 2 leather recliners and a heated bathroom floor! Breakfast was delicious and features many English specialties—even HP sauce in cute little pots to go with the bangers! This will be my go-to hotel for a theatre trip!

Friends

10/10

Exceptional

19 Apr 2026

Ann

We loved our stay at this hotel! It is a beautiful building right in the middle of everything we wanted to see. Our rooms were very clean and nice and had everything we needed. The staff was very helpful when we checked in and held our bags until our room was ready (we got there very early in the morning) so we could go sightseeing. We ate breakfast one morning in the bar lounge area and had drinks and snacks there another night and it was very nice and great food. We did not reserve a room with a view since we knew we’d be out all day and night so our room only had a view of a brick wall which was fine for us. If you don’t want this view, I would recommend booking a room with a view which I imagine would be fabulous due to the location. Overall we highly recommend and would love to stay here again!

Family_with_children

6/10

Pleasant

18 Apr 2026

Ryan

Rooms are very dated. We had issues with lights, many plugs didn’t work, and the heat wouldn’t turn off. Great location, shabby hotel.

Family

10/10

Exceptional

18 Apr 2026

Dean

The staff went over and above to accommodate your every need. We even got a a private tour of the facility, which has a lot of historic value to it and was used during World War II as as British headquarters for MI5 and MI6 and used by Churchill for his headquarters. The breakfast in the restaurant was an amazing buffet.

The one thing I ask is that they carry cash t make change for guests. They are trying to be cashless, but they're on the bleeding edge.

10/10

Exceptional

18 Apr 2026

David

Excellent property. My new “go-to” lication

Self

10/10

Exceptional

18 Apr 2026

Jeffrey

A very good hotel at a very good price

Partner

8/10

Excellent

16 Apr 2026

Douglas

We stayed on the Garden side of the hotel. It was a very nice room. The staff were wonderful and helpful. The room was very quiet from street noise and the view from the 4th floor was nice, overlooking the river and The Eye. There was a lot of happy but noisy young people in the early nighttime hours in the Garden, but that didn't bother us. The only major issue we had was a lack of hot water on the weekend. It might be warm for a minute and then went cold. We didn't have any problems on the week days.

Partner

10/10

Exceptional

15 Apr 2026

Ricky

This hotel is in a great location. Super easy access to the underground. Quiet area at night. Staff was very friendly. We felt welcomed! Late night bar was a plus after a long day of walking!

Partner

10/10

Exceptional

13 Apr 2026

Jaime

I cannot say enough good things about this hotel. From the moment we arrived, we were greeted by the friendliest staff and were impressed with the hotel's architecture and location. The hotel is conveniently located right near the Embankment Station, as well as very walkable to many sight seeing activities. We had the London Eye and an array of pubs, restaurants, and shopping within a short distance: the Palace was a 20-minute walk away (and a lovely walk through London's beautiful buildings and parks), Big Ben, Abbey, and Parliament were only a 10-minute walk. The hotel is beautiful, and our room was lovely. This trip was for myself and my 10-year-old, and I upgraded us to a room with a view of the river in the London Eye and have no regrets - it really added to our experience to be able to see the London city lights and the London Eye from our room. After a long day of walking and activities, we really enjoyed relaxing in our room and having access to the gym and hotel restaurants. Highly recommend this hotel to anyone visiting the London area, especially for tourist activities. I would absolutely stay here again and again.

Family_with_children

10/10

Exceptional

13 Apr 2026

Ping

Very nice hotel and best location

8/10

Excellent

13 Apr 2026

Renatus

Nice hotel, well situated near the tube and all sights. Service was a bit miss and hit. We were surrounded by a marathon but there was no information about the consequences like: how to go to the tube. One doorman was friendly but I had to open the door for my wife and others. Bit weird.

Partner

10/10

Exceptional

12 Apr 2026

Nellie

The door men were very attentive, as were all the staff.!!!

Family

10/10

Exceptional

12 Apr 2026

Elaine

This hotel has a great homely, caring atmoshere.

Partner

8/10

Excellent

12 Apr 2026

Jackie

We stayed one night at the Apartment Suite on the 9th floor, accessed by lifts (very slow and showing their age) plus a flight of stairs after the lifts. It was quite spacious and generally well furnished, although much more expensive than apartments we usually book in the Cheval chain. The view towards the London Eye was spoiled by huge air ducts which we assume is part of the Aircon system. Unfortunately, the noise from those right outside our bedroom window did disrupt our sleep, staying in until around 1am and then coming back on at 5am (my husband gave up and tried to sleep on the settee instead). There is a small kitchen which is showing its age. Lots of teabags provided but small cups (no mugs). I assume we weren't meant to wash up at the end of our stay as no washing up liquid, scourers or tea towels provided. There's a Nespresso machine with loads of pods. Staff were exceptionally welcoming and friendly. There was a complimentary minibar which was well stocked, a nice touch

Partner

10/10

Exceptional

11 Apr 2026

John

Great hotel. Clean and friendly staff I would definitely stay again

Partner

8/10

Excellent

11 Apr 2026

D Bruce

It is an older hotel and reflects in the room decor. Location was fantastic for our needs

Partner

6/10

Pleasant

11 Apr 2026

Zoe-Anne

Breakfast was cold and unpalatable. The room was cold but they provided a space heater. Front desk staff and concierge were EXCELLENT! Housekeeping was very good also.

Self

8/10

Excellent

10 Apr 2026

heidi michele

A beautiful hotel. Our room was huge and comfortable. The pillows are very dense but honestly my neck felt great every morning. We lived the luxurious robes and huge bath sheets. Dining was delicious. Location is good. Near trafalgar and embankment. We had a problem with the bathroom plumbing that didn’t seem to concern anyone - while it wasn’t critical it was annoying this the reason for four stars vs five

8/10

Excellent

10 Apr 2026

Shawn

This hotel is a luxury hotel if you squint hard enough. The bones are there. but there is wear and evidence of the need to constantly retrofit an old building into a modern hotel. It is not a great place for business. The cell service is spotty in the room we had, which messed up getting on work VPN. The lifts are inadequate for the size of the hotel. Breakfast was OK, not great value, but it is downtown London. The location is great. Really close to the Tube and connected that way to everything from Heathrow to all the tourist sites. It is really a great location and a cool building.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Linda

Excellent in every way, especially the staff

10/10

Exceptional

09 Apr 2026

Michelle Diane

The hotel was in a great location. Beautifully maintained. The staff were attentive and friendly. The breakfast buffet was delicious. Can’t wait to go back!!

Partner

10/10

Exceptional

09 Apr 2026

Claudia

The hotel is in a great area. The staff is amazing, and the rooms are clean and special. Great place to stay!

Friends

10/10

Exceptional

09 Apr 2026

Andrew

Pervez gave us the most warm welcome and that set the tone for a wonderful stay! Hreat staff, lovely setting and a great location. Look forward to visiting again!

Partner

10/10

Exceptional

08 Apr 2026

SANDRO

Great location within 2 minutes of Embankment Station. Solid breakfast. All staff are most helpful and kind.
Definitely will come again.

Family_with_children

10/10

Exceptional

07 Apr 2026

Elizabeth

We love the Royal Horseguards Hotel. Have stayed here several times. The price point reflects its position as a full-service property in a prime location, with a restaurant, bar & tea room.

We were surprised by the worn condition of the elevators and mid-tier rooms during our March 2026 stay. More off-putting was an aggressive push to upgrade room at check-in — the hotel manager appeared in person to inform us that only two upgraded rooms remained so they “needed” the revenue & could not comp those rooms to returning guests. That kind of hard sell is at odds with the caliber of hotel this aims to be, and left us wondering whether the property is in decline.

That said, the staff is genuinely delightful. The rooms were immaculately clean, with plenty of large fluffy towels and magnifying mirror in the bathroom. The small touches throughout speak to the quality of service as well: we consistently find complimentary water & light refreshments in the refrigerator upon arrival — a simple gesture, but one that sets a welcoming tone and reflects genuine attention to the guest experience. The in room coffee/tea service has a Nespresso and milk.

The breakfast is excellent and worth adding on— the buffet is luscious, but there’s more to offer à la carte if you can secure the attention of a waitstaff person.

If your schedule allows a full English tea, or just a cream tea in the lounge: we find it a fun highlight and do recommend it.

These strengths are the reason we keep returning.

Family

10/10

Exceptional

06 Apr 2026

Sharon

Fantastic stay. Staff very helpful

Partner

6/10

Pleasant

05 Apr 2026

John

One night only in low end room. Dated and a little tired. Shower not the best. Tv no reception. Excellent staff I’m sure would have sorted the tv if I brought it to their attention but as only there for 1 night I didn’t trouble them. Good breakfast

Partner

8/10

Excellent

05 Apr 2026

Elizabeth

Location was excellent, very clean, breakfast very good, would stay here again, room error on day 1 spoiled the experience.

Partner

8/10

Excellent

05 Apr 2026

Joseph

Wish that the kitchens were open longer as it can be hard to find food after a show at night. The site was clean and staff was very friendly. The premium room offered complementary mini bar which was greatly appreciated. The room was very nice overall with just a few condition issues (I.e. chipped paint/furniture, etc) which is to be expected in my opinion. Great location as well within easy walking distance of many of the main attractions.

Partner

8/10

Excellent

05 Apr 2026

Neil

Equivalent bar was great. Jamie was excellent. Very polite and attentive,
Well done.

Partner

10/10

Exceptional

04 Apr 2026

Laura

Staff was very pleasant and accommodating. Location was perfect.

10/10

Exceptional

04 Apr 2026

James

The hotel has some aging but we were eyond happy with our room, a King with a View. We had a view of the park and London Eye. The staff was amazing. Willing to do unnecessary things so that we ffidnt have to be inconvenienced. There was a young gentlemen, dont remember his name but he has braids, that literally carried 4 bags down the stairs for us because the elevator was taking too long. We insisted he didnt need to and he was insistent that he would.

10/10

Exceptional

03 Apr 2026

Renae

Everything advertised is what you get, and then some!!!
Breakfast buffet was amazing and good value. The staff in breakfast dining room were sensational and quick to assist with any request.
Doorman we interacted with was welcoming and charismatic which made leaving or entering the hotel a good start or finish to the day.
The concierge took me for a tour showing me rooms that are closed off to guests. If you have an interest in the history of the building and Whitehall areas it is well worth your time.
We stayed 6 nights and hopefully in time we can stay again.

Partner

10/10

Exceptional

02 Apr 2026

Anthony

Great locaton by Embankment tube station .

Partner

10/10

Exceptional

01 Apr 2026

Musurut

The hotel is as described and in fact exceeded my expectations. Perfect central setting with wonderful views.

Staff were amazing and went out of their way to make my grandson’s first visit to London extra special.

Family_with_children

10/10

Exceptional

01 Apr 2026

Nancy

Staff were great.

10/10

Exceptional

01 Apr 2026

Michelle

Every member of staff we encountered were friendly and helpful , the location is excellent and our room was amazing

Family

10/10

Exceptional

01 Apr 2026

Timothy

Second year in a row. Everything is great

Partner

10/10

Exceptional

31 Mar 2026

Sara

This was such a beautiful hotel! Right next to the river, great location, and the staff were above and beyond. I wish we could have stayed longer

Family

10/10

Exceptional

31 Mar 2026

chris

Excellent location! Very close to all the attractions in Westminster and very quiet for the area. Room was rather spacious, staff was exceptionally nice and breakfast was very good as well. Definitely, would stay here, again.

10/10

Exceptional

30 Mar 2026

Sandesh

Friendly supportive staff

Self

8/10

Excellent

30 Mar 2026

Anne

Staff very friendly. Very draughty window in bedroom on 7th floor. Beautiful building and lots of history to it.

Partner

8/10

Excellent

30 Mar 2026

Edward

Limited gluten free selection

Partner

10/10

Exceptional

29 Mar 2026

DEBRA

Beautiful hotel in the best location! The staff was wonderful and the restaurants were fantastic as well!

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Alexander

Very elegant building, very friendly staff and clean room.

Partner

10/10

Exceptional

28 Mar 2026

Paul

Fantastic hotel, amazing staff, buffet breakfast was perfect

Partner

10/10

Exceptional

26 Mar 2026

Kath

Lovely hotel, great staff. Got a good deal & then upgraded so a lovely surprise

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Anne

In the heart of Mayfair, the Royal Horseguards Hotel offers a charming and convenient option for visitors. The facility is rich in history with knowledgeable staff to share behind the scenes secrets as well as modern day tips. Don't ,boss afternoon tea.

Partner

2/10

Poor

25 Mar 2026

Simon

We were extremely disappointed with our stay. The hotel rooms are in serious need of modernisation. As an example, our bathroom clearly used to have a TV installed, this had been removed and replaced with a cheap plastic panel that didn’t even match the surrounding tiles. Quite why anyone would want a TV in the bathroom is beyond us, but if you’re going to remove it, at least finish the job properly.

Check-in was an absolute nightmare. Everything was being done manually due to some kind of system migration issue, which resulted in long delays and confusion. Unfortunately, the staff did little to improve the situation, they came across as rude, ignored guests, and generally seemed overwhelmed and unsure of what they were doing.

Things only got worse when multiple guests were given the same room and key cards. At one point, someone actually walked into our room , completely unacceptable and a serious breach of privacy and security.

Breakfast was equally poor. The ingredients were clearly the cheapest possible, and when we asked for decaf or herbal tea, we were simply told “it’s just tea.” What we were eventually served came in a coffee pot and tasted of coffee, which was both odd and unpleasant.

Overall, a very frustrating experience from start to finish!

10/10

Exceptional

23 Mar 2026

Emily

Absolutely gorgeous stay. Very clean. The staff at the front desk were wonderfully kind and the bed was SO cozy!
I would stay again! :)

Friends_and_family Friends

4/10

Poor

23 Mar 2026

Darren

Such a mixed bag of a review. The positives- great location/ doorman very good/breakfast good/Equus Bar excellent and the staff too/ rooms are pretty good. HOWEVER!! Check in was a disgrace! We had 2 rooms for 4 nights and got the first room ok. Had to come back at 3pm onwards for 2nd room but that was ok with us. What happened next was like Fawlty Towers. Given the keys to 2nd room and walked in on a couple in bed!! Not sleeping!! Obviosly embarrassing and receptions respose was-'Mistakes Happen!' After being told I was not who I said I was and being asked for photo ID God knows why as it was me who was raising the complaint, we were given another room much lesser standard but then this room had a damaged window and wind was literally whistling into the room. Back down to reception to be told maintenance would fix it- not good enough!! Demanded a room change and eventually back into first room which the other couple had obviously been moved from! two and a half hours later we were sorted with a 2nd room. No proper apology but instead a £10 bottle of prosecco- that's alright then??? Stayed here several times before and loved it- never had a problem but this was really really bad!

Friends

10/10

Exceptional

22 Mar 2026

James

Beautiful luxury hotel in the heart of Westminster, location was fantastic. This is a true luxury hotel and you can feel it as soon as you walk in the doors. The room was nice and spacious and beautiful.

6/10

Pleasant

21 Mar 2026

Karen

Large room and bathroom, amazing view of the river.
But… really old and tired, had an iPod dock built int the wall, that can give you an idea of the last renovation! No double glazing and the windows are old and don’t have a good seal so it’s loud from the train bridge.
Weird water pipe noises all night that were pretty loud.
Tried the fish and chips in the bar, the batter wasn’t cooked properly, and the cocktail was pretty terrible. Both very overpriced and served in a sad almost travellodge like bar.
Breakfast, while it seemed like a reasonable selection, the quality of the items was pretty poor. Low quality sausages, dried up bacon, weird industrial looking scrambled egg, fruit that looked canned/frozen, pastries were dry and tasteless.
A real shame considering the location and amazing view. Not a 5 star experience at all.

Partner

10/10

Exceptional

20 Mar 2026

Neil

Beautiful hotel with lovely single room just big enough for a solo traveller. Amazing breakfast nd service from the staff. Will definitely use this hotel again.

Self

10/10

Exceptional

20 Mar 2026

Janaki

DIdn' t use the gym

Self

10/10

Exceptional

20 Mar 2026

Medeni

The hotel was in a very nice location, everything was great.

10/10

Exceptional

19 Mar 2026

Andrew

Good location, great front of house team

Partner

10/10

Exceptional

19 Mar 2026

Phillip

Great location, great hotel with friendly staff. Beautiful building and nice rooms.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Jenny

The hotel is lovely and the room was very nice. If your looking for the tea and kettle it is in the dressing table draw. We had to ask at reception.
I had an email the day before to say if any rooms available would i like to upgrade for £15, i agreed to this and they upgraded us to the room up from ours, but they charged me £50. I thought she said £15 and so paid it, and when we got home i noticed on my credit card. I have emailed twice to the hotel regarding this and i have had no reply.

Partner

8/10

Excellent

19 Mar 2026

Martin

I was surprised to find that in a hotel of this quality there was no USB port in the room for charging my phone. I was travelling very light-weight so had no laptop through which to charge it. I cannot remember when I last stayed in a hotel with no USB port in the room. Very helpfully, though, the concierge arranged to charge my phone for me.
It was also disappointing that there was no sauna.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Shellie

Great location. Classy hotel. Enjoyed my stay.

Self

10/10

Exceptional

18 Mar 2026

Constance

My daughter and myself were traveling on holiday. The minute we arrived, the staff was so kind and helpful. We had the do not disturb sign on our door and they even did not enter to bring us waters. We did not use the restaurants on the property but the hotel was located just across the London Eye and on the river which made for a wonderful walk in the morning and easily accessible to many of the areas in London.

Friends_and_family Family