Name: Park Plaza Westminster Bridge
Address: Westminister Bridge Road, 200, London, SE1 7UT, GB

Park Plaza Westminster Bridge

London · United Kingdom

Westminister Bridge Road, 200View location

100 reviews shown

10/10

Exceptional

21 Jul 2026

Carol

Modern hotel in a great location .
The room was clean and bed was super comfortable. We very much enjoyed our stay. Beautiful interior and outside had changing colored lights in a round sculpture in front.

Family

10/10

Exceptional

21 Jul 2026

Colleen

Hotel was modern. Room was clean every day, and can’t beat the location. Would gladly stay again.

Family

10/10

Exceptional

20 Jul 2026

Luis

Had a nice week stay at this hotel. Spacious and comfortable. A nice homebase for our travels in London. Conveniently located to several tourist areas. I enjoyed this hotel and would highly recommend.

Family_with_children

8/10

Excellent

20 Jul 2026

Sovann

We liked that the hotel had nearby access to public transportation (Waterloo & Westminster), centrally located, close to Starbucks, and stores like Boots pharmacy and M&S grocery store.
The hotel is generally well kept and clean. Has a nice Illy cafe if you want to stay in the hotel and a great Concierge Desk, who were very helpful with bag storage and when using LaundryHeap. The London Eye, Westminster Abbey, Parliament, & Big Ben make it somewhat touristy so expect crowds.
Things we didn't like .. busy front desk area so most of the time you're in a queue. I would recommend checking in and out online using the app. We had a nice room the first stay but couldn't get it on our second longer stay, which was disappointing. The reasons for that was the room was slightly smaller even if the booking was for the same type of room, the other is the mildew on the shower ceiling. I've seen some YouTube videos about it and the hotel needs to fix that issue.
Overall though it was a pleasant stay and housekeeping always did a great job cleaning the room and providing amenities quickly upon request. We would stay there again for sure.

Family_with_children

10/10

Exceptional

20 Jul 2026

Tracey

The concierge, Hassan went above and beyond for our stay. When I forgot my Fitbit charger he used his own Amazon account and ordered me one delivered the next day. Really really great service.

Partner

6/10

Pleasant

20 Jul 2026

Melissa

We’ve always stayed there when in London and love the properties, location and views this time it was just a little different than before.

Partner

10/10

Exceptional

20 Jul 2026

jadey

Fantastic stay. I am going back next month.

Family_with_children

4/10

Poor

20 Jul 2026

Paul

The breakfast is a good range and the evening singer at the bar was a good compensation. But they could do better with the cleanliness of the rooms and customer experience at the reception desk.

Partner

10/10

Exceptional

19 Jul 2026

Shabeer

You will not regret booking this hotel. Perfect location.

Family

8/10

Excellent

19 Jul 2026

Hugh

Great location! Walking distance to many attractions. The breakfast buffet was identical the 6 mornings we ate there, we could use some variety.

Family_with_children

10/10

Exceptional

19 Jul 2026

Richard

Great location and extremely helpful staff on the front desk

6/10

Pleasant

19 Jul 2026

Ruben

On site Joel restaurant was just okay for the high price and service not great at all. Housekeeping not good. Come back to room after a long day out and about at 4:40 pm and the room was not made up , and on one day the room was not done at all, though we did not ask for the ECO service . Had to call 3 days in a row for clean towels.

Family_with_children

10/10

Exceptional

19 Jul 2026

Alfonso

Close to everything. Really convenient

Partner

2/10

Poor

18 Jul 2026

dan

This is our fourth and last trip to the Park Plaza London Westminister Bridge, a shame really because it used to be so wonderful. We always get the upgraded room with the Big Ben view and this time our room had an overpowering mold/mildew odor, probably from growth under the loose floor tiles in the bathroom. To make matters worse, we never could get any maid service during our 3 day stay despite saying we wanted it upon checkin and despite calling every day to say that our room had not been cleaned. When we checked out, nobody asked how our stay was because as had become clesr to use, they didn’t care. This is no longer a four star hotel and we will never stay here again.

Partner

10/10

Exceptional

18 Jul 2026

Robert

Really good location and hotel with excellent facilities. Have already recommended to friends and family.

10/10

Exceptional

18 Jul 2026

Britni

Top tier, centrally located and awesome staff.

Friends

10/10

Exceptional

17 Jul 2026

Cynthia

Amazing! We absolutely loved this hotel. Overall a great place to stay.

10/10

Exceptional

17 Jul 2026

Maria

Large Hotel but the service was personal and great. Room was beautiful and comfortable.

10/10

Exceptional

17 Jul 2026

Shauna

We loved our stay here and the location was in between 2 tubes which was perfect!

10/10

Exceptional

17 Jul 2026

Stacy

We had a 2 bedroom suite with a Terrance and it was ABSOLUTELY worth it. We spent so much time enjoying the weather and sounds of the city. The room was very spacious for a family and was fun.

Family_with_children

10/10

Exceptional

17 Jul 2026

Sandeep

Very spacious and clean room, staff was very friendly and perfect location!

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Gillian

No issues - great location

Business

10/10

Exceptional

17 Jul 2026

Christie

Outstanding view from our room!! Excellent rooms and location! Very helpful staff.

Family_with_children

10/10

Exceptional

16 Jul 2026

Perry

The Park Plaza Westminster Bridge is a huge convention hotel very conveniently located to many sights. The hotel and rooms are well air conditioned and comfortable. Try to get a room above floor 2 and avoid the rooms near the elevator and ice machine. The breakfast is large, expensive and not good at all. There’s a cafe and ice cream parlor on the street level that’s fine. They provide little sleeves of INSTANT coffee and tea in the rooms but there’s a Starbucks nearby. We were befriended by a Romanian woman, Laura (?) who worked in the Primo Bar. Wow, she saved our trip. She should be their Customer Service Manager-if they have such a thing. She’s smart, articulate, and deeply knowledgeable, so find her if you have questions or a problem. Anyway, the Primo Bar has excellent food. Regarding the staff, there’s a preponderance of good looking men who like to say NO and I DON’T KNOW.

Family_with_children

10/10

Exceptional

16 Jul 2026

William

Great location

10/10

Exceptional

16 Jul 2026

Spacious room. Espa toiletries. Pleasure to stay

Self

8/10

Excellent

16 Jul 2026

Michael

Nice hotel, reasonably priced. Not a single towel hook in the bathroom which is stupidly for a hotel that’s pushing limited replacement for the environment.

10/10

Exceptional

15 Jul 2026

Amit

Located at an excellent location. All the famous site seeing places are within a few minutes walk...and you have a LOT of places to visit, so having a centrally located hotel meant that we could come back between visiting places and take a break and then re-start. The staff was courteous and polite. The rooms were spacious and clean. Bathrooms were also big and clean. Overall very satisfied with the hotel and would highly recommend it to people travelling with family.

Family_with_children

8/10

Excellent

15 Jul 2026

Michael

They wanted me to buy bottled water, when all I wanted was a drink

Partner

8/10

Excellent

15 Jul 2026

Richard

Good hotel very centrally located.

Family_with_children

10/10

Exceptional

15 Jul 2026

Jopari

If this hotel is on your list, go ahead and book it! The breakfast buffet was amazing and definitely had a fine-dining feel. The pool and amenities were great. The booking system for the pool can be a little annoying, but honestly, it was nice not having too many people in the pool at once.

The location was perfect and close to everything! We had Nando’s in Waterloo, took a bus to Brixton, and even had a boat day on the River Thames. It was honestly the perfect location for families, and we had such a great time!

Family_with_children

6/10

Pleasant

15 Jul 2026

Joe

Hotel was outstanding but the room we were given was unclean. Stains on the walls and a lot of dust in certain areas.

Partner

8/10

Excellent

14 Jul 2026

Angelina

5 min walk to Big Ben and the London eye. Nice restaurant on site.

Family

10/10

Exceptional

14 Jul 2026

Margaret

Great location. Good staff. Large enough rooms with space for everyone!

Family_with_children

4/10

Poor

14 Jul 2026

Natalie

The bathroom had a weird smell. I was in an accessible room but that meant the bathroom was a wet room with a shower curtain, Which wasn't great.

Also very noisy.

Self

6/10

Pleasant

14 Jul 2026

Faramarz

Good location and comfortable room. Large hotel which made the experience impersonal. Our room did not have an opening window, only a window that looked out into the corridor of the hotel which made one feel claustrophobic. Also the lighting in the bedroom and bathroom is quite moody and dark.

Partner

10/10

Exceptional

13 Jul 2026

BILLY CHAVARRIA

Family

10/10

Exceptional

13 Jul 2026

GEORGINA ZAPIEN

It was weird smiling at the room

Family

10/10

Exceptional

12 Jul 2026

Vannett

This is the first time I’m staying at this hotel and I love it!! It is an easy reach of everything. There are bus stops right outside that you can take to go to Leicester Square, Oxford, Circus, Croydon,and even Brixton. I can say I was happy about everything. The reception was good. The staff were friendly and the food was excellent. We had room service and the in room food and service was exceptional. This is definitely a must stay for me when I’m in London again.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Cheryl

Check in on kiosk was easy. This is a very large, modern, and busy hotel. There is a bar and restaurant. There is a gym. Location was great...a block from London Eye and the Thames. The Big Bus tour had a pick up right by hotel.

Partner

8/10

Excellent

12 Jul 2026

Marie

Very well situated by foot near Westminster and Buckingham Palace. 2 major subway stations.Family friendly. We'll priced copious buffet style breakfast.

Family_with_children

10/10

Exceptional

12 Jul 2026

Faisal

Excellent location to discover many of London’s attractions.
Great staff.
Clean room
Good size room.

Self

10/10

Exceptional

12 Jul 2026

Gregory

The hotel was beautiful and immaculate. Will definitely stay here again in the future.

Friends

10/10

Exceptional

11 Jul 2026

Carlos

The location of this hotel is amazing. The facilities are very well maintained. Good breakfast. Very helpful staff. My only complaint is associated with the cleanliness of the room. It was kind of dusty. I will definitely stay in this hotel when I return to London

Family

10/10

Exceptional

11 Jul 2026

Crawford

Superb location, great facilities and friendly staff.

Friends

10/10

Exceptional

11 Jul 2026

claudia

Great Staff service, best location , spacious room. Very happy with all services.

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Carol Lynn

Lovely Stay, excellent location, helpful staff. Will definitely stay again. Highly recommend it!

Family_with_children

10/10

Exceptional

11 Jul 2026

Preethy

Great rooms and breakfast

Family

8/10

Excellent

10 Jul 2026

Daniel

The LOCATION was excellent, right by the River Walk, boats, The Eye and restaurants. Easy walking to Westminster Abbey and nice shopping. A cab could be called by the hotel outside the door. The bed was comfortable, our view was good and the separate living room was nice. For women, the light in the bathroom was not good. The buffet breakfast was good, but pricey. The dinner was just okay.

Partner

10/10

Exceptional

10 Jul 2026

Claudette

La courtoisie du personnel est remarquable.

Family

10/10

Exceptional

10 Jul 2026

Bonnie

It was great

Family

10/10

Exceptional

10 Jul 2026

Kristen

We were one adult and 2 children (10 & 11 yrs old) traveling to London for the first time. We booked this hotel because it was reviewed as family friendly, and that it was! The rooms were large and the pullout couch was already made for us upon our late night arrival. Daily breakfast had a good assortment and the hours were spread enough fir us to get to with jetlag. The blackout curtains worked magic!

Location was great. Ubers are hard to get (often cancelled or delayed) but there was an accessible tube stop just across Westminster bridge. Big Ben is just across the bridge and kids activities like the Aquarium and Shrek Adventure were just a block away. Plenty to access easily with children without too much walking.

Warning- late night checkin is closed so download the app for a remote key in advance. The pool is also via reservation only and the spa is not really a standalone spa location. The services were reasonable but take place in a converted hotel room on the 15th floor, not in a formal \"spa\"

I would stay again!

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Charles S

Breakfast is ok but not worth the money.
Room was very dark.
Even restrooms were dark by mirror area.
Ac was perfect.
Front desk check in wasn’t professional.
Other staff were very helpful.
Location is great , walking distance to all attractions.

Family_with_children

2/10

Poor

09 Jul 2026

Laura

Paid for upgrade of room, payment was taken twice. On check out I was told I would automatically get refunded the second payment. This was 3 weeks ago and despite numerous emails, I have not been refunded. Very frustrating, very poor customer service.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Lawrence

Everything in this hotel is brilliant and leagues better than the check-in which was so inadequate that they required me to come to the desk to make a deposit for my laundry and then over charged me such that I couldn't automatically check out because they owed me money -- money which I believe is still owed to me days later even as I type these words. Otherwise, this is a wonderful hotel is a a fascinating location.

10/10

Exceptional

09 Jul 2026

Oleg

Nice hotel in the center of the city

Partner

8/10

Excellent

09 Jul 2026

Fauzia

The best thing about this place is the location. However, during peak summer travel this place is quite crowded and that impacts your check-in experience, trying to reach front desk (no one picks the call) and also crowded for breakfast.

Family_with_children

10/10

Exceptional

09 Jul 2026

Roberto

Great location

10/10

Exceptional

08 Jul 2026

Jennifer

Proximity was great, centrally located

Partner

10/10

Exceptional

07 Jul 2026

Jonathan

Family

6/10

Pleasant

07 Jul 2026

Taha

I personally feel, it's over price. There was barely any staff to greet at the time of check in or during the stay no efforts were made to make you feel comfortable.
The rooms size are decent, but would give 0 for hospitality.

Family_with_children

10/10

Exceptional

07 Jul 2026

James

Nice breakfast buffet, very friendly staff.

6/10

Pleasant

07 Jul 2026

Annette F.

The property itself was well maintained. The restaurant and bar were good. Our family became friendly with a server who made our time there enjoyable and took great care of us. Location was excellent. Now the room was a different story. I try not to look around every corner but when things are visibly not clean it makes a huge difference. The bathroom could have used a good cleaning. We were out and about our first night and went to the room late so when my daughter was ready to go to bed in the pull out couch, The fitted sheet was stained. Not acceptable at all. Would not stay there again.

Family

10/10

Exceptional

06 Jul 2026

BHAVNA

So far was good experience as it was central to every sightseeing. Easily accessible to all transportation. Hotel services, dining, atmosphere, all were good. Rooms seemed little jammed packed but was not too bad so worth to stay.

Family_with_children

10/10

Exceptional

06 Jul 2026

Kathy

The rooms were clean and had plenty of towels and blankets. We needed housekeeping in the early am and they were there for us. Excellent housekeeping staff.
Loved the little coffee shop.

Partner

8/10

Excellent

06 Jul 2026

Sovann

Very nice hotel and central especially with the ease to getting public transportation. It's a very busy hotel .. lots of guests and in a very touristy area. It

10/10

Exceptional

06 Jul 2026

Claudette

La localisation, près du pont de Westminster était excellente.

Family

8/10

Excellent

05 Jul 2026

Philippa

It was all fine, but, I was hoping for better! Tears in duvet cover and shower wasn’t great

Partner

10/10

Exceptional

05 Jul 2026

Georgina

Loved our stay. Very close to Big Ben, Westminster Abbey, and London Eye. Highly recommend it.

10/10

Exceptional

05 Jul 2026

Oscar

The room was clean and welcoming, the staff was available and willing to help in a kind manner, we didn't try the breakfast but it seemed like it had a nice view towards Elizabeth Tower, my family and I really enjoyed the stay.

Family_with_children

8/10

Excellent

04 Jul 2026

Kim

Just had a 3 night stay at Park Plaza Westminster in a studio room with a Big Ben view. Room was really spacious and view was spectacular. Bathroom was big and had both a shower and bath. The studio had microwave and some plates and cutlery for use of you wished to eat in your room. Amenities at the hotel were very good with options for casual dining or full restaurant experience. We had breakfast included. It was your basic big hotel fare. Adequate but not setting any high notes. Chefs signature breakfast option was porridge...
Location was very good. Able to walk to most areas, London Eye, Westminster Abbey, Trafalgar Square etc. Also plenty of food and restaurant options within an easy walking distance.
Pricing we paid was on the more expensive side in my opinion but did pay extra for Big Ben vew (well worth it) and breakfast option.

Hotel was very busy on the weekend we stayed but this did not impact anything that we wanted to access.
The overarching reason for our stay here was the view of the Big Ben and to that end it delivered.

Partner

10/10

Exceptional

04 Jul 2026

Lauren

This hotel is outstanding. Wonderful, helpful staff. Thoughtful amentities (like worldwide adapters in the hotel rooms). Upscale, with a luxurious spa and indoor pool. Excellent location close to sights (London Eye and Big Ben) and many restaurants. Delicious full breakfast and a very nice hotel bar. Was sad to leave and already planning our return!

Family_with_children

10/10

Exceptional

04 Jul 2026

BARBRO

We like the Hotel.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Sapana

Location is great, the Waterloo station and Westminster station are walking distance. Staff is very friendly, always looking to help you. They have a cool feature of tap water and seltzer water you can fill up your bottle on each floor. I would recommend to stay here.

Friends_and_family Friends

6/10

Pleasant

03 Jul 2026

Joe

My room was not ready for over two hours after checkin, the breakfast was not up to a e start standard probably due to cost cutting as it was much better a couple of years ago.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

juan

Good

Partner

10/10

Exceptional

03 Jul 2026

Alice

It was close to most of the highlights of London

Partner

4/10

Poor

03 Jul 2026

lee

Breakfast food was good, but we had to sit in additional bar area with low tables, no room, poor
Booked superior room, got std I did raise this but queue to resolve was long and we had to go to an event so left it. Booked in on automated desk at their request, not convinced would rather have dealt with real person. Not their fault they are just too busy to cope

Partner

4/10

Poor

03 Jul 2026

Matt

Check is was awful, you're pointed to an automated check in, but that told me at 16.30 my room wasn't ready, then went to reception and they were slow and weren't particularly welcoming. I paid £400 and my room didn't even have a window, it was tiny and pitch black when I walked in, took me a minute to find a light and i wouldn't stay here if you are in any way claustrophobic.

The breakfast was awful, food cold, greasy and the breakfast area was a zoo with big queue, £400 and you're queuing for a poor quality breakfast.

Self

10/10

Exceptional

01 Jul 2026

Aaron

Clean and tidy, helpful ataff

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Cristin

Great experience!!!walking distance to a lot of famous landmarks- Big Ben, Westminister Abby, changing of guards etc..Kid friendly. 100% recommended. We also included breakfast with our reservation.

Family_with_children

10/10

Exceptional

01 Jul 2026

Beautifully appointed hotel. Rooms spacious & loved the ESPA toiletries. Room service prompt. Staff very friendly, proactive & helpful. True 5* establishment

Self

10/10

Exceptional

01 Jul 2026

Sophia

Rooms a good size, all amenities included Modern.
Was able to get room earlier than 3.
Ate at two of the hotels restaurants and the food is good.
The only downside was that we upgraded our two bed booking and the size of beds were much too small- (twin sized) which although wonderfully comfortable were not big enough for adults more suitable for children and for a hotel of this calibre and price point should be at least queen sized in my view.
Excellent location for Houses of Parliament, Westminster Abbey, boat tours. Location directly across the river from Houses of Parliament. A walk along the Thames and your at Trafalgar Square or another good walk and Buckingham Palace.

Family

8/10

Excellent

01 Jul 2026

Sue

All decor was very dark. Restaurant for breakfast was very good.

Family

10/10

Exceptional

01 Jul 2026

Lynette

This is our third stay at Park Plaza Westminster Bridge. The room was perfect. The staff took care of all our needs. Check in was quick and seamless. We had water left for us due to the heat. The location is spectacular. I cannot recommend this hotel enough.

Family

8/10

Excellent

30 Jun 2026

Nino

Good location. Our room was on the interior side of the hotel with no exterior views, which was a little disappointing.
Staff were excellent. Paid for breakfast for all 3 mornings, missed two and was not notified by anyone that we had prepaid.

Partner

10/10

Exceptional

30 Jun 2026

ZULHILMI AKMAL

Good

10/10

Exceptional

30 Jun 2026

Joaquin

Super Clean, Delicious Breakfast. Friendly and Helpful Staff

Family_with_children

2/10

Poor

30 Jun 2026

Laura

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Clinton

Very nice Hotel! Close to all the tourist attractions! Easy access to hop on hop off busses!

Family

10/10

Exceptional

29 Jun 2026

Evangeline

Good location and can walk easily to Big Ben, Parliament and Eye of London. One can also find restaurants nearby.

Family_with_children

10/10

Exceptional

29 Jun 2026

Michael

Great Hotel

Friends

10/10

Exceptional

29 Jun 2026

Javier

Breakfast is good!! The staff is ok but not friendly enough! But great great location I wil be back to this hotel because outside is super cool and you can go everything walking with no issues !!

Family_with_children

10/10

Exceptional

29 Jun 2026

Heather

Location is excellent. Friendly helpful staff

Family

10/10

Exceptional

29 Jun 2026

Angie

The hotel was very good. Great location and friendly staff!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Gayatriben

Great location

Family_with_children

2/10

Poor

28 Jun 2026

Stephanie

We have been too Park Plaza for years and is always our go to hotel for when we have a weekend in London.

This weekend we felt like we have been really let down. We arrived at check in time and were told the rooms weren't ready and to come back in 20 mins. We ended up having to wait over an hour and ten minutes to check in even though we told different people at the desk one of our party had a medical need and needed access to a room. They did not do anything, we were only offered complimentary drink for each guest.

Due to the late check in we were unable to make our dinner booking before going to the theatre later that evening.

On day of checkout we decided to treat ourselves to breakfast in our room. We called room service at 09:20 to place our order and told it would be 30 mins. After 45 mins we called to find out when it would be and they said they would call us back. After total 1 hour 20 mins after ordering we had to cancel our order as we no longer had time to have breakfast before leaving for our train at 11:30.

We spoke to someone at the desk at checkout and just explained we love this hotel usually and just feel a bit disappointed. Unfortunately they had nothing to say to us and just told us we had nothing to pay and goodbye.

We have visited this hotel many times but feel overall service has declined and likely feel we will no longer go to this hotel for our regular london weekends.

Family

8/10

Excellent

28 Jun 2026

Kenny

Great location. Close to Waterloo station with restaurants close by. Nice Swimming pool. Good size room. Great stay overall.

Partner

10/10

Exceptional

28 Jun 2026

Nigel

Stayed just for 1 night after a concert. The room was great value for money.

My only criticism is that we were woken by housekeeping knocking at 9.30am even though we had a do not disturb sign on the door, and again at 11.20 to ask when we were leaving

We did speak to reception about it at checkout

Partner

10/10

Exceptional

28 Jun 2026

Abdur

Clean room and great view

Partner