Name: Premier Inn London Waterloo - Lambeth Road
Address: 3-5 Lambeth Road, London, SE1 7DQ, GB

10/10

Exceptional

16 Jul 2026

Pierre

Déjeuner très copieux. Très bien situé.

Partner

10/10

Exceptional

15 Jul 2026

Pamela

This is an excellent value. Very modern facilities, air conditioning, clean. Great location. Breakfast was much better than I expected.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mohammad

Very good hotel, close to everything.
The location was perfect and made it easy to get around the city. Breakfast was awesome with plenty of options. The duty manager, Tonima, was very friendly and helpful throughout our stay. My daughter Safa even spent some time with her in the lobby and enjoyed it a lot. The hotel is very quiet, and the staff are all friendly and welcoming. A great experience overall.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Luthy

The hotel was keeped clean and open,the room was spacious,clean. I t was not far from the tube,easy to get there easy to ride. Thank you for a wonderful stay.

10/10

Exceptional

30 Jun 2026

Vipin

The staff was very helpful

Family_with_children

2/10

Poor

30 Jun 2026

Sikandar

Our 5 days stay at Premier Inn was disappointing. We requested a higher-floor room with a nice view, but instead received a very small room with no view at all. We were traveling as a family from the US with several suitcases, and there wasn’t even enough space to comfortably open our luggage.

The room also did not have a phone to contact reception, which was inconvenient . Housekeeping was only available upon request. Even after requesting it twice at reception, only one staff member came, made just one bed, did not remove the trash, and left before completing the service. Unfortunately, no one followed up to ensure everything had been taken care of.

Overall, we did not feel welcomed or that the hotel was family-friendly. Based on our experience, I would not recommend this hotel for families.

Family_with_children

10/10

Exceptional

27 Jun 2026

Stephanie

Very helpful and friendly staff, well located. Comfortable.

Family_with_children

6/10

Pleasant

23 Jun 2026

Julia

Location was great, and the reason we enjoyed our stay. We had a premium room with a good view of the London eye and Big Ben. The “climate control” available is a very loose term, as it’s controlled and locked by the hotel to save energy. The rooms were not able to be cooled consistently, even when the front desk confirmed they would “keep the continuous fan running,” otherwise it kept auto shutting off completely in our room. We were surprised to come back after a hot day to find ours had turned back off, due to a “daily system reset,” resulting in a HOT room (again). The staff were kind about it but beyond frustrating. When the climate control did kick in, a strong unpleasant odor came from the vent (this happened both days). We weren’t told at check in that you need to tell the front desk about housekeeping servicing your room, so we came back to a hot room with no towels. The front desk provided us hand towels to use… thankfully it was our last night. Overall, great location and kind staff but would not recommend for summer travel as the temperature control/management is horrendous. We’ve stayed in countries and properties all over Europe and have never had an experience like this.

Partner

10/10

Exceptional

20 Jun 2026

Joaquin

Great service

10/10

Exceptional

16 Jun 2026

Jennifer

Kind staff, clean, quiet room and the most comfortable bed!

Family_with_children

10/10

Exceptional

16 Jun 2026

Yaniet

Good hotel

10/10

Exceptional

14 Jun 2026

Steven

Room was clean as expected. All interactions with staff were positive and super helpful being our first trip to London. Location was amazing for our needs. The London Eye, Westminster Abbey, and Big Ben were within easy walking distance.

Family_with_children

8/10

Excellent

09 Jun 2026

Karina

We were lucky to get a corner room with amazing views of Big Ben and London eye.
Room was very quiet.
Bathroom was very small and shower pressure was very low.
Did not have a fridge to keep drinks cold, although there was iced water in the main reception where you could fill a drink bottle.
Great breakfast.
Hotel was close to many London attractions ie London eye, Big Ben, Westminister Bridge.
Would definitely stay here again.

Partner

10/10

Exceptional

09 Jun 2026

Fernando

Great place to stay with family.

Family_with_children

10/10

Exceptional

07 Jun 2026

Robert

The room is standard and the location was great

Partner

6/10

Pleasant

06 Jun 2026

Natalia

The staffs were friendly and nice. The room was clean. But not maintained too well. Light bulb was missing on one of the lamps, the curtain rod was loose and fell, there is no amenities (no shampoos or conditioners, no small face towels, no cups, etc) just the bare minimum. Just a body soap for everything. I liked the location.

Self

2/10

Poor

03 Jun 2026

Jimmy

What an absolute terrible decision to stay at the Premier Inn Waterloo. Poorly managed, dirty, dusty and worst of all no cold water. We couldn’t shower because of how hot the water was, when you flush the toilet, all water in the bathroom comes to a stop for 20-30 minutes. We spoke to staff there several times within our two nights there. Do yourself a favor and avoid this place. Lots of homeless people as well, which is unfortunate.

Family_with_children

2/10

Poor

28 May 2026

Tegan

Room was too small for family of four, could not open our suitcases. Did not stay, left and found another hotel. Shoes stuck to the floor in the reception. Staff were helpful. Area not close to much, being close to the London eye and city centre was misleading. Wouldn’t walk around here at night.

Family_with_children

6/10

Pleasant

27 May 2026

Anchalee

The breakfast it’s was good but the room don’t have air conditioning, bedsheets very dirty.

Friends

8/10

Excellent

25 May 2026

Carrie

Staff was friendly and helpful after a full day of travel. They made us feel welcomed.

Family_with_children

10/10

Exceptional

07 May 2026

Erin

This hotel was a gem! Close walk to major sites and small grocery stores and pubs within a few blocks. Very comfy beds and quiet at night.

Family

10/10

Exceptional

07 May 2026

Judy

The staff was super friendly and very helpful with helping me get to the hotel

8/10

Excellent

05 May 2026

James

No iron, which is very inconvenient for travelers

Partner

6/10

Pleasant

03 May 2026

Dedduwa Jatunge Dileepa Dineshkumara

This hotel has a weird policy that they cannot reconfirm the booking when client contacts them, they did not answer reception or reservation phone lines, I could only connect through chat, properly looks renovated but cleanliness was poor, bathroom had design problem that only half of the bath area can be closed and water goes all over the place, also exhaust could not take steam away and mirror gets fully covered with mist, room HVAC takes hours to change the actual temperature.

Family_with_children

2/10

Poor

26 Apr 2026

Olivia

This was my first time travelling to London, and this hotel came highly recommended from a Facebook travel group - unfortunately, my experience was extremely disappointing.

Upon arrival, I was told they had my reservation but that it hadn’t been paid. Confused, I explained I would look for my receipt, but I was still asked for my credit card details, which is normal in Canada. However, I later discovered I was charged an additional $1,500. I was told Expedia had not paid the hotel, which ultimately left me caught in the middle of the issue. Both the hotel and Expedia showed no real accountability and responded that “this happens all the time,” which was very frustrating and unhelpful.

Beyond the billing issue, the room itself was very small and not clean upon arrival, which added to the disappointment. On a positive note, the location was excellent, and the breakfast was genuinely enjoyable when items were stocked.

Overall, based on my experience, I would not stay at this hotel again or recommend this chain in the future.

Partner

6/10

Pleasant

25 Apr 2026

Samah

.

10/10

Exceptional

17 Apr 2026

SHANG

Clean rooms and good services.

Family_with_children

10/10

Exceptional

11 Apr 2026

razzell

Ok

Family_with_children

10/10

Exceptional

08 Apr 2026

JUDELYN

Could have lotion it the bathroom

Family_with_children

10/10

Exceptional

07 Apr 2026

Surendra

Great location

10/10

Exceptional

05 Apr 2026

DIEGO

Está muy bueno y la ubicación es buena

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Nelson Paul

Excellent staff. Front desk amazing service!!

Family_with_children

10/10

Exceptional

28 Mar 2026

Joan

We had an excellent stay! The front desk staff were very accommodating and made us feel welcome from the moment we arrived. The room was clean, spacious, and comfortable. Breakfast offered a great variety of options, so there was something for everyone. The hotel is also close to the metro and bus stations, and within walking distance of attractions like Big Ben and the London Eye. We would definitely stay here again next time!

6/10

Pleasant

21 Mar 2026

Thalia

It was an average stay overall. The reports of a musty smell are accurate, but considering the price point, the accommodations were acceptable.

Family

8/10

Excellent

16 Mar 2026

Jonathan

Convenient, slept well

Partner

10/10

Exceptional

14 Mar 2026

Rosa

Friendly staff and very helpful.

Family_with_children

10/10

Exceptional

14 Mar 2026

Samir

Great affordable lodging option. Close the the \" tube subway\"; And nearby restaurants and bars.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

NORBERT

Evriting ok

Family_with_children

6/10

Pleasant

25 Jan 2026

Milana

Booking was showing king bed, which I payed extra for and it was slightly bigger than queen. Room don't have 1 draw to put clothe away.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Meaghan

The rooms were clean and tidy, food was great, location easy to get places. Happy with the experiences

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Alena

The hotel is pretty good for the money you pay, even during the busy season: simple but good breakfast, comfortable bed and great location. But what makes the stay there absolutely incredible is the hotel staff, especially Aika. She went above and beyond while serving us, was very kind and attentive to all requests. Huge thank you to her!!!!

10/10

Exceptional

05 Jan 2026

Lino Enrique

Breakfast was awesome! Rooms were clean and location is incredible.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Supriya

Overall a good experience. Near to tube and bus stations too

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Aleksey

It was a quick couple of days, and the hotel is new and very well located. The staff were friendly, my room was quite spacious, and I would definitely stay here again.

Business

8/10

Excellent

28 Dec 2025

Imelda

The room was comfortable. Fit my family of four with each of my two teenage kids having their own bed (important to us). The bath tub was challenging to get in and out of it due to it being too tall. This hotel is located relatively central to several sites with a bus stop directly in outside of the hotel.

However, the hotel is not located in a touristy area. This made it hard finding open restaurants and stores nearby the week of Christmas difficult, while the tourist areas seemed to be operating normally with many options.

We did encounter a few minor issues, but the staff remediated any problems fairly.

Leisure Family

10/10

Exceptional

28 Dec 2025

Dominic

Room is clean, location is not super convenient but just 5 mins walk to the metro and 10 mins walk to Waterloo which is not bad. It just disappointed the breakfast supply is impacted due to holiday but understandable and the hotel is offer option to refund so it’s fine.

Leisure Family

8/10

Excellent

24 Dec 2025

JENNY

The room was nice and the staff helpful

8/10

Excellent

18 Dec 2025

Gordon

Room was clean, staff were welcoming, and were great at answering any questions.

Business Self

8/10

Excellent

12 Dec 2025

Krystine

Clean accommodations.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Marina

Great breakfast

Leisure

10/10

Exceptional

19 Nov 2025

Joan

Good hotel in a great location.

Business Self

10/10

Exceptional

30 Oct 2025

Anthony

Everything was fresh and clean. The front desk staff was outstanding. Every question or issue we had was dealt with promptly. Price very good for London. Tea making supplies and biscuits supplied in the room. Fresh pastries in the lobby every day. Location was great. For travellers, the Lambeth North underground station is just 3 or 4 minutes away. We walked to the London Eye in about 20 minutes. The Imperial War Museum is maybe a 5 minute walk. We would definitely return to this hotel.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Kara

Excellent property. Location is great and super easy to walk or grab the bus or train. Breakfast was hearty but during the rush, it is harder to keep up with the demands. Still, great service and very safe. Thank you for a great stay!

Leisure Family

10/10

Exceptional

20 Oct 2025

Russell

Premier Inn London Waterloo - Lambeth Road was an AMAZING hotel for our visit to London! We Loved it so much and are so happy that we chose this location! The hotel is very new and nice, just opened in early 2025. The rooms and bathrooms are very nice! Our room rate was a very good deal. The Location is INCREDIBLE!
There is a bus stop right in front of the hotel. It’s just a nice six minute walk to the Lambeth North Tube Station. There is a nice grocery store right by the Tube Station. They let us drop off our bags early before our check-in time.
We want to give a special shout out of gratitude and praise to the Front Desk Employees Shanie, Tonima and Touhid! They were so pleasant, nice, helpful and made our experience a wonderful one! We tried to extend our stay one more night because of flight changes. Unfortunately, they were all booked up. Shanie, Tonima & Touhid were so nice and they let us store our luggage in their storage room after our check-out time until we returned later that evening to retrieve our luggage and head to the Airport! Our stay was wonderful here and we highly recommend this wonderful hotel for your Family and your stay in London! The price, location and nice hotel were an Amazing Deal!
Thank You So Much to Shanie, Tonima & Touhid as well for helping us out so much!

Leisure Family_with_children

8/10

Excellent

20 Oct 2025

Terence

Great location when visiting London

Leisure Family

8/10

Excellent

18 Oct 2025

Francesca

Clean room, staff kind and efficient. Underground close by

Leisure Family

10/10

Exceptional

17 Oct 2025

Thomas

Personell was extremly kind and helpful; especially at the reception /bar.

We had dinner 2 tzimes in the hotel and it very good from the quality and prices were reasonable.

We will book again when we return to London

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

Michelle

Didn’t have the breakfast so can’t comment. The staff were fantastic and helped with any inquiry we had. Close to tube station and lots of options for restaurants within walking distance.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Morris

Location

Leisure Self

10/10

Exceptional

25 Aug 2025

Regla

This hotel was perfect. Staff was very kind. Hotel was clean, comfortable beds and nice area. Convenient and close to everything.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

sue

Great location in London. After we checked out, the hotel could store our luggages for free till 5 pm. Recommend!

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Fernando

I missed having a small fridge , a microwave or annice machine. They gave me ice at the reception though.

10/10

Exceptional

13 Aug 2025

Hend

The staff were very nice. I had a very positive experience overall and would definitely come back again. The location is very good and walking distance to London eye.

Leisure Family_with_children

6/10

Pleasant

11 Aug 2025

Ravi

Room is neat and clean but the air conditioner is poor and water pressure is very low for showers. No amenities.

Leisure Family

8/10

Excellent

05 Aug 2025

raeanne

Great hotel, quiet, nice location, Expedia didn’t process a payment for our rooms by the time we arrived delaying our check-in

Leisure Family

10/10

Exceptional

20 Jul 2026

Caroline

Väldigt prisvärt hotell med bra läge, enkelt att ta bussen direkt utanför till Victoria (och förbindelse med Gatwick). Bekväma sängar och tysta rum. Bra frukost. Lite trångt och dåligt med garderobsutrymme, men överlag väldigt nöjda.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

guillaume

Très bon rapport qualité-prix et proche des transports en commun pour rayonner dans Londres

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Simon

Sköna sängar, inga störande ljud på natten. Hela familjen sov gott. God frukost.

6/10

Pleasant

07 Jul 2026

Giovanni

Camera abbastanza pulita, colazione non eccezionale

Family_with_children

10/10

Exceptional

07 Jul 2026

Veronica

Bus right outside the door. Same goes for rentable bicycles. Easy to get around. Pretty new hotel, and good rooms. The shower had a leak, and not so much pressure in the sink. But ok enough. Good beds and ekstra pillows! We had 1 double bed and 2 extras. Worked great. Good view.
The breakfast area was small and bad ventilated, but fair enough. Breakfast was simple, but ok.
The staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Sergen

Odalarda pencereler açılmıyor bu sebeple havasız kalıyor. Oda temizliği 4 gün boyunca hiç yapılmadı muhtemelen otel özelliğinden. Ve aile için odalar çok bunaltıcı. Ancak konum olarak zone 1 de otobüs ve metro duraklarına dakika uzaklıkta olduğu için ulaşım mükemmel. Ulaşım için değer, Ancak hizmet ve rahatlık isteyen için aynı bölgede farklı alternatifler mevcut

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Nivaldo

Equipe de funcionários super prestativa. Quarto condizente com as expectativas.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Eni

Equipe muito solicita hotel novo silencioso limpo com excelente café da manhã .

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sabina

Great location and easy to link up with both underground railway and buses.

The room and breakfast was good. I would skip dinner though, you can eat better at any local restaurants nearby

Friends_and_family Family

8/10

Excellent

10 Jun 2026

MICHAEL

Alles gut, aber doch alles recht eng und klein.

10/10

Exceptional

08 Jun 2026

Tania

Es prácticamente nuevo, todo muy limpio. Paradas de autobuses cercanoS. Buffet no muy variado pero bien

Family_with_children

10/10

Exceptional

07 Jun 2026

Luis

Quarto limpo, equipe atenciosa. Voltaria com certeza!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Robert

Top

Family_with_children

8/10

Excellent

04 Jun 2026

Sezgi

Konumu iyidi. Çalisanlar çok yardımsever ve nazikti. Odalarda camın açılır değildi. Ancak havalandırma iyidi.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Sibylla

Wir waren in einem Familienzimmer. Die Zimmer werden nur auf Anfrage gereinigt, wobei hier be dem ausgelegten Teppich nicht gesaugt wird und Betten bei längeren Aufenthalt nicht frisch bezogen werden. Handtücher werden auf Wunsch gewechselt.
Das Zimmer wird nur über die Klimaanlage mit Luft versorgt ein öffnen des Fensters ist nicht möglich. Frühstück, typisch englisch, Toast oder Croissant, Speck, Bohnen, Ei, Pancake, Würstchen gebratene Müsli und Obst. Etwas bescheide Auswahl an Marmelade. Wurst oder Käse gab es nicht. Auch keine Brezel oder Brötchen. Dies konnte jedoch überall im Umfeld gekauft werden.
Die Dame beim Frühstück war bei uns sehr. Frühstück bei guter Auslastung des Hotels sehr voll und laut. Die Damen an der Rezeption waren wenig hilfsbereit und auch nicht herausstechend freundlich. Die Lift im gesamten Hotel ist sehr stinkig und abgestanden. Wir waren 7 Tage hier bei 30 grad Außentemperatur. Länger würde ich nicht mögen. Frühstück für Kinder eher wenig Auswahl.

10/10

Exceptional

02 Jun 2026

ELISA

Ótima Localização, com muita comodidade a poucos metros. Ótimo café da Manhã.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Daiane Maria

Hotel com otimo custo beneficio, quarto muito espaçado, banheiro grande, chuveiro muito bom. Alem das outras comodidades do hotel, serem excelentes, 5 minutos da estação de trem, mas tambem fizemos a maioria das coisas andando. Otimo hotel.

10/10

Exceptional

29 May 2026

Mari

Vi var en familie på fire. Rommet var ikke så stort da det i bunn og grunn ble en firemansseng med kun 50 cm plass på ene siden av dobbeltsenga. Sengene var gode å ligge i det var stille og rolig på nettene og frokosten var god. Hyggelig personale.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Stefanie

Perfekte Lage, sehr ruhig - trotzdem Zentrumsnah, alles sehr sauber und das Personal überaus freundlich und hilfsbereit! Gepäck konnte man vor dem einchecken abgeben und später abholen. Perfekt organisiert!

Family_with_children

10/10

Exceptional

23 May 2026

Richard

Hotel muito bem localizado e limpo. Ótima localização .

Partner

8/10

Excellent

22 May 2026

Faten

Nous avons passé un séjour en famille dans cet hôtel. Le petit déjeuné est excellent l’hôtel est bien situé dans un quartier calme proche du métro et des lignes de bus. Nous avons parcouru plusieurs destinations à pieds type : Big Ben à 10 min de marche.
Le personnel est à l’écoute et très sympathique.

Friends_and_family Family

8/10

Excellent

18 May 2026

André

A part de la qualité du papier WC c‘était surtout la pression d‘eau qui était inférieur au minimum.
Je pense que ce n‘ai pas un problème du personnel mais ordonné par la direction.
Le personnel au service du petit déjeuner fût exemplaire!!!!!!

10/10

Exceptional

17 May 2026

CYNTHIA

Très bon accueil et chambre propre.
Très bien placé pas loin de Waterloo 5 a 10 min à pied

Friends_and_family Family

8/10

Excellent

15 May 2026

Bianca

Die Unterkunft war zweckmäßig , doch sehr klein für 4 Personen ( 2Kinder 13 Jahre alt ) es gab keinerlei Schränke und die 2 Schubladen die es gab waren voll mit Kissen somit muss man aus dem Koffer leben was wenn das Zimmer so klein ist auch schwierig ist . Sauber war das Zimmer und das Bett war sehr bequem.
Das Bad war mit einer Badewanne ausgestattet, der Wasserdruck war so niedrig das normales Duschen sehr mühsam war . Das Frühstück it typisch englisch und völlig ok . Das Essen im Restaurant ist ausreichend aber nichts besonderes. Schade finde ich es auch das man kein Fenster öffnen kann .

Family_with_children

2/10

Poor

14 May 2026

Calvin

Très mauvaise expérience! Venu avec ma compagne et notre bébé. Arrivez dans la chambre une grosse fuite d’eau était présente dans la douche. Pleins de moisissure dans la douche également. Sur les 4 nuit personne n’a nettoyer la chambre ni même remplacé une seule poubelle. J’attend une réponse au litige que j’ai envoyer a l’equipe de hotel.com. Cela nous à gâché en grande partie notre voyage. Inacceptable vu le prix. 730€ pour 4 nuit! Inadmissible

Friends_and_family Family

10/10

Exceptional

13 May 2026

Ignacio

Bien situado con una parada de metro a menos de 5 minutos. Está reformado, bastante moderno.

Friends_and_family Family

8/10

Excellent

13 May 2026

Julian

Très bon hôtel,propre, très bien situé. Super petit déjeuner

Friends_and_family Family

10/10

Exceptional

13 May 2026

JOSE MANUEL

Todo acorde con el precio. Muy buena ubicación. Buen trato del personal aunque se hecha en falta un poco de idioma español aunque es algo generalizado en la ciudad. Buena experiencia.

Family_with_children

6/10

Pleasant

10 May 2026

Francesca

Non hanno mai pulito ne riordinato la stanza nei 4 gg di soggiorno, peccato perche come posizione eccellente

Family_with_children

10/10

Exceptional

09 May 2026

João Paulo

Hotel excelente, boa localização, quarto limpo, café da manhã muito bom.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Karola

Top Lage, super Frühstück

Partner

8/10

Excellent

07 May 2026

Carlos

El desayuno estaba muy bien

Family

8/10

Excellent

05 May 2026

Sergio

Lo peor del hotel su staff de recepción. Nefasto trato al cliente, no hubo comunicación previo a mi llegada pese a que les había mandado un correo. No trataron bien a mi esposa en el bar y eso deja mucho que desear. Una pena porque el hotel en sí está bien y su desayuno es bueno

Family_with_children

10/10

Exceptional

05 May 2026

Vincent

rien à dire

Partner

10/10

Exceptional

05 May 2026

Typhaine

Tout était parfait, toute l'équipe était sympa. La chambre agréable. Le petit-déjeuner, un vrai plus. L'hôtel est calme! A 15 mins à pieds de Big Ben. Je recommande

Friends_and_family Family