Name: Park Plaza London Riverbank
Address: Albert Embankment, 18, London, SE1 7TJ, GB

Park Plaza London Riverbank

London · United Kingdom

Albert Embankment, 18View location

100 reviews shown

8/10

Excellent

18 Jul 2026

Rafael

Good location

8/10

Excellent

18 Jul 2026

Manu Pratap Singh

Quick help provided by staff whenever needed.
Stayed with my family for 3 nights. Enjoyed it.

Family_with_children

8/10

Excellent

16 Jul 2026

Bryan

Greeted with a friendly receptionist named Evelyn who was able to get us into our room early after a long overnight travel. Room service was great and timely. Concierge helped us get a taxi early morning on our departure day. Only downside was dinner at the World Cup watch party. Took a long time to get served.

Partner

10/10

Exceptional

16 Jul 2026

Jennifer P

The Receptionist are very helpful and we are very lucky to have a lovely breakfast experienced. Bhumika is very kind and served our food with a beautiful smile.

Friends

4/10

Poor

15 Jul 2026

Faheem

Sewer smell from the shower drain. Never stopped during our 5 days stay.

Family_with_children

10/10

Exceptional

15 Jul 2026

Ryan

Hall ways were dirty. Not a big deal. I just needed vacuuming.

Family

8/10

Excellent

15 Jul 2026

Angelica

Wow supper

Family

10/10

Exceptional

15 Jul 2026

Gregorio

Breakfast was good

10/10

Exceptional

14 Jul 2026

Mumtaj

My room was amazing, properly cleaned , with separate room and living area . And great view.
I would for sure recommend this hotel, money was worth it. Really nice , staff was so good and helpful.

10/10

Exceptional

13 Jul 2026

NANDAKUMAR

Overall, we had a wonderful stay and would highly recommend this hotel. The location is excellent, making it easy to explore the surrounding area. The rooms were very clean, comfortable, and well maintained. The Room Service, front desk staff were friendly, professional, and always willing to help. We also really enjoyed the restaurant and bar, both of which offered great food, drinks, and service. The breakfast had a good variety of choices and was a great way to start the day.

8/10

Excellent

13 Jul 2026

Michael

Fantastic location, with an amazing view.

Family

10/10

Exceptional

12 Jul 2026

Alison

I rarely leave reviews but wanted to say massive thank yous to two staff members at the hotel. First is Roham the manager. We sent an item via federal express that got delivered to the wrong Park Plaza. The first staff person we encountered at concierge completely dismissed us, but Roham came to our rescue, even offering to personally pick up the item. A-one service!! We were very satisfied! Musar checked us in and was very helpful. I wanted to figure out the London bus system and he took his time literally explaining step by step what to do. He did not rush me away. Instead he was extremely patient and answered all my questions. Great stay. Great location in central London. We have been before and will be back. Customer service is exceptional!

Family_with_children

10/10

Exceptional

12 Jul 2026

Ron

We enjoyed our stay. From check in to check out, everything was great. Top notch location, near plenty of pubs, shops and close enough to attractions. Would recommend.

Partner

10/10

Exceptional

12 Jul 2026

Thomas

The staff in all departments were all very good and friendly and made our stay very enjoyable.

Partner

10/10

Exceptional

11 Jul 2026

lorraine

Stayed in a suite as a family of 4. Excellent hotel. Only issue I found was being able to book slots for the pool as it was half term. If we had been told before arriving about this I would have had slots booked

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Boris

Great location

Family_with_children

8/10

Excellent

10 Jul 2026

roselle

great view of River Thames

Family_with_children

10/10

Exceptional

08 Jul 2026

Christine

Great service at the busy reception and a complementary room upgrade which was a lovely surprise after travelling. Great location and fantastic visit to Chino Latino restaurant.

Self

10/10

Exceptional

07 Jul 2026

Robert

The property was very conveniently located, and the views from the room were exquisite.

Partner

10/10

Exceptional

07 Jul 2026

Grant

Great hotel, great location

6/10

Pleasant

06 Jul 2026

Lisa

The entrance is very grand and well maintained, which leads to believe the whole hotel would be the same. The first room we were given was dark and tatty. It felt like an older room in need of some updating, there were only two plugs in the room that we could see, no USB ports in the plug sockets as we have had in other places we have stayed in. I went to ask if we could be moved, we moved to a different room which felt brighter. The shower door could have done with some anti-lime scale cleaner. We have stayed at another Park Plaza which was much nicer. Taxi from Waterloo to this hotel ranged from £9.70 to £11.50. Breakfast was good. Fire alarm went off at about 3am which meant we were outside in the street till about 4.30am

Family

10/10

Exceptional

06 Jul 2026

Brianna

Everything was great! I would stay here again. Close to everything. Safe area.

Friends

10/10

Exceptional

06 Jul 2026

Laxmi

They made our stay in London so much easier. The rooms were clean and we enjoyed the amazing view from the room.

Family_with_children

10/10

Exceptional

05 Jul 2026

Kathy

Great hotel. I would definitely stay again.

Family_with_children

8/10

Excellent

05 Jul 2026

SOPHIA

first we're satisfied then we called for help. The sink was not working right also the shower room water was flowing out of the base. At least help came quickly asap. we love the hotel but it needs updated more

Family

10/10

Exceptional

05 Jul 2026

Damir

We stayed there for five nights
Loved everything about the property !
Would recommend to everyone

Family

4/10

Poor

05 Jul 2026

Demelza

Our room was not ready on arrival and not fully set up till 7.30pm. Reception staff including those senior did not follow up our check in as they promised and no one got back to us via email or phone.
Fire alarm went off 3.30am so we had to be evacuated, staff did not apologise or update us.
On positive side room was clean and breakfast was really nice.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Blair

Room was very small for 3 people including the shower. We ran out of amenities like toilet paper and tissues instantly. Not to mention fire alarm went off at 4am and front desk did not answer. On the other hand, the staff was friendly and very helpful. The location was good and walkable to the big ben and london eye though.

Family

8/10

Excellent

04 Jul 2026

arthur

Good experience but there was a 4a fire alarm with no hotel supervision. Potentially dangerous situation.

10/10

Exceptional

04 Jul 2026

Benjamin

Good location and nice Spa with pool

Family_with_children

10/10

Exceptional

02 Jul 2026

Andreea

Lovely hotel along the river bank .

Family_with_children

8/10

Excellent

02 Jul 2026

Karen

All good

Partner

4/10

Poor

02 Jul 2026

Precious

The hotel was too crowded and noisy, the room was very old. But amazing staffs.

Family_with_children

10/10

Exceptional

02 Jul 2026

Ana Maria

Did not like the fact that an appointment was required to use the pool. Never seen anything like that.

Family_with_children

10/10

Exceptional

01 Jul 2026

Holly

This was comfortable, clean and the air conditioning worked fabulously.

6/10

Pleasant

01 Jul 2026

Karunesh

The main concern is the wifi. It was really slow all days.

8/10

Excellent

01 Jul 2026

Andrew

Great hotel only thing that let's it done is the lifts are slow to get and they have 20 floors

10/10

Exceptional

30 Jun 2026

vicki

Lovely staff. I was given a free upgrade and the room was massive. Really clean with a great view

Self

10/10

Exceptional

29 Jun 2026

Cherie

Staff are very professional and friendly and the location is great too.

Family_with_children

10/10

Exceptional

27 Jun 2026

Josh

Helpful and friendly Staff and great location!

8/10

Excellent

27 Jun 2026

Jitender

It was a nice hotel very convenient to all the tourist spots and central London. However, service wasn’t up to the mark. They offered me 10 bucks to not have cleaning service which I politely declined. As soon I ended bathroom, they had a hair in sink. First night, someone knocked on my door at 10:30 at night to clean the room and woke me up. Next day, cleaning crew left a used cleaning glove near the TV. They also didn’t replace the towels or clean the room.

Family

10/10

Exceptional

26 Jun 2026

Alec

I usually don’t write reviews, but our experience at this hotel was so great that I felt I had to share it. London was the last stop of our European trip after visiting three other countries, and because of our schedule, we booked this hotel at the very last minute.

From the moment we arrived, we were welcomed by Selin at the front desk, and she was absolutely wonderful — so friendly, kind, and helpful. Since we had two separate reservations, she went out of her way to email her manager, Sophie, to make sure everything was arranged smoothly and that we wouldn’t have to move rooms after our first reservation ended.

The next morning, we met Sophie, and she was just as amazing. She personally took care of everything and made sure our stay was comfortable.

The location of this hotel is perfect! The staff are incredibly friendly, the bar and restaurant are great, and the cleaning team did a fantastic job keeping our room fresh every day. Having a washer and dishwasher in the suite was a huge bonus after traveling for almost a month!

We also arrived during the European heat wave, and the hotel provided plenty of bottled water every day, which was such a thoughtful touch and really appreciated.

A big thank you to the whole team for making our stay so enjoyable. I would definitely recommend this hotel and would happily stay here again! 😊

10/10

Exceptional

25 Jun 2026

Mohammed

Amazing hotel, great location by the river. Lots of reception staff so easy check-in.

Room was outstanding, well furnished, clean and very comfortable. AC was quiet and effective in the exceptionally hot weather this week.

Truly fantastic hotel - thoroughly enjoyed our stay.

Partner

10/10

Exceptional

25 Jun 2026

Connor

Immaculate

Family_with_children

10/10

Exceptional

24 Jun 2026

Madelaine

GOOD

Family_with_children

8/10

Excellent

24 Jun 2026

Tatiana

I really enjoyed my stay at the hotel, even though it was quite short. The upgraded room was definitely the highlight for me, and I truly appreciated that benefit.
However, I do have one concern. Although my room was prepaid, the upgrade was an additional charge. I believe the invoice (folio) for this extra charge should have been either sent to my email or provided to me at checkout, as it is separate from the Expedia booking. Unfortunately, I did not receive any folio or confirmation for my stay.
Aside from this issue, everything else was very good. I would certainly consider choosing this hotel again for a future stay.

Self

2/10

Poor

23 Jun 2026

Maria

Carpet in my room had a foul musty smell when I told front desk about issue the hotels solution was to have maintenance personnel spray a bunch of air freshener/chemicals on the carpet while we were in the room . The chemical smell was so strong we had to leave the room for several hours. Hotel didn’t offer any compensation for the foul carpet smell issue and huge inconvenience we experienced.

Friends

6/10

Pleasant

23 Jun 2026

Geraldine

Clean, cleaning staff were great. Hospitality could have been improved.

10/10

Exceptional

23 Jun 2026

Savannah

Excellent hotel, great location. The room was lovely and spacious with a great view. The hotel lobby smelt incredible and staff were really friendly.

Partner

10/10

Exceptional

22 Jun 2026

John

Huge shout to Breeze at the front desk! She was extremely hospitable and helpful assisting us with an early check-in. Very clean property, spacious room and great atmosphere overall.

Friends

10/10

Exceptional

22 Jun 2026

Michael

Love this hotel, great location and very helpful staff. Quality rooms and amenities. Will look to stay here again, next time in London.

Partner

10/10

Exceptional

22 Jun 2026

Cesar Hernan

Great location to sightseeing London!

Family_with_children

8/10

Excellent

21 Jun 2026

sean

Great location, beautiful, well presented hotel.

Self

10/10

Exceptional

20 Jun 2026

Daniel

One night stay and everything went very well. Would stay here again.

Friends

10/10

Exceptional

19 Jun 2026

Xirong

Clean room, helpful staffs

Family_with_children

8/10

Excellent

18 Jun 2026

Stephanie

Great location, lovely room, a/c worked well. Bed was very comfortable. The staff was very helpful. The two meals I had in the restaurant were delicious. There was always a taxi waiting at the front door when I went downstairs which was quite convenient. The swimming pool was lovely, and it was great that you could reserve a time to swim so it wasn’t overcrowded. For some reason I was allocated an accessible room which caused some issues in the bathroom, mostly with water getting out of the shower area and soaking the floor. Also the battery in the room safe was giving a message that it needed to be replaced so it was tricky to use the room safe. It was great to have an instant coffee option (with milk packets) in the room — unfortunately housekeeping did not replenish the instant coffee packs so on my last morning there was no coffee for the room. Oddly we had the little Nescafé pods in the room but no related machine. Overall, I would happily return here — the location is very convenient for the City, Covent Garden area and Chelsea/So Kennif you want to travel by taxi.

Self

10/10

Exceptional

18 Jun 2026

BABATUNDE

The service was great with pleasant staff that was willing to help if needed. Over rating is a 9.5.

Partner

10/10

Exceptional

16 Jun 2026

Crystal Dawn

Wonderful experience

8/10

Excellent

16 Jun 2026

Muhammad

The hotel is well situated and really nice inside. Staff were very helpful after we requested for a cot and was done immediately. However, as we were with our 9 months old we found it a bit difficult to warm up his food as there were no microwave and one staff even told us that outside food was not allowed. It’s not like a 9 months old will be able to have a steak obviously needs baby food and need to be warmed up. But we did receive help at the end. It was just this bit that has put us off.

Family_with_children

10/10

Exceptional

16 Jun 2026

Naomi

We love the hotel its so welcoming, comfortable and the food is delicious

Family

8/10

Excellent

15 Jun 2026

Barbara

Breakfast not included in all room reservations.

Friends

10/10

Exceptional

15 Jun 2026

Andreea

Very attentive staff and overall great property . The pool / steam room / sauna was a plus .

Family_with_children

8/10

Excellent

14 Jun 2026

patricia m

The hotel is very well located.
Very friendly staff.

10/10

Exceptional

14 Jun 2026

Lucy

Very clean and tidy. Great location

Partner

8/10

Excellent

14 Jun 2026

James

Great check-in, very friendly and polite member of staff. Nice and well appointed rooms, the bed was a little firm for me, but lovely bathroom, plenty of amenities, I like the the array of buttons that controlled the lights, curtains and A/C. The sauna and steam room were excellent, the pool is a little small and ppl were not always sticking with the booking system, but very nice to have. The bar/restaurant have great views of the Thames, only had drinks and snacks, but it was a place to spend some time. Breakfast was busy, the tables are crammed in, so it was slow going and the selection was okay, but not amazing, expected a little more from the brand, but I would stay again. Great location and walkable to the main tourist hotspots.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Guadalupe

Sofa bed uncomfortable
Blanket comforter had old stain
Breakfast overpriced

Family

10/10

Exceptional

14 Jun 2026

ERIKA

Este hotel estaba super ubicado. Un gran hotel. El staff fue muy amable y el lugar y el cuarto estaban muy limpios. Lo recomiendo mucho.

Family_with_children

4/10

Poor

12 Jun 2026

Anne-Marie

There was orange/pink mold in the shower, and the furniture in the room was tired and scuffed.

Receptionist loudly read out my room number on check in.

10/10

Exceptional

12 Jun 2026

magdalena

Nice very clean the all hotel end my room was amazing.
I love everything in this hotel
I travel a lot but I find Park Plaza hotel one of the best hotel !!!

Self

10/10

Exceptional

11 Jun 2026

Bharat

Awesome property with easy access to popular attractions, room was spacious and bathroom had all the features

Partner

8/10

Excellent

11 Jun 2026

Alistair

The staff were very friendly and helpful. Breakfast was fantastic with so much variety. Room facilities are all controlled via a keypad including the curtains, which wasnt immediately obvious. Other than that great place to stay

Family_with_children

4/10

Poor

10 Jun 2026

Vickram

Whilst very very noisy neighbours from 11pm until 2am is not the fault of the hotel staff, but rather the ignorance of the neighbours themselves, I would have preferred security to have been more intent with their actions when asking them to keep the house down, especially after multiple calls to reception due to them becoming excessively noisy every time the security left the floor.
No room to do weights in the gym, and the chest press machine was wedged

10/10

Exceptional

09 Jun 2026

Elena

The nice warm pool, sauna and steam room was a real treat after all the walking around the city.
Beautiful views of the river from the rooms.

Family

10/10

Exceptional

08 Jun 2026

Gregory

Great location on the south end of central London (although be warned the TfL app will try to get you to walk farther to tube stations when the Vauxhall station is a lot closer and connects with all the main lines fairly easily). Staff were incredibly friendly, especially Ahmad at the luggage storage desk. The room definitely lives up to the soundproofing they promote on their listing, it was very quiet and private. The room was spacious and comfortable. I could not have asked for a better home base for my trip to London.

Self

10/10

Exceptional

08 Jun 2026

Maria

The amenities was poor

Family_with_children

10/10

Exceptional

08 Jun 2026

David

Excellent

Business

10/10

Exceptional

07 Jun 2026

Catherine

Lovely location
Welcoming staff
Good sized rooms
Delicious breakfast

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Michelle

Room was clean, with a spacious bathroom. The only issue was a bad sewer smell coming from the shower. We were too tired from our journey to ask to change rooms. Also disappointed to have no view and instead looked right across into someone’s apartment living room.

Family

8/10

Excellent

06 Jun 2026

Lucy

The hotel is in a good location and taxis were easy to get. Overall we enjoyed our stay.

Family

10/10

Exceptional

04 Jun 2026

Shannon

Absolutely LOVED this hotel. It had a very sexy vibe, dark hallways with sleek LED lighting, modern bathroom, big windows, even the elevator was cool. The guy checking us in was very nice and upgraded us to a river view room for no extra charge… and the view was absolutely incredible (we were on the 16th floor). I would absolutely come back to this hotel if I was ever in London again.

Partner

10/10

Exceptional

04 Jun 2026

Tara

This hotel was perfect in every way. From the staff to the room and the wonderful healthy breakfast. We will definitely be staying again!

Partner

10/10

Exceptional

04 Jun 2026

Yury

The view was amazing and the staff was very helpful and informative. We stayed at the suit as a treat to my father and could see Big Ben and the London eye from where we stayed. We arrived earlier then check in time but the staff treated us to a complimentary drink while we waited for our room. The hotel is located about 20 minutes from the abbey if you walk. London was in the middle of a heat wave and we walked everyday to see the sights. We didn't try their breakfast but there are small cafes near by with plenty of options. The room itself was great for the view and the amount of space and layout. However the floors were so dusty/ dirty and could have used a good vacuuming and mopping but that was the only issue we had. When we had trouble with the bathroom door the maintenance were quick to come up and fix the issue.

Family

10/10

Exceptional

03 Jun 2026

Stepfanie-Nicole

Absolutely lovely. Location is perfect as you have quiet yet you are so close to everything! And the amenities were great! Best steam room i’ve been in for a while!

Partner

10/10

Exceptional

03 Jun 2026

Cassidy

Great location and great staff

Partner

10/10

Exceptional

03 Jun 2026

Donna

I stayed at Park Plaza London Riverbank and had a very enjoyable experience overall. The location is excellent, right by the Thames, with easy access to central London and several key attractions. It’s also convenient for public transport, which made getting around the city very simple.

The room was a bit small, but modern, clean, and comfortable. The bed was very comfortable, and the room had everything needed for a pleasant stay. The bathroom was also well-maintained and felt quite upscale.

The staff were professional and helpful throughout my stay, making check-in and any requests smooth and hassle-free. The hotel atmosphere felt calm and well-organized despite being quite busy.

Breakfast had a good variety of options, and the dining area was well managed. Overall, the hotel offers a solid balance of comfort, location, and service. I would happily stay here again when visiting London and would recommend it to both leisure and business travelers.

Friends

10/10

Exceptional

03 Jun 2026

Francois

Excellent hotel, j’ai bien apprécié le service! C’est très bien situé et la vue est magnifique. Je recommande fortement pour une visite à Londres.

Partner

8/10

Excellent

03 Jun 2026

Sunayana

The bathroom toiletries could be stocked better.

Family_with_children

10/10

Exceptional

02 Jun 2026

Mandy

Absolutely perfect experience, the hotel staff were truly amazing. The service and the room were amazing.
We booked Chino Latino, the food and service were amazing.
Would definitely go again.

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Heidi

Staff very helpful and nice, room large and clean, great view and comfy beds.

Family_with_children

10/10

Exceptional

02 Jun 2026

Xavier

This is a great place to stay in general but especially if u need help from the us embassy and are delayed for a weekend or issue

Self

8/10

Excellent

01 Jun 2026

Mike

Friendly and helpful front desk and house staff

Partner

10/10

Exceptional

01 Jun 2026

Jonathan

Really like this hotel it’s location is great and always enjoy our stay

Self

10/10

Exceptional

01 Jun 2026

Sterling

Amazing experience very friendly staff we plan on coming back!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Chris

Nice sized room. Early check in not available. Bag not taken to the room as promised when room was available. Some flickering lights in the room and bathroom a little grubby but not really bad

10/10

Exceptional

01 Jun 2026

Brandon

Wonderful rooms. Staff were always friendly and helpful.

Family_with_children

6/10

Pleasant

01 Jun 2026

Marina

Room was spacious, old furniture.

Family_with_children

8/10

Excellent

31 May 2026

Owain

Very friendly and attentive staff.
Comfortable bed and seating in room. Great location for exploring Westminster. Bus stops are right outside. Tube stations 10mins and 15mins away.
Smell of drains from shower in room and tiles and shower head showing signs of their age and quite grubby.
We would stay here again.

Partner

8/10

Excellent

31 May 2026

Hartejvir

Location was good.

Partner

10/10

Exceptional

31 May 2026

Rik

Fantastic hotel - travelled down to see clients and go to the cricket at the oval. Rooms were clean and very comfy. Hotel had a great vibe

Business

10/10

Exceptional

30 May 2026

Mae Ann

Convenient as short walk to London BigBen and love the area as quiet and not too crowded part.
The property generally is classy and clean however our room is not as clean especially the bathroom, there are missed areas uncleared under the toilet bowl etc.
I do appreciate the effort they did when I told them it’s my daughter’s birthday so we had a cake waiting in the room which was nice .

Family_with_children