Name: hub by Premier Inn LON Westminster, St James’ Park
Address: 15 Dacre Street Westminster, London, SW1H 0DJ, GB

8/10

Excellent

26 Jul 2026

Gene

Great location in westminster, just steps away from tube station. Decent amenities nearby (several pubs, convenience stores etc). Rooms are tight and don’t have in room safe or refrigerator. We didn't spend a-lot of time time there other than to sleep. I’d stay there again if price was right.

6/10

Pleasant

21 Jul 2026

stephanie

Our room was on the level below the main level and had no natural light, AC didn’t work properly, and one bath towel was left for 2 occupants. Bed was comfortable and location was excellent.

Family

10/10

Exceptional

20 Jul 2026

Helen

Great value in the heart of London. So convenient for transport, walking tours, restaurants and shops. Perfect breakfast available early enough for everyone. The rooms are small, but have everything you might need (except conditioner!) and are well set up for every convenience. I would not hesitate to stay here again.

Self

8/10

Excellent

18 Jul 2026

Terry

Good property in convenient location but our taxi couldn't find it and dropped us at the wrong Hub property. This one is actually stuck in an alley (their words). Room was modern and functional but really small, so basically just what is advertised. Staff is helpful, amenities are sparse. Overall it suited our needs for two nights as we were out of the city for the entire time we were there and it was close to the Victoria train and coach station. If you are looking for a clean, modern no frills place to stay in a very convenient location, this is for you. Just be careful if you are taking a taxi or Uber to get there.

Partner

10/10

Exceptional

18 Jul 2026

Jose

We really enjoyed our stay and the staff was people friendly and very professional.. The room was clean and presentable made us feel very comfortable. The location of the property was very accessible to local places at walking distance and centralized made easy access to everything. I would definitely recommend this place to anyone traveling to this area!

Partner

2/10

Poor

16 Jul 2026

Emily

The rooms are very small. We upgraded and ended up with a very small windowless room. We booked for two people and were only given one towel. You have to ask them to clean the room if you want it cleaned

10/10

Exceptional

13 Jul 2026

gabby

The free coffee and tea was a nice touch, rooms were very clean and modern
The staff was friendly and helpful

Friends

10/10

Exceptional

13 Jul 2026

Sherry

The staff were amazing! And the location of the hotel was perfect. We could walk to a lot of the main attractions or walk to the Underground station right across the street! I Highly recommend this hotel.

Family

8/10

Excellent

07 Jul 2026

JAMAL

I only have one concern and that there would be more options for breakfast

Friends

10/10

Exceptional

05 Jul 2026

JASON

It was perfect

Family_with_children

8/10

Excellent

05 Jul 2026

Norman

Location was amazing, a few steps from the tube.

You could hear the plumbing from the rooms above, but I wasn’t overly loud.

Overall a good hotel with a great location.

Partner

10/10

Exceptional

04 Jul 2026

Carrie

Lovely centrally located hotel. Wonderful breakfast.

Partner

8/10

Excellent

04 Jul 2026

Mary Lynne Marie

The Hub hotels are all over the world, and are all exactly as advertised. No frills, but perfectly appointed rooms. All was well.

Self

10/10

Exceptional

04 Jul 2026

Ethan

Easy to get around and close to a lot of sites.

Friends

10/10

Exceptional

30 Jun 2026

Patrizia

Breakfast was simple and fresh every morning. Staff was terrific

Family

8/10

Excellent

30 Jun 2026

Jessica

My stay at Hub Hotel was a little disappointing in a few important ways. The USB charger in the room did not work, which was inconvenient right away. The space around the beds was also too small, making the room feel cramped and difficult to move around in.

There was no closet, only two compartments under the bed for luggage, which was not very practical. Overall, the room felt limited in storage and comfort, and I expected a better setup for the price.

The first staff member was asking three times if i had reservation there, I told him yes the furst time. Didnt help with the baggages and at the end when he realizes that I had reserved the room for multiple nights he's attitude changed. The other two receptionists the following days were great.

Family

8/10

Excellent

27 Jun 2026

Ellen

We enjoyed our stay at this property. It was very clean and the staff was very helpful! Great location, decent buffet breakfast. Only complaint was a small room, but they all are in London!

Family

8/10

Excellent

25 Jun 2026

Norma

The staff was very helpful and knowledgeable about technology and their city. Very friendly and welcoming. The Hub’s location is perfect - right nest to St. James Underground. Walking distance to St. James Park and Churchill’s War Rooms and Buckingham Palace.

Friends

10/10

Exceptional

24 Jun 2026

Jaynelle

Would stay there again!

10/10

Exceptional

23 Jun 2026

Joanne

Perfect location for most sought after London sites. All easy walking distance. Great staff. Comfy bed.

Partner

4/10

Poor

23 Jun 2026

Erin

Staff were extremely unhelpful. We stayed here for 4 nights and during our entire stay our keycards did not work. A couple times a day we had to go to reception so they could re activate our keycards. They said their system was “down” and they called maintenance who never came. It is unacceptable to have key cards that do not work. When I approached the staff about this issue they refused to issue a partial refund and said it wasn’t their fault. The staff also did not provide any extra towels or blankets. Overall, the experience was disappointing.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Anne

The location is perfect for tourism or business travelers needing to be near Westminster. The tube station is so close by. The rooms are clean and comfortable. There was a tiny glitch with their entry system during my stay that affected a few travelers (me included) but the staff were quick to address it. I did have the continental breakfast there daily but did not prepay, and I think it worked out just fine that way. The staff there were ALL, without exception, available when needed, helpful, polite/kind, and efficient. I had never stayed at a Premier Inn before, but would definitely again based on this experience.

10/10

Exceptional

21 Jun 2026

Sophia

Hello! My friend and I traveled to London and we were literally only 10 minute walk to Big Ben and the London eye. The staff were amazing even getting was checked in earlier which was so nice!! The breakfast was very yummy and the staff helped with any questions. It also was only a few minutes away from the tube which was very easy to navigate. Book it! You won’t regret it!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Gayton

Excellent location within walking distance of almost ever attraction.

Partner

10/10

Exceptional

15 Jun 2026

Gustavo

Todo perfecto

Friends

10/10

Exceptional

15 Jun 2026

Jeffrey

Lorenzo was awesome. I would stay at this hotel again. It was convenient to all the London sights and the room was perfect. Very comfortable. I can't say enough good about this place. I highly recommend it to anyone coming to London.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Nathan

Excellent location close to all major London attractions and neighborhoods by foot or short underground ride. Staff was excellent and rooms were clean. I will stay here again next time in London.

Partner

10/10

Exceptional

11 Jun 2026

John Ernest

Comfortable Bedding. Hi tech controls on touch screen in the head board. Great location. Not too expensive. Good breakfast for the money. Helpful staff. I like this hotel.

Self

10/10

Exceptional

10 Jun 2026

Cristian

It was especially helpful that the front desk is open 24 hours and that they have 24-hour free hot drinks and water. Really good.

Partner

10/10

Exceptional

09 Jun 2026

Rebecca C

Our room was comfortable and had everything we needed for our stay. The bed was super comfortable, since we had a room without a window, we did find ourselves sleeping in. But that’s not their fault. The staff was friendly, we were able to check in a little earlier which was super helpful since we landed at 930, they were able to get us in around 12. We didn’t have the breakfast but we did enjoy the coffee and tea. The access to the hotel was by card only, so that was an added safety measure that I always appreciate. Overall, it was a perfect stay for us.

Partner

6/10

Pleasant

05 Jun 2026

Doris

I was at this hotel the last few days of May 2026. Excellent staff. My only complaint is the room was extremely hot at night. We weren't there during the day. We kept the blinds closed but once you leave the room the a/c automatically turns off. At 10pm you return to a hot room that doesn't cool until about 6am. We barely slept and were miserable. The hotel is clean and absolutely lovely.

Family

8/10

Excellent

05 Jun 2026

Dianne

Room was clean and staff was most helpful.

Self

8/10

Excellent

04 Jun 2026

Larry

The room was clean but small.

Family

10/10

Exceptional

02 Jun 2026

Michael

Stayed here with my girlfriend for a night. Can’t beat the location and the room was very clean and well kept. Room is small, but we enjoyed our stay

Partner

6/10

Pleasant

02 Jun 2026

Stacy

This is a very basic property with minimal amenities. I am fine with not getting the rooms or cleaned or new towels every day. If you want toiletries, you need to bring your own. In the shower, there is one bottle of wash/shampoo combined. It was very very poor quality. No conditioner. The shower is completely open and the drain isn't indented much so it floods the bathroom. We had two rooms. One was fine, but in the other air conditioner would only stay on a few minutes at a time. It was a heat wave, so the room got very hot at night. Also, do not expect hot water in the shower - it's barely warm. Great location, though.

Family

6/10

Pleasant

01 Jun 2026

Chris

My biggest issue was with reservations. We were traveling as a family and my mother booked the wrong night. She tried to have the reservation switch to the right night. They refused. She had to pay double for the right night and pay for night she didn't use. I felt they wanted to double dip on the night she booked wrong.

Family

6/10

Pleasant

29 May 2026

Yongseok

The room is quite small, but the price is fair for what you get. The carpet was not very clean, and there are no windows, so keep that in mind when booking.

Partner

10/10

Exceptional

27 May 2026

Daryl

Great location

Couldn’t understand why there was not a safe in the room

Partner

10/10

Exceptional

26 May 2026

Rachel Anne

Super convenient and clean location. Stayed for 5 days with my dad and the room was spacious enough for both of us to be comfortable. The staff were super friendly and we were able to get extra towels and garbage bags throughout our stay. Will definitely be back when we visit again!

Family

10/10

Exceptional

20 May 2026

Claudette

This hotel was a great location. Close to all restaurants, shopping and close to buckingham palace , London eye , Big Ben and the subway. Exceptional location.

Family

8/10

Excellent

18 May 2026

Gayton

Wonderful hotel in a great location.

Partner

10/10

Exceptional

14 May 2026

Elisa

Location location location! We didn't have a window in our room, but the space was great and the location was amazing for the price. Definitely will book again.

Partner

10/10

Exceptional

14 May 2026

Marianne

The staff was excellent, from check in to check out. We arrived at the hotel a little early, and we were still able to get into our room. I appreciate how they arranged for our cab to the airport. We asked about it the day we checked in, and they set it up right away so that we didn’t have to worry about it, and confirmed it for us the evening before. Every staff member we encountered was friendly and helpful, especially the gentleman who checked us in. The location is excellent, so close to pubs, restaurants, train stations, and attractions like Big Ben, Westminster Abbey, and the London Eye.

Partner

10/10

Exceptional

12 May 2026

Norman

great location

Partner

8/10

Excellent

08 May 2026

Earl

The room and breakfast area were quite small.

8/10

Excellent

06 May 2026

Eric

Breakfast was fine but a little light on options. No protein to speak of - and the fresh fruit (berries) ran out each day. AC was a little hard to understand, but the room without fresh air option was a little challenging but understandable.

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Diana Elaine

Overall, the room was great for the price. Right next to the train station and at the marathon finish area. I do wish the shower had a door as the water went all over the floor even when careful, so I had to put a towel down. The bed was comfortable and the staff provided extra pillows which helped. It was very quiet at night, no noise while sleeping. I liked the black out shade on the one window. For a basic room it had everything I needed. The staff was very friendly and helpful. I would stay again.

Partner

8/10

Excellent

29 Apr 2026

Catherine

I was given an accessibility room which I did not require. There was no hot water in my shower. I was able to switch rooms but given a queen bed when I booked a king. The water was hotter but still not at the level I would have liked. It was inconsistent throughout my stay. Cleaning staff changed the bedding but did not remove the garbage. So strange.

But the hotel is at a very convenient location. It’s quiet and the rooms are clean. The front reception staff are very friendly and extremely helpful. I would still recommend this hotel.

Self

10/10

Exceptional

29 Apr 2026

Catherine

The breakfast choices were adequate, rooms comfortable and location was perfect. The only suggestion is to have more toilet paper in the room

Self

8/10

Excellent

27 Apr 2026

Sze Man Fiony

Generous staff and they offered free drinks snacks and banana on the London Marathon day

Self

10/10

Exceptional

27 Apr 2026

Rudy

Will definitely stay there again. Great location, staff very friendly.

Partner

10/10

Exceptional

24 Apr 2026

Brian Sean Beyer

Great

10/10

Exceptional

24 Apr 2026

Jennifer

Great staff. Central location. Small breakfast area.

Partner

10/10

Exceptional

22 Apr 2026

deborah

East check-in, functional room, excellent value

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Juan

Amazing and professional staff! I will be back

Family_with_children

10/10

Exceptional

20 Apr 2026

David

Highly recommended hotel. Excellent location for London sightseeing. Staff very helpful and flexible made our stay above average.

Partner

10/10

Exceptional

20 Apr 2026

Juan

Lovely stay perfectly located for walking around. 2 minute walk to St. James station.

Partner

10/10

Exceptional

15 Apr 2026

Maria Noel

Everyone was really nice. The place was tidy and comfortable. I would visit again.

Family

10/10

Exceptional

14 Apr 2026

Angelica

Good staff and everything was clean

Partner

8/10

Excellent

12 Apr 2026

Caroline

Internet was fine, but we didn’t stream or play games. Staff was very helpful. The proximity to tourist areas was great. The only improvement would be to change up the breakfast menu. It was quite repetitive.

Partner

10/10

Exceptional

12 Apr 2026

Gianhna

Location is perfect!

10/10

Exceptional

12 Apr 2026

Wanda

Location, location, location! Breakfast is continental and you get tea/coffee all day.

I say give it a try.

10/10

Exceptional

05 Apr 2026

Bashir

Accommodating my early check-in request was great; thank you.

10/10

Exceptional

04 Apr 2026

OSCAR

Very nice place and good location. Staff were a nice people. Close to souvenir store, Starbucks, restaurants, pubs. I recommend 100%.

8/10

Excellent

03 Apr 2026

Laura

Breakfast was good, excellent location , close to Victoria train station and the London eye.

Partner

10/10

Exceptional

02 Apr 2026

Narelle

Compact but functional rooms , comfy bed, strong shower, close to walk everywhere, tube and food close by. Helpful staff

Partner

8/10

Excellent

31 Mar 2026

Viktor

The breakfast menu was very limited

Self

10/10

Exceptional

29 Mar 2026

Maria Noel

I was surprised, the place is nice and clean, and the stuff is really nice

Friends

10/10

Exceptional

24 Mar 2026

Jacinto

We needed heat more than air conditioning. the Max temp was 24 which defaulted to 21. It was too cold for us. My wife wanted 26 but there was no option. Service in the rooms was perfect. Location was the best. The staff were all friendly and accomodating. We would reccommend then to friends and fellow travellers. The front of the hotel needs a little attention to cleanliness. It looks a little dated. Stairs entrance needs attention too.

Partner

10/10

Exceptional

21 Mar 2026

Raymond

Perfect place

10/10

Exceptional

19 Mar 2026

Abigail

The room was clean and in a fantastic location. The breakfast was yummy and plentiful for a hotel breakfast. Safe area and each proximity to public transit!

Friends_and_family Family

8/10

Excellent

13 Mar 2026

TI

would like to see more hanging hooks in the bathroom. bottom of shower door could use some cleaning. Breakfast is basic but good. convenient location

Partner

10/10

Exceptional

13 Feb 2026

Vicki

I was able to check in a little early, room was clean and quiet, good location. I was able to walk to everything I wanted to do. Free coffee in the morning was a huge plus!

Leisure Self

10/10

Exceptional

10 Jan 2026

Andy

Great

Leisure Partner

2/10

Poor

04 Jan 2026

Sharise

Although it was in a great location and close to the underground, I had many issues with this stay that I cannot give it more than 1 star. To start off, I stayed for 7 days. I try to conserve how many times I ask for my room to be cleaned. You have to go to the front desk to ask for a room clean. I asked three times and no one ever cleaned my room. I asked at least for more towels and was told there was a shortage, so I had to reuse my towels for 3 days straight! In the 7 days and 4 times I requested a room clean, it was only done ONCE after a manager got involved.

Also, if your room is too hot or too cold, you also have to go to the front desk to request this temperature change. Some times, the desk attendant was not even present in the mornings when I would leave. It is cheaper, but I cannot justify the price for the location when there are a ton of other hotels for decent prices in this area. I will never stay here again.

Leisure Self

10/10

Exceptional

04 Jan 2026

Christine

The breakfast is offering gluten free options. The staff are friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

01 Jan 2026

Keya

The staff was extremely helpful (especially Lorenzo) and the location was perfect!

10/10

Exceptional

31 Dec 2025

Kevin

Clean room, location, and friendly staff.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Luce

Vers well located

Partner

10/10

Exceptional

23 Dec 2025

Mary

Everything. The staff were great, the breakfast was continental but good, comfy beds, instant hot water in the shower, clean room and great location.

Leisure Self

10/10

Exceptional

21 Dec 2025

Leanne Jane

Great staff, they provide a heater and AC that you can turn on manually.

8/10

Excellent

20 Dec 2025

Laura

Breakfast was your basic continental breakfast.

Leisure Family

10/10

Exceptional

07 Dec 2025

VENKATA SATYANARAYANA RAO

Central London, walking distance to many tourist attractions

Leisure Self

6/10

Pleasant

01 Dec 2025

Christine

Room very humid, bed confortable. Staff very nice but overwhelmed most of times.
Carpet in rooms should be removed, very dirty.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Victoria

The staff was fabulous!!

Leisure Family

8/10

Excellent

14 Nov 2025

chantal

Staff was very friendly and accommodating.
Julia had a great smile.
Breakfast was simple but good.
Small rooms but clean.
Perfect location as you can walk to many attractions.
The reason for not given 5 stars was that the road in front of hotel was closed under construction.
Our taxi driver could not get to front door.
Had we known about that we would have booked the other Hub.

Partner

10/10

Exceptional

07 Nov 2025

Jose Armando

Excellent location.

Leisure Family

2/10

Poor

31 Oct 2025

Susan

We expected a small room but this was more like a closet. We had requested an early check in and a window, this was not ready upon arrival. My husband had to crawl out of bed , only way to get out was the bottom of the bed. He then had to be careful not to hit his head on the TV. When you took a shower, the entire bathroom got soaked. The staff was nice, but I would never recommend this hotel.

Partner

6/10

Pleasant

29 Oct 2025

Marty

If you are a minimalist and travel light and travel alone, this place is for you. If you checked a bag and plan on staying here for longer than a week and you are traveling with someone, look elsewhere. The rooms are very, very small. The bed takes up most of the floor space. There are NO shelves to place any personal items (including the bathroom). And the “closet” is only big enough to hang 4 shirts / jackets. The staff is very young (20-ish) and very inexperienced. It took 3 requests to have our room serviced. Location wise, it is walking distance from St James Station and convenient to get where you want to go around town. But there are better options. Stay here if you like cozy places with nowhere to hang your clothes.

10/10

Exceptional

26 Oct 2025

Elmer

It was clean they had great air conditioning , it’s on a great location

8/10

Excellent

23 Oct 2025

David

Carpet was dirty. Touch screen switches and HVAC. The screen would light up randomly at night for a second and wake me up. No place to put your clothes. 3 hangers and a foot wide single shelf.

Partner

8/10

Excellent

22 Oct 2025

Jessica

Great location

Leisure Friends

10/10

Exceptional

21 Oct 2025

Bridget Madeleine

Everything you need and great location! Breakfast was convenient and pretty good.

Leisure Family

10/10

Exceptional

17 Oct 2025

Roland

Great place for short stays. Convenient, near to most historical locations. Very clean and comfortable room. Staff very helpful pleasant. Coffee, tea, water available 24 hours free. Breakfast all you can eat for £6.oo.

Leisure Family

8/10

Excellent

15 Oct 2025

Enrique

The room is too small, no closet, no area to put the luggage, but the attention was great, Julia is amazing

Partner

8/10

Excellent

13 Oct 2025

Louise

Very helpful young man at the front desk named Justin.
The bathroom needs a place to hang your towels to dry as they want you to re-use them.
The room has no window which makes the room seem smaller .
Overall a nice place to stay short term.

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

Becky

Walkable, close to landmarks. Easy access to transportation options. Walking distance to restaurants but not a lot of options close by.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Carlos

Room was great for central location to some must see areas. Got back late night and area was quiet and safe. Walking distance to underground and bus stops. Would stay again.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Jennifer

The staff was very friendly and accommodating. The lady that took care of the breakfast food was always cheerful and helpful. The lady who checked us in found a room with a window when I mentioned that I was claustrophobic. I asked for ice on the evenings, to ice my sore foot, and the young man at the desk was very understanding and helpful. Overall, a wonderful stay. The location was perfect. Thank you.

Leisure Friends

10/10

Exceptional

07 Oct 2025

Roberto

Excellent location.