Name: Raffles London at The OWO
Address: 57 Whitehall, London, SW1A 2BX, GB

Raffles London at The OWO

London · United Kingdom

50 reviews shown

10/10

Exceptional

14 Jul 2026

FEDERICO

Great hotel, location, new, great service, amazing friendly staff, great food. And very good quality
The building is a landmark, if you re around and want to treat yourself don’t doubt

Partner

10/10

Exceptional

21 Jun 2026

Line

Everything is perfect.

10/10

Exceptional

17 Feb 2026

SAIKO

Best location, beautiful and historical building, clean room, of course! Best part is historical tour by staff. Also they let me know about my lost item before I realized. Thank you so much!

Partner

10/10

Exceptional

24 Jan 2026

Nigel

Very nice hotel. Spy bar was a bit pricey. Room was clean and staff were very helpful. Champaign at check in was a nice touch

10/10

Exceptional

08 Jan 2026

Gerald

Our stay at Raffles London at the OWO was truly the experience of a lifetime! From the moment we entered the property, we were treated like royalty. Every member of the staff goes above and beyond expectations! We stayed over New Year’s Eve and the location was perfect. Our room was luxurious and we felt very pampered. The spa area is exquisite and the staff there are so friendly and pampering! This hotel is truly a gem and one of the very best hotel experiences we have had. We hope to return in the future!

10/10

Exceptional

11 Dec 2025

Cindi

Everything is ALWAYS amazing and wonderful everytime we stay here. The staff is warm and courteous. They know their guests by name and call them by it EVERYTIME they encounter them without prompts or computers. The rooms are beautiful and spacious with every amenity imaginable. This is our favorite hotel in the world.

10/10

Exceptional

30 Nov 2025

Kevin

Beautiful old building lovingly restored. Perfect room, very quiet. Amazing spa and pool.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Ryan

Had a great stay

10/10

Exceptional

28 Nov 2025

Alexander

Everything worked as expected. Extra friendly staff, beautiful hotel.

Business_and_leisure Family

8/10

Excellent

23 Nov 2025

Klaus

Overall the room did not meet our expectations. The room lacked a wauw effect.
The amenities (slippers, toothbrush, comb etc.) did not match the general standard nor the pricepoint of the room. The bathrobes seemed in bad condition and washed too hard.
Upon checkout we were presented with a discretionary service charge (in other words a tip for the staff). We have never experienced this before and to be honest it puts the guest in an akward and uncomfortable position.
The pool area was exceptional, however the staff forgot to bring our coffee order. Although we ordered two similar coffees, one coffee was cold and mild and the other hot and strong. The amount of coffee in the cups was also not the same.
We had dinner in The Drawing room, which is beautiful and cosy. The live music gave the atmosphere a boost too. Although the staff were very nice and friendly the service seemed a bit unorganized. We had the prawn cocktails as starters. The prawns were too chewy and the dish needed more salad to balance out the amount of dressing and prawns. The ass.manager Matthew was indeed friendly and very serviceminded. The venison dish was great as were the sides.
Overall the staff is veey good!

Business

10/10

Exceptional

10 Nov 2025

Dawn

Exceptional hotel with a great history. The difference between this hotel and other 5* hotels is the staff. They were all pleasant and helpful and really made you feel comfortable in your surroundings. The staff really are what makes this a great hotel.

Leisure Family

10/10

Exceptional

02 Nov 2025

Dawn

Amazing facility; steeped in history. Staff providing excellent service. Best 5* hotel in London.

Business Partner

10/10

Exceptional

23 Oct 2025

Cole

We love the hotel. The staff were incredible. Our room was lovely, large and clean. Everything about the hotel is exceptional. The Pool and gym are second to none in the world.

Partner

10/10

Exceptional

01 Oct 2025

Amanda

Amazing hotel!

Leisure Partner

10/10

Exceptional

28 Sep 2025

William

Just the Best Ever hotel you’ll stay in.

Everything about Raffles London is first class.
We like luxury and without doubt this hotel beats every other hotel we’ve been too.
Likewise Guerlain spa and treatments sensational.
Our new go to stay when we travel to London.

Partner

10/10

Exceptional

22 Aug 2025

Eddie

I wonder if even heaven has better accommodations than the OWO. Fantastic property!

Business Self

10/10

Exceptional

11 Aug 2025

Patrick

Incredible staff, beautiful, historic building. Perfect location.

Leisure Family

10/10

Exceptional

27 Jul 2025

RODRIGO

Great hotel

Leisure Family

10/10

Exceptional

26 Jul 2025

Christopher

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Zeenat

Lovely hotel

10/10

Exceptional

29 Jun 2025

Steven

This is one of the nicest properties that you can possibly visit in the world. we love our stay we love the staff.

Leisure Family

8/10

Excellent

19 Jun 2025

Jonathan

Great history, and attentive staff - a real luxury stay. Pool and spa were fabulous. However, there was no mirror in the bedroom (for hairdryer) and unfortunately the milk in the fridge was off on the second day (not-checked) - minor issues that slightly spoiled the stay, but when paying a premium price, don't expect flaws!

Partner

10/10

Exceptional

17 May 2025

ken

Fantastic hotel and the staff could not be more helpful and attentive. The spa treatments and pool facilities are of the highest quality. I would thoroughly recommend this hotel.

Leisure Self

10/10

Exceptional

13 May 2025

Jesus D

If perfection in the world of hospitality was possible to achieve, The Raffles OWO, has done it. This property is the exact definition of luxury at every point, a flawless master class in hospitality under any circumstances.

I could tell you in this review about the stunning architectural Jewel that houses this luxury hotel. Im sure any future guest would love to read about the magnificent spa, possibly one of the best in Europe, if not the world. You might be inclined to learn that the property has not one or two fine dining restaurants but several, including more relaxed dining options and even a secret bar, right out of a James Bond movie (literally)

I could go on about the well over 1 billion pounds invested into this mega property to bring it to life in all of its glory and the 8 years of labor it took.

But the truth is, that anyone reading this, would easily find all of this information in the hundreds of magazine articles written about this one of a kind hotel, the long history of the building and everything that goes with it.

What you will not find in all of those articles, is the reason why all of this is possible, its team.
A group of exceptionally dedicated individuals like no other, flawless perfection in every member of The Raffles OWO Team.

Leisure

10/10

Exceptional

10 May 2025

Joanne

What a hotel! Beautiful building, warm and welcoming staff, great service and the most comfortable bed I have ever slept in.
The spa was the highlight, spectacular!
Will definitely be returning very soon.
We usually stay at The Corinthia or Claridges…Raffles may just have the edge

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

Rachel

Faultless stay as always, would now not stay anywhere else when in the city.

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Sarah

Everything was as expected in this premium hotel…absolutely perfect!

Leisure Family

10/10

Exceptional

26 Jan 2025

Bożena

Absolutely beautiful historic building renovated into a luxury hotel.

10/10

Exceptional

05 Jan 2025

Geraldine

Absolutely amazing hotel.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Croine

Fantastic

Partner

10/10

Exceptional

17 Nov 2024

lyndsay

Was amazing. Will definitely return

Business_and_leisure Family

10/10

Exceptional

13 Oct 2024

Verified traveler

Raffles OWO is filled with history! Breakfast service needs to be friendlier… grumpy waitstaff. Indian dishes in the Drawing Room restaurant needs improvement given all the great Indian food in London.

Business Partner

10/10

Exceptional

01 Sep 2024

William

One of the most extraordinary buildings in London, which played a major role in British history in the 20th Century, and sits in the very Center of British power . The owners have spared no expense in renovating and modernizing this magnificent structurewhile keeping all of the history... Turning it into a hotel unlike any other in the world. And to do it full duty, Raffles has put together a staff that is extraordinarily knowledgeable, enthusiastic, and helpful. It was not only a great place to spend a couple of nights, it was just an extraordinary experience... Almost like being given a private suite in an extraordinary Museum with very helpful staff to answer your every question and meet your every need. It is definitely a six-star hotel

Business_and_leisure Self

10/10

Exceptional

27 Aug 2024

jennie

Perfect from beginning to end

Perfect from beginning to end. We cant wait to go back. Although an expensive treat we thought ,overall, given the quality of every single aspect of this beautiful hotel, it represented good value for money. Food, room and service superb.

Partner

10/10

Exceptional

21 Aug 2024

Craig

Incredible hotel and likely the best I’ve stayed in. The decor and finishes are outstanding, the staff are very attentive and polite and nothing was too much trouble. Would highly recommend.

Leisure Partner

10/10

Exceptional

01 Aug 2024

Verified traveler

Amazing place to stay, concierge staff are very friendly and make you feel at home. Picture don’t do justice the actual room is much nicer and I like all the details in the room. Location is amazing and very walkable, used the swimming pool as well which is not busy at all, it was a great experience staying there and had great memories. Very happy and definitely highly recommend.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Mark

First time staying at the OWO and I have to say it did not disappoint

Business

10/10

Exceptional

23 Jun 2024

Sarah

Unbelievably gorgeous property.

10/10

Exceptional

09 Jun 2024

Simon

Luxury stay

Service unparalleled with grandeur and class. If you want luxury then the OWO is the place.

Partner

10/10

Exceptional

08 Jun 2024

Luisa

Beautiful hotel. Exceptionally friendly and efficient staff. Would stay again. Highly recommended.

Leisure Partner

10/10

Exceptional

18 May 2024

Devendra

Outstanding classy new property in a classic landmark building, great service and location.

Leisure Family

10/10

Exceptional

15 Apr 2024

angeline

A truly 5 star experience from check in to check out. Customer service was spot on from start to finish. You are never left wondering where to go in the building, what to eat etc. As there are so many friendly customer service people to help you throughout your stay there. Friendly smiles as you walk by etc. Everything ie. The room, amenities, gym, pool and spa and general hotel interior are of very high quality and they didn't spare anything when they built the Raffles hotel. I would rate the stay and service even better than the Savoy hotel.

Leisure Family

10/10

Exceptional

01 Mar 2024

Mark

The property and management were exceptional..
One things that would be nice is if the rooms had a sound system of some sort that could be connected to blue tooth.

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2024

Perrie

Amazing from start to finish!

10/10

Exceptional

26 Jan 2024

Ying Yuan

Marvellous! A gorgeous hotel with kind and helpful staff. Room is always clean and organized. Everything is organic at the breakfast, must try the green juice and coconut yogurt.

Leisure Partner

10/10

Exceptional

23 Nov 2023

Derek

Absolutely beautiful hotel. The staff were friendly and attentive. Definitely a hotel to visit when you’re in London

10/10

Exceptional

26 Jul 2026

Chinwon

시설은 완벽하게 훌륭했고, 서비스는 고객을 배려하는 점이 좋았음. 아침 식사가 너무 맛있고, 수영장과 사우나, Gym은 최고 중의 최고다.

10/10