Strand Palace

United Kingdom , London
LONDON, Strand, 372
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100 reviews shown

10/10

Exceptional

12 May 2026

Melissa

Everyone is special at the Strand. Staff takes pride in their work! Although the rooms are small, it is still good value for the area. It’s in a fantastic area to walk the themes and visit Big Ben along with shopping on Oxford!

Self

10/10

Exceptional

12 May 2026

Emma

Love this hotel and the location. Rooms could definitely do with having a mini fridge in them.

Friends

10/10

Exceptional

12 May 2026

Sarah

All I can say is that the staffs were really lovely and they made me feel welcome at the hotel. The food was really delicious that I would recommends Pan Roasted Sea Bass Fillet and Classic Fish and Chips as they were my favourite dinners.

Self

10/10

Exceptional

11 May 2026

Christopher

Great location.

10/10

Exceptional

11 May 2026

Anthony

Comfortable room. Sofa. Complimentary minibar. Quiet.

Partner

6/10

Pleasant

10 May 2026

Nancy

room trash was not emptied upon arrival; shower drain VERY slow, TV didn’t work; light bulb fluckering

10/10

Exceptional

10 May 2026

Jeremy

Room was very clean! Staff were helpful as well,the hotel is situated in a great location on the strand next to Covent Garden with lots of bars and restaurants nearby.Highly recommended.

Self

8/10

Excellent

10 May 2026

Joanne

Nice hotel service great

Family_with_children

10/10

Exceptional

09 May 2026

Alison

Excellent

Partner

10/10

Exceptional

09 May 2026

Carolyn

Great location, very good adjacent restaurants, room amenities perfect- proper coffee, bottled water, biscuits and chocolate! Comfortable bed and pillows. Would recommend

Partner

10/10

Exceptional

08 May 2026

Patricia

Fabulous hotel. Would highly recommend.

Friends

10/10

Exceptional

08 May 2026

Sam

Clean room, welcoming staff

Self

10/10

Exceptional

08 May 2026

Aida

Very nice and clean hotel.The location is perfect and the beds are really comfy.Had a great night sleep.The staff are friendly and helpful. It was my second time staying in this hotel.

8/10

Excellent

08 May 2026

Anthony

Room a tad small, however very comfortable

Partner

10/10

Exceptional

07 May 2026

THOMAS

Breakfast was great. The rooms were exceptionally nice. The staff is extremely helpful and courteous. The location is fantastic for walking to shops, restaurants and tourist sites.

Partner

10/10

Exceptional

07 May 2026

Phillip

Great breakfast. Worth the money. Great location

Self

10/10

Exceptional

07 May 2026

Darren

Clean room, albeit a bit small. Good breakfast and great location

Family

8/10

Excellent

06 May 2026

GRACE

We loved the location of this hotel, it was walking distance to theaters and many top restaurants. The staff were always helpful and friendly. However, it needs some serious maintenance work. The shower never drained right, the second day we had to turn off the water three times in the middle of showering to let the water drain so it wouldn’t run onto the floor. After they tried to fix it we only had to turn it off once during each shower. We had water leaking from the ceiling in the bathroom on three mornings. The first time it happened it was clear from stains on the ceiling that it was a recurring problem. So not sure we would recommend this hotel for those reasons.

Partner

10/10

Exceptional

06 May 2026

Anthony

Great location

10/10

Exceptional

06 May 2026

Anna

Absolutely wonderful stay in London made even better by the staff of The Strand Palace.
From our very dapper doorman Anthony at arrival and early check in with Saloni to the kindness of Mohammed our porter at departure, the hotel did not disappoint. The rooms were clean and well stocked. The food and service at Haxell’s breakfast buffet and dinner were excellent. The hotel is convenient and central to London and made it easy to get around the city. I would highly recommend staying here and will definitely be back.

Business Friends

8/10

Excellent

06 May 2026

William

Thoroughly enjoyable stay! Thanks!

Friends

8/10

Excellent

05 May 2026

Peter

Good since refurb. Sneha on front desk was sweet!

10/10

Exceptional

05 May 2026

Hsin-Mei

The staffs are very friendly and helpful. The location is perfect to go to the tourisitcs spots! The room has whatever we need although. Given there are many rooms in hotel, it happens that we need to wait in queue for the breakfast and the environment is bit noisy. other than that , the overall experience is wonderful.

Business

8/10

Excellent

04 May 2026

David

Very enjoyable stay a the Strand Palace Hotel.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Ian

Foam pillows,rather have duckdown,breakfast not hot enough,having arrived 10 minutes after opening,no excuse for not having hot food,very welcoming staff.

Self

10/10

Exceptional

04 May 2026

Harriet

Clean room, friendly staff

Self

8/10

Excellent

04 May 2026

Helen

Excellent location for getting around central London
Friendly staff
Nice room, comfy bed, nice breakfast

Self

8/10

Excellent

04 May 2026

Marie-Alma

Overall a good hotel in a great location. The bathroom could use a little upgrade. But still no complaints about the hotel.service was amazing.

10/10

Exceptional

04 May 2026

Adrian

Very clean. Very busy - queues for breakfast. I had a little issue with the plumbing in my room, which I think housekeeping should be encouraged to report before customers need to report it. Reasonable value for money for this location.
Ideal place for going to a show.

Self

10/10

Exceptional

04 May 2026

Joan

Everything extremely good. No problems

Partner

10/10

Exceptional

03 May 2026

Erin

Room was clean and had everything we needed. Couldn’t beat the location, very walkable to many different attractions or to the underground station, for anything a little further out. Would definitely stay again.

Partner

10/10

Exceptional

03 May 2026

Shannon

Clean room. Great location

Friends

8/10

Excellent

03 May 2026

John

We enjoyed our stay room was smaller then I thought and outlook was the inner courtyard. Breakfast was excellent and the staff were very attentive.

Partner

10/10

Exceptional

03 May 2026

Emma

Amazing location for a visit to see Paddington at The Savoy Theatre 🐻

Friends_and_family Family

10/10

Exceptional

03 May 2026

Lisa

Excellent location to the Savoy theatre.
Excellent restaurant
Helpful friendly staff.

Family

10/10

Exceptional

02 May 2026

Helen

Ideally located for our plans, walking distance to key locations in Londons theatre district in Covent Garden.
Only slight issue was family room was not 2 double beds as advertised as anyone will know who has slept on a sofa bed, it’s not the same. Worked for one night. Would stay there again.

Friends

6/10

Pleasant

02 May 2026

Katherine

The breakfast was alright. The staff at the breakfast area were good.

10/10

Exceptional

02 May 2026

Lindsay

Wonderful experience at Strand Palace! We’re looking forward to our next stay here.

Family

8/10

Excellent

01 May 2026

Anibal Rafael

It was great, but not variety

10/10

Exceptional

30 Apr 2026

Pat

Spotlessly clean through out the hotel. Delicious breakfast. Reception staff, so very friendly and helpful. Concierge amazingly helpful. Stayed here often, many years ago and we are back and not going anywhere else.

Friends

10/10

Exceptional

30 Apr 2026

Luke

The Strand Palace could not be in a better location. You’re truly 10-15 min walk from most major attractions and if not just a 5 min walk to two tube stations to go anywhere else. Staff were amazingly friendly and helpful and the breakfast had anything you could’ve wanted. Rooms have thin walls so unfortunately you hear your neighbours but that’s just part of the charm of the old building. Would recommend

Partner

10/10

Exceptional

28 Apr 2026

Andrew

Ckean rooms, friendly staff

Self

10/10

Exceptional

27 Apr 2026

Claire

I travel by myself and I have to say I feel so safe and secure in this hotel - even though it’s large I never feel worried.

Self

10/10

Exceptional

27 Apr 2026

Mauricio

I think this is a great centric location. Great value for the $. Beds can be a bit small if you come from a different culture.

Self

10/10

Exceptional

27 Apr 2026

Martin

Great location, friendly and helpful staff. Yes the lifts are snug, indeed the rooms too, but in your the heart of London, so understandable and good value at the price point for the sq.footage - go across the road to the Savoy and do the math on the cost per sq.foot if you disagree!! lol

Self

8/10

Excellent

26 Apr 2026

Suzanne

Very stressful to turn up, having booked months in advance to tell me my booking on the hotels.com app had been lost (‘failed to integrate’ apparently)! Not the calm check-in experience I hoped for pre-marathon day. Once a room was found for me, after a prolonged delay, the actual stay was very pleasant & the location perfect.

Self

6/10

Pleasant

26 Apr 2026

Charlene Dawn

Very expensive; tiny rooms.

Pleasant staff but the experience was not remarkable.

10/10

Exceptional

25 Apr 2026

Trilby

Absolutely loved this hotel, especially as a solo traveler! It’s in an excellent location with great proximity to the underground, plays, museums and everything you could want in London.

Self

10/10

Exceptional

25 Apr 2026

Jonathan

Excellent overall but one of three elevators was out of service for our entire stay. Many of us just carried our luggage down several flights of stairs on checkout day because the wait for an open elevator was too long. Everything else was five stars.

Partner

10/10

Exceptional

25 Apr 2026

Lisa

Clean, good location, nice touches like water bottle and chocolate in the room.

Self

8/10

Excellent

25 Apr 2026

Gabrielle

Amazing location. Had a superior single which was small but roomy enough for a couple of nights. Very clean but did find bed a bit uncomfortable and pillows not good at all.
However nice bathroom and shower good.

Business

10/10

Exceptional

25 Apr 2026

Rachel

Amazing location in central London. Hotel was clean and staff extremely friendly and accommodating. I definitely will be back.

Friends

10/10

Exceptional

25 Apr 2026

Eliel

The staff personnel were great. The staff helped us obtain early accommodations before check-in time and with directions for buses avoiding the Underground strike. Hotel was wonderful, rooms dark for sleeping and the mattress very comfortable. Extremely recommend the hotel.

10/10

Exceptional

24 Apr 2026

Sze Man Fiony

Staff at the concierge & the baggage team are nice

Self

10/10

Exceptional

24 Apr 2026

Regina

great breakfast!!!

Self

10/10

Exceptional

24 Apr 2026

Rachael

This is a hotel in an excellent location for Central London. Staff are always really helpful.

Self

8/10

Excellent

24 Apr 2026

Xiao Yun

Excellent location with friendly and helpful staff. Minibar was complimentary which was a bonus. Only downside was the size of the room.

Family_with_children

8/10

Excellent

24 Apr 2026

Margaret

The hotel was in the ideal location had everything you needed on the doorstep. The staff were very helpful and welcoming and couldn’t do enough for you. The room was warm and comfortable though slightly dated compared to the foyer but was clean and had everything we needed. The breakfast was lovely lots of choice. Would definitely stay again

Friends_and_family Family

6/10

Pleasant

23 Apr 2026

David

We were very early to check-in and just wanted to leave our bags we were offered an early check-in if we accepted an upgrade at a price, we were under no time pressure so declined to upgrade but we were then immediately checked in and given our rooms, I didn't like that as it suggested the hotel were trying to get more money out of us, a little thing but left us feeling a little uncomfortable. Other than that although the room was very small it was OK, nothing special but OK.

Friends

10/10

Exceptional

23 Apr 2026

We booked the cheapest double but paid £30 to upgrade on check in. The hotel is huge and it was much more grand than I was expecting.
The room was still the smallest I think I’ve ever stayed in even though it was an upgrade. Small and functional with a nice en suite and good toiletries (large dispensers). The room didn’t have a view but the bed was comfortable and the Nespresso machine was nice.
We didn’t have breakfast and I’m glad because the queue was huge as we left around 9.30.
The cocktail bar was nice although the staff seemed to be lacking in customer service.
Overall a good stay and a hotel we will return to in the future.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

carla

We didnt stay for breakfast

10/10

Exceptional

21 Apr 2026

Stephen

Really enjoyable stay, no issues.

Partner

8/10

Excellent

21 Apr 2026

Jen

Slightly noisy hotel in lively location - nicely appointed

10/10

Exceptional

21 Apr 2026

Tina

Fantastic location with easy access to most attractions. The complimentary breakfast included with our reservation was very good with a lot of variety. The only negative is the coffee-it was very bland.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Karen

I was attending an event which finished late, and I didn't want to travel home alone. So I looked for somewhere close by to stay which didn't break the bank. The Strand Palace Hotel offers single-bed rooms that come with a luxury shower room stocked with Rituals products, large wardrobe, table & chair, a desk and huge TV. Plus free wifi, bottle of water and bar of chocolate... and all for £110. Everything was spotlessly clean. The hotel room was quiet & comfortable. The staff friendly and helpful. I'd definitely stay here again.

Self

10/10

Exceptional

19 Apr 2026

Yvonne

This is the second time I have stayed at The Strand Palace Hotel. I am a lone traveller and all the staff are friendly and welcoming.
The room is very clean and the facilities in the room have been well thought out. The choices at breakfast are excellent. I will definitely be staying again and would highly recommend.

Self

10/10

Exceptional

19 Apr 2026

Anne

The whole place was clean and well maintained and staffed. He staff were very professional and courteous. Some even went the extra mile.
I had a problem which I'm sure wouldn't bother everyone but I was given a new room and not made feel bad about it.
The staff were excellent.
It's situated in the perfect area, close to everything.

Self

10/10

Exceptional

19 Apr 2026

Pamela

A complimentary mini bar was a nice surprise! Along with a the $7 towards a drink for not using daily housekeeping. The location was easy walk to Covent & Trafalgar.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Leslie

Great stay at this hotel. Centrally located. Rooms a bit on the small side, but adequate for our stay. The staff were friendly and efficient. Great variety for breakfast. Lovely stay and we will stay there again.

Partner

6/10

Pleasant

19 Apr 2026

Rona

No fridge in the small dingy single room no facial mirror. Felt like a train station. Loads of guests. No value for money. good location.

Self

8/10

Excellent

18 Apr 2026

Suzanne

The room was clean and comfortable however the bathroom was very small and there were no suitable mirrors or lights to do hair and make up.

Partner

10/10

Exceptional

18 Apr 2026

Charlotte

Lovely hotel, friendly staff even got my room upgraded, bed was so comfortable, great location, would definitely recommend.

Partner

10/10

Exceptional

18 Apr 2026

Paul

Excellent

10/10

Exceptional

17 Apr 2026

Michael

Great location

Partner

10/10

Exceptional

17 Apr 2026

Jessica

I loved my stay here. Staff were so friendly and the atmosphere was positive. Abdulla was able to get me into my room early without any notice as I rolled in on very little sleep. I stayed in a single room. It was comfortable and clean, and the natural light from the window made it feel big enough for what I needed. I’m assuming some rooms do not have a window based on the layout and location of rooms. There is some street noise that I had no issue sleeping though, but if you would rather no window for less noise, an internal room might suit you better. Breakfast was amazing. Location is great and within walking distance of most major sites. I walked everywhere, but it is also close to the tube if you want to venture a bit further.

Self

10/10

Exceptional

16 Apr 2026

Philip

Clean room, pleasant and efficient staff, good breakfast

Business

6/10

Pleasant

13 Apr 2026

Rachel

Was not offered a menu, not spoken to by any staff member. Not impressed at all.

Partner

10/10

Exceptional

13 Apr 2026

Yekaterina

While our room was small, it was very comfortable, and the location can't be beat - right in the center of London. Great breakfast, very friendly and helpful staff - we were able to get a later checkout and the staff helped with luggage and getting a cab to the airport.

Friends

10/10

Exceptional

13 Apr 2026

Jane

I love staying at the Strand Palace, as it is in a brilliant location, just a short walk to Charing Cross, Trafalgar Square and Covent Garden. The breakfast is amazing, although the staff were not as accommodating on this visit, as they have been in the past. I would like to say a huge thank you to Bami on reception who made my check in swift and hassle free.

Self

8/10

Excellent

13 Apr 2026

David

Great location

Business

10/10

Exceptional

13 Apr 2026

Bonita

Yes but they need to have someone monitoring it. I caught a diner taking bread back to her table decided she no longer wanted it and put it back which meant some unsuspecting diner wod have eaten the germ ladden bread if I had not removed it and reported it to staff.

Family_with_children

10/10

Exceptional

13 Apr 2026

chris

Quality breakfast for London.
House keeping could have been better.

8/10

Excellent

12 Apr 2026

Barbara

Overall great experience at Strand Palace. Fabulous location in Covent Garden with access to restaurants, stores, theatre and three different Underground stations each within 1/4. Lovely, clean and updated rooms and lobby. Staff very helpful. Breakfast great and plentiful. I would stay again there for sure.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Andrew

Breakfast buffet selection had everything. Sadly the cooked breakfast plates were cold and the food was cooled by the time given to you by hand. Conversely the cold buffet plates were piping hot. This was mentioned to staff team but didn’t seem bothered by the feedback.

Partner

6/10

Pleasant

12 Apr 2026

Denise

Room was disappointing. Breakfast disappointing.

Well located for theatre

Family_with_children

8/10

Excellent

12 Apr 2026

Gary

Good central location.
Staff very friendly and helpful.

10/10

Exceptional

12 Apr 2026

Craig

Nice hotel, great location and good price for central London.

Partner

10/10

Exceptional

11 Apr 2026

Jean

Yes breakfast was good room was clean but very small and dark.staff were very pleasant and friendly.

10/10

Exceptional

11 Apr 2026

Shaun

Great location with easy access around the city. Excellent staff, lovely room

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Larry

This was a solo trip for theatre week and it was perfection! Location is super convenient and the solo room (with window) was the perfect size for me. It had been 20 years since I had stayed there and the upgrades to the hotel were wonderful. Although I never ate at the hotel there were plenty of wonderful food options in the area. I always bring a sound machine with me, so I never heard any noise from the hallway during the evening. Will definitely stay there again on my next solo trip.

Self

8/10

Excellent

10 Apr 2026

Neptaly

The staff was very helpful from beginning till end.

The location of the hotel is centralized, close to multiple train stations and to every main show from West End.

The rooms need a little TLC. The housekeeping was amazing and always came back to our room made.

Why I give them a lower rating on cleanliness is because of the status of the amenities. They just need some updating.

Family_with_children

4/10

Poor

10 Apr 2026

Becky

We booked through the Hotel.com 4 months prior but unfortunately they told us that it didn’t register with them! All very confusing but our deluxe queen suite wasn’t available!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jeanie

Friendly, helpful, spotless, safe for a solo person.. Been coming from the 60's A great visit thank you Jean Schaniel.
Very grateful a fantastic stay..

Self

8/10

Excellent

10 Apr 2026

Michael

Clean room, nice little amenities, water, chocolate, cookies

Self

10/10

Exceptional

09 Apr 2026

Suzanne

Lovely spacious, clean room. Good level of soundproofing, no noise from surrounding rooms. Excellent location 6mins walk from Covent Garden Tube Station & 5 mins from the Adelphi Theatre.
Breakfast was good, attentive staff and the usual cooked and continental options

10/10

Exceptional

09 Apr 2026

Paul M

This is a hotel that knows what travelers need. The single room is small but it has everything you need to enjoy your stay in London AND it’s centrally located to many of the city’s attractions especially Theatre.

10/10

Exceptional

08 Apr 2026

John

I have stayed at this hotel many times and must say the renovations have much improved the hotel. Great location and will return.

Family

10/10

Exceptional

08 Apr 2026

Stephanie

The hotel is well looked after and in great condition however be aware that the rooms are tiny!

10/10

Exceptional

07 Apr 2026

Brenda

All around fabulous place to stay!

Self

6/10

Pleasant

07 Apr 2026

Michael

Hotel was fine but I will never use Hotels.com ever again as they messed up my booking completely costing me £1600 !!! I called them 3 times and sent 5-6 emails to which each time they apologised and said they would correct it, but never did anything !!!

Business