Name: Strand Palace
Address: Strand, 372, London, WC2R 0JJ, GB

Strand Palace

London · United Kingdom

100 reviews shown

6/10

Pleasant

16 Jul 2026

pamela

The bathroom ceiling is slanted bc of the space constraint. If I were a tall man, it would be very uncomfortable to take a shower. The cleaning was not done by the time I returned to hotel around 4:30
Pm. I requested the next day to get the room cleaned by 2:00
Pm. They did a good work.

Self

10/10

Exceptional

16 Jul 2026

Jenelle

Location perfect, close to Tube and Covent Garden around the corner

Partner

10/10

Exceptional

15 Jul 2026

Kendra

great hotel in great location

Partner

8/10

Excellent

15 Jul 2026

Julie

We stayed at the strand just for one night ..the heat was unbearable so the air conditioning was much appreciated… the room although small was quiet and clean 153… unfortunately our stay didn’t include breakfast (although I thought it did ..)we didn’t want to look for anywhere else in the heat we payed the £40 ..although the breakfast was nice we feel it was priced to high but I guess this is what to expect in London .. double check you have breakfast in the price when you book this hotel.. I would recommend this hotel though staff were pleasant and helpful when needed ..

Partner

10/10

Exceptional

15 Jul 2026

Jack

They did a great job updating this hotel. Great location with nice big rooms!

Partner

10/10

Exceptional

14 Jul 2026

John

Location, staff, and overall property were excellent

Partner

8/10

Excellent

14 Jul 2026

Amanda

We stayed Sunday night. Disappointed the cocktail bar was closed.
Pre paid for breakfast, not shown on hotel computer had to show confirmation.

I didn't like seeing the used bed sheets lying on the floor in the corridor by room 174. The linen carts were full. Full bags and sheets just lying on the floor infront in piles.
Cross infection risk. Airborne dead skin cells!!!!
Not good. I would expect better from a 4* hotel.
At least hid them in a storage area!

Friends

8/10

Excellent

13 Jul 2026

Waldemar

Check-in had a long line and was tedious. After a pre check-in I needed to stand in the line again to get my key. Everything else was good and we enjoyed the stay.

Partner

10/10

Exceptional

13 Jul 2026

Alyson

Fabulous hotel in the perfect location. Mary at reception was fabulous welcoming us and giving a room up grade.

10/10

Exceptional

13 Jul 2026

Fredric

Staff very helpful in directing us to restaurants and to public parking, but no valet service so parking challenging in Covent Garden area.

Friends

8/10

Excellent

13 Jul 2026

Julie

Booked a deluxe king with a view. Unfortunately didn't have much of a view as this was partially obstructed. Would have been nice to have paid extra for a view & had a full view. Appat from that, the stay was good comfortable & clean.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Ashlie

My only complaint is that the superior single room I received was just barely different from a friend's classic single and wildly smaller than another friends superior single. My entire group was sure there was a mix up in the rooms because mine was so much smaller but the staff said there wasn't. The room you're getting should be much more defined.

Friends_and_family Friends

6/10

Pleasant

12 Jul 2026

Jacqueline

Great location. Hotel is run down

Self

6/10

Pleasant

12 Jul 2026

Andrew

Small rooms but a great location

Partner

10/10

Exceptional

12 Jul 2026

Stefania

Great hotel!

Self

8/10

Excellent

12 Jul 2026

sarah

Clean room, visible doorman and helpful staff especially the baggage man. As a single woman I feel it is a good place to stay.

Self

8/10

Excellent

12 Jul 2026

Stuart

Great location, lovely hotel. Only reason I didn’t give it 5* is because we had no tea bags coffee and milk in the room so couldn’t have a tea in the morning which is standard

Partner

10/10

Exceptional

12 Jul 2026

Michael

Stayed at Strand Palace a number of times and always been excellent

Self

8/10

Excellent

11 Jul 2026

Carolann

Great location. Friendly staff.

Partner

10/10

Exceptional

11 Jul 2026

Irfan

Best bet for your money

Family

8/10

Excellent

11 Jul 2026

ANTHONY

Location great. Room 460 way to small for 2 people. Felt that room was overpriced. Anthony doorman excellent
Buffet breakfast was good

10/10

Exceptional

11 Jul 2026

Michelle

I stayed in a superior single. It was a great deal and reasonable size for the area. It wasn’t huge but it was definitely reasonable considering the area. The only negative was the there aren’t enough elevators for the size of the property and they aren’t air conditioned. So you wait a long time and then get crammed into a hot space with tons of people while it slowly makes its way up/down. But otherwise I loved it and would stay here again! Also if you decline housekeeping, they give you a certificate for £7 pounds off breakfast at one of their restaurants. I declined housekeeping twice and they let me use both certificates for the same meal, so I got their buffet breakfast (18-20 pounds) for only £6 on my final morning.

Self

8/10

Excellent

11 Jul 2026

Margaret

The single room was clean and spacious. The bathroom was large with nice toiletries and good towels. The restaurant/bar was large with reasonably priced food (for London prices!). There was even a plastic bottle to use with refill stations near the lifts. And the a/c worked. The downside was that the soundproofing was not great. I could easily hear the person in the room next door. The other side had a store room that staff accessed during the night and let the door slam shut, waking me up.

Self

10/10

Exceptional

11 Jul 2026

Andrew

Excellent location for Savoy Theatre and Covent Garden. Staff were excellent and helpful , Breakfast well organised and great selection . Excellent value

Family

10/10

Exceptional

11 Jul 2026

Darlene

Perfect location in London. Easy taxi access. Restaurant was good and the bar was really cute. Concierge was available and helpful. We would stay there again.

Partner

10/10

Exceptional

09 Jul 2026

David

Great location

10/10

Exceptional

09 Jul 2026

Dara

Excellent location, close to many sites and around the corner from great restaurants.
Loved our stay

Family

10/10

Exceptional

09 Jul 2026

Andrea

Such a great base, close to tube and could walk to so many attractions. Lovely hotel would definitely book again.

Business

10/10

Exceptional

08 Jul 2026

Shari

We loved our stay at Strand however I was incredbily disappointed when my flight was delayed and I have decided to pay for an extra night since I was arriving on the red eye and couldnt check in until 3. When I arrived at 9 they told me they considered me a no show. They gave me a room and told me bo problem… only yo charge me 265 for a no show fee. I was not told this when I checked in. After dealing witg a nasty front desk manager .. we were met by the hotel manager who assured us this would be removed. That should have been done from the start . There was no reason to get all upset for this. They need to fix this policy

Partner

10/10

Exceptional

08 Jul 2026

Lorraine Young

Great location

Friends

10/10

Exceptional

08 Jul 2026

Neil

Good breakfast!

Self

10/10

Exceptional

07 Jul 2026

Stanley

From check in to check out everything was perfect. High standards, friendly staff, eblnjoyable stay

Partner

10/10

Exceptional

07 Jul 2026

Kristyn

Clean rooms. Good central location.

10/10

Exceptional

07 Jul 2026

John

Lovely hotel in a great location.

Family

10/10

Exceptional

06 Jul 2026

Gary

This was my first time staying at The Strand Palace and I loved it! The hotel is beautiful, clean and in a great location.
Our room was excellent, the bed was comfy, the coffee machine was a nice touch and I love Rituals toiletries.
The shutters on the windows are perfect to block out noise and light.
Breakfast was delicious. All the staff we encountered were very helpful and courteous.
Thank you

Partner

10/10

Exceptional

06 Jul 2026

DAVID

Room was a little small but clean. Would have been nice to have a fridge. However, the breakfasts were wonderful, and the porter service was vey kind and dapper. The location is prime and easily accessible for walking around Covent Garden, Westminster and the West End

Partner

8/10

Excellent

06 Jul 2026

Spencer

Overall a solid hotel, and mainly because the staff are wonderful!

My only two complaints are the towels, and noise. The towels are thick and heavy and seem nice, but they create dust and lint on EVERYTHING….so much lint. Sticks to your body and every surface, including dark clothing. As for noise, it’s an older building so I expected it, but this was insane. Whereas the noise from the street I couldn’t hear at all, I could hear every conversation of my neighbors clearly, and even hear them zipping their luggage when they left.

Self

10/10

Exceptional

06 Jul 2026

Michael

Clean room, great staff.

10/10

Exceptional

05 Jul 2026

Bevin

great location

Family_with_children

10/10

Exceptional

05 Jul 2026

Marla

The doorman. It was pretty classy. Breakfast was great. Location!

Family

8/10

Excellent

05 Jul 2026

Eldridge Larry

I will stay here again

Self

10/10

Exceptional

05 Jul 2026

Emma

The staff are so friendly and helpful. Great facilities at the hotel and room. Fantastic location for anything you want to do. Highly recommend having the breakfast amazing food and well worth adding to your booking.

Cannot recommend enough for a stay in london

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Dennis

The location is fantastic although I consider it to be very expensive overall we really enjoyed the stay.

Partner

10/10

Exceptional

04 Jul 2026

Karen

clean and comfy room plus close to tubes and resto

Self

8/10

Excellent

04 Jul 2026

Kiran

My only issue why I didn’t give this hotel 5 stars all round was that the single bedroom is smaller than I imagined. Although it was adequate I thought for a hotel which was excellent the room would be slightly larger than it was. The facilities in the room are great. Iron and board, shower gel and shampoo, lovely towels, comfortable bed, coffee machine with pods and a welcome chocolate bar in the room. The staff really were excellent throughout right down to the man who works the doors. I would definitely stay here again.

Friends_and_family Friends

8/10

Excellent

04 Jul 2026

Catherine

Excellent location, clean with friendly staff

Partner

10/10

Exceptional

04 Jul 2026

Gemma

From the moment we were created at the door by Anthony to the pleasant farewell from Bami, the stay was exceptional.
The beds are incredibly comfortable and gave us both the best nights sleep we’ve had in a while! The tea making facilities were good and the refill stations around the lift areas were excellent for topping up your water bottle before heading out!
The rooms are spacious and the bathrooms are clean with lovely powerful showers. The location of the hotel is also perfect for the theatres in the area and for visiting Covent Garden. Would definitely recommend. Not the cheapest place to stay but worth every penny!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Sydney

Great central London location, clean room and kind staff. Would stay again!

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Alan

A lovely location. Excellent staff and amenities. The room was classed as ‘Superior Twin’ with only one chair and I found the room and bathroom in my opinion to be claustrophobic.
All room doors are heavy and therefore I was considerate to control the closing to prevent noise. Unfortunately many other residents did not think the same so very noisy on entering and leaving room. A store room was next to my room and the cleaning staff held many a loud chat with each other in that room.

Partner

8/10

Excellent

03 Jul 2026

Ann

Lovely hotel, very clean, friendly staff and a great location. We will be back!

Partner

10/10

Exceptional

03 Jul 2026

WANDA

Great location! Walking distance to several shows.

8/10

Excellent

02 Jul 2026

Morag

Clean and comfortable single room. Staff v pleasant. Didn’t have breakfast.

Self

8/10

Excellent

02 Jul 2026

Peter

Basic hotel with a great location and wonderful staff.

Family_with_children

10/10

Exceptional

01 Jul 2026

Susan

Had a single room, not available at most hotels. Small but perfectly formed with everything needed. Super staff. Limited restaurant menu, but extensive breakfast menu. Would happily stay again.

Self

8/10

Excellent

01 Jul 2026

Ann

Staff were helpful. Beds were super comfy and bedding high quality.
However my room was very small and was dark. Zero view from window.
The corridors were particularly dark and dingy.
Just felt a brighten up in decor was needed!
Location perfect.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Margaret

It is the perfect location for staying in London.

Self

10/10

Exceptional

30 Jun 2026

Kristin

Loved this hotel. Great location!

Friends

10/10

Exceptional

30 Jun 2026

Gloria

A very clean, spacious, air-conditioned, lovely hotel in a perfect location in London. I would definitely stay again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Dawn

Perfect location, friendly and helpful staff

Self

10/10

Exceptional

29 Jun 2026

Dawn

I love this hotel, the location is the best. The staff are friendly and helpful and it’s reasonably priced for central London.

Self

10/10

Exceptional

29 Jun 2026

Margaret

Lovely hotel. Centrally located so convenient to several parks and theatres.

Partner

10/10

Exceptional

29 Jun 2026

Kim

Lovely hotel, great location

Partner

10/10

Exceptional

29 Jun 2026

Kathleen

The room was very comfortable and clean and the staff were very friendly. I didn’t have a mini fridge in my room or a door on the bathroom since the room was meant for only one person, but the location was excellent.

Self

10/10

Exceptional

29 Jun 2026

Paul

Very enjoyable stay near to everything required,rooms cleaned every day staff very helpful ,didnt use the bar or have breakfast

Partner

10/10

Exceptional

29 Jun 2026

David

Perfectly located for Covent Garden and the theatres, the hotel has recently been refurbished to a fine standard. The bar and cocktail bar are enjoyable, our room was spacious and the super-king bed was very comfortable. All the staff we met were polite, friendly and helpful.

Partner

10/10

Exceptional

28 Jun 2026

Michelle

Ideal location in Covent Gardens & near theater district in Leister Square. Great gym, great breakfast.

Self

10/10

Exceptional

28 Jun 2026

Melanie

Fantastic location, lovely staff, nice touch with water bottles and chocolate in the room. Definitely would stay again.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Geraint Huw

Great location . Good breakfast. Staff were very good.

Partner

10/10

Exceptional

28 Jun 2026

Jennifer

Lovely central hotel
Staff were pleasant and professional
Would stay again

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Robert

Very helpful reception desk person and the hotel was very clean and well maintained.

Self

10/10

Exceptional

28 Jun 2026

Catherine

Excellent hotel in fabulous location. Breakfast was delicious. Would definitely stay again

Family

10/10

Exceptional

28 Jun 2026

Rasesh

Good people great service very cordial and helpful

Family

10/10

Exceptional

27 Jun 2026

Renee

Located in the centre of the theatre District you are stones through away from major attractions. The staff were accommodating and polite. The rooms was not as clean as I thought it would be. There was here in the bathroom and the basin stopped. Cork didn’t work properly. It was lovely to have air-conditioning and a nice comfy bed. Would definitely stay there again.

Friends

10/10

Exceptional

27 Jun 2026

Jennifer

Room was clean & fresh. Staff very helpful. Great location for visiting London tourist attractions. Would definitely return

Friends_and_family Family

2/10

Poor

26 Jun 2026

Katherine

Sadly, I had a very disappointing stay.

On arrival, my first room was dirty with pubic hair in the bed and in the bathroom. I raise this with reception who swiftly and professionally move me into another room.

The second room was clean, however, I discovered a range of problems when I went to go to sleep.

The mattress was heavily worn on one side, making it very uncomfortable to sleep on. Luckily, as it was only me, I could sleep diagonally across the bed, if there was two of us, it would’ve been very unpleasant.

The shutters over the windows did not close, therefore I had to sleep with them open and in a light room.

However, the most concerning issue came in the early hours of the morning when a man in the corridor wearing only his boxers began knocking on doors. This went on for a considerable time, when I rang reception, they said security was on the way however the man was in the corridor for at least an hour. This made me feel very unsafe as a solo woman and meant I had very little sleep.

The hotel walls are quite thin and you could hear people shouting and talking loudly all night that they went to their rooms.

Overall, this was a really disappointing stay and not worth the money.

Self

8/10

Excellent

26 Jun 2026

Caitlin

The hotel is solid, well-located and a bit ordinary. Breakfast is a bit meh. BUT - we were travelling with a wheelchair and the place is wonderfully accessible and the hotel staff super helpful. The accessible room was excellent. As some reviewers have noted, a large powerchair might have trouble with the elevator, but even so i think you could make it ;) we had a small powerchair and it was no trouble. All in all a lovely stay - if I were alone I'd still probably pick a quirkier hotel, but for an accessible option 10/10.

10/10

Exceptional

25 Jun 2026

Amanda

Very welcoming and friendly check in. Access to the room earlier than the booking time.
Clean, quiet room with the little extras.
Would stay again anytime 😊

Self

6/10

Pleasant

25 Jun 2026

Erin

Really friendly staff and love how central this hotel is! Walkable to everything. One downside is the rooms are really in need of upgrade. The air flow is terrible and my shower in the “suite” only came up to my chin, I am a 5’7 woman so this is weird!

Business

4/10

Poor

25 Jun 2026

CAROLYN

When you call the reception, it takes 20 rings to answer. The hotel is in a great location but very inferior. Should not cost as much.

Self

10/10

Exceptional

25 Jun 2026

Elisabeth

It is in the best location with easy access by foot and tube!

Self

10/10

Exceptional

25 Jun 2026

Todd

Location wonderful!

Self

10/10

Exceptional

24 Jun 2026

SASTEE

Great location. Compact room but near to covent garden and has everything I needed for a short stay in Central London.

Self

10/10

Exceptional

24 Jun 2026

Ruth

Room although tiny was adequate for short stay, only needing shower and sleeping.
Staff were very friendly, must mention the doorman Anthony who was very helpful helping my husband up and down stairs at the front entrance, (husband suffers from dementia) and helping with luggage. Breakfast was plentiful.

Partner

10/10

Exceptional

23 Jun 2026

Stephanie

Excellent location. Beautiful property. Great service.
Family room was great for 4. Sofa bed was ok but did the job for 2 young girls to share. A little noisy at night if room facing the street.

Family_with_children

10/10

Exceptional

23 Jun 2026

Sarah

Staff really lovely and great location

Business Self

8/10

Excellent

22 Jun 2026

Richard

Great location. Convenient access to three different underground stations. Right in the theater district, and close to covent garden, which was a cool place to grab a beer and watch some buskers. Walking distance to all the obvious tourist spots: West Minster Abbey, Big Ben, London Tower, etc. Right by the river. I would stay here again.

Self

10/10

Exceptional

22 Jun 2026

layla

Summer is very hot, drink water. Halls don’t have ac. The water bottle provided was awesome!

Self

10/10

Exceptional

22 Jun 2026

Sharon

Amazing stay - staff were so helpful, beautiful hotel in a great location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Eshwar

Staff was very helpful

Business

10/10

Exceptional

21 Jun 2026

syed

The hotel was located in a very central spot. I think for the price point it was an excellent hotel. The rooms were upgraded and not too small for European standard. My only complaint is that they had a yummy lemoncelo chocolate left in the room and I wanted a second piece! They refused. 😆

Self

10/10

Exceptional

21 Jun 2026

Caroline

Travelled on my own to London and felt very safe and comfortable staying here. The hotel is very nice, close to local amenities and surprisingly quiet for being in the city. My room was so quiet, I couldn’t hear any traffic sounds.
Will definitely plan to stay again.

Self

10/10

Exceptional

21 Jun 2026

Elizabeth

Great location , clean roomsa and public spaces and friendly and helpful staff

Friends

10/10

Exceptional

21 Jun 2026

Billy

Amazing staff and great help!

Self

6/10

Pleasant

21 Jun 2026

Ian

Eecption crowded and queues to check in and hot

Some of water dispensers don’t work and gin bar was disappointing

Friends_and_family Friends

4/10

Poor

21 Jun 2026

MICHAEL

The room was super small even compared to other London hotels. I have probably stayed in London 50 different times in my life, so I know the city and its’ hotels well. The room was super cramped, and we didn’t have a fridge. We asked for one and to no avail. We arrived at 330pm, on a Saturday, and our room wasn’t ready until 400pm. Guest services was a joke. No one seemed to know much or care for that matter. The buffet breakfast could have been much better especially for the price. There should have been salmon and eggs cooked to order for omelets. The eggs were always cold. On a positive note, the shower was very nice and the room temperature was perfect. Loved the location and it was clean. We loved the idea of the uber call up stand, but it was broken the day that we had to fly out to Heathrow. Next time, we plan to stay at the Savoy across the street and try it instead. The price will probably be much higher, but we want a better overall experience.

Partner

10/10

Exceptional

21 Jun 2026

Christian

Good location. Clean.
Staff helpful.
Good food the restaurant.
We recommend it

Partner

8/10

Excellent

20 Jun 2026

Sterling

The Strand Palace is at an awesome location for guests that plan on exploring the city. Also close to great food areas and in the middle of the Theater district.

Comfortable beds, clean restrooms and hot showers! The bar, breakfast area and attached restaurant are all very convenient.

Partner

8/10

Excellent

20 Jun 2026

Marie

I use this hotel frequently because if its convenient location, very pleasant staff and comfortable rooms.
On this occasion, I had a room near the lift and there was repeated noise from loud conversations and doors banging until 1.30 am, which is not ideal for an early start. Not the hotel's fault, however.

Self

10/10

Exceptional

20 Jun 2026

madeleine

Great London hotel. Superb location around the corner from Covent Garden.
5 minute walk to picadilly line for direct access to Heathrow Airport.
Nice friendly atmosphere.
Always busy but staff are always professional and helpful.

Partner

8/10

Excellent

20 Jun 2026

Gillian

Loved how central the hotel was to all the best places in London. The only thing was there was only one very small window which made the room very dark. Otherwise, the aircon worked well and the beds were super comfortable. Would stay there again!

Family