Strand Palace

United Kingdom , London
LONDON, Strand, 372
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100 reviews shown

10/10

Exceptional

31 Mar 2026

Ashley

Our stay at the Strand Palace was excellent! We were only there for a short time but the staff clearly go above and beyond to make every guest feel welcome and gave a true luxury experience. Anthony the doorman was a stand out and was so lovely!

10/10

Exceptional

31 Mar 2026

Sue

Great choice for single travellers. The rooms are small

10/10

Exceptional

31 Mar 2026

Teresa

Yes

Partner

8/10

Excellent

30 Mar 2026

Gareth

Great location. Smart hotel. Room was small but comfortable and a great price.

Partner

10/10

Exceptional

29 Mar 2026

Sheila

Welcoming staff, very good breakfast. However, sourdough bread would have been welcome.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Tugce

I did not have towels in my room when I checked in the first day. That was unexpected. The conditioner bottle attached to the bathroom wall fell off the second day. They left a bath towel the second day but there was only one left. It is an old hotel and the carpet does not seem clean at all. If you can get another hotel, go with that.

Self

8/10

Excellent

29 Mar 2026

Aaron

Shower cap missing from shower plug which caused room to smell of drains. Hotel promptly replaced it and moved us to another room which was appreciated.

Partner

6/10

Pleasant

29 Mar 2026

Travis

Rooms are nice, stayed before. Bathroom was vile and I woke up with someone else’s long grey hair stuck to my face

Partner

8/10

Excellent

29 Mar 2026

Sherolyn A

Very efficiently run hotel in the centre of the city,close to theatre land , the embankment and covent garden. Our only issue was the size of the room, tight for two people!

Friends

8/10

Excellent

29 Mar 2026

Tracy

Didn’t use the gym, but everything else was very good. Staff were always pleasant and helpful.
The bed was very comfortable and nice sheets.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Allan

Perfect stay central London.

Partner

10/10

Exceptional

28 Mar 2026

Gail

Great stay at this hotel

Friends

10/10

Exceptional

28 Mar 2026

Aaron Michael

Clean room, very nice staff, good area

Business

10/10

Exceptional

28 Mar 2026

Graham

Compact room but spacious at the same time, very clean and well appointed. Lifts were busy at certain times due to one lift being out of order.

10/10

Exceptional

27 Mar 2026

Ricardo

Excellent choice near Covent Garden

8/10

Excellent

26 Mar 2026

Michael

Everything about my stay was excellent except for the totally inadequate and very slow lifts.

Self

8/10

Excellent

26 Mar 2026

Brayden

nice location, but small room

Friends

8/10

Excellent

26 Mar 2026

Jason

Room clean, spacious, and tidy. View overlooking The Savoy.

Tv did not work. No signal.

Self

10/10

Exceptional

25 Mar 2026

Patrick k

Hotel overall services are outstanding throughout the week of my staying at Strand Palace Hotel.

Self

10/10

Exceptional

25 Mar 2026

Kevin

Incredible staff and condition. Location is perfect. 10/10 experience and will continue coming to this hotel for years to come!

Partner

6/10

Pleasant

25 Mar 2026

Stuart

Good location but the bathroom was terrible. Need better quality control as the shower was dirty and the doors had a build up of dirt from years of not been cleaned. Need to do better.

Self

10/10

Exceptional

25 Mar 2026

Rutvik

Very helpful staff. Great location and hotel.

10/10

Exceptional

24 Mar 2026

Amy

Absolutely fantastic stay! The staff were all incredibly friendly and welcoming. When we arrived, the receptionist kindly offered my partner and me a complimentary drink at the bar to celebrate our anniversary, which was a lovely touch. Throughout our stay, the doormen and lobby staff were consistently polite, always offering help and wishing us a great day. On the day of checkout, the gentleman at reception also extended our checkout time, which we really appreciated.
I would highly recommend this hotel—everything was perfect from start to finish.

Partner

10/10

Exceptional

24 Mar 2026

Nicola

This hotel was fantastic, right in the heart of the theatre’s. We absolutely have no complaints, all of the staff were lovely and friendly. The rooms were very clean and the beds were soooo comfortable I had the best nights sleep I’ve had in a long time. We will definitely be returning,

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Craig

Older hotel but with a great staff and updated rooms right in the heart of Londons theatre district. Also walkable to Piccadilly, Buckingham Palace, Winchester Abbey, London Eye, Tower or London and many other sights and the train/tube station. Outstanding breakfast, lunch and dinner restaurants in the hotel as well.

6/10

Pleasant

24 Mar 2026

Laura

Lots of queuing. Check in took a very long time, both waiting and at the desk itself. Long queues for breakfast despite lots of tables being available.

Self

8/10

Excellent

23 Mar 2026

Jessica

Love the location and staff at this hotel. I stay here every time I am in London. However, the last time I was here, I was not told that there is no desk or table in the room (premium Queen, which is what I always book - I always had a table and chair before), so it was difficult for me to get any work done on my computer. Other than that, I would recommend it.

Partner

10/10

Exceptional

23 Mar 2026

MARK

8/10

Excellent

23 Mar 2026

Amelie

Clean hotel in great location of the city. The staff were very helpful and knowledgeable. We had a king suite and it was a good size for a couple. The bed was comfortable the and room was clean. Only thing was the noise, our room was right across from the elevators on our floor and the noise travelled easily.

Partner

10/10

Exceptional

22 Mar 2026

donna

Very friendly staff. Clean hotel in convenient location for landmarks. No negative points

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Dionne

Great location. Lovely staff.

Partner

6/10

Pleasant

22 Mar 2026

Caroline

No fridge in room. Not clear if bottled water is free -same for chocolate. Partially sighted and no info on how to set the air con/ heater.

Small room but huge and comfy bed. Good shower.

If breakfast is booked at check in it's £15. So a good price for a great breakfast. Note if you don't book on arrival it is £20 to just turn up and you pay before you eat.

Desk staff pleasant but only 3 on check im and check out. Its a big and busy hotel.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Hilary

Great location

Family

10/10

Exceptional

21 Mar 2026

Edwin

Lovely Experience!

Self

10/10

Exceptional

21 Mar 2026

Paul

Great location, hotel and service

Self

10/10

Exceptional

21 Mar 2026

Mark

Great location, nice hotel, staff were very helpful.

Partner

10/10

Exceptional

21 Mar 2026

Jackie

Busy hotel but staff are lovely. Had a single room which was small but nice quality with Rituals toiletries . Lovely breakfast which is open until 11am at the weekends.

Self

10/10

Exceptional

20 Mar 2026

Heather

All good

Self

10/10

Exceptional

20 Mar 2026

Matthew

Great location and value, we will certainly be coming again

Partner

8/10

Excellent

20 Mar 2026

Alan

the waste bin had not been emtied

Partner

10/10

Exceptional

19 Mar 2026

Danielle

The only issue is it lacks working space for business travellers as all the tables are too low down and many people have given the same feedback. Otherwise its location is great, quality hotel for the price and staff are very amenable. Rooms are on quiet carpeted corridors and very spacious and new with everything you need.

10/10

Exceptional

19 Mar 2026

Richard

We used this hotel as it was close to the Theatre area and Covent Garden.
The service was very good and the staff are very friendly and helpful.
The breakfast in the morning was perfect.
We thoroughly enjoyed our trip.

Partner

8/10

Excellent

19 Mar 2026

Glenda

Nice hotel in great location. No sure if it is just my room (517) but walls a bit thin and could clearly hear man in next room talking on the phone every night. Fortunately did not talk all night… but a bit disturbing when you want to sleep.

2/10

Poor

19 Mar 2026

Patricia

Difficult to complete Expedia questions

8/10

Excellent

18 Mar 2026

Angela

Clean room but some things need consideration- the wooden shutters on the windows do not close easily, the shower exterior needs a deep clean

Partner

8/10

Excellent

18 Mar 2026

Kirby

Fantastic location, great staff, and the rooms were clean. Walls were a bit thin as I could hear folks in the hallways.

Self

10/10

Exceptional

17 Mar 2026

Christelle

Good hotel and experience, central location

6/10

Pleasant

16 Mar 2026

Keith

The room was very small, double bed pushed against the wall. Meant climbing over the bed to get in and for over £200 a night not acceptable 😡

Partner

10/10

Exceptional

16 Mar 2026

Martha

Self

10/10

Exceptional

16 Mar 2026

Brian

Great service. Very happy with stay.

Self

8/10

Excellent

15 Mar 2026

Shashikant

Stayed for a long weekend, excellent location and friendly reception and bar staff.
Small standard rooms, clean and well supplied with quality toiletries.
Nice selection for breakfast and lots of options for coffee and teas.
Evening bar staff at Haxells excellent choice of cocktails and friendly with all guests making the stay relaxed and enjoyable.

Partner

8/10

Excellent

14 Mar 2026

Michael

Check in could have been earlirr

Partner

10/10

Exceptional

13 Mar 2026

Prosper

Great location to access Latin Quarter dining.

10/10

Exceptional

13 Mar 2026

Mark

The laundry service was very good.

Partner

8/10

Excellent

13 Mar 2026

Emma

The booking had not been transferred to the hotel. However, Abdullah was extremely helpful. We had 2 drinks vouchers each (party of 3) and £75 off our food bill. We had 2 rooms instead of the 1 that I had booked, but felt the compensation was more than enough for this. The doorman was excellent. Breakfast was delicious. All in all, I felt it was money well spent and was definitely revisit in the future.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Caroline

Clean rooms

Friends

10/10

Exceptional

12 Mar 2026

Karl

Great place to stay in London near everything.

10/10

Exceptional

11 Mar 2026

Marie

Convenient for shops and many theatres, Covent Garden.

Self

8/10

Excellent

10 Mar 2026

Graeme

Generally good after a very slow queue for check-in (20 minutes). Friendly and attentive staff (although not quite enough of them?). Food great and cocktail bar fine. One of the main lobby lifts kept malfunctioning- nobody on had to fix it? - so there were some long waits there too (minimum 5 minutes at some times).

10/10

Exceptional

09 Mar 2026

Tony

Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow.

Family

6/10

Pleasant

09 Mar 2026

Samantha

Room was clean but not spotless. Felt like it needed updating. Very small space considering we booked the Superior Queen. The bathroom was also tiny, I’m only 5’4” but struggled in the shower to move. The bed was the softest mattress I’d ever slept on, caused me backache. Shops nearby are good, boots pharmacy and a Tesco express, alongside the theatre if you’ve booked a show. Parking nearby in Covent Garden so not far to walk to the hotel while carrying luggage. We requested extra towels and milk which were provided within minutes. All of the staff very polite and helpful with any questions.

Partner

10/10

Exceptional

08 Mar 2026

Connie

Excellent location right in heart of Covent garden. Close to many theatres and 10 min walk to tube station to get around. Lots of restaurants and pubs close by. Rooms were comfortable and clean. Highly recommend this hotel for your London stay.

6/10

Pleasant

08 Mar 2026

Debbie

Expensive night for an average room, an average breakfast in a great location

Partner

8/10

Excellent

08 Mar 2026

Paul

Excellent hotel on the whole, brilliant location and exceptional staff. Room was a good size though not the biggest we've ever stayed in, very clean and the bed was incredibly comfy.

As a downside I'd point out that the shower didn't drain very well at all, meaning I had to stop & start several times per shower. There was some noise in the corridor overnight.

Partner

8/10

Excellent

08 Mar 2026

Alison

Very busy hotel but to be expected given its location. Efficiently run. Clean and comfortable. Breakfast good. Evening meals in the hotel restaurant not so good. Expensive but poor quality food and a somewhat unusual menu. Overall a good experience, but disappointing food in the hotel restaurant.

Partner

8/10

Excellent

08 Mar 2026

Steven

Great location

10/10

Exceptional

07 Mar 2026

Vince

Excellent one night stay, single room; very clean and well equipped; excellent breakfast - dining room very busy but well managed. Thoroughly recommended.

Self

10/10

Exceptional

07 Mar 2026

Jackalyn

It was one of many visits to the Strand and Covent Garden, and the hotel always is a great consistent standard. The staff are always helpful, the room excellent and the breakfast great. It was busy but there are other times people can go to breakfast than between 9am and 9:30am.

Friends_and_family Friends

8/10

Excellent

07 Mar 2026

Debbie

Whilst the overall stay here was good we had to queue to have breakfast.

Partner

10/10

Exceptional

07 Mar 2026

OLUWAKEMI

I got the small room because I only needed it for just the night. The room was very clean, functional, affordable, the staff were kind, polite and friendly. I absolutely enjoyed my stay, worth the money and I will definitely be staying here again.

Self

10/10

Exceptional

06 Mar 2026

Andrew

Excellent location to theaters and shopping. One of my favorite places on earth and a hotel that was exquisite.

Partner

10/10

Exceptional

06 Mar 2026

Shannon

A few blocks away from most of the theaters, a few blocks away from tube stations and just a few streets up from the water.

Self

2/10

Poor

06 Mar 2026

Sonika

For a "Zone 1" hotel... my experience was horrible as a first time international guest. The standard queen room is so small and I was mortified to find a disgusting scene in the toilet meaning there are serious health, sanitation and hygiene issues here. Clearly the room was not cleaned properly and you can only assume everything in the bathroom was dirty. I felt physically ill and requested another room. This room also did not have a functioning US outlet meaning I would have to purchase a converter as they do not provide guests with any. So you pay out of pocket for their dysfunctions and inconveniencing you as a guest. They said they would send up a maintenance worker but one never came in the time I was still in there. What would they do? They told me they had no other rooms and were booked full. The towels had holes and yellowish and bluish stains! Disgusting. Once I reported the toilet waste issue they moved me to another room and for this inconvenience gave me a drink voucher...which most all hotels ive stayed at welcome you with anyway. Unbelievable. I was moved to another queen room- yes so they lied to me less than 30 minutes before. I asked to speak to a duty manager regarding these issues and one did speak with me directly over the phone and in person gifting me with edible amenities as an apology. They offered to take 30% off the total. That is not acceptable. Im waiting to hear back regarding a more acceptable resolution. Let's see what their guests are worth.

Self

6/10

Pleasant

06 Mar 2026

Kevin

Surprised to find that booking a "Superior Room" doesn't necessarily include a window!

10/10

Exceptional

06 Mar 2026

Marie

Convenient location with many shops and places to eat round about. Staff are helpful.

Self

10/10

Exceptional

06 Mar 2026

Paul

Friendly staff, clean & comfortable room, good shower.

10/10

Exceptional

06 Mar 2026

Janet

Excellent location, friendly helpful staff, breakfast very good. Very clean and comfortable beds. All round excellent stay would highly recommend all at a very reasonable cost.

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Paul

Great hotel

Self

8/10

Excellent

05 Mar 2026

tracey

Great location , good size room , just far too hot, even with the heating switched off!

10/10

Exceptional

04 Mar 2026

Charlene

Great location, staff and facilities excellent highly recommend

Family

8/10

Excellent

04 Mar 2026

Mike

Clean room

Partner

10/10

Exceptional

03 Mar 2026

Julie

Clean room | Friendly staff | lovely location.

Family_with_children

8/10

Excellent

03 Mar 2026

Wilda

A few small problems with the room but they were dealt with quickly and efficiently
Room was quite small with little storage space. We were glad we didn’t have large cases and many clothes.

Partner

10/10

Exceptional

02 Mar 2026

Janed Lourdes Souza

Beautiful hotel, unbeatable location, and truly wonderful staff.

The building itself is stunning — elegant architecture, beautifully maintained, and full of character. The location couldn’t be better: just steps from the Tube and a short stroll to Covent Garden Market, with endless food, shops, and people-watching opportunities right at your doorstep.

The rooms were clean and comfortable. Yes, London rooms tend to be on the cozier side, but there was more than enough space to move around without performing suitcase gymnastics. Despite being on a busy street, we heard absolutely no outside noise — which felt like a small miracle in central London. We could occasionally hear the adjacent room through the (locked) adjoining door, but since we spent most of our days out exploring and crashed into bed happily exhausted at night, it was hardly an issue.

Breakfast was exceptional — a wide variety of options and a team that made mornings feel genuinely welcoming (not always easy before coffee!).

I was celebrating my birthday, and Jean Claude at reception went above and beyond to make it extra special with a thoughtful treat waiting in our room. That kind of personal touch makes all the difference.

We would absolutely stay here again when we return — which, after this trip, will hopefully be very soon.

Partner

10/10

Exceptional

01 Mar 2026

Maria

Great location for dining shopping
Book stores, famous landmarks and transportation. Friendly staff, clean rooms drinks in the minibar are complementary! We would highly recommend staying here.

Family

8/10

Excellent

01 Mar 2026

Paul

Very pleasant.

Family

10/10

Exceptional

01 Mar 2026

Zorybelk

Staff

6/10

Pleasant

01 Mar 2026

karen

The hotel is beautiful, though i was very dissapointed with our room, the bathroom facilities wer inadequate with a wc which failed to flush, the sink struggled to release water and the shower was pokey! All in all the room was clean, though it was very small and not as i have experienced previously at the hotel.

The doorman were very helpful, particularly to my mother who struggles with mobility. Nothing was too much trouble and i really appreciated their support.

Breakfast was like a cattle market - again not what id experienced previously. The food was ok but not the best.

All in all disappointed as this was a Christmas gift for my mum.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Anthony

Fabulous hotel with very helpful staff would definitely recommend

2/10

Poor

28 Feb 2026

Jonathan

Total joke. Booked king superior. Room - no fridge / mini bar. Tiny TV. Not a smart TV. Bathroom tiny - very limited shelving. Good power shower, but tray not deep enough so water runs on to the floor. No response from reception when calling. Room is tiny and poorly decorated. No help at all at concierge. Check out quick. No assistance with luggage. For us this is at best a 3star hotel.

Partner

10/10

Exceptional

27 Feb 2026

Claudette

The staff was beyond courteous. The lobby ambience was lively. Nice restaurant and bar well designed tiny single rooms that manage to provide everything you would need.

Friends

10/10

Exceptional

26 Feb 2026

Michelle

The room was clean and comfortable. The staff was very helpful and welcoming!

Family

10/10

Exceptional

26 Feb 2026

Beverley

The staff were so friendly and attentive.
The hotel and rooms were spotless.
Great touch providing a free mini bar.

Friends

10/10

Exceptional

26 Feb 2026

Jennifer

Room spotless.
Really nice staff and very helpful
Excellent breakfast

Partner

10/10

Exceptional

26 Feb 2026

Sylvia

Solo traveler single superior cosy comfy spotless everything I needed. Top floor very quiet slept well. Excellent staff could not be more helpful. Some guests said breakfast wasnt good but I thought it was very tasty with plenty choice. I had fresh fruit then queued up for the hot stuff. Breakfast staff were on their game so didn't wait long whizz at clearing tables. Gin bar very relaxed comfy perfect service. Huge selection of drinks and a small menu of bar snacks. Pity about their tequila bar no longer there. Did not impact my stay too much! Overall excellent

Self

10/10

Exceptional

25 Feb 2026

David

Small room but clean and very serviceable. Staff very pleasant. Gym a decent size and well equipped. Add in a great location and very much worth it.

One small gripe was elevators were a bit slow (many rooms, few elevators) but overall a great stay.

Self

8/10

Excellent

25 Feb 2026

Richard

The rooms were clean and tidy, all the staff were excellent and the location superb. The only downside was the broken plug in the sink and the self check out was not functional.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Annika

The Strand Palace is in an excellent location within walking distance of the National Gallery, St.Paul's Cathedral, the West End theaters, etc. The room was lovely with all the amenities one could hope for, including a Keurig machine for early morning coffee. The staff was so friendly and helpful throughout our visit. The breakfast buffet had a wide array of both hot and cold dishes.

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Joseph

Comfortable, clean room. Staff was helpful and friendly. Hotel had a great location.

Self

10/10

Exceptional

24 Feb 2026

Helen

Nice, clean room. Very quiet room. Hotel is so conveniently located for all the things I wish to do and see. It was the second time I’ve stayed there. It is now my go to London hotel.

Partner