Name: Premier Inn London Waterloo - York Road
Address: York Road Waterloo, London, SE1 7NJ, GB

10/10

Exceptional

28 Jul 2026

Cynthia

It was well located I walked solo senior female no issues.

10/10

Exceptional

27 Jul 2026

Naomi

As my travel companion has a mobility problem, I requested from r a room with easy access bathroom. They responded positively right away. Very helpful.

8/10

Excellent

22 Jul 2026

Denis

During the time we stayed at your hôtel only one elevator worked. It’s really bad because for me it’s really important to fix the problem rapidly for respect clients.

8/10

Excellent

20 Jul 2026

Alexandra

Excellent location, close to sights and Waterloo Station. Rooms are a bit too small for a couple of tourits and two bags.

Family

4/10

Poor

17 Jul 2026

Vivian

No ventilation in the bathrooms, was not clean, the space was tiny, but the beds were comfortable.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Scott

Excellent location and staff were brilliant

Partner

10/10

Exceptional

15 Jul 2026

Arthur

The staff was amazing

Partner

10/10

Exceptional

12 Jul 2026

William Andrew

It was very hot when we were in London. The room has excellent AC. It was also excellent with how close it is with public transportation (I think they called it the tube) and I was pleasantly surprised that it was close to multiple bus stops (they have buses running 24 hours a day) which was helpful since we were there during the Wimbledon tournament.

We didn't drive while we were there, but I'm pretty certain driving a car would be a problem due to parking. One thing to keep in mind.

Self

6/10

Pleasant

09 Jul 2026

Judith

Good location

Family_with_children

10/10

Exceptional

08 Jul 2026

Ricardo

Hotel needs a deep cleaning urgently

Family

8/10

Excellent

02 Jul 2026

Robert

Great location and generous size room. Would have been more safe if there was a grab rail to get in and out of the shower which was over the bath. We were there in a heat wave so a fridge would have been welcomed.

Partner

10/10

Exceptional

01 Jul 2026

Sue

Easy check in, we were able to get in earlier. Very spacious & the bed was so comfortable. The staff are very helpful & accommodating.

8/10

Excellent

01 Jul 2026

Shannan

Great value for the location. Very easy to get around South Bank.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Jay

Room was clean and spacious. Great location and value for the money.

Partner

10/10

Exceptional

29 Jun 2026

Michael

Staff was very helpful.

Family

8/10

Excellent

28 Jun 2026

Stacey

The AC worked great during the heatwave!

Friends

10/10

Exceptional

24 Jun 2026

Melanie

Great stay in central London, close to all attractions and good option for family rooms.

Family

6/10

Pleasant

23 Jun 2026

Donna

The view is good from the 14th floor. The lobby is sad and the bathroom in the lobby is beyond sad. The restaurant and bar are in the basement and it’s rather dark and gloomy.
However, the location is wonderful.

Friends

8/10

Excellent

18 Jun 2026

Aaron

Nice staff

Partner

6/10

Pleasant

16 Jun 2026

Lusine

M

10/10

Exceptional

16 Jun 2026

sebastien

Helpful and friendly staff. Amazing breakfast. Near main attractions and public transport.

Family_with_children

2/10

Poor

12 Jun 2026

Mariam

I would not advise to stay at this hotel, rooms are not clean, there is not even tooth paste and other necessary things. One of 2 elevators did not work during our stay for a week and extra

Business Family_with_children

10/10

Exceptional

06 Jun 2026

Leslie

The hotel was nothing fancy however location was absolutely perfect right by the London eye two minute walk to the hop on hop off bus. Great restaurants, nearby pretty much walking distance to a lot of the attractions.

The staff were very nice. The breakfast was adequate. Nothing to write home about but can’t say anything bad about it though.

The downside was at the elevators were very slow luckily we were on the first floor and could walk up and down the stairs

The next time I come to London, I will definitely stay here again!

Family

2/10

Poor

05 Jun 2026

Ryan

Right from the check in this was a nightmare. I ALWAYS do my research before booking and this was completely false in advertising. I’ll start by saying we are not high maintenance but when you pay for basic things you want them to work….like water and air conditioning. We checked in to find no running water for several hours. We were told it would be on by 3pm and you guessed it. It was not. Finally after several hours it came on and we were able to shower and get ready for dinner. The shower leaked all over the place and the floor was soaked after showering. Come out to find one elevator working and no exaggeration 30 minutes to catch an elevator to the bottom. When you have bags and a stroller for a small child this is necessary. And waiting this long isn’t pleasant. Fast forward to evenings in the room. If you like your room cooled and comfortable….good luck. They claim “their system” automatically shuts off your air middle of the night. So needless to say the sleep was horrible each night as the room slowly cooks you until you wake up to turn it back on. I think the only good thing about this place is the quick location to Waterloo train station and the downtown area. Don’t even consider eating here. Food is overpriced frozen buffet quality. Save your self the headache and book elsewhere.

Family_with_children

8/10

Excellent

02 Jun 2026

Lee

excellent location and comfortable room. would re visit for sure.
when you need assistance from staff, everyone one of them was so helpful and happy hour was good value too.

Friends

10/10

Exceptional

01 Jun 2026

Lourdes

This hotel exceeded our expectations. The staff is super nice and eager to help, they go the extra mile to make your stay special. It’s only a few minutes walk to Waterloo and Westminster stations, there are little places to get food right outside your door as well as nice restaurants. The breakfast is delicious and starts at 6:30am so we were able to have a quick breakfast even if we had early activities, we were happy not no miss out on that! The dinner options from the restaurant are delicious as well. We can’t wait to come back and stay here. Did I mention the staff is the best!! We had a very nice experience. Thank you!!!

Family_with_children

6/10

Pleasant

25 May 2026

Betty

PLUSES: It was conveniently located within walking distance of several tourist attractions to include the Eye (Ferris wheel), and national Gallery.

CONS: It is definitely a budget accommodation. Overall, the hotel is in need of renovation, my room was a bit shabby, in need of painting, etc. Also, although convenient, the breakfast buffet is average.

10/10

Exceptional

23 May 2026

Justine

Great stay and very nice breakfast. I do think that there should be more staff on reception tho.

Family

10/10

Exceptional

23 May 2026

Sau Wai

Anna and Umar are super friendly and helpful. Location of this hotel is superb, very close to the London Eye and Big Ben. Clean room. The only downside is that there is no refrigerator in the room; otherwise, it would have been perfect.

Family

8/10

Excellent

22 May 2026

Wendy

Great location for transport and dining options.
Near and clean rooms
Reasonable price.

Partner

6/10

Pleasant

22 May 2026

Wanda

No face clothes or kleenex in room . Hair dryer did not work . Staff brought up another one.
No safe in room. As we stayed 2 days had no place to safely store passports and money. No phone in room to call front desk.

Partner

10/10

Exceptional

21 May 2026

Stephen

Staff are very helpful and friendly, luggage storage available which was also appreciated

Self

10/10

Exceptional

21 May 2026

Stephen

Staff are very kind and helpful, great location

Friends_and_family Family

10/10

Exceptional

20 May 2026

Diane

Room was clean and spacious. The staff were all so helpful

8/10

Excellent

04 May 2026

Monica

staff very pleasant and helpful

great location re landmarks and restaurants and shopping and tube station all in walking distance

room itself very small w bed comfortable but tub super tall, hard to get in/out of shower and no place but the floor to open/spread out my suitcase/things.

and IDK if it was cause I booked online vs direct but I had a beautiful view of....... a brick wall. literally 6\" away. felt kinda claustrophobic ....kinda room that should only be used when the hotel is totally full, which it was not.

Self

10/10

Exceptional

04 May 2026

Chiquita

The room was clean and the staff was excellent at assisting me when I need extra towels etc.

Self

8/10

Excellent

01 May 2026

John

Close to train and walkable to Westminster

Friends

10/10

Exceptional

30 Apr 2026

Penny

The location for us was outstanding. The lady who checked us in, was very kind and welcoming noticing that we were very tired. She put a give us a very nice room and we enjoyed our stay. The only thing I can say is it’s getting a little bit old needs a little bit of an update.

Family

8/10

Excellent

29 Apr 2026

Milindkumar

Excellent Location, lf you are looking for hotel without any fuss this is the place. Take a note that there is no fridge provided in room

Family_with_children

8/10

Excellent

22 Apr 2026

Denise

Good accommodations for the price located conveniently to Metro and London’s sites. We would stay there again.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Daniel

It was a great hotel. Staff was really friendly, and helped with whatever you needed. Location was amazing, we could to go the tourist areas by foot. The room was nice and cozy. Just fyi, be careful with the tub it is slippery. Overall amazing experience, great hospitality, would 100% recommend, and fs go back.

Family_with_children

6/10

Pleasant

30 Mar 2026

Jinoj

The check-in process was very easy. They even have automated check in stations.
Room: The beds were very comfortable and spacious. The room was very quiet.

Temperature is a problem with this hotel. Once the heat reaches the set point in the room it just shuts down and has to be manually turned on. This resulted in waking up freezing in the middle of the night to turn the heat back on. The front desk confirmed this is an issue with Premiere Inn hotels and asked to report to guest relations. Reached out to guest relations but they never respond.

Food: Breakfast was really good with scrambled egg, poached egg, sausage, bacon, mushrooms, tomatoes, croissants, yogurt, cereals, fruits, juices and coffee.
It's not included with every booking and may be extra cost. Dinner is also available for purchase. Plenty of space in the eating area.

Location: Location is perfect. You can basically see the London eye from the hotel. Less than 5 mins walking distance to this and very close to Big Ben and Uber boat. There are plenty of buses right next to it and also a few train stations. We were able to visit most attractions within less than thirty minutes of walking distance from the hotel.

Overall a great hotel at a perfect location. If they can fix the room temperature issue it would have been a perfect stay. Unfortunately due to the temperature issue sleep was disturbed so will have to caution you about staying here unless they have fixed this issue. I would give this place 3.5 stars.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Rodolfo

Very convenient location, nice and clean hotel

Friends_and_family Friends

6/10

Pleasant

27 Mar 2026

Raymond

Location is very good Staff is very friendly Room Is very clean but amenities is less, if you only stay for 1 night I recommend to stay in otherwise you will be disappointed Meanwhile I am not satisfy about Hotel.com’arrangement There have a room ready when we are check in The staff said that they didn’t receive any payment from Hotel.com and need to wait till 3 o’clock even we had a record in their computer and request us to contact Hotel.com We need to wear the backpack to go through the city for 8 hours At last we return back to get the room at 8:30 This is very disappointed

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Kimberly

With an 8 night stay you still have to request to have your room cleaned. Location is great. Rooms are fine. Every time I book through Expedia I swear I won’t again due to room location. This time I mean it. Our room was floor 1 (not to be confused with floor 0, ground floor). At the exact right height for those on double decker buses to look right in.

Family

10/10

Exceptional

11 Mar 2026

nicholas

rooms were clean and tidy

Business

10/10

Exceptional

10 Mar 2026

Arturo

The hotel was fantastic, well located for most of the attractions we wanted to see. The staff was also great taking care of of our needs

4/10

Poor

02 Feb 2026

Muhammad Asgher

Room was a very small room and it could have been better for the price paid. Also i was not given early check inn and late check out is on charge. Room temperature control was not working. I had terrible experience in invoice collection as I could not collect while check out because of rushing to my flight. I booked through expedia and paid at property. Premier inn was nit issuing invoice and kept on saying expedia will issue. In any case it is poor coordination. The experience comparison basis is again uae customer service. We are used to best customer service. Uk waterloo fell way beyond expectations.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Colette

Clean room, comfy bed, tea snd coffee making facilities .

Leisure Self

10/10

Exceptional

07 Jan 2026

lacy

Perfect location

10/10

Exceptional

05 Jan 2026

Colette

Staff were nice and friendly .
Room was perfect, everything was good

Leisure Self

8/10

Excellent

31 Dec 2025

Li

Nice breakfast. Convenient location and close to bus/tube station

Leisure Family

10/10

Exceptional

28 Dec 2025

Patricia

Everythinh was ok

2/10

Poor

27 Dec 2025

Rubina

staff and maintainance cleaning lady was very rude and they put dirty towel back to rack dont change sheets nor towels

8/10

Excellent

27 Oct 2025

Priscilla

The food was good but the guest room wasn’t good.

10/10

Exceptional

22 Oct 2025

JAMES

Ate dinner and breakfast at the restaurant. Staff was very friendly and the food was quite good! Room was a good size for 2 people and everything was very clean. The hotel is in an excellent location to walk to many of the most popular sights in London.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Kazumi

Lovely staff and very efficiently run hotel

Leisure Family_with_children

10/10

Exceptional

16 Oct 2025

NORMA

Great location & near many great sites!! You might want to have more people there for check in & checking out to assistance. Rooms are a little tight but I would definitely stay there again!! Thank you!!!

Leisure Friends

8/10

Excellent

12 Oct 2025

Sameer

Shops nearby

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Xin

Friendly

8/10

Excellent

06 Oct 2025

Iris

Helpful friendly staff, great location

Leisure Partner

8/10

Excellent

01 Oct 2025

Linda

Very close to London Eye. Easy walk to thames. Staff was very pleasant.
Room is basic but clean.

Leisure Partner

8/10

Excellent

30 Sep 2025

laurie

The shower head needed fixing and dripped all night Otherwise room was good

Self

10/10

Exceptional

27 Sep 2025

Helenn

Wonderful 5 night stay. Hotel is very close to Waterloo Tube and shopping arcade, and Westminster Bridge and many bus stops. Huge room in old hospital wing part of hotel. Everything was just right. Will stay here again soon.

Self

8/10

Excellent

25 Sep 2025

Yeimel

Everything was good with the exemption of the restaurant. We decided to try the restaurant and they didn’t have steaks, potatoes, or soup on that day. We decided to leave and go somewhere else.

Partner

2/10

Poor

23 Sep 2025

Jennifer

Location is great. Unfortunately there was no ice or refrigeration to put my medicine in. Bathtub was slippery and there is no lotion or mini amenities

Leisure Family

10/10

Exceptional

22 Sep 2025

Pedro

The view of the front side of the building is simply astounding. Thank you, guys!!

8/10

Excellent

19 Sep 2025

Ashley

Good bang for your buck.

We were able to check in early. However, the family room with 2 single beds and a double was tiny! All bed. The location is super close to the London eye, Waterloo station and amazing graffiti on Leake St. Arches. Would recommend if traveling with children. The restaurant left a lot to be desired in terms of the breakfast buffet and drink service in the evening.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

claire

When booking on Expedia I booked for a city view room, which we did not get when check-in. Rukal ? Who was so lovely found us a room with the city view, she was so polite and happy to help us. Our stay here was impeccable. I would recommend, walking distance to everything.

Leisure Partner

8/10

Excellent

07 Sep 2025

Manuel

Location excelente
No access to ice or fridge and microwave. No phone in rooms

Partner

4/10

Poor

24 Jun 2025

Erick

Terrible value