Name: Hampton by Hilton London Waterloo
Address: Waterloo Road, 157, London, SE1 8XA, GB

Hampton by Hilton London Waterloo

London · United Kingdom

100 reviews shown

8/10

Excellent

14 Jul 2026

Stephen

Good place to stay. Clean and air conditioned rooms. Close to London eye and other attreactions

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Laura

The best part of staying at this hotel was the breakfast that was provided. It was good and had lots of options. The hotel is down the street from the Waterloo Tube Station and there are some restaurants and grocery stores nearby. However, while we were there, the internet and air conditioning was continually down which was very frustrating. Our room was extremely hot and uncomfortable. While some of the staff were helpful, not all of them were. I was travelling with my senior father and some staff would call a cab for us to come to the hotel and some insisted that we use uber to be picked up.

Family

10/10

Exceptional

12 Jul 2026

Michael

The hotel is very well situated for a visit to London…theatres, key sites etc
It is calm, well staffed, and efficient.
The room was spacious, clean and comfortable

Partner

10/10

Exceptional

07 Jul 2026

Branca

Friendly staff, great location and delicious breakfast

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Joseph James

Great breakfast included

Partner

10/10

Exceptional

06 Jul 2026

Susan

Well placed for site seeing or trips for theatre or concerts. Nice size rooms. Good breakfast.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Paul

About 5 minutes walk from Waterloo underground station. Very clean hotel and room. Friendly staff on reception . Was able to check in an hour early free of charge and check out at 12pm instead of 11pm. Comfortable bed . Plenty of choices for breakfast to suit everyone. Seemed very quiet at night with no noise from outside even though overlooking the main road. Very fast lifts to our 4th floor. We will book again if the price was right.

Partner

8/10

Excellent

05 Jul 2026

Kendra

The room was mostly ok, the bathroom was a wet room which I hadn’t anticipated and there was some damage. I usually enjoy buffet style breakfasts but this one was not good. The staff were really great and the proximity to Waterloo station was fantastic.

Self

10/10

Exceptional

05 Jul 2026

Gareth

Great location

Friends

10/10

Exceptional

04 Jul 2026

Wesley Brian

Very good brealfast choices and space

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Chandra Shekhar Reddy

Great breakfast!

10/10

Exceptional

01 Jul 2026

Maritza

10/10

Exceptional

28 Jun 2026

Aurelien

Excellent hôtel ton stay in London.
Only downside: if you don't book a city view room, you'll be looking at a pretty stern wall outside of your window.
Now the pluses: the hitel is spacious and clean. There is always staff around and they are super helpful. All of them. The rooms are spacious. The breakfast is great and plentiful.
The location is super convenient too.
I highly recommend.

Partner

8/10

Excellent

26 Jun 2026

Stephen

Air conditioner was questionable at best but they tried. London was hot and humid this day.

Partner

10/10

Exceptional

25 Jun 2026

Jay

5/5 stars! I stayed at this hotel for 5 days/4 nights during London Climate Week and I was extremely impressed with the hotel and staff. It was clean, organized and well-maintained. Additionally, the staff were unbelievably friendly and organized. The morning breakfast rush was a madhouse but they had plenty of staff cleaning, setting out food, and helping around...it was frankly impressive. The location is excellent - close to many cool neighborhoods and transport lines. If I'm back in the Waterloo area in the future, I will 100% stay here in the future.

Self

10/10

Exceptional

25 Jun 2026

Stuart

Great stay, modern and very comfortable room.

Business

6/10

Pleasant

24 Jun 2026

Michelle

The buffet style breakfast had great options. But the interiors were a bit aged. The location is perfect for local transportation and the Borough market. Bedding/towels were not always replaced.

Family

10/10

Exceptional

22 Jun 2026

Samuel

Fantastic hotel. Room was excellent. A really great place to stay.

Partner

10/10

Exceptional

22 Jun 2026

Leon

Wonderful people !!! And I Love baby Guinness.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Yvonne

The staff were great, the room had a good view and facilities.
The only odd thing is that the room smelt of damp. There was a damp patch by the door where the shower had leaked through. That wasn't a problem except for the damp smell which was quite noticeable.
It didn't affect my stay but it would be good to get it fixed for next time!

Self

10/10

Exceptional

20 Jun 2026

Simon

A well appointed, clean room. The hotel is in a great location for Waterloo Station and staff are very helpful

Partner

10/10

Exceptional

16 Jun 2026

Craig

Nice room and fantastic breakfast!

Self

10/10

Exceptional

14 Jun 2026

Steven

Lovely location, great staff too especially Paulina & Olivia were very helpful & professional

Partner

8/10

Excellent

13 Jun 2026

Timothy

N/A

Partner

6/10

Pleasant

09 Jun 2026

William

The property was convenient to tube and rail facilities, and there were several good restaurants in the area. The property was also very cleaned and well maintained. The staff was also courteous and very friendly. We did run into one issue in that the air conditioner only cooled the room down to an estimated 79-80 degrees. In fairness, temperatures in London were in the low 90s during our stay. The staff did send maintenance to clean the filter in the room, but that had no impact. Staff also told us AC units don’t work that well during times of high temperatures. It would have been nice if they would have offered to move us to a different room instead of having to go through a few miserably hot nights.

Family

10/10

Exceptional

06 Jun 2026

Jacqueline

The staff worked hard to place everyone. They were polite and friendly. The food was good and fresh but I would like warm plates for the cooked food.

Self

8/10

Excellent

01 Jun 2026

Julie

Great hotel to use as a base, just 10 minutes walk from Waterloo. Our room was clean, functional, as long as you didn't mind not having a view. Staff were helpful, breakfast was busy but was good quality and plenty of choice. Well worth the money we paid for the stay.

Partner

10/10

Exceptional

31 May 2026

Joan

We marked excellent for all, and why. We had an amazing breakfast, each day. We ate dinner there each night. The front desk helped arrange taxi's for us, when we checked out. They gave directions to all attractions, etc. We loved the Waterloo area. We'd stay there again!!!

Friends_and_family Family

2/10

Poor

30 May 2026

Shabana

First room stunk of sewage. Staff expected us to wait “hours”. Moved after we complained. Told to try and eat breakfast (07:15) within 30 mins. Run down and tired hotel. Horrible beds and weird vibes.

Family_with_children

10/10

Exceptional

27 May 2026

Danilo

Love the place. Few steps from Waterloo Tube station so very convenient. Very central to everything. Very clean and front staff is very friendly and helpful. Housekeeping staff stewards are great and the rooms were clean but just don’t ask them for any questions about the trains or bus or anything about the area as they’ll always say they don’t know cause I ask about the bus schedules and they were no help. I think most if not all hotels tell their housekeeping to say nothing except to provide answers regarding the room cleaning, towels, toiletries, etc. which makes sense. SO THEN I ask the front desk about the bus schedules and they were able to help.

SO AGAIN-Love the place, love the location, love the free breakfast…. And would definitely stay there again.

Family

10/10

Exceptional

27 May 2026

william

Nice bar/Cafe on property.

Partner

8/10

Excellent

27 May 2026

Maurice

Property has an outstanding hot breakfast.

Partner

10/10

Exceptional

26 May 2026

carlos

Location is perfect. Very clean. Helpfull staff

8/10

Excellent

24 May 2026

Reynaldo

great breakfast every morning

Family

10/10

Exceptional

21 May 2026

Ellen

The room was comfortable, but had no facial tissues. I was told to use scratchy toilet paper. In our next accommodations, I had the same experience, so this must be common in Great Britain. Visitors should be notified so that they can bring tissues with them.

Family

10/10

Exceptional

15 May 2026

May

Clean room, good buffet breakfast, location are convenient.

Family

10/10

Exceptional

13 May 2026

Rawlin

Very quiet room. Friendly and helpful staff. Good value for price paid

Partner

6/10

Pleasant

11 May 2026

Stephen

The bathroom door handle was broken, Steve got locked in the bathroom is was a challenging few minutes quite scary. The breakfast was fine nothing exceptional but felt quite dis functional the yogurts for the fruits are placed in a fridge under the hot food area. The lady who checked everyone in for breakfast was lovely, very polite and cheerful, a big thank you to her. The person who checked us out was fine until he was told about the bathroom door, although we only wanted to report it, for the safety of the next visitor, he was quite dismissive of the seriousness of that situation.

Partner

8/10

Excellent

10 May 2026

Joanna

The twin room was a great size and the bathroom clean and well maintained. The shower was powerful which is rare in some hotels. Breakfast selection was great.
My only disappointment was the pillows which were uncomfortable. We didn’t ask for any alternatives, options may have been available.
Overall a great stay in a nice hotel, really close to the south bank and Waterloo station. Thanks to the helpful and friendly staff

Friends_and_family Family

10/10

Exceptional

08 May 2026

Emma

Good stay

Self

10/10

Exceptional

03 May 2026

Jennifer

Nice location, easy to get to public transport, room was nice, staff was great. Highly recommend!

Family

10/10

Exceptional

25 Apr 2026

Steven

Handy location and good breakfast.

Partner

8/10

Excellent

19 Apr 2026

Adrian

Breakfast menu was ok, but didnt like the way you felt rushed at breakfast, was asked if we could be done in half an hour as it was busy so everybody rushing around, cant do a buffet breakfast in half an hour

10/10

Exceptional

19 Apr 2026

SHARON

A wide arrary of breakfast foods both hot and cold. Staff were extremely pleasant. They made you feel very welcomed. The hotel itself shows sign of wear and lobby chairs need to be replaced or deep cleaned. I would stay again. Bed was comfortable which is a guge plus for me because I have a bad back.

10/10

Exceptional

19 Apr 2026

Steven

Great location. Good breakfast options.

Partner

8/10

Excellent

19 Apr 2026

Sylvia

Room was nice and clean, just need more tea and coffee. Staff friendly and helpful . Breakfast room isn't big enough for the size of hotel.
Was only there for one night so didn't spend any time in hotel.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

patrick

All good but reccomend mattresses changed or turned for more comfortable night r246.
Staff very helpful and would stay again.

Partner

8/10

Excellent

14 Apr 2026

Alecia

The staff is very friendly and efficient. Professional and attentive, even let us check in early. The continental breakfast is great and smoothly operated even with the rotating large crowds. My only complaints are the size of the room and the way the shower door is incomplete. Coming from The Bahamas we're used to the shower doors closing completely

Family_with_children

10/10

Exceptional

14 Apr 2026

Jeremiah

Nothing to complain about the breakfast was alright.

10/10

Exceptional

13 Apr 2026

Armghan

In rioom aafe was not working. Fixed upon request.

Partner

10/10

Exceptional

13 Apr 2026

Wendy

Breakfast was included daily and there was a wide variety to choose from. Tasty. The staff was extremely friendly and helpful! Room was a decent size ( well, this is Europe!) but was very clean! Shower was awesome. If you don’t mind hopping on a train ( Waterloo) to get somewhere, this is a great hotel.

Family

10/10

Exceptional

13 Apr 2026

Emma

Friendly and helpful staff, nice clean room and comfy beds, good breakfast selection.

Friends

8/10

Excellent

12 Apr 2026

Veronica J

Nice breakfast

Family

6/10

Pleasant

12 Apr 2026

Elaine

Hotel staff lovely, room and hotel was clean and well stocked. Breakfast was great, lots of choice and plenty of it.

Only issue we had was with the bed. It creaked constantly and half way through the night the bottom half of the bed broke away from the frame

Partner

8/10

Excellent

12 Apr 2026

Patricia

Great location. Good breakfast. Staff friendly and helpful.
An extra coffee sachet and cream would've been nice

Self

10/10

Exceptional

07 Apr 2026

Dion

Partner

10/10

Exceptional

05 Apr 2026

David

Excellent breakfast

10/10

Exceptional

03 Apr 2026

Laura

Gorgeous stay as always 💕

10/10

Exceptional

03 Apr 2026

Steven

Great location very close to Waterloo station meant that getting anywhere in London is super easy. Good breakfast selection, clean and tidy room.

Partner

10/10

Exceptional

31 Mar 2026

Darren

Excellent customer service and facilities

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

SULE

Extremely clean hotel, lovely staff and free breakfast with a variety of options.

Self

8/10

Excellent

22 Mar 2026

Allan M

Great breakfast. Rooms were a bit small but comfortable. Great area to stay in as well.

10/10

Exceptional

21 Mar 2026

Andrew

Dined in the restaurant in the evening and the staff were excellent. Allowed us to have a drink prior to ordering our meal.
Breakfast was very tasty and plenty of fresh food being brought out when required.

Partner

8/10

Excellent

21 Mar 2026

Lisa

Well situated hotel. Close walking distance to Waterloo station. Fast, easy check in. My only advice would be to buy some snacks and drinks before you arrive as they are very overpriced in the hotel, water £3.99 a small bottle, £2.65 for a Mars bar!!!!

Family

10/10

Exceptional

15 Mar 2026

Rachel

Good breakfast with lots of chpice

Partner

10/10

Exceptional

13 Mar 2026

Kari-Ann

Great stay! Loved the adjoining rooms for my family ; i'd stay again just for that convenience. The bed in one room was not very comfortable (I could feel and hear the springs) but Overall, the hotel was conveniently located, clean, fairly priced, and the breakfast included made mornings so easy. I definitely recommend it.

10/10

Exceptional

08 Mar 2026

Mike

Staff very friendly and helpful

Friends_and_family Family

8/10

Excellent

07 Mar 2026

Janet

Not many shops nearby, but close to the station and a variety of restaurants. Plenty of breakfast options, although the hot food was rather lukewarm. Staff were friendly and helpful and the room was spacious and comfortable.

Friends_and_family Friends

2/10

Poor

05 Mar 2026

Michael

Not a bad hotel. But London is not safe. and would recommend you go elsewhere.

10/10

Exceptional

01 Mar 2026

Emily

Spacious twin room and ensuite.
Excellent breakfast included.

8/10

Excellent

28 Feb 2026

Ann-marie

Very clean and helpful staff

Friends_and_family Friends

6/10

Pleasant

27 Feb 2026

Tifanny

Staff was great. Room was clean!

10/10

Exceptional

27 Feb 2026

Paul

Clean linen and room, nice stay only let down by the COLD breakfast that should be hot consistently over two days and needs addressing

8/10

Excellent

26 Feb 2026

Margaret

very nice hotel, great location 5 minute walk from Waterloo
rooms were good size
very clean ...not enough tea and milk but collected from reception

10/10

Exceptional

24 Feb 2026

Juan Antonio

Great location, it is really close to the subway (the tube) and it’s a 15-20 min walk to the Big Ben / London eye location.
Rooms are good and clean. We stayed in a queen bed room and was perfect for a couple.
One of the big perks was the breakfast, really good and complete.
This was our first time in London and I would recommend this hotel as well.

Partner

8/10

Excellent

23 Feb 2026

Anne

Friendly staff and efficient service. Clean and comfortable with a good breakfast.

Partner

4/10

Poor

19 Feb 2026

Adam

First room smelt terrible so we had to change from two twins to a queen, then changed into another twin room. Forgot my headphones in one of the original rooms which they couldn’t find.

Friends

10/10

Exceptional

17 Feb 2026

Jacqui

Clean and comfortable room. Lovely staff and good value with a nice breakfast included in the rate! Great location near to Southwark tube
and Waterloo stations.

Family_with_children

10/10

Exceptional

16 Feb 2026

Leonie

Very clean modern feeling hotel, the room was a good size and we had a nice side view of the London eye. Shampoo, conditioner, body wash and body lotion were available in the hotel bathroom and they had a really nice smell. Staff were also helpful and friendly, lots of choice for breakfast and it tasted great. I’d stay here again

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Daisy

Was unreal

Leisure Friends

10/10

Exceptional

14 Feb 2026

Ciaran

Very courteous staff - front desk, housekeeping, breakfast team. Thank you!

10/10

Exceptional

12 Feb 2026

Lewis

Very clean and quiet room (even though facing the street), friendly staff and an excellent breakfast buffet. Convenient location for Waterloo station and the Tube. Will definitely stay there again when visiting London.

Leisure Family

10/10

Exceptional

11 Feb 2026

Alison

Clean room
Good location
Professional and friendly staff

Partner

6/10

Pleasant

10 Feb 2026

Jill

Staff were all very attentive but our allocated room was designed for a disabled person?

Friends_and_family Friends

6/10

Pleasant

09 Feb 2026

Avni

Cons: heating in room did not work. Called down to reception and the receptionist said maintenance would take a look from the main control room and she would call us with an update. An hour later we waited and no call.
We went down to reception and maintenance guy was there and didn’t seem to anything about it. No acknowledgement or apology from reception for not callinG back with an update.
-lady in reception looked stressed and nothing explained to me when checking in (card to lifts, breakfast, check out times). No clear queue of where to check in so others that came after me where seen before me.
Pros: room clean. Great location.
-hearing issue not fixed but evening receptionist and manager very good and issue sorted.
-Breakfast was plentiful.

Partner

10/10

Exceptional

09 Feb 2026

Craig

Room very clean xx staff lovely

Friends_and_family Friends

8/10

Excellent

08 Feb 2026

graham

Very clean room, friendly staff. Very comfortable and quiet room. Would happily stay there again.

Leisure Partner

8/10

Excellent

08 Feb 2026

Storry

Room was clean, staff friendly..shame about the poor breakfast...no fried eggs and ar best luke warm food and fatty bacon...shame otherwise good

Leisure Partner

10/10

Exceptional

06 Feb 2026

Fazeela

Best in service

Leisure Partner

2/10

Poor

05 Feb 2026

The room is in we-have-never-seen condition, namely,
1. There is spiderweb like crack in bothroom sink, spreading 1/3 of the basin;
2. The door stopper is broken, potentially the door could damage the wall. We had to report it and declare we should not be liable for any damage;
3. Climate Control is mulfunctional. The next morning it is completely OFF;
4. The heating system is not working so we have to ask for a protable heater; The room is already small enough for 3 of us, it is only half of the size as those in the US Hamptons we stayed;
5. We stayed 3 nights and only seen few smilie faces during the 72hours. Most of the staff showing poker face even we are greeting them. And the housekeeping staff does not speaking English at all. They told us first: No English;
6. On the last day of staying, we found there is a huge stain mark on one of the pillow covers as the room is dim. I was wondering how can this thing be re-used at the first place???
Reported this to the duty manager and showed the item to him. His response is like: sorry about that. No apologies at all. He didn't even make eye contact.
We were thinking are we in the UK or somewhere else??
The room number is 221. Any future guest please check the staus of this properly if assigned to this room or just reject it if not rectified.
Terrebable experience in deed.

Business_and_leisure Family

10/10

Exceptional

03 Feb 2026

David

Good room, food is better than many hotels, staff are great

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Mina

Very good

8/10

Excellent

30 Jan 2026

Amelia

Lovely hotel, clean and modern. We received complimentary upgrade for my husband’s birthday with a spectacular view of the London eye. Very grateful, Very pleased with our stay and will not hesitate to book again.

Partner

10/10

Exceptional

29 Jan 2026

Rosanna

Room was nice and spacious. The twin beds were a good size. Breakfast was amazing

8/10

Excellent

27 Jan 2026

Geoffrey

Nice room although the non-functional bathroom lock was interesting. also if you really want us to not use the room cleaning service, perhaps more tea and coffee at outset would help? We need the room to be serviced just to refill supplies. Breakfast was OK although the phrasing \"Please only enjoy a 30 minute stay\" made me want to stay longer just to see if the staff deliberately started being horrid once the half hour was up. It was a bot of an assumption that I was going to enjoy it at all.

Partner

8/10

Excellent

27 Jan 2026

Aileen

Great location clean and good breakfast

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Stephen

Clean spacious room Staff very friendly and helpful