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citizenM London Bankside

London · United Kingdom

Lavington Street, 20View location

9.2/10Excellent1,117 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.0/109.0
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  • Business hotels
  • Hotels with charm
  • Design

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About citizenM London Bankside

Enjoy complimentary Wi-Fi, a communal living room, and a banquet hall at citizenM London Bankside. The hotel offers on-site dining at canteenM, featuring a bar/lounge, and a coffee shop/cafe. Buffet breakfast is available daily (for a fee). Business travelers appreciate the 24-hour business center, express check-in, and check-out.

Seven meeting rooms are available for events. The 192 guestrooms feature refrigerators, iPads, pillowtop beds with premium bedding, 43-inch Smart TVs with cable, and complimentary Wi-Fi. Private bathrooms include rainfall showers and complimentary toiletries.

Located in London's city center, the hotel is a short walk from Tate Modern and Borough Market, and conveniently close to London Bridge and St. Paul's Cathedral.

Read more about this hotelShow less

Located in London (London City Centre), citizenM London Bankside is within a 10-minute walk of Tate Modern and Borough Market. This boutique hotel is 0.6 mi (1 km) from London Bridge and 1 mi (1.6 km) from St. Paul's Cathedral.

Make yourself at home in one of the 192 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. 43-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 7 meeting rooms available for events.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Noise-free rooms not guaranteed Events/parties not allowed Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in BREEAM Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • Tax ID - 136.0572.29
    • This property accepts credit/debit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • No visitors or unregistered guests are allowed at the property after midnight.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 20.50 per person
    • Late check-out fee: GBP 25 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Arabic

    Ukrainian

    Greek

    English

    Polish

    Turkish

    Catalan

Nearby attractions

Tate Modern 0.5 km / 0.3 mi
Borough Market 0.6 km / 0.3 mi
River Thames 0.7 km / 0.4 mi
Blackfriars Bridge 0.8 km / 0.5 mi
The Shard 0.9 km / 0.5 mi
London Bridge 1.2 km / 0.8 mi
St. Paul's Cathedral 1.2 km / 0.8 mi
Sky Garden 1.6 km / 1 mi
The Strand 1.7 km / 1.1 mi
St. Thomas' Hospital 1.8 km / 1.1 mi
London Eye 1.8 km / 1.1 mi
London Dungeon 1.8 km / 1.1 mi
Westminster Bridge 1.9 km / 1.2 mi
Tower of London 1.9 km / 1.2 mi
Tower Bridge 2 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 192
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 13 more facilities & services
  • Multilingual staff
  • Lift access
  • Luggage room
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Meeting room: 7
  • Business centre
  • TV lounge
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    citizenM London Bankside

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    citizenM London Bankside

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible WITH VIEWSDOUBLE • Accessible WITH VIEWSDBL.H6-WV

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE Accessible WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    citizenM London Bankside

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    citizenM London Bankside

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    citizenM London Bankside

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    citizenM London Bankside

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    citizenM London Bankside

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    citizenM London Bankside

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    citizenM London Bankside

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    citizenM London Bankside

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6-1

    Photos are not available for this room type.

    citizenM London Bankside

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    citizenM London Bankside

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    citizenM London Bankside

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    citizenM London Bankside

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-2

    Photos are not available for this room type.

    citizenM London Bankside

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about citizenM London Bankside

9.2
Excellent
1,117 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
12 Jul 2026
Rachel
This is a wonderful hotel in the great location and fabulous staff – but big word of warning do not be conned into paying extra for a High room. We did exactly this and were told that anything above the second floor was High! Lesson learned
Partner
8/10
Excellent
12 Jul 2026
Devin
Clean room and staff was attentive.
Partner
6/10
Pleasant
11 Jul 2026
Lou
This citizen m is not as good as the Victoria one. I’ll not be ‘trying’ another site anytime soon. Staff inattentive, lots of early morning door slamming and the doors rattle when your neighbours go by. Not very peaceful at all. Also, no bin liner in bin.. ew.
Partner
2/10
Poor
09 Jul 2026
Nicole
Found two bugs around the same area on two different days. The rooms are really really small. Not really for a family but the location is great.
Friends_and_family Family
10/10
Exceptional
08 Jul 2026
Francois
Je retournerai à cet hôtel avec plaisir
Partner
10/10
Exceptional
07 Jul 2026
Mark
Lovely hotel would definitely go back again . Good location very clean hotel and helpful staff.
Friends_and_family Family
4/10
Poor
07 Jul 2026
Merle
The A/C was broken in the room…during a heat wave. In a double room, the bed is oriented in such a way that one person must climb over the other to get out. The staff were friendly and the room was clean, but would not stay here again.
Partner
10/10
Exceptional
05 Jul 2026
Michael
A fantastic place. Great staff, great location. Clean and simple, yet perfect for any single, solo or couple. I would recommend 100%.
Self
8/10
Excellent
05 Jul 2026
bea
Blind got stuck but staff were helpful. Great location.
Partner
10/10
Exceptional
03 Jul 2026
Gail
Really well located about 10 mins walk from Euston and King’s Cross. The staff were super helpful. Our aircon was broken but they brought us a fan without us asking for one. There was no loo roll so they brought some immediately (we found one in the cupboard after). Loads of plug sockets. Loads of storage. Iron in the laundry room. We had trouble with our key card because of the heat and they came immediately to help us. We only used the fridge in the kitchen. Compact room but everything you need for an overnight stay. Location is superb
Friends_and_family Friends
10/10
Exceptional
02 Jul 2026
Melany
No AC in the room for two days. The staff did the best to move us rooms. They were kind but it was so hot and humid
10/10
Exceptional
02 Jul 2026
Aditya
Good
10/10
Exceptional
30 Jun 2026
Juan Luis
Great hotel, very well located and beautiful, friendly staff, not suitable if you expect a gym or large bedroom
Friends_and_family Family
6/10
Pleasant
28 Jun 2026
Jacqueline
Air conditioning not functioning well at all and we had to change rooms. Breakfast was quite expensive.
Partner
10/10
Exceptional
25 Jun 2026
Leo Dan
I love the vibe of the citizenM brand, and the Bankside property delivers it perfectly. The inviting lobby makes it easy to connect with fellow travelers, the breakfast is great, and the design and technology are fun and well thought out. The location is central and convenient, with plenty of dining options and attractions nearby—an ideal base for discovering London.
Business
10/10
Exceptional
23 Jun 2026
jaasaljuus
Easy check in, nice location
8/10
Excellent
20 Jun 2026
Ong
Great location near Tate Modern. Funky lobby design and compact room
Business
10/10
Exceptional
19 Jun 2026
Anthony
Perfect place for a city stay
Partner
8/10
Excellent
15 Jun 2026
Julie
The rooms are compact but well thought out - bed being against the wall didn’t bother us as it was large and comfortable but the only gripe we had was the air con - had to request a fab in the end. The little fridge is a nice touch.
Partner
10/10
Exceptional
14 Jun 2026
Hélène
Personnel très sympathique et accueillant.
Self
8/10
Excellent
14 Jun 2026
carina
Good value.
Clean.
Good location.
Comfy bed
Friends_and_family Friends
4/10
Poor
14 Jun 2026
Jack
Very limited amenities in room. No cups, kettle, ironing board etc. Very much a self serve experience.
Self
10/10
Exceptional
11 Jun 2026
Maria
The staff were wonderful and the highlight of my stay - friendly, helpful and fun to chat with. The bar (including food) is open 24 hours, which really saved us after we got out of the theater and most places were closed. The room was comfortable. The design makes the most of the small space (my friend and I each had our own room). I liked being able to adjust the lighting to my liking.
Friends_and_family Friends
10/10
Exceptional
08 Jun 2026
Killian
Great experience in a modern hotel - brilliant location, would definitely stay again
Partner
10/10
Exceptional
07 Jun 2026
Pawel
Clean Room, Very friendly staff
Partner
10/10
Exceptional
07 Jun 2026
Rob
Excellent stay here. Well located for Borough Market, Waterloo and the Shard. Helpful friendly staff. Rooms are compact but have everything you need and are packed with Tech.

Modern decor with a very chilled vibe about the place.

Would definitely stay here again. Five stars.
Partner
10/10
Exceptional
02 Jun 2026
David
Everything was great except the shower strength was not great, head of handheld was leaking water so made pressure quite weak
Partner
8/10
Excellent
01 Jun 2026
JAMES
I have been a fan of this hotel chain for many years and I believe that potentially it’s beginning to show its age. I’m not sure whether it’s the recent buyout by the Marriott chain or just the age of the property but we had to move rooms twice due to the air-conditioning not functioning properly and in fact the first two rooms we had both phones were not functioning and the second room privacy screen was stuck slightly open so we would have had no privacy.

Andreia was incredibly kind and helpful and dealt with the issues and even comped us breakfast and coffee which was very welcome.

I hope they can get their electrical issues sorted as I really believe in what citizenM are about in terms of comfort and affordability
8/10
Excellent
31 May 2026
Delyth
Great hotel I’ve used before room was clean and quiet
However the faff to turn on the TV all I wanted was to watch the news we went down twice for help then were told to chrome cast sometimes make things simple
A remote control an on and off switch and no QR codes
Partner
10/10
Exceptional
31 May 2026
Rhiannon
This was excellent value for money compared to other options in the area. The staff were so friendly and welcoming, it felt safe for solo travellers, the communal spaces were modern and fun and excellently maintained and the room amenities were superb. Will be staying here again
Self
10/10
Exceptional
24 May 2026
Maria
Great hotel, with friendly and helpful staff.
Friends
10/10
Exceptional
22 May 2026
Yash
Good
Self
10/10
Exceptional
18 May 2026
Natasha
The place was exactly what I needed . It was peaceful and quiet. The staff was nice and the room was clean.
Friends
10/10
Exceptional
17 May 2026
Paul
😀
Partner
10/10
Exceptional
16 May 2026
Joseph
The team was great and made our experience outstanding in London. Everything was awesome.
Partner
8/10
Excellent
15 May 2026
Hadley
while some of the magic has been lost since the Marriott transaction, it's still a fairly solid choice. The prices have gone up and the app is gone but the staff still great. Good coffee and breakfast.
Self
10/10
Exceptional
10 May 2026
Stephen
Funky decor and fabulous staff.
Partner
10/10
Exceptional
10 May 2026
Steven
Great team, clean rooms anda great commmunal hub for working or meeting up
Self
10/10
Exceptional
09 May 2026
joseph
Xxxxxx xxx
Partner
10/10
Exceptional
07 May 2026
Dameda
Just got back from my solo trip to London and had a great experience staying at citizenM. The hotel was clean, modern, safe, and in a really convenient location for getting around the city. The staff was friendly, check-in was easy, and the room had everything I needed for a comfortable stay. As a solo traveler, I felt very comfortable throughout my trip and would definitely stay there again.
Self
6/10
Pleasant
02 May 2026
Tony
Good location, easy check-in, friendly staff and free water station but no tea or coffee facilities in room, layout of bed was very impractical for a couple and the plughole in the sink stank.
Partner
8/10
Excellent
01 May 2026
George
Unbelievable breakfast, staff are very good. Toilet paper is shocking, along with the quality of the towels.

Everything else, really positive.
Business Self
8/10
Excellent
01 May 2026
Rhys
I've stayed at many CitizenMs before, but this was my first time in this location.
Whilst everything was clean, and the overall property was good, there were a few things that just soured the trip:
- Only one lift was working
- I could not set an alarm
- The cables in the rooms didn't work
- I couldn't get the TV to sync up with airplay
- The shower head was leaking
- The sink took forever to empty
That said, I think I may have just been unlucky with this room (303).
Self
8/10
Excellent
26 Apr 2026
Delyth
.
Family
2/10
Poor
26 Apr 2026
David
No Aircon working so had to move rooms
… new room Aircon didn’t work either so was given a fan.

Terrible night’s sleep for £250 a night.
Partner
8/10
Excellent
21 Apr 2026
Jordan
Nice
Partner
10/10
Exceptional
13 Apr 2026
Picharn
This was a great location, central to everything and close to the Borough Market (if you a foodie must go!). Across the street is M&S Simply Food (convenience store), lots of coffee and food options, and easy access to public transportation. Accommodation was clean, friendly staff, easy check-in and out. Overall would highly recommend!
Self
8/10
Excellent
12 Apr 2026
Nicholas
Great location and quirky style. Good rain shower and hi tec rooms. Only disappointed that no beverages in room and had to pay for a tea as not having breakfast. A shame as spoiled overall impression
Partner
6/10
Pleasant
06 Apr 2026
Ryan
Had a funny smell in the room and some dirty around the bed

Apart from that it was an great hotel and amazing facilities
8/10
Excellent
04 Apr 2026
Karen
The bar staff was very friendly.
Partner
10/10
Exceptional
23 Mar 2026
jill
Very small and efficient room, good location, very clean, friendly staff
10/10
Exceptional
17 Mar 2026
Kimberley
Fast check in, trendy hotel, well located
Partner
10/10
Exceptional
15 Mar 2026
Angelina
All so great
10/10
Exceptional
15 Mar 2026
Louise
Great location. Room a compact and comfortable delight. Staff were friendly and chatty. Really enjoyed the stay!
8/10
Excellent
13 Mar 2026
Alice
We love CitizenM for its consistency, soundproofing and big comfy beds. Unfortunately some of the surfaces in our room were a little worn and tired, compared to the usual excellent standard. The base of the sink tap could also do with some deep cleaning as it appears it hasn’t been properly for a while. Hasn’t put me off returning, just wasn’t up to the usual standard we love about the chain.
Partner
10/10
Exceptional
06 Mar 2026
Carlos
Great stay! Live the moder and efficient room
Self
8/10
Excellent
02 Mar 2026
Philip
Clean, comfortable, great location for both South and North Banks of the river
Friends_and_family Family
8/10
Excellent
01 Mar 2026
Gwinny
Room was spotless, bed was giant and comfy, the hairdryer is powerful, toiletries were lovely.

The TV didn't work very well, the shower was quite cold one of our days and the room could do with some glasses for water.

Overall we had a fantastic stay.
Friends
10/10
Exceptional
26 Feb 2026
Amber
Clean room, comfy bed. Lovely staff and bar area. Always full of fun and quirky decor. Nice and quiet considering we were on a main road. Easy to check in & out.
Partner
8/10
Excellent
24 Feb 2026
Keith
Modern design, very fun theme, great location! A small and efficient room that was great for a single traveler like me.
Self
10/10
Exceptional
24 Feb 2026
Carly
Amazing as always.
10/10
Exceptional
24 Feb 2026
Tim
Staff are great, room was clean. Price was spot on too. Only snag was the TV not working properly for a couple of hours.
Self
10/10
Exceptional
18 Feb 2026
Alfreda
Lovely area to relax in downstairs after a day sightseeing.
Friends_and_family Family
10/10
Exceptional
17 Feb 2026
Lauren
Staff were very helpful and courteous when we had technical problems with the room.
Partner
10/10
Exceptional
16 Feb 2026
Michael
Amazing experience.
Business
10/10
Exceptional
15 Feb 2026
Jacqui
Very chilled hotel, very clean & room everything you need - except drink making facilities- bottled water available from the bar & there is a small fridge in the room
Partner
10/10
Exceptional
12 Feb 2026
Rukiye Fusun
Clean convenient great breakfast
Business
8/10
Excellent
08 Feb 2026
Helen
Good location, quiet room and a great welcome by staff. Great accommodation
Self
8/10
Excellent
03 Feb 2026
Timothy J.
Staff were very friendly & helpful. Rooms are small, but clean & conveniently located.
10/10
Exceptional
30 Jan 2026
Elizabeth
Clean room and great amenities. Good location.
Leisure Family
8/10
Excellent
26 Jan 2026
Lei
Friendly staff
10/10
Exceptional
20 Jan 2026
Darren
Room
Leisure Self
10/10
Exceptional
16 Jan 2026
Preet
Great service and great room
Business
10/10
Exceptional
12 Jan 2026
Sara
Excellent setting and the young staff serving us are very nice
Partner
8/10
Excellent
11 Jan 2026
Ana Maria Iba
Clean room
10/10
Exceptional
06 Jan 2026
Sameer
Vwry clean and convenient
8/10
Excellent
05 Jan 2026
Ingrid
Not as good as other citizenM hotels we have stayed in. Room felt dark, we had an interior view, you could literally see the interior of the rooms
10/10
Exceptional
05 Jan 2026
John
Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
6/10
Pleasant
03 Jan 2026
Hongyu
After flushing the toilet, there is a very strong unpleasant smell coming back up.
8/10
Excellent
01 Jan 2026
Danielle
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Business_and_leisure Partner
6/10
Pleasant
26 Dec 2025
Versica
There was no bottled water in the room and no glasses for tap water either. Think sink drain smelt bad.
5.43 am the fire alarm went off so felt terribly unrested.
Other than that room was tidy and bed was comfortable.
Business_and_leisure Self
8/10
Excellent
24 Dec 2025
HANNAH
Clean room, nice staff. Would recommend
Leisure Self
10/10
Exceptional
22 Dec 2025
Dominic
Lovely staff made for a great stay. Go the extra mile to help. Solid clean modern hotel. Great location and not too expensive. Great place to sleep and recover from jet lag.
Self
10/10
Exceptional
21 Dec 2025
CAROLINE
Room was spacious for 4 adults, 4 proper comfortable beds, spotlessly clean, staff amazing friendly, and helpful. Great location.
4/10
Poor
21 Dec 2025
Caroline
Check in was horrible. No hello. Just 'we are not doing check in yet, too early. Leave your bags'

I understand rooms aren't ready and I am ok with that, but to greet people tha way is really bad service.
10/10
Exceptional
21 Dec 2025
Victoria
Perfect location, clean, spacious room
Partner
8/10
Excellent
20 Dec 2025
Maleknaz

I have stayed at this hotel brand in several different cities, and overall it has consistently been a very pleasant experience. The property is well maintained, the atmosphere is nice, and the staff are genuinely friendly and helpful.

During this particular stay, however, there was one significant inconvenience. The fire alarm went off, and shortly after that the water was shut down for the entire morning. Unfortunately, this meant that the late checkout I had paid for, specifically to rest and shower comfortably before leaving, became essentially unusable.
Leisure Self
8/10
Excellent
20 Dec 2025
Fergus
Fantastic place to stay. Great value and comfortable room.

Would be good to have a kettle and tea facilities in the room.
Business
8/10
Excellent
18 Dec 2025
John
Room was nice. Housekeeping was good. Nice lobby. Downsides: no early check in options. No outside food in the lobby. Fire alarms went off in the morning and it shut off water to my room so I couldn't shower.
4/10
Poor
15 Dec 2025
Simon
While the room was nice and the location was good, this was over shadowed by the fire alarm going off over over an hour on the Saturday morning. Not only did it wake us up, we couldnt shower and go out for breakfast as the water was off. The hotel sent an apology email, no other reco.pense was offered.
Friends_and_family Friends
8/10
Excellent
15 Dec 2025
Emma
Great room, although no facilities to make tea or coffee which for a hotel in London is unusual
Leisure Partner
2/10
Poor
14 Dec 2025
Vicky
Everything was good until the morning. The firealarms kept going off around 10am. Then mid showering the water went off, so unable to both shower/ rinse suds off. Toilet stopped flushing, no water to clean our teeth. The temperature in the room was too high also, even though we had put it on to the coldest setting. Disappointed that it ended badly
10/10
Exceptional
12 Dec 2025
Marianne
Great location, helpful staff, super-comfy bed. Will definitely be checking in again.
Leisure Self
10/10
Exceptional
10 Dec 2025
Samuel
citizenM may have created the perfect hotel for work trips--a perfect use of limited space, tech upgrades (e.g., mood lighting and music), iPad controls, a massive bed, and plenty of storage; excellent and plenty of shared work space, and a 24/7 bar. Added to all of this they're in great locations for restaurants, local sights, and walking.
Business
10/10
Exceptional
08 Dec 2025
Brittany
What a unique stay! This was my first time staying in a Citizen M hotel and it was cool. The rooms were unique and cozy (perfect for sleeping off jet lag) - though really compact (which was perfect for us). the staff was wonderful.
Partner
10/10
Exceptional
07 Dec 2025
Elias
Loved the vibe
Leisure Family_with_children
8/10
Excellent
03 Dec 2025
Nancy
Very courteous and helpful staff, and convenient location. The room was small and lacked places to put things down. A small dresser would be a nice addition. Nice lounge in lobby.
10/10
Exceptional
02 Dec 2025
Reymark
All good
Business Partner
10/10
Exceptional
29 Nov 2025
Davie
Loved the concept, only small downside was lack kettle so could enjoy hot drink in room. Staff were really lovely and so helpful. Bed comfy, cool iPad controls.
Friends_and_family Family
8/10
Excellent
28 Nov 2025
Feruz
room was clean
Leisure Friends

Location & surroundings

citizenM London Bankside
Lavington Street, 20, London, United Kingdom

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citizenM London Bankside

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