Name: Marlin Apartments London Bridge - Empire Square
Address: Empire Square South Long Lane, 34, London, SE1 4NA, GB

10/10

Exceptional

19 Jul 2026

Philip

Good

Family

10/10

Exceptional

18 Jul 2026

Nicholas

Really great location - easy for underground / bus / national rail. Has a Tesco Express on ground floor of building which was so convenient. The Shard is only a couple of minutes walk away and Tower Bridge is walkable in 15 minutes.
The apartment was clean, comfortable and exactly as described. Relatively quiet at night and always felt safe.
The only negatives were no air conditioning in the apartment and the elevators are really small and get crowded after 4 people. They did supply us with fans which helped a lot during a crazy London heatwave.
Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Mark

Safe, clean, convenient to grocery store and tube.
Excellent views, as well.

Partner

8/10

Excellent

15 Jul 2026

Kimberly Yua Fen Liao

The location was very convenient to access the Tube and buses. The Tesco Express downstairs was great for grabbing quick snacks and drinks. The area felt safe and overall our family had a comfortable stay. Only downside was the washer/dryer combo unit was pretty impossible to figure out and in the end I had to hang wet clothes around the unit to dry. It was fine but don’t expect to easily do your laundry.

2/10

Poor

14 Jul 2026

JULISSA

No AC and apartment is so hot!!! Long hallways to get to your apartment with no AC. Small elevator. Horrible customer service, no bathroom for guests if your room isn’t ready they tell you to go to Starbucks. Not customer friendly.

Family

8/10

Excellent

14 Jul 2026

Graeme

Convenient location in easy walking distance from Borough Tube Station. There’s a small Tesco right next door but the fresh food choices are limited. We came during a London heatwave and didn’t realise that the apartments don’t have air con. Column fans were provided however. The kitchen was equipped with the basics. Washing machine and dishwasher were a godsend. Overall, Marlin Apartments are recommended.

Partner

10/10

Exceptional

13 Jul 2026

Bryn

V

8/10

Excellent

11 Jul 2026

Robert

Everything was ok without being WOW that was well worth the money..

Friends

8/10

Excellent

10 Jul 2026

Noshirwan

Have an air conditioner

Family_with_children

10/10

Exceptional

08 Jul 2026

Andrew

Really nice space. I wish it was air conditioned, but otherwise, no complaints.

Self

10/10

Exceptional

08 Jul 2026

John I

Only stayed for one night wish I had stayed longer. Great location. Parking available.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

YASMINE

Great location, reception team were very friendly and accommodating. Loved the L'Occitane toiletries. Apartment was clean and sofa bed made up. Although on booking I knew there was no air conditioning, the apartment was very warm. Not much air flow when, around 30degrees. Would stay again but not in summer. Amazing view of Shard from apartment!

Friends

2/10

Poor

06 Jul 2026

Milcah

Leak from sink into bathroom floor, never fixed...no a/c, nor stated on website b4 booking. 4 guests in room but only two towels in entire flat, toilet paper dispenser not stable and toilet paper fell into leaked shower water on floor and waited 1 day 1/2 for extra toilet paper and when i did ask at the front desk, some guy said he is with another company and that request must go to his colleague, which was literally right next to him. He could've simply said to his colleague, \"This guest needs toilet paper, can you help him\". And they said they'd bring it to my flat, as they had none readily available because they were low on supplies. Poor supplies management. Asked for extra fan on day one, no fan was honored during entire 4 day stay. The employees are very comfortable as the lobby is air-conditioned. The building has 22 floors and only two guests lifts/elevators which makes waiting for it painfully long and even longer come check-out time, when many guests are doing the same. The beds are terrible. Would NEVER stay there again,EVER!

Family_with_children

10/10

Exceptional

05 Jul 2026

Claire

Very spacious, clean and good location

Family

10/10

Exceptional

04 Jul 2026

SAEED

I really enjoyed the stay. The receptionist Mariam was very helpful.

Family_with_children

8/10

Excellent

29 Jun 2026

Denise

Very clean, although lack of air con was an issue in such hot weather!

Family_with_children

10/10

Exceptional

27 Jun 2026

Peyman

Excellent, although pricier than expected

Self

10/10

Exceptional

25 Jun 2026

Hermione Adrienne

The apartment itself was lovely, but finding the entrance, although big, was difficult, as when you arrive, it's not always at the front of the property and I asked someone for directions who stated that it happened often. If the sign on all the doors stated that the entrance as next to Tesco, then it would be easier. The

Self

10/10

Exceptional

25 Jun 2026

Kath

Well maintained and very clean

Self

10/10

Exceptional

19 Jun 2026

Ahmed

Everything as described, easy check in , 1 bedroom apartment was very good sized & super clean. Staff in reception very nice. Nothing was wrong about the place , I stayed for 1 night & it was great.

Self

10/10

Exceptional

19 Jun 2026

Elaine

Great Location, super clean and comfy

Partner

10/10

Exceptional

19 Jun 2026

MRS A SIMONS

We always like something larger as a family of 4 with two teenagers. This was ideal and the location was perfect as we were going to look at Kings College which was walking distance. Only issue we had with the apartment we were given was that it was looking onto a garden with a door from the garden next to our bedroom window and it sounded like there were people right outside our bedroom during the night. It was only an overnight stay so not a major issue but could be if you were staying longer.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Emma

Great for London Bridge

10/10

Exceptional

16 Jun 2026

Sabina

Pleasant accommodation, especially if your stay is long. It is very spacious and well equipped with all the necessities. I believe it will be very comfortable for families with kids. It is quiet, but in the same time very close to the busy neighbourhood. There is a grocery store right at the building exit. Security seems to be great. On top of that you can get a wonderful view of the city. Recommend.

Self

8/10

Excellent

16 Jun 2026

Marlene

No AC in the unit. Needed to sleep with windows open but no screens so bugs flew in. Also mattresses are not comfortable neither the master bedroom and especially not the sofa bed. Other than that the property was big, and had most of the amenities you would need for a short or even extended stay in London.

Family_with_children

10/10

Exceptional

15 Jun 2026

Chirag

Good location close to London bridge and underground station is close by. Borough market is very close by and must see.

Family_with_children

10/10

Exceptional

13 Jun 2026

Anthony

Nice place.

Family_with_children

10/10

Exceptional

08 Jun 2026

Kim

Stayed in a 1 bedroom apartment for 7 days. Room was very spacious and had all kitchen appliances and crockery etc and fridge that was large enough to store supplies. Supermarket right at front door but other options for eating just down the street. So options to eat at home and prepare your own meal or go and get some food from surrounding area. Bathroom was large but shower over bath took a little bit of getting used to as was quite ahuge step to get in or out which may be an issue if your have mobility problems or elderly. Ysed the washing machine while staying but found it a bit tricky to work out how to use it as dryer but finally got there. There was now daily servicing of apartments but that is explained upfront before booking and again at check in. Did not find this a problem as allowed us to just get up when we were ready and able to sleep in if we wanted. We found this location to be very convenient with Borough station 3 minutes away and London Bridge station an easy 10 minute walk. Buses were also available right outside the door or up on the high street. We were able to walk to Tower Bridge and Tower of London and used the tube to easily get around to other sites. Although not out very late at night felt safe in this area. I would have no hesitation in staying here again or recommending it for travellers who want a little more room and able to do their own thing. There is 24 hour concierge if needed but did not need to contact them

Partner

10/10

Exceptional

07 Jun 2026

Graham Bryn

I was provided with this accommodation at the last minute, as an alternative to my original booking, because the original apartment was no longer available.
The customer service provided through Vrbo / Expedia was exceptional as the accommodation, at Marlin, was identified and booked less than 24 hours before my planned arrival date/time.

In effect, the prompt action provided by the customer service team members saved my holiday.

The standard of accommodation was excellent value for money and provided an ideal base from which to explore London.

Friends

10/10

Exceptional

07 Jun 2026

Jean

Good location !

Friends

10/10

Exceptional

07 Jun 2026

Thomas

The apartment was very clean and comfortable. Convenient to the Borough tube station and very close to Borough market. Would be great for a long term stay (we stayed 5 nights)

Partner

10/10

Exceptional

07 Jun 2026

Rhonda

Everything is great!

Family

10/10

Exceptional

04 Jun 2026

MARINA

Always a warm welcome and departure for the friendly and very professional staff. The apartments are always clean and well equipped.

Highly recommended.

Marina

Self

10/10

Exceptional

01 Jun 2026

David

lovely clean appartments in the heart of London

Partner

8/10

Excellent

31 May 2026

Shayma

Good space and amenities. Tea/ coffee/ cleaning products provided.
We stayed for 5 nights but were not entitled to room cleaning as our stay was under a week.
Only 2 toilet rolls provided.
Fan provided but no aircon so it was very warm.
Our room on the 1st floor was very overlooked through by the courtyard. People would walk right pasted the window at times and could see right in.
We would stay again but would request a different room

Friends_and_family Family

6/10

Pleasant

29 May 2026

Pedro

The property and staff are great but don’t go in the summer the rooms had no AC and it could get hot. But besides that the location was great and the staff was very helpful.

Family

10/10

Exceptional

28 May 2026

Kate

I've stayed multiple times at marlin empire square. A very comfortable stay once again. Thank you

Friends_and_family Family

10/10

Exceptional

24 May 2026

Philip

It is a great option. There is also a Tesco Express directly under/next to the property. Very convenient.

Self

10/10

Exceptional

22 May 2026

Cheryl

Fantastic apartment, fresh and clean. Will definitely stay here anytime I'm in London again.

Self

10/10

Exceptional

21 May 2026

Antonietta

Lovely view, extremely spacious. Great kitchen. We found adjusting the temperature in the shower a bit tricky - maybe it's a Euro thing. Great neighbourhood near Borough market. If you want to see the major tourist destinations, it's a bit more work with the busses and tube.

Family

10/10

Exceptional

03 May 2026

Suzanne

Lovely spacious 2 bedroom apartment in a great location

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Richard

Excellent apartment which I used for 2x nights, the staff were friendly and helpful. The views of London were amazing. Local amenities were very good. The only criticism was no air conditioning, which might be an issue during hot weather.

Self

8/10

Excellent

29 Apr 2026

Maria

Nice size apt for family. Great location with Tesco downstairs. Close walk to Borough market and London Bridge tube line. Laundry machine was difficult to use since some apts had new machines with no instructions.

Family_with_children

4/10

Poor

28 Apr 2026

celal fatih

We stayed at Marlin Apartments in London, UK for a week, and unfortunately our experience was disappointing overall. Traveling with four kids, we expected at least basic upkeep, but there was no cleaning service provided during our entire stay, which quickly became inconvenient.
On the second day, one of the main elevators stopped working and, surprisingly, it was still out of service by the time we left. That left everyone relying on just one elevator, which was a struggle—especially since our stroller could barely fit inside. It made getting in and out of the building frustrating and time-consuming.
The only real positive was the location. Being about a 10-minute walk from the center was definitely convenient and made it easier to get around the city.
Overall, while the location was great, the lack of maintenance and service made this stay far less comfortable than we had hoped

Family_with_children

10/10

Exceptional

28 Apr 2026

Belinda

Great location very modern apartment

Friends

10/10

Exceptional

26 Apr 2026

zoe

This was a last minute booking that turned out to be an excellent choice. It was a great location, very clean, and overall a lovely apartment. Our only minor complaint would be that the sofa bed isn’t very comfortable, but to be fair we were warned about this at check in as one of us was running the marathon.

Friends

8/10

Excellent

24 Apr 2026

Nelli

A nice little one bed apartment near London Bridge. Check-in was easy and friendly, the apartment was clean with good amenities. It was a bonus to be able to do laundry and have a proper kitchen. The sofa was pretty uncomfortable, but that's pretty minor.

Definitely on the more expensive side, but I would stay again just for the convenience.

Self

10/10

Exceptional

13 Apr 2026

Kerry

The best views you'll ever get of almost every London landmark! The penthouse was amazing, the beds were comfy, the facilities top notch. The view - out of this world!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Carolyn

Clean and very comfortable stay, great to have tea and coffee available especially when only there for the one night. Could have done with more milk. Tesco express very convenient next door if staying longer. Great location for tube, pubs and Borough Market.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Michael

First, the address of in the listing is not actually the entrance, which was confusing. The room was clean and the kitchen was well appointed. There were no paper goods other than toilet paper, so we had to buy paper towels and tissue. Also, no washcloth (which seems to be the standard in the UK?) The deposit (hotels.com won’t allow me to say the amount) is excessive, IMO, and atypical.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Nicki

Perfect location, fantastic apartment and brilliant staff. Nothing not to like

4/10

Poor

22 Mar 2026

Mitchel

Check in was not available until 5.30pm for one room and the other was about 6pm.
The room we couldn’t get into until later did not have any bedding

10/10

Exceptional

21 Mar 2026

Marcy

We were very pleased with this apartment. It was centrally located and easy to get to the borough Market and other restaurants and shops. It was easy to navigate and close to the underground. All of the accommodations met our needs and it was a comfortable stay.

Family_with_children

8/10

Excellent

18 Mar 2026

saroj

A bit expensive I think for the apartment

Family_with_children

10/10

Exceptional

11 Mar 2026

Susie

Great location and would highly recommend! Spotlessy clean and good room sizes 😃

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Miyuan

Room is generally clean. The bed is very comfortable. Convenient stores close by. Subway is close by. Very good location. The dryer doesn’t dry the cloths well. Eventually we had to hang dry.

Family_with_children

10/10

Exceptional

05 Mar 2026

Carl

Room was large and clean with everything you need for a 3-4 night self catering stay. Shops and restaurants nearby which was convenient. Washing Machine and Dishwasher were useful too. I would recommend adding some door hooks to the bathroom door to hang towels. Check in process was quick as was the check out process. Staff were efficient and polite.

Partner

6/10

Pleasant

05 Mar 2026

Martin

Check in staff cold and ride

Self

8/10

Excellent

01 Mar 2026

Emma

Value for money. Attentive service.

Partner

8/10

Excellent

25 Feb 2026

Angela

Great place to stay in London. The room was comfortable and clean. The kitchen was well stocked and made for a great space for a team meeting.

Self

6/10

Pleasant

23 Feb 2026

Priscilla P

This time, the state of the flat was disappointing. The dishwasher did not work and some of the cabinetry was broken and the there was a strage smell emanating when the light was switched on in the ensuite bathroom and worst of all we were put beside a janitor's office and there was a lot of noise at all times of the day.

Business

6/10

Pleasant

16 Feb 2026

Paula

Room wasnt as it shows on the pictures. More badic, sette was not useable very uncomfy. Bedroom really small. Location was really good as we wanted to be close to borough markey, was about a 5 minute walk. Lovely staff at check in but charged me to get in the room 20 minutes early.

Partner

8/10

Excellent

15 Feb 2026

Tania

Good location of the apartment

Leisure Friends

10/10

Exceptional

13 Feb 2026

Melanie

The room was clean with good facilities, tea, coffee and milk provided. Would recommend

6/10

Pleasant

12 Feb 2026

christine elona

Staff were 5 star !

to sit in the apartment on a sofa bed is not comfortable as it falls open

Netflix was not an option for me to use as the television was not connected to the wifi. Staff tried to help but needed to be moved to maintenance, which were not available in the evening. There was no suggestion of moving room, or partial refund.

Business Self

4/10

Poor

28 Jan 2026

Marco

Decor and fittings to all areas living room, bedroom, kitchen and bathroom worn and tired.

Business Partner

8/10

Excellent

22 Jan 2026

Ayusha

It was really good

Friends_and_family Friends

6/10

Pleasant

21 Jan 2026

Graham

Bed mattress too hard. Living room Sofa uncomfortable. Getting in and out of bath to stand in shower a potential accident waiting to happen. No hand rails to aid getting in and out of bath to stand in shower for over 55s. Potential to slip is overwhelming !

Partner

10/10

Exceptional

21 Jan 2026

susan

My wife and I spent an excellent three nights at the Marling Apartments. Its location is ideal for Borough Market, Southwark Cathedral, and all such things south of the river. Our room was clean, very well equipped and the bed was comfortable.

The only problem was the sofa-bed which, when used as a sofa must be the most uncomfortable in the UK. Luckily we could use the pouffes instead.

Partner

8/10

Excellent

20 Jan 2026

Michael

Great room

4/10

Poor

11 Jan 2026

Saima

The customer service was awful. They let me go to the car park without the room key and I was stuck in the car park. The woman at the reception wasn’t friendly either

8/10

Excellent

06 Jan 2026

Cian

Really spacious and very clean.
They charge extra for cots, high chairs and for checking in 2 hours early. Seems a bit excessive on top of the high charge.

8/10

Excellent

04 Jan 2026

Qi

Washing machine not functioning very well and too loud. Some lights can not be turned off.

Leisure Family

6/10

Pleasant

29 Dec 2025

Stephanie

the bathroom facility was very old and the washing machine was not automatic

Leisure Family

10/10

Exceptional

28 Dec 2025

Lisa

Lovely apartment

Leisure Friends

10/10

Exceptional

25 Dec 2025

Austin

The two bedroom apartment was plenty large and well appointed for four people and the location was perfect for a quick two night stay! The staff was also very communicative and was flexible with travel interruptions which is super appreciated! We ended up walking to The Royal Oak pub one evening and would highly recommend it as well!

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

KOK

Nice staff, Ms.Sharika help us a lot, call on the night before check in to confirm my check in time, and I am looking for parking in London that night. With her help I parked my car for two nights at Marlin Apartment with a small fees. Really appreciate and thanks for her excellent service.

Business_and_leisure Family

8/10

Excellent

06 Dec 2025

Neil

Clean and spacious rooms. A little noisy, but good value for location

Business

10/10

Exceptional

06 Dec 2025

Victoria

Lovely helpful staff on check-in. Apartment was absolutely huge. Comfortable beds. The only thing I would bring up was the curtains need to be cleaned as there were stains over the ones on the balcony and bedroom. Having plain cream curtains through the apartment is probably not the best idea. Thank you for a fantastic stay.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Stephen

Perfectly situated and tube stations close by. Spotlessly clean, a large apartment allied to very pleasant staff. I’d recommend easily.

Leisure Family

10/10

Exceptional

29 Nov 2025

Mark

Great apartment in a good location. Will definitely stay again.

10/10

Exceptional

27 Nov 2025

BRANDON

Convenience location.

10/10

Exceptional

26 Nov 2025

Armando J

Excellent service and great area to stay

Leisure

10/10

Exceptional

21 Nov 2025

Nicholas

Very clean and great value

6/10

Pleasant

20 Nov 2025

Neil

Arrived to check in at 3pm - room wasn’t ready until 4:30pm. No luggage store available while I waited.

Once I was able to check-on, the team on reception were friendly and professional but wanted to take a photocopy of my photo ID, rather than simply see it to validate that I was the person who had made the booking. I was not happy to allow them to do this, because of security concerns - it had name, DOB, address. The team assured that the photocopy would be destroyed after my stay, and were a little insulted by the insinuation. No offence was meant, but there is no legitimate reason for a copy of ID to be taken, as a UK citizen. If this is the policy, it should be made clear that a copy of your photo ID will be taken and retained at booking - it simply said that photo ID was required to check-in, not that they would make a copy!
Once in, the appartement was clean, comfortable and in good condition.

Business

10/10

Exceptional

20 Nov 2025

Steven

Very well laid out apartment

Business

2/10

Poor

19 Nov 2025

Martin

We recently stayed at this hotel apartment for six nights, and unfortunately, our experience was far from satisfactory.

Staff and Service
The staff were consistently unfriendly and unhelpful, which created an unwelcoming atmosphere throughout our stay.

Requests for assistance were often met with dismissive responses, leaving us feeling unsupported as guests.

Housekeeping and Cleaning Policy
No cleaning service was provided during our six-night stay. We were informed that cleaning is only scheduled on day eight, and any additional cleaning requests would incur extra charges.

This policy is highly inconvenient, especially for families staying multiple nights, as basic cleanliness should be maintained without additional costs.

Amenities and Supplies
Upon arrival, we were supplied with only four bath towels, two toilet rolls, and two small bottles each of shower gel, shampoo, and body lotion.

When we requested fresh towels, we were told that as this is a service apartment, we were expected to wash and reuse them using the washing machine and dryer provided in the room.

Requests for additional shower gel and toilet rolls were refused, with the explanation that guests must purchase these items themselves.

Overall Impression
While the apartment itself may be functional, the lack of hospitality, inadequate housekeeping, and refusal to provide basic amenities made our stay uncomfortable and disappointing. For a property marketed as a hotel apartment, we expected a higher stand

10/10

Exceptional

18 Nov 2025

Jingjing

The room is very clean and big, good space. It has sofa bed and very useful for family visitors.

10/10

Exceptional

16 Nov 2025

Louise

Very friendly and helpful staff as well as being good apartments

Friends_and_family Friends

10/10

Exceptional

16 Nov 2025

Jean Francois

Nice large beautiful room with kitchen only a 5-minute walk from Borough Market

Leisure Partner

8/10

Excellent

13 Nov 2025

Fabrizio

The apartment is very big: way more than the London average

Business Self

10/10

Exceptional

04 Nov 2025

Susan

Very helpful staff and the apartment was clean and comfortable. Will happily stay again

Leisure Self

10/10

Exceptional

24 Oct 2025

John

Great apartment very close to St Guys Hospital and The Shard, underground parking is a bonus.
Loads of places to eat on your door-step.

6/10

Pleasant

24 Oct 2025

Robert

Check in was terrible, I had my 2 young children with me, we were put in a queue and reception allowed queue jumpers and then called people in the wrong order.

There was a guy who was doing his best but a lady in the back ground offered no help to clear the queue just chatted.

As you can see I use hotels app virtually every week of the year almost always on my own so a rare family break as ruined by the 40 minute wait to check in (we were soaked from the rain)

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Mick

Check in took a long time we were leaving to go to London at 2.15 but we were charged £20 to check in 30mims early
That’s called money grabbing

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Brandon

Highly recommend on a budget!

Wonderful experience, large room with a significant amount of extra space. Didn’t hear a single peep from other tenants!

Partner

8/10

Excellent

06 Sep 2025

Louise

Shame we couldn’t have a balcony but great views of the shard from our room. Very spacious, had everything we needed for our stay including iron, fan and hair dryer. Fully stocked kitchen with all the utensils. Staff were friendly and helpful. Outside the property did t feel as safe as other places we’ve stayed and it was rather untidy but very near the tube for access to the rest of London and a convenient Tesco store right outside.

Leisure Family_with_children

6/10

Pleasant

05 Sep 2025

Alan

My family and i recently stayed at Marlin Empire Square.
We found the apartment to be very hot. The couch which also doubled as a bed was almost impossible to sleep on.
The kitchen lacked basic utensils to cook a meal.
We found the apartment clean and of good size.
The location is great for site seeing, grocery stores and transport. We were able to walk to most tourist attractions from the apartment.
The staff were ok too.
We would re-book if the couch and kitchen issues were addressed.

Leisure Family

8/10

Excellent

03 Sep 2025

Valeria Valerievna

Shops and underground stations nearby, excellent location close to everything we needed.

Leisure Family

8/10

Excellent

29 Aug 2025

Greg

We had spacious 2 bedroom apartment great value for London with easy very close access to the underground railway. Nearby Burrough markets and two tube stations meant all of London was at our doorstep. Apartment was in generally good order, sofa had been used as bed by heavy person so needed a support strap replaced but otherwise ok. Will definitely book again.

Leisure Family