Name: Bermondsey Square Hotel
Address: Bermondsey Street, London, 9, London, SE1 3UN, GB

4/10

Poor

29 Jul 2026

Fung Wa

Not properly cleaned room. Firnitures tired

2/10

Poor

29 Jul 2026

Fung Wa

Very tired property, not properly cleaned

8/10

Excellent

29 Jul 2026

Julie

Spacious family room, comfortable double bed, clean, only downside was the impossible to open sofa bed that was well overdue an upgrade, uncomfortable amd could feel all the metal springs. Fantastic, friendly, helpful staff who came to help assemble the bed and bring clean bed linen. Friendly reception and helpful. Would stay again but not on a sofa bed

10/10

Exceptional

28 Jul 2026

Kirsten

We had a lovely stay. The room was spotless, and arriving to a cool, air-conditioned room on such a hot day was wonderful. The beds were really comfortable, the rainfall shower was great, and the complimentary water, hot drinks and toiletries were a lovely touch.

The staff were all so friendly and helpful, and the continental breakfast was simple but had everything we needed.

The location is perfect, just a 15-minute walk from London Bridge Station, and the view of The Shard and the London skyline made our stay even more special. And Bermondsey Street with love cafes and restaurants on the doorstep.

We’d happily stay here again.

10/10

Exceptional

27 Jul 2026

Josephine

The staff here was so lovely. I got in very late on a Friday evening and I called to tell them that I wouldn’t make it before the check in cut off time. The gentleman kindly waited for me. This was such a god send as after a day of delayed flights etc I was so relieved. They couldn’t have done more to make the stay better. Thank you

10/10

Exceptional

26 Jul 2026

David and Karen

Good sized room, comfortable bed and great shower. Air con was excellent.

4/10

Poor

25 Jul 2026

jill

The terrace that was offered to the guests off of our room turned out to be a shared terrace and the seats and area were so dirty that it was impossible to enjoy. When I spoke to the manager his response was it was my responsibility to have said something to the cleaning staff whom I never even saw because we left so early to do tours of the city. How is the hotel cleaning their amenities my responsibility?

6/10

Pleasant

23 Jul 2026

Ian

The hotel was absolutely fine but nothing more. Pretty tired old room and bathroom but it did the job for one night. Wouldn’t stay for longer though.

8/10

Excellent

15 Jul 2026

kevin

Air conditioning was first class which is great in a steaming London.
The hotel was fine but starting to look a bit tired.
I booked a suite which had a nice balcony which would have benefited from a clean

Self

10/10

Exceptional

15 Jul 2026

Irene

The stay was great. The staffs were courteous and serviceable. Great environment.

Self

8/10

Excellent

15 Jul 2026

Lisa

Good hotel in great location. Bad hospitality tray.

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Fiona

I have stayed here many times for work. Nice to see that the rooms have had a bit of a refurb. Good AC in the room (I stayed 2 nights during heatwave) & bed v comfy. The rooms are quiet but not soundproof (you’ll hear corridor noise)
Hairdryers have an automatic cut-out so they only work on hot for 2-3 mins then stop, You have to wait another 5-10 mins for them to work again. Useless for styling long hair.
There was only 1 lift working for the duration of my stay, and there are much better breakfasts to be had on nearby Bermondsey St, but the location is v good and I will book again.

Self

10/10

Exceptional

13 Jul 2026

Jackie

I arrived early for check in hoping to just be able to leave my bag but after a quick check, I was told my room was ready. The reception staff were very friendly and welcoming, and explained everything I needed to know.
The room was clean, a sufficient size for me and very comfortable - the air conditioning was particularly welcome. The toiletries in the bathroom were pleasant (a nice surprise to have conditioner included) and the tea tray (and biscuits) and the water bottles in the fridge were replenished daily. All in all, I had everything I needed for a comfortable stay.

Self

8/10

Excellent

13 Jul 2026

Mark

Lots of interesting shops and restaurants in the area and conveniently close to Tower Bridge…

Family

10/10

Exceptional

11 Jul 2026

Waylon

Very nice large rooms! Rooms were clean with plenty of cool air feom the air con. Would definitely stay here again. Breakfast was underwhelming for the price you pay, but otherwise not horrible.

Family

10/10

Exceptional

10 Jul 2026

Tanvi

Clean room, great view, helpful staff and front desk team, close to amenities and sights. Would stay again

Self

10/10

Exceptional

06 Jul 2026

Philip

The antique market on Friday

10/10

Exceptional

05 Jul 2026

Dawn

The hotel is at a very central location, easy to get around by public transit or by foot.
Great neighbourhood with many restaurant and cafe near by.

Partner

8/10

Excellent

04 Jul 2026

Ariane

Good room with great continental breakfast included. I was woken up twice by the reception and when I picked up there we noone. I left my phone number and email address si they could reach out when my luggage was delivered but they didn't. Only found out it had arrived at checkout. They were nice enough to let me leave it there for the day though.

Self

10/10

Exceptional

03 Jul 2026

Mark

Excellent modern hotel in a convenient location.

Partner

8/10

Excellent

30 Jun 2026

Hemayell Bon

I had a comfortable stay.

10/10

Exceptional

28 Jun 2026

Mary

nice size clean room

Family

10/10

Exceptional

28 Jun 2026

Louisa

Really super place, great location

Partner

10/10

Exceptional

28 Jun 2026

Carly

It was very clean and slightly unusual layout but modern rooms. Staff kept our cases for the day when we checked out. Near the Shard.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

John

Great stay in a vibrant area!

Self

10/10

Exceptional

24 Jun 2026

Elizabeth

The room and bath were little but clean and just fine for two people. Staff were friendly and helpful. There was easy access to buses, little grocery stores, and restaurants. We felt quite safe walking to and from the area.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Tolu

Amazing but kindly improve on your breakfast

10/10

Exceptional

22 Jun 2026

Irene

Nice location and helpful staff

4/10

Poor

21 Jun 2026

Martyn

Dated hotel in need of a refurb. Tatty walls dirty shower head and toilet. Do not offer the VIP perk wouldn’t stay again very disappointing

Partner

10/10

Exceptional

20 Jun 2026

victoria

Excellent location. Highly recommend Fluerie restaurant nesrby

Self

6/10

Pleasant

10 Jun 2026

James

Hotel feels a little dated.

Self

10/10

Exceptional

09 Jun 2026

Nathan

Nice quiet location, room was spacious and check in was simple even being able to check in later in the evening. Nice air conditioned room would happily stay again.

Self

10/10

Exceptional

07 Jun 2026

Mohir R

Sainsburys right opposite, lovely room, cant think of any downsides

Partner

6/10

Pleasant

31 May 2026

Nicole

During our entire stay our room key did not work, turned out to be the door itself. On check in was told this would be sorted the next day, however by check out we could still not get into our room without the help of the receptionist. Other than this the staff were helpful and the room was clean and comfortable

Partner

10/10

Exceptional

29 May 2026

Simon

My go-to place to stay in London. Never had a bad experience!

Self

10/10

Exceptional

28 May 2026

Mandy Raspin -

Lovely hotel in a great area. We had a suite with private balcony which was great on a sunny morning with coffee in hand

Partner

4/10

Poor

22 May 2026

Antony

Unfortunately not a good experience. Unfriendly staff and everything was average at best. Small uncomfortable bed. No ability to black out day light. Poorly maintained rooms and bathrooms.

10/10

Exceptional

19 May 2026

Marcelino

Got a free upgrade so was very happy. Room was great and amenities were great as well. Staff was very kind:

Family

10/10

Exceptional

17 May 2026

Krittapas

Nice room, great location, surrounded by historic sites.
Helpful and friendly staff. Great selection of breakfast.
Could not find any competitor with this price range and quality.

Business

10/10

Exceptional

14 May 2026

Ricardo

It’s ver convenient

Family

10/10

Exceptional

13 May 2026

Rhys

The room was brilliant, very spacious

Partner

10/10

Exceptional

12 May 2026

Lynda

Personally the A/c was too cool & blowing onto my bed.
Spoke with a manager & it was turned down for the following evening & towel rail turned on.
Room was clean, window did need a clean.

Self

2/10

Poor

05 May 2026

Vladimir

Property smells of cigarettes smokers worser than pub
Not possible to open windows at night even little bit.
Window blocked no fresh air
Vent making noise all night like
Old fridge

Self

8/10

Excellent

04 May 2026

Sevgi

Good

Partner

10/10

Exceptional

01 May 2026

Gail

Great hotel. Staff really helpful and great choice at breakfast

Partner

10/10

Exceptional

30 Apr 2026

Shelly

A very nice and well organised hotel stay the staff were very friendly and the location was excellent only 10 minutes from Tower Bridge.

Partner

10/10

Exceptional

16 Apr 2026

Liam

Room spotless

Family

10/10

Exceptional

02 Apr 2026

Joanne

Spotlessly clean room with comfy bed and fridge. Loved the loation and the staff

Self

10/10

Exceptional

30 Mar 2026

Anne

The room was lovely! It had everything we needed and bed was super comfortable. The shower was good, with a waterfall head and a good temperature throughout. Lovely towels clean bedding, and the staff went above and beyond to make sure we were OK - we needed a plug socket near the bed and the receptionist chose a room for us and checked with us the position of the socket would work. We had met her in the morning when we dropped off our bags and explained what we needed. Really enjoyed our stay here.

10/10

Exceptional

29 Mar 2026

Joanne

Lovely room and very convenient for shops, cafes, the Fashion and Textiles Museum and London Bridge station.
Staff are very helpful and breakfast is excellent

Self

6/10

Pleasant

29 Mar 2026

Abdalmajeed

Poor condition

Partner

6/10

Pleasant

24 Mar 2026

Mark

Check in ok , but staff not that welcoming , maybe more training required . Room ok , air con noisy and plumbing bit adhoc , but shower good once working .
Breakfast good ,
Will stay again but needs more customer interaction on arrival and departure ! No one at desk

Self

10/10

Exceptional

24 Mar 2026

Tina

Great location, hotel was clean, quiet and staff friendly. The only area for improvement is temperature cobtrol in the rooms- they were very warm. Changing the thermostat in the room made no change, a fan in the room would be helpful.

Self

8/10

Excellent

23 Mar 2026

Wayne

Check in was smoother than expected

Self

10/10

Exceptional

23 Mar 2026

Sian

Great hotel, lovely location, clean rooms and will definitely be coming back

Friends

8/10

Excellent

22 Mar 2026

Nicholas

Good location, comfy room but bit hot and prefer opening windows to a/c

Self

10/10

Exceptional

22 Mar 2026

Morag

The staff were very friendly and helpful, room was nice and coffee tea and water complimentary

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Ian Douglas

Just used as a base

Partner

10/10

Exceptional

20 Mar 2026

Debbi

Reception staff were very helpful and friendly.
Room was upgraded and it was a good size.
Bed linen clean but bath mat was stained. That is the only negative thing I found

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Saroj

.

Self

6/10

Pleasant

14 Mar 2026

Jodie

The staff are amazing. The property didn’t look like the images, but it was clean and well located.

8/10

Excellent

13 Mar 2026

Thom

Nearby supermarket and great pub across the way

Partner

8/10

Excellent

08 Mar 2026

Ashley

I’ve stayed here a few times and it’s been great overall as usual. The only downside this time was that the air conditioning was quite loud and took a while to start working.

Partner

10/10

Exceptional

28 Feb 2026

Kanella

Clean room, great location, nice modern bathroom

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Amy

Room was very clean and comfortable. Location was fabulous as well. Short walk to the tube.

Self

10/10

Exceptional

20 Feb 2026

Kayla Botha

Lovely room with lots of space! Would stay here again!

Partner

8/10

Excellent

16 Feb 2026

Nicola

Great room and shower

10/10

Exceptional

16 Feb 2026

Gregory

Excellent value for money. The room was very clean and the staff very friendly. I highly recommend this hotel.

Leisure Partner

8/10

Excellent

08 Feb 2026

Alwina

Room was comfortable & staff really friendly and helpful

8/10

Excellent

08 Feb 2026

Phil

Decent hotel, great location if you need access to Southbank, Borough Market or London Bridge station.

Business

10/10

Exceptional

08 Feb 2026

Catherine

Very comfortable bed, great shower and excellent location

Partner

8/10

Excellent

06 Feb 2026

Leanne

Room was clean, staff were friendly

Friends_and_family Friends

8/10

Excellent

05 Feb 2026

Rachel

Comfortable bed and blackout blinds. Staff were friendly.

Leisure Self

10/10

Exceptional

01 Feb 2026

Linda

Room clean, staff very friendly & helpful, breakfast extensive.

Leisure Family

4/10

Poor

27 Jan 2026

Janice

Poor soundproofing — I could clearly hear the next room’s phone calls and TV. The bathroom had issues: the sink drained poorly, the toilet did not flush properly, and there was hair in the shower on arrival.

Self

6/10

Pleasant

23 Jan 2026

Fiona

Lovely area, great coffee, lots of dogs.

Business

10/10

Exceptional

15 Jan 2026

Tania

Everything was lovely. I was a solo traveller and arrived very early in the morning. A little light was on in the room so it was welcoming after a long night. The evening staff were so kind. The reception staff in the morning lovely and then the breakfast man was so nice. Very clean very welcoming and would highly recommend

8/10

Excellent

10 Jan 2026

Penny

Yes

10/10

Exceptional

01 Jan 2026

Francesca

Comfy beds, great customer care, clean, good view. Very happy. Thank you

Friends_and_family Friends

8/10

Excellent

25 Dec 2025

Sharon

Good location

Partner

8/10

Excellent

25 Dec 2025

Robert

Noisy air con units. Good location and value overall. Helpful and friendly staff.

Self

10/10

Exceptional

20 Dec 2025

RUI

n/a

10/10

Exceptional

19 Dec 2025

Claire

Check in was great, very quick. Had a lovely room, 1st floor with terrace. Nice size and very clean. We had to turn heating off as was very hot in the room. Bed comfy. Location was good, lots of places for food nearby. Great place to stay.

Partner

6/10

Pleasant

11 Dec 2025

Florian

Located a bit off the centre, about 10-15 minutes from tube stations. Hotel rooms have a good size. VIP status was not recognized.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Michael

Excellent hotel and great value for money. Check in experience was really good and staff so helpful when we couldnt get aircon to work (user error, lol). Room was big by london standards, very clean, has a fridge with complimentary water and a brilliant bathroom. Very close to bus routes but 10 or 15 mins to underground. 20 mins walk to Tower of London. Small Sainsbury's next door. Would definitely recommend.

Partner

8/10

Excellent

07 Dec 2025

Lorna

Appearances very deceptive from outside. Lovely little place, staff very helpful and polite. Room 609 lovely the sights outside our bedroom especially at night were wonderful. Comfy beds and room really nice and spacious.
Only thing that lets it down is not having a bar especially for guests to have a wee tipple or a night cap.
I booked our room for slightly central and the price. It was alright but next time might take taxi fares into consideration and upgrade nearer.
Overall it was a great experience.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Adam

The room smelled of stale cigarette smoke, which seemed to be entering through the bathroom air vent. I reported this on the day of arrival, but nothing was done. The hotel was busy, so I understand they may not have been able to move me to another room.

What was worse, though, were the bed bugs. I developed bites on my back and didn’t realise they were from the hotel until the itching and swelling got worse after I left. The bites could only have come from the hotel, as I haven’t been anywhere else in the last six months except home.

Because of these two issues, everything else about this hotel is irrelevant to me.

Leisure Family

10/10

Exceptional

06 Dec 2025

Clare

N/a I didn’t have breakfast

Leisure Self

8/10

Excellent

06 Dec 2025

Phil

…

Business

6/10

Pleasant

05 Dec 2025

LauraJane

Room was ok but bathroom wasn’t particularly clean and was in need of renovation

Leisure Family

8/10

Excellent

03 Dec 2025

Fiona

Staff amongst the friendliest you’ll find anywhere in London. Nothing was too much trouble and they made us feel very welcome. Special shout out for Vasile. Hotel’s in a great location for neighbourhood shops and restaurants. Rooms are a little tired and could do with updating but otherwise we really enjoyed our stay and would recommend.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Neil

Large clean room, powerful shower and a very comfortable bed. Would recommend

Leisure Self

10/10

Exceptional

29 Nov 2025

Tracey

I had a free upgrade to the nicest room In the hotel, it had a large balcony and a hot tub. Will definitely stay again and highly recommend this hotel. Staff were very helpful.

10/10

Exceptional

26 Nov 2025

Irene

Great

Self

10/10

Exceptional

26 Nov 2025

James

It was great

Self

8/10

Excellent

25 Nov 2025

Martha

Clean room and very friendly staff.

10/10

Exceptional

24 Nov 2025

Christina

Lovely big room. Great location

Friends_and_family Friends

8/10

Excellent

22 Nov 2025

amanda

Great location, very nice room, breakfast was very nice, good variety. Staff friendly.
Although I was greatly disappointed during breakfast which is self service. The lady who was employed in the dining room was extremely inefficient at her job, the cereal was not stocked up, bread had not been replaced, simple touches that were essential at breakfast, she really couldn’t be bothered. She was there two mornings, our last morning there was a different girl working who was excellent at her job. Very disappointing when staff can’t be bothered.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Robert

Clean and comfy hotel

4/10

Poor

19 Nov 2025

Jannah

Great location, but the hotel is in a shameful state of disrepair. Lifts are old, public spaces are shabby. Comes across as more of a budget hotel. Stains on carpet and curtains, marks and scuffs on walls, scratches on tables, chunks of bathroom wall missing, mismatched and outdated cheap furnishings.

Staff were helpful with a late checkout (which we didn't use as didn't want to stay a minute longer than necessary) but the £25 card hold for contactless deposit (as opposed to £1 for physical card) seemed disproportionate and staff were unable to adequately explain why this discrepancy existed.

The Premier Inn and Travelodge around the corner are in better condition. Just don't stay here.

Business_and_leisure Partner