Bermondsey Square Hotel

United Kingdom , London
LONDON, Bermondsey Street, London, 9
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100 reviews shown

6/10

Pleasant

14 Mar 2026

Jodie

The staff are amazing. The property didn’t look like the images, but it was clean and well located.

8/10

Excellent

13 Mar 2026

Thom

Nearby supermarket and great pub across the way

Partner

8/10

Excellent

08 Mar 2026

Ashley

I’ve stayed here a few times and it’s been great overall as usual. The only downside this time was that the air conditioning was quite loud and took a while to start working.

Partner

10/10

Exceptional

28 Feb 2026

Kanella

Clean room, great location, nice modern bathroom

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Amy

Room was very clean and comfortable. Location was fabulous as well. Short walk to the tube.

Self

10/10

Exceptional

20 Feb 2026

Kayla Botha

Lovely room with lots of space! Would stay here again!

Partner

8/10

Excellent

16 Feb 2026

Nicola

Great room and shower

10/10

Exceptional

16 Feb 2026

Gregory

Excellent value for money. The room was very clean and the staff very friendly. I highly recommend this hotel.

Leisure Partner

8/10

Excellent

08 Feb 2026

Alwina

Room was comfortable & staff really friendly and helpful

8/10

Excellent

08 Feb 2026

Phil

Decent hotel, great location if you need access to Southbank, Borough Market or London Bridge station.

Business

10/10

Exceptional

08 Feb 2026

Catherine

Very comfortable bed, great shower and excellent location

Partner

8/10

Excellent

06 Feb 2026

Leanne

Room was clean, staff were friendly

Friends_and_family Friends

8/10

Excellent

05 Feb 2026

Rachel

Comfortable bed and blackout blinds. Staff were friendly.

Leisure Self

10/10

Exceptional

01 Feb 2026

Linda

Room clean, staff very friendly & helpful, breakfast extensive.

Leisure Family

4/10

Poor

27 Jan 2026

Janice

Poor soundproofing — I could clearly hear the next room’s phone calls and TV. The bathroom had issues: the sink drained poorly, the toilet did not flush properly, and there was hair in the shower on arrival.

Self

6/10

Pleasant

23 Jan 2026

Fiona

Lovely area, great coffee, lots of dogs.

Business

10/10

Exceptional

15 Jan 2026

Tania

Everything was lovely. I was a solo traveller and arrived very early in the morning. A little light was on in the room so it was welcoming after a long night. The evening staff were so kind. The reception staff in the morning lovely and then the breakfast man was so nice. Very clean very welcoming and would highly recommend

8/10

Excellent

10 Jan 2026

Penny

Yes

10/10

Exceptional

01 Jan 2026

Francesca

Comfy beds, great customer care, clean, good view. Very happy. Thank you

Friends

8/10

Excellent

25 Dec 2025

Sharon

Good location

Partner

8/10

Excellent

25 Dec 2025

Robert

Noisy air con units. Good location and value overall. Helpful and friendly staff.

Self

10/10

Exceptional

20 Dec 2025

RUI

n/a

10/10

Exceptional

19 Dec 2025

Claire

Check in was great, very quick. Had a lovely room, 1st floor with terrace. Nice size and very clean. We had to turn heating off as was very hot in the room. Bed comfy. Location was good, lots of places for food nearby. Great place to stay.

Partner

6/10

Pleasant

11 Dec 2025

Florian

Located a bit off the centre, about 10-15 minutes from tube stations. Hotel rooms have a good size. VIP status was not recognized.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Michael

Excellent hotel and great value for money. Check in experience was really good and staff so helpful when we couldnt get aircon to work (user error, lol). Room was big by london standards, very clean, has a fridge with complimentary water and a brilliant bathroom. Very close to bus routes but 10 or 15 mins to underground. 20 mins walk to Tower of London. Small Sainsbury's next door. Would definitely recommend.

Partner

8/10

Excellent

07 Dec 2025

Lorna

Appearances very deceptive from outside. Lovely little place, staff very helpful and polite. Room 609 lovely the sights outside our bedroom especially at night were wonderful. Comfy beds and room really nice and spacious.
Only thing that lets it down is not having a bar especially for guests to have a wee tipple or a night cap.
I booked our room for slightly central and the price. It was alright but next time might take taxi fares into consideration and upgrade nearer.
Overall it was a great experience.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Adam

The room smelled of stale cigarette smoke, which seemed to be entering through the bathroom air vent. I reported this on the day of arrival, but nothing was done. The hotel was busy, so I understand they may not have been able to move me to another room.

What was worse, though, were the bed bugs. I developed bites on my back and didn’t realise they were from the hotel until the itching and swelling got worse after I left. The bites could only have come from the hotel, as I haven’t been anywhere else in the last six months except home.

Because of these two issues, everything else about this hotel is irrelevant to me.

Leisure Family

10/10

Exceptional

06 Dec 2025

Clare

N/a I didn’t have breakfast

Leisure Self

8/10

Excellent

06 Dec 2025

Phil

…

Business

6/10

Pleasant

05 Dec 2025

LauraJane

Room was ok but bathroom wasn’t particularly clean and was in need of renovation

Leisure Family

8/10

Excellent

03 Dec 2025

Fiona

Staff amongst the friendliest you’ll find anywhere in London. Nothing was too much trouble and they made us feel very welcome. Special shout out for Vasile. Hotel’s in a great location for neighbourhood shops and restaurants. Rooms are a little tired and could do with updating but otherwise we really enjoyed our stay and would recommend.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Neil

Large clean room, powerful shower and a very comfortable bed. Would recommend

Leisure Self

10/10

Exceptional

29 Nov 2025

Tracey

I had a free upgrade to the nicest room In the hotel, it had a large balcony and a hot tub. Will definitely stay again and highly recommend this hotel. Staff were very helpful.

10/10

Exceptional

26 Nov 2025

Irene

Great

Self

10/10

Exceptional

26 Nov 2025

James

It was great

Self

8/10

Excellent

25 Nov 2025

Martha

Clean room and very friendly staff.

10/10

Exceptional

24 Nov 2025

Christina

Lovely big room. Great location

Friends_and_family Friends

8/10

Excellent

22 Nov 2025

amanda

Great location, very nice room, breakfast was very nice, good variety. Staff friendly.
Although I was greatly disappointed during breakfast which is self service. The lady who was employed in the dining room was extremely inefficient at her job, the cereal was not stocked up, bread had not been replaced, simple touches that were essential at breakfast, she really couldn’t be bothered. She was there two mornings, our last morning there was a different girl working who was excellent at her job. Very disappointing when staff can’t be bothered.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Robert

Clean and comfy hotel

4/10

Poor

19 Nov 2025

Jannah

Great location, but the hotel is in a shameful state of disrepair. Lifts are old, public spaces are shabby. Comes across as more of a budget hotel. Stains on carpet and curtains, marks and scuffs on walls, scratches on tables, chunks of bathroom wall missing, mismatched and outdated cheap furnishings.

Staff were helpful with a late checkout (which we didn't use as didn't want to stay a minute longer than necessary) but the £25 card hold for contactless deposit (as opposed to £1 for physical card) seemed disproportionate and staff were unable to adequately explain why this discrepancy existed.

The Premier Inn and Travelodge around the corner are in better condition. Just don't stay here.

Business_and_leisure Partner

10/10

Exceptional

18 Nov 2025

Greg

Great location, close to restaurants and Bodegas.

Leisure Self

6/10

Pleasant

05 Nov 2025

Szolomija

The hotel is very run down and in need of renovation. The room was quite dirty. The location is brilliant

10/10

Exceptional

04 Nov 2025

Hina

The room was clean and spacious. The assortment of biscuits were delicious. Good variety of hot beverages and nice to have bottled water avaliable. The check in and out process was easy. Great area. Felt very safe walking in the area late in the evening

Leisure Family

6/10

Pleasant

26 Oct 2025

Amber

Nice hotel with good room. Breakfast needs improvement

2/10

Poor

25 Oct 2025

LaEisha

I would not let a dog stay here. The service was terrible. Room was dirty and unkept. Blinds had holes in them and the bed was extremely uncomfortable. Not to mention they hotel gave authorization for a maintenance person to access my room without me knowing while the dnd sign was on the outside of my room.

Self

4/10

Poor

24 Oct 2025

Marcelle

One of the staff was so rude . She put her hand in my face when asking for a simply question .

Staff need training on how to trouble shoot POLITELY

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2025

Ruben Jr

Nice cosy hotel

Leisure Self

10/10

Exceptional

15 Oct 2025

Stephen

Great spot to walk to a lot of great parts of the city and a quick taxi to the rest

Leisure Family

6/10

Pleasant

12 Oct 2025

David

I’ve stayed at this hotel on numerous occasions and continually reviews that the hotel needs refurbishing. Condition of hotel has noticeably deteriorated in the 16 months since my last stay. Technology now doesn’t work properly, lifts go out of service too regularly, rooms looking more and more shabby. Two saving graces are staff who are generally friendly and the location which is wonderful

Self

10/10

Exceptional

11 Oct 2025

Hussam

Loved our stay

Leisure Partner

8/10

Excellent

07 Oct 2025

Bastien

Clean room

Leisure Family

8/10

Excellent

28 Sep 2025

Brad

Room was clean but could use a fresh coat of paint

Partner

10/10

Exceptional

28 Sep 2025

David

Great fast check in.... Nice area....lively but not noisey....very clean

Partner

8/10

Excellent

27 Sep 2025

Deb

Bermondsey is a very vibrant street. Great restaurants and shopping. The hotel staff was very accommodating to let us use the breakfast room tables to play games. The rooms were clean and if you needed anything the staff got it for you. I highly recommend anyone to stay at this hotel.

8/10

Excellent

18 Sep 2025

Alan

The hotel was quiet and very clean. The staff was fantastic, so kind and very helpful. I would definitely stay here again.

Leisure Family

8/10

Excellent

16 Sep 2025

Oringa

The staffs are very nice and helpful. We felt welcomed. One star off from cleanliness due to the washroom needs some updates on molds & rusting of some fixtures. One star off the hotel facility due to there isn’t a safe to use inside the room. The security of the hotel is pretty good. 24hrs guard, room card access to elevator area and room card access to main entrance of the hotel in the evening.

8/10

Excellent

12 Sep 2025

Devon

Staff was very friendly and helpful. Room was clean and above average and had good amenities.

Leisure Friends

10/10

Exceptional

09 Sep 2025

Zhiren

Good size rooms and toilet in a central location yet quiet neighbourhood

Leisure Partner

10/10

Exceptional

08 Sep 2025

David

Excellent stay in a good location. Only negative is that the hotel does not have a bar

Partner

10/10

Exceptional

30 Aug 2025

Galina

A bit far from the underground.

Leisure

10/10

Exceptional

19 Aug 2025

Nicholas

Good location, comfortable and great breakfast

Always comfortable and excellent breakfast. Great location and friendly staff. Only issue is difficult to turn a/c down and always on in bathroom?

Partner

10/10

Exceptional

19 Aug 2025

claire

Weekend city break

As always . A great stay at this hotel. Staff are always welcoming , nothing too much trouble . Great location for us . We will be back soon hopefully

Partner

6/10

Pleasant

15 Aug 2025

Verified traveler

Meh

Okay hotel. Great location but nothing special. Bathroom not clean with mould in shower screen doors. Worn out and old design for bedrooms.

Business

8/10

Excellent

11 Aug 2025

Alison

Great location and easy walking distance to tubr , markets , tower bridge , food and drink options , friendly staff with easy check in and out , room perhaps a little tired although clean and great size . Slight concern was small step into the bathroom which after 3 trips and almost injuring myself we put a white towel down to highlight it and avoid any further accidents

Leisure Partner

10/10

Exceptional

05 Aug 2025

Matthew

Great Experience

Great experience, minor issue with our key working when we first checked in. They had the room ready early so they accommodated an early check in. Key didn’t work but we were allowed in and able to shower and settle in before they tried to repair the card reader on the door. We went out to eat and everything was sorted when we returned.

Partner

10/10

Exceptional

03 Aug 2025

Janine

Leisure Family

10/10

Exceptional

03 Aug 2025

Mudhu

Great location in Bermondsey. Not far from London Bridge station. Staff were very friendly. The room was great - working AC and the bed was super comfortable. The interior could do with a bit of a refurbish, but I can’t complain because everything was in working order. I would stay here again!

Leisure Friends

10/10

Exceptional

02 Aug 2025

Paul

2/10

Poor

28 Jul 2025

michael

Not what we paid for

When i booked the hotel on the front page of hotel on hotels.com it says parking available this was not the case i had to drive into a public parking near waterloo the cost was 55 pound that i didnt plan for then a nice 16 minute walk back to hotel.also it states on the hotel there is air-conditioning but there wasnt i was in a family room with 4 people it was red hot they provided 2 fans whis isnt air-conditioning we went for a graduation so when we left the room all pf us were sweating and uncomfortable.

Friends_and_family Family

2/10

Poor

27 Jul 2025

Alexandra

Did not get to stay at this hotel. I had problems cancelling the stay through Orbitz and the hotel

8/10

Excellent

26 Jul 2025

Cyreeta

While I didn’t have a horrible time, it certainly wasn’t what I expected. The 15-minute walk to the rain was a chore, the rooms were somewhat outdated and it just didn’t give the vibe I was looking for. The area wasn’t my favorite.

Leisure Family

10/10

Exceptional

24 Jul 2025

Verified traveler

Anniversary night away

Great location, easy access to London Bridge and Borough Market. Would recommend

Partner

10/10

Exceptional

24 Jul 2025

Sandra

Thank you very much .
The room had a good size.

10/10

Exceptional

23 Jul 2025

Lakshmi

The hotel and the staff are excellent. Very pleasant place around .

Only feedback the lights are dim in the room it would be good to have atleast 1 or 2 bright ones

Leisure Family

10/10

Exceptional

23 Jul 2025

Ian

Nice Place

This is a really nice hotel in a good area with plenty things around.
It is an easy walk to both London Bridge and Tower Bridge.
The hotel doesn’t have a bar or evening restaurant, however there are enough around.

Partner

4/10

Poor

22 Jul 2025

Gida

Rooms great - receptionist kind and helpful , manager not so great in terms of customer experience - He made me feel unwanted and was condescending - The front desk staff was excellent helpful welcoming =the manager the opposite . I moved to Travel Lodge in Tanner Street and could not have made a better choice -

Leisure Self

10/10

Exceptional

22 Jul 2025

Maria

It was ok and close to tower london

10/10

Exceptional

21 Jul 2025

Stuart

Friendly efficient staff, great location

Leisure Partner

8/10

Excellent

20 Jul 2025

Michelle

Great hotel with a few minor issues.

At check in the staff were extremely helpful. The room was spacious but lighting was poor especially as the hair and make up area light didnt work so we had to use one of the bedside lamps. Bathroom was spacious and the shower was wonderful but the paintwork in the bathroom was chipped and the shower seals needed cleaning as they were grubby. Free wifi was a plus!

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Max

Very lovely stay here

Lovely stay for a couple of nights. Great breakfast, smart room, very clean, friendly staff, nice location. Will definitely be back next time we are in London.

Partner

6/10

Pleasant

13 Jul 2025

Dinah

The room was quite small and worn but the staff were very nice. It was a bit of a walk to the London Bridge station but close to bus stops. The area had lots of restaurants nearby.

Leisure Partner

10/10

Exceptional

12 Jul 2025

Abigail

Awesome stay

Leisure

10/10

Exceptional

07 Jul 2025

Lucy

I really liked this hotel and will stay again. Great location, quiet but very near Tower Bridge and London Bridge. Fantastic customer service at the front desk and on the phone. Great room with lovely large desk. Well functioning air conditioning.

Business_and_leisure Self

10/10

Exceptional

06 Jul 2025

Bruno

Nice hotel

Nice hotel. Recommended

Partner

8/10

Excellent

27 Jun 2025

Verified traveler

Convenient for Tower Bridge

Ideal stay for walkable trips around the Tower Bridge area - both sides of it. Everything conveniently within reach - pubs, restaurants, shopping, open air spaces, and scenic strolls.

Partner

10/10

Exceptional

26 Jun 2025

Newport

Great hotel

Good sized room for London. Aircon was on when we arrived which was a blessing cos it was boiling hot outside. Tidy room, nice shower. All good 🙂

Partner

8/10

Excellent

25 Jun 2025

Simon

Ok - needs a paint

Room was ok, bathroom very spacious but the room as a whole needs a good redecoration as it has clearly been touched up but that stood out.
Check in was swift but we did have a minor issue with the electronic keys but working but that was soon resolved.

Partner

8/10

Excellent

21 Jun 2025

Gillian

The Hotel was perhaps a little tired but this was more than compensated by the quiet area, a comfortable room (fridge a bonus), good shower, excellent breakfast and delightful staff from reception to the restaurant and those who cared for our room. Thank you

Leisure Friends

10/10

Exceptional

09 Jun 2025

Simon

Great find close to London Bridge

Self

8/10

Excellent

09 Jun 2025

Xueke

Great location in a lively neighbourhood with plenty of dining options nearby.

Business Self

6/10

Pleasant

07 Jun 2025

Jonny

Decent hotel, clean and did the job. Rooms need updated and look a bit tired. Also quite noisey with the doors banging during the night. But aircon worked was good. Tv options were good
Service was ok. One girl was fantastic but other 2 were a bit lack lustre.
Good location.

Partner

6/10

Pleasant

06 Jun 2025

Don

Location good. Close to London Bridge and Burroughs Market. There is a Sainbury market across the plaza.

I was charged twice for a uk adapter and they refuse to correct the error or provide the correct receipt.

Leisure Partner

4/10

Poor

01 Jun 2025

Lura

The air conditioner was not working in our room for the duration of our stay. When reported, the front reception said they would have it looked at. No one ever came and the front desk did not communicate. When speaking with other guests, they commented that the air in their rooms was so cold that they had to turn it down. Our room was stagnant and sticky the entire stay. It was reported 4 times. On the last day I was told that maintenance was off the past two days, basically meaning that they were not truthful when they said they would get them to look at it.

Leisure Family

6/10

Pleasant

01 Jun 2025

Raizza

Room was good size and clean. Location was close to london bridge. Only thing we didnt like is you could hear every door that is being slammed when goin in and out of rooms.

Leisure Partner

10/10

Exceptional

31 May 2025

Andrew

Nice modern room excellent area of London, good and inexpensive breakfast, friendly staff

Leisure Self

8/10

Excellent

30 May 2025

Nolan

Worth staying

The hotel has a great location with some fantastic places to eat within walking distance.

Business

8/10

Excellent

29 May 2025

Kevin

The front desk needs to be more friendly.

Leisure Family

8/10

Excellent

29 May 2025

Patrick

Convenient for what I needed. Nice safe area. Odd-shaped room, but no complaints.

Leisure Self

4/10

Poor

09 May 2025

haddad

The room AC was very poor and it was very hot, the shower was all mouldy (head and ceiling), and the facilities were very poor. Very hot in the common areas with limited AC in hot weather makes it impossible to even relax.

Leisure Family

10/10

Exceptional

08 May 2025

Keith

Staff are great and very helpful, will definitely be back!

Leisure