City London hotel

United Kingdom , London
LONDON, Borough Road, 30
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100 reviews shown

10/10

Exceptional

26 Feb 2026

Jane

Very friendly staff, room very adequate and nice views of the shard. Good breakfast

Partner

2/10

Poor

17 Feb 2026

Jeffrey

The room did not have water for the 2/3days i was there akd unable to wash.
There was much noise througout the night and early mormings.

Self

10/10

Exceptional

08 Feb 2026

Guilherme

Room had anything needed for a short stay (tea, biscuits, coffee, water). Nice breakfast with plenty of options. Great value for price

Leisure

10/10

Exceptional

05 Feb 2026

Jason

Staff were excellent- credit to the hotel - great continental breakfast overall a really good experience

Business

6/10

Pleasant

03 Feb 2026

Marissa

The room was okay, smaller than i anticipated but was manageable.
The guests were courteous.
The breakfast menu was limited in options but still good quality.

Business Self

8/10

Excellent

31 Jan 2026

Simon

Excellent staff, very clean room, great location, value for money, good breakfast.

Friends_and_family Friends

8/10

Excellent

15 Jan 2026

REVATHY

Very nice and pleasant stay

Leisure Family

6/10

Pleasant

02 Jan 2026

Jane

there was hair in the shower and the room did not appear to have been cleaned very well.

8/10

Excellent

31 Dec 2025

Omar

Staff was nice. Simple room in a quiet area. Couldnt ask for more.

Leisure Friends

6/10

Pleasant

27 Dec 2025

Aidan Thomas

Nice but very small room and bed ok. More hostel vibes

Business

8/10

Excellent

19 Dec 2025

Allan

Place was clean, staff was polite. Breakfast was good. Can walk to train station. Room a bit small. Good value.

Leisure Partner

8/10

Excellent

14 Dec 2025

NEIL

Location is everything. Small rooms but in this part of London, no surprise. Staff very helpful.

Partner

6/10

Pleasant

13 Dec 2025

Stephen

The room was clean and the staff very courteous and helpful. The room however was very disappointing. The double bed was pushed up against the wall that meant you could get out of the bed one side. This disrupted our sleep as my wife and I do get out of bed during the night. It’s a double bed in a room only suitable for a single bed.

Leisure Partner

8/10

Excellent

07 Dec 2025

Manuel

Amazing staff and breakfast included

Partner

6/10

Pleasant

05 Dec 2025

Jilly

The staff were accommodating and stored my bag pre-check in. However, the room wasn’t great at all. The mattress was as hard as a brick, the noise from the busy street outside and adjoining/upstairs rooms meant I had a terrible and uncomfortable night’s sleep. Plus, everything was dusty and the towels had stains.

Maybe I just got a bad room but £150 a night for that is absolutely crazy.

4/10

Poor

01 Dec 2025

Paul

Positives:
- Friendly welcoming reception staff.
- The room was clean
- WiFi was fine.
- Bathroom was clean and looked newly fitted.

Negatives:
- The “double” room was very pokey - the bed pushed up against the wall so one occupant had to clamber into bed. The floor plan showed that ours was the smallest room on our floor, so will likely do better.
- one of the window panes was cracked.
- the double glazed windows in the bathroom hadn’t been properly fitted so the was an air gap that allowed a draft around the edges.
- One small chair.
- Light from the landing seeped all around the room door, a bit off putting when trying to sleep.
- A rather dilapidated stand in the corner for tea/coffee.
-

Partner

6/10

Pleasant

28 Nov 2025

Katherine

The staff were amazing, very accommodating and friendly. It’s an older building so the walls are paper thin which unfortunately deters me from staying here again. I got woken up by other patrons being loud in the hallway and I was woken up in the middle of the night by my neighbors having sex so hard their bed was ramming the wall I shared with them. I could also hear every moan the couple made. Thankfully that didn’t last long. There is a complimentary breakfast which a perk but the options were extremely limited. It was only beans, eggs yogurt and toast. Honestly, I feel bad for leaving this poor of a review because the staff was amazing but amazing staff doesn’t out way the negatives.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Jacqueline

Great location. Hotel is clean with lovely staff. The breakfast was enjoyable with enough options for everyone.

Partner

10/10

Exceptional

23 Nov 2025

Ciro

Check in was already prepared when I arrived. Room was in good condition.

Leisure Self

10/10

Exceptional

22 Nov 2025

jean

Such warm, friendly staff! A very quirky hotel with themed decor on each floor ! Rooms are very well equipped with fridge, ironing board, hairdryer - which was perfectly situated beneath a mirror ! Plenty of tea and coffee and a good sized TV. Fruit and water was included in the room. Breakfast was a bonus and Eva who ran the dining room was really friendly and helpful.
Left out of the hotel we discovered am amazing Italian restaurant - The taste of Naples !! Amazing and live opera on Friday nights !!

Leisure Partner

8/10

Excellent

17 Nov 2025

Charlie

Room was spotless, staff were lovely.

8/10

Excellent

17 Nov 2025

Suzette

The property was clean and the room was comfortable, a bit smaller than I anticipated but overall ok. Amazing staff and breakfast!!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Paul

Beautiful cozy hotel in quiet zone but not far from all historical places of London, about 15 minutes walking to London Tower. Hotel staffs are super caring and friendly.

Business_and_leisure

8/10

Excellent

12 Nov 2025

Pearse

Cheap and cheerful, really friendly staff great location. Everything was fine until I went to bed. Mattress was really yielding and did not make for a good nights sleep. Also, shower was a bit weird and was difficult to control.

Business

10/10

Exceptional

10 Nov 2025

Paul

I left early so missed breakfast, but hotel was good, clean and very obliging and curtious staff. Would definitely stay again.

Leisure Self

10/10

Exceptional

06 Nov 2025

Kathryn

Staff so lovely, great place to stay. Thank you!

10/10

Exceptional

05 Nov 2025

Victoria

The hotel is located in a very convenient area that's well connected to London's main sights. The staff was lovely and overall it was a good option for a short trip to London

Self

10/10

Exceptional

02 Nov 2025

Griselda Maria

Friendly staff and attentive service

8/10

Excellent

30 Oct 2025

Jacqueline

Room was very clean , staff were very friendly and helpful . Nice touches in the room -fruit , fridge, bottled water. Lovely Continental buffet breakfast.

10/10

Exceptional

30 Oct 2025

Kiruba

Business Family

10/10

Exceptional

28 Oct 2025

Tali

The hotel near the center , cleaned every day, have breakfast and water to pickup. Very good service.

Leisure Family

10/10

Exceptional

27 Oct 2025

Tania

My stay was very comfortable and pleasant. From the moment I arrived, the staff was welcoming and gave clear information about everything—from breakfast hours to reception service and hotel access. The room was clean, and the entire place was well maintained. I stayed for 13 days and felt very satisfied with both the service and the location. The staff was always kind and ready to help with any questions or recommendations about places to visit. I would definitely stay here again and highly recommend it to anyone looking for a clean, convenient, and friendly place.

Business Self

8/10

Excellent

25 Oct 2025

Ken

Good value for London. As I often find, beds were hard and sleep not the best. Overall, nive enough stay for the money.

Partner

10/10

Exceptional

24 Oct 2025

Andre

Very friendly and helpful staff.
Hotel decent enough for the price.

Business

10/10

Exceptional

18 Oct 2025

Francisco

Great single person place to stay. Did the trick.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Chris

The hotel is a short walk from the Elephant & Castle underground stop, and they were able to store my luggage for me despite arriving earlier than check-in. The room was clean, and the breakfast was filling. Definitely recommend.

Business Self

8/10

Excellent

14 Oct 2025

john

Good value and does the job!!

Room small but big enough to sleep in- shower small but hot and functional- breakfast area bright happy efficient and friendly- simple fare but good and fresh

Partner

8/10

Excellent

14 Oct 2025

Syed

Nice Stay. Close to many attractions in Central London. Good service

Self

8/10

Excellent

14 Oct 2025

Carole

Very clean room WIFI good

Partner

10/10

Exceptional

13 Oct 2025

Michelle

Convenient location, clean room and staff are friendly

Leisure Family

10/10

Exceptional

08 Oct 2025

Bilal

What a great choice this is . I have never seen more friendly and generous staff and management and above all it is very reasonable and in a walking distance of all the famous attractions. City London Hotel : we will defiantly see you soon. Thank you

Leisure Family

8/10

Excellent

08 Oct 2025

Oliver

Fruit and coffee in the room. Good bed. Bathroom was shared but of decent quality. Value for money overall.

Business Self

8/10

Excellent

06 Oct 2025

Mark

Cheap and cheerful hotel in a very pricy city. On the edge of the last bit of not totally gentrified london but still pretty gentrified. There's a great little pub around the corner towards Elephant and castle, there's some good caribean takeaway down past Elephant and Castle. The breakfast is plentiful, the staff are friendly. Have stayed twice now. Not fancy at all, but it's a bed in London at a reasonable price.

Business Self

8/10

Excellent

06 Oct 2025

John

My single room was small but adequate. Lots of free goodies like fruit, water, coffee and tea in the room. Just a short walk to bus lines and a Tesco supermarket steps away. Very quiet, safe and accessible neighborhood.

Leisure Self

10/10

Exceptional

02 Oct 2025

frank

Excellent location, super friendly front desk and staff. Always offering free tea, coffee, water cookies and snacks in the Lobby. This must be a mom and pops type hotel as the staff really wants you to be happy staying there. The buffet breakfast was also very good. The only drawback is the rooms are very small, nowhere to unpack your clothes. Apparently in the Central areas, space is at a premium and most hotels have rooms that are small. If you are staying a one to four nights, it shouldn’t bother you too much, because this hotel is so closes to everything south of the Thames. When booking any Central hotel, compare the size (Sq meters) and you won’t regret your choice. I would comeback to this Hotel because of the way I was treated by the Front desk Staff.

Leisure Family

6/10

Pleasant

30 Sep 2025

WENDY

Interesting and good use of available space. It is a small, clean property.
Aesthetically interesting. Gratis candy/treats in the lobby. Beds are comfortable but when requesting a double/full bed (for a couple) you will get 2 twins pushed together and still a fairly wide gap between the beds.
Though the location is touted as being in a central location; it is not. London is a huge city so decide first what area you want to spend most of your time in and make your hotel decision on that. This neighborhood was a bit sketchy and not particularly walkable. Breakfast is included, nice set-up and opens at 0730. The lady who works the area is lovely. Basic breakfast fare. Expresso machine was waiting for repair but the drip coffee was fine. Do check your room windows. Ours had been left open which, to me, was a safety issue as well as cold. The Front Desk staff (? owners) were a bit brusque. Don't ask a question twice! I don't think I'd stay there again but this was a last minute trip so it served it's purpose. You will have a big UBER bill.

Partner

8/10

Excellent

24 Sep 2025

Lorena

The only thing that I didn't like was that the hotel turn off the air-conditioning if the temperature outside it's a little chilly, but its warm inside, and if you want your room a little cooler you have to open a windows, and here all the noises from outside.
The staff was very helpful and nice, they will help you with everything as much as they can, if and when I come back to London, I may stay in the same hotel.

Leisure Family_with_children

2/10

Poor

14 Sep 2025

Jodie

Room was tiny and the bed very uncomfortable.
Location is the only thing good thing for this hotel.

Leisure Partner

6/10

Pleasant

11 Sep 2025

irene

The room was too small and the bathroom was way toooo small.

Leisure

10/10

Exceptional

06 Sep 2025

Alison

Absolutely perfect for London Bridge - slightly East of the Big Smoke but perfect for sight seeing or business
A wonderful welcome from this hotel that really cares and will give you in a big hug in what can seem like a very busy city
Highly recommend- reasonable rates for sure and the comforts of an independent hotel that lacks so much these days
Have a wonderful stay!

Business Self

10/10

Exceptional

02 Sep 2025

Jordi

Good value for the price

Leisure Family

8/10

Excellent

01 Sep 2025

Rachel

Great London option

Great value for money hotel in central London, a 5-10 min walk from a number of tube stations.

All the staff were very friendly, the room was quiet at night and a nice little brakfast in the morning too.

Self

6/10

Pleasant

31 Aug 2025

Jane

The location was ideal.room was small and basic but comfortable.. breakfast ok but not great. Staff friendly and accommodating.

Partner

10/10

Exceptional

25 Aug 2025

Alison

Welcomed beautifully and treated like royalty. Everything we needed there and comfortable clean quiet. Easy access to London sights.generous breakfast Felt safe, and service fantastic. Reasonable price, will definitely recommend.

Leisure Partner

10/10

Exceptional

24 Aug 2025

margaret

The staff was THE BEST! So kind and helpful!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Eze

The staff was friendly enough, the environment looked friendly and calm. The facility was clean as well.

8/10

Excellent

20 Aug 2025

Marco

Pros:
This hotel has a great location. You can walk to most locations within 30 minutes. If that’s too far off a walk, you have an abundance of e-bikes and e-scooters available all around the area. They have a free continental breakfast you can take advantage of in the morning before you head out on your exploration journey.
Con:
The hotel lobby isn’t 24 hours. They close from midnight to 7am. If you don’t make it by then, there is no one available to check you in. I didn’t ask if they have a number you can call if you come in with those hours, so it would be in the best interest to have a back up plan or contact the hotel to see if arrangements can be made.
Not all rooms have A/C. If you want a room with A/C make sure to ask the hotel clerk about it when checking in. Although the time of year right now ( mid August) the room without A/C wasn’t to bad as long as you had the windows open. There were periods of high humidity, but it was tolerable. And if you’re out sightseeing during the day, it really has no effect. We didn’t get back in until 8pm, so the day and the room was cool enough.

Overall it’s was a great experience and my daughter and I enjoyed it.

Leisure

10/10

Exceptional

19 Aug 2025

Russell

Extremely welcoming, great value.

The hotel was ever so slightly out of the way (but that was why we chose it) but very easy to find and close to three tube stops as well as being just up the road from Borough Market/London Bridge and the fantastic Imperial War Museum. All of the staff were great, it was welcoming and well prepared...never stressful. The simple continental breakfast being included for all guests was a nice touch as were the free drinks and fruit. Would absolutely stay here again.

Partner

10/10

Exceptional

19 Aug 2025

Ambrogio

Really good many thansk

Leisure

10/10

Exceptional

18 Aug 2025

Edward

Last minute decision..

3 night stay our room was like a students room en suite, breakfast fantastic and staff extremely good. Location if you’re ok with walking which we are it’s fine .

Partner

10/10

Exceptional

17 Aug 2025

Rosy

I would stay again

It was great! Very friendly, clean, good location.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Heather

The room was very, very small and not what I booked from the picture I saw. Super hot with no air conditioning in the room. Cute building, nice staff, but just not what we expected.

Leisure Family

6/10

Pleasant

16 Aug 2025

Jennifer

Rooms were very small. It was hard to move around in the room because we had to step over our luggage.

Leisure Family

10/10

Exceptional

13 Aug 2025

Emma

Concierge was so helpful from start to finish. Upgraded us to a room with air con on arrival as weather was really hot

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Shehla

Great stay!

Great extras: free water, fruit, cookies in lobby! V courteous and helpful staff. We stayed in twin room. Only thing needed is a clothing hook in room or bathroom. Room was small, no bedside table on one side. Can use window sills in room and bathroom to put things.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

Ming

This hotel is pretty simple. The staff are friendly and helpful. We walked back from Buckingham Palace and it was a nice walk.

Leisure Partner

10/10

Exceptional

08 Aug 2025

Arshad

I like the Hotel pretty much but the i like the receiption staff specialy Mr Shahram he is nice .Thank you

Business_and_leisure Self

10/10

Exceptional

02 Aug 2025

Clay

Room was small but nice. No air conditioning but cooled off during the evening. Great clean bathroom. Staff was great in every way. Some construction in the area.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Ronell

very accessible to underground tube and not too far from london center if you like walking. complete essential gadgets,i. e.flat iron with stand, fridge/freezer, kettle etc...are in the room. very frriendly staff and breakfast is very nice. I personally like the shower and toilet room as it's very spacious.

Leisure Family

10/10

Exceptional

22 Jul 2025

Pat

Will stay again

Lovely family atmosphere at the hotel.Gteat Latin American restaurant around the corner.Easy to get to Waterloo station but without the crowds.Went to 02 on the Jubilee line.No problem
Didn't have breakfast

Partner

6/10

Pleasant

20 Jul 2025

Catherine

Very friendly and hospitable staff. Rooms smaller

Leisure Friends

8/10

Excellent

20 Jul 2025

Paul

It was centrally located for where we going, bed matress wasnt great, and bed did creak a bit loved the artwork in the hotel, had lots of info you could obtain, overall it wasnt a bad stay

Leisure Partner

8/10

Excellent

17 Jul 2025

Martin

Fantastic staff. Great breakfast

Leisure Family

10/10

Exceptional

17 Jul 2025

Rosalyn

We will be back!

Great stay, 9 nights long, very clean, staff were wonderful and helpful.

Partner

8/10

Excellent

13 Jul 2025

Jim

The service was very gracious.
The rooms are so small that it actually was fun trying to negotiate the space.
Very convenient to everything.
Walking distance to Westminster, etc.
A fun, quaint, quirky place.

Leisure Family

10/10

Exceptional

11 Jul 2025

WESLEY C

I’m satisfied

Leisure Family

10/10

Exceptional

10 Jul 2025

Layla

A simple hotel by conventional standards but the service, smiles, art and breakfast (especially the coffee by Eva) were exceptional. These guys real put the hospitality back into hospitality. We were never not greeted without smiles, a chat and offers of drinks, snacks etc.

Leisure Family

10/10

Exceptional

09 Jul 2025

Sharon

Excellent service. Staff friendly and accommodating. Hotel rooms small but clean. Very nice to have water,fruit cookies and coffee and tea supplies. Close to everything.

Leisure Family

8/10

Excellent

07 Jul 2025

Leslie

Good location, convenient to transit, restaurants, etc. Strong wifi. Good ac in room. Breakfast is good.

Leisure Self

10/10

Exceptional

07 Jul 2025

Anna

This property was a great place to stay for my first time in the UK and London! My mom and I had an amazing time.

Leisure

10/10

Exceptional

07 Jul 2025

Ben

A short walk from most attractions and the city centre, and excellent transport links.
The staff here are incredibly friendly, and the room is fantastic value for money. We had a Tamil room with double bed and single bed.

Leisure Family

8/10

Excellent

03 Jul 2025

Lori Ann

Overall, had a pleasant experience. The room and restroom were small, but we expected it due to reviews. On our first night we had an issue with water from AC pouring into the restroom from ceiling. We alerted staff and they immediately moved us to another room. I appreciated the quick response as it was a safety concern. We ate breakfast at the hotel and Mariam provided great service.

8/10

Excellent

29 Jun 2025

Charlie

Warm and friendly staff. The room was clean and comfortable. Breakfast was great. Staff provided cold water and snacks when we were coming and going. My only complaint would be the size of the bathroom/shower. It was way too small for our family. Everything else was 5 star worthy.

Leisure Family

8/10

Excellent

29 Jun 2025

Andrew

On arrival I was very warmly welcomed by all staff. Offered a drink ,sweets,biscuits etc. We needed food so SHAHRAM the Manager told us about a pub 1 minute walk away and gave us a leaflet for 10% off. Very friendly and a nice touch. Room was clean,tidy and goid value for the price. Breakfast was adequate but a cooked breakfast would have been even better. Very handy for the metro 7 minute walk to Southwark, borough or Elephant and castle metro's. Would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2025

Zach

Amazing property would 100% stay again. Very convenient and staff was very friendly.

Leisure Friends

6/10

Pleasant

27 Jun 2025

Verified traveler

Basic

Staff at reception were friendly and welcoming. Room was very basic and small. Floor wasn't particularly clean and around the shower was a bit grubby. Breakfast was very basic, toast and croissants. Okay for a short stay.

Self

8/10

Excellent

25 Jun 2025

Anthony

Good location, between Westminster and City of London, 20 min walk to Borough Market. Great place to just sleep, very small and big luggage DOES NOT FIT in rooms.
It was good for what we wanted. Waterloo train sta close by

Leisure

4/10

Poor

25 Jun 2025

Perry

It a wink of sleep!

Could hear the actions of those in the next room through the thin wall!!! Kept me awake all night…

Self

8/10

Excellent

24 Jun 2025

Patricia

The staff was wonderful and took care of our every need. The location of the hotel was important for us as it was easy to get everywhere we needed to be.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Diane

Excellent value for money
Staff very helpful and friendly

10/10

Exceptional

20 Jun 2025

ASHRAFUL ISLAM

Experience

It was amazing overall

Self

10/10

Exceptional

20 Jun 2025

Kristine

Very convenient budget hotel. The staff were very nice and accommodating, the free breakfast is better than no breakfast. Convenience store is few steps away, 20min walk to London bridge and Borough Market, also nearby church and restaurants on the street about 5-10mins walk. The room is very compressed (ideal for single travelers), tight for a 2-person with luggage (in fairness, our 4 luggage was able to fit in the room but we have tight walking space. No table or microwave in the room so if you want to eat in your room, you gotta sit in the bed. There is a fridge and daily water, coffee, fruits. The bed was not the best, I found it uncomfortable but if you're not picky, this is the best place so far given a lot of pros rather than the said cons I said in this review. I would definitely stay here again by myself. The neighbor seemed safe except for some noise that is totally tolerable. We stayed for 3 nights and I can absolutely recommend this hotel for long stays. Thank you City London Hotel!

Friends_and_family Family

8/10

Excellent

19 Jun 2025

Rachel

Room was small but clean and comfortable. Good bathroom. Again, small but clean and good shower. Bed reasonably comfortable. Good value for money. Would stay again.

Business

10/10

Exceptional

18 Jun 2025

Anastasia

Amazing hotel to stay in London! It’s very close to the main attractions and the tube stations, the staff is extremely friendly and accommodating, the breakfast is great! Definitely will stay there again!

Leisure Self

8/10

Excellent

18 Jun 2025

Sharon

Older hotel but very clean. Staff friendly and helpful. Wished there was more restaurants,cafes closer. Enjoyed our stay

Leisure Family

8/10

Excellent

14 Jun 2025

Leslie

Very clean bedroom and bathroom. My room fronted onto the main street, so occasionally there was traffic noise and the occasional siren, but the building itself was very quiet. I basic buffet breakfast, which was nice, but could be made better with a selection of fruit. Walking distance to bus and metro stops. Good value, and I will be staying here again in future.

Leisure Self

8/10

Excellent

05 Jun 2025

Jose

The location is convenient.

Leisure

8/10

Excellent

04 Jun 2025

Olivia

Hospitality was 20/10, could not have asked for better staff. The location was also great, very central. The rooms were smaller than expected, for their “family room” that fit 3 people there wasn’t enough room for our travel backpacks to all be out at the same time and if we wanted floor space we needed to put them under the bed. If we had had full sized suitcases it would not have been good. But overall a great little hotel!

Leisure Family

8/10

Excellent

03 Jun 2025

Sameer

Overall good stay.

Leisure Family_with_children

6/10

Pleasant

29 May 2025

maciej

Very good location, close to the metro, 26 minutes walk to Big Ben. The receptionist was very helpful and nice. The breakfast was ok, you can choose something. The room was small, and if I were the owners I would sometimes check the cleanliness after the cleaning ladies, because it spoils the whole opinion. I will definitely recommend this hotel to my friends and I will go back there myself.

Friends_and_family Family