Name: City London hotel
Address: Borough Road, 30, London, SE1 OJA, GB

10/10

Exceptional

28 Jul 2026

Zaynura

Good hotel, in good location. Though the room were little bit small, but location is very good

10/10

Exceptional

21 Jul 2026

randall

Everything was wonderful and the staff went out of their way to make it as comfortable as possible. only con is that it is an older building meaning it a little cramped but nothing that bothered us and despite the lack of space well supplied with amenities. Beautiful building, amazing staff and only an 8 minute walk through the local university to the Elephant and Castle under ground station, which made our stay super easy.

Family

8/10

Excellent

17 Jul 2026

Dawn

The rooms were tiny and had no or very badly positioned hangers. No drawers either. Storage was our full luggage under the bed, which was dusty.
We were on a top floor and I think people lived over us. Lots of footsteps and things moving at night.
AC was great
Breakfast was great
Staff were lovely

Friends

8/10

Excellent

13 Jul 2026

Chris

Hotel is in a good location. 20 mins walk or so to both London eye and borough market

Clean and the staff were very helpful

Rooms and overall feel was good (and a little eclectic). Rooms on the smaller side which was expected

Would stay again

Partner

8/10

Excellent

12 Jul 2026

Debra

The rooms were small but had A/C.
Water and fruit delivered daily to the room which had a small fridge

Friends

10/10

Exceptional

09 Jul 2026

Michael

The staff were very welcoming and organised. Close to Southwark tube with easy routes to Wembley Stadium and Waterloo East for our journey home it was the perfect spot for a one night no nonsense stay. Very happy.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Lydia

Fine - thank you for the rose

10/10

Exceptional

06 Jul 2026

Edward

Stayed here before. Most definitely not a place for a romantic date . If you need somewhere to crash at a decent price this is the place. Tube stations near by if you don't mind a decent walk . Neighbours up late shouting enjoying a red hot Saturday. Looked like single parents.

The staff are helpful and my room was always clean on return . Tea , milk etc not filled up though . Had to go to reception 2 nights on the trot..

Suit ex military, builders and students .

Self

10/10

Exceptional

04 Jul 2026

Wanpeng

Friendly staff, room is air-conditioned

Self

6/10

Pleasant

04 Jul 2026

Donna

After midnight the main door closes, however there is a side door that you get into the property with your room card. However, if the door is not shut properly it doesn't open and you need to call to get in! Breakfast is extremely basic, and a member of staff was topping the food up bare handed, and coughing all over the food and.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Gillian

great hotel very good staff

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Donna

I have never received such a warm welcome to a hotel ever. Staff were so helpful, ensuring refreshments were ready upon arrival and departure. Quiet hotel, comfortable beds with great amenities in the rooms. Water and fruit in the room was such a lovely surprise.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Jill

Good breakfast included.

Self

8/10

Excellent

19 Jun 2026

Xiaolong

Pleasant surprise. Better than we expected

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Suzanne

Went above a beyond from the checkin to check out. Lovely friendly welcome, room clean and comfortable and breakfast good.

definitely recommend to friends and family

Self

10/10

Exceptional

18 Jun 2026

Paul

I had a wonderful stay at the City London Hotel and would highly recommend it to anyone visiting London.

From the moment I arrived, I received a very warm welcome from the staff. Everyone was exceptionally friendly, caring, and genuinely eager to make my stay as comfortable as possible. Their hospitality created a lovely atmosphere throughout my visit.

My room was beautiful, comfortable, and thoughtfully prepared. I particularly appreciated all the complimentary extras provided, including fresh fruit, biscuits, tea, coffee, and bottled water. These little touches made a real difference and showed the care and attention the hotel puts into its guests’ experience.

The hotel itself is a beautiful historic building full of character. I loved the quirky and attractive artwork throughout, and the different themes on each floor gave the property a unique charm and personality. It felt much more special than a standard hotel stay.

Breakfast was excellent—very tasty, plentiful, and with a good selection to choose from. Considering the quality of the accommodation, service, and amenities, I felt the hotel offered great value for money.

Overall, this is a welcoming, characterful hotel with wonderful staff, lovely rooms, and plenty of thoughtful touches. I would happily stay here again and would not hesitate to recommend it to others.

Self

10/10

Exceptional

16 Jun 2026

Simon

Great hotel with very friendly and helpful staff. Nice clean and modern room.. great for solo travelers. Lovely comprehensive continental breakfast. Would always recommend it!

Self

6/10

Pleasant

09 Jun 2026

Michelle

The room was very small and we stored our suitcases under the bed - just to give you some ideas. The bathroom was clean and it only provided soap. The breakfast was not the best. No tasty pastries or any hot items except for fried eggs. It was very simple such as fruit, plain croissants that tasted okay, plain cereal, and toast. The staff were friendly and helpful.

Partner

10/10

Exceptional

05 Jun 2026

Marianne

This hotel is wonderful. The staff are amazing and rooms are clean

Partner

10/10

Exceptional

03 Jun 2026

Allen

A nice place with friendly staff, and not expensive, breakfast was included. A bonus. A 20 min walk from London bridge station so not to far from most attractions.

Partner

10/10

Exceptional

31 May 2026

Doris Angelika

This is a cute little boutique hotel where the staff is so very helpful & kind. The quad room was perfect for our party of 4. I would definitely recommend!

10/10

Exceptional

23 May 2026

maria

El staff fue muy amable, el hotel está a unas cuadras de una parada del transporte público.
El cuarto era para una persona y solo tenia la cama, televisión, no estoy segura si tenia frigobar. No probé el desayuno incluido.
Si me quedaría otra vez.

Self

10/10

Exceptional

19 May 2026

Simon

Very friendly staff

Self

10/10

Exceptional

18 May 2026

Christopher Andrew

Great place can’t wait to stay here again. The free breakfast leaves much to be desired. But hey, it’s a free breakfast, right!? To be fair my wife loved it. 5 stars.

Partner

6/10

Pleasant

17 May 2026

shahriar

The room we were staying at was pretty small for three people, we really didn't spend too much time in the hotel. The staff were super nice.

Family

8/10

Excellent

01 May 2026

Cherylann

The breakfast was the best and the lady cleaning the tables and refilling the food was the nest

Family

2/10

Poor

30 Apr 2026

Brooke

Would not recommend this hotel. Firstly, on my second night the fire alarms went off 5 times all throughout the night and the hotel couldn't tell us anything, causing anxiety and stress, as well as no sleep. The hotel cleaning staff entered my room twice even though I had the do not disturb sign up. The room was not clean and I had a dried up contact lens left on the window sill when I arrive. I also emailed the hotel after the stay to query the fire alarms and had no response. 100% avoid

Self

8/10

Excellent

23 Apr 2026

Richard

Simple room but nice and clean

10/10

Exceptional

20 Apr 2026

Marian

The room was clean. The staff at the front desk was very helpful, friendly and professional. The hotel is accessible by bus and the underground. Very ideal location.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Mary Rose

Room is clean, bed is comfy. The staff are great and approachable. Breakfast was great. Shower is not strong.

Friends

10/10

Exceptional

17 Apr 2026

Jenny

Clean room and larger than expected as booked a family room with four beds. Great service

8/10

Excellent

15 Apr 2026

RICHARD

Single room was small - no desk and minimal hanging space, but clean and comfortable to sleep in.
Breakfast is officially from 07:30 but was open earlier which was good.

Self

6/10

Pleasant

28 Mar 2026

Marlene

Pros
- staff were very pleasant.
-booking and check in process was good.
-breakfast was good
-beds comfortable
Cons
-Check in was at 2p but the hallways leading to the rooms were cluttered with bedding and towels from house keeping. Not an appealing site when walking to room. Especially since ja was check in time.
-A.M. shower and sink water was not available!!!
-when discussed with staff only an apology was given NO compensation was given for not having working water in the morning
-on our way to breakfast the hallways AGAIN where cluttered with bedding and linens from house keeping.
-location not close to anytime

Friends

6/10

Pleasant

28 Mar 2026

Julian

It was perfectly okay! Staff were really nice. Bit noisy but for the price - great location and a fine stay!

10/10

Exceptional

26 Mar 2026

tricia

This is a good, basic, highly affordable hotel not far from Borough Market and transport to the city centre. Staff were friendly and the area around the hotel felt safe and was quiet. The breakfast was simple and uninspired- but then again it was complimentary. I had a single room with en-suite. I also had tea and coffee making supplies and a refrigerator in my room. My only suggestion would be to maybe consider some additional lighting options as the overhead lighting was stark.

10/10

Exceptional

22 Mar 2026

Joanna

We were incredibly happy with our stay. A short tube ride in to the city and certainly had all we needed. Nice and quiet. Staff were amazing and incredibly welcoming. Supermarket just down the street. Snacks on hand and the most beautiful welcome on arrival. Luggage storage was also much appreciated.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Roger

Excellent location for sightseeing London

10/10

Exceptional

26 Feb 2026

Jane

Very friendly staff, room very adequate and nice views of the shard. Good breakfast

Partner

2/10

Poor

17 Feb 2026

Jeffrey

The room did not have water for the 2/3days i was there akd unable to wash.
There was much noise througout the night and early mormings.

Self

10/10

Exceptional

08 Feb 2026

Guilherme

Room had anything needed for a short stay (tea, biscuits, coffee, water). Nice breakfast with plenty of options. Great value for price

Leisure

10/10

Exceptional

05 Feb 2026

Jason

Staff were excellent- credit to the hotel - great continental breakfast overall a really good experience

Business

6/10

Pleasant

03 Feb 2026

Marissa

The room was okay, smaller than i anticipated but was manageable.
The guests were courteous.
The breakfast menu was limited in options but still good quality.

Business Self

8/10

Excellent

31 Jan 2026

Simon

Excellent staff, very clean room, great location, value for money, good breakfast.

Friends_and_family Friends

8/10

Excellent

15 Jan 2026

REVATHY

Very nice and pleasant stay

Leisure Family

6/10

Pleasant

02 Jan 2026

Jane

there was hair in the shower and the room did not appear to have been cleaned very well.

8/10

Excellent

31 Dec 2025

Omar

Staff was nice. Simple room in a quiet area. Couldnt ask for more.

Leisure Friends

6/10

Pleasant

27 Dec 2025

Aidan Thomas

Nice but very small room and bed ok. More hostel vibes

Business

8/10

Excellent

19 Dec 2025

Allan

Place was clean, staff was polite. Breakfast was good. Can walk to train station. Room a bit small. Good value.

Leisure Partner

8/10

Excellent

14 Dec 2025

NEIL

Location is everything. Small rooms but in this part of London, no surprise. Staff very helpful.

Partner

6/10

Pleasant

13 Dec 2025

Stephen

The room was clean and the staff very courteous and helpful. The room however was very disappointing. The double bed was pushed up against the wall that meant you could get out of the bed one side. This disrupted our sleep as my wife and I do get out of bed during the night. It’s a double bed in a room only suitable for a single bed.

Leisure Partner

8/10

Excellent

07 Dec 2025

Manuel

Amazing staff and breakfast included

Partner

6/10

Pleasant

05 Dec 2025

Jilly

The staff were accommodating and stored my bag pre-check in. However, the room wasn’t great at all. The mattress was as hard as a brick, the noise from the busy street outside and adjoining/upstairs rooms meant I had a terrible and uncomfortable night’s sleep. Plus, everything was dusty and the towels had stains.

Maybe I just got a bad room but £150 a night for that is absolutely crazy.

4/10

Poor

01 Dec 2025

Paul

Positives:
- Friendly welcoming reception staff.
- The room was clean
- WiFi was fine.
- Bathroom was clean and looked newly fitted.

Negatives:
- The “double” room was very pokey - the bed pushed up against the wall so one occupant had to clamber into bed. The floor plan showed that ours was the smallest room on our floor, so will likely do better.
- one of the window panes was cracked.
- the double glazed windows in the bathroom hadn’t been properly fitted so the was an air gap that allowed a draft around the edges.
- One small chair.
- Light from the landing seeped all around the room door, a bit off putting when trying to sleep.
- A rather dilapidated stand in the corner for tea/coffee.
-

Partner

6/10

Pleasant

28 Nov 2025

Katherine

The staff were amazing, very accommodating and friendly. It’s an older building so the walls are paper thin which unfortunately deters me from staying here again. I got woken up by other patrons being loud in the hallway and I was woken up in the middle of the night by my neighbors having sex so hard their bed was ramming the wall I shared with them. I could also hear every moan the couple made. Thankfully that didn’t last long. There is a complimentary breakfast which a perk but the options were extremely limited. It was only beans, eggs yogurt and toast. Honestly, I feel bad for leaving this poor of a review because the staff was amazing but amazing staff doesn’t out way the negatives.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Jacqueline

Great location. Hotel is clean with lovely staff. The breakfast was enjoyable with enough options for everyone.

Partner

10/10

Exceptional

23 Nov 2025

Ciro

Check in was already prepared when I arrived. Room was in good condition.

Leisure Self

10/10

Exceptional

22 Nov 2025

jean

Such warm, friendly staff! A very quirky hotel with themed decor on each floor ! Rooms are very well equipped with fridge, ironing board, hairdryer - which was perfectly situated beneath a mirror ! Plenty of tea and coffee and a good sized TV. Fruit and water was included in the room. Breakfast was a bonus and Eva who ran the dining room was really friendly and helpful.
Left out of the hotel we discovered am amazing Italian restaurant - The taste of Naples !! Amazing and live opera on Friday nights !!

Leisure Partner

8/10

Excellent

17 Nov 2025

Charlie

Room was spotless, staff were lovely.

8/10

Excellent

17 Nov 2025

Suzette

The property was clean and the room was comfortable, a bit smaller than I anticipated but overall ok. Amazing staff and breakfast!!

Leisure Partner

10/10

Exceptional

16 Nov 2025

Paul

Beautiful cozy hotel in quiet zone but not far from all historical places of London, about 15 minutes walking to London Tower. Hotel staffs are super caring and friendly.

Business_and_leisure

8/10

Excellent

12 Nov 2025

Pearse

Cheap and cheerful, really friendly staff great location. Everything was fine until I went to bed. Mattress was really yielding and did not make for a good nights sleep. Also, shower was a bit weird and was difficult to control.

Business

10/10

Exceptional

10 Nov 2025

Paul

I left early so missed breakfast, but hotel was good, clean and very obliging and curtious staff. Would definitely stay again.

Leisure Self

10/10

Exceptional

06 Nov 2025

Kathryn

Staff so lovely, great place to stay. Thank you!

10/10

Exceptional

05 Nov 2025

Victoria

The hotel is located in a very convenient area that's well connected to London's main sights. The staff was lovely and overall it was a good option for a short trip to London

Self

10/10

Exceptional

02 Nov 2025

Griselda Maria

Friendly staff and attentive service

8/10

Excellent

30 Oct 2025

Jacqueline

Room was very clean , staff were very friendly and helpful . Nice touches in the room -fruit , fridge, bottled water. Lovely Continental buffet breakfast.

10/10

Exceptional

30 Oct 2025

Kiruba

ok

Business Family

10/10

Exceptional

28 Oct 2025

Tali

The hotel near the center , cleaned every day, have breakfast and water to pickup. Very good service.

Leisure Family

10/10

Exceptional

27 Oct 2025

Tania

My stay was very comfortable and pleasant. From the moment I arrived, the staff was welcoming and gave clear information about everything—from breakfast hours to reception service and hotel access. The room was clean, and the entire place was well maintained. I stayed for 13 days and felt very satisfied with both the service and the location. The staff was always kind and ready to help with any questions or recommendations about places to visit. I would definitely stay here again and highly recommend it to anyone looking for a clean, convenient, and friendly place.

Business Self

8/10

Excellent

25 Oct 2025

Ken

Good value for London. As I often find, beds were hard and sleep not the best. Overall, nive enough stay for the money.

Partner

10/10

Exceptional

24 Oct 2025

Andre

Very friendly and helpful staff.
Hotel decent enough for the price.

Business

10/10

Exceptional

18 Oct 2025

Francisco

Great single person place to stay. Did the trick.

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Chris

The hotel is a short walk from the Elephant & Castle underground stop, and they were able to store my luggage for me despite arriving earlier than check-in. The room was clean, and the breakfast was filling. Definitely recommend.

Business Self

8/10

Excellent

14 Oct 2025

john

Good value and does the job!!

Room small but big enough to sleep in- shower small but hot and functional- breakfast area bright happy efficient and friendly- simple fare but good and fresh

Partner

8/10

Excellent

14 Oct 2025

Syed

Nice Stay. Close to many attractions in Central London. Good service

Self

8/10

Excellent

14 Oct 2025

Carole

Very clean room WIFI good

Partner

10/10

Exceptional

13 Oct 2025

Michelle

Convenient location, clean room and staff are friendly

Leisure Family

10/10

Exceptional

08 Oct 2025

Bilal

What a great choice this is . I have never seen more friendly and generous staff and management and above all it is very reasonable and in a walking distance of all the famous attractions. City London Hotel : we will defiantly see you soon. Thank you

Leisure Family

8/10

Excellent

08 Oct 2025

Oliver

Fruit and coffee in the room. Good bed. Bathroom was shared but of decent quality. Value for money overall.

Business Self

8/10

Excellent

06 Oct 2025

Mark

Cheap and cheerful hotel in a very pricy city. On the edge of the last bit of not totally gentrified london but still pretty gentrified. There's a great little pub around the corner towards Elephant and castle, there's some good caribean takeaway down past Elephant and Castle. The breakfast is plentiful, the staff are friendly. Have stayed twice now. Not fancy at all, but it's a bed in London at a reasonable price.

Business Self

8/10

Excellent

06 Oct 2025

John

My single room was small but adequate. Lots of free goodies like fruit, water, coffee and tea in the room. Just a short walk to bus lines and a Tesco supermarket steps away. Very quiet, safe and accessible neighborhood.

Leisure Self

10/10

Exceptional

02 Oct 2025

frank

Excellent location, super friendly front desk and staff. Always offering free tea, coffee, water cookies and snacks in the Lobby. This must be a mom and pops type hotel as the staff really wants you to be happy staying there. The buffet breakfast was also very good. The only drawback is the rooms are very small, nowhere to unpack your clothes. Apparently in the Central areas, space is at a premium and most hotels have rooms that are small. If you are staying a one to four nights, it shouldn’t bother you too much, because this hotel is so closes to everything south of the Thames. When booking any Central hotel, compare the size (Sq meters) and you won’t regret your choice. I would comeback to this Hotel because of the way I was treated by the Front desk Staff.

Leisure Family

6/10

Pleasant

30 Sep 2025

WENDY

Interesting and good use of available space. It is a small, clean property.
Aesthetically interesting. Gratis candy/treats in the lobby. Beds are comfortable but when requesting a double/full bed (for a couple) you will get 2 twins pushed together and still a fairly wide gap between the beds.
Though the location is touted as being in a central location; it is not. London is a huge city so decide first what area you want to spend most of your time in and make your hotel decision on that. This neighborhood was a bit sketchy and not particularly walkable. Breakfast is included, nice set-up and opens at 0730. The lady who works the area is lovely. Basic breakfast fare. Expresso machine was waiting for repair but the drip coffee was fine. Do check your room windows. Ours had been left open which, to me, was a safety issue as well as cold. The Front Desk staff (? owners) were a bit brusque. Don't ask a question twice! I don't think I'd stay there again but this was a last minute trip so it served it's purpose. You will have a big UBER bill.

Partner

8/10

Excellent

24 Sep 2025

Lorena

The only thing that I didn't like was that the hotel turn off the air-conditioning if the temperature outside it's a little chilly, but its warm inside, and if you want your room a little cooler you have to open a windows, and here all the noises from outside.
The staff was very helpful and nice, they will help you with everything as much as they can, if and when I come back to London, I may stay in the same hotel.

Leisure Family_with_children

2/10

Poor

14 Sep 2025

Jodie

Room was tiny and the bed very uncomfortable.
Location is the only thing good thing for this hotel.

Leisure Partner

6/10

Pleasant

11 Sep 2025

irene

The room was too small and the bathroom was way toooo small.

Leisure

10/10

Exceptional

06 Sep 2025

Alison

Absolutely perfect for London Bridge - slightly East of the Big Smoke but perfect for sight seeing or business
A wonderful welcome from this hotel that really cares and will give you in a big hug in what can seem like a very busy city
Highly recommend- reasonable rates for sure and the comforts of an independent hotel that lacks so much these days
Have a wonderful stay!

Business Self

10/10

Exceptional

02 Sep 2025

Jordi

Good value for the price

Leisure Family

8/10

Excellent

01 Sep 2025

Rachel

Great London option

Great value for money hotel in central London, a 5-10 min walk from a number of tube stations.

All the staff were very friendly, the room was quiet at night and a nice little brakfast in the morning too.

Self

6/10

Pleasant

31 Aug 2025

Jane

The location was ideal.room was small and basic but comfortable.. breakfast ok but not great. Staff friendly and accommodating.

Partner

10/10

Exceptional

25 Aug 2025

Alison

Welcomed beautifully and treated like royalty. Everything we needed there and comfortable clean quiet. Easy access to London sights.generous breakfast Felt safe, and service fantastic. Reasonable price, will definitely recommend.

Leisure Partner

10/10

Exceptional

24 Aug 2025

margaret

The staff was THE BEST! So kind and helpful!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Eze

The staff was friendly enough, the environment looked friendly and calm. The facility was clean as well.

8/10

Excellent

20 Aug 2025

Marco

Pros:
This hotel has a great location. You can walk to most locations within 30 minutes. If that’s too far off a walk, you have an abundance of e-bikes and e-scooters available all around the area. They have a free continental breakfast you can take advantage of in the morning before you head out on your exploration journey.
Con:
The hotel lobby isn’t 24 hours. They close from midnight to 7am. If you don’t make it by then, there is no one available to check you in. I didn’t ask if they have a number you can call if you come in with those hours, so it would be in the best interest to have a back up plan or contact the hotel to see if arrangements can be made.
Not all rooms have A/C. If you want a room with A/C make sure to ask the hotel clerk about it when checking in. Although the time of year right now ( mid August) the room without A/C wasn’t to bad as long as you had the windows open. There were periods of high humidity, but it was tolerable. And if you’re out sightseeing during the day, it really has no effect. We didn’t get back in until 8pm, so the day and the room was cool enough.

Overall it’s was a great experience and my daughter and I enjoyed it.

Leisure

10/10

Exceptional

19 Aug 2025

Russell

Extremely welcoming, great value.

The hotel was ever so slightly out of the way (but that was why we chose it) but very easy to find and close to three tube stops as well as being just up the road from Borough Market/London Bridge and the fantastic Imperial War Museum. All of the staff were great, it was welcoming and well prepared...never stressful. The simple continental breakfast being included for all guests was a nice touch as were the free drinks and fruit. Would absolutely stay here again.

Partner

10/10

Exceptional

19 Aug 2025

Ambrogio

Really good many thansk

Leisure

10/10

Exceptional

18 Aug 2025

Edward

Last minute decision..

3 night stay our room was like a students room en suite, breakfast fantastic and staff extremely good. Location if you’re ok with walking which we are it’s fine .

Partner

10/10

Exceptional

17 Aug 2025

Rosy

I would stay again

It was great! Very friendly, clean, good location.

Friends_and_family Family

6/10

Pleasant

16 Aug 2025

Heather

The room was very, very small and not what I booked from the picture I saw. Super hot with no air conditioning in the room. Cute building, nice staff, but just not what we expected.

Leisure Family

6/10

Pleasant

16 Aug 2025

Jennifer

Rooms were very small. It was hard to move around in the room because we had to step over our luggage.

Leisure Family