Safestay Elephant Castle

10/10

Exceptional

14 Feb 2026

Sana

Yes great room I have renewed my stay

10/10

Exceptional

31 Dec 2025

Azola

it’s very clean and respect from poeple who were in the room with me .its very rare to find that when sharing

8/10

Excellent

30 Dec 2025

Melissa

The staff was amazingly accommodating and helpful during our one night stay. We were able to do an early check in and a late check out, which allowed us to explore Edinburgh.

Leisure Family

8/10

Excellent

27 Dec 2025

Ellis

Bed was comfy, facilities in the room were great, and additional services looked great

Self

8/10

Excellent

24 Dec 2025

Stevie

Staff were helpful and the room was clean, very warm and the fan wasnt great for the size of the room but overall it was nice and as expected

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Leonor

Room was clean and spacious
On day 1, staff in reception is nice. On our second night,shower room used once unfortunately drainage was blocked and water came out the room and hallway, one staff was informed about it but very slow response .The staff whose been told about the flood finished his duty and didn't handover to the next staff.It was reported at 23:05, another staff came and seems unhappy about what happened and said he will be back in 20 minutes to bring more towels.Then he came back and put towels by the door of the toilet and more by the hallway. He said he already reported it to the manager ,but can't do anything about it,as maintenance will be sorting it out the following day.
The following day our check out,no one came up there are towels still on the floor but good water is gone
Breakfast, not much choices,should be more options , but its ok
The location is near bus stop and walkable
Many stores nearby

Friends_and_family Friends

6/10

Pleasant

10 Nov 2025

Rachel

It was a good place to sleep kinda of. I got there at 10 and lights were off and people were pissed that I came in. I made noise cause I just had put my stuff away and change. Apparently wrong move? Idk. I didn’t love the vibe. They should have curtains to help with the light? Idk. Not the best vibe. I wouldn’t come back.

Leisure Self

6/10

Pleasant

20 Oct 2025

Francis

This hostel is similar to a budget chain hotel, with the usual compromises (shared rooms/facilities) to be expected for the low price. The area is relatively far from central London but fairly well served by public transport. Architecturally, it is a mix of grandeur and squalor. Check-in was efficient and civil, but the employee acted as if he were doing me a favour by accepting a Citizencard as ID when their website says national identity cards are accepted. Also, he didn't say anything to indicate the end of the check-in process - I had to ask. My bed was mistakenly re-allocated on the second night but I was promptly given an alternative room. Breakfast is rather expensive and some of the restrictions seem petty, e.g. reception refusing to mind luggage even briefly. One of the toilets had run out of paper.

Leisure Self

8/10

Excellent

19 Oct 2025

Jemilat

Good

10/10

Exceptional

19 Oct 2025

Lilly

Stayed here as we had a friends party not far. We had the double room with en suite and honestly no complaints at all. It was super clean, staff were helpful and brilliant location. Unreal value for money, would 100% stay again!

Leisure Partner

2/10

Poor

17 Sep 2025

Cintia

I have a double reservation; I won't use this one. I will use the other reservation. They have to give me back my money.

Business Self

4/10

Poor

07 Sep 2025

Siddhant

Honest Review

I opted for this place again because it was a cheaper option, but my experience this time was not very comfortable. Some of the issues I faced included water spilling outside the bathroom door, non-AC rooms that felt quite humid, and a bit of noise at night—which can be bothersome if you’re sensitive while sleeping. The public bathrooms also have motion-sensor lights, so you end up waving or moving constantly to keep them on.

This was my second stay here; my first was about three years ago, when everything felt newer and more hygienic. Unfortunately, things seem to have declined since then, and for me, it’s not worth it anymore.

Self

10/10

Exceptional

29 Aug 2025

Marlon Abraham

Blessings Marlon & Co loved the spot

10/10

Exceptional

29 Aug 2025

Marlon Abraham

You should provide eggs and vegan milk .but your staff is over worked but friendly

Business Self

10/10

Exceptional

29 Aug 2025

Marlon Abraham

Great staff, ok breakfast but no eggs in any form. Recommended, make breakfast included mandatory

Business Self

4/10

Poor

23 Aug 2025

Verified traveler

Feels like the owners have given up on this one.

Lifts broken and no plans to fix. No air con or fan, no toiletries, charged £6 for a bath towel,most of the comunal area closed off in the evening so not enough room for everyone to sit down, charge you to store your luggage too even though the guy on the phone said it was free for guests.

I get its a budget hostel, but i came here 10 years ago and it was pleasant, this time it felt like a refugee camp

Self

8/10

Excellent

20 Aug 2025

Haitong

It’s better to have a locker in the dormitory room. The under bed trunk is not safe nor convenient.

Business Self

8/10

Excellent

20 Aug 2025

Pippa

This was a perfect accommodation option for me where I felt comfortable and safe

Leisure Self

10/10

Exceptional

03 Aug 2025

Jody

Great facility.

Just remember to take ear plugs as you never know who your sharing with.

8/10

Excellent

28 Jul 2025

Anu

Good

Leisure Family

8/10

Excellent

24 Jul 2025

lisa

We booked the family room with a queen bed and a pull out couch with an ensuite - it was pretty good - ac was nice and cold - the location was easy to manage buses and trains and had good dining options around it - the place seems a bit sketchy when you first arrive lots of young people - we are 56-58 and our 30 yr old daughter - this wasn't too bad cost wise compared to other hotels in London and I don't think I realized how much of a hostel it is because of the room
I booked - pull out couch wasn't great - be ok for kids not an adult and the bed was fine but plastic mattress and floopy feel to it - but it was fine for the 2 nights - room is the nicest there for sure - needs a curtain on one of the windows badly and the noise at night outside from traffic sirens and people sitting on the steps of the front of the building playing music at 1 am as annoying - but overall it was fine

Leisure Family

10/10

Exceptional

18 Jul 2025

Nestor

Great service! Clean, comfortable, happy hour, kind staff, great service! A few steps from bus station. The only reason I am giving less points is that the lift was not working

Leisure Friends

6/10

Pleasant

07 Jul 2025

Paula

No towels.

Good location, clean rooms.

I was told no towels were available and I should buy one from the shop around the corner (housekeeping were able to find one for me). The room and corridors were too hot and the lobby too cold.

From what I could see, there wasn’t a kitchen which is something I’d normally expect from a hostel but it wasn’t an issue only being there one night.

Self

10/10

Exceptional

04 Jul 2025

Michael

I had a great relaxing two night break

Leisure Self

8/10

Excellent

29 Jun 2025

Maggi

Weekend Stay

The accommodation is good, my only worry is the sencer in the shower/bathroom goes off to quickly, so is very dangerous if your in the shower. Other than that all good.
Ive stayed a few times..

Friends_and_family Family

2/10

Poor

13 Jun 2025

Glenn

Please do not stay at this property. Their elevator does not work, and we realized that someone already reviewed that it was not working. This means they do not have a working elevator for a long time. There are no air-conditioning units in the rooms. We booked 2 rooms with bathrooms in each room. But not air-conditioning unit on a summertime in London is like hell. The lobby carpet have so much stains and are so nasty. The restrooms on the lobby area are not working well, poorly maintained, and nasty. Again, do not stay in this room. Expedia should not promote this place. There were many clients who were just shocked by the state of this property. Our rooms were on p

8/10

Excellent

12 Jun 2025

susan

The property was very clean I would give a 10/10 However it was too noisy I could not sleep because of noise

Business Self

4/10

Poor

10 Jun 2025

Richard

This place is in an edgy area and is huge hundreds of guests so you can imagine I s hectic. Couldn’t sleep but no buggy was just not my kinda place - too many people that’s all. Would stay again if in sea for work as it’s in a ggood of location for everything in central London- a 1 night spot

Self

10/10

Exceptional

08 Jun 2025

Mourtala

Very cool

Family

10/10

Exceptional

01 Jun 2025

Paulina

Very welcoming and pleasant place. Staff is helpfu and do their best to assist. Clean and comfortable.

Self

8/10

Excellent

07 Apr 2025

Maggi

Elelphant & Castle Stay

The Hotel itself is very good.
Rooms nice.
Plenty of room.
The only problem when we were there was the Lift was out of service and we were on the top floor.
But we would defo book again..
Well worth the money.

Friends_and_family Family

4/10

Poor

07 Apr 2025

Adam

A slight step up from a police cell….but just.

The hotel is in an okay location close to the tube station, McDonald’s, co-op etc this is the only good point. Firstly £3 charge to leave your luggage, the hijabi reception workers were unfriendly and unprofessional. The rooms now have no curtains on the beds so you’re exposed to everyone. The bed sheets were dirty with blood marks on, the walls had marks on. Overall just a bad stay and lots of better budget hostels in London,

10/10

Exceptional

28 Mar 2025

Bakhitiar

I like 👍 the room was very clean 👌

Leisure Friends

10/10

Exceptional

19 Mar 2025

Kelvin

Good

10/10

Exceptional

12 Mar 2025

roofzadeh

The initial property was clean...

Leisure Friends

8/10

Excellent

16 Feb 2025

Jessica

No-frills hostel stay

Good price for a stay in London. Short walk from the underground and bus stops close by.
Rooms were clean and check in was easy.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2025

Christine

Excelent

Leisure

10/10

Exceptional

03 Feb 2025

Christine

Very clean

Leisure Self

2/10

Poor

28 Jan 2025

Verified traveler

Need to get their act together. Wifi didn't reach top floor and staff refused to do anything about it. Bedroom window couldn't lock and kept opening during the night causing the room to freeze. Only a small heater provided which took one of the few plug sockets. The bed curtains had never been washed and were covered in stains.

Self

8/10

Excellent

26 Jan 2025

John

Well kept and good transport links

10/10

Exceptional

21 Jan 2025

Christine

Clean
Walking distance
Loving staffs

Leisure

6/10

Pleasant

08 Jan 2025

Karen

Clean, reasonable but didnt feel safe or rested

A clean good value place to stay in a good location. A couple of things as a sole female there staying for work which gave me pause. The first was I was woken in the middle of the night first to a really strong smell of let's call herbal 'smoke'. The windows were closed so it was not coming from outside. Possibly connected I was then woken twice by two fire alarms at 2am and then 3am. Apparently it was impossible to determine who had been smoking. My stay which was supposed to make me rested for a nearby office day meant I got no sleep. I was also concerned that in my ground floor room all the windows were not secured properly when I entered- anyone could have opened them and come directly off a busy London street. I would consider going again but it left me feeling uncertain and not rested.

Business

4/10

Poor

04 Jan 2025

Steve

Stay somewhere else

Hotel is in zone 1 of the underground so good location but thats the only good thing i can say about this hotel. Not clean at all room looks unfinished ours had no skirting board looked like they had been ripped off bits of the shower were missing and tv didnt work. As for the beds well what can i say but prison mattress blue plastic and very uncomfortable

Partner

10/10

Exceptional

06 Dec 2024

Amelia

Lovely time

Had a lovely time here. My boyfriend and I booked the family room, and it was much more spacious than I was expecting. We were next to the road so there was noise but it was absolutely fine and we slept well! Tip for families: we could feel the mattress springs so we put a duvet on top of the bed to sleep on which was brilliant. Overall, great stay and no complaints.

Partner

4/10

Poor

30 Nov 2024

Coco

The bedding and the curtains were good. The bathroom was dirty and partly blocked. But what was really bad was the staff. Can anyone teach the receptionists to smile and be welcoming? It feels like a badly run corporation. The guy just walked away after giving me the key. He did not show me where I was going as it is such a big place and I thought the lit was not working because he never showed me how to use it with the key. He never showed me the bathrooms apart from one at the bottom off the corridor, which I found myself. As a result, I could not even have a shower. I did find a helpful lady who helped me to find my room. The level of customer service in that place is really poor. It feels cold and impersonal. It feels the place is churning out customers and all that matters is making max profit. I would not go back and will not recommend it either. Please spare the usual comment 'we are trying our best to improv. You are obviously not trying hard enough. You need staff who care about the guests and smile from time to time

Leisure Self

6/10

Pleasant

23 Nov 2024

Karol

This place is a combination of tourists, cheap workers' accommodation and also what appears a homeless refuge of some type more than a true tourist hostel.
Dodgy types hanging around the lobby and common area, smell of weed probably from those smoking outside.

Staff's attitude is 0/10, the \"don't know/don't care/leave me alone\" type, you cannot help but feel as if they are doing you a huge favour when checking you in or when asking to refill water jugs.

Surprisingly, facilities are spacious and appear recent, altough toilet/shower vents, door locks, etc still may not work.

Cleanliness is a a bit of a roulette, can be great, but also poor.

Clean bed sheets and bunk bed curtains are a big plus.

Area outside is a bit dodgy, although seen a lot worse.

Numerous ethnic places much as indian/halal/Latin to eat nearby which helps.

Location is good with numerous buses right outside, and a short walk from the metro.

Business_and_leisure Self

8/10

Excellent

22 Nov 2024

John

Everyone was very respectful, and after10 pm quiet as a mouse.

Leisure Self

8/10

Excellent

03 Nov 2024

Penelope

Safe

Business_and_leisure Self

8/10

Excellent

21 Oct 2024

David

Ask for a quiet back room to sleep on a weekend especially. Busy neighborhood with road noise.
Lovely otherwise

Leisure Self

8/10

Excellent

17 Oct 2024

JOHN

Very nice but a little warm

The room was fabulous, it was GREAT having the shower and toilet in the room, and it was great having little curtains to provide privacy and cages under the beds for storage (make sure you bring a padlock). Plenty of power sockets near the beds too. The ONLY downside was that the room overlooked the courtyard and any one smoking outside meant that the room smelled mildly of smoke, and whilst I am sure it was possible I was unable to open the windows in the middle of the night when it got very hot as more and more bodies joined the room.

Business

2/10

Poor

13 Oct 2024

Mark

Man in my room came in drunk and disorderly and turned on his music as loud as possible at 5 am. He proceeded to loudly berate first me then the others in the room for “looking down their noses” at him. This went on for an hour before I invited him down to reception with me. I had to change rooms for fear he might be violent. 5 hours I had to wait for the new check in! Meanwhile he left the property and somehow managed to get a bottle of gin at 6 in the morning and sat at a table near reception and drank nearly all of it by 8! He then threatened who I thought was a security person who did nothing but tell him to sit down. He then began taunting a group of children!!! Finally the police arrived and escorted him out but not before he threatened even them! I thought things were under control but I saw him there later in the day because he apparently was allowed to stay! This place is simply unsafe!

10/10

Exceptional

06 Oct 2024

David

I had a wonderful experience staying at Safestay London Elephant & Castle hostel during my very first time staying in a hostel rather than a hotel room.

The hostel is centrally located, just a few minutes' walk from Elephant and Castle tube station, making it easy to travel to anywhere in the city.

The staff were incredibly friendly and always willing to help with any questions or concerns I had.

The hostel itself is clean, stylish, and well-maintained, with comfortable beds and ample storage space in the rooms.

Overall, I highly recommend Safestay London Elephant & Castle hostel for anyone looking for a comfortable, affordable, and centrally located place to stay in London.

Business_and_leisure Self

2/10

Poor

26 Sep 2024

Umesh

Receptionist . Lazy people no caring. Worst also my bed was unclean .

8/10

Excellent

22 Sep 2024

Bradley

London is an expensive, urban area with a lot of people priced out of the rental housing market. You're likely to meet a few of this group here.

Leisure Self

6/10

Pleasant

18 Sep 2024

SANA

Staff not very helpful and never smile. They keep changing my bed knowing i had alot heavy luggage. The staff didn't bother at all to help even though the loft was out of order. Staff lack empathy

Business_and_leisure Partner

8/10

Excellent

14 Sep 2024

Raja

Its oky

8/10

Excellent

10 Sep 2024

Eric

Yes my stay was surprisingly amazing. Would love to go back there again.

Self

2/10

Poor

04 Sep 2024

Mike

PLEASE CONSIDER OTHER PLACES!!!

1. Temperature
The place can get terribly hot when it’s just 22 degrees outside and tbh the electric fan they provide WOULD NOT WORK at all.
2. Security
Somehow the hostel decided that I was okay to just let DRUNK people check in. I simply just suggested that maybe he could get a shower politely, but that ended up with him arguing with me. leading to me decided to move to another room, yet they somehow moved me to a bed that was ALREADY OCCUPIED, leaving me ALONE carrying 2 suitcases and 2 backpacks around the building! And of course not one of the staff tried to really help me with the suitcases. The staff who let the drunk crazy guy in even told me it’s not that deep!
3. Toilet
The shared toilets are of a terrible condition where piles of SOAKED TISSUES would be be dumped on the floor.
4. General Vibe
Expected to meet like minded young people, ending up with a bunch of SKETHCY OLD GUYS dwelling in the lounge area. BAD VIBE OVERALL

Business_and_leisure Self

4/10

Poor

03 Sep 2024

Ali

It was not clean

10/10

Exceptional

01 Sep 2024

Wong

quiet and clean, large common area

10/10

Exceptional

28 Aug 2024

kulwinder

Great clean and reasonable priced hostel

Leisure Self

6/10

Pleasant

19 Aug 2024

Lucie

The room we had was unbearably hot. it was a Summer night, but the daytime temp had only reached 22C so not the hottest of days. Thankfully there was a fan in the room, but it wasn't very effective and we had to leave it on all night with the window open to feel the effect. This made the room quite noisy with sirens and general traffic from the road.

On top of that, the metal framed bed and a paper thin mattress. Every time we rolled over the whole frame would squeak like a balloon so we kept waking each other up.

We all had a poor night's sleep and woke in the morning with muscle cramps from uncomfortable bed and headaches from the fan blowing on us. Genuinely couldn't wait to get out of the room just to breath oxygen again.

Usually I put up with a lot and adjust my expectations for price, but at £145 for a single night I would rather pay £20 extra to stay in a Premier Inn.

Leisure Family

6/10

Pleasant

16 Aug 2024

Verified traveler

Not the best hostel I’ve visited but ok.
Showers have almost no pressure (money saved on water and heating bills) + there is no electrical plug on the upper beds.

2/10

Poor

15 Aug 2024

Carol

Was dirty, bad staff. Lot of violence

Leisure Self

10/10

Exceptional

03 Aug 2024

Ali

That was perfect hotel

4/10

Poor

28 Jul 2024

Verified traveler

Dont waste your time

The walls had water marks all over them, the telly didnt work and the bed linen wasnt the correct size. Fire alarm went off at 1am and the staff wernt motivated to explain what had happened.

Self

2/10

Poor

23 Jul 2024

Oleksandr

Upon arrival was given keys to someone else’s room, then notified that the place ran our of rooms and now have trouble even getting a refund.

2/10

Poor

22 Jul 2024

Shomrit

The room was extremely hot like a furnace even with the windows down. Maybe a fan or something wpuld have helped in the summer

6/10

Pleasant

19 Jul 2024

Tatiayna

The walls were filthy with stains and thick patches.

Leisure Partner

6/10

Pleasant

13 Jul 2024

Muhammad

Bathrooms are not cleaned, staff was not cooperative,

8/10

Excellent

09 Jul 2024

Eric

There is no wifi in room 311.

6/10

Pleasant

03 Jul 2024

Anna

Cheap option, but not many amenities and not as clean as looked in pictures. Also, no air conditioning or fans and it got really hot at night.

Leisure Family

2/10

Poor

02 Jul 2024

Zachary

Terrible staff, broken lift, and suffocating rooms

The Bad...
The lift was broken, and they put a wheelchair bound gentleman up 4 flights of stairs!! That's next level awful! Service was the worst. Rooms were not ready at check-in time, staff was overtly rude to other patrons, and they made a fuss that I requested a receipt at check-out.

As mentioned, the lift was broken, so it was 5 levels of stairs everytime we went to the room. Rooms were not ready until about a half hour after check in time. Zero ventilation in the room - we were absolutely suffocating in the room! I cannot overstate how uncomfortable the temperature was in the room. TV in the room had no channels. The shower is on a timer--you have to push the button every 15 seconds to keep the water going. The bed sheets were too small for the bed, so they came right off with any movement.

The Good...
It wasn't gross. Everything seemed reasonably clean. Location is alright. They charge for luggage storage, but we got it for free. The wifi signal was okay throughout the building.

Friends_and_family Family

2/10

Poor

30 Jun 2024

Oleksandr

Upon arrival the room was not ready and I was told that I will be refunded and to look for a room elsewhere.

6/10

Pleasant

25 Jun 2024

Elizabeth

The stay was quite near to waterloo with easy access transportation.The place was overall good,may be some varities in food for breakfast and bit more arrangement in the breakfast managing counter

2/10

Poor

31 May 2024

Julie

I would not recommend staying at this hostel - we felt very unsafe. The staff were not friendly and refused to give us a key to our room so we were unable to get back in if we decided to leave the room. Additionally, we were unable to lock the door from the inside so anyone could have access to our room throughout the night (we pushed the bed in front of the door). The reception area was also filled with homeless individuals which made us feel unsafe. Overall very unpleasant stay and wouldn’t recommend.

Leisure Partner

6/10

Pleasant

29 May 2024

Ahmed

Good nice Lovely best Cool easy going fun Loving and so much

Leisure Friends

8/10

Excellent

29 May 2024

Ahmed

Bit ruffy fluffy too mixxy and lot rules

Leisure Friends

8/10

Excellent

29 May 2024

Ahmed

Cool breezzy best & Cheap Cozy Comfort,and bizzy beez

Leisure Friends

2/10

Poor

26 May 2024

ADENIRAN

Service Zero no wifi to use

Business

4/10

Poor

26 May 2024

IMRAN

No keyless entry and no key

2/10

Poor

18 May 2024

Dave

One of the 2 elevators out of order. The only other remaining elevator was deliberately disabled by housekeeping during the 3pm check in. We had 3 heavy suitcases that we carried up the stairs.

8/10

Excellent

18 May 2024

Roland

Everything

10/10

Exceptional

22 Mar 2024

Rahmanberdi

Reception and workers good

Business_and_leisure Friends

6/10

Pleasant

13 Mar 2024

Susan

The rooms are not bad in cleaness but the bathroom and toilets are very dirty and smelling urine ,it was much better to separate women from mens rooms as i dint know how to dress or undress infront of men i couldn't sleep at nights because of snore it was te

Leisure Self

2/10

Poor

24 Feb 2024

RADCLIFFE

Very dirty hostel
staff very nice

1st room I got I could t stay in it due to being on the top bunk when asking for a bottom bunks got Changed and that room was dirty so didn’t end up staying and got the night bus home

10/10

Exceptional

10 Feb 2024

Moses

Seriously i love to stay here again whenever am coming to London again

10/10

Exceptional

03 Feb 2024

Steve

Great stay

Lovely stay room 217 is quiet and well equipped shame the lift wasn’t working but it was ok
Love the bar area too
Staff are welcoming and friendly

Self

10/10

Exceptional

24 Jan 2024

Steve

Fantastic Stay

Wow fantastic Stay
Great service
Welcoming friendly staff
Lovely spacious room
Only negative lift was out of order and room 017 has disabled toilets
Nice views
Quiet

Self

10/10

Exceptional

11 Oct 2022

Rachel

Friendly, helpful staff and a nice, convenient place to stay. Would book there again .

Leisure Self

10/10

Exceptional

09 Oct 2022

Alex

Good location, close to vegan shopping market and tube. Room was big and beds were very comfortable.

Leisure Friends

4/10

Poor

13 Sep 2022

Melissa

Stay away!

Arrived late, around 11pm, it was raining and I waited in line at least 25 minutes. There was only one person at the check in desk. When I finally made it to the room (triple but was staying alone), there was some sort of noise just outside the window that went on all night long. When I was ready to brush my teeth, it turns out that the sink in the bathroom was clogged. I was super exhausted at this point but still went downstairs to the reception desk. The guy there was nice but totally nice helpful. He was looking for a pliers or a wrench or something so that I could pull the thing that blocks the drain but he couldn't find anything. I was quite fed up and told him that I would just brush my teeth in the shower or something. There was also no outlets near the bed to charge my phone and the hotel itself was decently maintained. I probably paid close to $60 for that one night. Should have added a few more dollars to get something better. Wouldn't recommend.

Self

8/10

Excellent

12 Sep 2022

Karen

The pricing was good, the only downfall was there was no common room or facilities to make tea coffee and microwave to heat food. Otherwise recommendable due to pricing

10/10

Exceptional

04 Sep 2022

Klas G

2 days have be 5 days!

Amazing

Self

8/10

Excellent

08 Aug 2022

ana melise

lovely place but the bar could stay opened until late at night

Leisure Friends

2/10

Poor

07 Aug 2022

Kassandra

Worst place ever

The only good thing about this place is Andrea. She made us feel so welcome and great. Other than that it was horrid. We booked a whole private room however since we were only 3 instead of 4 we were shamed and harassed by housekeeping for using the 4th bed in the room. There was staff who just barged into the room without notice and they had the audacity to say it was a miscommunication between us and housekeeping. They gave someone else a key to our “private” room. I woke up to a stranger in our room at 4am trying to go to the bed I was on. The only reason I couldn’t do more is that I was sick. Honestly worst stay I have ever had in London. Will never be staying there again.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2022

Klas

Best hostel in London

Amazing stay!

Self

2/10

Poor

18 Jul 2022

shane

Terrible stay

Business_and_leisure Self

2/10

Poor

10 Jul 2022

Verified traveler

Not safe, avoid

Totally let down. We booked for 2 nights, stayed the first night, then while we were out they cleared our stuff into bin bags and allowed other people into the room. When we arrived back after show at the O2, at 1am, they were not helpful and left us with no place to stay! We were 2 women having to find somewhere else in London to stay in the middle of the night. Save yourself the stress and stay somewhere else

Friends_and_family Family

8/10

Excellent

30 Jun 2022

Michael

It was good for a hostel

It was good for a hostel

Self