Name: Residence Inn By Marriott London Bridge
Address: 201 211 Long Lane, London, SE1 4PN, GB

8/10

Excellent

11 Jul 2026

Tracey

On arrival at 10 am we were excited to find our room was ready earlier than expected. Unfortunately the room had a very strong odor of mold. A quick look in the bathroom and we found the culprit. There was an enormous amount of mold on the ceiling, wall and shower. The smell was utterly unbearable. Immediately called the front desk who said there were no other rooms available but they would send someone to look at it. A supervisor came and immediately agreed that the mold was present, we were then moved to another room. The staff repeatedly apologized about the situation. Second room was clean, no mold or smell. It was during an unusually hot streak and the ac did not disappoint. The room was small, but had enough room for the three of us. The breakfast provided was very nice, they even had gluten free options in a separate area, along with a toaster for gluten free bread. The area was safe, walkable and near many restaurants, pubs, coffee shops and markets. Overall our stay was pleasant.

Family

2/10

Poor

06 Jul 2026

Kelly J

There were

10/10

Exceptional

23 Jun 2026

Brandon

Super cold air conditioning, excellent breakfast included, nice selection of drinks and snacks for buy in front, staff was very accommodating. Just perfect!

Family_with_children

10/10

Exceptional

21 Jun 2026

Napoleon

Excellent Amenities(gym, food, kitchen) staff and breakfast. Conveniently located near Borough Market and London Bridge. Definitely recommend especially for families.

Family_with_children

10/10

Exceptional

15 Jun 2026

Upesh

Enjoyed our stay in hotel with great breakfast and easy access to London sightseeing

2/10

Poor

14 Jun 2026

Robert

Do not stay here. Terrible location. Old building. Not clean. The hallways look like they had not been redone since the 1970s. The rooms were super small and dirty. The staff was not helpful at all. I had to keep asking for toilet paper and washcloths. The thermostat did not work properly the entire time we were there. There was mold and mildew in the bathroom. The bathroom was so small. You couldn’t even get one bag on the counter. There was also an incident where my wallet got stolen right next to the front desk and the staff was not helpful at all. It is not central to anything in London except for the Tower bridge. Everything else you would have to take the tube or an expensive cab. The only thing that was halfway decent with the breakfast, but they ran out of food at at least a couple of mornings. Again, do not stay here.

Family

10/10

Exceptional

07 Jun 2026

lisdania

Great place to stay in your vacations. highly recomended.

Family_with_children

6/10

Pleasant

02 Jun 2026

ken

While the room is spacious and generally clean, the housekeeping service lacks attention to detail. During our stay, the cleaning staff removed our wet towels but failed to replace them. When we notified the front desk, they only provided bath towels, completely omitting the floor mat.

A replacement floor mat was badly needed because the shower curtain installation is deeply flawed. The curtain tracks only cover about three-quarters of the shower area, leaving a major gap. As a result, it is incredibly difficult to shower without water flooding the bathroom floor.

Family

10/10

Exceptional

01 Jun 2026

Ulrika

Nice hotel, breakfast could be improved.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Alexandra

The breakfast was great- especially the pastries. Nice having access to a coffee machine (latte/ espresso) throughout the day. Very helpful and polite staff everywhere. All the areas were really clean.The hotel was located between a couple of tube stations accessing different lines. We have nothing to complain about.

Partner

10/10

Exceptional

29 May 2026

Lars

A very good stay with lovely and helpful staff all around! The biggest ‘issue’ was the kitchen fan in our room blowing a bulb… the mechanic was up in 30 minutes, and had it fixed in 10 minutes.

Breakfast is a good spread and very helpful but the kitchen amenities in the rooms are also great. There’s a Sainsburys just down the right of the road which is perfect for grabbing cheap drinks and snacks.

Partner

10/10

Exceptional

26 May 2026

Maria Helene Strand

Clean room and friendly staff. Good breakfast!

Friends_and_family Family

8/10

Excellent

22 May 2026

Harriet

Lovely staff, there was a slight issue with the room which staff resolved immeadiatly. I stayed for my birthday and it was lovely

Family

10/10

Exceptional

17 May 2026

Sandra

Front desk staff was excellent. Very helpful. The breakfast was outstanding. Lots of pastries, meats, waffles, fruits and other items.

Friends

8/10

Excellent

16 May 2026

Katharine

Breakfast was great - good selection

Staff brought extra sheets willingly upon request and kept our bags so that we didn't have to drag them around sightseeing prior to a late flight.

Friends_and_family Family

8/10

Excellent

16 May 2026

Nicole

Great place to stay!

Partner

10/10

Exceptional

11 May 2026

JUAN

I really liked the inn and would definitely come again next time. Highly recommended. The room was spacious enough for a family of four (including two kids). The breakfast menu changed every day and everything tasted great. The laundry facilities were also well maintained and in good condition. The staff were also very helpful and friendly.

Family_with_children

10/10

Exceptional

09 May 2026

Aaron

I have stayed at this hotel 5 times and I love everything about it!

10/10

Exceptional

09 May 2026

Abhinav

Clean rooms , haven't met better staff then this ever ,
I am a globe trotter have been to various countries and stayed in some of the finest hotels but have never met staff as friendly and efficient as Shruthi , vismaya and habeeb they made our stay memorable and would go out of the way to make my family comfortable and happy 😊 they solved some pretty big issues , I pray to the lord almighty to bless these individuals with happiness prosperity and good health always regards

Family_with_children

10/10

Exceptional

30 Apr 2026

Joy

Loved everything about this hotel! Very convenient and staff are friendly and nice. Hotel is also clean and my family felt safe.

Family

10/10

Exceptional

16 Apr 2026

Adiela

The entire service was 5 stars. Thanks

10/10

Exceptional

11 Apr 2026

Christina

Clean room. Staff were very pleasant and accommodating. Breakfast items were varied and plentiful.

Family

10/10

Exceptional

21 Mar 2026

Sourabh

Excellent staff
Excellent amenities
They had literally everything - towels tea utensils
Nice beds towels
Excellent staff
Good breakfast
Good gym and laundry
Room size food
Bed size good
Fridge
Microwave stove
All experience smg or so much better because of staff

Family_with_children

10/10

Exceptional

15 Mar 2026

Shivani

Great space for families. Delicious breakfast. We enjoyed our stay.

Family_with_children

10/10

Exceptional

19 Feb 2026

Nicole

Amazing stay! Staff were friendly and helpful. Our room was perfect for our family for the week. Loved having the kitchen to prepare small meals, the laundry facilities were a bonus, and the breakfast was so delicious. Would definitely stay here again.

Family_with_children

10/10

Exceptional

05 Feb 2026

Mohamed Yasser

Staff very friendly and lways available to help

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Maria

Staff were very friendly and helpful. The breakfast was excellent, healthy variety of fruit, yogart, eggs and delicious pastries. L

10/10

Exceptional

24 Jan 2026

ZaRiah

Spotless room. Amazing staff.

8/10

Excellent

12 Jan 2026

Malgorzata

Breakfast was amazing. Great choice, fresh food and delicious coffee

Leisure Family

10/10

Exceptional

05 Jan 2026

Sébastien

Excellent

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Zoe

Room very clean, staff very attentive and breakfast exceeded our expectations.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Ruth

Lovely clean, modern and spacious rooms with everything we needed. Great location close to the tube. Lovely staff. Great breakfast. Would definitely re recommend and stay again.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Maribel

Everything was good including the breakfast. The rooms are small but they’re in London…

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Jodell

Amazing staff! They helped us set up a surprise for our daughter since we arrived Christmas morning. Great breakfast!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Karen

Jared and his entire staff are amazing and needs holiday bonuses! Jared should be given a trip to see Paris for the first time! We were welcomed, treated like family, cared for, and the hotel runs like a fine-oiled machine. The staff definitely have hospitality in their blood. The food was wonderful and the 4 hour window to come and eat was appreciated.
We were well located and felt safe to walk about, even on New Years.
Please let us know when you’re sending Jared to Paris via Eurostar! He’s definitely a team member that leads by example and is so genuine.
Big love from Florida!

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Lora

Very nice staff. Very attentive

Leisure

10/10

Exceptional

31 Dec 2025

Andrew

We had a great stay all round! Quiet location but a short walk to pubs, restaurants, London Bridge station and borough market. As a family of 5 we had the suite which was a perfect size, plenty of space and 2 bathrooms which ensured getting ready in the morning was a breeze. The breakfast was also a hit, with everything you needed to start the day off right.

Leisure Family

8/10

Excellent

29 Dec 2025

SARA

Habitacion demasiada pequeña, no podimaos caminar alrededor de la cama, para una habitacion triple esta muy reducido el espacio.

Friends_and_family Family

2/10

Poor

24 Dec 2025

Elizabeth

Room was booked and paid for yet was unable to check in as didn’t have ‘suitable’ ID which was never stated as a requirement in my booking confirmation. At 7pm was left exhausted with two young upset children and no where to go.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Andrea

The staff was so helpful and kind to us during our stay. We had one person in a wheelchair and they were very accommodating the whole time. The room was very clean and spacious and the breakfast was delicious!

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Julian

Reception staff very friendly and welcoming. Upgraded to two rooms at no cost. Try much appreciated. Very clean. No issues

Leisure Family

10/10

Exceptional

16 Dec 2025

Arielle

Roon was clean and everything was nice including the 24/7 laundry

Leisure Family

10/10

Exceptional

15 Dec 2025

Tobias

Great room

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Tuan

it was convenient for walking distance to great attraction like London Tower Bridge, Shard, etc... Good breakfast selection and friendly staffs. Room was spacious and clean.

10/10

Exceptional

06 Dec 2025

Karen

We spent 8 nights here and it was like being at home. The front desk team always there with smiles on their faces, kitchen staff gave us great breakfasts every day. Our room cleaned every day.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Michael

I stayed at this property with my family of five. The location is fantastic, with a ton of dining options and within a short walk of trains and other sights. That said, the staff were even better. They went out of their way to make sure we had everything we needed on our trip. I ended up staying here twice in ten days, and I will definitely stay here again.

Leisure Family

4/10

Poor

26 Nov 2025

Srinivas

Breakfast was good. Room had AC issues both nights I stayed there. Staff was responsive and issue both days resolved partially in the middle of nights. So could not sleep well.

Leisure Family

10/10

Exceptional

22 Nov 2025

Kayleigh

We had a lovely stay, the room was perfect and just what we needed. The staff were lovely on checking in and greeting us every time we came in and out. Breakfast was delicious and good selection.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Kimberly

Clean property, nice stay

Leisure Family

8/10

Excellent

27 Oct 2025

Ingrid

Clean room and nice staff

Leisure Family

8/10

Excellent

18 Oct 2025

Shane

Room was large as had 2 beds and 2 baths. Staff was friendly and generally helpful. Location was good!

Leisure Family

6/10

Pleasant

17 Oct 2025

JUDY

Breakfast overall was a good, the elevator was out of service during our stays. It was inconvenient especially with luggage. The sofa bed condition was bad either. after complaining it was improved. Doing Laundering, there was no clear instruction for foreigners. It took many hours to get the clothes dry. It was not a very present experience.

Leisure Family

2/10

Poor

21 Sep 2025

alan d

Poorly kept up hotel needs a major cleaning.

The hotel room was poorly kept. Our room was not cleaned properly any of the four days we were there. It was all I could do to chase down maid to get clean towels. The front desk would not even call us a cab they insisted on us using Uber. This wasn't our choice of hotel we were moved just prior to chk in time. We will not stay at a Marriott in London again

Partner

6/10

Pleasant

11 Sep 2025

Steve

Good hotel, clean rooms. They should however remove the walkway carpets. They’re stuff and not conducive for people with allergic conditions

10/10

Exceptional

06 Sep 2025

Robin Rochelle

I appreciated the kindness of the staff and how they were always there to answer questions!

Leisure Family

6/10

Pleasant

02 Sep 2025

Yulia

Overall good stay. Area is safe, walking distance to Tower Bridge and London Bridge. Breakfast is good and standard to Marriott. However 1 small elevator for the whole property is a disaster, in the morning especially

Leisure Family

6/10

Pleasant

27 Aug 2025

Verified traveler

Check in was smooth and staff was informative and friendly. Breakfast was decent. However, I tried to change the room and was unable to. We were not informed that we were being given a wheelchair accessible room which also had access an adjoining room. The room did not feel completely secure due to the adjoining room, which we could hear other guests thorough, as well as the automatic door opener for our main door. We accidentally hit the automatic door opener more than once and were startled significantly both times. There was no extra security on the door due to this feature. I think staff should give a heads up when checking in about these features.

10/10

Exceptional

26 Aug 2025

Todd

Staff was very good. Room was nice, free laundry facility was great. Breakfast had great variety of choices. It did have a good bit of street noise at night and we stayed next to a very loud family with children who came in late at night very loud, but not the hotels fault. Overall we did like the hotel

Leisure

10/10

Exceptional

18 Aug 2025

Jenaida

It was a nice stay.

Leisure Family

10/10

Exceptional

17 Aug 2025

Christine

Great place to stay in London

The room was fantastic, very nice and easily able to accommodate us with two full baths which was great. Everyone commented that the shower pressure was amazing. The room temperature was able to get as cold as we wanted it to. The bed was a bit soft for my taste but that’s a personal preference. It was a 15 minute walk to the train which was really nice and easy.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Rhianna

We booked this hotel for the couple of days for a concert, and the overall stay was amazing. We stayed in the deluxe Suite and it was plenty of room for the 4 of us! Great amenities; gym, laundry, pantry, anything you needed at the tip of your fingers.

The housekeeping was amazing. We never saw them, but did a refresh in our room for towels bedding , toilet paper and some of the kitchen items too.

Our room came with the continental breakfast and it exceeded my expectations. A few options for hot food, pastries and different options for drinks too.

My only issue was the location. From London Bridge it was a little hard to navigate and since we stayed for a couple of night it was a hard adjustment since we didn’t get to explore the area as much.

Overall great stay, would be better for longer stays guests!

Leisure Family

10/10

Exceptional

13 Aug 2025

Matthew

Great breakfast, nice laundry facilities, clean, safe, very comfortable rooms, close to a market for some supplies, coffee shops nearby, easy to walk to the borough market

Leisure Family

6/10

Pleasant

07 Aug 2025

Salud Andrea

Layout of suite was awkward with bedroom & bathroom at entrance & kitchen/sofa in 2nd room. Seeing the toilet from the bed was not appealing. Area around felt unsafe & dirty with trash & flowers at the fence of the school in front. Understandably not under control of staff or hotel, but didn’t make us feel secure. Staff was very responsive to requests for bed linens, towels, toilet paper, etc. when asked.

Leisure Family

10/10

Exceptional

04 Aug 2025

Liaqat

We enjoyed our stay overall — the location was convenient, friendly staff and the breakfast options were excellent with a great variety to choose from each morning!

Leisure Family

8/10

Excellent

30 Jul 2025

Trevor

The lack of doors in the room was not disclosed and we basically slept in one big room for 3 nights. The pictures are purposely deceiving.

Leisure Family

8/10

Excellent

24 Jul 2025

Verified traveler

Comfortable rooms and great for one overnight stay in London

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Ramya

Nic

8/10

Excellent

20 Jul 2025

Heather

The staff were a pleasure to deal with and I liked the layout of the room. The continental breakfast that was also included was great and provided a varitety of options. The location was also great as it was within walking distance to the underground trains and the London Bridge and Towers. The only reason I am not giving five stars is the hotel only has 1 lift and it is extremely small and takes quite a bit of time to use, also I found the hallway to be extremely noisy with people slamming the doors and if there was any talking it seemed like they were standing right in your room. I would stay here again.

Leisure Family

2/10

Poor

02 Jul 2025

KIM

AC did not work in our room & staff knew this upon check in, but did not disclose this to us. Our check in was delayed as they were moving guests out of the room they assigned us into a room w/ AC. Very dishonest. Staff continued to lie about status of AC. We were staying with young kids & the room was 80-84 F during our stay. It was miserable. We were traveling w young kids & needed specific accommodations so unable to move hotels (although Marriott didn’t have any openings at other properties). Would avoid this hotel!!!!!!!!

Leisure

10/10

Exceptional

13 Jun 2025

aileen mai

walkable, clean, quite and room size is perfect!

Leisure Family

10/10

Exceptional

19 May 2025

Rebecca Baker-

The staff was extremely helpful and check-in was very easy.

8/10

Excellent

07 May 2025

Mary M

Very Nice Hotel with 10 min walk to London Bridge

Very nice lodging - room was quiet and very spacious with two queen beds, two full baths and a nice living room/kitchen area. Lovely windows looking out with one sliding door that opened a bit to let in fresh air. Beds were comfy and lots of hot water and nice linens/towels. The breakfast offerings were very nice too.

Friends_and_family Family

10/10

Exceptional

23 Apr 2025

Marcela

Excellent

Leisure Family

10/10

Exceptional

21 Apr 2025

Jill C.

Staff were lovely and so helpful. Room was larger than expected and worked so well for our family of four. Breakfast made our life easier and the whole experience was hassle-free, easy and comfortable.

Leisure Family

8/10

Excellent

20 Apr 2025

Manuel

Great breakfast!

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Boudhayan

Just returned from a lovely stay at the Residence Inn by Marriott London Bridge. The staff were warm and welcoming, especially the front desk team, truly excellent service. The rooms and common areas were spotless, and breakfast was delicious with plenty of options. The location couldn’t be better, central and convenient for everything. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Nicholas

Great hotel and staff, located in an area where it very easy to get around London via the Metro.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Toni

Outstanding! We had a two bedroom and two bath and it was terrific. The showers were hot and great pressure. The living room area was so comfy. The kitchen has a small refrigerator, dish washer, and a small oven, microwave, air fryer combo. Breakfast was outstanding from hot items to cheeses, meats, even gluten free bread and cereal. Terrific!!!

Leisure Family

10/10

Exceptional

14 Apr 2025

Karim

Fantastic. Great breakfast.

6/10

Pleasant

10 Apr 2025

ramon

London Landmark Marathon. 12 people

The stay was ok! We got upgraded to the bigger room on floor 317 which turned out to be disastrous drunk at the door by 1am
First night was brutal very terrible but the staff took care of it and the manager Jared was great! Other than that we really didn’t stay at the hotel for too long just a week . Upon checking out the systems were down this wouldn’t be the first choice I would stay next time but it was ok . 3/5 star

Business Family

6/10

Pleasant

09 Apr 2025

Christine

The gym was surprisingly good for a hotel. My room had some troubles w/ the AC/heater, and the room keys weren't working well. Thankfully, the staff were always there to help out.

Leisure

10/10

Exceptional

05 Apr 2025

Federica

Great stay, very convenient, and great breakfast.

10/10

Exceptional

17 Mar 2025

Cindy

Worth a visit!

the front staff were really really kind and it were around the corner from Bermondsy street. I prefer the staff at this location but the sharing area was sad. If you could make it more like the Bermondsy station I would prefer it over that location.

Self

8/10

Excellent

16 Mar 2025

Claire

The hotel was a good location for us we had 3 adults in a small suite - it was ‘snug’ but beds were comfortable. Downside : the floor was not clean and the bathroom door was not secure and opened straight on to the main bed! Breakfast was hit and miss - sausage no bacon one day and vise-versa the other and it was a long wait for items to be refilled.
Staff were great / helpful.

Leisure Family

10/10

Exceptional

10 Mar 2025

James

O2 Arena visit

Travelling from Scotland to London, got train from Gatwick to London Bridge, so it was very local and adjacent to the brilliant Borough Market.
Offered an upgrade on arrival and staff very courteous and welcoming.
Walked to LB Underground to access the O2 arena and were able to walk around Tower of London/Sky Garden/ St Paul’s Cathedral/ Tate Modern and Borough Market

Partner

10/10

Exceptional

09 Mar 2025

Jenny

Perfekt familjehelg i London

Perfekt med rymliga rum, bra utbud på frukosten och lugnt läge med flera lekplatser i närheten. Passade vår familj med tre barn perfekt.

Friends_and_family Family

10/10

Exceptional

25 Feb 2025

Cristina Scorza

I was thoroughly impressed with the hotel's service, appearance, and atmosphere. The breakfast options were high quality, and my family, which has various dietary restrictions, genuinely appreciated them. The accessible room was outstanding!

Leisure Family

10/10

Exceptional

07 Feb 2025

Eno

Excellent staff

Leisure Family

10/10

Exceptional

05 Feb 2025

Antônio

It's definitely a good choice of accommodation.

Excellent hotel!
The rooms are very comfortable, with suitable space and a well-equipped kitchen.
Great internet and breakfast.
The location is excellent, close to London Bridge station and various attractions, such as Tower Bridge.
The service is fantastic - special thanks to Claudia at reception and Fatiha at breakfast.
It's definitely a good choice of accommodation.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Obor

We (family of 5) had an awesome holiday stay at this property. The staff were so pleasant and really went out of their way to give us a 10/10 experience. It’s in a good location, the property is neat, tidy and modern. The onsite free laundry machines, internet and breakfast (good selection of breakfast items) were also a major plus for us. Looking forward to staying there again!

Leisure Family_with_children

8/10

Excellent

04 Jan 2025

Emma

Good location.
Limited seating at breakfast time.
Sofa bed not ready on arrival, this was rectified quickly.

Friends_and_family Family

10/10

Exceptional

01 Jan 2025

Janet

Everything was great. The staff at the front desk were so helpful with information we needed to get around the city.

Leisure Family

4/10

Poor

31 Dec 2024

Paula

Not good value

Friendly staff and very good breakfast. Unfortunately rooms were very tired, and we had a few issues with service - they had no linen for the sofa bed, and no towels on second day. We also had a 1am fire alarm. It was not good value.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Abed Aktam

All good

Leisure Family

10/10

Exceptional

11 Dec 2024

Vertis

The hotel and staff amazing and very nice. Just a personal preference, I did not care for the area. Not a lot if foot traffic in the evening.

Business Self

8/10

Excellent

02 Dec 2024

Nicholas

Location is very good, shower was powerful and breakfast choice good. New facilities and will stay again. My only negative was I found the mattress a little soft but the bed size was great. Many thanks.

Business Self

10/10

Exceptional

28 Nov 2024

Melinda

Staff were really nice. Great location and great restaurants nearby

Business Partner

8/10

Excellent

11 Nov 2024

Kay

Bathroom design horrible. Shower flooded bathroom unless showerhead aimed in perfect spot.