The Mad Hatter

10/10

Exceptional

22 Jul 2026

Jane

Central: easy access to e bikes (these were our choice of transport) Tube and, walking. The breakfast was exceptional.

10/10

Exceptional

15 Jul 2026

Kyle

Complimentary treats and breakfast! Staff are super friendly and the rooms are clean.

Self

8/10

Excellent

15 Jul 2026

Nicole

The breakfast was delicious, and the staff were incredibly friendly. Very happy with the location and definitely would come back and stay.

Family

6/10

Pleasant

14 Jul 2026

Patrick

Arrived in the morning and our room was ready at 10:30 AM (huge bonus). But when we got to it, we discovered there was no air conditioning and the 2 windows only opened 3 inches. It was almost 90 degrees outside and our room was on the top floor. It was horrible, and no way to cool it off. The hotel gave us 2 fans, but that didn't help much. Other than that the hotel was great and breakfast was excellent. Especially the eggs Benedict.

Partner

8/10

Excellent

11 Jul 2026

Joanna

Ideal base for southbank weekend. Good food and lovely staff. Not hotel’s fault but third floor very hot in high temps as no air con, so air con in pub restaurant was a relief! Overall lovely stay though despite hot night.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2026

Gerard

Everything was top notch

10/10

Exceptional

08 Jul 2026

Grace

Loved it all!

Hope to stay again one day!

Partner

8/10

Excellent

29 Jun 2026

monique

Came here for one night and would return. Welcoming front desk staff, convenient location, great breakfast and, comfortable beds

Partner

10/10

Exceptional

23 Jun 2026

Brian

Gem of a place to stay staff are excellent and very helpful with navigating London.

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

Ethan

Loved this hotel. Great location, friendly staff, comfortable room and great bar/food. If I go back to London I will stay here again.

Partner

10/10

Exceptional

10 Jun 2026

Susan

The Mad Hatter was great. Fabulous location a block from Thames. Short walk to Tate Modern and Shakespeare Theatre. Breakfast was exceptional and staff very accommodating. I would stay there again.

Self

8/10

Excellent

03 Jun 2026

Richard

Great location Wish we had specified a room away from the road as it was very noisy and stuffy although we appreciate its an older hotel with character There was a fan in the room that helped. Staff were very friendly. Shout out to Mark who was so easy to chat with and took our cases up to the room without being asked. Room was clean, staff all nice, breakfast was nicely served and good selection at the bar. We had no complaints apart from the noise which is hardly anyone's fault. It is London. Would stay again. Helen Lupton

Partner

10/10

Exceptional

02 Jun 2026

Stephen

Staff was amazing and had a wonderful time. Love the Pub connected to the property.

Partner

10/10

Exceptional

01 Jun 2026

Paula

Hi stay was excellent apart from Saturday evening came back to bar at 10. 30 for a night cap but told till was closed asked if we could put it on our room no , bit disappointed as told bar open until 11 o’clock

8/10

Excellent

23 May 2026

Katrina

Spacious rooms in london and the staff were friendly

2/10

Poor

22 May 2026

Gail

Friendly, pleasant hotel. Wish we could have stayed longer

Partner

8/10

Excellent

21 May 2026

Carol

Breakfast is wonderful.
Hotel rooms are in need of an update.

Partner

10/10

Exceptional

20 May 2026

Gloria

Lovely place to stay if you are planning on spending time at the Tate Modern.

Self

10/10

Exceptional

12 May 2026

Steven

Great hotel, great pub, excellent staff overall. Sammy in reception is a true star!!

Partner

10/10

Exceptional

08 May 2026

Macre

The Mad Hatter is centrally located to anything and everything in London. The staff are awesome, fun, very local. The pub is a great spot to start and end the day. And the room was perfectly English. Not too small. Not pretentious. Felt like the perfect place to stay to feel like you’re experiencing London!! Highly recommend it!!!

Partner

10/10

Exceptional

08 May 2026

Heidi

Hotel was great and the pub was exceptional. Definitely recommend if you want to stay somewhere with some character. Staff was very good and helpful.

Partner

10/10

Exceptional

07 May 2026

Robert

Unexpectedly, it was really good. Far better than expected.
Only downside was the TV and coffee machine that didn't work .
TV was fixed after I reported it.

Self

10/10

Exceptional

04 May 2026

Patrizia

Staff were friendly. Room was clean and comfy. Breakfast had a great selection.

Friends_and_family Family

10/10

Exceptional

03 May 2026

Nicole

Charming hotel in fantastic location. Room was comfortable and the breakfast was excellent with lots of choices. I’d recommend the salmon Benedict.

Partner

10/10

Exceptional

27 Apr 2026

Melanie

Really lovely hotel. The staff were absolutely amazing with our requests. If you’re sensitive to traffic noise request a room at the back of the hotel. Spacious rooms with a bath & shower. Fridge & safes in room. Was a warm weekend but fans are provided. Great breakfast menu. Loved the various French toast options. It’s an old hat factory building so lots of photo memorabilia. Very central to various tube stations like Waterloo & Southwark. Was attending the London Marathon so didn’t have much time to explore the area.

Partner

8/10

Excellent

22 Apr 2026

Johanna

Quiet hotel in otherwise busy area. Excellent staff and good management - every request was met with professionalism and courtesy. Interior not as plush or themed as the photos or name suggest, it's a fairly basic and rather dated pub hotel. Was clean and friendly. Breakfast included is good, carefully presented dishes. Pub has nice atmosphere in the morning and seats to look out of the window and plan your day. Room was rather hot, I don't know why but I asked for a fan and it helped but it was April so in summer I think it will be quite another matter. I think it's the age of the building it just gets hot from the sun, even in low temperatures outside. The downsides of this hotel are worth it for the superb location close to the thriving Southbank esplanade. Waitrose opposite is good and there's a fridge in the room, so you can budget by not eating out for every meal!

Self

10/10

Exceptional

12 Apr 2026

Molly

We had a brilliant stay here for a weekend away. The breakfast was lovely and there was a large selection of breakfast buffet items alongside a cooked breakfast.

The room was clean and the bed was very comfortable. It was and added bonus to have water, milk and coffee avaliable in the room free of charge.

The hotel is in a good location for sightseeing and exploring london. Would 100% stay here again.

Partner

10/10

Exceptional

07 Apr 2026

Casey

OBSESSED with this place! We found this spot just from googling around/reading reviews and it ended up being fantastic! Highly recommend. The staff here is incredible - super friendly, down to Earth and full of great recommendations!! The food in the pub is fantastic too!! Room was great!! Clean and cute!! Bathroom was also great!!!

Partner

10/10

Exceptional

23 Mar 2026

Angela

Excellent stay staff were brilliant food and drink was fantastic
Would stop again and recommend

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Kathryn

I will be back. Great staff. Excellent service. Love the full breakfast and the large rooms with Nespresso, kettle, fridge, and bottled water. It was also a great location for my travel purpose.

Self

10/10

Exceptional

03 Mar 2026

JOHN

Very convenient for meetings nearby, friendly staff, hospitable and flexible with bags left

Self

6/10

Pleasant

22 Feb 2026

James

Radiator in the bathroom wasn't working so was a little cold for a shower

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Paula

Staff amazing

Partner

10/10

Exceptional

07 Feb 2026

Johnny

A brilliant hotel, clean, comfortable with a great breakfast. It's a fantastic location to everything in Southwark..definitely coming back.
A big thank you to Sam at reception who made us very welcome as soon as we stepped in 😀.

2/10

Poor

05 Feb 2026

Andrea

Shockingly Poor Experience – Nowhere Near the Standard Expected

We booked a last‑minute stay hoping for a small break while my wife undergoes chemotherapy, but the Mad Hatter Hotel delivered one of the most disappointing experiences we’ve had.

Samy at reception was the only positive, polite, helpful, and clearly trying his best. Beyond that, the stay fell apart.

Dinner was a mess. Long delays, wrong order, dismissive staff, and food that arrived lukewarm, stale, and lacking flavour. Even paying was difficult, with no staff around and an abrupt attitude when someone finally appeared.

Breakfast was worse. No staff, no hot food, no milk, no hot water, just juice, bread, butter and cereal. Cleaning staff were left explaining that the breakfast team hadn’t shown up. Only one incomplete cold breakfast eventually arrived after waiting 1hour and 20 minutes and the second never came at all.

We left early, stressed and disappointed. For the price and reputation, this was completely unacceptable. The hotel simply did not deliver the basic level of service or organisation expected.

10/10

Exceptional

30 Jan 2026

Anna

Clean rooms, friendly staff, nice relaxed atmosphere. Good location with good windows so no night time disturbance. Good price, will definitely stay again.

Business

10/10

Exceptional

26 Jan 2026

Ian

Yes, Liam (on reception) was courteous and extremely helpful on our arrival. The lady at breakfast was efficient and polite.

10/10

Exceptional

11 Jan 2026

Jessica

The staff were warm, welcoming and friendly! We enjoyed the breakfast too! Great selection and was delicious! The room was clean and quiet.

Friends_and_family Family

8/10

Excellent

07 Jan 2026

jayne

Great stay at the mad hatter

10/10

Exceptional

04 Jan 2026

James

Excellent small hotel in the heart London. An easy walk to many attractions. Very friendly staff. A nice change from the big chains.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Elke

Excellent value for money. Room large and comfortable which had everything needed including a fridge with complimentary water and milk. Good selection of teas and a nexpresso machine. Room also had a ironing board, iron and a safe. Bathroom with a bath and a shower. All toiletries and a dressing gown. Breakfast very good which is included in the price. There is a breakfast buffet which had, cereal, yoghurt, meat, cheese, melon, pastries, bread for toast, cold and hot drinks plus you can order hot food. Staff are good. Hotel is located near to Southwark underground and Waterloo and blackfriars Bridge so near to tourist attractions. Would recommend staying here.

Self

10/10

Exceptional

22 Dec 2025

Olivier

Lovely and clean. Comfy beds. Friendly staff throughout. Great atmosphere one pub/restaurant. Food was lovely, generous, fresh breakfast.

Business Partner

10/10

Exceptional

18 Dec 2025

Michelle

Perfect

Business

10/10

Exceptional

16 Dec 2025

Peter

Amazingly friendly staff, and a real \"old world\" English atmosphere in a remarkable central location with very extensive breakfast options.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Roberta

Great place, very friendly staff, amazing food.

Partner

10/10

Exceptional

10 Dec 2025

Scott

Great value for money, friendly staff and good food

Partner

10/10

Exceptional

07 Dec 2025

Liza

Super friendly, clean & great location.

Leisure Family

10/10

Exceptional

05 Dec 2025

Darren

Very friendly staff.

Leisure

10/10

Exceptional

26 Nov 2025

Antony

Great staff and just an idea hotel in London. Cannot fault it. 👍

Partner

10/10

Exceptional

24 Nov 2025

Helen

Nice friendly hotel. Breakfast was great. Slept very well. Thank you.

8/10

Excellent

15 Nov 2025

Leah

We really liked the vibe and the people that worked at the place.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Steven

Great breakfast; great pub; great staff; great hotel!

Leisure Self

10/10

Exceptional

09 Nov 2025

David

We really enjoyed our stay at The Mad Hatter. Luke at the front check in was super helpful and friendly. The food was great!! The rooms were clean with lift access, convenient location. Over all an outstanding experience and would highly recommend and return.

Leisure Partner

8/10

Excellent

08 Nov 2025

Jose

Good room nice shower excellent at the front desk during check-in

Leisure Partner

8/10

Excellent

07 Nov 2025

David

All good. Fully recommend. Only issue was music (mostly poor quality too) in dining room, even at breakfast time. I know not a problem for most people, but if this is not to your taste, caveat emptor.

10/10

Exceptional

31 Oct 2025

Nicola

The room was lovely, clean comfortable and had character. The staff were delightful. It is so nice to stay in an old building full of character but really well fitted out.

Business Self

10/10

Exceptional

25 Oct 2025

Richard

Well themed around Mad Hatter!

Well situated, good welcome, clean rooms and great breakfast choice

Partner

8/10

Excellent

22 Oct 2025

Alan

Alice in Wonderland theme is fun. I enjoyed the front desk/bar playlist. Staff were helpful, if sometimes hard to find. Would go back, except they ask you to pre-check in online via some random website. Hotel info should make clear that that is not a requirement.

Self

8/10

Excellent

22 Oct 2025

Sabrina

Would recommend, staff very good, breakfast was very good and great base for tourists

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Scott

Great staff, bar, restaurant.

Self

10/10

Exceptional

14 Oct 2025

Lauri

Wonderful experience at the Mad Hatter. Fun theme for a hotel and the staff were all very friendly and helpful. Somewhat quirky and light hearted. The room was a decent size and clean. It had everything we needed as if we were home. We will most definitely return.

Leisure Partner

10/10

Exceptional

09 Oct 2025

maxine

Great find
Very lively food
Room is basic but clean & comfortable with everything you need
Breakfast was fabulous
Reception team were lovely

Business

10/10

Exceptional

29 Sep 2025

Colin

Hotel was very convenient for transport links good breakfast lovely staff

Partner

10/10

Exceptional

29 Sep 2025

Carolina

We loved staying at the mad hatter hotel, the staff is friendly.
The breakfast is amazing and it is great to have a pub in the same property.
I would definitely recommend this hote and would love to stay here again.

Leisure Partner

8/10

Excellent

26 Sep 2025

Georgeann

Walking distance to most of the sightseeing areas. Close to the subway

Leisure Partner

10/10

Exceptional

23 Sep 2025

Alisha

Convenient location, staff is nice, rooms are good.

Partner

10/10

Exceptional

19 Sep 2025

Doris

Wonderful staff, comfortable and welcoming

Leisure Friends

10/10

Exceptional

04 Sep 2025

Meagan

Great place to stay and explore Southwark.

Stayed here for a 2 night midweek break with a friend.

First of all I just want to say how friendly and helpful all the staff were. The man who checked us in was incredibly helpful and gave us some great suggestions of things to do and see.

The room was spacious / twin beds which were comfortable and it has been ages since I stayed in a hotel that provided biscuits with the tea and coffee. It may not seem much but it is a lovely touch!

We didn’t partake in the pub / restaurant downstairs as we were out and about but it looked great and had a selection of board games. I live in Kent so on my next stay with my husband we will definitely pop in for a drink.

The breakfast was good - I had the eggs Benedict and the eggs were cooked perfectly for me. My only criticism is that the English muffin it was served on hadn’t been toasted.

My friend had the smashed avocado on toast with poached egg. She can’t eat runny yolks and although she asked for it to be well done it was still a bit runny. She ate around it and enjoyed what she had.

I will definitely stay here again. The location is perfect for exploring Southwark and the hotel is a real gem.

Thank you for a lovely stay!

Friends_and_family Friends

8/10

Excellent

31 Aug 2025

Luciana

Great service

10/10

Exceptional

31 Aug 2025

Robert

Great location, team are really friendly and make everyone feel welcome. Breakfast is hotel quality and more. Looking forward to going back.

Partner

10/10

Exceptional

30 Aug 2025

Verified traveler

Really friendly staff and excellent location for the things I was doing in London. Room was good and I appreciated the pub/restaurant/breakfast room on the property.

Self

10/10

Exceptional

30 Aug 2025

Matthew

Very happy with our stay. Would highly recommend.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Michele

Beautiful place. Staff was wonderful. Would stay again.

Leisure Friends

10/10

Exceptional

27 Aug 2025

Darren

Great location great staff great value for money

Leisure Partner

2/10

Poor

18 Aug 2025

Sydney

Avoid this place at all costs. I rarely write reviews, but this experience was so appalling, I felt obligated to warn others. From the moment we arrived, it was clear we had been misled. The room was sweltering, filthy, and looked absolutely nothing like the photos online. There were already two fans awkwardly shoved into the tiny space: one of them a Dyson, which, which did not blow cold air. After complaining, we were handed a third useless fan, as if crowding an already cramped, boiling room with more plastic was a solution.
The bed was small, lumpy, and uncomfortable. There were spider webs clinging to the corners, the bathtub looked like it hadn’t been scrubbed and the walls were literally peeling. It was a health hazard masquerading as accommodation.

When we asked to be moved to a cooler room, I was told that all the rooms were in the same condition—as if that somehow made it acceptable. To top it all off, when I contacted Expedia to resolve the issue, they offered absolutely no help whatsoever.

This wasn’t just a bad stay—it was a complete scam. Do yourself a favor and stay far away.

Friends

10/10

Exceptional

14 Aug 2025

Sharon

Great stay! Perfect place to stay for OXO tower and South Bank and St Paul’s. Great size room and fab breakfast

Leisure Friends

10/10

Exceptional

11 Aug 2025

Tracey

Charming hotel with wonderful staff.

We were delighted with our stay at The Mad Hatter. I had booked our stay for my husband’s birthday. The staff decorated the room with Happy Birthday decorations and left a birthday card on the dressing table which was lovely .
Staff are so friendly and helpful. Very comfortable bed and a spacious room. Food is delicious - our breakfast was fabulous and we also had lunch at the restaurant - the best steak pie we’ve ever tasted.
I just want to say thank you to everyone at The Mad Hatter for a really wonderful stay. I’m looking forward to returning to see you again in October.

Partner

10/10

Exceptional

09 Aug 2025

Jackie

We had a lively stay, can’t believe that this lovely little hotel is in London! Room was spacious and had everything we needed. Breakfast was delicious xx

Leisure Partner

10/10

Exceptional

07 Aug 2025

Steven

This fine establishment should not be allowed to close so a high rise can be built on its grave.

8/10

Excellent

31 Jul 2025

Debbie

Great hotel in a perfect location, staff very welcoming and friendly

Leisure Partner

10/10

Exceptional

25 Jul 2025

Sarah

We absolutely loved The Mad Hatter! It was centrally located, clean, and provided delicious breakfast options. Special thanks to Sami for all his help and recommendations -- the staff were outstanding! We look forward to returning to stay here!

8/10

Excellent

24 Jul 2025

Carol

This is the second time i have stayed here. The rooms and especially the bathrooms could do with being updated but other than that the rooms are clean but also very warm especially in the summer (fans were supplied in the rooms). The staff are friendly and happy to give advice when needed.
The hotel is situated close to the Tate Modern and Borough Market. There is also a lot more activity on the southbank with loads of different street food vendors and restaurants along the bank.
Will definitely stay here again on my next visit to London

Leisure Partner

8/10

Excellent

22 Jul 2025

Andrea

The location of the hotel is just amazing. Super easy to get to major sites and the tube. The staff were extremely helpful and friendly. The pub downstairs did not disappoint.

We had a standard room that was quite cozy. It was clean but could use some sprucing up.

My only disappointment is that they should be installing air conditioning units. The room was very hot and super stuffy. The windows did not have screens either. We were aware that there was no air conditioning in the rooms but believe that this is a rather easy thing to do.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Angela

Great, unique hotel in a very convenient location. Lots of transportation options nearby (buses and a tube stop) make getting to anywhere in central London a breeze. All of the staff were very nice and helpful. The room and bed were spacious and clean. The bathroom (while a little dated) was very clean and very accessible with plenty of grab bars.

Business_and_leisure Self

10/10

Exceptional

14 Jul 2025

Mary

Lovely atmosphere. Friendly people and atmosphere.

Leisure Friends

10/10

Exceptional

07 Jul 2025

Christopher

Everything

6/10

Pleasant

05 Jul 2025

Claire

Staff were lovely but my room was really really hot and very basic. For £200 for 1 night would have liked something a little
Nicer

Self

10/10

Exceptional

27 Jun 2025

Philippe

Charming hotel with friendly staff. Very well located right in the center of London close toall attractions

Leisure Partner

8/10

Excellent

26 Jun 2025

Len

Staff were very friendly. Older building but quite hotel room is well maintained. All the necessary amenities. Comfortable bed.

Leisure Partner

10/10

Exceptional

25 Jun 2025

angela

This is a great little hotel, but I saw on one booking site that it had air conditioning. It does not have a/c so the rooms got a little warm. Other than that, the hotel is in a good location, 15 minute walk to a lot of touristy stuff

10/10

Exceptional

24 Jun 2025

Christina

This hotel is fantastic, loved the decor, loved the room, great breakfast, and the staff were AWESOME. They were so nice, fun and helpful, I was actually sad to check out and say goodbye. I would absolutely stay here again.

Leisure Friends

10/10

Exceptional

19 Jun 2025

Wade

Great stay! Cool hotel with a great restaurant attached. Staff was so friendly and helpful. Shoutout to Luke for his amazing recommendations.

Leisure Partner

10/10

Exceptional

14 Jun 2025

William

What a wonderful experience for my family and I. Beautiful hotel in a non-touristy area (still convenient access to London sights). Pricing was very reasonable, especially with the included full English breakfast. Staff, specifically Sami and Luke were amongst the most friendly, accommodating, and responsive we’ve experienced in our 3-decades of traveling. Hotel has a cool history, an authentic English pub and lovely (but smaller) rooms. NO A/C, which wasn’t an issue as we stayed in early May. Otherwise room was fully appointed, clean, and we appreciated the complimentary beverages in fridge. As for a review left by another traveler, it’s a smaller boutique hotel with (appropriately) smaller staff. Yes, staff may be in Pub doing double duty vs. sitter idle at front desk, but literally 15 feet separates the two areas. We never had more than a 3-4 minute wait. Additionally, the staff goes the extra mile to connect with you, share experiences, and make recommendations to get the most of your stay. My daughter left her iPad in her room safe, but Sami and Luke boxed it up and dropped off at a UPS drop point for shipping back to US. Much appreciated. Would highly recommend the Mad Hatter. Will be our new hotel of choice on next trip to London.

Leisure Family

10/10

Exceptional

11 Jun 2025

Steven

Great ambience, superb staff, clean rooms, wonderful breakfast, fantastic pub!

Leisure Self

10/10

Exceptional

07 Jun 2025

Tanita

I really enjoyed my stay at the Mad Hatter. It's a quirky pub and hotel in Southwark close to some shops and lots of good eateries. The room was spacious and staff were all very friendly and helpful. The breakfast options were great also

10/10

Exceptional

17 May 2025

Lucette

The staff were all so helpful. The rooms were very cozy, and had everything we needed. Best of all was the location, it was so central and easy to get anywhere.

Leisure Partner

10/10

Exceptional

15 May 2025

Maureen

Must Stay

Great location. 8 min walk to Waterloo and Blackfriar stations. Excellent amenities, coffee and hot tea in the room. Beds very comfy and great staff. Took the bus to King Cross train station, picked up in front of hotel and 4 stops 10 min.

Friends_and_family Family

4/10

Poor

15 May 2025

Lynn

Reception was not covered so you had to wait and queue at the bar
Rooms had no air conditioning
The bathroom had an infestation of silverfish

Business Self

10/10

Exceptional

13 May 2025

Alexandra Liv

I had the most wonderful stay that was made even better by the amazing staff. Luke, Alan, Mark, Sammy, and Will were so kind and welcoming. The drinks were perfect—and so was the company that came with it. Thank you for making this trip unforgettable boys!

Leisure Friends

8/10

Excellent

09 May 2025

david

Did not have AC. Was warm during the night.