Name: Park Plaza County Hall
Address: Addington Street, 1, London, SE1 7RY, GB

10/10

Exceptional

05 Aug 2026

Joanne

Awesome hotel!

10/10

Exceptional

05 Aug 2026

Natasha

As a family of four staying for one night, we just needed somewhere to rest our heads, so we didn't expect much from the hotel. In the short time we spent there, we were pleasantly surprised by the facilities, food and above all else, the excellent staff. From the moment we arrived, we were greeted by friendly faces. The reception desk staff joked with the children, offered them sweets and brought out goody bags upon check-in. Whilst we were waiting in the foyer, the porters brought out a set of rings for my children to choose from and keep. I have to praise Angel in particular; she was very helpful when checking in and booking breakfast. Also, she was great with my daughter, and as we headed out to dinner, she told her that if she ate all her food, she would give my daughter a bag of chocolate. We returned once Angel had already finished her shift, but when we checked out the next day, Angel kept her word and treated my daughter to a bag of chocolate. The staff here really made a very short stay in a very busy season extremely enjoyable. Thanks all x

8/10

Excellent

04 Aug 2026

Valerie

I loved the location of the hotel! It's great access to walk to the London city hall area and all of the attractions there. It's also pretty close walking distance to the underground and bus options. Love the food options that are about a 7 minute walk away from the hotel. The restaurant/bar was great with excellent cocktails and food. I was a bit disappointed that there was no early check in availabe. I left my bags with the concierge which is a great service and left to watch a show then when I came back at 5 pm they needed to check to see if my room was ready. It was supposed to be available at 3:00 pm. It was available luckily but the carpet hadn't been vacuumed properly. There was grass and small debris around the bed and in the carpet in general. The carpet had stains as well as the white curtains. The shower was clogged so I would shower in 2-3 inches of water which was gross. The bed was comfortable and clean. The AC was amazing and so were the toiletries and amenities available.

8/10

Excellent

02 Aug 2026

Cheryl

Great hotel, close to Westminster Bridge and eye. Short walk to train, short walk to many restaurants. I would have preferred to stay in Theatre area,, only because walk back at night made me a tad uneasy, just 2 ladies. Other than that great hotel, big room.

8/10

Excellent

31 Jul 2026

Isla

Big hotel, walking distance from Waterloo station, in a busy built up area.
We had some small issues during our stay, but overall it was satisfactory.
We had water flooding from our ceiling, and I called reception to report it. An hour later no one had arrived so I reported it again on my way out. By the time I returned that evening it had been fixed.
The AC wouldn't go colder than 22 degrees in our rooms. It was 33 degrees in London that week, so it was very warm overnight.
We didn't try the restaurant food, but did drink at the bar. Staff were friendly but it was disappointing that service ended by 11pm.

10/10

Exceptional

29 Jul 2026

James

Great experience staying with two small children - very helpful staff at every point of our stay, from the front desk to housekeeping. I’ve also stayed here for business and had a great experience.

10/10

Exceptional

28 Jul 2026

Michelle

The hotel’s location was amazing! Staff was so kind and super helpful. Our room was spotless.

10/10

Exceptional

28 Jul 2026

Frederic

Great and central with nice views. Relatively clean considering it’s a busy place.

Friends_and_family Family

8/10

Excellent

28 Jul 2026

Colleen

It’s a really nice, well presented space and bedroom. Really easy to find and to get to. There was just a couple of cleanliness points, a couple of things left on the ground and hairs in the bathtub

10/10

Exceptional

28 Jul 2026

Pauline

Excellent hotel in a fab location!!

8/10

Excellent

27 Jul 2026

Karen

All good

10/10

Exceptional

27 Jul 2026

Donald

Wonderful experience! Clean rooms, great breakfast, great staff! Everything you want in a hotel!

10/10

Exceptional

27 Jul 2026

Karina

Excellent check in service, room neat and breathtaking views

10/10

Exceptional

26 Jul 2026

Faisal

Amazing location, nice suite rooms

10/10

Exceptional

25 Jul 2026

Ibrahim

Clean rooms, friendly staff

10/10

Exceptional

24 Jul 2026

Alba

Staff was very helpful, rooms were clean

10/10

Exceptional

24 Jul 2026

Karen

Great location near waterloo station so a perfect base for sightseeing. Very polite friendly staff and clean comfortable rooms

10/10

Exceptional

23 Jul 2026

Carolyn

Beautiful space with amazing walkable access to lots of local sites. Hotel staff were friendly and helpful with everything.

10/10

Exceptional

22 Jul 2026

Nathan

Great location for exploring London.
The added bonus was this hotel probably has the friendliest staff of any hotel we have ever stayed at in London. Everyone a credit to the establishment. Thank you all

Partner

8/10

Excellent

20 Jul 2026

Julie

This is such a great location, right in the heart of London - steps from the Thames, London Eye and Westminster. The hotel itself is a good price for the location and the rooms were clean. We had a third adult sleeping on a sofa bed which saved money and was ok for the short stay. The restaurant staff were extremely accommodating and we had beautiful weather which made it fun to dine alfresco - even on a busy london street. Don't miss the graffiti tunnels right outside the back door and the street beyond which seems to sell food from every conceivable country around the world.

Family

10/10

Exceptional

20 Jul 2026

Caroline

The hotel is centrally located and within walking distance of major attractions and transport. The staff were incredibly helpful and friendly, the hotel was clean, and rooms were spacious and clean. I cannot recommend this hotel highly enough!

Family_with_children

10/10

Exceptional

19 Jul 2026

Steven

The elevators were the ONLY horrible thing about this hotel. The next not wonderful is that you couldn't put the heater on. The room was seriously sound proof. Clean. Staff very nice and quick to being whatever needed. Vegan breakfast options amazing! And they always had fruit out through the day. Would 100 recommend!!!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Shivangi

Great hotel next to London eye and all attractions. Helpful and friendly staff and the breakfast is good to get a nice start to the day!

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Jason

Excellent staying lovely suite

Partner

10/10

Exceptional

18 Jul 2026

angela

Great few night at the Park Plaza County Hall. I like their eco approach to the rooms and we took the option of not having ours cleaned everyday and we were therefore given a gift box of treats for this. This is a great scheme.

Partner

6/10

Pleasant

17 Jul 2026

Sanjay

Basically you are paying for the location which is great. Other than that this hotel does not have much to offer. No lobby, staff continuously busy and unwilling to help. Stay a little further away, close to a tube station and you will get much more for your money.

Partner

10/10

Exceptional

16 Jul 2026

Liana

Everything was perfect, nice and clean hotel in an excellent location. The only issue was that the hotel was unable to save our luggage for a few night because of lack of space.

Family_with_children

10/10

Exceptional

15 Jul 2026

Pauline

Best hotel I’ve stayed in the area!

Self

10/10

Exceptional

14 Jul 2026

Simon

Front of house staff were lovely and printed a document for me. Room clean and cool in very hot hot London. We would be very happy to return.

Partner

10/10

Exceptional

12 Jul 2026

Stephanie

It was a great location, the room was clean and we has all we needed for a perfect few days, with the kids.

Family_with_children

6/10

Pleasant

12 Jul 2026

Jill

Originally booked twin room however at check in was given an upgrade. However the room only had one double bed and a sofa bed. We had unpacked and decided just to stay in our allocated room. We had to make up bed pillows were too soft and not much filling. No pillow cases or duvet
Cover. My friend had disrupted and uncomfortable sleep both nights. Soap dispenser in bathroom near sink had not been refilled. We also hung up our towels to resume next but housekeeping had taken them away and replaced with new ones. Were not offered reward to reusing towels.

Friends

10/10

Exceptional

10 Jul 2026

WILLIAM

Was great!! Would definitely stay again

10/10

Exceptional

08 Jul 2026

José Luis

Hotel con muy buenas ubicación, excelente servicio . Volvería

Partner

4/10

Poor

07 Jul 2026

BOGDAN

Bad experience with bedroom

Family_with_children

8/10

Excellent

07 Jul 2026

Ly Seang

Bathroom water was not draining. Shower cold water did not work. Water was awfully hot with being able to cool the water. Rosie work required.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Steven

We had a room, 1329, with a view of Parliament, Big Ben and the London Eye! Located immediately across Westminster Bridge in the south bank of the Thames, convenient to the Waterloo or Westminster Tube Stations, anywhere you wanted to go was minutes away! Room service 24/7 was wonderful and the menu had many choices. But we hit 4 different Pubs,a MUST, when we were there for the week! The staff was so helpful and polite. The people of London are so good at politeness! Each night, the Eye lights up differently giving us a beautiful light show each night!

10/10

Exceptional

02 Jul 2026

Crystal

Amazing helpful staff, wary check in and we received an upgrade to Penthouse. Beautiful room and views .

Partner

10/10

Exceptional

01 Jul 2026

Elizabeth

Excellent two night stay for a 40th birthday. Fully recommend a room facing the London Eye if you can get one, the view at night is spectacular especially if on a higher floor.

Partner

10/10

Exceptional

01 Jul 2026

Dana

This was our fourth time at the Park Plaza County Hall London, and it was another wonderful stay. Our room was ready early when we arrived in the morning, which was great after a long red eye flight. The staff was as kind, friendly and helpful as always. And our room was nice, comfortable and spacious as always. We really enjoy having the separate living room and bedroom, especially to have a place to relax during the day in between outings. You get a lot of room for the price at this hotel.

London was experiencing a heatwave during our visit, and it did take a full 24 hours for our room to cool down to a comfortable temperature. But it stayed relatively cool throughout the week. The sink in our bathroom was missing a washer around the faucet so water would often spray everywhere but not a big deal.

Two small things we didn't love but also didn't take away from our great time - one day we asked a concierge to help us get a taxi. He told us to take the tube instead, which we were trying to avoid with temperatures approaching 100 degrees. We ended up getting our own taxi. And the woman who sat us for breakfast was a bit short with us - she told us to eat in two minutes because it was approaching the end of service at 10:30am, even though tons of people were still in the dining room eating. It was surprising but we didn't let it affect our stay.

Overall we had a great stay. The hotel is in a great location close to a tube station, shops and London landmarks.

Friends

10/10

Exceptional

30 Jun 2026

Danielle

N/A

Self

8/10

Excellent

29 Jun 2026

Leigh

Central and walkable. Close to metro stations. Property is on a weird corner and street walking just outside can be tricky at first. Very close to Waterloo and Westminster tube stations so you can get anywhere pretty quickly. Hotel breakfast was great (we used it several times and would include it next time). Room was a little bit tight but that’s to be expected in Europe. Room was clean and service was good.

Friends

10/10

Exceptional

28 Jun 2026

STUART

Probably one of the best hotels we stayed in London, new and up to date building no normal London grime or old building issues at all! Staff were lovely and friendly and all round great experience for the same price as a premier inn! Seat here not there if you can?

Partner

10/10

Exceptional

28 Jun 2026

Franz

Great location, but the parking garage was disgusting and about two blocks away

Self

10/10

Exceptional

28 Jun 2026

Kevin

Very clean property, friendly staff, close to major attractions

Family_with_children

6/10

Pleasant

27 Jun 2026

Jessie

Good hotel and loved the location. We were there on a very hot week and the air conditioning didn’t work great but I think it was abnormally hot for London so I don’t know if that could have been helped. Very safe and convenient location.

Family_with_children

10/10

Exceptional

27 Jun 2026

Robyn

Loved it and super convenient

8/10

Excellent

27 Jun 2026

Henrik I

This is a great hotel at Westminster bridge with a direct view of the London Eye. The rooms are ok in size. The bathroom is small. The maintenance is not great. Multiple holes had been filled in the wall but not painted afterwards. The elevators are VERY slow and small. Small things that make a difference. Good internet and a decent TV channel selection. Breakfast is in a very cramped restaurant. Great for business when you are out most of the day

Self

10/10

Exceptional

26 Jun 2026

James

Great location and friendly staff. Room was cool when the weather was 38 degrees outside, so air con was perfect. Comfy and spacious studio apartment. Recommended.

Family_with_children

10/10

Exceptional

26 Jun 2026

JOHN

Fantastic stay, great location.
Free upgrade to a Penthouse
Would definitely stay again

Partner

2/10

Poor

25 Jun 2026

Marjorie

Pas d’Air climatisé à Paris l’enfer ! 6e étage sans ascenseur ! Les valises à monter dans des escalier étroit.

Family_with_children

10/10

Exceptional

24 Jun 2026

Rafael

Great location, spacious rooms. Only problem was that the outlets in the room didn't work and weren't fixed during our three-night stay.

Partner

10/10

Exceptional

22 Jun 2026

Michael

Hotel was lovely clean & tidy and Staff where willing to help.My only problem was that my safe was broken on 1st night but hotel maintance had it fixed within 20 mins by replacing it with a spare one.It was lovely coming back to my room with the AC working after a warm dau im London.

Self

10/10

Exceptional

22 Jun 2026

Ashley

A very beautiful hotel with a beautiful view of the London Eye!! Perfect location close to everything you want to do on your trip!! As well as amazing services the hotel offers and amazing restaurant and bar!! Will definitely stay here again, hands down amazing!!

Partner

4/10

Poor

22 Jun 2026

Jason

Location is a 5 or 6 out of 10. Room was well worn down, AC could never get to temp despite a call to the front desk. Staff speak little English, and not very helpful.

Family_with_children

10/10

Exceptional

22 Jun 2026

Bradley

Very central to everything in London. Great place to stay

Partner

8/10

Excellent

21 Jun 2026

Franz

Parking is strange, it’s in a parking garage around the corner and very dirty. The hotel itself is excellent and in a very convenient location.

Self

10/10

Exceptional

20 Jun 2026

Leah Marie

I had a wonderful stay at Park Plaza County Hall London. The location was excellent, within easy walking distance of Westminster, the London Eye, Waterloo Station, and many of London’s most iconic attractions.

The hotel was clean, comfortable, and well maintained. What stood out most was the exceptional service. The staff were friendly, professional, and always willing to help. They made me feel welcome from the moment I arrived and were responsive whenever I had a question or needed assistance.

I would gladly stay here again and highly recommend this hotel to anyone visiting London. Thank you to the entire team for making my trip so enjoyable.

Self

10/10

Exceptional

20 Jun 2026

Nesve

I stayed with my 3 children for four nights. The location is perfect if your purpose is sightseeing. Everything is walking distance, and close to public transportation. There are plenty of restaurants and shops at walking distance. The hotel rooms are very comfortable, and spacious for European standards. There was a kitchenette with microwave, mini fridge, kettle, expresso machine, kitchen sink, porcelain cups, plates, glasses and utensils. We were there during heat wave. There was AC in the room, so that was great. We tried the hotel breakfast buffet once, and it was great- plenty of options but it's a bit pricey. We wanted to explore the city, so we went out breakfast other days. I highly recommend this hotel for families with young children or teenagers.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Yoslaine

Excellent location

Family_with_children

10/10

Exceptional

19 Jun 2026

Brett

Very attentive to our needs and checking on us! Highly recommend!!

Partner

10/10

Exceptional

19 Jun 2026

Mark Andrew

Cannot begin to explain what this hotel & staff mean to me! Upon arriving in London, my mother fell & broke her hip. What was to be a trip of a lifetime quickly turned directions. The staff has been wonderful helping as we navigate the hospital stay & try to figure out how to get her home.

Family

8/10

Excellent

18 Jun 2026

Peter

View over Waterloo station, no river view. One missing bulb in room. TV channels had flakey reception.

Breakfast average and on an industrial scale setting with little charm.

Spa not open. Room was quiet and good bathroom. Why safe has to be at floor level I do not know.

Functional and near Station but in a charmless district.

Partner

10/10

Exceptional

18 Jun 2026

Anita

Nice location right next to Big Ben and tower bridge

Partner

8/10

Excellent

17 Jun 2026

Michael

Good location. Staff were friendly and there were plenty of amenities. My only issue was with the shower/bathtub. There was mildew or mold around the rim where the granite met the top of the tub.

Partner

8/10

Excellent

16 Jun 2026

Simon

Good staff. Great location

Self

4/10

Poor

15 Jun 2026

Mahdis

I have booked this hotel as VIP hotel. However, staff were not aware about none of the perks & benefits, so you had to educate them, or not ask for anything

Self

10/10

Exceptional

14 Jun 2026

Lisa

Close proximity to the hub of central London. It was the perfect stay. We walked to the theatre and restaurants!
Clean and trendy !

Partner

10/10

Exceptional

14 Jun 2026

Charles

Staff is very helpful. Gave a wonderful time to stay

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Natalia

Very clean nice hotel, great breakfast very convenient location to all attractions. Highly recommend.

Family_with_children

10/10

Exceptional

12 Jun 2026

Genesis

Great stay! It was short but exactly what we needed. The location was very central right off the Waterloo stop. London eye around the block. Restaurant inside the hotel was good! Great places to eat in the area as well

Family_with_children

10/10

Exceptional

10 Jun 2026

Nath

Great all round. Great room and morning breakfast

Self

10/10

Exceptional

10 Jun 2026

Farah

Very auspicious from clean stuff are helpful. Breakfast was decent.

Family_with_children

10/10

Exceptional

08 Jun 2026

Peter

We very much enjoyed the property. From the lobby reception area, fitness center, restaurant and bar were all very well maintained. Modern look and feel. The reception staff were welcoming and friendly. Best of all was the location. Five to ten minute walk to London Eye and Thames South Bank and just another five minutes to Parliament, Westminster Underground. Looking forward to staying there again.

Partner

10/10

Exceptional

08 Jun 2026

George

Great hotel.

Family_with_children

10/10

Exceptional

08 Jun 2026

Maria

Online check in/key entry not loading on app so checked in at reception, which was quick with excellent communication. Fantastic room with numerous facilities like small kitchen area. Used the online food service which was delivered within 30 minutes, and was of excellent quality. Would definitely stay again.

Partner

10/10

Exceptional

08 Jun 2026

Prudence

We have stayed here before . The hotel is in a good position for trains, tubes and river transport. Clean, comfortable rooms and helpful staff.

Partner

8/10

Excellent

07 Jun 2026

Gustav

NO ONSITE PARKING. Hotels.com shows that parking is available, but it’s in a garage a couple of blocks away and the garage is really dirty. Reasonable rate though. The hotel itself is excellent, great location and really nice.

8/10

Excellent

07 Jun 2026

Seng

Excellent location to central London and next to Waterloo, close to food also. Overall good

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Amanda

Can’t fault the team at Park Plaza. We were upgraded to a penthouse on arrival which was great for our part - 3 adults. Great hotel in a fantastic location. We had a fantastic stay!

Family

6/10

Pleasant

06 Jun 2026

Roxana

There was alot of mold in the shower.

Friends

8/10

Excellent

05 Jun 2026

Homan

Overall, the stay was great. The location is fantastic. It’s about five minute walk from the Westminster Bridge. All of major tube & bus station is close by.

variety in the breakfast buffet would be nice. And the other thing would be our bathroom smelled of mold. other than that, I felt the our stay was lovely.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Richard

Nice location. Nice view. Easy parking

Family_with_children

6/10

Pleasant

03 Jun 2026

Avoni

Stayed here during the recent heatwave in London. Overall the experience was decent and the location is excellent for exploring the city, especially around South Bank and Westminster.

We did have to switch rooms because the AC in the original room wasn’t working properly. The staff were helpful with moving us, but even after switching, the cooling systems seemed to struggle with the unusually hot weather. Just something to keep in mind if visiting during peak summer or during a heatwave.

Other than that, the amenities were decent, rooms were ok, and the hotel location was why I selected this.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Lourdes

The hotel was exceptionally well‑maintained, and the rooms were spotless. The staff was helpful and respectful, always making sure our needs were met throughout our stay. We loved the breakfast selection and the cozy atmosphere. Best of all, the location was perfect—close to major tourist attractions like the London Eye, Westminster Abbey, and the bridge, and just a short walk from the train station.

Family_with_children

10/10

Exceptional

01 Jun 2026

Brett

Helpful

Family

10/10

Exceptional

01 Jun 2026

Christopher

Most convenient location in the city!

Family_with_children

8/10

Excellent

31 May 2026

Hsin

Housekeeper accidentally rolled up the bedsheets with my daughter’s favorite stuffy inside (that we purchased in Japan). Hotel was going to contact laundry facility but never followed up after we left. Otherwise, everything was great.

Family_with_children

4/10

Poor

31 May 2026

Tim

The Air Conditioning was non existent in the room, despite maintenance attending twice to resolve, it ruined our stay in the heat wave.

Business

10/10

Exceptional

31 May 2026

andy

Lovely place to stay and easy to get around

Friends_and_family Family

8/10

Excellent

31 May 2026

Peter

Clean and comfy large room. Good bathroom with all you’ll need.
Breakfast was ample with plenty of choice - but surprised when we went at 9am there was a large queue obviously a popular time to avoid! That said once in plenty of room no big queues for food/coffee etc - so actually well managed! Thanks for a great stay.

Friends

10/10

Exceptional

29 May 2026

Thomas

Wonderful hotel with a great location! If booking a room, add breakfast to your reservation. I wish we did. Excellent food but pricey if paying out of pocket. Our room here was the best we stayed in while traveling around the UK.

Family

10/10

Exceptional

27 May 2026

Andrew

Fantastic hotel, In an amazing location, minutes walk to the Houses of Parliament across Westminster Bridge. I wouldn’t hesitate to book this Hotel again. Very Clean, and really attentive staff

10/10

Exceptional

26 May 2026

Mike

The staff couldn't do more for us. As a young family of 4, and celebrating a joint birthday, they were fantastic at making our trip so special. We will definitely be returning!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Giemil

Everything about the hotel is excellent. Only concern is their shower, which needs to be upgraded and cleaned better.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Rodrigo Angel

Todo estuvo excelente, buen desayuno