Name: Thistle London Piccadilly
Address: Coventry Street, London, W1D 6BZ, GB

8/10

Excellent

23 Jul 2026

Chris

On a 3 day stay only one of the two lifts was working.

2/10

Poor

21 Jul 2026

Amit

Bad bad staff, they oversell the rooms and then give u the reasons to give u old and broken rooms.. something seriously wrong with their management. Had a terrible experience

Family_with_children

2/10

Poor

21 Jul 2026

Amit

What a mess, I was traveling with my family and had 4 rooms booked including for my old parents- they oversold the room and never gave us the junior suite we booked and then finally after a long discussion gave the suite which had no AC as it was broke~ I have been traveling to UK every month on business and the reason I booked this hotel was for location for convinence of my parents but it was a nightmare to deal with the hotel management- not only they keep on shielding their no reason to give my old parents room but also other room was given to us after 4pm when the room was suppose to be given at 3pm—- never had such a bad experience … they are not even 1 star property - they sell themselves as 4 star— room stink and very very bad breakfast- absolutely a RIP OFF !!

Family_with_children

10/10

Exceptional

13 Jul 2026

Tim

Staff were all very friendly and helpful. Room was very clean, great shower! Air conditioning was excellent. Enjoyed our stay

Partner

6/10

Pleasant

09 Jul 2026

Andrew

Junior suite a great sized room and bathroom. Great location in Picadilly. However, informed at check in the rooms air conditioning wasn’t working and was given a portable air conditioner (large fan) as substitute. Windows did not open. It was a 32 degree day in London. Complimentary breakfast given as substitute for inconvenience. After complaints from our end, was moved to a new room the next day. However, could not gain access to the room until 3pm. This one had a good working air conditioner but the television reception was poor. Some serious maintenance issues at the hotel. With so many other hotels in the area, do yourself a favour and stay somewhere else!

Partner

10/10

Exceptional

07 Jul 2026

Simone

Amazing stay in the best area ever right in the heart of Piccadilly Circus and Leicester Square with Chinatown and the Hippodrome a 1 minute walk away, Trafalgar Squae 3 minute walk, Big Ben and Westminster 18 minutes walk ir catch the bus from around the corner and get off at Big Ben in under 10 minutes. Awesome much needed aircon, rooms are spacious and best showers ever.

Family_with_children

6/10

Pleasant

30 Jun 2026

William

disrepair poor very poor plumbing
tried to put using a room with no ac on super hot days

Friends

8/10

Excellent

30 Jun 2026

Aliya

Room was older and ran down a bit but was comfortable. Pull out couch bed was old, uncomfortable and very very thin. The location of the hotel is central but in the hustle of everything at all hours of the day. Personally I will stay in a different area of London when i return.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Ibrar

No AC

2/10

Poor

28 Jun 2026

Shaun

The room was clean and so was the rest of the hotel. However we booked a room here because it said the rooms had AC and when we checked in we were told our room didn’t have AC and they didn’t have any rooms available with AC

Family_with_children

2/10

Poor

25 Jun 2026

David

We had a poor experience. The room was inadequate for 3 adults as advertised. pull out sofa could not accommodate an adult. AC was broken so room was very hot. Room also smelled. Hotel overall is old and worn. Needs renovation. We checked out after 30 minutes.

Family

10/10

Exceptional

09 Jun 2026

William

It was in a great location and very quiet in the room. The hotel staff was very courteous and helpful

Partner

8/10

Excellent

31 May 2026

Brad and Derick

The room was lovely. And the location was wonderful. Upon check in, we were informed our room did not have AC. That wasn’t going to work for us so they moved us to another room, which turned out great, but why not do that in the first place? And why not ask about other options, or call us?

Partner

8/10

Excellent

29 May 2026

Ruth

Hotel is in a great location. It's clean, comfortable, and the breakfast was good. The staff were particularly friendly and helpful: It was a hot day and the air-conditioning in our room wasn't working, so we were offered a discount and complimentary breakfast. Thank you!

Partner

10/10

Exceptional

28 May 2026

Scott

Helpful staff, quiet rooms and a fantastic location right next to Chinatown and Leicester Square

Family

8/10

Excellent

25 May 2026

Christian

Staff was very helpful. The location of the hotel is amazing. The room was quite small, the window did not open.

Partner

10/10

Exceptional

24 May 2026

Alan

Great location right on Leicester Square

Partner

10/10

Exceptional

23 May 2026

Francois

.

10/10

Exceptional

19 May 2026

Douglas

Clean room, quiet, large king bed, and helpful staff. Also, an amazing location; central to everything. A great stay! Will be back!

6/10

Pleasant

19 May 2026

Jaiver

The outlets weren’t working so I had to ask front desk for assistance but the person at the front desk was not very helpful. Gladly the bellman stepped in and helped me. Then I checked out and left my jacket in the room. I only realized after 6-8 hours but no one contacted me for several hours about it. I tried calling the property several times and no one picked up. I sent a message through Expedia and one one answered. I had to go to the hotel and asked them for it. Overall not very good customer service, small rooms and dated property but the location is great

Partner

4/10

Poor

16 May 2026

Ioannis J

Decent room but hiotel is very tired. Vakue for price is definitely not there.

Partner

10/10

Exceptional

12 May 2026

Darin

Quiet - though close to the busy Liechester Square you could not hear the sounds below due to the protective windows.

Windows don't open so Air Conditioning was perfect to have for cooler air.

If you pause room service for at least one day, you receive a $7 coupon to the coffee shop attached below.

Partner

10/10

Exceptional

11 May 2026

Keith

Very clean room and bathroom. Room attendant was very nice and friendly.

Reception staff were great, welcoming and helpful.

Partner

10/10

Exceptional

11 May 2026

David

The room was large and comfortable and the location very convenient to everything

Partner

8/10

Excellent

09 May 2026

Don

The room is clean. The window has the view of street and Leicester Square which is nice. Chinatown, Piccadilly Square and theaters just blocks away. Staff are very helpful. Air conditioning is working great. Only thing I found inconvenient is the room doesn’t provide a tissue box. That’s unusual. Overall the experience is good.

Self

10/10

Exceptional

08 May 2026

Phillip

Overall great,friendly staff all round

Friends_and_family Friends

10/10

Exceptional

03 May 2026

David

The staff were excellent. We arrived early, but they happily stored our luggage while we explored. The room was clean and spacious, and fairly quiet considering we looked over the M&M store. We only used the air conditioning occasionally, but it was effective at taking any excessive heat away. It was convenient being able to have breakfast, and we enjoyed it for the most part.

Partner

10/10

Exceptional

28 Apr 2026

Sylvie

Everything was good and fresh

Partner

8/10

Excellent

28 Apr 2026

Menachem

The room was very nice. The air conditioning was good and so was breakfast. The bathroom was clean but has no lotion or any other toiletries. The same soap is used as shampo and body wash.

Partner

8/10

Excellent

28 Apr 2026

Brad

Good location. 2 blocks from Piccadilly station.

Partner

10/10

Exceptional

28 Apr 2026

Keith

Clean and great location

Friends

10/10

Exceptional

27 Apr 2026

Thomas Arch

This was our second stay at the Thistle Piccadilly. In both cases, they were able to accommodate our request to check-in early, which we appreciated greatly as they are under no requirement to do so. We have found all of the staff to be friendly and helpful. We appreciated the selection of food items available for the breakfast buffet. We also found it to be an ideal location for exploring London on foot being easy walking distances to Trafalgar Square, Westminster, Buckingham Palace, the British Museum, and more.

Partner

8/10

Excellent

24 Apr 2026

Phil

Great location. Nice hotel. Decent sized rooms

Self

10/10

Exceptional

23 Apr 2026

Lindsay

Breakfast was excellent with friendly, helpful staff. The room was fine and at least matched what one should expect from a 'mid-range' hotel in central London. Room temperature adjustment was no problem. The hotel served ou needs very well.

Partner

10/10

Exceptional

21 Apr 2026

Kelly Elizabeth Russell

👍

10/10

Exceptional

20 Apr 2026

Ivy

Lovely hotel in the heart of Leicester Square.
Perfect for seeing a show and spot of shopping.

Partner

10/10

Exceptional

20 Apr 2026

Brian

Clean, friendly, central location and reasonably priced. Highly recommend.

Partner

8/10

Excellent

20 Apr 2026

Andrew Rodney

Great location. Decent sized room for central London

Partner

10/10

Exceptional

19 Apr 2026

Kathleen

Great location - walkable to many sights and close to Leicester Square and Piccadilly Underground. Rooms quiet! Could not hear any street noise. Rooms are specious and clean. Highly recommend this hotel.

Self

10/10

Exceptional

19 Apr 2026

Elio

Central location, very friendly staff, clean & comfortable rooms.

Partner

6/10

Pleasant

14 Apr 2026

John

There was no bar or restaurant inside hotel. There is a nice one next door. It felt like the staff were not smug. Parking does not exist. I had to park far away and walk.

Partner

8/10

Excellent

12 Apr 2026

Elayne

Room smelled Iike mold

Friends

10/10

Exceptional

09 Apr 2026

neha

Great central location with very happening Piccadilly and Chinatown areas close by. Most iconic sites are walkable. Staff was super helpful and prompt in response. Would stay here again

Family_with_children

8/10

Excellent

07 Apr 2026

Jacqueline

Convenient location, could be loud at night but overall a good stay

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Julie

Plenty of shops, restaurants and entertainment (theatres and cinema). Close to all major attractions and easy access to underground trains.
I would recommend booking restaurants before you visit on busy days/evenings.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Sarah

Would highly recommend any families coming to London! Staff was friendly in the room was beautiful and had an amazing view. We bought the wrong voltage adapter, and the receptionist was kind enough to lend us one. It’s a little details like this that really make the difference.

Family_with_children

8/10

Excellent

29 Mar 2026

Craig

Room was nice and clean

Partner

8/10

Excellent

14 Mar 2026

Jessie

The rooms were very large for Europe and had all the necessary amenities including a Nespresso machine. The only complaint we had was the card system and door locks. We struggled (as did all guests) to get in and out of the hall to the exit. Also the room keys all stopped working the second day for the whole building. Some upgrades are needed in those areas. Otherwise the location was fantastic.

6/10

Pleasant

09 Mar 2026

Brian

Lots of shops

Partner

10/10

Exceptional

01 Mar 2026

James

Good hotel in a great location

Partner

6/10

Pleasant

01 Mar 2026

Valerie

Great location. Room clean. Staff friendly enough. But nothing special.

Friends

10/10

Exceptional

28 Feb 2026

Jean

Great room, nice staff, just a great stay in the middle of Piccadilly - Hard to beat!

Partner

4/10

Poor

26 Feb 2026

Kate

When I arrived in the room, I tried to use the safe but it did not work. I tried to phone reception but nobody answered so I had to go down to find help. Everyone was helpful but it caused an unnecessary delay that meant I had to rush to prepare for my night out.

The room had a connecting door to the next room. I wasn’t particularly comfortable about the security. It had zero soundproofing which wasn’t a problem the first night but the second night my neighbour had a cough - he may as well have been sa

I noticed the next day theThe room was clean and comfortable. The shower was a bit cramped and some of the jets on the overhead showerhead were blocked so I had to use the handheld showerhead to rinse properly.

10/10

Exceptional

24 Feb 2026

Amy

Clean room, friendly staff, excellent breakfast.

8/10

Excellent

23 Feb 2026

Richard

The staff was very helpful.Room was clean. Only problem was the basin never held water. Push the plug down it never worked. Saving water was a bit of a laugh.

Partner

6/10

Pleasant

22 Feb 2026

Gill

There were 2 suite styles shown, my suite was nothing like either of them. It looked tired, but the bathroom was good and the hallways and lift looked as I expected. Staff were really friendly and couldn’t do enough.

6/10

Pleasant

19 Feb 2026

Kelly

Good location, reception staff helpful

Partner

8/10

Excellent

18 Feb 2026

david

Staff was wonderful, some of the room was dated and could use an upgrade

Friends

10/10

Exceptional

17 Feb 2026

David

Perfect position between Piccadilly Circus and Leicester Square. Very quiet, clean room. Comfortable bed..

Partner

10/10

Exceptional

14 Feb 2026

Michael

Really welcoming staff, great location

Business

8/10

Excellent

12 Feb 2026

Eric

Only giving four stars because only one elevator was working and it had issues too.

Partner

10/10

Exceptional

09 Feb 2026

Debbie

Great check in, easy and quick. Room was lovely and we had a huge bed which was very comfy. The room overlooked Leicester Square so great spot and we didn’t hear a thing outside and it was busy the whole time. Slept so well, turned off the heat and was warm enough as it was a bit noisy. We didn’t eat here but breakfast was £15 so well priced for the location. There is a Costa attached and the hotel give us a BOGOF for a drink in from there . Well placed and would happily return

10/10

Exceptional

05 Feb 2026

Owen

Service was very good, room was very clean

Partner

10/10

Exceptional

02 Feb 2026

Lance

The location is excellent
The staff are great
The room is comfortable and clean
My room looked over the M&M and Lego stores. So right in the think of it.
The room was really sound proof.
I recommend you staying here

Business Self

8/10

Excellent

31 Jan 2026

Sangita

Great location- steps away from leicester square, easy walk to various tourist attractions. Spacious and comfortable room.

Leisure Family

2/10

Poor

29 Jan 2026

Nicholas

Water temp of shower wouldn’t get warm, staff was rude and on phones, cleaning staff went in room with do not disturb on the door.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Maria

Room was clean staff very friendly and helpful as you walked in
Breakfast was very nice lots to choose from would recommend this hotel

Partner

6/10

Pleasant

28 Jan 2026

Donald

Really, the only thing going for this hotel was location. It definitely is in need of updates. The access to the property was a challenge, as often the keys to gain access didn't properly activate the doors opening. The doors were also often closed, even though the signage gave specific times that you would need to utilize keys to gain entry. There were OVERPOWERING weird fragrant odors throughout the property. I don't know WHAT they were trying to hide, but it assaulted you the minute you left the lobby of the hotel.

Friends_and_family Friends

8/10

Excellent

23 Jan 2026

Eimer

Clean and comfortable rooms, although bed was a little on the hard side for me personally. Excellent noise insulation despite being in a very busy area. Good breakfast. Pleasant staff.

Leisure Family

10/10

Exceptional

20 Jan 2026

Anthony

Exaxtly what we needed for location and price. Room was clean and spacious. Breakfast had plenty of options and catered for GF.. Adrianna who checked us in was especially helpful. Would stay there again.

Partner

8/10

Excellent

19 Jan 2026

Laura

Location was fantastic

10/10

Exceptional

18 Jan 2026

Blaine

Excellent location, moments from Leicester Square and Picadilly Circus. Room was reasonably big for central London, bed was super comfy. Staff were great, sending some Prosecco to the room when they heard it was our Anniversary. Despite being so close to buzzing nightlife, we didnt hear any noise in the room. Overall, couldnt fault it.

8/10

Excellent

18 Jan 2026

Raymond

Room very nice. Very clean comfortable. View was not nice all vents etc . 5th floor. Breakfast buffet was nice basic but ok. There is Greggs and McDonald’s outside the hotel so won’t pay £50 extra for breakfast again. Reception small and needs updating . Does not look posh and looks tired

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Seongdae

Check in time.should be respected

Partner

10/10

Exceptional

11 Jan 2026

Ianto

Spotless room. Staff excellent.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Elaine

Friendly, helpful staff, comfortable beds, excellent location

10/10

Exceptional

06 Jan 2026

Pantipa

Room is clean. Hotel staff are friendly. Great location where is near Chinatown. A lot of restaurants nearby. Close to public transportation and able to walk around for sightseeing.

Leisure Partner

10/10

Exceptional

06 Jan 2026

Keyarah

The staff was amazing! Also, the luggage storage was top tier and super helpful. They kept our bags before and after our stay so that we could enjoy London. This is also on a main tube line so you wont have to take many Ubers. It was a great location with Regent Street being less than 5 minutes walking distance and Bond Street was 10 minutes away. We also walked to Buckingham Palace which was 20 minutes away. The surrounding area was bustling but the hotel is actually quiet and super clean. We had three adults in our room with plenty of space. I plan to stay here for years to come.

Leisure Family

6/10

Pleasant

24 Dec 2025

Michael

Nice rooms, comfy bed, but shower was cold!

Partner

8/10

Excellent

21 Dec 2025

Cranmer

Room small but clean staff very good.

Partner

8/10

Excellent

19 Dec 2025

Siobhan

Friendly staff, always available to greet & help. Only downside to room, but it was incredibly inconvenient, was the lack of bright lighting. Would have been useful particularly in bathroom

Partner

8/10

Excellent

17 Dec 2025

Martin

Breakfast is excellent, rooms are very quiet despite being in a busy area - great location

Business

10/10

Exceptional

15 Dec 2025

Sara

Lovely stay very clean room very professional staff especially demitri he was so helpful

Partner

4/10

Poor

29 Nov 2025

Simon

The stay started badly when we had to wait for the only lift working and it only took two people before setting of the overweight alarm. Our room was on the 7th floor so we had to use the stairs several times. The bathroom was a disaster with difficulty getting the toilet to flush. We had to wait 15 minutes in the morning to get hot water. Initially there was no water, maybe someone else turned of the taps in their room allowing us to get water. The bed was very uncomfortable and badly made, the bottom sheet didn’t reach the bottom of the bed. The quilt was soiled.
Breakfast was ok. Reception staff were friendly.

Clearly not worth the money!

Partner

8/10

Excellent

25 Nov 2025

Susan

Glasses in room would have been nice . Three of us in room but only two slippers / gown

Leisure Family

4/10

Poor

25 Nov 2025

GARY

The Junior Suite was ‘tired’ in need of decoration. The shower overflowed due to being blocked and unable to flush the toilet at times. Although the room was clean the carpet was in need of a decent shampoo or even better replacing. Access to the property was restricted due to works being carried out directly outside the property, pavements all blocked off so had to walk on the road!!
The only positive was the breakfast, a good range of choice.
Not worth the expensive rate charged for this room and will not return!!

Leisure Partner

8/10

Excellent

24 Nov 2025

chris

Excellent location in London. Clean rooms. Nice bath. There are some steps to get into the hotel that you need to be aware of.

Leisure Family

4/10

Poor

19 Nov 2025

Beverley

Junior suite lacked the expectations as per description of rooms. Location was central but would not stay again due to having to not having items that paid for within room being missing and having to request same if wanted them. Certainly not worth the price.

10/10

Exceptional

17 Nov 2025

Sophia Jui-Ying

The location of the hotel is super convenient and close to everything you need to have a great time in London (theatres, museums, restaurants, tube stations).
Large and clean rooms, great breakfast, no complaints from me. I stayed here last year too and will definitely book again in the future.

Leisure Self

10/10

Exceptional

14 Nov 2025

David W

Completely blown away by this hotel and location. Staff was the best, room was so comfortable, quiet, beautifully decorated, bathroom was very clean and has all the necessities. Breakfast area downstairs was always immaculate, food was hot, well cooked, and pastries were soft and flaky. Piccadilly Circus was glorious. Easily walkable to Leicester Square, Trafalgar Square, 10 or more major theaters to see plays, restaurants galore, shopping, it was basically London’s version of Time Square in New York. The subway trains were super easy to use and get around in and not even 3 to 5 minute walk from the front door. This was the perfect place to stay.

Partner

10/10

Exceptional

14 Nov 2025

marc-andre

Staff

Self

8/10

Excellent

10 Nov 2025

Nancy

Hotel great location- nice rooms- breakfast good.
Staff not too friendly!

Leisure Family

10/10

Exceptional

09 Nov 2025

Richard

Romm was excellent, all staff helpful, lovely weekend, will certainly recommend it. 🙂

Partner

8/10

Excellent

06 Nov 2025

Lai

The room was good with comfortable bedding but the bathroom did have a smell (like sewage). I’m not sure if it was due to the area in general or just the age of the building but it was pretty strong. The location was great but it is very busy and can get pretty loud although it did not bother us all that much. Overall a good stay but would have been better without the smelly odor.

10/10

Exceptional

06 Nov 2025

Tracey

Room upgrade. Great room, nicely laid out.

Partner

10/10

Exceptional

04 Nov 2025

Christine

Excellent and clean room. Good breakfast. All staff were very pleasant and helpful.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Robert

The staff is outstanding. They're friendly and attentive. The rooms are clean and comfortable. You can't beat the location. Don't be thrown by the masses of humanity around the hotel...the rooms are extremely quiet. We really enjoyed our 5 night stay.

10/10

Exceptional

02 Nov 2025

Erika

Stayed 3 nights

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Weston

Quiet room. Spacious for the area
Good breakfast

Friends_and_family Friends