Name: Althoff St. James's Hotel & Club
Address: Park Place, St. James, 7-8, London, SW1A 1LS, GB

10/10

Exceptional

19 Jul 2026

Jamie

Front desk and concierges very very pleasant and helpful.

Only negative was that the bottles of wine available at the cocktail bar were extortionately priced.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2026

Lawrence

I was initially skeptical about staying here because it’s a boutique hotel without the large-scale amenities of a traditional luxury resort. However, after spending my days exploring London and traveling to Wimbledon, returning each evening truly felt like coming home.

The atmosphere was warm, peaceful, and incredibly quiet. The staff quickly learned my name, anticipated my preferences, and consistently went above and beyond to make my stay comfortable. The service never felt forced—it felt genuine.

As someone who has managed a private club with a similar hospitality culture, I have a deep appreciation for what exceptional service looks like. This team delivered it flawlessly. Their professionalism, attention to detail, and sincere hospitality made this one of the best hotel experiences I’ve had.

In fact, I enjoyed my stay so much that I booked my return stay for next year before I even checked out. That says everything I need to say.

10/10

Exceptional

01 Jul 2026

Gary

Ideal location in St James's, but happily a small hotel which feels like a private club.

Self

10/10

Exceptional

01 Jul 2026

Heather D

Excellent location! Lovely room … very comfortable bed and pillows. Friendly, helpful staff.

Partner

10/10

Exceptional

30 Jun 2026

Marcelo

Great, quiet location, clean an updated.

Partner

10/10

Exceptional

27 Jun 2026

Joseph

The staff was always attentive.

10/10

Exceptional

27 Jun 2026

Phillip

It was 37c when we visited and the A/C was top notch, so that was a very good start. The location of this hotel should not be over looked; 2 mins walk from Piccadilly, 10 mins walk from Theatre-land and 4 mins walk to Bond St and Jermyn st. Just fabulous. Staff were fabulous (Kai take a bow) and exceptionally competitive room rate to other luxury hotels in the area. Loved it all and will definitely be back.

Partner

10/10

Exceptional

23 Jun 2026

Kam Hang

Wonderful stay in the heart of St James’s.

The room was elegant, comfortable and very well maintained. The bed was excellent and the bathroom was beautifully finished with high quality toiletries and amenities.

Breakfast was also five-star quality, with excellent service and a great selection of food.

Every detail felt premium, from the room facilities to the little touches such as the stationery and in-room amenities.

The location is superb, within walking distance of Mayfair, Green Park and many of London’s best restaurants.

This was a perfect solo staycation and I would happily return.

Self

10/10

Exceptional

18 Jun 2026

steve

Fantastic helpful staff

Partner

10/10

Exceptional

15 Jun 2026

steve

Fantastic service and help from staff. Beautiful rooms and decor

Partner

10/10

Exceptional

06 Jun 2026

Ron

Great location and amazing hotel. Highly recommended

10/10

Exceptional

04 Jun 2026

Valerie

Beautiful hotel with wonderful and welcoming staff. The nighttime bartender Marcos saved us from what could have been a disastrous evening of wine and apps. He was kind and friendly and made the stay even better!

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Brianna

We had the most wonderful experience at the Althoff! From the moment we arrived, we were treated spectacularly. A special note to Harry who provided us with tremendous recommendations for restaurants and activities nearby. A truly impeccable stay! Would highly recommend✨ 10/10!

Partner

10/10

Exceptional

30 May 2026

Daniel

Great staff and perfect location

Self

8/10

Excellent

23 May 2026

Anne

My first time at this hotel. A few hiccups that lead me to say it is more a 4-star hotel than 5 but I will defiantly stay again. Check in was outstanding, and I needed it after a very long drive. My room was large, beautifully decorated with a walk-in closet, vanity, lovely bed and beautifully appointed bathroom. Room was beginning to show wear, with furniture chips and peeling wallpaper throughout. Staff was inconsistent. door men and porters outstanding, some excellent reception desk staff one truly incompetent, getting the wrong dates for ordering an airport transfer and wake up call, twice! Housekeeping lacking, forgetting to include breakfast order forms, laundry bags, enough tissues. Never once making the bed with the decorative throw pillows, which remained in storage unit the entire stay. These, I assume are only removed at turn down. Room service almost always awful. Kept waiting on the phone until the attendant could find something to write on, missing flat wear, napkins, butter and items ordered. Not once in 8 -10 times I ordered room service was my order accurate. Food in the bar was basic and tasteless. The hotel has no lobby, very uncomfortable to sit while waiting for a taxi or if you want a quiet place to read out of your room. The bathroom has a step up which is very dangerous in the middle of the night, with switches for bedside lamps hard to reach. Poor selection of TV channel and in room movies.

Self

10/10

Exceptional

23 May 2026

Armando

This is an outstanding hotel in the heart of St. James, next to the Ritz and Mayfair, all the area is walkable.

The staff is over the top, this is what hospitality should look like. Loved this hotel.

Partner

10/10

Exceptional

18 May 2026

Mary

Perfect hotel!!loved everything!

10/10

Exceptional

18 May 2026

Herman

The best staff I've come across at a hotel. Will definitely stay again

Partner

10/10

Exceptional

12 May 2026

Nancy

In my opinion, the staff is what made this a five star hotel. When a member at the front desk takes the time to physically show us a quick short cut to his favorite restaurant, that is beyond good hospitality!
Second, We appreciated having a medium sized closet in our room, which is not always present in European hotels. Also, the two night stands on either side of our bed had three deep drawers. We were able to unpack all of our clothes, which made us feel like we weren't living out of a suitcase. We stayed five nights. Our bed was perfect for us and the room was very quiet. Two complementary bottles of water were provided by the cleaning staff everyday.
Third, the location of the hotel is a small side street off St. James. which makes it a quiet place to come back to after a busy day of visiting the major attractions of London. It is just two blocks from Piccadilly. It was an easy walk for us to Buckingham Palace and the Green Park metro.

Partner

10/10

Exceptional

10 May 2026

Guy

Superb breakfast and charming room. Great to have a balcony. Special thanks to the young doorman who chased after our taxi with a bag we'd left behind.

Partner

10/10

Exceptional

09 May 2026

Robert

Nicely located near Buckingham Palace

Partner

10/10

Exceptional

22 Apr 2026

Laura

This well located private boutique hotel is ideal for walking or short cab rides. The staff was very welcoming and attentive. The room was comfortable and updated in terms of decor and technology. The breakfast was excellent in terms of cuisine and service. And they have a lovely gallery of art throughout, particularly portraits.

Partner

8/10

Excellent

20 Apr 2026

andrea

Everything was very clean and the staff was attentive.

The rooms were very small.

Family

8/10

Excellent

11 Apr 2026

Galina

The location is great and front desk staff and porters were all wonderful and professional. The hotel rooms itself even though functional really lacking modern touches( especially bathrooms) and space for proper comfort and most of the furniture feels dated and making quite a lot of old school noises like loud banging of shutting doors and drawers. Breakfast buffet has a lot of potential with interesting unusual choices like cute crudités, but feels rather limited otherwise with some items such smoked salmon instantly disappearing and not being regularly refilled. Overall there was a slight sense of disappointment because of higher expectations for a five star Mayfair experience!

Friends_and_family Friends

10/10

Exceptional

07 Apr 2026

Heather

Perfect place to stay in London.

8/10

Excellent

01 Apr 2026

Aaron

Breakfast was very good. Dinner was mediocre. Bar staff knowledge of wine was dreadful. And my toilet didn’t work the entire stay. However, room was lovely. As was the front desk staff. I’d stay agin, even in that room, as long as the loo is repaired.

10/10

Exceptional

30 Mar 2026

Lauren

Other than the toilet not flushing sometimes due to what seemed like a water pressure issue, and no smart TV or casting capability, our stay was perfect. We didn’t mention either issue to the hotel because it wasn’t a big deal. The location and staff could not be better. We ordered eggs benedict daily, which was delicious and prepared perfectly. For dinner we loved the ham, soup, potatoes and the fish. Housekeeping was on the ball without being overly complicated or pushy. The front desk helped us with everything we needed in terms of our room and our plans. All staff were kind and attentive to my daughter. Special shout out to the kitchen staff who kept her safe with regard to her food allergies. Best overall stay we’ve had in a long time at a hotel. I hope to return someday.

10/10

Exceptional

26 Mar 2026

Darija

Beautiful oasis in Mayfair.

Self

10/10

Exceptional

25 Mar 2026

john

Great hotel and excellent staff

Partner

10/10

Exceptional

23 Mar 2026

Heidi

Convenient location on a quiet side street, just a block or two from Piccadilly and Green Park. Exceptionally friendly and helpful staff.

Friends

10/10

Exceptional

20 Mar 2026

Jonathan

All wonderful!

Self

8/10

Excellent

09 Mar 2026

Lisa

The hotel is beautiful. The room was very pretty. It’s an old building but maintained well. My room had a beautiful terrace which would be lovely for entertaining but the views were looking directly into other buildings on all sides.

The staff were very accommodating and attentive. The only reason for 4 and not 5 stars is because the breakfast that I paid for while booking the room is only continental and not worth the price. Walk around the corner and have a good Full English for less than you pay for the continental.
The hotel is in a gorgeous location and close to everything.

10/10

Exceptional

19 Feb 2026

Elin

Fantastic hotel and staff-our favourite in London.

8/10

Excellent

13 Feb 2026

Mark

Very comfortable and reasonably priced!

6/10

Pleasant

30 Jan 2026

carl

Noisy room

Business Self

10/10

Exceptional

28 Jan 2026

Vytautas

Very helpful staff at a good London location.

10/10

Exceptional

27 Jan 2026

Madelyn

Excellent location, friendly and attentive staff

Leisure Partner

8/10

Excellent

19 Jan 2026

Andrew

Well located and well kept property with helpful staff. Only downside was the room was on the smaller side and there was no iron provided

Partner

10/10

Exceptional

15 Jan 2026

Jason

Beautiful hotel, excellent staff and a great location!

Business Partner

8/10

Excellent

13 Jan 2026

Nicholas

Great location. Everything else was okay

10/10

Exceptional

10 Dec 2025

Michael

Great location, nice comfortable room. Would have preferred a room on a higher floor but good nonetheless. Definitely book St James again

Partner

8/10

Excellent

05 Dec 2025

Karl Rainer

Yes all those things, but your staff shines. Thank you to them.

Partner

10/10

Exceptional

03 Dec 2025

Michael

1st class hotel with brilliant service.

Partner

8/10

Excellent

26 Nov 2025

GAVIN

Great central London hotel - much better value than other competitive 5-star

Business_and_leisure Partner

10/10

Exceptional

23 Nov 2025

Barbara

Best location in Mayfair. We were so happy with our accommodation and the staff is exemplary. So professional, helpful and very friendly. We will be back and have found a new home away from home in London. The Manager and Concierge could not be better.

Business_and_leisure Family

8/10

Excellent

16 Nov 2025

George

At our arrival, we were greeted by the doorman and proceeded to reception where we were checked in by courteous and efficient staff. We had dinner in the restaurant and received stellar service from Ismail.

Partner

10/10

Exceptional

02 Nov 2025

Graham

Well appointed hotel perfect for a break in london. Staff very friendly and room perfect for a few days away. Highly recommended.

Partner

10/10

Exceptional

01 Nov 2025

Angie

Nice room with amenities. A small cosy place with great facilities and atmosphere

8/10

Excellent

28 Oct 2025

Muhammed

Room nice and cozy. Loved the Penhaligons toiletries.

Only downside was the communication and the small details which were overlooked. I requested earlt check in, did not get a reply. I arrived at 1pm, and eas told room was not ready. We had a prior engagement and so left bags with the management and came bavk at the scheduled 3pm check in time only to have to wait 45 minutes before the room was ready. For a 5 star establishment, this should not have occured and communication should be more efficient.

Also i would suggest that if breakfast is included in the price, it should be the full breakfast and not just continental breakfast, albeit the pastries were to die for.

Great location.

Leisure Partner

10/10

Exceptional

22 Oct 2025

avraam

Great charm.
Very helpful staff.

Business_and_leisure Self

10/10

Exceptional

13 Oct 2025

Lyle

Very cool old building, well attended-
Nice sitting area and bar

Leisure Partner

10/10

Exceptional

28 Sep 2025

Pete

.

Leisure Partner

10/10

Exceptional

25 Sep 2025

GAVIN

everything as good as usual - though room could have benefitted by better blackout blinds/ curtains.

Business Self

10/10

Exceptional

07 Sep 2025

Lone

Quiet yet so centrally located. Beautiful room.

Leisure Family

10/10

Exceptional

02 Sep 2025

Julian

Little gem

Lovely hidden away hotel. Small but fabulous. Huge bed, lovely staff and very good air conditioning.

Partner

10/10

Exceptional

30 Aug 2025

simon

From the moment we walked in to the moment we left, the staff were so friendly and professional. Some of the best we have encountered. The hotel was just what we wanted. Convenient for shopping, dining etc. room had everything we needed too.

Leisure Family

10/10

Exceptional

19 Aug 2025

Wes

The valet service was excellent. The hotel is charming. This is our second visit and we can’t wait to come back.

Partner

6/10

Pleasant

19 Aug 2025

James

Underwhelming

Stayed during a reception at Buckingham Palace. Room was incredibly small and cramped. Drinks were overpriced.

One can only wonder as to the reason for this hotels 5* rating. I’ve stayed in many other hotels that offer much more for much less. View looked on to service shaft, an upgrade believe it or not.

You’re paying for the location here, but a premier inn could be a better choice for what you end up getting.

Partner

10/10

Exceptional

13 Jul 2025

kate

X

6/10

Pleasant

15 May 2025

Lisbet

Wonderfully located hotel right near so much! While the staff are lovely, some of the soft furnishings could use updating/replacing. There were a few signs of wear I noticed.That said, the location is great!

Business

10/10

Exceptional

02 May 2025

Marianne

I have been to London several times, and this is the best property I've stayed at by far. It is so luxurious and peaceful, but in the midst of this gorgeous upscale neighborhood with bustling London energy.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Lisa

My daughter and I had a wonderful time in London, and enjoyed your beautiful hotel very much! We will recommend it to friends with confidence.

10/10

Exceptional

15 Mar 2025

Christopher

Absolutely amazing hotel and wonderful staff and service!!! Rooms are elegant, comfortable and quiet.

6/10

Pleasant

15 Mar 2025

Matthew

Oy vey. The rooms are small and terribly designed. Small spaces with huge furniture and pillows and just kind of tacky.

Business_and_leisure Partner

10/10

Exceptional

09 Feb 2025

Graham

Great hotel

Warm welcome great location second stay just as good second time amazingly comfortable bed quiet hotel caring staff

Partner

8/10

Excellent

01 Feb 2025

Marco

Beautiful area, nice and charming property, limited amenities

Business_and_leisure Family

10/10

Exceptional

30 Jan 2025

erik

Excellent hidden gem

This hotel is highly recommended, as I've stayed in so many in London and the location is perfect. The staff is absolutely accommodating. The food is delicious The décor is headed well. Thought out and uh, the hard work permeates the entire facility, including originals in each room.I highly recommended.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Gary

Great stay

Everything was great.Staff very helpful and friendly

Friends_and_family Family

6/10

Pleasant

08 Jan 2025

babi

The bar staff were incompetent and there were food flies around:(!!

8/10

Excellent

26 Dec 2024

Kevin

Christmas stay

Everything was good great location friendly staff

Partner

10/10

Exceptional

25 Dec 2024

Raymond

Hidden gem.

Great location and a modernised gem of a Mayfair property. They didn’t know anything about upgrades via Hotels.com and no food can bev discount, but other than that, a really great find that we will use again.

Partner

10/10

Exceptional

22 Dec 2024

Andrew

Good ingredients, combined with skill

Real warmth from the lovely staff during our short stay at Althoff. (And, a personal high note, incredible water pressure in the shower!) Look, if you’re skimming the comments you are already eight tenths of the way to booking the hotel, so trust your instincts and go for it.

Partner

10/10

Exceptional

18 Dec 2024

Nicholas

Superb St James’s

Very comfortable. Lovely room with excellent bathroom. Rather unreliable heating system. Good location

Partner

10/10

Exceptional

14 Dec 2024

Cynthia Lauren

Exceptional staff and location

10/10

Exceptional

27 Nov 2024

Bronwyn

Small boutique hotel in a fabulous location with lovely, well-equipped rooms and an attentive staff. Cozy lounge and bar, excellent on-site restaurant. Our favorite hotel by far in London. It never disappoints.

Leisure Partner

10/10

Exceptional

18 Nov 2024

andrew

Excellent in every way

10/10

Exceptional

16 Nov 2024

alan

This property is ideally situated for easy access to Green Park, Buckingham Palace, Clarence House and many other attractions and shopping experiences.

Leisure Self

10/10

Exceptional

05 Nov 2024

Michael

Great Location, had visited for work as round corner and really enjoyed small, quiet, service and location...went now for personal...Unfortunately no VIP access upgrades that was in theory in reservation, and should advise on construction work infront of hotel which took away from the quiet side (albeit temp)

Leisure Partner

6/10

Pleasant

15 Oct 2024

Verified traveler

Lots of fruit flies in the bat/ eating area.

Business

6/10

Pleasant

12 Oct 2024

Colin

Great location, but a little rough around the edges. Compact rooms for the price and rather noisy.

Leisure Family

10/10

Exceptional

28 Sep 2024

Robert

Great staff in a small boutique format property.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Robert

This property is located in a great spot in west London. Near the action but not so close it’s noisy or too busy…staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Deirdre

A nice respite from the Main Street traffic - unique and old school experience - I would return.

Business_and_leisure Family

10/10

Exceptional

30 Aug 2024

Gabriella

Felt like royalty

Leisure Family_with_children

10/10

Exceptional

23 Aug 2024

Laura

Fabulous staff. Really beautiful accommodations. Would
Definitely return.

Leisure Partner

10/10

Exceptional

03 Aug 2024

Melinda

Awesome Hotel Awesome staff.

Awesome Hotel Awesome staff.

Partner

10/10

Exceptional

31 Jul 2024

Ann-Marie

little gem

Little gem in a city of thousands. Staff were professional and friendly; the room was very comfortable quiet and a high standard with everything you would expect. Very impressed worth another stay in the future.

Partner

8/10

Excellent

08 Jul 2024

Patrick

The Doorman on his phone was so unprofessional and to put it in his pocket was laughable....The room 510 was awful with the window covered over and the noise from the air conditioning units unbelievably loud .The wife went down to reception and asked for a different room which they duly oblged. The second room was better.. Never a 5 star in a million years.

Business Partner

10/10

Exceptional

27 Jun 2024

Andrew

Very friendly staff and clean.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Katherine

Wonderful

Outstanding hotel. Really beautiful, lovely staff and superb location. I will definitely be back!

Partner

8/10

Excellent

10 Jun 2024

Sarah

Almost there, just a few considerations!

Enjoyed our stay overall. 4/5

A few “niggles”.. staff were good but missed out on opportunities other hotels offer such as taking bags to room, showing you features and how they work in the room; the steam room option in the shower didn’t work, and we had a bit of a sleepless night as we didn’t know how to turn off the dressing room light.. plus the noise from the extractor outside.

There was no restaurant option on Sunday, but that wasn’t a problem as we strolled up to The Wolseley.

However, the room was large and bed comfortable. Nice turn down service and the bathroom was good. I can’t fault the housekeepers as, whilst the hotels policy is obviously 1 small shampoo to share, our lovely offered more on request.

Great to see Penhaligon toiletries as a British brand, but they should have been “Blenheim Bouquet” when making a focus on Churchill as part of the branding!

Business

10/10

Exceptional

03 Jun 2024

Jamil

Comfortable, great location, very friendly staff

Leisure Partner

10/10

Exceptional

29 May 2024

Ross

Great property in an incredible part of London.

Business_and_leisure Friends

6/10

Pleasant

27 May 2024

Howard

The hotel is in a great location, is small and boutiquey (which is nice). The air conditioning units from a hotel close by ensured that we had an irritating deep rumble in our room for our two night which wasn't conducive with a good nights sleep. The room was nice enough, but the balcony we had with our Exec room was rather unlike the one on the website and the bathroom was a little smelly (hence the strong diffuser in there I suspect!)

Leisure Partner

10/10

Exceptional

11 May 2024

Steven

Our room on the sixth floor was lovely; on the small side but with a wonderful balcony. It’s quirks--steps up into the bathroom—were more than offset by its assets—good natural light, excellent bedding, lots of hot water, incredibly quiet. Especially enjoyed the central location—steps from upscale shopping, restaurants, Buckingham Palace, Green Hill tube station.

Business_and_leisure Partner

8/10

Excellent

11 May 2024

James

5-star service in basic four star premises. Grand entrance and public spaces. Bathrooms great but beds disappointing

Business Self

4/10

Poor

06 May 2024

helen

Style over substance

Front desk welcome wasn’t really a welcome - I felt like I was ‘not the right kind of customer’. Decor is over-grand for the scale of the building. My room was so crammed with giant lamps and oversized coffee makers etc that there’s little space to place a laptop. When the lamps are all on it’s not bright enough, once you’ve worked out how to turn them all off at night it’s not very dark (gaps in blackout blinds). Same in the bathroom crammed with 2 basins but no surface adequate for a makeup bag. Too posh to provide sanitary disposal bags the usual way, instead there is a single one in a cardboard box. Am I supposed to call reception if I change a sanitary pad more than once a day? And cheap hairdryer.
My nan’s old saying ‘fur coat and no knickers’ sums this place up.

Business

10/10

Exceptional

21 Apr 2024

donna

It was wonderful!! Great service , pretty amenities and perfect location.

Leisure

10/10

Exceptional

07 Apr 2024

Thomas

Staff very accommodating