Sheraton Grand London Park Lane

United Kingdom , London
LONDON, Piccadilly
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100 reviews shown

10/10

Exceptional

18 Dec 2025

Toni

Great location
Lovely and clean
Super friendly and helpful staff

Partner

10/10

Exceptional

01 Dec 2025

David

Yes

Business Family

8/10

Excellent

25 Oct 2025

pedro

Lavatories at the bad room don’t work properly

8/10

Excellent

22 Oct 2025

Marlene

Did not have breakfast

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Amy

Wonderful property, the shower was amazing, room was well appointed and spacious.

Leisure Friends

2/10

Poor

15 Oct 2025

Nupur

Staff was extremely unhelpful even though we have Lifetime executive platinum status with Marriott

10/10

Exceptional

07 Oct 2025

Greg

Nice club. Excellent location for walking to many sites. Quiet.

Partner

6/10

Pleasant

10 Sep 2025

Henry

Just not worth the price. We also found a $25 random charge after returning home. I suspect the bell man tripped the fridge sensor when showing us the room, which is annoying. The toilet was broken. The bed was soft and moved. No smart TV.

Shower was nice and the gym was nice. Also had a really nice Deco inspired bar area, which was great.

Honestly for $750 a night just pay the extra $150 and stay at the four seasons.

Partner

10/10

Exceptional

31 Aug 2025

Rajinder

My family stayed at the hotel for 4 nights. We were very pleased with the quality of the place and service. The food was excellent and rooms were large and clean and well equipped. We will stay here again. Very conveniently located.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Jennifer

Easy walk to Buckinham palace and getting around town. The property was pretty and the history was amazing to see

Leisure Family

8/10

Excellent

06 Aug 2025

Gary

A more than decent hotel in a great location

Business Self

8/10

Excellent

16 Jul 2025

ALEXANDRA

Overall this hotel was brilliant and is an extremely luxurious place to stay.
However we had some hiccups which dampened our overall experience. We confirmed twice ahead of our arrival, and again on check in, that we were travelling with children, yet their beds weren’t even in the room, let alone set up, when we checked in. Not having this caused some issues for us given it was later in the evening and we had travelled a way to get there.
We found the concierge and housekeeping staff brilliant, responsive, and helpful. They should be commended on their work.
We had access to the lounge, for food, which was ok. Most times far too busy to get a seat and there wasn’t enough clean cutlery on several occasions. However we still enjoyed our time at the Sheraton and would return!

Business_and_leisure Family

6/10

Pleasant

04 Jul 2025

Hassan

The hotel has good location near the park. However the room was not worth the price. It was very small and basic

Business

10/10

Exceptional

17 Jun 2025

Michael

Great stay, very comfortable with 5 star service. The Club food was very good.

Partner

10/10

Exceptional

10 May 2025

Tracy

STAFF WERE EXCEPTIONAL! Property is beautiful, comfortable and in a very central area. We felt very safe walking in the neighborhood.

Leisure Family

10/10

Exceptional

20 Apr 2025

CEYDA

Nice bar

8/10

Excellent

02 Apr 2025

Verified traveler

Okay but not special

Arrived 2pm. Room wasn’t ready so went to bar. Didn’t have any cider. A lift wasn’t working over 2 consecutive days. Shower was luke warm on first day. Rainwater shower but no shower cap for wife - no laundry bag - just seemed like skimping on the basics. It was okay but didn’t feel spoilt in any way. Have been in better 5* in London.
Breakfast was nice.

10/10

Exceptional

12 Mar 2025

Dhar

Location and walkability

8/10

Excellent

18 Feb 2025

David

Not up to the usual standard.

I would like to take a moment to share my feedback regarding my recent stay at The Sheraton, which, unfortunately, did not meet the high standards we have come to expect from your establishment during our numerous visits over the years.

While the accommodations booked (one room for my wife and me, and another for our two children) were satisfactory, we encountered a few issues that detracted from our overall experience.

Firstly, although we were located on the second floor, the noise from a party on Saturday night disrupted our peace, with music audible until nearly one in the morning.

Additionally, upon returning from an evening out, I was informed at the Palm Court that I could only order a double whisky, which was surprising, as I have previously enjoyed single servings during past visits. After some discussion, I was ultimately permitted to order a single, but the experience felt unnecessarily prolonged, particularly given the premium price of £162 for a 50ml double.

Moreover, breakfast on Sunday morning was notably below the usual standard we have experienced. We waited nearly 20 minutes for hot food, as it appeared the kitchen had run out, despite the fact that we were dining well within service hours.

Overall, our visit felt somewhat lackluster, which is disappointing considering our history with your hotel. This may merely reflect a current downturn in service, and I remain hopeful that these issues will be addressed moving forward

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Masoud

Great location and staff even better. We had a great stay. We will be going back.

10/10

Exceptional

30 Jan 2025

Timothy

A great London mainstay with lovely rooms, great bar and very generous Club Lounge facility. Super staff too - very friendly.

Business Self

8/10

Excellent

24 Dec 2024

David

a great stay, only one issue

Friends_and_family Family

4/10

Poor

21 Dec 2024

Marcel

Super noisy place

Super noisy room, stayed a week and there was construction going on in the rooms next door, super laud and the bathroom pipes in the room made noise as well!
The room was close to the service elevator and the staff was constantly banging the door towards it and staff kept talking super laud in that area as well, we stayed in the hotel 3 times, but this was definitely the last time. I addressed the issues 2 times with the staff, but nobody seams to care or offer any help. This is not equal to a 5 star hotel at all anymore, really poorly handled. Bottom line if you want to enjoy your stay and sleep peaceful, stay away from this hotel!!!

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Leland

beautiful hotel and great location

the place is beautiful, and a great location! the entire staff were exceptional! i would stay there again in a heartbeat! the only minor issue were the elevators, but that was exceptionally minor.

Partner

8/10

Excellent

11 Oct 2024

james

Great Location, room size was average to small. Very expensive for a 4 star hotel.

Leisure Family

10/10

Exceptional

20 Aug 2024

Terri

Great stay!

Amazing hotel, centrally located , loved it!

4/10

Poor

12 Aug 2024

renee

Broken telephone plus broken alarm clock ( went off every hour or 2 all night long

Friends

10/10

Exceptional

15 Jul 2024

Jeremy

Great location.

The Sheraton Grand is in an excellent location. The staff are very professional. Our room was spacious, well presented and clean. We chose the B&B option, the breakfast is very good but the breakfast room can be quite busy (as you'd expect on a Saturday morning).

The lifts are a little annoying as they are scattered around the reception area and it is never clear which one will be the next to arrive. Our room looked over the alleyway between buildings and therefore the only view was of the AC ducting of the building opposite. I'm fairly sure I could hear mechanical noises coming from this alley for most of the night.

The hotel adds a 5% service charge to the bill which appears to be coming more common. I'm not a fan but didn't argue this.

We'd definitely stay here again but look to get a room in a different location.

Partner

4/10

Poor

09 Jun 2024

james

A catalogue of poor service even before we arrived. Wrong rooms booked. Not connecting as promised. No rollaway bed. Room service didn’t turn up. TVs didn’t work. Keys didn’t work. Telephone didn’t work. Toilet was faulty. Reception ignored us when reporting issue with room. Maintenance came at midnight to fix fault. Just not what I expected from a five star hotel as a platinum member.

Leisure Family_with_children

6/10

Pleasant

24 May 2024

Tatjana

Bad Hotel review

Unfriendly, unprofessional staff. I was told that because I’m staying 7 nights , I got the room with no view and the last one from the elevator.
They made me wait an hour before I got checked in .

Self

10/10

Exceptional

23 May 2024

Aubrey

Absolutely wonderful staff!

Leisure Self

10/10

Exceptional

07 May 2024

Frank

The service and accommodation and facilities were very nice

Leisure Family

10/10

Exceptional

23 Apr 2024

Kelsey

We enjoyed our stay

10/10

Exceptional

15 Apr 2024

Simon

Staff very good. I left valuables in the safe and they were quick to contact me so I could return.

6/10

Pleasant

25 Mar 2024

Verified traveler

Average and our top floor room was so drafty.

Friends_and_family Family

10/10

Exceptional

02 Mar 2024

Kevin

London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.

Business Self

10/10

Exceptional

24 Feb 2024

Kevin

The entire staff is exceptional.

10/10

Exceptional

20 Feb 2024

Mohammad

Elevator

Everything was more than I expected instead of the elevators in the hotel was to scary and all the time not working.

Friends_and_family Family

10/10

Exceptional

07 Feb 2024

Kim

Great place. Friendly and attentive staff. Excellent location.

Leisure Family

4/10

Poor

02 Jan 2024

Tuthier

Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.

Leisure Family

10/10

Exceptional

16 Nov 2023

Mark

Thank you so much to the wonderful team at the Sheraton Grand who made my wife’s ‘big’ birthday weekend celebrations so enjoyable for us and our two children.

The beautiful bottle of champagne and card from the staff when we got into the room was a lovely touch which showed us how we’d absolutely made the right decision to return for such a special weekend.

Thank you so much, we’ll never forget our experience this weekend.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2023

Thomas

The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2023

Valerie

The staff was very helpful.

10/10

Exceptional

08 Sep 2023

Farid

Beautiful ❤️🙏

Leisure Self

8/10

Excellent

29 Aug 2023

MUHAMMAD

The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights.
Overall pleased as location is excellent

Friends_and_family Family

10/10

Exceptional

27 Aug 2023

Gene

Excellent location and service

Leisure

10/10

Exceptional

15 Aug 2023

ken

Superb Sheraton!

Superb hotel, staff and location - rooms are gorgeous! Highly recommended 👍

Friends_and_family Family

10/10

Exceptional

31 Jul 2023

Pedro

Great property

8/10

Excellent

20 Jun 2023

Francois

Overall very good

2/10

Poor

18 Jun 2023

RICHARD

We prepaid for two rooms, neither was available when we arrived. We had to find another property to stay at for the duration of our stay. No refund was issued for the unavailable rooms

Leisure Family_with_children

10/10

Exceptional

17 Jun 2023

Tracy

We had a great stay at this hotel. Great location, great service, comfortable beds! What else can you ask…

6/10

Pleasant

02 Jun 2023

Vladislav

at the reception they didn’t serve us well - they saw that we were with a small child and gave a room next to the elevator it was very noisy, they didn’t say that it was included, but in general the hotel is excellent, the location is perfect

Friends_and_family Family

8/10

Excellent

21 May 2023

Desiree

Few amenities for the bathroom. Poor lightning in the bathroom. Sockets for the electronic chargerrs were a little old and not up to date

Leisure Family

10/10

Exceptional

10 May 2023

kim

Realty excellent experience

Leisure Partner

10/10

Exceptional

07 Apr 2023

Verified traveler

Great breakfast and location

Great breakfast and location

Friends_and_family Family

10/10

Exceptional

06 Apr 2023

Guillermo

Great location. Walkable everywhere. Close to restaurants, pubs and top attractions.

Leisure Family

10/10

Exceptional

06 Feb 2023

RENEE

Excellent location ! Service and food

Leisure Friends

10/10

Exceptional

02 Dec 2022

Lawrence

Pity about the bathroom

Only thing that was disappointing was the bathroom. No heating. Very little water pressure.

Friends_and_family Family

10/10

Exceptional

18 Nov 2022

Siew Peng

Location is excellent. Service is outstanding.

Leisure Self

10/10

Exceptional

14 Nov 2022

Maureen

Would love to see elevators running more efficiently.

6/10

Pleasant

29 Oct 2022

Clive

Nice location. All personnel polite and helpful. It’s an older building so room configuration can seem a bit unique. Club lounge is worth the upgrade. Two negatives are the hotel has issue with wifi. Apparently an ongoing issue. The second is Water pressure is very low.

Business Family

10/10

Exceptional

18 Oct 2022

Joan

Location, Location, Location

Great Hotel and great location

Business

10/10

Exceptional

08 Oct 2022

Marcus

Well worth it!

Leisure Partner

8/10

Excellent

14 Sep 2022

Pooja

Lack of help in emergency

The room was small. I don’t as expecting a bigger room. Front desk could be more helpful. Also Hotels.com team Sid not help me with cancellations when I had a medical emergency. Neither did the hotel help. It was very stressful to deal with both.

Partner

8/10

Excellent

10 Sep 2022

Fergal

Lovely central hotel.

Great location and good service. Bit expensive but it is central London.

Business

4/10

Poor

22 Aug 2022

ross

Service at reception especially was awful

Leisure Family

10/10

Exceptional

06 Jul 2022

John

Perfect location. Wonderful staff.

Leisure Partner

4/10

Poor

29 Jun 2022

Fadi

Staff are great, the lobby is nice however the room and especially the bathroom are very old and outdated

10/10

Exceptional

30 May 2022

Neil

Fantastic location; beautiful hotel; friendly helpful staff. Will stay again 😊

Leisure Partner

6/10

Pleasant

10 May 2022

Carlos Eduardo

Need urgent refurbishing

Business Self

10/10

Exceptional

17 Apr 2022

Ellen

Lovely hotel and great location! Friendly courteous staff!

Leisure Family

8/10

Excellent

30 Jan 2022

Abdullah

friendly staff. Old tv system. Housekeeping service needs improvement

Leisure

4/10

Poor

17 Jan 2022

ian

Sad

Evening menu at palm court not very nice had to ask for the three course pre show.dinne. Prosecco drinks had to returned three times as they were flat. Seating in palm court uncomfortable for eating dinner and no lighting to se menu.

Partner

6/10

Pleasant

22 Sep 2021

Gary

Staff in the bar were good but received and incorrect bill. Checking out something had been added that was not ours so got it removed. Receptionist had to get our bags. Still waiting on my invoice which was meant to be sent. Clean hotel excellent location but for the price was not up to standard

Business_and_leisure Partner

6/10

Pleasant

17 Sep 2021

artin

Breakfasts terrible

Leisure Partner

10/10

Exceptional

06 Sep 2021

Jason

Pet friendly hotel.

We stayed with our dog. A great pet friendly hotel with all the staff loving the arrival of our dog. Very polite and friendly staff. Room on the small side but for the 2 of us and our cavapoochon dog was fine.

Partner

10/10

Exceptional

09 Aug 2021

Verified traveler

The best thing that happened by far was meeting Galal the front desk Manager who was kind enough to upgrade me to a nicer room free-of-charge, and consistently checked in with me to make sure I had everything I need throughout my stay. Highly appreciate his professionalism and his dedication to customer satisfaction. I highly advise staying at this hotel and make sure to get in touch with Galal for any issues that need to be addressed. Top notch guy

Leisure Self

10/10

Exceptional

02 Aug 2021

Amrit Kaur

Lovely for family or alone

Beautiful hotel, lovely staff. Great for kids. My little one was treated with so much love and the little teddy dog was highlight of his stay.

Friends_and_family Family

6/10

Pleasant

10 Dec 2020

Finlay

We got locked out our room for

Partner

10/10

Exceptional

13 Mar 2020

Margaret

Great place to be with the Coronavirus scare.

Self

10/10

Exceptional

20 Jan 2020

micheljaumin

Beautiful property, Centrally located, the word \"Grand \" does apply. Reception Staff, extremely pleasant, courteous and helpful, and as. a note - Loved the bedding / Incredibly comfortable.

Leisure Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

Loved the art deco style of the hotel, decorated perfect for Christmas and very clean.

Leisure Partner

10/10

Exceptional

30 Dec 2019

Verified traveler

Great!! Love the hotel and staff. Everyone was so helpful and accommodating. Will definitely stay again!

Friends_and_family Family

4/10

Poor

22 Dec 2019

Verified traveler

The toilet was running water continually during the night keeping me awake.
I was unable to contact any department by telephone during the night to inform them.
Reported it in the morning with very little response!

Leisure Self

8/10

Excellent

12 Dec 2019

Babak va Marjan

Don't go to concierge!

Hotel, location and condition is nice but Concierge service is pretty non existent!! For a hotel of this caliber is disappointing. During our four night stay we asked them for taxis multiple times and hardly ever taxi was there on a timely manner. They couldn't help much with restaurant reservation.

Business Partner

10/10

Exceptional

05 Dec 2019

Wendy

Loved it!

Everything was just fabulous

Partner

8/10

Excellent

27 Nov 2019

Verified traveler

All staff are friendly & accommodating. They answer all questions asked.

Leisure Partner

10/10

Exceptional

24 Nov 2019

Christopher

Very nice Hotel, my son and I enjoyed our 1 night stay

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Verified traveler

Room was great. Modern, up to date & very clean. Great & well thought out facilities.

Leisure Partner

8/10

Excellent

09 Nov 2019

Mohammad

Good experience.

It was a good experience, love the location, love the room. The downside was \"noise\" coming, and I am only guessing here, from the elevator near my room, that was going on all day to be honest and was irritating. Staff are nice and helpful, room was clean. I only wish the housekeeping give more attention of what the room needs while making it up.

Friends_and_family Family

10/10

Exceptional

05 Nov 2019

Verified traveler

Stay was very good. Attentive personnel and very clean. Very nice rooms.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2019

Verified traveler

great hotel, located in one of the best neighbourhoods of London.

Leisure Partner

4/10

Poor

14 Oct 2019

Verified traveler

Disappointing.

Service poor - no sense of urgency from staff to help. Stayed in a superior room - corridors had hoovers and sheet carts permanently. No need. In the evening and the morning corridors smelt of weed - very strongly. Breakfast was poor - fantastic friendly omelette chef, but had to seek out coffee and tea as no-one was serving. Observed a customer arriving for breakfast at 10.45 turned away, closed at 11.Waited for 15 minutes at empty concierge desk - despite alerting reception to need to see someone.

Partner

10/10

Exceptional

05 Oct 2019

Aatir

Great location. Minutes from tube station. One is in Mayfair to begin with also walkable to Soho.

2/10

Poor

05 Sep 2019

Verified traveler

Even for London this hotel is old, tired, uncleanly. The room I thought I reserved was no where near the room I was given. Completely disappointed. If there were a minus 5 rating I would give the Sherston Grand Hotel Park Lane a negative 5.

Leisure

10/10

Exceptional

30 Aug 2019

Chippochic

Lovely hotel across from Green Park. Friendly staff, check in could have been better. Receptionist confused us about the room. We thought we wouldn’t have a window!!! Other than that one incident our stay was wonderful. Highly recommend.

Leisure Partner

10/10

Exceptional

12 Aug 2019

Verified traveler

Great hotel to stay at. Will do it again soon in London

Friends_and_family Family

2/10

Poor

23 Jul 2019

VivianS

Toilet in room was broken. Absolutely refused to move us. Tried fixing it but it continued malfunctioning over the length of our stay. Very unhappy with the situation.

Leisure Family

6/10

Pleasant

20 Jul 2019

Verified traveler

Good location, not so great service

This hotel is in a great location and is very clean. However, when we got there the two rooms for our family were not ready until after 6:30 pm and one of the rooms was not the room we had reserved and prepaid - very disappointing. The front desk was extremely overwhelmed and not very organized. The rest of our stay was very nice and the hotel breakfast is good. However, I really don’t feel this hotel is a 5 star hotel.

Family

4/10

Poor

19 Jul 2019

Verified traveler

I arrived to check in the hotel at 6:30pm and was informed the room was not ready. The reception staff attitude was terrible and just asked us to wait. Finally we were offered a room next to the lift which we could hear the machinery noise whenever the lift ran up or down. Sleepless night for 2 days!

Leisure Partner