United Kingdom
, London 
Karina
-Valet, servers, and bartenders provided excellent customer service.
-Rooms were clean but you can hear guests in other rooms throughout the night.
-Windows in the elevator were not as clean and had stains on them.
-No mattress toppers available.
Some receptionist at the front desk were not kind. Be aware of racism and discrimination towards people of different races and classes from those working in reception as well. During my first stay, another guest was given extended stay past the regular late check out time no questions asked. When I asked for the latest check out time, I was not given the same late check out as the other guest. I returned shortly after to tell them I did not sleep through the night because the beds were uncomfortable and asked for the later extension that was given to the other guest. It was finally given in the end.
Also, be aware of false advertisement. I was told by David at reception that I would be upgraded for not sleeping well during my first stay without being charged a fee and I was.
-Rooms were clean but you can hear guests in other rooms throughout the night.
-Windows in the elevator were not as clean and had stains on them.
-No mattress toppers available.
Some receptionist at the front desk were not kind. Be aware of racism and discrimination towards people of different races and classes from those working in reception as well. During my first stay, another guest was given extended stay past the regular late check out time no questions asked. When I asked for the latest check out time, I was not given the same late check out as the other guest. I returned shortly after to tell them I did not sleep through the night because the beds were uncomfortable and asked for the later extension that was given to the other guest. It was finally given in the end.
Also, be aware of false advertisement. I was told by David at reception that I would be upgraded for not sleeping well during my first stay without being charged a fee and I was.
