Name: The Mayfair Townhouse
Address: Half Moon Street, London, W1J 7BN, GB

10/10

Exceptional

22 Jul 2026

Algirdas

Great location nice hotel even though the rooms s as bd bathroom are very very small

Self

10/10

Exceptional

21 Jul 2026

Iain

Fantastic service will definitely stay again. The location is amazing.

10/10

Exceptional

20 Jul 2026

Jennifer

Love the bathrooms. So so quiet. Staff is amazing. Best bedding. Great gym.

Partner

10/10

Exceptional

20 Jul 2026

Jennifer

I just finished my fourth or fifth stay at The Mayfair Townhouse, and at this point, it truly feels like my home away from home in London.

I travel to London often for business and usually add a few extra days for leisure, so I have stayed at quite a few luxury hotels around the city over the years, including the JW Marriott Grosvenor House, The Londoner, and The BoTree. They are all very different hotels in different locations, but The Mayfair Townhouse has somehow become my absolute favorite.

The rooms are on the smaller side, as many London hotel rooms are, but they are incredibly charming and thoughtfully designed. The bathrooms are particularly well laid out, the rooms are always impeccably clean, and the beds and sheets are genuinely some of the most comfortable I have ever slept in. Every single time I leave, I am annoyed with myself for forgetting to check the tag because I want to buy the sheets for my own home.

What really makes the hotel special, though, is the staff. Everyone is warm, charming, helpful, and consistently lovely. The food is also excellent, and the entire hotel has a personality and sense of hospitality that keeps bringing me back.

I truly cannot get enough of this place. For me, The Mayfair Townhouse is one of those rare hotels that manages to feel stylish and special while still feeling comfortable and familiar. I already look forward to my next stay.

Self

6/10

Pleasant

19 Jul 2026

Martin

We checked in and the bags taken to the room. It was a hot day and when we got to the room it was very warm. We turned the aircon on to discover it wasn’t working. We reported it immediately and were offered complimentary drink in the bar while an engineer investigated. Unfortunately it wasn’t fixable, and the hotel was fully booked so they were unable to move us to another room. As compensation they offered a 50%, and provided a fan. Although appreciated, it still left us with an uncomfortable nights sleeps on a hot night. We had chosen this hotel for our 10 year wedding anniversary so was disappointed that it wasn’t the perfect night we had hoped for. The staff were helpful and did their best, but it just wasn’t expected for a premium hotel.

Partner

10/10

Exceptional

18 Jul 2026

Svitlana

We liked the location and the bar. The staff was also good

Partner

2/10

Poor

17 Jul 2026

Kavan

really quite an awful hotel for what they charge and being \"5 stars\" and on expedia for recommending this hotel. Initially faced a delay in checking in because of a systems issue. AC in many rooms was not working. My initial room didn't have working AC, so was offered another room, which also didn't have working AC. Was then shown 3 smaller rooms, the third of which had working AC, however this room had very low water pressure for the shower. All the meanwhile a really unhelpful manager / staff, Normally at any hotel, much less one this expensive, if there's an issue, the guest is offered a better room. Initially staff refused to compensate me for the room downgrade. Finally a different manager the next day moved me back a room in the class I had booked with working AC, and offered 50% off the first night's rate. However, the \"king\" rooms at this hotel are just two twin beds put together so actually is quite uncomfortable. Massive bait and switch. do not recommend this hotel at all

10/10

Exceptional

16 Jul 2026

Karen

Staff were very friendly and helpful. The hotel was in a great position in Mayfair. Would definitely stay there again

Partner

10/10

Exceptional

16 Jul 2026

michelle

Excellent location
Nice bar

Partner

8/10

Excellent

09 Jul 2026

Yihan

Amazing location, minutes away from Green Park station on foot, 10 minutes away from Soho, just overall 10/10 location. The room is small but clean. Only negative occurrence was one day when I tried to take a shower, the cold water all in a sudden cut out, and if it weren't for my cat-like reaction and agility, I would have gotten seriously burnt. I then called the front desk and they offered very little help, so I had to stand in the shower completely wet with shampoo in my hair for 15 or so minutes, until the water finally came back.

10/10

Exceptional

08 Jul 2026

Kyoko

Unfortunately, the arrival experience did not reflect five stars standards. The receptionist who handled my check-in was surprisingly abrupt and indifferent when delivering the news that my room wasn't ready. Across the board, the front desk staff lacked the professional warmth and hospitality required to create a welcoming impression.
Otherwise the bellmen were very helpful, the location is very convenient. Charming hotel in Mayfair.

Self

10/10

Exceptional

06 Jul 2026

Miguel

Great hotel, location and service. I recommend it.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Nathalie

Staff was friendly and very helpful! Room was nicely decorated and clean, and updated. AC was working and on full last during a summer heat wave! Location was the best, close to many restaurants, shops and parks. I wouldn’t stay elsewhere.

Self

10/10

Exceptional

02 Jul 2026

Grant

Amazing hotel.. Amazing staff and Amazing location.
Beautiful hotel, super friendly and helpful staff and Amazing location, 4 minute walk away from Buckingham Palace, 4 minute walk away from the Ritz hotel and around a 10-15 minute walk away from Picidilly, soho.
Definitely book this hotel again.

Partner

10/10

Exceptional

01 Jul 2026

Rafael Angel

My stay at the Mayfair was pleasurable.

Partner

8/10

Excellent

01 Jul 2026

Chris

Nice hotel in good location. Rooms were on the smaller side, but that is probably the norm with old hotels in downtown London. It was warm during our stay and air conditioner did not cool room down enough to get comfortable. Staff said temps were set as low as they could go. Staff was Fabolous, very helpful. I would probably stay here again.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Victoria

I have stayed at The Mayfair Townhouse twice before and this time has resulted in my decision to never stay at this hotel again. Upon arriving in my room I discovered it was hotter than the hallway (during a heatwave in London) so I went to speak to someone at the front desk. I was assumed an engineer would be up immediately as I was about to leave for a reservation. After a 30 minute wait with no engineer I left for my reservation and again notified the front desk staff of the issue and was told an engineer would come. Upon my return it was clear no one had come so again I returned to the front desk where I was told the manager had to deal with the issue and he was in a meeting. 40 minutes later the manager (Roger)came to my room which was 25 degrees at that point and confirmed the AC was not working. He checked another room to see if it was cooler and told me it had the same issue. It turns out this hotel’s air conditioning cannot keep up with a heatwave and rooms had been closed to help ensure the cooling worked in the open rooms. It did not work and never worked for the entirety of my two night stay. I was provided a fan and thankfully the window opened slightly. I asked for money back and received nothing but an offer for free breakfast, I left at 5am my second morning making free breakfast pointless. Weather events happen but repeatedly promising help and providing no solution or compensation is unacceptable. I will not return and cannot recommend anyone stay here.

10/10

Exceptional

18 Jun 2026

Steven

A great hotel to explore London just minutes away from the best of the city

Partner

8/10

Excellent

08 Jun 2026

Anna

Thank you for a lovely stay

Self

10/10

Exceptional

19 May 2026

kate w

Very nice hotel for the quality, location and price!!
We will be back . . . And the doormen were very nice, esp. Nebih!
Thank you so much!

Partner

8/10

Excellent

18 May 2026

Annie

Good location, very friendly staff! Got good restaurant recommendations via the concierges desk. Cozy room. I thought it would be smaller based on the reviews. Stayed in a cabin-room. Appreciated the black out curtains. You could hear noise from the street but it didn’t bother me. Wished the had a different smart-TV since the casting option doesn’t work with Netflix. The bar had nice cocktails. Would stay again!

Friends_and_family Friends

8/10

Excellent

12 May 2026

Mark

We have stayed at the hotel several times and it’s one of our favorites when we visit London. The executive rooms are nice and the area, Mayfair, of course is beautiful. You’re just a short walk from everything including Green Park across the street. We love the city and visiting the hotel. This visit sometimes our mini bar was not restocked fully but otherwise we had a terrific time. Thank you, we will be back.

Partner

10/10

Exceptional

06 May 2026

Susan

We had a wonderful 2 night stay for our wedding anniversary. The staff were lovely and welcoming and kindly marked the occasion for us. Breakfast is excellent too.

Partner

10/10

Exceptional

02 May 2026

Richard

Incredible location, helpful staff, and quintessential London ambiance.

Partner

10/10

Exceptional

01 May 2026

Andy

Always happy to return to the Mayfair Townhouse, this time a short business trip. Efficient friendly staff throughout - Solomon at reception, the concierge Simon, the team in the bar and Petra at breakfast - really excellent.

Self

10/10

Exceptional

28 Apr 2026

Margaret

Really lovely and good value if you book far enough in advance. GREAT location just off Green Park. Highly recommend.

10/10

Exceptional

26 Apr 2026

Brandon Michael

Everything was absolutely amazing and the staff was top tier! Will definitely be staying here again.

Self

10/10

Exceptional

25 Apr 2026

Nathan

This was a delightful stay, and we’d be glad to revisit on our next trip to London. Having been renovated just a few years ago, the hotel and the rooms are spotless. The bed is perfectly comfortable. Who doesn’t love a heated floor in the bathroom? All the staff we encountered were friendly and professional. The Dandy Bar serves up excellent cocktails, and we enjoyed the buffet breakfast twice. We loved the location too – Mayfair can be quite posh and expensive, but it’s conveniently located near a tube station, bus stops, parks, and more. We highly recommend The Mayfair Townhouse!

Partner

10/10

Exceptional

19 Apr 2026

Kristopher

Great location, friendly staff. Very Accommodating!

10/10

Exceptional

12 Apr 2026

Stuart

Excellent around from start to finish

10/10

Exceptional

12 Apr 2026

Nicholas

An incredible location and a very nice property with excellent staff.

Self

10/10

Exceptional

06 Apr 2026

Brendan

Staying a cabin room - nothing cabin about it! Was pretty big! If anything this hotel UNDER-promises and OVER-delivers. Service was tremendous, breakfast was great. Next time I stay I shall check out the bar and restaurant.

Self

6/10

Pleasant

04 Apr 2026

Joel

Our initial room was far too small but after making the request we were moved to a suitable room - akin to the one in the photo at time of booking.

Overall, the rooms were average with a nice medium firm bed. A smart tv that didn’t work properly, very dated furniture, and cleanliness that could be improved were disappointments.

We liked that snacks and drinks in the mini bar were complimentary but staff failed to replenish them daily.

The bathroom was far too small with no counter space but a very good shower.

The hotel was quiet and in a good location.

Partner

8/10

Excellent

03 Apr 2026

lee

Our room was spacious with a comfortable bed and an outdoor seating area. Breakfast was included and the bar was well-stocked.

Partner

8/10

Excellent

02 Apr 2026

Michael

Good property. Excellent staff. Shower had problems draining first 2 days but was fixed. Noisy area and windows were thin. Great location.

Partner

10/10

Exceptional

29 Mar 2026

Steve

Great location, very friendly staff

Partner

10/10

Exceptional

23 Mar 2026

Donna Marie

Yes.

Self

10/10

Exceptional

19 Mar 2026

Andy

Great staff, always attentive, great to be back.

Self

8/10

Excellent

17 Mar 2026

Jennifer

The room I got this time was more spacious, however the open shower left the entire bathroom wet.

Self

10/10

Exceptional

16 Mar 2026

dean

Great location and value of money. Absolutely superb staff.

Partner

10/10

Exceptional

15 Mar 2026

Lilach

Nice hotel great location clean rooms spacious bathroom

10/10

Exceptional

14 Mar 2026

Leanne

Great location, great room and amazing staff!! Would definitely recommend!

10/10

Exceptional

07 Mar 2026

Adam

Great location

Partner

10/10

Exceptional

01 Mar 2026

Marielis

Spotless rooms, amazing staff and great location

Self

10/10

Exceptional

01 Mar 2026

Victoria

Bed was wonderfully comfortable with beautiful pillows and fine linens. Excellent amenities. Street nice and quiet. Only challenge in that there was a step down into the bathroom and room was small for two people. Staff were all very friendly and helpful. Would definitely stay there

Partner

10/10

Exceptional

25 Feb 2026

David

Staff great; room restful and spacious

Self

10/10

Exceptional

24 Feb 2026

Bryan

Everything was great.

10/10

Exceptional

24 Feb 2026

Luis

Clean, great location and staff.

10/10

Exceptional

22 Feb 2026

Richard

The Mayfair Townhouse is a perfectly located hotel if you want to be in the middle of London either for business or leisure. Nice lobby bar to meet for business or just ordinary friends.

Business Family

8/10

Excellent

21 Feb 2026

Jeanette

Cozy, accommodating staff, location and cleanliness.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Meredith

Wonderful staff. Great central location. Lovely executive room. Looking forward to our return.

6/10

Pleasant

16 Feb 2026

deniz

excellent location, small room and good quality but limited amenities. Comfortable bed and bedding however fills in the room that limits mobility within. We asked for an upgrade, was not offered and not given. It has been one of the worst checkin experiences..waiting 3 hours solid until 3 pm ! and not getting the room you were promised as an upgrade..I wanted to talk to the manager, they said they can give the email. I d say, Be careful with the staff of this hotel. They say one thing and another thing happens. Likewise, on the return to airport, we were told by staff a fixed price by cab to heathrow, we accepted and cab driver asked 10 pounds more... it explains our experience in broad !

Leisure Partner

10/10

Exceptional

16 Feb 2026

James

Awesome boutique hotel. Very welcoming and comfortable!

10/10

Exceptional

16 Feb 2026

hayley

Great hotel. Great location

10/10

Exceptional

15 Feb 2026

Connie

Great location and hotel

Leisure Family

10/10

Exceptional

12 Feb 2026

Elise

Very friendly staff, spotless room - lovely stay :)

10/10

Exceptional

09 Feb 2026

Andy

Great location and comfortable stay

Business

6/10

Pleasant

08 Feb 2026

Christopher

The room was nice, the bar was nice and check in was smooth. The issue was we booked a room with breakfast included but were told we would have to pay for breakfast. We showed our booking clearly stated breakfast was included and the hotel said that is a mistake with the booking company, it is an issue they see a lot. They said if we wanted breakfast we’d each have to pay for it and take it up with the booking company. That is not helpful - it basically says we’re not going to help you even though you’ve done nothing wrong and we are going to make a problem between the hotel and Expedia/hotels.com the problem of the customer. Not 5 star service or anywhere close to it. Very disappointing.

Partner

10/10

Exceptional

04 Feb 2026

Sergio

amazing facilities and staff

10/10

Exceptional

03 Feb 2026

Nemo

Awesome space!

Leisure Self

10/10

Exceptional

01 Feb 2026

Jane

The room was spotless and the staff were amazing.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Sydney

Location and staff

2/10

Poor

28 Jan 2026

Jeremy

Third time staying here and most likely the last. First time we had a room overlooking Half Moon Street which was surprisingly quiet and an excellent experience. 2nd time we were given a room at the back near the elevator (211?) and this suffered from mild construction noise and a faint rumble from the underground. Third time we specifically requested a room at the front however the gentlemen checking us in had no idea where the allocated room was. The lady assisting stated that they didn't know if there would be such a room but the one allocated would be lovely and quiet. She'd obviously never been in room 31 as it appears to be directly above the Jubilee Line. From just before 6am to nearly midnight there is an intrusive \"rumble, rumble, rumble\" every 2-3 minutes as a train passes underneath. As it doesn't seem possible to choose where your room is and the underground noise is ever present it looks like we'll have to start looking for another Mayfair option.

Additionally, we booked the B&B rate via hotels.com however the hotel stated that there had been a mistake by hotels.com and this one not the case (across all Black Friday deals). This is fair enough but I'd have expected better than \"not our problem, you'll need to take it up with them\" from the check in staff (as it was a known problem). Both hotels.com and the venue to blame here.

Partner

10/10

Exceptional

28 Jan 2026

Elizabeth

Lovely clean

8/10

Excellent

26 Jan 2026

Manny

Staff were great , rooms small and tight , food very good

8/10

Excellent

22 Jan 2026

Christopher

Nice room and hotel in the heart of London. Service very good and the xhexkin and concierge staff couldn't do more to help.

Partner

10/10

Exceptional

21 Jan 2026

Abed El Rahman

Great hotel and staff.

10/10

Exceptional

16 Jan 2026

Lauren

Everyone is so wonderful who works here! Love this hotel- comfortable rooms and delicious food

Business

8/10

Excellent

16 Jan 2026

Sandra

This boutique hotel offers excellent value in a prime location in Mayfair, just off Picadilly across from Green Park.
There is a comfortable bar/restaurant located just off the reception area that is open late ( a rarity it seems in London) that offers food and drinks from breakfast through late evening. Service in the bar was uneven throughout our 5 night stay.
The hotel is made up of a number of historic renovated townhouses which have been joined together. Anyone with mobility issues will want to request a room near the elevators as there are a couple or more steps in the hallways between the conjoined houses.
I had requested a room with lots of windows and natural light. That is precisely what I got with a room at the front of the hotel with a wall of windows.
The nicely furnished room was spotless with top quality linens and towels and a very comfortable bed. The complimentary minibar with snacks, juice and soft drinks was a very nice touch. Bottles of water were provided daily.
The hotel was quick to respond to issues with our telephone and room temperature.
The bathroom was small and short on storage space.

Leisure Partner

8/10

Excellent

12 Jan 2026

Elizabeth

This is a beautiful hotel with excellent facilities, really comfortable beds, very quiet and really convenient for London nightlife and landmarks. Only negative is the rooms are much smaller than the photos suggest!

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

Elizabeth B. Norman

Wonderful room, amenities were fantastic

Partner

10/10

Exceptional

07 Jan 2026

Teresa

It’s my second time staying there and I absolutely love it. It’s a beautiful place and the service is excellent. Great location. Easy to walk to everything.

10/10

Exceptional

06 Jan 2026

Jonathan

Excellent hotel, room was fantastic - wish we could have stayed longer.

Leisure Partner

10/10

Exceptional

04 Jan 2026

John

Very well run hotel with professional and friendly employees in convenient location.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Claire

Lovely size room. All amenities excellent.

Partner

10/10

Exceptional

04 Jan 2026

Teresa

Great location and wonderful service. It is my 2nd time here and I loved it.,

Leisure Family

10/10

Exceptional

04 Jan 2026

Rachel Bridges

The room was lovely. Very good heating via the a/c however there was no heat source in the very large bathroom, and with minus temperatures outside, the bathroom was freezing.
Breakfast was beautiful and catered very well for vegans.
Staff were very helpful and attentive.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Neil

A lovely hotel in a perfect location for our event. Check in was swift, and even though our room wasn’t quite ready, our cases were taken to our room once complete. The room was well appointed and had everything you needed for a one night stay.

Leisure

10/10

Exceptional

02 Jan 2026

Yuri

Hello. We stayed in room 139. All the way at the end of the hall on the floor that is labeled “1” in the elevator.

10/10

Exceptional

02 Jan 2026

Ethan

Excellent location and very clean and well run establishment.

10/10

Exceptional

02 Jan 2026

Michael

Hotel is beautiful and the staff is extremely accomodating. Weloved our stay in London.

Leisure Family

10/10

Exceptional

29 Dec 2025

Ka-ling

Room was upgraded and ever need was met. Cannot fault all staff.
My partner mentioned if any slight view was to be mentioned it would be the breakfast plates were not warmed and the fried eggs were left baking in the server so were like rubber…however the waitress was happy to have fresh cooked.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Stuart

AC didn’t go low enough and the touch control is very small and fiddly.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Elizabeth

Cody room, bed & especially pillows very comfortable… nice amenities

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Elizabeth

Friendly staff, cosy & well equipped clean rooms

Partner

10/10

Exceptional

23 Dec 2025

Helen

Stunning. Will definitely stay again.

4/10

Poor

21 Dec 2025

TIMOTHY

Was told by hotel staff at breakfast table that breakfast is not included even though we had confirmation email from expedia that breakfast was included in price we paid for the room with amount we had paid we could not understand why as it was in the hundreds for just one night, more fools us i suppose, never again.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Andrew

Great first visit.
We had our dog with us, the staff looked after him so well and the hotel accommodates dogs the same way it does its guests. Nothing was too much trouble.
We will definitely be back again. We loved it!

Partner

10/10

Exceptional

17 Dec 2025

Belle

Absolutely wonderful stay, can’t wait to book again!

Leisure Partner

6/10

Pleasant

14 Dec 2025

Simon

The hotel is clean, tidy and staff are polite.. on check in nothing was explained (usual
Info re Breakfast times etc), our bag was left in storage, not taken to the room; not a show stopper but annoying as it was stated this would happen and meant an additional trip to reception. All in all a nice hotel, comfortable bed, but not outstanding

Leisure Partner

10/10

Exceptional

13 Dec 2025

andrew

Perfect place to stay. Excellent all round.

10/10

Exceptional

13 Dec 2025

andrew

This is a really great hotel. One of the best options in Mayfair imo.

10/10

Exceptional

13 Dec 2025

Michael

Great location, facilities and staff!

Business Self

10/10

Exceptional

10 Dec 2025

Rajah

Beautiful hotel, gorgeous room, great location, would thoroughly recommend!!!

Friends_and_family Friends

4/10

Poor

08 Dec 2025

Tung

Good location, nice room & decor, but didn't feel like a premium hotel so was overpriced for what it was.

Complimentary minibar and snacks was good, but note there is no alcoholic drinks.

Shower was scolding hot even on minimum temp - to the point where it was a safety issue. Was told on enquiry that it was a Thames Water issue. I felt that they should've issued a safety warning to all rooms.

Someone had vomitted in one of the lifts. We had trouble calling the second lift. Took a good 10-15 mins to finally get upstairs. Cleaning staff were alerted but it seemed to take a long time to address the issue.

Would choose to stay elsewhere next time.

Leisure Partner

2/10

Poor

07 Dec 2025

Steven

The check-in was one of the most unpleasant experiences I have had. Overall the very little customer service we required was below what one could reasonably expect.

10/10

Exceptional

30 Nov 2025

Alexander

Great room, staff and service

2/10

Poor

30 Nov 2025

Brendan

I stay in London most weeks and this is by far the worst experience I’ve ever had. The service was appalling, pretentious even. Couldn’t get served when I had a business client with me at the bar ( the bar was virtually empty), but when we stood up to leave, the waitress sped over with the bill. My client looked at me in disbelief. My room booking (for £455 a night) included breakfast. But I was challenged at reception and the concierge had to ring a manager, who asked for him to take a photo of my phone with the booking confirmation to PROVE that breakfast was included. Then he proceeded to tell me they’re having a lot of problems like this with Expedia bookings! Then why challenge me as if I’m lying? Honestly, the worst service I have ever had in any hotel, never mind a supposed luxury one. PS it wasn’t the concierge fault…he was merely doing what his manageress was instructing him over the phone. Terrible!

Business

10/10

Exceptional

30 Nov 2025

Ken

Staff amazing, room was wonderful and food delicious - a perfect stay in a incredible location

Self

10/10

Exceptional

29 Nov 2025

Alison

Excellent location and