Grosvenor House Suites

United Kingdom , London
London, Park Lane Corner of Mount Street and Park Lane, 86
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43 reviews shown

10/10

Exceptional

25 Mar 2024

Michael

Spacious suites, excellent staff, very good breakfast included

Leisure Family

8/10

Excellent

12 Sep 2023

Adel

Very quiet, helpful stuff .

Leisure Partner

8/10

Excellent

16 Nov 2022

David

Nice location

Business_and_leisure Family

10/10

Exceptional

09 Mar 2020

ABDULAZIZ

Concierge were quite friendly specifically Paolo from Italy.
Moreover, reception was helpful and provide me with late checkout.

Friends_and_family Friends

6/10

Pleasant

04 Dec 2019

Omar

Not bad

The hotel has a great location. But I did not like the breakfast system, my reservation was including the breakfast but I paid extra cash in check out. In general I’m a big fan of Jumeirah hotels, however I will not stay at the Grosvenor hotel again. I felt I paid a big amount of money for nothing. Sorry but this is my feelings.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2019

Thamer

Amazing Staff

Amazing staff and service, great location, all the staff were helpful specially Loubna at the reception and all of the Concierge staff. They will make you feel as part of a family

6/10

Pleasant

24 Aug 2018

MOHAMMED

Really good

Really nice hotel I liked everything except that I booked park view and didn’t get it.

Family

8/10

Excellent

30 May 2018

Arnaldo

Wonderful with some problems

All very good except for the fact that a man came in our room with a \"NON DISTURB\" sign in the door. My wife was in bed and had to scream... In my view, for the price they charge, the restaurant should have more well prepared professionals even if they are quite nice and polite. Having said that, I still would return as the facilities and location are wonderful. I am sure the management will do their utmost to correct the problems.

Partner

8/10

Excellent

30 May 2017

Verified traveler

Business Stay at the Grosvenor Suites

Having spent most of the month of May travelling across three continents I wanted a hotel with a \"home away from home\" feel and my usual spots were fully booked. I chose the Grosvenor House suites and it ticked all the boxes particularly in respect of the excellent guest service, value for money, centrality of location and spaciousness. We were upgraded to a well stocked, light and airy 2 Bedroom apartment which was cleaned daily and refreshed every evening. Would have loved a room overlooking the park but I guess you cannot have everything!

10/10

Exceptional

24 May 2017

VICTOR

EXCELLENT!!!

Partner

6/10

Pleasant

13 May 2017

Raghunandan

London

Room Service was extremely expensive one pasta was £30 pounds. It's more like 7 star prices but unheard of by them as well. Mini bar bill of 6 non alcoholic things was £81.

10/10

Exceptional

19 Mar 2017

Fatma

Safe in London

Very secure and top notch service! Access to the hotel is only for staying guests and their visitors.

10/10

Exceptional

19 Dec 2016

Sarah

Best stay

Amazing hotel and service

Family

10/10

Exceptional

27 Nov 2016

Marcia

Perfect location, superb staff, beautiful room!

Our beautiful accommodations and the exceptional service from hotel staff made this the memorable time in London we had hoped for on this special birthday trip with family. This was our second time staying at the Grosvenor House Suites and we will always return when in London. They make it feel like home!

Family

10/10

Exceptional

20 Nov 2016

David

Perfect for family

Big rooms, view over the park (pay for the park view room), extraordinary staff, super convenient location, simple but critical amenities (washer dryer!) and service, service, service. If you're on business, brought the family and are there for a week plus, there is no better value in London. Truly a place where a high price delivers a higher return.

10/10

Exceptional

19 Nov 2016

Reema

Excellent hotel for families

Staff were excellent And did an amazing job keeping us comfortable throughout our stay, they are extremely helpful and friendly from the doorman all the way to anyone we encountered

Family

6/10

Pleasant

18 Oct 2016

mubarak

Convenient

It has great although the furniture is not soo clean

Family

10/10

Exceptional

20 Sep 2016

far beyond...

WAY Better Than Anticipated

I have the distinct impression this place was intended for middle-eastern dignitaries rather than eccentric U.S. toursists like me. No lie -- the place looks like something Tom Cruise would be breaking into in a Mission Impossible film. Wildly modern with high-tech security and all manner of convenience. I unexpectedly wound up with a massive 2-bedroom penthouse suite with a private terrace overlooking Hyde Park. Totally cool!

8/10

Excellent

26 May 2016

Fatma

Few glitches but still a good stay!

I have stayed in their one bedroom apartment before and had a great experience so I decided to stay again. This hotel is pricey, therefore I opted to stay in a studio apartment as I was alone and on a business trip. The first thing that surprised me was the studio is significantly smaller from the one bedroom apartment I had stayed in before but still as a size it is much better than other 5 star hotels in London, maybe they should reduce the furniture in the room as it is significantly adding up space without benefit. I mean if I am staying in a Studio that is meant for two people only, why do they have a huge four chaired dinning table in the middle of the room? This time around there were some glitches, like the do not disturb sign went on and got stuck and it took them two days to fix it, I had to go twice to reception so that they can service my room with the DND sign on. Also, one blind started acting weird and was automatically opening by itself (it is electrical) suddenly in the middle of the night. My room was overlooking the indoor lobby/foyer of the hotel and only one level above so it felt very exposed as the blind went up and anyone can see inside the room from the big windows. Anyhow, with all this, I am generally pleased. The staff is nice and caring, the furniture is modern and rooms/bathrooms are very well kept. I would definitely stay here again!

4/10

Poor

15 May 2016

Verified traveler

Bed sheets smell bad, room service not tasty

10/10

Exceptional

20 Jan 2016

Verified traveler

very nice hotel great location

Excellent Staff always polite and helpful. Located opposite Hyde Park within easy walking distance to a range of tourist sites. Five minute walk to Oxford Street for great shopping and approximately 15 minute through Hyde Park to Sloane Square.

8/10

Excellent

12 Dec 2015

Daniela

Beautiful hotel with walk distance everywhere.

Beautiful rooms but if you are non smoker , make sure you ask for non smoking room in advance, otherwise it stinks pretty bad. We didnt .. :(

10/10

Exceptional

24 Mar 2015

Verified traveler

Highly recommended

Excellent hotel ,

10/10

Exceptional

04 Feb 2015

Verified traveler

Great stay

The rooms was clean, the concierge was great

Family

2/10

Poor

16 Oct 2013

ahmed

spacious rooms with excellent service

The rooms are so spacious with excellent service and cleanness. In addition to a brilliant location

4/10

Poor

19 Apr 2013

jaber

excellent hotel

I had one and only problem with the chauffeur drive that I booked through the hotel. The company dealing is very bad

8/10

Excellent

05 Apr 2013

Verified traveler

Ultra modern hotel, a rarity in London, quirks tho

The hotel is ultra modern which is the opposite of all my experiences in London hotels. Electronic controls for lights, shades etc. Your own fridge, freezer, stove, oven, sink, dishwasher and even combo washer dryer in the room are a great deal. The downside of the room, as with almost any London hotel, is lack of space. They pack a lot into a small space. Also, there are LEDs on all the electronics that remain illuminated at night. Switches by the beds, walls, phones many of them. I had to cover them up to get a decent sleep. There are even LEDs at various places on the ceiling (indicators of the status of the digital systems) that are very bright. I could see my shadow on my bed, not good. Lastly, the digital controls for such a fancy room take up space, in my case, half the closet was locked off to house them. And the controls cards have, you guessed it, lots of blinking lights that shine through the frosted glass into the room at night. The tech was great and took the initiative to tape these up for me. One last thing, the elevators. you need to take two to get to your room which is a hassle every time you enter or leave the building. All in all, this is a world of difference from most \"5 star\" London hotels. If it had the space, it would be a true 5 star. I haven't seen a better space than this in London..

10/10

Exceptional

24 Mar 2013

Almusallam

The Marvelous Hotel In London

The place of this hotel in the Medel between Oxford str. And Harold's . You can wolk to peccadeely cearcus it takes 30 m. Only inside this hotel I can tell you it's gorges marvelous they belt this hotel only one year ago . I can recumend you to choose this hotel in London .

10/10

Exceptional

23 Dec 2012

Verified traveler

Great hotel for family

The hotel is amazing and high quality in everything

10/10

Exceptional

14 Aug 2012

Cass

Good for Business travelers and the 30 to 45 crowd

The Jumeirah experience is very evident in this wing of the Grosvenor hotel. It's ultra modern which worked well for us. The staff was very helpful, but it also depends on what you want because the service isn't universal across the board. Overall my money was well spent here and I will recommend this to anyone looking for a nice place close to Hyde Park. Only issue we had was all the gadgets, which had us without A/C for the first night and then kept all the service buttons on... Otherwise great place.

10/10

Exceptional

12 Aug 2012

Nancy

Great Location

Very nice and perfect location for Olympic events.

10/10

Exceptional

08 Aug 2012

Verified traveler

Outstanding with excellent customer service

arriving early for a weekend of Olympic action to find our room wasn't ready. Not a problem, we were upgraded from a studio to a high spec, high tec one bed apartment. Very spacious, clean with attention to detail. The nespresso machine a nice touch. All the latest mod cons including retractable blinds, sound system, two massive flat screen tv's and very comfortable beds. Lovely and quiet with a view over the inner courtyard. The service from the moment we arrived was excellent, a positive can do customer focus from everyone especially the guys behind the reception on the second floor. HIghly recommended for an excellent apartment on Park Lane in the centre of all the action. Made our Olympic weekend in London very special indeed.

10/10

Exceptional

12 Jun 2012

Verified traveler

The Property has been recently renovated. Excellent service. Excellent Location. Situated on Park Lane, 5 minutes walk from Oxford street, and 5 minutes by Taxi to Knightsbridge. Overlooking Hyde Park.I will repeat stay next time in London.

Family

10/10

Exceptional

30 May 2012

elmiladi

Superb location, beautifully appointed rooms

This is a stylish new property with a contemporary feel. The staff was excellent, from housekeeping, to front desk, to concierge. It is a huge advantage to have a full kitchen, especially with an extended London stay. The bed was extremely comfortable,and although the lighting scheme and room controls take a bit of time to get used to, I especially liked the various \"moods\" one could achieve in each of the rooms through the lighting choices. When we had guests one evening, the staff cheerfully provided additional chairs for our dining table. Although we had a studio apartment, it was one of the larger ones, and quite spacious. We were glad we discovered this property as it was perfect for our one week stay in London.

10/10

Exceptional

25 May 2012

Dolores

Absolutely Kind and Caring Staff! Great Location.

Ultra-glamorous rooms are completely state-of-the-art. I stayed 8 days and enjoyed every minute. The Atrium is very impressive. The staff is on call 24 hrs and can't do enough for you. Cheerful and helpful. The hallways and room were immaculate. Never heard a sound or disruption, extremely peaceful and quiet. I was a woman travelling alone and I always felt safe, the security is wonderful. I ate breakfast there every day, the food was fresh and healthy. Great memories and I hope to return.

10/10

Exceptional

21 May 2012

Ruwaida

Most excited customer

Loved it. The staff are excellent and very helpful and polite.
I loved everything about the hotel and will surely recommend to everybody.
The distance to Oxford street gives it a plus too.

10/10

Exceptional

19 May 2012

Verified traveler

Great hotel apartments

Overall great from the service to quality and comfort of finishing and furnishing. Felt like home with the added superior service. Extremely recommended.

Family

2/10

Poor

07 May 2019

khalid

الفندق لا يحترم الزبائن

الإقامة كانت سيء وتعامل الموظفين سيء جداً

Partner

8/10

Excellent

19 Mar 2018

RACHANEE

Great Location and clean hotel

บรรยากาศโดยรวมของโรงแรมดีมาก ตรงข้าม Hyde Park ห้องพักกว้างขวางและอุปกรณ์ครบครัน ชอบบริการการเติมน้ำดื่มและของใช้ในห้องพักอย่างเต็มที่ รวมถึงบริการค็อกเทลฟรีทุกค่ำคืน และชอบ Full service ทุกวัน ข้อเสียคือ WIFI ในห้องพักช้าไปหน่อย และเสียเวลาในการเช็คอินนานไปหน่อยในวันแรก เพราะห้องพักมีปัญหาไม่ตรงกับที่จองเข้าไป

Partner

10/10

Exceptional

13 Dec 2017

Reem

الاقامة رائعة والخدمة ممتازة والموقع ممتاز

Family

8/10

Excellent

02 Jun 2017

elias

Excelente Ubicacion

ubicado en una de las mejores calles de compras en Londres, sin duda una muy buena opción
las suites cuentan con su sala y comedor, lo que hace una estancia mas comoda

Family

10/10

Exceptional

27 Nov 2016

Nawaf

موقع ممتاز و خدمه ممتازة و النظافه ممنتازه

10/10

Exceptional

05 Apr 2013

reham

i really enjoyed staying in this hotel ,, we made a reservation for a studio they upgrad it to 1 bed room apartment as gift for new year ,, the stuff are really willing to help & respectful ,, i find it the best place to stay in london .