Name: Go Native Mayfair
Address: Lees Place, 10, London, W1K 6LL, GB

2/10

Poor

21 Mar 2026

Susan

We never received the message to be able to check in. We messaged the host many times through many different means with no response until after 5 pm and we had been stuck frantically looking for a place to stay. After we found another place for the two nights, the host reached out with the information for access. When I explained the situation and requested a refund, they refused to refund but one day as “you can stay the last night in the property if you wish,” as if I would have had any idea upfront that they were ever going to respond. They continued to refuse to refund the last night. Numa’s process is too unpredictable and risky. I would avoid it.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Mark

Kitchen needs sharpened knives… everything else was perfect!

Thx again

Self

10/10

Exceptional

29 Jan 2026

Kanaiya

Clean and spacious property.

Leisure Partner

8/10

Excellent

08 Aug 2025

Sam

Great location, good size for a family of 5.
Smoking odor covered by lots of air freshener which made it worse especially to someone who is allergic to this order. Requested early check in, never got a response on the day of arrival, no big deal.
Location is perfect. All in all it was good. The odor was the biggest issue for me.

Leisure Family

10/10

Exceptional

30 Mar 2025

Maria

Excellent location near two metro stops. One metro ride on the Elizabeth line from Heathrow airport and then 5 minute walk. Everything is near by, the famous Selfridges in Oxford Street, groceries, restaurants, shopping. The apartment gets refreshed everyday by the wonderful and friendly housekeeping lady. The team is great at responding in a timely manner and are sure to make you feel safe and cared for. I traveled with a minor and safety was a top priority.
Overall a great place to come and rest and relax after a day of walk and exploring.

Leisure

6/10

Pleasant

15 Jan 2025

Surinder

The property is very well located and maintained. However, for the same price I would stay in a hotel where the amenities are usually on premises such as a restaurant a gym etc.
The walls are paper thin so you hear everything in the next apartment, the kitchen didn’t have a single wipe cloth something my wife didn’t appreciate, no water bottled,.
The communication was deficient as there is no cleaning or bed make up service on the weekends, so if you have plans to spend the weekend plan for no cleaning and other services. Weighing up, I’d stay in a hotel next time.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Diane

Property is off of an alley, in a quiet lovely section of Mayfair. Walkable to Hyde park, and to Green park. In the area are plenty of places to eat and shop.

Leisure Family

10/10

Exceptional

25 Aug 2024

Amee

Loved the quiet neighborhood

Leisure

10/10

Exceptional

30 Jun 2024

Lymarose

Perfect for family travel with Big Budget to spare

Even the maids did not know how to operate some of the gadgets because it’s so high tech. Refrigerator shut down for over 24 hrs, wasting 2 days worth of groceries from Waitrose. I never got an apology call from management. Convenient location but poorly ran. I got the biggest penthouse btw. Stayed for almost 2 weeks, so I am not a regular complaining guest. I spent big bucks and didn’t get ONE PHONE call of apology.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Stephen

Great location. Very quiet. Well presented.

A perfect place to stay when in London

10/10

Exceptional

22 Mar 2024

Kiran

Great size apartment in a great location - close to lovely restaurants and shops

Leisure

10/10

Exceptional

16 Mar 2024

Lymarose

Heart of Mayfair

Convenient to major attractions. Upmarket. Suits a luxury lifestyle.

Friends_and_family Family

10/10

Exceptional

07 Feb 2024

Theodore

This was the best accommodation I've had in London. Centrally located yet quiet. Close to shops and restaurants. Great value for the money. I highly recommend this place.

Business Self

10/10

Exceptional

25 Jan 2024

T

Great idea will use now instead of a hotel the facilities are of a better standard to some 5 star hotels

Business_and_leisure Partner

10/10

Exceptional

09 Dec 2023

Hissah

Loved the location and the staff

Leisure Family

10/10

Exceptional

06 Dec 2023

yanin

Love that the apartment was cosy!

Business_and_leisure Partner

6/10

Pleasant

27 Aug 2021

Simon

Well located place to stay

Apartment is fairly good. Modern design overall with generally good quality furniture etc.

Problems on first day. Despite booking for 3 people (2 adults and teenager) via Hotels.com - it took 6 phone calls to have bedding made available for use with the sofa bed. Told us was our fault for not letting them know that we would want to use the sofa bed. Where else was the teenage child supposed to sleep? Hotels.com and the Natives need to sort out the communication because my booked was clear and the inconvenience cost me a couple of hours of my time trying to sort through multiple operatives.

Other issues with fridge and soiled sofa detracted a little from the apartment.

Overall though, a decent stay in a pleasant part of town which makes lots of central London in walking distance.

Nice staff who were helpful especially cleaning staff.

Friends_and_family Family

10/10

Exceptional

02 Apr 2021

Jack

Amazing

The property was amazing, I absolutely loved staying here! Extremely clean, great services and prime location.

Business

10/10

Exceptional

02 Sep 2020

Rhea

Review Native Mayfair

Perfect location and lovely property.

Friends_and_family Friends

8/10

Excellent

04 Jan 2020

WILLIAM

Good albeit communication could have been better

Relatively it was good. Nonetheless we find the communication could hv been better. For example after our booking was made, we didnt hear from the operator on the arrangement ie how to access to the apartment etc, not until we visited them 2 weeks prior to our stay to enquire on the necessary. Secondly, we hv sent an email a day earlier to request for a late check out, only to receive the reply after 24hr ie after we hv left the apartment.

Partner

10/10

Exceptional

17 Dec 2019

Rashid

Worth staying 😍

Friends_and_family Family

10/10

Exceptional

03 Dec 2019

Verified traveler

Awesome London location

Awesome location (for wining, dining, shopping and sight seeing). Staff were polite and efficient, especially Simona. Could do with a little freshening up of the furnishings. My preferred place to stay in London.

Business Family

10/10

Exceptional

03 Nov 2019

Verified traveler

Excellent location , clean and has all what you need for a pleasant stay , good alternative compared to hotel room

Leisure Family

4/10

Poor

15 Sep 2019

Verified traveler

The convenient location, AC, and up-to-date kitchen were welcome. Disappointed with the condition of the property and the impression of a lack of effort by the staff to solve the issue so that we would have a pleasant stay. The blinds in the bathroom were mouldy and rotten, but no solution was presented over the six nights we stayed there. To be frank, the property has clearly gone through a fair number of guests and could do with a freshening overall. The bathroom towels were threadbare and the area rug in the living room curled up at the edges, acting as a tripping hazard. On one memorable evening, the lift doors would not close and one of us had to fix the rubber gasket back into place to get the doors to close.

Business_and_leisure Partner

8/10

Excellent

20 Jun 2019

georg

Did not receive entry codes

Very nice apartment! Unfortunately I didn't get their mail with entry code and key lockbox code, so wasted an hour in the late evening to get those codes and only got in bed by midnight :-(

10/10

Exceptional

31 Aug 2018

Abdullah

Great apartment and great location

👍

Family

6/10

Pleasant

11 Jul 2018

Verified traveler

First off we enjoyed our stay here and might do it again, but the Go Natives operation needs better guest satisfaction management.

Guest welcoming at Go Native Mayfair is non existent. Upon arrival a woman let is in, handed us the key card, immediately and without a word whirled and disappeared into a locked chamber. The instruction packet showing the suite's location unreadable cursive script.

Most hospitable accommodations will actually show you to your room and briefly acquaint you with its amenities.

Our suite was nicely furnished and clean except for a few spots on the upholstery, though the suite was not as fully furnished as the online photos - nonetheless all was comfortable enough so no complaints there.

There were lots of non working lights and switches, most we repaired after we called.

We might return there but they need to review their management style too.

10/10

Exceptional

27 Apr 2018

Verified traveler

Ideal for west-end and that extra living space

Perfect location for anyone visiting London and wanting to be in the West End. The apartment is in a small cul de sac so that you do not hear local traffic buzzing pass the building at all hours. Much nicer than staying at a hotel as the studio sitting room/kitchen set up gives you that extra space.

6/10

Pleasant

30 Nov 2017

catherine

Great place, a few niggles

The apartment was very spacious, pleasant and in a great location. Very handy for Oxford St etc but also quiet at night. In my place, the wifi only worked in the living area and not in the bedroom which was a bit of a nuisance. Also the email with entry instructions was not sent. No one responded to the phone number that was on my reservation for the address and I had to spend a half an hour on hold with the booking agency whilst they tracked down someone who could help me. The email informing me of my departure time, however, came through promptly :) I strongly recommend that you provide a coffee maker or cafetiere as many people don't like instant coffee.

Family

10/10

Exceptional

17 Nov 2017

Andrew

Great Apartment. Perfect location

The room was very nice, perfect for a couple and had more than we thought. Sky tv, Wifi, Telephone. perfect location. very good price. only thing dirty was the showerheads. working in legionella control i found this a bit poor.

Partner

8/10

Excellent

13 Jun 2017

David

Nice apartment good size

Nice apartment

8/10

Excellent

03 Jan 2017

US traveler

great for families

Great location, nearby Oxford and Edgware roads. Quiet and peaceful stay.

10/10

Exceptional

11 Dec 2016

Peter

Great apartment

Apartment 10 - large, on third floor, heating and AC, daily service, WD, microwave, oven. Fantastic quiet location but next to Oxford Street.

6/10

Pleasant

20 Nov 2016

Leon A

Hotels.com unprofessional and lacking integrity

Guaranteed a balcony with city views on Hotels.com search engine booking but the apartments have no such rooms. Very disappointed. Hotels.com completely dismissed the issue taking no responsibility. Go Native Mayfair did take responsibility & ensured Hotels.com reimbursed 15% of cost.
House keeping excellent. Safe needed new battery from the beginning of the stay & never attended to. No guide to appliances within the apartment & this proved a challenge. Phone did not work at all & never attended to.
Front door faulty & 24hr security promised but guard did not check when I entered the facility on all but one occasion as the manager said he was supposed to do. Cameras in operation I was told but this was not reassuring if one doesn't know the cameras are being watched.

Family

2/10

Poor

06 Oct 2016

Abdulla

It was nightmare not stay

It was my biggest mistake chosing this go native for stay no service i didnt even get a key to my place during my stay they said the key machine is not working and you have to call us every time to let you access your room! And i spent the 4 awfel nights looking for someone to open the door for me without hearing from then a sorry word but for chick out they start 10:30 am nocking the door on me to chick out even before the actule time which was 11 Am i advice hotel.com to remove this taype of accomdation from thier list just not to trick customers i am realy upset of this stay

10/10

Exceptional

11 Jul 2016

Calvin

A tranquil backwater in the middle of the west end which was absolutely perfect for our one night stay...we were so disappointed we had to leave. Attempted to rebook immediately for new year but fully booked...not unsurprising. Will certainly be our premier choice when staying in the west end. Fantastic!!!!

Partner

10/10

Exceptional

24 May 2016

Zoe

Excellent central location and place

Best words to describe the apartment, amenities and its location!
Mrs Priya extremely helpful, and Lambini Georgiou the best !
Thank you ever so much , we can't wait to come back again soon!

10/10

Exceptional

18 Jun 2015

carolyn

London Delight

Very pleasant stay and wonderful to have my own flat available.

Family

8/10

Excellent

02 Jun 2015

JP.894

Good location but some improvements needed

Great location very close to Hyde park, shopping, attractions, and dinning. Needs improving with the Hot water as there is often times where the units have No Hot water. We have stayed multiple times at this property each stay last more than 3+ weeks. There is no reception and also no luggage storage at this property. For a 5 star listed property the daily clean and service is more reflective of a 4 1/2 star listed property. This in mind I would still stay again but the value for money spent is not as high as one would hope.

8/10

Excellent

24 Jan 2015

Khalid

Nice and comfy apartment, excellent location

Because of the great experience I had in GoNative, I decided to look for similar hotel concepts wherever I travel. I'm a person who likes to get things done by himself, so it's so great to self check in-out without getting into the awkward moments of waiting at the reception, exchanging made up smiles, wondering if the front disk employee would find a room or would get you the room you wanted. I arrived at go native and opened the outside door using the code sent to my email, and found the apartment's keys in an envelop inside a the keys safe box. The suite was clean, and comfy. It has a complete kitchen and a laundry washing machine. Housekeeping staff are very nice and friendly. I haven't met any of the in charge management over there. If you are undemanding person who doesn't need room service and people cook for him when needed, and you plan your trips very well and keep your daily needed things handy, then this place is an excellent choice.

8/10

Excellent

15 Jan 2015

JP.894

Excellent location! Great for long and extended stays!

Excellent service apartments for extended stays. Great amenities inside suite. The location could not be more desirable. Very close to major attractions, transportation, shopping, groceries and restaurants and entertainment. Very safe and quiet location.

Tip to property-- Please label instructions on the unit air conditioning monitor system. The system alarm had gone on Several times during the middle of the night. There were No instructions or manual provided for these issues.

Overall excellent property ! We will definitely stay again.

Partner

8/10

Excellent

03 Dec 2013

NanC

Go native Mayfair

Apartment was clean & modern. Location can't get any closer to the shopping. The only problem is there is no concierge service. If you arrive before 3:00pm check in time & you need to drop off your luggage. You can't! Luckily the Marriott was right around the corner & the concierge staff there let us leave our luggage until the room was ready for check in!..

Family

10/10

Exceptional

03 Oct 2013

mohammed11

amazing but no reciption

Beautiful . Amazing but there is not anyone for check in
When you make your reservation you have to contact them to get a password to get in

Family

10/10

Exceptional

27 May 2013

Love London56

Absolutely loved it.

What a wonderful experience! This property has everything, fabulous amenities, perfect location, excellent staff, this exeeded our expectations in every way. Our room was beautiful, a one bedroom apartment with full kitchen in a classic building about a block from the American Embassy in lovely Mayfair. It's a short walk from Oxford Street, where it's so easy to shop for anything, including groceries to stock the fridge! The concierge was very helpful with our requests. This truly was outstanding and we will certainly stay again.

Partner

10/10

Exceptional

29 Dec 2025

Denis C

Tudo limpo e organizado!

Leisure Family

10/10

Exceptional

05 Sep 2024

Xu

很不錯的位置，清潔乾淨，很舒服的房間，我們在這度過愉快的一週

Friends_and_family Family

8/10

Excellent

17 Apr 2022

Sang bong

객실은 깨끗하고 위치도 아주 좋습니다
아파트 구조상 생각보다는 조금 작았습니다
24시간 컨시어지 지원은 되지 않습니다
미용티슈나 키친 타월 화장솜등은 따로 준비해야했고
금고사용설명서가 비치되어 있지 않습니다
벼개가 좀 불편했습니다
비밀번호를 누르고 들어가야하기때문에
도착전 이메일 확인을 잘해야합니다

따로 컨시어지가 늦은시간까지 있지 않습니다
문제해결은 호텔스닷컴 전화문의나
다른곳 네이티브로 연결되고 시간이 좀 걸리지만
해결은 됩니다

Friends_and_family Family

10/10

Exceptional

10 Apr 2019

YOUSEF

شقق جميلة ونظيفة ممتازة للأزواج والعائلات والموقع اكثر من رائع

Family

8/10

Excellent

18 Aug 2018

Martin

die angeblichen Doppelbetten sind für zwei zu klein
Late Check Out war nicht möglich und konnten wir unsere Koffer am Abreisetag nicht in der Unterkunft deponieren, sondern mussten 20 Minuten zur Zentrale von Native fahren, was sehr lästig war

Family

10/10

Exceptional

06 Jul 2017

Gregg Alan

SUPER

Perfect for a stay in London.