Berkeley Court

United Kingdom , London
LONDON , Upper Berkeley Street, 22
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50 reviews shown

2/10

Poor

15 Feb 2026

Suneel

Worst hotel ever stayed in my life. Look checkin was told “your toilet is out of order”, and explanation was that “as you’ve ordered a basic room that’s why”. This is not my problem at all as the paying client. Also there was blood on douvet, asked for a new one.. nothing was done. To top it off the guy checking us in saying “you forgot to fill out the check in form, when it was him who forgot to hand us any form to fill in, in the first place. Unbelievable disgust.

4/10

Poor

06 Dec 2025

Simon

Great location. But the Berkeley is more of a hostel than a hotel. The room was dilapidated, pretty much everything was very old, peeling and stained. From bathroom, to door locks, to mattress. They seriously need to invest in some renovation. Staff was polite but then again, I never tested it them with a challenging situation as my room was pre-paid so all they had to do was give me the key. Will never stay again

Business

2/10

Poor

19 Oct 2025

Imaan

Absolutely horrible I do not recommend at all traumatised from my booking I didn’t even stay the night because of how bad it was. Do not book!

2/10

Poor

18 Oct 2025

Mary

Awful dump . Dreadful. Worst hotel i have been it. Homeless hostel is best description . Horrible room torn curtains moldew shower . No daily clean .

4/10

Poor

17 Oct 2025

Sophie

Location was great near all the shops on baker street and lot of food options.

The hotel mattress was stained had a hole in it and a cigarette burn. The bathroom needed a good deep clean. For the location and price we dealt with it for the 3 nights, we flipped the mattress to a cleaner side. You need to pay for tea and coffee making facilities (£5 I think) and for room cleaning it was £10, and no WiFi.

Partner

2/10

Poor

13 Oct 2025

Jide

I was only staying one night and arrive late and left reasonably early so (I thought) I wasn’t that bothered. I just wanted somewhere cheap but literally what a hole. Disgusting floors, bedding, bathroom, damp smelling room. Below one star. Arguably was super cheap and super well located but I can’t figure out why you wouldn’t renovate this place in charge 2.5 X per room.

2/10

Poor

04 Oct 2025

Bec

This building is in serious disrepair and needs to be completely gutted and rebuilt. The mould/mildew smell was so overwhelming I had to keep the window open and from a health perspective this isn’t good. Staff were lovely and must have a hard time dealing with complaints so I feel for them. My advice is do not stay here

Leisure Friends

2/10

Poor

29 Sep 2025

Angie

Lovely staff, requests not honoured and toom filthy. Have written to mamagement and no response

Friends_and_family Family

2/10

Poor

10 Aug 2025

Verified traveler

Recommend to Avoid

Good: well-located (3 min walk to Marble Arch station), friendly staff

Bad: filthy, mouldy room and bathroom, noxious smelling, no wifi, no amenities, uncomfortable bed

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Paula

The location is perfect and with the price we paid we knew we our expectations had to be realistic. However the building is requiring a revamp and the smell of mould was troublesome in the bathroom. The staff were helpful in creating a solution.
I was surprised to see no matress protecter on the bed and only a small duvet on a double bed but the room was hot so it wasnt required anyway.
There is no lift so be aware of needing to walk flights of stairs if you have heavy luggage. The tread is very narrow as is normal in london so perhaps the plastic covering over the carpet on the staircase might be to provide grip and prevent injury.

This place could be amazing due to its top location if a refurbishment was done, it is worrying to see damaged ceilings and walls and significant sloping floors.

Leisure Partner

2/10

Poor

13 Jul 2025

William

Don't stay here. Ever. The place is a dive, and the staff incompetent. Worse still they tried to charge me to leave my bags there while they made up the room!

4/10

Poor

06 Jul 2025

Catrin

Dirty bathroom. Flicking light. No plug in sink.

Family

2/10

Poor

04 Jul 2025

David

Avoid at all costs

Aviod this hotel at all costs. May be low cost for London £115 but its not worth the money

Mould in the shower
Bare MDF on the floor where the wood finsh has come off.
Rotten wood on door frames
Leaking toilet, leaking on to the bathroom floor, hense the smell of urine
No windows (in my basement room)
No A/C
No Fan
Squicking metal bed frames
Poor Mattress

Self

2/10

Poor

04 Jul 2025

Verified traveler

Avoid this was awful.

I do not often give reviews, but I think on this occasion it is necessary; I stay on lots of hotels with my work across London, but this must be the worst in every way I have encountered. I checked in and was on my way up 2 flights of stairs with my case when the lady shouts me back as the room was not available !!! off I went to the family room in the basement, the room was like a prison, metal beds, bars on the windows, seen better days, nowhere to hang clothes, no tea or coffee making facilities, bathroom not nice, didn’t dare get in the shower; within around 15 minutes I hear banging outside my door, as I open the door I fall over lots of toilet rolls packages, as I look up there is this lady throwing down another large set of toilet rolls down the stairs just missing me, crazy and unsafe. At 8.30 this lady knock, knock, knocking on my door,, emergency she shouts, hence I open the door and she informs me she needs the quilt and pillow off the spare bed for the room next door, I tell her to wait, I will get it ,,,when she barges in my room, uninvited, she is very lucky I did not throw her out, unbelievable, no manners, no respect. Stay here at your own peril, I will not be going near this place every again.

Self

6/10

Pleasant

15 Jun 2025

Duncan

It is what it is - the whole area needs tarted up.

2/10

Poor

14 Jun 2025

Ash

Didn't like it tv broken not worth the money

8/10

Excellent

11 Jun 2025

Mohamed

I'd like to thank mr. Abhay Krishna for his co-operative attitude and also for being so helpful to me

Leisure Self

2/10

Poor

10 Jun 2025

Muteb M.

The worst experiment stays I’ve ever had! I really hated London because of this garbage hotel! The room was like prison cell، it was very small. No wardrobe! No clothes iron No personal hygiene! The window with no lock and the door making noise when you open or close and also the bed making noise 😅. No service room every day. The stuff asked me to write a good review for him!! What a cold face!!!!. I don’t know how they in expedia app! If there are negative stars I will give them -100 stars

Leisure Family

2/10

Poor

04 Jun 2025

Joe

The room was in a disgusting and unhygienic state, with visible mould, filth, and what appeared to be bacterial growth These are not minor cleanliness issues, but serious health and safety concerns. I was forced to leave the room after just six hours due to the clear risk to my health, and I had no choice but to find alternative accommodation at my own cost

Business Self

2/10

Poor

31 May 2025

Mary

The room was very damp and uncomfortable to stay 1 minute in

2/10

Poor

05 Apr 2025

Mohammad

Bad

4/10

Poor

26 Mar 2025

Dermot

Very very average - bathroom v v dirty . Banged on my door at 0950 check out want until 1000- did they think I was a weirdo that never travelled before . Rude rude rude to bang on any door before check out !!! Who do they think they are - not much customer service in that - am sure booking .com will hardly post this review as it’s not that good - don’t Beleive many of their reviews as they mostly fake !!

Business_and_leisure Self

10/10

Exceptional

08 Dec 2024

Amanda

People was very nice .

In the Matble Arch

6/10

Pleasant

06 Dec 2024

Gregory

It was fine for a solo 1 night stay . Bathroom had a cigarette smell, no elevator, shower drained extremely slowly.

Business Self

10/10

Exceptional

01 Dec 2024

Jason

The property doesn’t have a reception where they can watch your luggage. They use a 3rd party app where you have to pay 4-5€, much different than other places I’ve travelled to. The hotel is in a quiet area.

Leisure Self

10/10

Exceptional

23 Nov 2024

Tony

Tired but convenient

A tired hotel in need of urgent renovation. Three was a strong unpleasant smell of weed. At the end of the day it provided a bed for the night in the middle of London

8/10

Excellent

18 Nov 2024

Laurence

Friendly staff

Staff was very friendly and allowed late check out. My room was upgraded so I could get a shower upon arrival. Great price! And great location.

Business

8/10

Excellent

16 Nov 2024

Linton

Warm and clean. The bed was really comfortable and it was quiet at night. The facilities are basic but you get what you pay for. If you just want somewhere to sleep without much fuss at a reasonable price then it’s ideal.

Leisure Self

10/10

Exceptional

15 Nov 2024

Thomas

At this price point cannot complain at all with this place

Leisure Self

8/10

Excellent

15 Nov 2024

Chris

The bed wasn’t the most comfortable but on the whole not a bad experience

Business Self

4/10

Poor

08 Nov 2024

Liana

This is honestly just a bed. If you are looking for a bed, that's it. I mean, there was not even toilet paper in the toilet.

Business_and_leisure Self

4/10

Poor

04 Nov 2024

Jimmy

Noisy & dirty

Leisure Self

8/10

Excellent

18 Oct 2024

Ian

Nice budget hotel

Clean and comfortable hotel near Marble Arch but was pretty quiet considering location. Good value and friendly staff.

Self

2/10

Poor

16 Oct 2024

Susan

Pictures look wondeful
Property is.t

Leisure Friends

10/10

Exceptional

03 Oct 2024

Dom

Handy for lords cricket ground

Friends_and_family Friends

2/10

Poor

25 Sep 2024

Scott

Never again. What a disgrace.

From start to finish the hotels were terrible. Hotel 1. Uneven broken floor, bedside cabinet falling off the wall, poo in the toilet, tv falling off the wall, no hot water in the shower and shower train overflowing. So they changed us to a sister hotel.

2nd hotel room 1
Wet carpet, damp and mouldy walls, marks all over walls, Hard mattress, no hot water in the shower and shower tray over flowing and to hanging off the wall.

2nd hotel room 2
Marks all over wall, no tv aerial, tv hanging off the wall, marks all over the wall, no way to keep the window open, shower worked though. Also, knew I was disabled but put us on the third floor!

Partner

8/10

Excellent

11 Sep 2024

Norman

Very helpful staff

The hotel was quite cheap and so limited in facilities, eg there was no hangar or place to hang my suit in the room and no tea/coffee. However it was clean and bed was fine.

Best of all was the service. The receptionist when I arrived was friendly and helpful but best of all, I had to ask the overnight staff member for help with something in the middle of the night and the staff member spent over an hour solving it for me - above and beyond what I could have expected

Business

2/10

Poor

29 Jul 2024

Nick

I would not recommend staying here

Business Self

6/10

Pleasant

18 Jul 2024

Mohamed

Nice area

Leisure Partner

2/10

Poor

23 Jun 2024

James

Leisure Self

10/10

Exceptional

18 Jun 2024

Charles

The property is easy to commute to work 0

Business_and_leisure Self

4/10

Poor

16 Jun 2024

Daria

Very unclean
Very dusty
Stained bedding
Dirty bathtub

Leisure Family

2/10

Poor

12 Jun 2024

Luiz

Picture of the room does not match the real condition, no pillows, and the external bathroom is very bad. do not recommend.

Business_and_leisure Self

10/10

Exceptional

11 Jun 2024

MAHART

Amazing

2/10

Poor

09 Jun 2024

Adam

Bedroom did not have a bathroom the bathroom was shared for all guests and the shower was not working when trying to take one

Leisure Partner

6/10

Pleasant

19 May 2024

Katherine

I liked the location, and the service.
I felt there could have been tea or coffee facilities or at least water and hooks for having clothes. The pillows were lumpy.

Leisure Self

4/10

Poor

16 May 2024

Sam

Awful property, bed unclean window didn’t open bathroom was very poor condition, only stayed due to trains being cancelled. WILL NOT be back

Business Self

4/10

Poor

15 May 2024

Tania

The property is close to Winston castle… long walk. Great location ! It is safe with lots of shops, but the room is very old. We could feel the wires on the bed, old, and a very small room. Also lots of tiny stairs to climb, but the price is cheap.

Partner

4/10

Poor

15 May 2024

Sybil

Convenient to Marble Arch area. Very worn out. Springs on bed were prominent. No air conditioning. Bathroom was newer and clean. Badic accomodation

4/10

Poor

06 May 2024

Julian

Lack of hot water in the shower. Sink didn’t drain effectively. Staircase is very worn and old.

Self