Duke Rooms Hotel

2/10

Poor

27 Jul 2026

Jacob

The staff was friendly but this property is DISGUSTING. I was not aware that it is actually on top of a pub. There are no elevators, the carpet is old, the bathrooms had molded shower heads, the curtains were torn, the sheets had stains on them, the tile was cracked, there were patched holes in the wall. Just overall very gross!

10/10

Exceptional

19 Jul 2026

Thomas

Good quality. Easy check in. Helpful staff

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Mariella Nicole

Incredible stay. Perfect home base for a great vacation.

Self

10/10

Exceptional

15 Jul 2026

Shayla

Staff was so amazing here!!! Really felt like I was getting the local experience. Stairs suck but I have survived worse. Clean room, nice shower

Self

10/10

Exceptional

07 Jul 2026

Anna

Perfect place to stay for ease to the underground, shops, and a nice neighborhood. Great customer service, Joshua made us feel welcome and took great care of us. Would stay here again when coming to London.

10/10

Exceptional

24 Jun 2026

Hekmat

Good

4/10

Poor

03 Jun 2026

Adna Capucine

No lift, had to bring my luggages up 3 flats of staird, light flickeribg in the bathroom, tv remove with no battery so couldnt turn in he tv, little flying insectd in the room, water pressure in the bathroom wasnt great. Refrain from booking the 3rd floor if you are unable to carry heavy stuffs

Self

10/10

Exceptional

08 May 2026

Shaun

Hidden gem of a place to stay in London at a reasonable price. The room was modern, clean and fairly spacious, way better than I expected and what you'd think from the outside, stairs up.

The pub below is nice with a young professional vibe. There apparently is live music on a Thursday that I definitely would have stayed for if I could.

Most importantly was that it wasn't loud in my room above and I wouldn't have known I was above it.

The staff were super friendly and accomodating. I certainly would stay here again if I'm doing anything nearby.

Self

4/10

Poor

08 Nov 2025

isabel

I arrived in the empty pub which also serves as reception to find u nobody present at 5.30 pm to check me in and had to wait more than 20 minutes before the staff member arrived. I needed to change for an event and was under pressure. This so called guest house was an absolute joke.

Business

2/10

Poor

08 Nov 2025

Matthew

The room was in poor condition and had clearly been last renovated some time ago and there were hairs found in the bed. The service from staff was not good enough. As an example, when I arrived, check-in was temporarily unavailable because the member of staff was drinking with friends outside. When checked in I was then sent to the wrong room. On my final night the bar was noisy and incompatible with the status of the establishment as a ‘hotel’. Finally, upon checkout, there was no evidence of any 24hr reception. No members of staff were on hand to check-out. Would not recommend.

Business

10/10

Exceptional

26 Oct 2025

Vicente

Great location

8/10

Excellent

17 Oct 2025

Warren

This was my first time staying at a Pub/Hotel mix. I would definitely recommend it to people who are traveling light , as the stairs going up to the rental are narrow and winding. The manager of the hotel - Bhargav - was extremely helpful in making my stay comfortable and helping me arrange morning transportation to Paddington station. I can't thank him enough for the help and concern he showed towards me and my wife. He is a true asset to this establishment. I will definitely come back again - but with fewer bags

Leisure

2/10

Poor

11 Oct 2025

Peter

Avoid this one - 10:30check out and flight of stairs - torn curtains - dirty - carpets not vacuumed. Even though only 3 guests checking out wouldn’t give any extension even for payment - doesn’t need 5 hours between checkouts and check ins for cleaning 3 rooms. Just gave the impression don’t care about customers. Paintwork disgusting.

8/10

Excellent

11 Oct 2025

Tanith

Despite some negative reviews I found this an entirely passable and even comfortable stay. It is an old pub so as with all old buildings it has some wear and tear but that’s part of the charm. Super location, owner is a complete champ! Would stay again for sure!

Leisure Family

10/10

Exceptional

09 Oct 2025

Pål

Nice clean room, good service and great staff! Short walk to shopping.

Leisure Family_with_children

6/10

Pleasant

03 Oct 2025

Russell

Check in was slow upon arrival, room small but adequate, some of the fixtures & fittings were loose or broken including a floor tile.

But bed really comfortable & had a good night’s sleep as it’s a lovely quiet area & shower also good.

No breakfast option which would have been handy.

Business_and_leisure Self

10/10

Exceptional

19 Sep 2025

Robert

Welcome was great. And gave me a free drink when i returned late from an awards.

Business

10/10

Exceptional

18 Sep 2025

David

Good location and comfortable room

Good location and comfortable room

6/10

Pleasant

09 Sep 2025

Akos

Nice staff and good coffee with comfy bed but phone charger socket didn’t work properly and lots of stairs

10/10

Exceptional

09 Sep 2025

Cameron

Very nice room, friendly staff, and in a good location, just off of the main streets

Leisure Partner

8/10

Excellent

03 Jul 2025

Kyarrah

Downstairs bar absolutely lovely and the staff were amazing and very helpful, the room was nice overall though a few minor issues. In general a nice place to stay for short stays.

8/10

Excellent

26 Jun 2025

John

This property done the job for us near the baker street ,,/Marylebone/edgware underground easy access from Liverpool Street station staff nice okay stairs would be an issue for older people but heyho look at Amsterdam stairs the hotel was quirky nice bar underneath food etc room was descent a bit small but done wot it says on the tin you want fancy you pay for fancy good shower though

Leisure Partner

8/10

Excellent

20 Jun 2025

Louise

Great Value for Money
Clean, tidy, and very welcoming. The staff were friendly, and the room was comfortable. Excellent value for the price—would definitely stay again

Leisure

8/10

Excellent

19 Jun 2025

Angela

Overall not a bad place. Maybe not so family friendly as it's over a pub & certain nights the music & people were loud. It is in a very good location. You can walk to many sites or easily get an Uber/taxi. Staff were very helpful & friendly.

Leisure Family

8/10

Excellent

18 Jun 2025

Gavin

Perfectly adequate

Business

6/10

Pleasant

11 May 2025

Andrew

Just a bed, no breakfast and little annoyances

There were a few things that tainted my stay. It was impossible to reach the hotel directly to change my check-in time either by phone or email, I used Hotels.com who sorted it out quickly. There was no breakfast as an option, despite the pictures on the advert showing so. In the room: bin wasn't emptied, plug was missing from the sink, remote control wasn't fully operational, no shower gel and broken fixtures to name the main ones. The staff were friendly and the pub was nice

Partner

6/10

Pleasant

30 Mar 2025

Peter

Booked this for my wife. She said “there were quite a few hairs in the room that weren’t mine”. The welcome was good though and the room quiet.

8/10

Excellent

20 Mar 2025

David

Nice hotel

Friendly welcome, helpful staff. Nice pub below, not affected by noise.
Be aware of narrow winding staircase to rooms if mobility problems, no lift.

Friends_and_family Family

2/10

Poor

17 Mar 2025

Cassady

Looked nothing like the pictures, my boyfriend and I got a different hotel as soon as we arrived.

4/10

Poor

23 Jan 2025

Sophia

The room was definitely in need of cleaning - stains on the carpet, blanket, and one of the pillows. Overall cleanliness was not great.
The door downstairs to the restaurant is broken too. Not well cared for property.

Business Self

6/10

Pleasant

05 Jan 2025

Martin

Nice place

Leisure Partner

4/10

Poor

08 Dec 2024

Dom

If you simply want a bed then unison’s, Not very clean, Electric points don’t work, Carper very grubby throughout. TV and curtain rail hanging off wall. Just a little attention to detail and this could be a nice place.

Partner

4/10

Poor

07 Dec 2024

Shane Michelle Aura

Very Small room stayed 4 nights staff only cleaned room one time. Ran out of toilet paper and towels had to ask for some more because room wasn’t being cleaned. We were put on the 3rd floor spiral stairs all the way up not for the weak especially after walking around as a tourist all day, the stairs were our end of the day nightmare, also not real good with luggage either. There was no breakfast or coffee in the morning as shown in the pictures on the site if you’re looking for a room just to sleep and Found no luxury at all and don’t mind walking up three flights of stairs. This is the place for you if not, don’t stay here.

Leisure Partner

8/10

Excellent

22 Nov 2024

PAUL

Comfortable bed & good location

The hotel is above a pub, which is no issue at all & check in was easy & the room was available early for us to drop off our bags.
Although the photos show breakfast, there is none available. Apparently it was withdrawn over a year ago.
The room was decent & the bed very comfortable. The shower was nice too.
Would have been nice to have a working plug socket. My phone was on charge over night, only in the morning did I realise there was no power going to it.
Some improvement to be made, but overall a decent stay.

Partner

8/10

Excellent

15 Nov 2024

ISHAAN

Nice small hotel in a nice location. There’s a pub on the ground floor which is under renovation. Will be even better when it re opens.

Leisure Family

8/10

Excellent

20 Sep 2024

Hayley

Nice little place

The Manager is awesome. Will do anything to make your stay better. Be prepared for small rooms with a tiny staircase. Pros: comfy bed and quiet area. Convinient to busses to the City and Paddington Stn. AC works well. Cons: the rooms are tiny...

Partner

10/10

Exceptional

19 Sep 2024

Nicole

Great value for money- comfortable, clean, friendly staff, convenient and has charm. It's often complicated to find a good, basic room in London for a reasonable price: highly recommend this one.

Partner

4/10

Poor

19 Sep 2024

Doreen

Would not recommend

Not what you expect. There was no reception in the morning and half the time there was no one to answer questions regarding the hotel stay and services. The building was cramped and not cleanly. The room had build up of dirt in crevices, on the remote, and phone.

Partner

2/10

Poor

15 Sep 2024

Alice

We got flea bites during our nights there.
4 flights of narrow stairs very difficult with luggage.
Meal was good.

Leisure Friends

10/10

Exceptional

13 Sep 2024

Kenneth

Great service

Great service. Help us to carry luggages to the room.

Friends_and_family Family

4/10

Poor

03 Sep 2024

Ryan

The staff was very friendly. The facilities weren’t impressive. Door handles broken, laundry in the hallway, marks on the walls, and concierge phone just keeps ringing. Wouldn’t recommend staying here.

6/10

Pleasant

02 Sep 2024

Gaynor

The room was up a rickety set of spiral stairs which was not built for carrying suit cases up. The stairs were dusty and unkempt. The room was basic, with the curtains hanging off the rails. Generally speaking no body paid attention to the details. The morning after our arrival, dogs or cats/foxes etc had opened up the rubbish bags stacked up outside of the pub and the rubbish was strewn across the path. We were also unable to contact the Duke using the phone number we had been provided with, to let them know we would be late due to a cancelled flight and only just arrived before everyone left for the day . The host did his best to be as helpful as he could but it did not make up for the general state of the room and getting to and from the room and the street up and down rickety stairs. The pub itself was far from being what we imagine a London pub to be and it completely lacked atmosphere and ambiance.

8/10

Excellent

30 Aug 2024

John

.

6/10

Pleasant

26 Aug 2024

Caroline

Friendly staff, room ok

The staff was very friendly, and helpful. Our room was ok, but the sheets, and mattress had stains on them.

Friends_and_family Family

8/10

Excellent

17 Jul 2024

Jodie

Ideal for a one or two night stay, no longer

Myself and two of my friends chose Duke Rooms to stay overnight as it was a 10 minute walk from Hyde park, where we were attending BST Festival.
Easy to check in. Room was very small for three people but had everything we needed it for. Don't be fooled by the lack of bathroom doors, we were ready to get very comfortable with each other until we realised there's sliding doors into the wall haha. Relatively clean. One key card for three of us.

Check out was not so easy. Online it says reception open from 7:30am, and we left at 8:30am and no one was there to check out with. I kept getting their voicemail when I called, so we ended up posting the key through the pub door and I left them a message but didn't get a response.

Friends_and_family Friends

8/10

Excellent

17 Jul 2024

Julie

It’s your typical London hotel.
Unless you pay over £150/night you can’t expect too much.
The rooms are above the pub. I had one on the 3rd floor - no lift, narrow stairwell. Luckily I didn’t have much luggage.
The room has air con which was a necessity in London this week.
The room is ok and the bed comfortable but it’s not spotless and could do with a refresh.
The fire alarm went off in the evening. No idea what that was about. The phone in my room wasn’t working.
The window has got a gap so it wouldn’t be ideal in the winter. There’s a space under the door so light from the corridor comes through.
If you’re ok to sleep with an eye mask and ear plugs (the road below is not busy but it’s London), and if you don’t have much luggage it’s ok for a night.
Right next to Edgware Road and bus stops so very convenient.

Self

2/10

Poor

07 Jul 2024

James

Poor dirty hotel - avoid.

Unfriendly check-in rude checkin to a dirty pub and poor deco, smashed locks and shattered glass between pub and rooms. TV not tuned in - remote control broken, filthy staircase with used sheets and ironing board stored on stairs. Another broken door on the stairs leaning against a wall. Wish I had not booked this hotel, unfortunately no hotel accommodation elsewhere. How did this hotel get exceptional e
Rating on HOTELS. COM - scam - must be being fixed..

Partner

8/10

Excellent

24 Jun 2024

Gene

The room was very nice for the price. Excellent shower and bathroom. TV and desk included. Wonderful helpful staff. Restaurant was very good on the ground floor. My only complaint is that the beds were quite hard and uncomfortable. Would love to see the hotel upgrade the mattresses.

Business Self

4/10

Poor

23 Jun 2024

Manesh

Try elsewhere

Booked this hotel as it said parking was available
4 hours max parking on street
Or after 630pm but then move before 830

No bedsheet for sofabed. Stain on spare pillow

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

Elizabeth

Lovely pub but room needed tlc

2 out of 3 plug duchess didn’t work, light fitting and soap dispenser were broken, carpet going up to room was filthy. But staff were lovely, food good, beer excellent - a lovely pub and not at all laddish

Self

10/10

Exceptional

04 Jun 2024

Ingrid

Great location in central London, good size room with all you need. Comfortable bed and great shower.

Leisure Friends

6/10

Pleasant

31 May 2024

Steven

All the reviews about the worn down condition of the property are correct. Did not feel it was dirty but in need of serious maintenance. From torn curtains to holes in the wall from a hairdryer holder having been broken off.
The gentleman who checked us in was extremely nice and offered any help we needed

Leisure Partner

8/10

Excellent

18 May 2024

Kylie

A wonderful stay

We ended up being delayed in our trip. The communication and support by the duke rooms was superb, they reassured us dvd provided such wonderful support and reassurance on arrival. It was such a lovely welcome. The room was lovely. The bathroom was small however it was modern new, spotless and met all of our needs. The location. Was easily walkable and suited our needs well. The rooms are above a pub yet we slept well and with no noise issues.

Partner

2/10

Poor

16 May 2024

miranda

BED BUGS . No response from Hotel. Could have been a good place but even without the bed bugs the cleaning was very average!!!

6/10

Pleasant

30 Apr 2024

Linda

Bedroom very clean bathroom and shower great but had to squeeze past laundry and bags on the stairs. Staff very pleasant but we booked room for 3 no bedding or towels for 3rd person but tbh manager sorted this out but again on 2nd day no towels left for 3rd person i had to open fresh laundry bag lying on stairs to get these .

Leisure Family

8/10

Excellent

16 Apr 2024

Presley

.

Leisure

10/10

Exceptional

13 Apr 2024

Verified traveler

Value for money

Great value for money, perfect location for central London. Will definitely return

Self

10/10

Exceptional

04 Apr 2024

Helen

Cool place to stay, it’s over the Duke of York pub! Older building beautifully refurnished. The rainfall shower stall was awesome. Bhargav is an excellent host and super helpful. We would definitely stay here again.

Leisure Family

6/10

Pleasant

29 Mar 2024

Clare

Average

The staff member at reception was really friendly and helpful and at first glance the room seemed good. However the kettle didnt work (and the bare wires by the plug may explain it) and the bedside lamps did not switch off. Good location and it was quiet.

Business

4/10

Poor

15 Mar 2024

Jeffery

This is a great crash pad in an excellent location to see London. The staff is friendly and helpful and the hotel offers a great place to get some sleep and freshen up. No thrills but the friendly staff and hot shower is exactly what we wanted when booking.

Leisure Partner

8/10

Excellent

04 Mar 2024

Kris

The gentleman that checked us in was outstanding. The tube was just a short distance away, the public transportation is so easy to use. The room was clean, the bed was comfy, and the food served downstairs was wonderful.

10/10

Exceptional

28 Jan 2024

JESSE

great place to stay, very attentive. Will stay again for sure. Close to everything

Leisure Partner

6/10

Pleasant

23 Jan 2024

HUSSAM

Cosy

Business Self

8/10

Excellent

31 Dec 2023

Robert

Nice room but !

The room was very good and adequate for our needs, however, the entrance lobby and stairs was in desperate need of revamping. The bar was not going to be opened until February and the door had been damaged and not repaired. We went out for breakfast. The man who checked us in was very friendly.

Partner

10/10

Exceptional

14 Dec 2023

Graeme

Great little room for very affordable price. Spotlessly clean and while bathroom was small the rainfall shower was excellent. For central London this is hard to beat

Leisure Partner

10/10

Exceptional

04 Dec 2023

Natasha

Absolutely incredible, would recommend to anyone, 5 minute walk to Oxford street, we went purely for winter wonderland which was a 10 minute walk away. On a lovely quiet street however round the corner plenty of dining, fast food and shops around. Travelling in and out of London was also easy and in a convenient place. Just wish we were told that Sundays is free parking so if you wanted to drive all the way it is perfect. The man I assume is the owner was absolutely lovely and so helpful. Offered for us to keep our bags there the day we were going home if we wanted to. No disturbance from the other guests. As well as a tv, kettle with tea bags and milk and shampoo provided with our stay. A very luxurious stay at a cheap price rate and would definitely be my first recommendation for anyone looking to stay around there. Cannot thank the lovely owner enough for how helpful he was and made us feel very safe from when we first walked in.

Leisure Partner

2/10

Poor

03 Dec 2023

Michael

DO NOT STAY, BED BUGS!!

Do not stay in this hotel unless you want to be eaten alive by the bed bugs living here. Unfortunately I realised too late and a week later I was covered head to toe in bites. I seem to have had an allergic reaction to them too so became quite unwell. Have spent a fortune now on decontaminating all our belongings and a new bed. We emailed the hotel to warn them to deal with the problem but they weren’t interested, didn’t even reply.

Partner

8/10

Excellent

01 Dec 2023

Alison

Friendly staff, they let us leave our luggage. Beautiful pub, convenient location.

Leisure Partner

8/10

Excellent

29 Nov 2023

Julia

Quiet location, super close to Hyde Park, restaurants, shopping areas and pubs. The room was good, just a little small if you are staying longer - but if you are out all day and just sleeping/showering it won’t matter! Wi-Fi worked great, the shower was awesome.

Leisure Partner

10/10

Exceptional

29 Nov 2023

Jeremiah

Great location and great room

10/10

Exceptional

29 Nov 2023

Chloe

Good location, lovely staff, room tidy

Leisure Partner

10/10

Exceptional

23 Nov 2023

Louis

Brilliant location and super rooms!

Leisure Friends

10/10

Exceptional

19 Nov 2023

Antony

Lovely well equipped clean room. The staff are very friendly and helpful and the location is right the centre marylebone perfect for all occasions

Leisure Partner

8/10

Excellent

04 Nov 2023

Kevin

Nice room above a quiet pub. Easily walkable from Paddington station, edgeware road or Oxford Street. Room is small (as you would expect in London and at this price) but appears to have been recently upgraded to a modern standard. Chairs are narrow and steep so if you are Mobility challenged (or unfit) ask for a room on the first floor. Overall, good for the price.

Leisure Self

10/10

Exceptional

04 Nov 2023

Fran

Perfect for a post party 1 night stay. I was on the 3rd floor and stairs are narrow but I only had a carry overnight bag so no probs. Staff helpful and friendly and I had no issues at all.
Exactly what I needed it to be simple and affordable.

Leisure Self

4/10

Poor

28 Oct 2023

Maria Baez

Wasn't really the best place to stay. At least the staff was friendly.

Leisure Partner

6/10

Pleasant

14 Oct 2023

Jennifer

Good for a one-night stay. Quiet.

Leisure Family

8/10

Excellent

09 Oct 2023

Richard

It’s not the Ritz, but I didn’t pay £70 for a night to get the Ritz.

Perfectly comfortable bed and room with freeview TV and excellent internet connection.

8/10

Excellent

01 Oct 2023

David

Get a room on 1st/2nd floor!

Reasonably comfortable stay but on 3rd floor and no lift. Kettle did not work and had to fetch hot-water 3 floors down. limited restaurant menu especially as 2 of the normally offered meals missing.

Partner

10/10

Exceptional

27 Sep 2023

Monica

Good find

Great stay, very clean, staff very friendly

Beware it is typical london narrow staircase and no lift- staff do offer to assist with baggage

Business

8/10

Excellent

18 Sep 2023

Deborah

Very small room. Great shower but very scratchy towels. No place for small suitcases. The staff was very nice and friendly. Very quiet street. Good location.

Leisure Partner

4/10

Poor

14 Sep 2023

Matt

Unfortunately this hotel was not worth what we paid. I would recommend looking elsewhere. If it was a quarter of the price, maybe it's ok. The staff (owner?) was nice enough and even offered luggage storage on our way out in the morning (not that I would want to leave my luggage in an area like that). The bathroom was probably the best part of the whole experience. The room was so small and was up three flights of stairs (no elevator or second fire exit/stairs). The room didn't look like the one that is shown when you book the room type. The comforter was dirty/stained and there was some hairs in the sheets. There is a bar on the first floor but we didn't even try to go down given the pretty rough location. Overall I think this is case of someone thinking they can handle running a hotel but the whole effort is DOA. Save your self the regret and stay closer to the city

Leisure Partner

10/10

Exceptional

13 Sep 2023

Benjamin

Overall I give the place 5 stars. All the staff was very friendly and accommodating. The room, though small, was nice. If you are looking at this property just be aware it shares the building above a local pub (you check in inside the pub) and there are no elevators. The pub also has great beer and food so you don’t even need to go far. Local transportation to all the major tourist sites is within 5 minutes walking time. Rooms have good air conditioning. Being an older building it’s not very sound proofed between rooms so be aware of that. I loved the place and the staff and would stay here again.

Leisure

10/10

Exceptional

11 Sep 2023

Heather

Such a lovely hidden gem! The room was well maintained and comfortable with a small bar downstairs where we could grab a drink. The staff even let us store our luggage prior to check in so we could explore the city. Would definitely stay again!

Leisure Partner

2/10

Poor

02 Sep 2023

Katie

Mouse in room! No sleep! Awful!

There was a mouse in my room! Absolutely awful! Did not get any sleep as was so worried! Reported to reception (Bhargav), but he didn’t say much and didn’t really know what to do. Just said he will get it sorted for future. Shame as actually room would have been fine, but obviously the mouse affected my stay. Please refund fully. I told Bhargav I would be requesting a full refund from hotels.com as wasn’t happy with the situation. Thank you.

Self

6/10

Pleasant

28 Aug 2023

Emily

Above a bar but not noisy, bar closes around ten or eleven each night and really wasn’t very busy at least for my stay (I stayed wed to mon). Narrow stairs to get to rooms. Small but clean and comfortable. Noise between rooms and in hallways/ stairs carry loudly, that as well as non functioning safes were the only two complaints I have of my stay.

Leisure Self

10/10

Exceptional

21 Aug 2023

Alison

Perfect hotel for a getaway

Perfect hotel! Great location, lovely bar below the hotel where they have the best staff - super friendly and helpful. We were worried that we might hear the pub during the afternoon/eve but didn’t hear a thing. The room was super clean and daily housekeeping which is great. The area was very quiet and the tube stop only 5/10 min walk.

Partner

2/10

Poor

10 Aug 2023

Verified traveler

Filthy!! Dust Dust & more Dust!

Filthy!! Avoid
Room with double bed & ensuite above a pub. Three floors accessed by a steep staircase. Location was quiet (I didn’t see one person in the pub!) & convenient for central London. Check in was slow, check out was fast.
Sadly the room was really let down by cleanliness. Dust, dirt, limescale, I have no idea when the carpets were last vacuumed. My Friend’s room even had dirty cups from the last occupant. Stairway & bar area was also dusty with dust webs hanging from light fittings & on shelves. I did not stay for breakfast. Continental breakfast consisted of fruit, cheese & meats laid out on the bar with no covers or refrigeration.
Hotels.com were not interested. They offered a 25 USD goodwill gesture - I live in UK & paid in GBP! I am still waiting for Hotels.com to contact me within 72 hrs ( it’s now 4 days after complaint was raised)

Friends_and_family Friends

4/10

Poor

05 Aug 2023

Verified traveler

Bugs, dirty, pub

Infestation of biting bugs in this place

Friends_and_family Family

10/10

Exceptional

25 Jul 2023

Steve

Be aware there are narrow staitrs...
Staff handled luggage...j
Enjoyed PUB below....

6/10

Pleasant

08 Jul 2023

Gary

Place above a pub v expensive and filthy

The guy that runs the hotel is fabulous he can not do enough for you! Very very good. However, the room is clean apart from the bottom of the toilet that has skid marks on it. It’s the rest of the place which is the issue the pub is filthy the light shades haven’t been touched years as it the hotel stair case. The paintwork is a disgrace and the carpet may have been hovered but only down the middle the edges are untouched as is the paint work. London prices are excessive but this place is what I would expect for £120 not £240. Even at £120 you would expect it to be clean. All the pubs around this place were full this place isn’t I wonder why.

Partner

2/10

Poor

02 Jul 2023

Andrew

Awful

The hotel hallway was filthy it looked like it hadn’t been vacuumed in years. The “triple” room was absolutely tiny. The bed was dirty and full of hairs. It was a complete rip off.

Friends_and_family Friends

10/10

Exceptional

21 Jun 2023

Daniel

Great for a layover

We stopped here for a night and it was fantastic. Great location, 8-10 minute walk to Marble Arch and the start of Oxford Street. Room was small but perfectly adequate and it was clean. It is above a pub which closes at 11pm but we didn’t hear any noise at all. Really good value for money in a city where the sky can be the limit. Wouldn’t hesitate to stay here again.

Partner

8/10

Excellent

20 Jun 2023

Shannon

While it wasn’t what we are used to in the US it was a delightful inn to stay in. The guy that works there was amazing! He worked every day and made it great. Rooms were small but had essentials. Fresh towels daily as well! Pub downstairs NEVER disturbed us and closed up promptly at 11 pm. I recommend staying here!

Leisure Family

2/10

Poor

25 May 2023

Heather

BEDBUG INFESTED PROPERTY
Do not stay in this property if you don't want to spend the next month and all your money trying to eradicate all the bedbugs from your luggage and belongings. We checked in during the afternoon and didn't discover the horrific infestation until between 11-11:30 at night. We trapped live bugs under a glass in the bathroom, showed the hotel manager (and sent in email) photos of the bugs, the blood on the filthy sheets, and the bites on our bodies and were still denied a refund, even though we were so freaked out by our filthy room crawling in vermin that we left right away when we discovered the infestation. The hotel guy said they didn't have to refund us because they offered us another room in their disgusting \"hotel\" (some grimy derelict chambers above a pub that never seems to serve any food) - as though we would stay there another second after being feasted on. We couldn't even stand being in the building and felt so gross and creeped out! It's been a week and we are still going through the process of decontaminating all our things and we both still have scars from the bites we received. DO NOT STAY IN THIS \"HOTEL.\" It isn't even a hotel. Stay anywhere else - it will be cheaper in the long run than paying for this place and having them keep your money plus having to fumigate/heat treat/ professionally clean all your things (and still itch and itch and itch!). And yes, I don't see anywhere to submit photos but I have LOTS of photos.

Leisure Family

10/10

Exceptional

15 Apr 2023

Rob

Great place to stay

This was a great place to stay. Very quiet area with great links. The room was excellent for our needs. Clean, comfortable and in good condition. Were made to feel very welcome throughout our stay. I will be returning when I have gigs to attend in London.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2023

Karl

Charming but needs some serious TLC.

The building itself is a classic pub: old and charming. The stairs are a tad treacherous, especially if you are dragging heavy suitcases up 3 flights. The staff were friendly and helpful, especially given that the pub itself was closed for the Easter bank holiday. However, the pub needs some serious TLC. The paint is peeling, there was dust on many surfaces, and our windows didn't close properly. There was even some trash left under one bed.

Friends_and_family Family

10/10

Exceptional

10 Mar 2023

Ron

Really nice service and excellent location. Nice pub down below!

Leisure Friends

10/10

Exceptional

15 Feb 2023

Melanie

Wonderful

Amazing stay at the duke! Perfect for our trip away. Room right at the top which was perfect for the view… shame about the stairs!

Partner

4/10

Poor

14 Feb 2023

Tina

The breakfast was disappointing, the room was cold due to badly fitting windows
The TV did not work with the remote
There was a very strong smell of weed throughout the hotel

Friends_and_family Family