Name: Hilton London Metropole
Address: Edgware Road, 225, London, W2 1JU, GB

Hilton London Metropole

London · United Kingdom

100 reviews shown

2/10

Poor

05 Aug 2026

Lawra

everything was meh. but for the price, i would have expected a lot more than meh. i'll likely avoid hilton based on that experience.

4/10

Poor

05 Aug 2026

Imad Hassoon

We understand the high season and the hotel is very loaded with tourist however we don’t accept the condition of the room to be dirty and in poor condition. Everything else was good
Not really value the money to stay in small room,.

4/10

Poor

05 Aug 2026

Gangadhar rao

Not Hilton standard

6/10

Pleasant

03 Aug 2026

Girija

Hotel seems old overall even with the renovated rooms. We had trouble with our AC and it took multiple calls before management took any action. We switched rooms to a smaller room than what we paid. The AC still didn’t work properly in the new room. The hallways always had trash from the rooms on the floor. Staff was nice but didn’t address issues immediately and I had to keep calling and finally around 11:30 PM at night the manager changed our room even though I told them about the AC not working at 1:30 PM. It was 27 degrees Celsius in the room even when the thermostat was on much lower. Too hot. Unfortunately we won’t stay at this property again.

8/10

Excellent

02 Aug 2026

Simon

Nice large hotel with good service links. Can be very busy but to be expected based on location.
Second stay here so would definitely stay again

10/10

Exceptional

02 Aug 2026

Stuart

Great location, close to many transport links. Room was very clean and bathroom was quite modern. Nice coffee shop within the hotel. Paddington basin is worth a visit and only a short walk away.

6/10

Pleasant

01 Aug 2026

Sofia

Ideal location, rooms were basic but clean. Would have expected more from a Hilton Hotel. Breakfast had a good selection.

8/10

Excellent

01 Aug 2026

Keith

The only real problem was the square footage of the room,small and the lack of draw and wardrobe space

6/10

Pleasant

01 Aug 2026

Jackie

We were assigned room 409 which smelt like damp and smoke; and then were moved to 114 which smelt like damp. We’d already had to go to reception to move once so just put up with it but it did smell the entire time even when waking up this morning. Additionally the fridge didn’t work. It was on but not cold. However the bed was very comfy.

2/10

Poor

31 Jul 2026

JEHAD

I reached Hotel at about 1 o'clock didn't give me. I asked him only one and the room is so small not worth it for what I pay. I supposed to get big room with two bed, but they give me four room instead one good guy he want help. He's very nice Zain but rather than that, I'm not happy about the stuff not supporting when I ask for one hour late check out at 12 1 o'clock they say no not possible anyway I will not ever go to this

10/10

Exceptional

31 Jul 2026

Maria

Clean room
Lovely breakfast
Great location

8/10

Excellent

28 Jul 2026

Haseeb

Room - good
Staff - excellent
Breakfast - good
Family friendly - good

8/10

Excellent

27 Jul 2026

Matthew

Good location and close to the Station.

8/10

Excellent

25 Jul 2026

James

Very cleans and modern, breakfast ok, just noisy at night

4/10

Poor

23 Jul 2026

Howard

Checked in late at night to a room with a partially clogged shower and a completely empty soap bottle. A complete oversight by the cleaning team, very frustrating after traveling.

Had to call front desk twice, staff took 25m to come and replace it..

10/10

Exceptional

22 Jul 2026

jason

Good location

Family

6/10

Pleasant

21 Jul 2026

Sevara

The hotel isn’t bad but it wasn’t what I expected and I did find room smaller than what I thought it would be. It was clean and my only issue was with our first day there was bathroom water backup that took 30 - 45 minutes before it was handled but overall it was pretty good stay and it’s a great location that is very close to the tube so you can get around London easily.

Family_with_children

10/10

Exceptional

20 Jul 2026

Vera

Good clean rooms

Family_with_children

8/10

Excellent

19 Jul 2026

AYMAN

The stay was very comfortable and the location was easy to navigate . Minor issue with maintaining were the ceiling was dripping on the last day of my stay . Otherwise the stay was excellent

Partner

10/10

Exceptional

17 Jul 2026

Stephanie

The staff were super helpful and accommodating!

Friends_and_family Friends

8/10

Excellent

17 Jul 2026

Christian

Staff at the hotel were super nice and helpful. Love the café were you can buy sandwiches and salads. Location is good in that it’s right next to the metro station. Area so- so. Good room but a bit wonky. Handle came off door and tub drain was clogged.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Barbara

My favorite hotel to stay when vacationing in London.

Family

6/10

Pleasant

14 Jul 2026

Jerry

Not even the slightest smile or greeting at checkin, felt like i was not welcome there. Lobby , restaurant and bar are kinda nice, exterior is a mess with smokers right at the door, and may as well be in the lobby.

Family

6/10

Pleasant

13 Jul 2026

Andrea

The room was ok, but we expected far better for the price we paid. The little details you might expect in a hotel of this calibre were missing, the towels were a little aged and the bed not so comfortable.

Partner

10/10

Exceptional

10 Jul 2026

CHARLES

Really good

Family_with_children

10/10

Exceptional

08 Jul 2026

Hessam

Very clean and nice hotel

Business

10/10

Exceptional

07 Jul 2026

Stephen

Our last few days of a three-week vacation in the UK were made very nice by the quality of the staff and accommodations (room cleanliness, meals, and more) of this hotel. The concierge staff were particularly top notch. It was a perfect location as a home base in Central London with great subway, bus, and taxi access to all our final touring activity. The hotel also serves a wonderful international community of travelers and we enjoy being in this kind of environment.

Friends

10/10

Exceptional

07 Jul 2026

Brock

Great stay here. Loved the variety of options for the English breakfast. Staff were very helpful and kind. The bed was comfortable and our room was quiet.

Partner

8/10

Excellent

06 Jul 2026

Nicole

The staff were all very friendly, literally staff member (something not that common these days). The room was clean. Most importantly the bed was incredibly comfortable! If you're going to Hyde park this is an excellent location. It's pricey but you get what you pay for.

Friends

6/10

Pleasant

05 Jul 2026

Roy

There was a massive queue for breakfast and chaos. The staff at breakfast were doing an amazing job.
There was masonry drilling on every day and constant banging. Staff knocked our door every morning for some reason?
The desk manager demanded ID or was going to turn us away. I travelled without anything and was a standoff. Very rude. Apart from that nice hotel.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Salman

Beautiful convienent

Family_with_children

10/10

Exceptional

29 Jun 2026

Barbara

No complaints. I had a slight problem and it was taken care of immediately.
Great hotel

10/10

Exceptional

28 Jun 2026

Stacey

Beautiful clean hotel and staff very friendly and helpful

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Geoffrey

Nice and helpful staff, very nice, clean room. No complaints at all!

Partner

4/10

Poor

28 Jun 2026

Nia

Half of the hotel is extremely old and has a mildew smell. Also that side doesn’t have the same security as the other side. Nor do they use the entrance on that side. So you have to walk through the entire hotel to get to those elevators. They used fans the first day to clear the mildew smell but that didn’t last long.

Family

6/10

Pleasant

28 Jun 2026

Ashish

The breakfast staff were very helpful. However, the Front desk and other staff are not as helpful. The hotel is reportedly undergoing renovation, and after paying a good amount of money for each night’s accommodation, they still try to upsell you by giving you the non-renovated rooms first and asking you to pay up for the renovated rooms. Overall, it does not fully meet the standard standards of a good Hilton hotel.

Family_with_children

10/10

Exceptional

26 Jun 2026

JAMES

Will stay again. Perfect location for metro and main station trains.

10/10

Exceptional

23 Jun 2026

Abubakar

Very nice place very convenient

Self

10/10

Exceptional

21 Jun 2026

Claire

Stayed for 2 nights in the premium 2 queen room, lovely stay would definitely come back

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Shelly Walker

Easy to navigate from… great cafe and restaurant on site. Disappointed no pool… or sauna…

Family

10/10

Exceptional

20 Jun 2026

Jon

All the staff i spoke to were very helpful from booking in to having a little chat with a very nice security man too staff at breakfast till booking out looking forward to coming back

Partner

2/10

Poor

17 Jun 2026

Fiona

Unhelpful reception staff. Long queues to check in and asked to join them again when room keycard didn’t work.

Family

6/10

Pleasant

15 Jun 2026

Ahmed

Slow in check in
They took Deposit without a reason
Housekeeping took 50 minutes to reply to my call and 55 minutes to bring me what I requested

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Patrick

Great as they found a room for me even though I arrived at 8am. Was wonderful as I was able to drop my luggage and run to my meetings in London. My room and the hotel are great and the location near Paddington Station - excellent. Great food nearby and was able to take the Heathrow Express to and from LHR.

Only issue was check in. There were two customers ahead of me. There was some issue with each of them that took forever to resolve - maybe 15 mins. There were other staff members available but all were some how required to resolve these issues. One was more senior and I've always learned that you should leave the more senior member to resolve the issue and free up the more junior one to attend to new customers.

Self

6/10

Pleasant

13 Jun 2026

wissam

The location was ok close to the underground but not is a touristy area. Good for family. The housekeeping was so missed.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Ahmad

Good

Family_with_children

10/10

Exceptional

07 Jun 2026

Ma. Keenan

Clean room, comfortable bed, and a thoughtful bath mat in the bathroom that made shower time safer for my child. Unfortunately, I woke up late and missed breakfast. Overall, a lovely and pleasant stay.

Family_with_children

10/10

Exceptional

02 Jun 2026

Matthew

One of the best Hilton's I've stayed in for quality and style

Business

10/10

Exceptional

31 May 2026

Val

The room was spacious and very comfortable. Every member of staff we encountered was friendly and helpful. The breakfast was outstanding with a huge choice of food

Family_with_children

10/10

Exceptional

31 May 2026

Lisa

We had a great time and the staff was very friendly and helpful!

Partner

10/10

Exceptional

24 May 2026

Genevieve

Even though there was a considerable queue and people needing a lot of help, the staff were swift and friendly.
The room was clean, had A/C, was quiet, and I got sleep.
I would say that people smoking near the entrance was a drawback.

Self

10/10

Exceptional

24 May 2026

Jane

Had a great view, clean well supplied room. Great overall great stay!

Self

6/10

Pleasant

22 May 2026

Adam

Very old in places alongside newer additions; gym was good

Self

10/10

Exceptional

22 May 2026

jessy

Was a very nice stay. Rooms were clean and all the staff was helpful. The sheets clean and the pillows and bed cover so comfortable and fluffy.

Business

8/10

Excellent

21 May 2026

Patricia Jasmine

The rooms at the Hilton London Metropole were extremely small. There is no drawer or shelf space for clothes. There’s only a small closet. Towels are offered, but face cloths are not. It was a bit of a disappointment, given the quality and standard that I’ve come to expect of Hilton hotels.

Business

8/10

Excellent

20 May 2026

Gideon

Great rooms and breakfast but disappointing reception. The reception was not welcoming, ignored benefits I deserve and tried to give me the lowest room available despite being a platinum. I had to argue to get the a decent room. No refill of water bottles despite asking for.
If service improve they will be five.

6/10

Pleasant

17 May 2026

Wendy

Well placed and the biggest room I’ve had in London. Comfy bed and pillows. The elevator situation is a challenge. Two of the elevators are down (out of a bank of four) so it’s a long wait.

4/10

Poor

17 May 2026

Helen

On arrival no greeting, receptionist treated us as an inconvenience, not friendly boarding on rude. Told us our room was in the west wing but no instructions on how to get there, we lef tthe desk and askes concierge he was also ride and said down there. No smiles or interaction. Pretty dissapointing.
The room was dirty, dusty and chewing gum uner the bedsde table, im sure its still there, i did not remove it.
Pretty disappointing for a 4 star hotel, expected more
Although i will say the staff in the cafe were lovely

Family_with_children

4/10

Poor

17 May 2026

Adnan

My experience with the reception staff member named Nell completely ruined the first impression of my stay at Hilton.
I arrived early at the hotel and politely asked about early check-in as a Hilton Honors Gold member. Nell immediately denied my request, claiming my Gold status was “not showing,” even after I showed her my Honors number. Instead of trying to help, explain properly, or offer any courtesy, she responded with no smile, no apology, and a very cold attitude, repeatedly saying there was no availability.
What made the situation even more upsetting was what happened afterward. I waited in the lobby for approximately two and a half hours, and during that time I watched many other guests arrive, check in, and receive their rooms while I continued waiting. The lobby was not overcrowded, and although the hotel was busy, it was obvious that rooms were becoming available for other guests.
After more than two hours, Nell finally walked toward me with an angry expression and simply said, “Your room is ready, sir.” At that moment, I noticed the room key envelope clearly displayed “Honors,” which made the earlier refusal even more frustrating and confusing.
I fully understand that early check-in depends on availability, and I would have accepted a polite explanation. What disappointed me was the lack of professionalism, empathy, and respect shown throughout the interaction.
This experience left me feeling unwelcome and unfairly treated.

Partner

8/10

Excellent

11 May 2026

Warren

It’s in a great location, staff wonderful. It’s a busy hotel so lots of traffic.

Family

10/10

Exceptional

09 May 2026

Ardena

The room was spotless, as it was cleaned daily. The staff was friendly and provided helpful information.

Friends

10/10

Exceptional

07 May 2026

Adnan

It’s good

6/10

Pleasant

05 May 2026

Tristan

Was a difficult building to navigate to my room. Some lifts were being refurbished and I had to demand a member of staff walk with me to find my room after I had spent 1/2 searching for it. Terribly designed building, the architects and those who approved their awful work should be prosecuted for their dismal work.

Business

10/10

Exceptional

04 May 2026

Jason

Lovely experience Eman checked us in she was really friendly and welcoming room was clean we had a great stay. Thank you

2/10

Poor

04 May 2026

Sarah

Incorrect details at check in, stating we hadn’t paid for a room when we had. Room we were staying in had a strong offensive smell, so strong that it was difficult to sleep. Room was clean but very tired decor.

Family_with_children

10/10

Exceptional

30 Apr 2026

Emily

We stayed two non-consecutive nights. The first day we got to store our luggage. We were able to check into our rooms early on the second day. Both were so helpful to us. The rooms are nice. The gym is great.

Family_with_children

6/10

Pleasant

28 Apr 2026

Rosanne

The breakfast buffet was pretty good actually better than expected.
Although the hotel is nice, it’s getting pretty rundown. A lot of things were over used. The housekeeping staff had much to be desired a couple of days they didn’t come to clean our room at least until 5 o’clock, which was kind of annoying. They did not have any attention to detail not replacing empty boxes of tissue, not replacing empty containers of lotion. One day we requested Non down pillows and it took two days to get them even though we asked housekeeping we asked the front desk we asked concierge services. It took forever to get them. The location is great if you want to use the tube at Edgware station.

Family

8/10

Excellent

27 Apr 2026

Douglas

A delightful airy room situated on the 21st floor. Comfy bed and small but adequate bathroom. Disappointed to find old fashioned tea and coffee making facilities. Would have expected a coffee machine. The space between the bed end and the large tv is very narrow and care is needed if visiting the bathroom at night. Sadly Hilton fell short of expectations.

Self

10/10

Exceptional

20 Apr 2026

Kyriakos

For its price you cannot ask for more.
Great location,good breakfast,good staff,easy check in and out.
Not an excellent hotel but definitely value for money.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Libby

The room that we stayed in was very nice and comfortable beds

Friends

10/10

Exceptional

19 Apr 2026

Katie

We had a lovely stay. As one of the few hotels in London that can cater for a family of 5 in one room it was the best stop for us on our short break.

The staff were all incredibly helpful and the breakfast was amazing!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Kelly

Clean. Comfy. Convenient.

Family_with_children

8/10

Excellent

10 Apr 2026

Jean

Napplicable.

Friends_and_family Family

2/10

Poor

09 Apr 2026

Andrew

Dirty room. Old styled. Hair from previous stay in bath tub. No shower gel. Carpets were thread bare. Moths in cubboard. Mould in bathroom.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Tom

Excellent breakfast with superb selection of hot and cold options

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Gareth

Good location geographically for the tube and A40.

Local area may put peo

10/10

Exceptional

07 Apr 2026

Karina

It was clean and staff were helpful, parking was slightly expensive

8/10

Excellent

06 Apr 2026

David

Internet was ok . Tv did not work very well could only get new stations

Partner

6/10

Pleasant

04 Apr 2026

Craig

Clean, comfortable enough. Small bathroom. It’s a big hotel, so there’s a wait for the elevator/lift when you’re on the 18th floor. Breakfast at 9 is chaos with hundreds of people.

Self

10/10

Exceptional

30 Mar 2026

Soraya

The breakfast bar food was fresh. The room was clean when we arrived. We found a shoe under one of the beds from a previous guest. We they cleaned the room they did not restock the coffee and tea unless

8/10

Excellent

29 Mar 2026

LEI

It’s an excellent hotel with a very convenient location and helpful staff.

Family

10/10

Exceptional

29 Mar 2026

William

Excellent hotel in a great location. Lots of stuff to do in the hotel while waiting for transit to and from the train station. Would use again!

Family_with_children

8/10

Excellent

26 Mar 2026

Shelley

Unusual layout with tower, west, east etc

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Simon

Clean rooms. Good location. I will be happy to stay again.

Self

8/10

Excellent

23 Mar 2026

Andrea

Very large hotel. Nice enough rooms that are modern and clean.
There was some confusion regarding our room not being ready when we arrived (6pm, so I would expect it to have been ready for a couple of hours) we were initially offered a different room type that we did not want (2 separate adjoining rooms instead of 2x double beds in one room). However, it was sorted out within 10 minutes. The room didn’t seem 100% ready when we got there. But it was good enough.

The breakfast room was very busy and the staff inside (other than the man at the door who welcomed us) were not particularly polite or welcoming.

Other than these minor gripes it was a good stay. The area felt comfortable enough to walk around. There are several places nearby to get food and drink and this is one of the very few hotels in London where it is possible for a family of four to all sleep the same room using 2 double beds, without anyone needing to use a flimsy sofa bed.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Preeti

The breakfast hall was quite chaotic, and we had to wait for a table. As we were a large group, this was somewhat difficult. Two members of our group arrived earlier and were given a table for two. When the rest of us arrived, we were told that we could not be given another table as we had “already been allocated one.”

We then moved to a larger table so that we could all sit together, however a staff member approached us and told us off in a manner that came across as quite rude.
But the concierge and other staff were just brilliant!

Friends_and_family Family

8/10

Excellent

11 Mar 2026

JOAO HENRIQUE

Clean room, friendly staff, well located. Only drawback is there was an issue with the cold water (it was coming hot) but maintenance came quickly and despite not able to fix it, they found a work around.
Breakfast has an extensive range of products, but the quality was not great.

Friends_and_family Family

2/10

Poor

06 Mar 2026

laura

Dirty rooms, rooms in disrepair, mould and grime in bathrooms

Breakfast poor

Family_with_children

10/10

Exceptional

05 Mar 2026

Hina

We were in the newer building. But the exit was routes through the main building so bit of a walk. The breakfast was excellent. Very high quality, loved the coffee. Close to underground and lots of food options. Loved it! Repeat stay here.

Family_with_children

10/10

Exceptional

05 Mar 2026

Philip

Able to get early check in which was brilliant.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Lee

Great location

10/10

Exceptional

02 Mar 2026

Natalie

Close proximity to shops. Helpful staff. Gave us breakfast as we were celebrating 2birthdays, big rooms!

8/10

Excellent

28 Feb 2026

Geoff

5 mins from Paddington with good link into London Town. Comfortable and big rooms even if the bed was a little soft for our choice but that is person dependent. Would definitely stay again in the future, thank you to the team.

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Sarah

All staff friendly and helpful, room and other areas very clean, room very spacious and perfect for a family of 5. Location was ideal, with access to 3 underground lines within a 2 minute walk and an easy walk to Hyde park. Would definitely choose to stay again on our next London trip!

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Richard

Public areas of the hotel were excellent. Breakfast was good. Room was a bit tired and could do with a refurb.

10/10

Exceptional

22 Feb 2026

Minu

Clean room, friendly staff and the location of the hotel

Family_with_children