Name: Marble Arch Inn
Address: 49 - 50 Upper Berkeley Street, London, W1H 5QR, GB

4/10

Poor

21 Jul 2026

Anastasia

The room was stifling hot, with no AC or airflow. There were many floors in the hotel and no elevator. The room was quite small and there were no amenities. That being said, the location was decent and the staff were friendly.

Partner

4/10

Poor

15 Jul 2026

Annetta

Breakfast was not provided. The room was in the basement and was extremely small.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

James

Clean room with toilet and shower, fantastic for shopping as we where short walk to Oxford st and Tube stop

Partner

10/10

Exceptional

26 May 2026

MARISA

The location is perfect! Hotel is clean and helpful staff. And it has baggage room after check out.

Friends_and_family Family

8/10

Excellent

21 May 2026

Matthew

The location of this Inn is terrific. Lots of really good restaurants within a short walk. Staff are friendly and even let us check in early. The room was on the small side and could use a decor refresh but it was very clean and the beds were comfortable. We would stay here again.

Partner

6/10

Pleasant

11 May 2026

Mark

great location

Business

6/10

Pleasant

09 May 2026

Christopher

The property has a good location. Room and bathroom very small. No elevator. Not ideal with luggage. Price was right.

Partner

6/10

Pleasant

28 Apr 2026

SABRINA

It was ok, but could do with an update

Partner

10/10

Exceptional

27 Apr 2026

Bernt

Friendly staff. Excellent location. Quiet area but very close to all London amenities.

Partner

8/10

Excellent

10 Mar 2026

Eilean

The room was spotlessly clean and the reception staff very friendly and interested. Unfortunately breakfast is not provided and this should be made clearer on the advertising. Not a big problem though as there are plenty of eateries close by.

Self

8/10

Excellent

28 Feb 2026

Kendra

The staff at the front desk were kind and helpful

Family

10/10

Exceptional

23 Nov 2025

MARTYN

Located at the west end of Oxford Street. A great location close to Marble Arch underground station and numerous bus stops.

Self

6/10

Pleasant

14 Nov 2025

Anthony

Well it's central and generally ok.

Business

2/10

Poor

27 Oct 2025

Orhan

could be cleaner

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

Katie

Clean room and great location

Nice clean room in a very well located hotel where I was attending a function in the area. Good value for that part of London.

Self

6/10

Pleasant

07 Sep 2025

Andrew

Fine - photos flatter it

Photos are definitely deceptive… it’s not great. Don’t get me wrong, it’s fine! I didn’t feel unsafe, and it was clean enough.. but it’s all a bit of a dodgy setup. London hotel though so they can charge big money. Trying to check out was a hassle - had to phone someone, woke them up, then got told just to leave the keys behind the desk..

It was fine. That’s probably the best I can say about it.

Self

2/10

Poor

28 Jul 2025

Kathryn

Good location. Expensive. Too hot.

Leisure

8/10

Excellent

25 Jul 2025

Jean

Small but perfectly clean

For location the hotel is perfect just off Marble Arch handy for Hyde Park Oxford Street West End walkable, excellent. The rooms were tiny but just for sleeping in was fine. Beds were clean. Linen was clean and good condition no soap or shampoo in the shower and the room we had had a separate toilet down the corridor, which I hadn’t really noticed on booking - my fault - But was okay for the price. For a cheap night in central London, can’t go wrong. Tea and coffee facilities. Friendly staff - don’t expect to dine in!

Partner

10/10

Exceptional

24 Jul 2025

Brian

Staff very helpful
Great situation
Well run property

10/10

Exceptional

19 Jul 2025

David

In a beautiful area and very clean. Guy on desk really nice. Thank you.

Leisure Partner

6/10

Pleasant

10 Jul 2025

Verified traveler

Does not have a/c

I was under the impression that it would have air conditioning, as my search for this amenity included this property. Was very disappointed that it did not. Our first night was on the top floor, and it was extremely hot. We moved the next day to the ground floor, which was slightly cooler, but facing the street, so pretty noisy, since we had to have the window open. The walls of the room were not very clean, but the linens were clean. My bed sloped to the side, since it's against the wall, and most likely used as a couch and bed, no chair in the room, only a stool. Maybe the mattresses should be turned around every once in a while. But the location is great, and for the price, probably can't expect much more. Shower has good temp and pressure.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Gabriel

The staff were friendly and helpfull.The room was clean in all respects and i was able to leave my luggage there after i checked out.
Good location and good value

Business

10/10

Exceptional

01 Jul 2025

Matthew

Overall an enjoyable stay, only thing that could be improved is air conditioning rather than a fan fixed to the room wall.

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

Cristy

Good location

good location, price is fair, this place is for person not picky so if you really want a place to stay is very handy near in train stations and bus stop everywhere, it’s kinda little loud at night but after 12midnight all are good. Not a place for summer coz there is no air conditioner but they provide Electric fan.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Miljenko

Location handy. Room small but clean.

Leisure

4/10

Poor

02 Jun 2025

Maryam

We booked this place because it said breakfast was included—but it’s not! When we asked about it, they said we could buy a breakfast pack, but it’s actually cheaper to just eat outside. Very misleading.

Leisure Family

4/10

Poor

22 May 2025

Caihua

The room is tiny. You have to ask at the front desk to get shampoo. No hair conditioner. No elevator.

10/10

Exceptional

13 May 2025

Barbara

Honeymoon Trip Accomplished Well

It was very nice. My husband and I enjoyed our stay.

Partner

2/10

Poor

06 May 2025

Elsie

Our room had bed bugs - We had to find another hotel room. I would like a refund but don't know how to get a hold of someone at Expedia to accomplish such thing.

Leisure Friends

4/10

Poor

26 Apr 2025

Verified traveler

Nice service but the room smelt of mould

8/10

Excellent

03 Apr 2025

Lee

Stayed in a previous hotel that work allocated me. Immediately left and checked in to the Marble Arch inn. Best decision I’ve made as the marble was fantastic. Clean, reasonably priced and friendly. Anyone looking for a trip to London on a budget look no further

Business

10/10

Exceptional

25 Mar 2025

MARY G

The room was clean. Staff are nice and attentive. Very Convenient to all the beautiful historical landmarks. Quiet and safe neighborhood. Thank you guys, We had wonderful stay.

Friends_and_family Friends

4/10

Poor

13 Mar 2025

Matthew

Bed very uncomfortable and hotel very noisy, room was very clean including bathroom, room was in good condition but the rest of the hotel was in a run down state. Room felt that it was on a slope, which felt like you were forcing yourself to stay in bed. The whole hotel was crooked. I would rate this hotel at 6/10 due to being clean and reasonably priced

Partner

10/10

Exceptional

14 Feb 2025

MARTYN

Excellent small hotel

Stayed at this hotel numerous times. Always very comfortable and absolutely spotlessly clean. Well equipped rooms with TV, hairdryers, good quality quiet wall mounted fans and coffee making facility.

Self

8/10

Excellent

28 Jan 2025

MARTYN

Excellent small hotel

Another overnight stay at this excellent small hotel. Extremely clean and comfortable , good quality beds, friendly staff, handy location to Marble Arch tube. Stayed here numerous times now and the standard is always very high.

Self

10/10

Exceptional

14 Jan 2025

MARTYN

Overnight stay

Another comfortable stay at this brilliant hotel. Have stayed here many times, usually a couple of times a month for several years now. Cleanliness is 100%. The showers are absolutely sparkling, the rooms are very well equipped with a working tv, hairdryers, tea and coffee making facilities , wall mounted fan and even a bottle opener. Beds are good quality as is the white bedding and towels. The hotel is a couple of hundred yards from Marble Arch tube station at the west end of Oxford Street.

Self

8/10

Excellent

03 Dec 2024

MARTYN

Couple of days in london

I have stayed at this hotel many times over the past few years and I have always been very satisfied. It’s very clean , the beds are comfortable, the staff are very friendly, the location is brilliant. Very near Marble Arch tube station. Great for a short stay in central London. However. there is no lift or dining room and there is a chance that there’s a few flights of stairs to your room. There is quiet pubs, cafes and restaurants very close by.

Self

8/10

Excellent

08 Nov 2024

erik

Very conveniently located

Business_and_leisure Self

4/10

Poor

12 Oct 2024

Osamah

Staff are nice , the location is perfect ,,,the problem with this hotel has no elevator ,,the room is little small ,,the bathroom is fine

Friends_and_family Friends

6/10

Pleasant

06 Aug 2024

kelly

An old London townhouse converted into a hotel. The room was an okay size for three people for a night but I wouldn’t want to stay any longer than that. No lift

Leisure Family

6/10

Pleasant

26 Jul 2024

Alison

Bruce Springsteen weekend

Snug twin room. Could have done with a lick of paint. Though beds very comfortable. Bathroom nice, though again on the tight side. Bedding and towels good. No lift, or breakfast, says B&B!!

Friends_and_family Friends

8/10

Excellent

19 Jul 2024

Verified traveler

Helpful and friendly staff, clean room.

Partner

10/10

Exceptional

19 Jul 2024

M

Great small hotel

The Marble Arch inn is a brilliant small hotel. Fantastic location, great staff. Perfect for a few days in London. I’ve stayed here about 20 times.

Self

6/10

Pleasant

24 Jun 2024

Lee

Quite warm room as there’s no air conditioning and can only open the window 1/3. Location is convenient though.

Friends_and_family Family

8/10

Excellent

26 May 2024

Georges

It was a fair deal for a quick stop

Leisure Self

10/10

Exceptional

14 May 2024

Marija

Room was nice and clean and staff was great!

6/10

Pleasant

27 Apr 2024

Jayaratnam

Very convenient location. Nice staff although they were shouting to each other at 9am to clean rooms and hoover. Not soundproofed at all. But room was fine for the price.

Leisure Self

6/10

Pleasant

04 Apr 2024

Tommy

Location is good, but the cleanliness has a great room for improvement.

Leisure Family_with_children

10/10

Exceptional

28 Oct 2023

M

Excellent little hotel

Great little hotel. Excellent value, excellent position, excellent staff. It hasn’t a lift or dining room if that’s what you need BUT for value for money EXCELLENT

Partner

10/10

Exceptional

29 Aug 2023

Safa

The staff was nice. It was a clean hotel. The building was old and the room much smaller compared to the US.
Overally it was a nice stay.

Leisure Partner

8/10

Excellent

19 Jun 2023

David

This property was very clean and in a good location. Local dining was excellent! Quiet. Safe. Two downsides: no lift and we were on the top floor with quite large baggage. No climate conditioning. Even in early June our room was fairly untenable.

Leisure

10/10

Exceptional

15 Jun 2023

Verified traveler

Good one night stay

Friendly reception staff, room was small but clean and comfy, effective fan kept the room cool in the hot weather, great location

Self

4/10

Poor

13 Jun 2023

Sean

Very nice ensuite room , had to walk up six sets of stairs to reach the room - no lift

Business

8/10

Excellent

03 Jun 2023

Nadir

No air conditioning.

10/10

Exceptional

02 May 2023

Maria

El cuarto muy comodo y limpio muy buena area. A 9 minutos del metro. Es un hotel muy bueno para pocos dias.

Leisure Friends

2/10

Poor

19 Nov 2022

Thomas

Liked nothing, Disliked everything

10/10

Exceptional

15 Oct 2022

Rasa

Nice and clean room for 6 of us.

Leisure Friends

6/10

Pleasant

22 Sep 2022

iestyn

Its OK, just OK

Pfff - its OK. If you need somewhere for a night its fine. No lift though, so if you're mobility impaired or with a heavy bag, maybe not for you.

Business

10/10

Exceptional

21 Aug 2022

Paul

A clean and comfortable room. Very conveniently situated.

Leisure Family

6/10

Pleasant

07 Aug 2022

Nicolas

Room very small for a family. No A/C. Property feels a bit old.
Staff very kind and helpful.

Leisure Family_with_children

8/10

Excellent

12 Jul 2022

Susan

Cheap and cheerful!! Family of 5 in one room!

Family of five in one room!! We did it! An affordable vacation in London was possible thanks to the Marble Arch Inn.

Having that many people in a tiny room was a little like camping … we only spent time there in our beds. The neighborhood pub and breakfast spot were gorgeous. Restaurants and shopping nearby made everyone happy. We felt like Hyde Park was our own yard and went there every day. Plus, the marble arch is a bus stop for both the red and the blue lines for the BigBus hop on hop off tour. We walked to the Paddington station for the express to Heathrow. Easy peasy.

One thing: there’s no air conditioning… but the windows opened wide and it was perfectly comfortable. But with open windows you’ll hear the noise on the street…so bring ear plugs or something if that’s going to bother you.

The front desk guys were so kind and friendly. They were always there… 24/7. And they always had a kind smile and warm greeting as we came and went.

Friends_and_family Family

2/10

Poor

20 May 2022

Jeremy

Property is nice, location spectacular but watch out. Items were stolen from my wife. We also had ants all in our food that was package by morning bringing it there in the late evening. When we approached the manager about the theft issue, (we didn’t accuse anyone specific), he then called a women who cleaned our room, once she was briefed about the issue she began yelling at my wife terribly, and later took revenge on us by refusing to clean our room after we returned from a long day of tourism. We had no soaps, fresh towels, or any service. When we demanded restitution from management we were given the run around and tossed around hoping we would let it go. Our room wasn’t cleaned for 2 days and the experience and how management dealt with this was horrible. Our stay was not at all what vacationers deserve.

Leisure Family_with_children

8/10

Excellent

12 Apr 2022

Verified traveler

Staff was very friendly and polite, and room was clean. Great location

Friends_and_family Family

4/10

Poor

13 Jan 2022

Ray

Although the staff where excellent and welcoming, the facilities were not as advertised, the only new amenity where the bed and the tv, small btw. The walls were dirty, floors uneven, old carpets and extremely cramped shower.

Leisure Family

10/10

Exceptional

10 Jan 2022

Orly

The location was wonderful, just a few minute walk to Hyde Park and Oxford street. Staff was friendly and helpful

Leisure Family

10/10

Exceptional

09 Dec 2021

Jenny

Staff very friendly

Leisure Family_with_children

10/10

Exceptional

19 Nov 2021

MARTYN

Comfortable and cheap hotel

I’m a regular guest at Marble Arch Inn. Always have a comfortable stay. Very friendly staff

Partner

6/10

Pleasant

14 Oct 2021

Noel

Wasn’t expecting to walk upstairs for the toilet and shower and we heard two people making love and someone having a poo television wouldn’t turn on.

Friends_and_family Family

8/10

Excellent

19 Sep 2021

Keith

Short Notice

Very reasonable, booked at short notice (on the day) will book again if in the area.

Business

2/10

Poor

18 Sep 2021

Vicki

When we arrived the room we booked had been cancelled by the hotel and we were given a smaller room … this was dirty , paint peeling off the walls , the smell of damp and mould was disgusting. Breakfast was a bruised banana , a squashed stale croissant and a penguin biscuit absolute disgrace. Will not return and are disgusted that Expedia would advertise such a terrible property.

Leisure Friends

8/10

Excellent

06 Sep 2021

roger

great location, friendly staff lots of dining nearby. avoid room 7 as it located near stairway with much noise (like thundering up and down stairs) also much noise above. would recommend ear plugs. bagged breakfast a joke. would stay again just not in room 7.

Leisure Self

2/10

Poor

03 Sep 2021

Gary R

Bathroom was a two and a half flights walk above room. Room was so small no where to open suitcase except on bed. Breakfast was not provided even though it was supposed to be included. No price adjustment or advance warning provided. Staff was unprofessional and noisy entertaining friends.

Self

10/10

Exceptional

28 Aug 2021

Angie

Stay at this hotel!!!

A lovely little hotel! Easy to get to, on a busy road but we weren’t disturbed at all by noise! The owners were super friendly and the hotel was lovely and clean. This will definitely be my go to when staying in London. I just loved it!

Partner

10/10

Exceptional

26 Aug 2021

MARTYN

Excellent accommodation.

Stayed at this hotel on numerous occasions and if you are looking for a centrally positioned , very clean , comfortable and affordable basic accommodation, this is perfect. Staff are friendly and helpful too. Not far to walk to Oxford Street, Marble Arch tube and Hyde Park.

Self

10/10

Exceptional

07 Aug 2021

Tabitha

Great little b&b

Great b&b, clean and tidy, staff were very helpful and polite, room was compact but suitable for our needs as a family, a room for the night, breakfast was great for the price, a box of 8 croissants, 5 bananas, 5 apples, 5 carton drinks, and 5 choc bars, would stay again.

Friends_and_family Family

8/10

Excellent

03 Aug 2021

Lateef

Not crowded, not noisy but peaceful!

Peaceful!🙏

8/10

Excellent

31 Jul 2021

Marcus

Excellent value for money!

Great location. Very clean family room. Friendly staff. Would stay again.

Friends_and_family Family

4/10

Poor

27 Jul 2021

Verified traveler

The room is in need of a refresh. Doors in the hallway slam very loud which made it hard to sleep. Bugs crawling

Business

8/10

Excellent

12 Jul 2021

Neelam

Hotel was very clean and simple had everything we needed for a 1 night stay and the staff were also very helpful

Friends_and_family Family

10/10

Exceptional

20 Jun 2021

Verified traveler

Hotel is basic but its clean, close to the underground and shops plus the guys on reception were great too.

All in all giod value for money.

Leisure Family

8/10

Excellent

02 Jun 2021

Verified traveler

Sink plug was blocked and shower door was slightly broken

4/10

Poor

24 May 2021

Dave

Unsatisfactory

I booked this hotel because of the location and included a breakfast . When I asked what time the breakfast was served [ at check in ] I was told about 9am and it was a continental type [ apple and croissant ] which was too late and not worth advertising as a “ breakfast “ also I stayed 2 nights and the room never got cleaned after the first night . Also you had to be back in the hotel for 11pm , if you wanted to stay out later , they gave you a number to call - a bit old fashioned for me that .

Business

10/10

Exceptional

23 May 2021

Maureen

Hotel

The room had everything you needed nothing fancy staff were very helpful and friendly would definately use it again

Friends_and_family Family

8/10

Excellent

20 Dec 2020

Verified traveler

Good location, small room.

Location is good and probably compensates the other things, especially the very small room. But if you are there for short stay it’s OK.

Was nice to have breakfast left by the door in the morning.

Partner

10/10

Exceptional

30 Oct 2020

Verified traveler

Top place! Five star stay

Amazing stay and the customer service was faultless. They helped with all our needs. I will be booking here again. Thank you

Friends_and_family Family

6/10

Pleasant

25 Oct 2020

Verified traveler

Good location

Room was ok, the bathroom was outside the room which was inconvenient. Bed was comfortable. Good location.

Self

10/10

Exceptional

09 Mar 2020

MARTYN

position

Great small hotel. Perfect position to explore.

Self

6/10

Pleasant

12 Feb 2020

Verified traveler

It’s a B&B but I was told I had to buy breakfast from a cafe around the corner. Defeats the purpose of B&B.

Business

2/10

Poor

03 Jan 2020

Mahmoud

Very bad i dont recommend, i didnt event stayed

Very bad welcoming
Very bad treatment
No friends allowed to pass by
Rude receptionist

Friends_and_family Family

6/10

Pleasant

13 Oct 2019

Verified traveler

The rooms are very small but everything is clean and functional

Friends_and_family Friends

10/10

Exceptional

24 Sep 2019

Karen

Staff was fantastic, accommodating and helpful

Friends_and_family Family

8/10

Excellent

12 Sep 2019

J

Very convenient location. Friendly staff.

Friends_and_family Friends

4/10

Poor

26 Aug 2019

Tara

Very dirty, bedding was clean because it obviously gets sent off, but the bathroom was disgusting! Rubbish under the beds, dirty cups, overall not great😕

Friends_and_family Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Strategic location. Easy to move around.

Leisure Family

4/10

Poor

20 Aug 2019

No

It is very central. However in Expedia advertise as breakfast and outside door but doesn’t do it. The basement where we slept has a real damp smell and people made a lot of noise through night loading sheds etc. no lounge area to rest in

Leisure Family

8/10

Excellent

13 Aug 2019

Verified traveler

Marble Arch Inn was in a good location , close to Metro and Hyde Park

Leisure Family_with_children

8/10

Excellent

09 Aug 2019

Lisa

Good

Great stay! The daily room service was great, and supplies were always refilled!

Family

10/10

Exceptional

06 Aug 2019

Stuart

Great place to stay just what we needed. Beds and bathroom. Close to all the shopping and restaurants.

Friends_and_family Family

8/10

Excellent

18 Jul 2019

Jen

This suited us as we wanted somewhere cheap, cheerful and central. The room was cleaned & the towels changed every day. The staff were always pleasant and helpful.

Leisure Partner

8/10

Excellent

14 Jul 2019

Verified traveler

It was very close to where we needed to be.
The staff were very friendly and helpful.
The room was very clean and adequate, however the bed was uncomfortable ( had a poor nights sleep) and the room was very,very, hot, despite having a large fan available.

Leisure Partner