Name: Doubletree by Hilton London - Marble Arch
Address: Bryanston Street, 4, London, W1H 7BY, GB

10/10

Exceptional

30 Jun 2026

Alison

Great location

Self

10/10

Exceptional

03 Jun 2026

Ralph

Great location

8/10

Excellent

24 Mar 2026

michael

Very clean and modern. Excellent staff
Breakfast was very expensive and not much selection of beer/ale

Friends_and_family Friends

6/10

Pleasant

06 Mar 2026

Katey

Lots of shops nearby but hard to find the local restaurants. Staff couldn’t give directions. Service charge was high on everything including serve your own breakfast!

Friends_and_family Friends

8/10

Excellent

27 Jan 2026

C

Quiet room. Possible to open the window slightly which i like

Business

10/10

Exceptional

20 Jan 2026

Jozsef

Room quiet and clean

Self

6/10

Pleasant

03 Jan 2026

FARIAL

The room was clean but the outside noise is too much.. it makes hard to sleep

Partner

6/10

Pleasant

26 Dec 2025

Andy

Staff good,

rooms small side, rooms noisy close to road and wasn’t finished (painted/gaps around architrave) , no kettle/biscuits

Value for money versus premier Inn, not good, would stay at Premier Inn.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Sharon

Very helpful and friendly staff - nothing was too much trouble. Room very clean, and well stocked (bathroom items, tea, coffee etc). Ideal location. Would definitely stay here again and highly recommend!

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Meri

Yes staff is helpful
Room clean

10/10

Exceptional

07 Dec 2025

Sharon

Staff very friendly and helpful - nothing was too much trouble. Nice clean room, with plenty of amenities. Welcome cookie was also a really nice touch!

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Simon

Functional but a but tired - staff are nice but better options are available for only a little more. Ready for a re-furb

10/10

Exceptional

09 Nov 2025

Lucy

Room was very nice - upgraded from Queen to King. Good sized bathroom. Staff all helpful.

Business

6/10

Pleasant

05 Nov 2025

Martin

Room & bathroom were very cramped

Leisure Partner

10/10

Exceptional

30 Oct 2025

Karen

The staff was helpful especially the first when we checked in late and got us dinner and drinks before the bar closed. The room was great and the beds were super comfortable. I would definitely stay there again.

Leisure Family

10/10

Exceptional

09 Oct 2025

Olga

Staff were wonderful especially Lawrence the bar tender

Leisure

6/10

Pleasant

20 Sep 2025

Yvonne

The hotel bedrooms need a refurb especially the carpets.

Business

2/10

Poor

18 Sep 2025

Iestyn Daniel

Very dated. Small rooms, overpriced. Terrible condition of the hotel in general, very surprising for a doubletree. I would never stay here again. Been to nicer bedsits.

Business Self

10/10

Exceptional

06 Sep 2025

Emily

We had the best stay at the Doubletree in Marble Arch! The hotel is in the perfect location (close to shops, restaurants, the best neighborhoods in London!), it’s lovely with a beautiful lobby, restaurant, and comfortable room. The staff at this hotel are superb! They went above and beyond to make our stay memorable. They were so attentive to any needs we had, so friendly and welcoming - we miss our home away from home in London & will definitely be back!!

Leisure Family

8/10

Excellent

04 Sep 2025

C

All good

Good for one night stay.

Business

4/10

Poor

26 Aug 2025

Samuel

The rooms and elevators are much too small; the hallways much too narrow.
The disabled sntry lift was out of order and took five working days to get fixed. In my opinion the problem was quite small. But the effort to complete it also very small.
I will not return to this place.

Leisure Family

10/10

Exceptional

06 Aug 2025

Lisa

Stay 1st August

All staff were exceptional a real asset to your hotel, very friendly and helpful, nothing too much trouble. location was excellent, easy for tubes and shopping. Room and bathroom very clean. We only had breakfast at the hotel and that was wonderful. Will definitely return

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Mark

spot on

great hotel

Business

4/10

Poor

08 Jul 2025

MANISH

Rooms to small and they did not change towels and clean rooms properly

Business_and_leisure Family

4/10

Poor

30 Jun 2025

Paul

Hotel on the face is clean and modern but not on the other site of your door. Room fixtures were VERY dated with a couch that looked as if it had been found on the street. The main issue was there had been water damage to the bathroom at some point. the window paint was flaked and had been for some time, the window covering had been removed and never replaced and as the toilet had a glass door the light streamed in and no way to shut out. The quality of the breakfast was poor, milk was off, part cooked food. Staff were good and worked tiressly.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Karen

Great choice for a London short stay.

Room was clean, with everything you need for a short stay. Staff were incredibly friendly and helpful. Relaxed vibe throughout the hotel.

Business

10/10

Exceptional

17 May 2025

Sally

Excellent staff very friendly and professional. Good location. Lovely breakfast. Rooms and hallways very dark needs updating. Not enough natural light

Partner

10/10

Exceptional

04 Apr 2025

Stephen

Location locatio location

I needed somewhere close to Pak Lane and this hotel suited me just fine.

Business

8/10

Excellent

01 Apr 2025

C

Good beds and bedding. Good water pressure. Air con worked well.

Business

10/10

Exceptional

21 Mar 2025

Taylor

This property is my new favorite hotel in London. The staff went above and beyond to make my stay as enjoyable as possible. The rooms had ample space and great soaking tub, coffee maker and great housekeeping. The bartenders made the best passion fruit martinis.

10/10. Can’t wait to stay again.

Leisure Self

8/10

Excellent

23 Feb 2025

C

Good hotel - would stay again. LOVED the fact you could open a window and not rely on unenvironmental air con

Business

8/10

Excellent

23 Feb 2025

Ciara

.

Leisure Family_with_children

8/10

Excellent

10 Feb 2025

Lucie E

Good quality, great location in Central London

Great quality hotel with everything you need for a nice Central London stay. Friendly staff. Warm Cookie on arrival is a nice touch.

Partner

8/10

Excellent

07 Feb 2025

Vicki

Cold Room but good value overall

Tight security on the door which I liked but the man watched our every move. Kept staring at us as we checked in. Quite strange. Anyway. Clean room, lovely bathroom, fresh towels etc. room was cold though and the bathroom radiator wasn’t on (it’s winter ) Breakfast was tasty. Good value and close to the tube station.

Business

6/10

Pleasant

19 Jan 2025

Louisa

Tired looking bathroom. Paint peeling. Small bath with shower incorporated. No explanation as to where kettle, hairdryer etc.. located. Noise from hallway very loud.

10/10

Exceptional

26 Dec 2024

Carolyn

Visit London

Love staying in this hotel. Staff are friendly and helpful. The room assigned to me was great. The hotel is easily accessible to many locations. Nearby underground is marble arch. Would love to stay in this hotel again on my future visit to London 😀

Self

2/10

Poor

23 Dec 2024

Beril

Hotel room was horrible and very small. And very old and damage. Also, it was freezing. Also, they let the alarm on at 6 AM in the morning and we woke up.!! so we left and checked out the next day. We didn’t stay in the room. He changed to another hotel.

8/10

Excellent

14 Dec 2024

Jeremy

Good location - comfortable stay

Business

6/10

Pleasant

14 Dec 2024

Stephanie

Convenient location if you’re looking to explore London. Close to stops of Big Bus tour and major landmarks.
The hotel is under construction, I didn’t like being on the first floor close to the street . The staff is great. No restaurants on site but plenty of restaurants nearby.

Leisure Self

2/10

Poor

13 Dec 2024

yavuz selim

the hotel fassat was under construction and the rooms are see through the construction

Partner

2/10

Poor

11 Dec 2024

Rachel

Avoid

Awful, was under construction, we paid over £700 to stay in the basement, no natural light, had continuous coughs all night through lack of ventilation. Extremely disappointing stay.

Partner

4/10

Poor

06 Dec 2024

toni

Poor ground floor rooms

Nice Reception area but the rooms if you get given ground floor are awful. No natural day light, a shower that flooded as the water doesnt drain, an annoying spot light that comes on in the room if you move and I wasnt told this when booking but they only served continental breakfast

Business

8/10

Excellent

06 Dec 2024

Susan

A little disappointed

Hotel was quiet, check in and out process quick and easy. Staff were very helpful in accomodating us to a different floor than originally given, as my elderly mother has some trouble with stairs. Thermostat was hard to manage, room was either very cold or very hot. We would have preferred to keep it cold and requested a blanket or additional duvet, but we were repeatedly denied this request, staff stating there were no additional in the whole hotel. Overall, it was fine, but unfortunately nothing special about our stay.

Friends_and_family Family

6/10

Pleasant

03 Dec 2024

Alex

Huge domestic fight in room next door. Felt unsafe with my children. Staff did their best and offered to move us, but it was very late in the evening. Police should have been called

Leisure Family

8/10

Excellent

17 Nov 2024

Lacey

Lovely staff

Location was great, just what we needed. Doorman and reception staff were really friendly, funny and helpful.

Friends_and_family Friends

8/10

Excellent

27 Oct 2024

Verified traveler

Ok, small and at times noisy.

Rooms are definitely on the small size - but the bathroom was nice. Bed was not very comfortable though. Biggest issue though was significant noise when someone in the next room was taking a shower! Very, very loud water flowing noise.

Business

8/10

Excellent

26 Oct 2024

Donna

After much trepidation about staying alone in a hotel, with a mobility issue, I found the staff to be extremely helpful, accommodating and kind. I was given a room accessible by elevator. I was shown how to get to the breakfast area in a different elevator so that I wouldn’t have to take the stairs. The concierge and ladies at the front desk assisted me at all times. Although the location could use a little “improvement “ (not Hilton property but others in the area), the hotel itself was full of history, with its story on a plaque on the wall. And the cookies were delicious!

Leisure Self

8/10

Excellent

20 Sep 2024

Matthew

A pleasant place to stay.

My only negative comment was that the room was small as compared to another family member who had a much larger room.
Other than that I'd recommend the hotel.

Friends_and_family Family

8/10

Excellent

31 Aug 2024

Gloria

Great location, friendly helpful staff very accommodating.

Leisure Family

8/10

Excellent

30 Aug 2024

Rhonda

The staff and the concierge were very helpful. The hotel was ideally located about 3 blocks from Oxford St. and about 4 from Hyde Park. A refrigerator was provided free upon request. They had a fitness room.

Our room felt rather small. For most guests, breakfast was Not free.

Leisure Partner

8/10

Excellent

27 Aug 2024

Osama

Great location

Business_and_leisure Family

8/10

Excellent

18 Aug 2024

Verified traveler

A well located hotel, nice and quiet. Excellent breakfast.
Friendly helpful staff.
Only downside was the room was very small.

Friends_and_family Family

8/10

Excellent

17 Aug 2024

Joseph

Hotel location is very good. Staff are helpful and friendly. Hotel itself is good.
But it would be a good idea to have mini fridge in the room.

Business Self

8/10

Excellent

22 Jun 2024

Arjun

Hotel conveniently located close to Oxford street and various shopping destinations. Proximity to various places ( restaurants, bus) was really convenient. The rooms are more on the smaller size and slightly congested. Overall, still a worthwhile stay.

Business_and_leisure Family

10/10

Exceptional

10 Jun 2024

Jessica

The staff were very friendly and helpful, the room was clean, comfortable and quiet. The location was convenient, and I appreciated the option to include breakfast.

Business Self

10/10

Exceptional

28 Apr 2024

V

Just what we needed

The staff made us feel very welcome, the warm chocolate cookie on arrival added a nice touch. The room was clean and comfortable. Slept like a baby! No complaints.

Partner

6/10

Pleasant

27 Apr 2024

Hayley

Nice enough but a bit dated

The hotel is nice but is a little dated now. Do we really need 2 large telephones in the room and an alarm clock in a world where most people use their mobiles.? The room was kept clean but shows signs of wear. We had a bath but couldn’t fill it as the plug wouldn’t keep the water in, we asked this to be fixed but it wasn’t. Staff very friendly and professional but it all just felt a bit tired.

Partner

10/10

Exceptional

26 Apr 2024

Linda A

Maroon5 and the front desk staff were very helpful and pleasant.
Hotel was very good for the cost.

Leisure Family

10/10

Exceptional

09 Apr 2024

Angela

Amazing Hotel

Amazing hotel. Friendly staff, beautiful room sooo clean and comfortable. Would definitely recommend this hotel..

Self

6/10

Pleasant

31 Mar 2024

Brett

Very dated hotel dark and dingey rooms and shower facilities the hotel needs a good makeover not upto Hilton standard also very small bar no restaurant

Leisure Family_with_children

8/10

Excellent

25 Mar 2024

ajit

Ordinary stay.

The room was too small. I just came off a cruise and the room was smaller than my state room on the ship. There was too little space for hanging clothes or storing items.
Breakfast was very good. Consiege service was very helpful. However, sending an invoice for payment 48hrs before leaving the hotel was distasteful (£27)- payment must be made in 24 hrs ??? However, when i went to pay it , i was told that you can pay it when i am leaving. I always choose Double Tree by Hilton but i now have some reservations.

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Dalj

Central location.

Leisure Family

8/10

Excellent

04 Feb 2024

Andrew

Staff very very welcoming and friendly, especially weekend breakfast. Lovely hotel, convenient, clean. Room could have been larger. Thank you for kind thoughts as it was a birthday treat.

Leisure Partner

2/10

Poor

26 Nov 2023

Alex

Aggressive, unfriendly staff. Dingy room on lower ground floor with noise from street. Avoid

Leisure Partner

10/10

Exceptional

07 Sep 2023

Rampersad

Excellent location, friendly staff, good gym and dining facilities.

Business_and_leisure Family

10/10

Exceptional

14 Aug 2023

donna m

5 stars for Doubletree Hilton London Marble Arch!

Super friendly and efficient staff! Warm chocolate chip cookies at check -in! Quiet, comfy and clean room! Two complimentary drinking water bottles delivered to our room daily. Delicious breakfast! Nataline and Dhruv were so attentive in the dining room, offering us made to order eggs at the breakfast buffet, and yummy cream with our coffee!
The porter-doorman Seyed was especially helpful in lifting and storing our heavy luggage after check out, and getting us a taxi for our tour! He even waited for our late return back to the hotel to help us again! Thank you all so very much for your excellent service!

Partner

2/10

Poor

04 Aug 2023

Lydia

We were given a room in the basement. Only elevator to basement was the staff elevator. A fake window in the room.

Leisure Partner

8/10

Excellent

10 Jul 2023

Jackie

Lovely lobby area and very friendly staff !! Great situation for shopping on Oxford street! The only down side was rooms are a bit small!
Complimentary warm cookies on arrival were absolutely delicious 😋

Leisure Family

8/10

Excellent

02 Jul 2023

John

Overall good hotel, the staff were lovely and grea

Felt that the bathroom wasn’t very clean.
The cups in the room were very small - please give mugs.

Partner

10/10

Exceptional

13 Jun 2023

Thomas

Cracking place

The overall experience was excellent, staff were very friendly and welcoming. Room was clean and comfortable. Only issue was the shower drain, otherwise was fine.

Partner

8/10

Excellent

05 Jun 2023

Paul

Fabulous Location and perfect for our long Weekend

Booked for a long weekend, had to drive down from the North West due to train strikes, but we found the hotel very easily (had to pay for a parking space around the corner) Fabulous location near Marble Arch Tube station, perfect for everything we had planned. We were in a basement King Double room that was very spacious for London and with great clean facilities. Would definitely use again.

Partner

8/10

Excellent

05 Jun 2023

anil

All was well

Business Partner

6/10

Pleasant

03 Jun 2023

Matt

Good location but especially run down rooms. Plug sockets coming away from the wall and not working. Slow draining shower.
Just needa a bit more care.

Business Self

2/10

Poor

03 Jun 2023

Jon

Really felt ripped off. £250 per night for a noisy, tiny, dusty, stuffy, dark and dirty room. Pictures to prove it, which I will be sending to Doubletree corporate. How can this be a Doubletree ? It felt like a 2/ 3 star hotel. Dreadful patronising front desk service. Breakfast was a very poor quality buffet. I have lived in London for over 20 years and the Marketing Director of an award winning media agency. I stay in Doubletree quite often and spend my vacations in Dubai and the Doubletree has always been great. Only stayed one night thankfully and was there due to having an operation (5 mins walk) on Harley Street. Never ever again. Slept very badly, room smelt heavily of Indian cooking and windows let in odours and noise from street below. Stains on bedding, curtains, carpets. Save yourself a nightmare. Book elsewhere! (02.06.23)

Business_and_leisure Partner

8/10

Excellent

22 May 2023

Verified traveler

Room was in the basement and was a bit dark but pleasant and nice size. Breakfast was good and the staff were all very attentive. Just one thing if you check in early (before 3pm) and you want to have access to you room it will cost you £25 to re-book in!

Partner

2/10

Poor

15 May 2023

D

Not happy

I was expecting better service and behaviour being a five start brand but sadly it was nothing closer

Business

10/10

Exceptional

24 Apr 2023

Flora

The staff were delightful and enabled us to get together with my visiting relative with ease. Thank you

Leisure Partner

10/10

Exceptional

12 Apr 2023

Kenny

Everything was good, we will come back again.

Friends_and_family Family

8/10

Excellent

07 Mar 2023

Abdulwahab

THE HOTEL IS CLOSE TO OXFORD STREET
THE ROOMS WERE SMALL WE WHEN WE OPEN OUR BAGE WE COULDNT PASS TO THE BATHROOM
THE ROOMS AND BATHROOM WERE CLEAN COOPERATIVE STAFF

Friends_and_family Family

6/10

Pleasant

12 Feb 2023

Terje

Bad smell at ground Floor - where I stayed - probably from kitchen. Impractical e layout of corridor

Business Self

8/10

Excellent

24 Jan 2023

Mark

Very well located hotel in London with friendly staff and nice spacious rooms.

Leisure Self

10/10

Exceptional

30 Dec 2022

Avani

Friendly and accommodating staff, quick and efficient check in, excellent location

Leisure Family

10/10

Exceptional

18 Dec 2022

Gemma

Lovely clean hotel. The staff would go out of there way to assist. Rooms are small but have all the amenities you need. Location was perfect just off Oxford street with a short walk to the tube. I would highly recommend this hotel

Leisure Partner

6/10

Pleasant

27 Nov 2022

Paul

The heating in the room didn’t work

Business

4/10

Poor

16 Nov 2022

Guy

Great location and friendly staff.
Extremely uncomfortable beds, and carpet in rooms were dirty. Bathrooms were nice. We were a family of 3 and finding rooms to accommodate us was a challenge. This hotel did offer a room with stated queen bed and a single. The queen was actually a double and all beds terribly hard. Wouldn’t stay there because of beds.

Leisure Family

8/10

Excellent

19 Oct 2022

Matthew

Happy with my stay.

Business

4/10

Poor

25 Sep 2022

Rebecca

Underwhelming Experience for an overwhelming price

The staff were extremely pleasant especially at reception. The gentleman Amir was very helpful when there was a problem with my room and did his best to find a solution.

The location is great as it is just off of Oxford St.

However location and staff cannot carry the burden that justifies a poor rating. The interior is in dire need of an upgrade. The carpets, curtains, and dark brown wood are very outdated. Theres not even any coffee/tea facilities in the room.

For the price you pay it is definitely not worth it

Business

8/10

Excellent

21 Sep 2022

Cynthia

Nice stay!

My only complaint would be the beds are very hard, but otherwise a nice hotel. Staff is great!

Partner

10/10

Exceptional

08 Aug 2022

anil

good location for shopping n visiting near by places

Friends_and_family Family

4/10

Poor

01 Aug 2022

Natthavut

The room is too small. The breakfast is not up to the standard. Overall it is not worth the price we paid.

Partner

6/10

Pleasant

12 Jul 2022

Aureluis

Too costly

Not worth the price, though lication wise good

Friends_and_family Family

4/10

Poor

02 Jul 2022

Georgina

The hotel is in a great location and the staff were really nice however when we tried to check in we were told that the hotel didn’t have our booking. We had to wait 45 minutes for the hotel to find our booking and check us in

Leisure Family

8/10

Excellent

26 May 2022

anil

covinent location

Business Family

8/10

Excellent

23 May 2022

anil

Convinent location..rooms are very small though

Business Family

6/10

Pleasant

06 Mar 2022

Kazumi

Overall was good but it is a pity that was no mini-fridge and the room was cold without additional blanket.
The place is very convenient for shopping a few minutes walk from Marble Arch station,

Leisure Self

8/10

Excellent

05 Feb 2022

Francesca

Impressive Hotel, Quiet Location

Very impressed with the price, bearing in mind the location and quality of the room. Expected to be disturbed with London traffic but it was a really quiet location. Two frustrations - the doors slam so loudly, and the wifi is only free if you become a Hilton Honors member. Wouldn’t have been a problem if their enrolment system was actually working, and I wasn’t going to pay £14.99 to connect.

Business

6/10

Pleasant

19 Dec 2021

Charlie

Average

Business Self

2/10

Poor

16 Dec 2021

Jessica

Very basic hotel. Beds were so uncomfortable and small me and my husband both had backache all day after staying here. The room felt like student accommodation!

Leisure Partner

10/10

Exceptional

14 Dec 2021

Faisel

.

Leisure

4/10

Poor

04 Dec 2021

Tsz Wai

Terrible cleanness

though some of sockets did not work and the bathroom could not lock, the coffee stain in the cup scared me the most. Even though they placed stickers everywhere to stree the extra clean stuff, the reality is teliing you it is a fiction.

Self