Hotel 10 Manchester Street

United Kingdom , London
LONDON, Manchester Street, 10
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100 reviews shown

4/10

Poor

24 Feb 2026

Chris

booked an upgraded room. Really tatty and poor quality. carpets peeling up, sky box screwed to the wall, dated decor. The place is in dire need of some renovation. Very much not worth the £300

10/10

Exceptional

18 Feb 2026

Tobias

Lovely staff and great service

Self

10/10

Exceptional

08 Jan 2026

Conal

2/10

Poor

14 Dec 2025

David

I recently stayed at this hotel and unfortunately, my experience fell well short of expectations, especially given the high price point.
The room felt very dated – tired carpets, old furniture, outdated bathroom fixtures, and decor that seems unchanged for decades. For the rates charged, I expected a much more modern and refreshed space. Everything worked functionally, but it desperately needs a full renovation to justify the cost. Noise was another major issue. Whether it was thin walls, loud hallway traffic, or noise from adjacent rooms and the street, it was difficult to get a peaceful night’s sleep. Even with earplugs, the disturbances were noticeable. Staff were polite and check-in/out was smooth, but that couldn’t compensate for the core issues with the property itself.
Overall, I found the hotel significantly overpriced for what it offers. There are many better options in the area that provide newer rooms and better sound insulation for similar or lower rates. I won’t be returning and can’t recommend it at the current pricing.

8/10

Excellent

08 Dec 2025

Martin

We had the accessible room on the ground floor by reception. No idea why we had that room. Unfortunately our door was just after the Cigar Bar so quite an aroma each time we left/ entered out room.
Being on the ground floor its quiet noisy on the streets outside the window as is common in London but maybe the double glazing isn't the most effective. Maybe ask for a room higher up if you are a light sleeper.
The hotel doesn't really have a bar area but has a restaurant/ breakfast area and the cigar bar.
Check in/ check out was great, very quick.

Partner

6/10

Pleasant

07 Dec 2025

P W

The room was nice, and quiet. A little tired with some stains through the carpets and strange bathroom taps and chipped bath. But those things aren't reasons to not return etc. it was perfectly suitable.
There was a strange service charge asked
for on the morning of check out, after paying and then googling we find that is was a discretionary payment; and tbh this should have been communicated by the rather miserable reception staff that we experienced on the morning.

10/10

Exceptional

04 Dec 2025

Andres

Excellent boutique hotel I. The middle of Marylbone. The rooms are clean and the staff is very friendly. It has a cigar bar and restaurant. Very close to shops and dining. Definitely recommend this hotel!

Friends_and_family Family

8/10

Excellent

28 Nov 2025

George

Generally fine. Slightly irritating additional 4% service charge payable when you leave. Room was red hot as the towel rail was left on max heat.. fighting with the AC.

10/10

Exceptional

15 Nov 2025

Cheryl

Everything about this hotel was excellent, the only thing that wasn’t, the duvet was too heavy. That is personal taste and others may find it perfect.

Business

4/10

Poor

14 Nov 2025

steve

On departure they added a 4% Accommodation service charge that was not disclosed on the Hotel.com website when I booked and added 15% 'restaurant service charge' on to a bottle of wine we had in the lounge. They also charged for a soft drink they said I had taken from the mini bar in the room. I wasn't even aware there was a mini bar so had not used it. I emailed them afterwards and raised my concerns but they were unsympathetic and stated it was policy to apply such charges. I will not be visiting that hotel again.

Business

10/10

Exceptional

17 Oct 2025

william

We were in a Jr. Suite. The AC worked great, it is in a quiet street but in the heart of Marylebone so the location couldn't be better. Between Marylebone High St, Marylebone Lane and Chiltern St there is every kind of shop or restaurant anyone could ever want. The room was large and the bed was good. It is certainly NOT the cheapest option and at the price you do have other good options. One point worth making for those with mobility issues. To get into the hotel you have to climb 5 or 6 pretty steep steps. Not an issue if you are healthy, but you are not or if you use a walker you are going to have an issue. I have included a photo.

Partner

10/10

Exceptional

09 Oct 2025

norberto

The property and the room was very nice and clean the staff very friendly and service oriented!!

Business_and_leisure Family

8/10

Excellent

05 Oct 2025

allison

A lovely stay, gad to wait a little while for room and didn’t get everything we ordered at breakfast.
However lovely clean and comfortable hotel.

Partner

10/10

Exceptional

05 Oct 2025

Josh

Fabulous staff and accommodations

8/10

Excellent

30 Sep 2025

Ian

Very nice staff , good location,
Just needs a little update .

Business_and_leisure Family

6/10

Pleasant

09 Sep 2025

Kelly

Beware - extra charges on arrival

Good location, rooms a bit small but comfortable and clean. The most disapponting aspect of the stay was the additional 'charges' we were told we had to pay when we arrived, whcih were not optional. I did not expect to be asked to pay a 'hotel service charge' for each night of the stay which was just under £10 a night. This was on top of any service charges at the bar. I asked what this was for and was told it was 'service whilst in the hotel'. I have never heard of this before and I would expect this to be included in the hotel price. We didn't have breakfast or use any additional services so it felt like an unnecessary add on and a bit cheeky. The receptionist then went on to say that this was an 'expensive area' so that is why there was this add on. This surprised me as people with money are already spending a lot - so why be asked to pay this? We bumped into a couple coming out the bar who were upset at their bar bill - x2 rum and cokes and the cost was £57 and said they didn't recommend going there as it felt such a rip off. This has put me off returning to this hotel to be honest - despite it being in a lovely location.

Partner

4/10

Poor

23 Aug 2025

Nicola

Reception was poor and unfriendly, bar and restaurant very average and breakfast was awful.

Friends_and_family Family

8/10

Excellent

27 Jul 2025

Simon

Liked the place

8/10

Excellent

17 Jul 2025

Jennifer

Hotel is in an amazing location. Many sites are easily walkable and there are several train stations not far. Endless restaurant options in the area as well. The neighborhood is quiet and quaint. The hotel staff is friendly. Overall, the hotel is dated but in good condition.

Leisure Partner

2/10

Poor

16 Jul 2025

Tim

Great location, our stay was spoiled by the vibrations of a generator next to our room which made it impossible to sleep. Night manager attempted to blame it on the wind .(!) but we did receive a full apology in the morning.

4/10

Poor

14 Jul 2025

Claire

First room was dark, dingy and depressing, it felt tired and tatty. Were given an accessibility room which we didn’t. Managed to get moved to a different room the second night which was better but not brilliant. Then asked to leave a £22 gratuity on departure! Wouldn’t return.

Leisure Partner

8/10

Excellent

05 Jul 2025

Verified traveler

Comfortable stay

Lovely room, quiet, comfortable and clean.

Self

6/10

Pleasant

04 Jul 2025

James

The location was excellent but the hotel room was quite basic. Very comfortable bed. Staff at check in and check out were really helpful.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Brian

rooms were super small but all was very clean and nice.

Leisure Partner

6/10

Pleasant

27 Jun 2025

Shelley

Not as expected when paying city centre prices. Breakfast was a continental and brought to the room, not a dining option. Better standard of hotels for less in Manchester; will not return.

Business

10/10

Exceptional

22 Jun 2025

Lillian

There are so many personal touches. Great location.

Leisure Family

10/10

Exceptional

12 Jun 2025

Rob

Great hotel - nice suite - great service

Business

10/10

Exceptional

11 Jun 2025

Yuko

Great hotel, good location, very clean, comfortable bed.
All good, if there are some complimentary biscuits, even better!

Partner

10/10

Exceptional

11 Jun 2025

kathleen

Great location and comfortable room. Recommend adding more lighting in sitting area, towel bars for hand towels, and Another hook or shelf to hold cosmetics bag.

10/10

Exceptional

03 Jun 2025

Ruth

Beautiful hotel well
Located and quiet. Great breakfast and good restaurants nearby. Note a flight of stairs to enter hotel.

Friends_and_family Family

4/10

Poor

27 May 2025

Emma

Had a very poor night sleep as the was a flag out side window as was banging all night

Partner

8/10

Excellent

24 May 2025

Verified traveler

Lovely hotel in a great location. Our room was very comfortable, though quite small when you have 2 large suitcases to manage. The included breakfast was wonderful.

Partner

10/10

Exceptional

20 May 2025

Angela

We cannot say enough about how wonderful the property and the staff are! Every single thing and person was A+ We definitely rate it 5 stars

Leisure Partner

10/10

Exceptional

20 May 2025

William

Great experience

10/10

Exceptional

09 May 2025

tara

It was a great hotel

10/10

Exceptional

07 May 2025

debbie

Amazing as always thank you

Partner

10/10

Exceptional

18 Apr 2025

Benton Alexander Angus

Room was great! Staff was very helpful and professional. Can't wait to stay again!

Leisure Self

10/10

Exceptional

10 Mar 2025

Emma

Lovely hotel

Stayed here a few times, lovely hotel.

Partner

6/10

Pleasant

07 Mar 2025

Antonio

Average

Business_and_leisure Self

10/10

Exceptional

21 Feb 2025

Daniel

Quick stay for work but great location and great staff

Business

10/10

Exceptional

29 Dec 2024

Umesh

Nice place in central London

8/10

Excellent

21 Dec 2024

Verified traveler

The staff are very friendly, location great. Enjoyed a wonderful stay and will come back again. The only issue is the rooms are tired and could do with a refresh. The bed mattress could be more comfortable.

Friends_and_family Family

4/10

Poor

18 Dec 2024

MR M J Watts

Payment

Overall we had a comfortable 2 nights and slept very well. The staff were friendly. Location was very good being very central.
However, after check out and arriving home I found that they had not removed a pending amount of £325.00 and have since needed to contact my back to remove it. They also took an additional £26 from my bank which was a service charge. On leaving I had requested not to pay this charge and they agreed not to take it. I have been promised that this will be repaid, but as yet this has not happened.
To summarise, a nice place to stay, but advisable to check your bill and bank to be sure payment is correct. Make sure you have not been charged any extra payments that you have requested not to pay.
I have not ever given any establishment a poor review before but what was an enjoyable couple of days was marred by the stress of trying to sort out the disorganisation regarding payment etc.

Partner

10/10

Exceptional

16 Dec 2024

Paul

Good Location for Central London

Great location for our City break stay
Good Breakfast choices available
Friendly attentive Staff.

Partner

8/10

Excellent

11 Dec 2024

Carolyn E

We loved this hotel and would stay there again. The bed was so comfortable. It was clean and airy, and had plenty of room for our luggage and for us to sit and enjoy a drink. Our only complaint was the hot water level, it was medium-warm at best.

Leisure Family

6/10

Pleasant

06 Dec 2024

Anne

Lovely entrance hall spoilt by spell of cigar / cigarette smoke. Room needed some refurbishment.

Leisure Self

10/10

Exceptional

27 Nov 2024

Jessica

Beautiful little hotel! Amazing location. Wonderful staff.

Leisure Partner

10/10

Exceptional

22 Nov 2024

Alan

We enjoyed the property. We stayed on the third floor. The room was clean, spacious (especially by European standards) and the staff was always polite, professional and helpful.

Leisure Partner

6/10

Pleasant

21 Nov 2024

Adam

Going backwards

I have used this hotel a lot in the past and has been very good but the rumour had on this occasion was not very good, the bed and the mattress were very small and very uncomfortable, the breakfast has now become a bit of a con also . I did say something to the girl on reception, but she looked at me as though I was speaking Japanese, I think I will get this hotel a break for a few years.

Business

10/10

Exceptional

18 Nov 2024

Lisa

Ten Manchester St never disappoints - it is our go-to hotel whenever we’re in London. The staff are warm and friendly, and the location absolutely cannot be beat.

Leisure Partner

10/10

Exceptional

18 Oct 2024

David

Excellent location, really nice place.

Leisure Partner

8/10

Excellent

16 Oct 2024

Piero

Area was very good. Staff friendly. Room very small and needs updating

10/10

Exceptional

30 Sep 2024

Michael

Always great to return for another stay here.

6/10

Pleasant

28 Sep 2024

Ian

The property seems tired in parts and my room had a funny smell. The staff were attentive and helpful but the bar and restaurant prices were expensive so I ate all meals locally. Even the tea and coffee was excessive.

My room didn’t feel the level of superior luxury I am used to in this price range

Business Self

10/10

Exceptional

26 Sep 2024

Stephen

The property is well kept and very clean. The staff are extremely polite and eager to please. The property is about 15 minutes walk to the Baker Street underground. There are numerous restaurants and pubs along the route to the underground. The full English breakfast is substantial and well-prepared. My only complaint about the property is that the mattress was too soft (for me). More than that, the mattress seems to have been of poor quality, so that for someone my size (100 kg), the springs could be felt. The hotel tried to resolve this problem by supplying extra padding on top, but it gave minimal relief.

Leisure Partner

10/10

Exceptional

25 Sep 2024

Gil

4th stay here. Excellent and professional staff 24 hours a day. Great choice every time.

Business Family

4/10

Poor

05 Sep 2024

Verified traveler

Rude staff.
Worn furniture.
They try to charge a ‘service fee’ upon checkout which is deducted off your £100 deposit (which you have no option to put on hold, despite not having any intention of making use of the minibar).
No idea what the service charge relates to. The ‘service’ by no means justifies an additional fee and the hotel cost per night covers what one would expect as service.
Unless you check your deposit charge refund you will be charged this service fee. I was told that I was not present at checkout, however I had checked out at 9am and left my luggage for later collection.
Stayed here twice before but this is the last time. Having stayed at 5 other hotels in the vicinity, I’ve found there are much better places than this.

Business

10/10

Exceptional

03 Sep 2024

Karen

It looked like we were in a disabled room. Bathroom had seat and rail.

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

Anne

Loved it! Great value for the amazing location. Some of the best shopping and restaurants just steps away. Would recommend.

Leisure Family

4/10

Poor

25 Aug 2024

stefan

Reserved two rooms with breakfast included. The hotel totaly denied this and did not let me have breakfast. In the hotels.com booking its clearly stated breakfast included.

Friends_and_family Family

8/10

Excellent

24 Aug 2024

Cara

I thought the the team was pleasant and the hotel itself was clean. The area is quiet, walkable and close to restaurants and transportation.

I was put off by the “gratuity/accommodation” fee added on the bill at the end of my stay with no transparency. It wasn’t a small amount either!

Firstly, This extra fee shouldn’t exist bc the service of their staff is part of being a hotel. Second, if it’s a gratuity, the guest should have the option to leave an amount at his/her discretion.

I’ve asked the hotel to reimburse me.

Moving forward, I’d love to see this cost removed.

Business Self

6/10

Pleasant

21 Aug 2024

Jeffrey

Nice location, good breakfast, helpful staff!

Leisure Partner

8/10

Excellent

20 Aug 2024

Clare

Lovely staff and great area

8/10

Excellent

18 Aug 2024

Kirstian

Great location but eat elsewhere

super location, compact room but very expensive room service

Friends_and_family Family

10/10

Exceptional

11 Aug 2024

Kevin

Lovely. Graat neighborhood

Leisure

8/10

Excellent

04 Aug 2024

John R

Quiet central hotel

Excellent attentive staff and lovely and quiet location. The room could do with a little updating. All in all very nice.

Partner

10/10

Exceptional

20 Jul 2024

Kylee

Loved our stay but do note that a “king” bed in the UK is much smaller than a king bed in the US! Unfortunately I haven’t found anywhere in the UK that offers an American sized king bed

Leisure Partner

10/10

Exceptional

16 Jul 2024

Steve

The only negative was that the room was not available at 3pm and we had to wait a short while to use it . Other than that excellent and we would definitely use again👍.

8/10

Excellent

15 Jul 2024

Lisa

We wanted somewhere within walking distance of Hyde Park for British Summer Time. Ten Manchester Street met the brief and was reasonably priced for central London. It was an easy flat walk from Baker Street tube station and the hotel is in a pleasant area, near Marylebone High Street. Lots of places to eat and drink, plus some independent shops. Staff were all pleasant and helpful. Our room was on the fourth floor (although only two flights of stairs up) - there is a small lift. Number 403 has a big bed, good ensuite shower and everything we needed for an overnight stay. We slept well, with no noise from inside or outside. Our rate included a good choice for breakfast, although don’t expect an unlimited buffet. This is all cooked fresh to order.

The only negative was the extra charge added to the bill when we left and the cost of the coffee we had in the bar. It is London though!

Leisure Partner

10/10

Exceptional

14 Jul 2024

Daniel

Soured by surcharge on exit

Lovely hotel. Astonished to receive an additional service charge to fund their cleaning staff upon departure. Surely that’s part of the hotel purpose??

Partner

6/10

Pleasant

14 Jul 2024

Anne marie

This property was ok very expensive for what you got
Don't agreed with them adding service charge you've already paid that in the cost of the bookings seems there's a charge for everything

Leisure Partner

6/10

Pleasant

14 Jul 2024

Anne marie

The areas was ok

Leisure

10/10

Exceptional

13 Jul 2024

Riva

Great hotel

Very clean and smart hotel. Room had everything we needed and was a good size. Nice bathroom with luxury toiletries. Bed and pillows a tad soft for my taste. Service was impeccable. Breakfast was tasty.

Partner

6/10

Pleasant

12 Jul 2024

sarah

I last stayed here 10 years ago, and had great memories of the space and staff. It's still a great location, and the staff were fine but the hotel is feeling a little rundown now (same carpets and now with some stains; drains and bathroom are old, shower door wasn't working as intended). It was a comfy bed still :)

Leisure Self

10/10

Exceptional

09 Jul 2024

Richard

Excellent city hotel in a good position

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Stanley Keith

I love this hotel. It is small & quiet with wonderful service.
The area around it is my favorite place in London.

Leisure Partner

10/10

Exceptional

13 Jun 2024

Robin

Very private…all areas are individual and very subtle
Tola checked me in…excellent

Business Partner

10/10

Exceptional

07 Jun 2024

Jalal

Wonderful area of London .Property neat and clean staff friendly and courteous.

Leisure Partner

8/10

Excellent

04 Jun 2024

Yvonne

Lovely hotel would stay again

Leisure Family

10/10

Exceptional

30 May 2024

Pamela

Really nice hotel with a friendly boutique feel

This is a really nice hotel with a friendly boutique feel to it. The staff were very friendly, efficient and helpful.

We had a courtyard room which was nice. It was a little bit on the small side but this was made up for my having an outdoor courtyard area to sit in. The bed was comfortable and the bathroom was clean and functional with a shower rather than a bath.

It was my birthday when we were there and they had decorated the room and left a cake, along with a lovely, hand written, birthday card in the room for when we arrived. This was a really nice touch and was much appreciated.

By only gripe was that they charge a £13.80 service charge at checkout. While this is not a lot of money, I really object to being asked to pay unexpected costs. When I book a hotel I expect to pay the advertised price.

Partner

8/10

Excellent

26 May 2024

Karanjit

Good value for money. There was a surprise service charge that we had to pay. However, the hotel was very clean and the staff very helpful. The breakfast was good. We would definitely stay again, the location is very good.

Leisure Partner

10/10

Exceptional

24 May 2024

faye

Lovely clean hotel, room was bijou but adequate for our two night trip. Freshened up went we went out for the day. Super convenient for central London. Breakfast was lovely with plenty of choice.

Partner

10/10

Exceptional

22 May 2024

Lindsay

I had a great experience at 10 Manchester St. Hotel. Staff were friendly and helpful. The room was small but perfect for my needs, clean and updated. I would stay here again!

Leisure Self

10/10

Exceptional

10 May 2024

Keith

Very nice hotel well worth a visit and exceptional value for London

Business_and_leisure Partner

10/10

Exceptional

09 May 2024

Eugenio

Great hotel! Big rooms

Leisure Family

10/10

Exceptional

04 May 2024

Mark

Very nice experience. Rooms are not large but serve the purpose…

Leisure Partner

10/10

Exceptional

01 May 2024

Mireille

It was excellent. I was just too tired to be able to enjoy all it had to offer.

Business

6/10

Pleasant

14 Apr 2024

David

Not veggie or vegan friendly and hidden charges

Hotel was really nice and clean. Only a couple of big bears

1. Being informed there was a 4% surcharge added to the room for service. We stayed one night and didn’t have any extra service. Just put the price up by 4% and pay your team properly. We shouldn’t be made to feel guilty for not tipping when we’ve not had any real contact with staff.

2. At breakfast, we asked if there was a vegetarian English breakfast. They said there wasn’t but we could have more tomato. This is the first hotel I’ve seen in decades that doesn’t offer a vegetarian cooked breakfast. We also asked for dairy free spread but were told that they didn’t have this. So anyone vegan or with a dairy allergy (like my daughter) wouldn’t be able to eat here. The staff seemed confused that we were even asking for it and said they need to be told in advance.

All in all we had a lovely stay but those things did bug me. We would stay again but I’d probably breakfast elsewhere.

Partner

10/10

Exceptional

07 Apr 2024

Alan

Friendly staff, clean, comfortable and quiet - would definitely stay again. Only dusappointment was the \"discretionary service charge\". I wasnt going to get into an argument about that as i really apprecaied early check in and upgrade, but it is not what you expect and i dont see what service i received that would not be included in the room rate.

Leisure Self

6/10

Pleasant

05 Apr 2024

Howard

I had a deluxe double room - and would have expected a bath and a shower instead of just a bath.
When I checked out, I was asked if I wanted to give £11 “to our wonderful housekeeping staff”. When I questioned this, I was told I had agreed to this when I signed my registration form. In had - but very few people read everything on their registration form
I don’t understand why the hotel can’t simply add £11 to the price in the first place. Taking an extra £11 seems a little underhand,

Business_and_leisure Self

10/10

Exceptional

31 Mar 2024

Gwenlais

Fabulous small hotel in a quiet side street close to Marleyborne high street. Wonderful breakfast

Partner

8/10

Excellent

29 Mar 2024

Andrew

Good location. Friendly staff.

Leisure Family

10/10

Exceptional

24 Mar 2024

Arlene

Wonderful boutique hotel

The room was small but very well appointed. Bathroom was modern. Each staff member was extremely accommodating and friendly. The breakfast was excellent and very worth including g upfront.

Self

2/10

Poor

18 Mar 2024

Mark

Dreadful experience. Staff and hotel not customer focused and poor attitude. Very over priced.

Business Self

10/10

Exceptional

21 Feb 2024

Verified traveler

Great!

Great stay as usual! Clean room, love the 10 restaurant and the cigar lounge

Business

10/10

Exceptional

19 Feb 2024

Brandon

Great hotel, very homey

Leisure Partner

10/10

Exceptional

08 Feb 2024

ioannis

Clean, nice bar, GREAT staff, rooms ok

Business Self

10/10

Exceptional

21 Nov 2023

Philip

Shopping trip

Very convenient for shopping and nightlife

Partner

8/10

Excellent

11 Oct 2023

Emily

I enjoyed my stay. There were some hiccups but the staff was very kind. And I really enjoyed the location.

Leisure Self

10/10

Exceptional

01 Oct 2023

Miriam

Very comfortable and convenient

Very comfortable hotel all together, well located in a lovely area a few minutes’ walk from shops & restaurants and close to bus stops and Tube stations, small but comfortable and well equipped room, very kind and helpful staff, excellent breakfast in the charming dining room.

Partner