Name: The Mandeville
Address: Mandeville Place, 8-14, London, W1U 2BE, GB

10/10

Exceptional

16 Jul 2026

Kevin

Great staff and the bar and restaurant were covenient. Room was clean. Need a way to shut off all lights and still charge a phone for the next day. All and all I would book again.

4/10

Poor

15 Jul 2026

sarah

Do not recommend. Unhelpful staff

Self

10/10

Exceptional

14 Jul 2026

Jon

Great location

10/10

Exceptional

14 Jul 2026

Kevin

The staff was friendly and the room was clean and well-appointed, plus it’s a decent size for London. The hotel is in a good location; 35 minutes walk from Paddington Station and 45 or so minutes to Buckingham Palace.

Partner

8/10

Excellent

13 Jul 2026

Elisabeth

I just wanted a bigger cup for tea and coffee in room. otherwise fine

Self

8/10

Excellent

12 Jul 2026

Rachel

Lovely hotel. Just a shame the air conditioning did not work properly for the 1st two nights we were there so it was very hot in the room. We were provided with 2 small units which were helpful. Otherwise the hotel was excellent and in a great location.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Aloke

Excellent

8/10

Excellent

11 Jul 2026

Alexis

This location is fantastic! It’s just a 7-minute walk to Bond Street tube station. Also, it is incredibly convenient for shopping, dining, and exploring the attractions around central London.

Self

6/10

Pleasant

11 Jul 2026

Pablo

Hotel was tired - did not look as amazing as the photos

Self

8/10

Excellent

06 Jul 2026

Tina

We had a lovely stay. The hotel is in an excellent location. The staff are all wonderful and friendly and helpful. Everyone from the doormen to reception, restaurant staff, right through to the staff who cleaned our rooms were all so nice and nothing was too much trouble. Breakfast was lovely with an excellent selection and opportunity to order an omelette if you wished. Our room was nice, very clean and a good size. Staff turned down your room in the evening. Only removed one star because in places the hotel needs a little bit of refurbishment. But we had a truly wonderful stay. Highly recommended.

Partner

10/10

Exceptional

05 Jul 2026

Jeremy J

Great location. Staff was very friendly and attentive.

Partner

10/10

Exceptional

05 Jul 2026

roger

Lovely hotel with the most helpful and nice staff. Nothing is too much trouble.

Friends

10/10

Exceptional

05 Jul 2026

Christopher

Use hotel for 2nd time when attending event in Hyde Park. It is good value and really well located being almost next door to Selfridge and Bond Street tube station.
The Delux Room (a complimentary upgrade) was nice bonus abd the breakfast was as good as we remembered from our last visit. Year ago.
Im sure we’ll be using the Mandaville again!

Partner

8/10

Excellent

03 Jul 2026

George

Great location. A bit high priced but really friendly and helpful staff.

6/10

Pleasant

02 Jul 2026

Susan

This hotel is lovely providing tastefully decorated rooms with an intimate atmosphere. The staff helped us hail cabs and had a very gracious and polished attitude. But the execution of other services was disappointing.

The restaurant, CONFORM, while almost empty was extremely slow and the waiter kept coming back to confirm our dinner choices. The food was good once we were served. The same was true for breakfast. It felt like the management was breaking in new staff.

The room service/house keeping left much to be desired. We requested fresh tea cups for an evening cup of tea and the housekeeping staff had not even cleared the coffee cups from the morning. When we requested some clean cups, it took three requests over 45 minutes to finally get clean cups and have the dirty ones removed. This had never happened to me before and I have stayed in a lot of hotels.

Conclusion: A lot of improvement needs to happen in the realm of efficiency in an otherwise pleasant and quiet hotel, especially given the price of the stay.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Mandy

The staff at The Mandeville, especially the concierge and bar staff, were all very friendly, welcoming and helpful.
On the night we stayed, I shared a superior twin room with my sister, and the weather was very hot. I wrongly assumed we would be checking into a lovely air conditioned room.
As we opened the door, the room was like an oven. Apparently the aircon had broken down and they had put a little portable untit in the room, but it was pretty well ineffective. When we called to ask to be moved we were told the hotel was full but they would bring another unit.
This did happen very quickly, and the staff member who brought it was apologetic, but even with another unit, the room was unbearable, we couldn’t even open the windows. Sadly this did ruin our stay, we barely slept and both my sister and I had terrible headaches, felt ill and couldn’t wait to leave in the morning, which was a shame as checkout wasn’t until 12pm. It seems the minibar fridge had suffered the same fate ps as the aircon as nothing in it was cold.
Other than that the rooms could do with an update, and the bathroom was very small, and.
The best thing about this hotel were the staff, the nicest and most helpful and courteous I’ve ever had the pleasure of meeting. My learning lesson is to always check that the aircon is working when we’re in the middle of a heatwave! LOL l

4/10

Poor

30 Jun 2026

Simon

Small room, tiny elevators, dirty carpet in common areas, my room don’t get done despite hanging hr please tidy room sign, stent able to call me taxi as their “system was down”. All in all reasonably priced but you get what you pay for. Certainly not one of those reasonably priced hotels that surprise you on the positive side.

10/10

Exceptional

28 Jun 2026

John Terence

Wonderful hotel. Great location to catch the Underground at Bond Street.

Partner

10/10

Exceptional

27 Jun 2026

Christina

Fantastic experience! Highly recommend & would happily stay there on my next visit to London! Staff was incredible! Room was nice & location was a 10/10

Self

4/10

Poor

23 Jun 2026

Alfred

Staff at reception and concierge were great
Staff in the restaurant at breakfast were clueless

First room they gave us was a shoe box with a screw drilled into the window so it wouldn't open.

After compiling we were shown a better room which we had.

The style of the hotel makes it feel dated not modern.

The breakfast was good but the staff in that department were as if they were from Mars they had no hospitality training and could be better replaced with traffic cones.

Partner

10/10

Exceptional

15 Jun 2026

Patricia

Frequent returning guest over many years to The Mandeville .. always made feel so welcome by every member of staff and the location and facilities are just the best. You have peace and quiet of Marylebone but just minutes away from Oxford Street at the same time. So many great options for dining near the hotel. Breakfast both the buffet and Al la Carte breakfast are really good. Wouldn’t stay anywhere else in London. Rooms are spacious.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Christie

Great location

Self

10/10

Exceptional

13 Jun 2026

Michele

All good great location

Self

10/10

Exceptional

13 Jun 2026

Jayne

This is my fifth visit. It gets better each time. Staff are so caring and professional.
Location is amazing. Close to Bond Street and oxford Street.
Breakfast fabulous. Mushroom omelette exceptional.
Best place to stay in London.

Self

10/10

Exceptional

12 Jun 2026

Danielle

Really great location in beautiful Marlybone. The staff were friendly and helpful. Many wonderful choices for coffee, food and shopping.

Family

10/10

Exceptional

12 Jun 2026

Asli

Excellent experience with The Mandeville Hotel

10/10

Exceptional

11 Jun 2026

layla

This is a wonderful hotel, beautifully maintained, with a friendly, professional staff and an excellent location close to upscale shopping, wonderful restaurants, and local attractions.
A special thank you to Nikita at the front desk. She checked us in after a long journey and was incredibly warm, professional, and accommodating. Throughout our stay, every time we passed by, she greeted us with a smile, offered kind words, and asked if there was anything she could do to help. Everyone at the hotel was great, but Nikita truly stood out because she made such a positive first impression and consistently went above and beyond to make us feel welcome.
Her exceptional customer service helped make our stay even more enjoyable. We would gladly stay here again.

Friends

10/10

Exceptional

08 Jun 2026

Evangelos

Friendly staff and helpful.
location was fantastic, great for food options, touring and tube to get to Excel Centre.
Breakfast was great addition. Made to order eggs, coffees as well as buffet.

Business

10/10

Exceptional

07 Jun 2026

Elizabeth van

Excellent location to shopping in Oxford St and walking distance to many tourist attractions.

Partner

10/10

Exceptional

07 Jun 2026

Grace

My 1st stay at The Mandeville - initially I was not so impressed thought it was a bit down at heel but I stayed 4 nights and it grew on me! Staff are lovely - I upgraded my room and was happier on a higher floor with front view! Like the walk in shower -as well as bath - that’s unusual in these hotels! Once I got settled I really appreciated the hotel more and it was less expensive than where I usually stay in Marylebone and was still right in the heart of everything! Actually less noisy location! Did not eat there! But bar/lounge area is large and comfortable!

Self

10/10

Exceptional

03 Jun 2026

Tome

Nikita was super helpful

Self

8/10

Excellent

03 Jun 2026

Janet

Housekeeping and staff were excellent. Lovely quiet location

Partner

10/10

Exceptional

02 Jun 2026

Ajay

Very friendly staff. Clean property. Well furnished. In the heart of city. Good restaurants within 2-7 minutes walk.

Self

10/10

Exceptional

02 Jun 2026

Marie

Staff are so helpful. The breakfast has a great selection of lovely food and you can also order freshly cooked items eg eggs and omelettes.
The location is great for transport and shopping. A stone's throw from the Wigmore Hall and the Wallace Collection.

Self

10/10

Exceptional

28 May 2026

Byron

From moment we stepped into The Mandeville it was the staff were happy, talkative and very approachable. From the desk staff to the lovely people working the lobby, everyone was ao happy to help and assist with anything.
Room was spotlessly clean with a large bed that was really comfy. Air con was noisy but easy to turn off - glad we didn’t need it.
Overall a perfect stay in excellent location

Partner

10/10

Exceptional

22 May 2026

Victoria

Such a great place to stay, the location is perfect and the staff are friendly!

Partner

10/10

Exceptional

20 May 2026

Michael

Very much like staying there !

10/10

Exceptional

20 May 2026

Elizabeth

Great location. Wonderful room. Very comfortable. Staff were friendly and most helpful.

Friends_and_family Friends

8/10

Excellent

11 May 2026

Barry

Reception was lovely. Room was clean. Shower is poorly designed so water gathered on the floor. More of an annoyance than anything. Heater/air conditioner didn’t always work. As it was the weekend there was a lot of street noise. However great location and well run. Didn’t eat there so no feedback on the restaurant.

6/10

Pleasant

11 May 2026

David

Breakfast buffet is £28 !!!!! Many good cafes in the area - better. Room 121 heating not working. Windows not closing properly = noisy. Curtains not working as chords broken. I've had better stays!

Partner

8/10

Excellent

10 May 2026

Antonia

I love this hotel for its location but especially because check out is at noon and their wi-fi is secure.

Self

10/10

Exceptional

10 May 2026

Bernadette

Really lovely hotel, helpful staff and a great location

Partner

8/10

Excellent

10 May 2026

Christopher

Staff always welcoming
Clean room and quiet
Liked the daily clean and fresh towels

Self

10/10

Exceptional

10 May 2026

Louise

Situation géographique et petit déjeuner excellent

Friends

10/10

Exceptional

07 May 2026

Norman

Great hotel and restaurant

Partner

10/10

Exceptional

06 May 2026

Linus

Quick check-in without any issues, room was spacious and clean. Staff and doormen were helpful. Great location for shoppibg and dining.

Self

10/10

Exceptional

05 May 2026

Anthony

We stayed here last weekend for 3 nights. Great location, lovely property and great room. Staff were exceptionally friendly, talkative and helpful.
We did not have breakfast at nearly £60 per couple per day. There are loads of options very close by.
Highly recommended.

Partner

8/10

Excellent

03 May 2026

yvonne

Thin walls can hear talking in room next door.
Also if at back of hotel restaurant in lane which got quiet about 10:30/11pm

Friends

10/10

Exceptional

01 May 2026

Marion N

The young ladies at the front desk on arrival and check out were outstanding and informative.
The room was tastefully decorated and the amenities were welcome.

Self

10/10

Exceptional

28 Apr 2026

Miriam

I really enjoyed my stay at the Mandeville, the location is great, many restaurants near by and the staff were very friendly and knowledgeable.

Partner

10/10

Exceptional

28 Apr 2026

Stephen

Great location

Partner

10/10

Exceptional

26 Apr 2026

Sandra

Lovely hotel, great location for shopping on Oxford Street, lots of nice restaurants within walking distance. Concierge was very helpful. All in all, everything was excellent!

Partner

6/10

Pleasant

26 Apr 2026

Julie

Small but clean & comfortable room however a glass semi transparent door for the bathroom with a cap around the edges and no lock makes me never want to stay here again.

Partner

10/10

Exceptional

23 Apr 2026

Kim

Great hotel and great service. Thank you

Business

8/10

Excellent

21 Apr 2026

Andrew

Great location
Comfortable rooms
Very helpful staff

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Hannah

Great stay

Self

10/10

Exceptional

20 Apr 2026

Maddie

Fantastic staff, brilliant location would happily stay again

10/10

Exceptional

19 Apr 2026

Elizabeth

Upgrade which was lovely!

Self

8/10

Excellent

17 Apr 2026

Mitchell

Decent rooms and good location. Our card never worked and we had to get it fixed 100% of times we returned to the room.

10/10

Exceptional

12 Apr 2026

Amanda

Great room, clean and well equipped

10/10

Exceptional

11 Apr 2026

Stephen

The breakfast was excellent.

Partner

10/10

Exceptional

05 Apr 2026

Carmen

Staff was friendly and helpful. Check in was easy. Rooms were on the small size but otherwise fair breakfast was really good!

Family_with_children

10/10

Exceptional

05 Apr 2026

Michelle

Outstanding one night stay for my first visit to The Mandeville Hotel from the upgrade of my room, the staff, amenities and breakfast.

Absolutely amazing

Self

10/10

Exceptional

29 Mar 2026

Marie

Very convenient for Wigmore Hall and Oxford St. Friendly and comfortable hotel with great choice of breakfast. Charming staff.

Self

8/10

Excellent

27 Mar 2026

KWOK KIN

Staff helpful, breakfast was good

Self

10/10

Exceptional

26 Mar 2026

Melissa

A wonderful hotel located in the perfect spot for access to shopping, restaurants, and tourist spots. Such a pleasant stay with such a kind and accommodating staff. The room exceeded our expectations and was beautifully decorated. The nightly turn-down service was an added bonus. The Mandeville Hotel did not disappoint. Would absolutely stay again and recommend to friends.

Family

10/10

Exceptional

17 Mar 2026

Gabriella

Great staying at this property, great location, staff and commodities. 2nd time 3rd will be a charm.

10/10

Exceptional

14 Mar 2026

Nicola

This is a very good hotel with clean, good size rooms and friendly staff. The location is excellent for the price point. Within a couple of minutes walking distance of great shopping and public transport. I'm always made to feel very welcome and I like the safety of staying with them each time I return to London.

Self

10/10

Exceptional

14 Mar 2026

NICHOLAS

Fantastic hotel - room was lovely and th breakfast was excellent. Highly recommend the omelette !!!

10/10

Exceptional

10 Mar 2026

Marie

Not far from Selfridges and Bond St tube station. Ideal for Wigmore Hall. Calm atmosphere with lovely staff.

Self

10/10

Exceptional

08 Mar 2026

Andrea

Great location for Oxford st a few minutes walk from Bond st underground
All the staff were friendly helpful and lovely
Our room was hot and shower had a will of its own.

Friends_and_family Family

10/10

Exceptional

04 Mar 2026

Marie

Excellent attention to detail in this hotel and charming staff. Razvan particularly helpful.

10/10

Exceptional

02 Mar 2026

Ellen

Not far to walk for shopping in Oxford Street and close to Bond Street tube for direct link to Westminster, which we accessed for our trip on the Thames uber cruise. Numerous selection of eateries nearby.

Family

4/10

Poor

02 Mar 2026

Styrmir

Nice and helpful staff, but the hotel and rooms are very much under standard. Small and dirty.
Hallways are narrow and smell. Carpets everywhere need changing or deep cleaning.

This hotel was overall a disappointment as we would rather leave and pay for another hotel then to stay and even to get an upgrade.
We just wanted to leave.

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Robert

Room, staff, breakfast all very good.

10/10

Exceptional

25 Feb 2026

Fraser

Great. Thanks

10/10

Exceptional

25 Feb 2026

Ryszard

Yes, all was very good. Friendly staff, and the room was very clean and tidy.

Partner

8/10

Excellent

25 Feb 2026

DAVID

Nice but room was very small

10/10

Exceptional

24 Feb 2026

holly

Fabulous all the way round

10/10

Exceptional

21 Feb 2026

Donna

Staff all were extremely friendly and helpful. Room was plentiful space and clean and bathroom stocked and clean. Would definitely return

Leisure Partner

10/10

Exceptional

16 Feb 2026

Ken

We only had 2 nights here as a short break in London to see family and visit a show. The hotel is excellently positioned, very close to Bond Street underground which links directly to/from Heathrow airport without any change. There are any amount of good local eateries and small shops as well as all the attractions of Oxford St. and Regent St. nearby. Its an easy commute to the show and we always felt safe. Staff were corteous and helpful and we will definitely be back.

Partner

10/10

Exceptional

09 Feb 2026

Souheir

The stay was very good

10/10

Exceptional

09 Feb 2026

Heather

Frindly helpful staff

6/10

Pleasant

07 Feb 2026

Sudeepta

Lots of street noise so not easy if you sleep light.
Also, heating system thermostat wouldn’t go on.

Business

10/10

Exceptional

07 Feb 2026

Katherine

Great location! Able to check into the room so early! Front desk very friendly.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Melvin

Nice room
Great location

4/10

Poor

06 Feb 2026

Niklas

Freezing cold in the room.

10/10

Exceptional

06 Feb 2026

DAMIAN

Very clean. Excellent restaurant with reasonable prizes.
But the jewel is the friendliness of the staff, really exceptional .

Leisure Family

10/10

Exceptional

04 Feb 2026

Ian

Very nice hotel in great location. Staff friendly. Very clean and well kept Breakfast very good. Bed comfortable and room quiet.

Partner

10/10

Exceptional

03 Feb 2026

Anthony

Really good staff clean and comfortable

Partner

10/10

Exceptional

01 Feb 2026

Bader

Great staff.
Clean room

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

mohamed

Everything was great , the staff the rooms the location.
Madi , Carlos , Razavan ,and all the rest were amazing and great .
We’ll come back again and again.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Caroline

Yes

10/10

Exceptional

25 Jan 2026

Cecilia

Staff was very nice and helpful. Breakfast was superb

Business

8/10

Excellent

21 Jan 2026

Paul

Helpful staff

Partner

2/10

Poor

20 Jan 2026

Dale

After a brief phone call pre arrival I was granted an early check In from the front desk manager, Then on arrival I was told we had been upgraded to a suite, at this point all was going great however looking at the pictures from my booking my original room looked far more modern than the “tired suite” that was given, after a delayed train journey we just went with it and then headed into the city to the theatre,
When I woke up the next Morning the hotel had took a random payment for hundreds of pounds out of my bank (unauthorised and still unexplained) so I went to speak to the receptionist. His response was outrageous , he told me the manager would be in Monday and “it was not his problem” I remained calm but explained he cannot say this to which he replied “I didn’t say that” (very strange) he was clearly agitated and I later found out his shift had ran over and he was tired and irritable, the baggage Concierge “Kenny” (an absolute gem and credit to the hotel) told me “he’s a good lad Mr kirk however he shouldn’t still be here, maybe hear him out and let him apologise”, however at this point another receptionist “Micheala” had started work, I proceeded to explain the situation and she apologised profusely and began to look into the problem, during this time my original “contact” attempted to speak to me and offer apologies, I explained that he had offended me immensely rude staff 50th treat spoiled
Keep you 20% refund it’s an insult

Partner

10/10

Exceptional

19 Jan 2026

David

Everything was superb - staff, property, condition, location

Business Partner

10/10

Exceptional

18 Jan 2026

Hazem

This hotel was great and prime location. The restaurant located within was excellent and the staff was super nice. Shout out to Michaela (italien lady at reception) - she’s was extremely friendly and great to converse with. Excellent service from the entire staff. This is my new go-to hotel when coming to London for business.

Business Self

10/10

Exceptional

17 Jan 2026

Jamie

Clean room, friendly staff

10/10

Exceptional

16 Jan 2026

Shelly

The room was great and staff were very accommodating. Breakfast was delicious- we couldn't fault anything.

Partner