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The Cumberland London

London

1 Great Cumberland PlaceView location

8.8/10Excellent2,268 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.8/108.8
Condition8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Cumberland London

Enjoy modern comforts like complimentary Wi-Fi, concierge, and wedding services at this London hotel near Marble Arch and Hyde Park. Savor British cuisine at SOUND Cafe, featuring a bar/lounge, or grab a bite at the coffee shop.

A buffet breakfast is available weekdays from 6:30 to 10:30 AM and weekends from 7:30 to 11:30 AM (fee applies). The hotel offers 1, 019 air-conditioned rooms with LCD TVs, digital programming, and private bathrooms.

Amenities include express check-out, dry cleaning/laundry services, a 24-hour front desk, and 4, 306 sq ft of event space. An airport shuttle is available (surcharge applies).

Read more about this hotelShow less

With a stay at The Cumberland, London, you'll be centrally located in London, steps from Frameless Immersive Art Experience and within a 5-minute walk of Hyde Park. This luxury hotel is 1.5 mi (2.3 km) from Piccadilly Circus and 1.6 mi (2.6 km) from Buckingham Palace.

Make yourself at home in one of the 900 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 17 meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager ECOsmart Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 26 per person
    • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
    • Pet fee: GBP 100 per pet (varies based on length of stay)
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    Portuguese

    Greek

    Lithuanian

    Filipino

    English

    Croatian

    Italian

    French

    Spanish

    Arabic

    Ukrainian

    Polish

    Romanian

    Turkish

    Dutch

Nearby attractions

Oxford Street 0.1 km / 0.1 mi
Marble Arch 0.1 km / 0.1 mi
Park Lane 0.1 km / 0.1 mi
Frameless Immersive Art Experience 0.2 km / 0.1 mi
Hyde Park 0.3 km / 0.2 mi
Selfridges 0.5 km / 0.3 mi
Baker Street 0.6 km / 0.4 mi
Bond Street 0.9 km / 0.5 mi
Marylebone High Street 1.1 km / 0.7 mi
Oxford Circus 1.2 km / 0.8 mi
Kensington Gardens 1.3 km / 0.8 mi
Regent Street 1.4 km / 0.8 mi
Hyde Park Corner 1.4 km / 0.9 mi
Piccadilly 1.4 km / 0.9 mi
Portland Place 1.5 km / 0.9 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about The Cumberland London

8.8
Excellent
2,268 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.8 /10
Condition
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
19 Jul 2026
Sene
I had a one-night stay at The Cumberland in London and overall had a very pleasant experience. The location is excellent, right next to Marble Arch and Hyde Park, with easy access to Oxford Street and the Underground.

The room was clean, comfortable, and well-equipped, making it perfect for a short stay. The staff were friendly, professional, and the check-in/check-out process was quick and efficient.
10/10
Exceptional
18 Jul 2026
Rajan
Fantastic location in the heart of Sydney. Hotel was great and staff for friendly. Fusty smell in the lobby but really no big issues. Recommended.
Family_with_children
6/10
Pleasant
18 Jul 2026
Georgina
If you’re visiting a concert at Hyde Park you can’t beat the location. If you’re not, don’t stay here. The lobby smelled bad, we had to wait for over twenty minutes in a queue to get our room (which wasn’t ready despite being after check in time) and then when we finally did reach our room it was small and miserable with no view and no joy. We couldn’t wait to get out of there. This place was much better when it was run as The Hard Rock Hotel and sadly they have tried to hang on to some of this appeal but in a disjointed way that just doesn’t work. Gordon Ramsay’s restaurant Hell’s Kitchen was ok but not as nice as the one in Washington and lacked ambience. We had paid extra for the club lounge access with our Executive room but the “VIP” area was so busy and tiny that we swerved this and didn’t get to benefit from it. Overall we felt ripped off and made a complaint, something we rarely ever do. The silver lining was one of the managers, Martina. She could clearly see the experience was subpar and helped rectify. If the hotel is reading this, hold on to Martina, she’s excellent.
Family
10/10
Exceptional
17 Jul 2026
Wayne
👍👍👍👍👍👍👍👍👍👍👍👍👍
Business
10/10
Exceptional
16 Jul 2026
Tracy
Beautiful hotel within a stones throw from Hyde park, amazing.
Will definitely visit again
Partner
10/10
Exceptional
15 Jul 2026
Alison
The staff were lovely, and so helpful. The hotel was very comfortable, particularly the air conditioning on a hot summer day, and the location is perfect for exploring the west end.
Family
10/10
Exceptional
13 Jul 2026
Hamad
The location of the Hotel is excellent and staff are very helpful and friendly and the hotel was recently renovated
Family_with_children
10/10
Exceptional
12 Jul 2026
Rhonda
Great location around corner from Marbe Ar h Station. Air conditioned rooms welcomed during heat wave. Lobby is very noisy, but fourth floor room was quiet. Would return.
Friends
8/10
Excellent
12 Jul 2026
David
Beautiful bedroom and very clean. My only criticism is that there was no where near enough staff working on the bar.
Partner
8/10
Excellent
12 Jul 2026
Leigh
All good, apart from check in which was a nightmare. Queuing for 20mins.
Partner
10/10
Exceptional
12 Jul 2026
AGATHA
The hotel is well located Spacious and comfortable
4/10
Poor
12 Jul 2026
Kelly
Expensive dull room. Almost £400 1 night. No breakfast.

Felt like a burden to reception staff

Nothing special
Friends_and_family Friends
10/10
Exceptional
12 Jul 2026
Andriy
Great central location, nice sized rooms and comfy beds, quiet aircon. Lobby bar gets too crowded in the evening, but we were treated to complimentary minibar.
Partner
10/10
Exceptional
12 Jul 2026
Diane
Clean and very comfortable room. Great location and air con
Family
8/10
Excellent
11 Jul 2026
Ahmed
Great stay and will stay there again
Friends
10/10
Exceptional
07 Jul 2026
David
Amazing hotel very good location
10/10
Exceptional
06 Jul 2026
Jill
Great hotel neat Hyde Park & enjoyed the new Hell’s Kitchen restaurant attached
Self
8/10
Excellent
06 Jul 2026
Joe
The hotel was perfect for our stay (Theatre show and Hyde Park concert). It’s right next to the park and Marble Arch tube. It felt busy but not cramped, we got a table for breakfast in a couple of minutes. The room (deluxe king) was a reasonable size, huge bed, good shower. The lights were a bit annoying (one by the bed turned everything off and on, making a trip to the bathroom difficult). Room had a mini-fridge, iron, etc. Breakfast was a buffet but they had lots of staff and an omelette station. The whole hotel is rock and roll themed which makes it quirky. It was quite pricey for what it is, but I think £300+ a night is standard for London weekends now.
2/10
Poor
06 Jul 2026
reynaldo, jr
Very funky smell in the lobby. It hits you as you enter the door.

While I was checking in, an irate guest stormed at the check in counter demanding some work to be done in his room. The following day our room was not cleaned when we got back. Had to repeatedly call for an hour until someone answered. Got into a discussion with a belligerent front desk because he said there were so many guests and he couldn't attend to my request. Manager called back and apologized..... something very wrong with the cleaning staff in this hotel.
Partner
8/10
Excellent
06 Jul 2026
Samantha
The hotel is in a great location and overall had an excellent stay.
Business
10/10
Exceptional
05 Jul 2026
Tim
Incredible hotel from the very well thought through musical decor to the fantastic staff and restaurants. Would highly recommend and we will be back
Friends_and_family Family
8/10
Excellent
05 Jul 2026
Alex
Expensive for a two night.
Limited seating at the bar.
Room wasn’t serviced.
Location great - friends room wasn’t ready and their dog was charged £100 for an overnight stay which was ridiculous.
Hells Kitchen was style over substance with silly prices for what you got. Food was good and service was ok.
Friends_and_family Friends
10/10
Exceptional
04 Jul 2026
Michelle
Amazing stay at The Cumberland! Great location. Hotel is beautifully clean and well presented. Staff are super friendly and make everyone welcome. Would highly recommend the breakfast and a visit to The Sound bar where the cocktails are superb.
Can’t wait to visit again, definitely my new favourite hotel.
Friends_and_family Family
10/10
Exceptional
04 Jul 2026
Marygrace
Clean rooms. Reasonably priced and great location
Friends_and_family Family
10/10
Exceptional
03 Jul 2026
Karen
Really spacious, comfy room on 4th floor. Spotlessly clean. Staff friendly and helpful.
Good location for Hyde Park, Oxford Street & underground.
Partner
6/10
Pleasant
03 Jul 2026
Jacqueline
VIP check-in was horrific! We had a 30minute wait to check-in as only one member of staff on the counter next to normal check-in desk where there were about half a dozen members of staff checking in normal rooms. My upgraded room 'offered' prior to arrival was sold right infront of my nose to a gentleman who demanded a change of room after he'd already checked in!!! We were eventually handed our room key with no other information... I had to ask about the VIP Lounge and if our bedroom key allowed us access only to be told \"if it doesn't work just come back\" . After an already 30 minute wait and with the VIP lounge right next to check-in desk we tried the key before leaving the desk. Terrible service from reception!
Don't be fooled into thinking that the VIP Backstage Lounge is anything special. You will be disappointed! They have changed it since last year, the VIP lounge has relocated and is too small for the amount of VIP rooms they sell and although you can get hot & soft drinks along with Beer & Wine they only serve basic snacks now like crisps, nuts & biscuits & ice-cream. Breakfast is 'light' in the form of pastry's and yogurt pots... if you're lucky enough to be there early. Things don't get refilled very often considering the amount of people that have access. The lady who was serving us worked tirelessly bless her but she was on her own all the times we went in there.
The 'Executive King' did not look or feel anything special. Very disappointed stay.
Family_with_children
6/10
Pleasant
03 Jul 2026
Paul
Check in experience poor otherwise nice well located hotel
Business
4/10
Poor
02 Jul 2026
Enrique
Noisy and elevators where annoying.
Family
8/10
Excellent
30 Jun 2026
James
Shout out to Shaon FOH for outstanding care.
Family_with_children
8/10
Excellent
30 Jun 2026
Thomas
The location and the rooms were great at the hotel. The biggest challenge was checking in, the queue was huge. I appreciate that there was a concert on at Hyde Park, but the hotel should have planned for that and had extra staff on hand at 3pm. The same could be said for room service in the evening.
Self
6/10
Pleasant
29 Jun 2026
LARISSA
Bathtub was dirty with hair (not cleaned).
Family_with_children
10/10
Exceptional
29 Jun 2026
Ellie
Nice staff, hotel was clean and tidy. Lovely and a lot of selection of different breakfasts and like the fact that you can go up as many times as you want. Would stay here again.
Self
8/10
Excellent
28 Jun 2026
Melanie
Housekeeping need to get better. Dirty plates left outside of rooms for the whole time we were there.
Partner
10/10
Exceptional
28 Jun 2026
Mandy
Fabulous hotel in a great location, parking nearby, great food plus Hells Kitchen too!
Family
10/10
Exceptional
26 Jun 2026
Krystina
.
Family
10/10
Exceptional
25 Jun 2026
Maria
The hotel was well appointed and clean. The room and amenities were exactly as described and the location is amazing!
Family_with_children
10/10
Exceptional
24 Jun 2026
Helen
This is a great spot to be in London. The beds are so comfy and considering it’s by Marble Arch is the quietest hotel I’ve stayed in. Helpful staff and a cute bar. Would like to try the restaurant next time (Gordon Ramseys Hells Kitchen) which looked super cool.
Friends_and_family Friends
6/10
Pleasant
23 Jun 2026
Ziad
The service at this hotel varies: the personnel in the lobby are joyful and offer to help. The service at the rooms is way below average for a 4 star hotel. There is always something missing in the room following the day service. The personnel working in the rooms have an unpleasant attitude and barely respond. Worst service ever I have encountered in a 4 star restaurant hotel. Servers will forget that you are present in the restaurant and you can wait 30 minutes to have your ice cream .Showers are setup in a way where you will focus on avoiding to flood the bathroom and not enjoy the shower.
Self
10/10
Exceptional
23 Jun 2026
mark
Excellent hotels
10/10
Exceptional
22 Jun 2026
Lyne
L’emplacement, le personnel , les resto , je recommande
Partner
4/10
Poor
22 Jun 2026
Andrew
Bed Bugs. Thankfully only stayed for one night and didnt spend much time in the room. Also the lifts/elevator system was a bit confusing.
Self
8/10
Excellent
22 Jun 2026
Maria
Good stay. Staff super pleasant and helpful. Great location
Friends_and_family Friends
10/10
Exceptional
22 Jun 2026
Craig
Such a great vibe from the moment you arrive. Friendly and helpful concierge and check in staff. There was a minor issue with a room upgrade I'd requested prior to arrival, however the check in staff member resolved it to my satisfaction.

I'll definitely be returning to this hotel.
Partner
10/10
Exceptional
21 Jun 2026
Lisa
Lovely hotel in prime position.
Beautiful room with great decor.
Courteous and friendly staff.
We really enjoyed our stay.
Thank you ☺️
Partner
10/10
Exceptional
21 Jun 2026
Daniel
All the staff were very nice and helpful. The rooms were clean and organized. The breakfast had many varieties and all the food tasted great. The VIP lounge was great and had lots of treats to choose from. The beds were very comfortable and the bathroom was large and had a beautiful bathtub. The room was nicely air conditioned and all the bathrooms were used were nicely cleaned. I am happy with my stay here and highly recommend this place to everybody!
Family_with_children
10/10
Exceptional
21 Jun 2026
Tracy
Lovely hotel
10/10
Exceptional
20 Jun 2026
Tina
We were upgraded upon arrival, early check in, use of the VIP lounge. Room was amazing, they went above and beyond for my daughter’s birthday with complimentary chocolates and Prosecco in the room plus a birthday card and decorations. Perfect stay and would definitely return.
10/10
Exceptional
19 Jun 2026
Razat
Concierge - excellent
Breakfast and staff - excellent
Location- excellent
Room service- excellent
Rooms slightly tighter but thats London area.
Would love to stay here again.
10/10
Exceptional
19 Jun 2026
VIJAYKUMAR
Very nice hotel and service
10/10
Exceptional
19 Jun 2026
Carol
Excellent location, good breakfast, very helpful staff
Friends
10/10
Exceptional
19 Jun 2026
Grishma
Wonderful property with outstanding staff and service. Absolutely fantastic.
Family_with_children
8/10
Excellent
17 Jun 2026
Louise
Staff was pleasant and helpful
Nice buffet breakfast, lounge. We did not get the opportunity to eat dinner thete but seeing as it was Hell's Kitchen\" I'm sure it was probably good
Location was perfect
The one thing I didn't like was the bathroom
Went to take a shower and thete was only one towel and face cloth for two people
Also the only place to hang the towel was high over the toilet
Not great if you're short
Friends_and_family Friends
8/10
Excellent
16 Jun 2026
Susan
Helpful and friendly staff, convenient location
10/10
Exceptional
15 Jun 2026
Tracy
Clean and well maintained. Staff are all very friendly. Great bar area and takeaway coffee bar.
Family
8/10
Excellent
15 Jun 2026
Martijn
The hotel’s greatest asset is definitely its staff, who were all truly exceptional. The location is also top-notch. I would have rated it Excellent instead of Good if the breakfast area hadn’t felt like a school canteen, with no ambiance, bright lights and loud music—definitely not ideal in the morning. The food was good and plentiful, but the lack of atmosphere really brings the whole place down. Hopefully, someone from The Cumberland takes note and addresses this.
Self
8/10
Excellent
14 Jun 2026
David
Excellent location.
Staff were great.
Rooms ok, quite small, but comfortable. All nice and clean.
Very much enjoyed our stay.
Partner
8/10
Excellent
13 Jun 2026
Beata
Hell’s Kitchen and vice was great
Family_with_children
10/10
Exceptional
13 Jun 2026
Ayman
I would stay again. Close to Hyde Park.
Self
10/10
Exceptional
12 Jun 2026
Ian
Properly was clean and the staff was great. There was some confusion on how electrical switches worked. We did not participate in breakfast or really amenities, but love the location and the property.
Friends_and_family Family
10/10
Exceptional
12 Jun 2026
Victoria
Great place to stay in central location
Business
8/10
Excellent
12 Jun 2026
Scott
A great hotel with very attentive and friendly staff, in a great location.
Friends_and_family Family
6/10
Pleasant
12 Jun 2026
Anna
Booked deluxe king which faced into the middle of the hotel and the Aircon units on the roof which are noisy. Didn't have time to request a room change as had to attend an event. Slept badly and then housekeeping knocked just before 8am. Not ideal!

Windows rotten and secondary glazing old. Didn't do anything to block noise
Business
10/10
Exceptional
11 Jun 2026
Brian
Very well located walking distance to everything. Safe
Partner
8/10
Excellent
10 Jun 2026
Graham
Convenient location, decent price for London
Self
10/10
Exceptional
10 Jun 2026
Randall
Very clean and modern. Great location right off the Central Line.
Partner
8/10
Excellent
07 Jun 2026
Geoffrey
Good location, loved the decor, room comfortable, easy check in and out.
Partner
10/10
Exceptional
07 Jun 2026
Tanya
Lovely hotel and great staff and facilities.
Partner
10/10
Exceptional
07 Jun 2026
Matthew
Tons of food and restaurants in/around the hotel. Enjoying walkable routes to sight-see and the beautiful Hyde Park across the street to go on morning jogs/walks.
Outstanding spread for breakfast between the hours of 6-11am allowing you to take your time to head down to begin your day.
Business Self
10/10
Exceptional
01 Jun 2026
Roger Jay
The staff is just incredible, they truly go out of the way to make guests happy.
Partner
10/10
Exceptional
01 Jun 2026
Omar
Nice place . Best thing is the location. Hotel is very clean and elegant
Partner
10/10
Exceptional
31 May 2026
Ian
Unusual eclectic experience on arrival in reception plenty amenities to see
Partner
10/10
Exceptional
30 May 2026
Helen
One night stay with family. The location was perfect for a short stay in London for shopping and theatre visit.
Friends_and_family Family
10/10
Exceptional
29 May 2026
Gayle
Great location and really nice hotel. Would recommend.
Friends
10/10
Exceptional
28 May 2026
Anwar
Great location
Great helpful friendly staff
Friends
8/10
Excellent
28 May 2026
Cindy
The rooms could have been cleaner…some of the ongoing things were missed, there were stains in the carpets etc. The staff was incredibly friendly and helpful - it is clear why they offer rick star service. Great great location.
Friends
8/10
Excellent
28 May 2026
Helen
Clean room, comfortable. Central, convenient location. Woke up at five as the bathroom door is glass and there is no blind in the bathroom window.
10/10
Exceptional
26 May 2026
kevin
Fab hotel in a great location
Self
6/10
Pleasant
25 May 2026
Caroline
The hotel is a bit tried I stayed here when it was the hard rock not much has changed.
We had a couple of niggles with our room not resolved.
Housekeeping let themselves in early in the morning several times. No knocking which i found rude.
Paid for a king size room don’t waste your money.
Partner
10/10
Exceptional
25 May 2026
Min-Na
The VIP lounge was a great place to relax in and the refreshments were a pleasant surprise. Ellie, the hostess of the lounge was amazing! She was very efficient and pleasant. The staff in general, from check in, luggage handling and room service were excellent. Marcin was especially helpful and friendly. We will definitely return to the Cumberland when we visit London in the future.
Family
10/10
Exceptional
25 May 2026
ANAS
Clean room, helpful staff, very good overall
Partner
10/10
Exceptional
24 May 2026
Genevieve
I have stayed here multiple times, and each time has been a pleasure. The woman who checked me in had trouble with her terminal but kept her cool and was so friendly. The a/c was incredibly appreciated during the heatwave and the beds are always comfortable. I will definitely return.
Self
8/10
Excellent
24 May 2026
Jessen
Good breakfast, but too many people
2/10
Poor
24 May 2026
khurrram
Ask for wine opener took 1 hour call reception
After 4 time calling t through someone
Sink was blocked
Not good experience at all
Partner
8/10
Excellent
22 May 2026
Kerr
This is a huge hotel in a good central location, ideal for easy access to the west end/Soho etc. Staff all very helpful. Lots to choose from at breakfast. Our room was very clean but quite small. The bed was comfortable and the air conditioning worked very well.
Partner
10/10
Exceptional
21 May 2026
Stuart
Great locale and stay again
Partner
6/10
Pleasant
20 May 2026
Shirlan
Saleh the doorman was very friendly and so knowledgeable about London and the surrounding area. Very helpful!!
Family
10/10
Exceptional
20 May 2026
Sonia
Staff were amazing, especially the staff in the VIP lounge , lovely girls and very attentive.
Family
6/10
Pleasant
19 May 2026
Chris
Room and hotel were clean, main areas of the hotel were impressive.

However, the room was really small, and the bed and pillows were really uncomfortable. I hardly slept at all.
Business
10/10
Exceptional
19 May 2026
VEYSEL YAZICI
excellent rooms great reception luxury hotel
10/10
Exceptional
19 May 2026
YELIZ
excellent stay great staff clean rooms
6/10
Pleasant
18 May 2026
Claire
Very noisy at reception - could not hear staff. Bathroom not as clean as i would have hoped. Main problem was very lumpy bed. Good breakfast
Self
6/10
Pleasant
16 May 2026
Shefali
The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year.
Self
6/10
Pleasant
16 May 2026
Kam
Lobby area was good and clean. Fairly busy at times. Downstairs bar was very busy, not enough staff to cater for the guests. Lift access was somewhat confusing and not explained properly to the guests, there should have been someone standing at the lift to explain how it works. Room was average and it was facing the back of the hotel, the air conditioning generator was outside and omitting a very loud sound all day and night. We had to ditch the fridge off too as that was making loud clicking sound too.
If you want a peaceful night sleep then it’s not an ideal room. Beds and pillows were comfy. Bathroom very average and worn out.
Location was at Marble Arch, 1 minute walk from Oxford street. Plenty of eateries and shops. Perfect location for shopping.
Partner
10/10
Exceptional
15 May 2026
Elisa
Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room.
The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:
Self
10/10
Exceptional
14 May 2026
Kurtis
This hotel was amazing. It is one of the best, if not the best, hotel Ihave stayed in. The ambiance was warm and inviting. The doorman was great and very helpful with directions and information on local places to eat and visit. The staff in general were all very pleasant and always glad to help. The breakfast was amazing too. I highly recommend this hotel for any stay in London.
Family
8/10
Excellent
14 May 2026
Mackenzie
Chose this hotel for its proximity to attractions (excellent). My sibling and I are openly queer presenting, so we assume that was why the staff was very curt to us. Otherwise, the stay was lovely. Good food, lovely location.
8/10
Excellent
14 May 2026
David
room as expected, like the new gordon restaurant, reception looking cool. my only issue is that on several occasions ive noticed the older guy on front door is creepy around women and its obvious. I will leave it to you to sort out as i've reported it before
Self
10/10
Exceptional
14 May 2026
Alex
Liked location and uniqueness of bar area
Partner
10/10
Exceptional
13 May 2026
Tammy
This is a very good location. Staff atr very helpful and it is spotless.
6/10
Pleasant
11 May 2026
Helen
Stunning Lobby and bar.
Check in experience was satisfactory.
Room was small with small double bed.
Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge.
Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them!
We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back.
Great location for central London ..just next to Hyde Park
Partner

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The Cumberland London
1 Great Cumberland Place, London

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The Cumberland London

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