Name: Thistle London Park Lane
Address: 20 Great Cumberland Place, London, W1H 7DL, GB

8/10

Excellent

04 Aug 2026

Belinda

Location great for Oxford Street, literally just round the corner. Nice area as one would expect on Park Lane. We had booked a deluxe king size room - unfortunately we were allocated a room on the Upper Ground level which was in the basement. It did have a window but was very dark and felt a bit dingy. We asked if we could move to a different room but none were available on a higher level - the staff were helpful and said we could ask to move again the next day but by that stage we couldn't be bothered. The hotel is great, the staff are helpful and friendly. I will remember to specify non-basement rooms in the future!

8/10

Excellent

01 Aug 2026

Karen

We were in a basement room that had recently been refurbished so it was very modern and clean. Air con was superb in the recent heatwave. Staff were friendly too.
Only marked down because the lift was in maintenance mode to our basement room so we had to haul luggage up and down some random steps and that we were in the basement.
Perfect location for Hyde Park gigs. Would definitely stay again.

4/10

Poor

31 Jul 2026

David

During my wife and I’s stay, we experienced several issues related to the hotel condition, staff, and room condition.

For the first half of our stay, the elevator that serviced our floor was down for maintenance, leaving us to carry luggage up stairs from the floor below. No offer for assistance or warning was given at check in about this.

Staff was a larger issue, with several instances where our interactions rubbed us the wrong way. For example, we paid extra for late checkout, but an employee (inappropriately accompanied by random non-staff - a woman and two kids) still knocked on the door asking us when we were checking out.

Housekeeping was also a struggle. They came at inconsistent times, including one day around 5pm while my wife and I were showering and getting ready for dinner. Despite having the do not disturb sign up, housekeeping still knocked and tried the door.

When we missed housekeeping, we asked for fresh towels to be brought. A dirty towel was brought to us before they switched it out. When we did get housekeeping, it was not detailed. There was a French fry under the desk the entire stay (we didn’t eat in the room), as well as a spoon in the desk drawer. Trash was not always emptied.

Room was dated, with stains in carpet, a chip in the tub, and toilet running. Mattress was hard with only a duvet.

The hotel is in a great walkable location, but the room was mediocre and the level of service received was poor. We would not stay again.

8/10

Excellent

24 Jul 2026

Emilie

The room was really spacious despite being in the basement. Air conditioning was really appreciated during the heatwave.

2/10

Poor

21 Jul 2026

miles

Filthy carpet - stained with blood and soil - filthy towels — staff with attitude. Everything was poor including a broken elevator. Disappointing overall - no one should stay there unless desperate.

Partner

2/10

Poor

20 Jul 2026

Michael

We had a family emergency and had to leave Europe early. We had prepaid 4 nights at the hotel. We knew a couple of weeks before our visit that we would not be able to stay and contacted them within plenty of time to rebook our room. They had no empathy for our situation and were not willing to refund or credit any of the money paid.

10/10

Exceptional

17 Jul 2026

Jackie

Perfect hotel for Hyde Park events and central London .. room was lovely and clean .. friendly helpful staff .. big shout to the staff on reception who gave us a lovely greeting on arrival and who helped us with our luggage to the room as the lift was tempt out of order .. very much appreciated

Partner

8/10

Excellent

16 Jul 2026

Cameron

London isn't equipped for temperatures in the 90s Fahrenheit (30s Celsius). During check-in, the hotel lobby was very warm and that was our first indication. When we got to our room, the AC was set to 19C but the room was 26C (80F) and the AC couldn't keep up. It was blowing a small bit of cold air, but the room was uncomfortably hot, even with the blackout shades closed all day. We called and they sent a technician to look at the AC, and he confirmed it was working. They ended up bringing two fans to the room which helped a little bit, but it was still nights of sweating through sleep with no covers.

The \"king beds\" should be clearly described with dimensions as \"European king beds\" being much smaller than a North American king, and essentially the same as a queen. We chose this room because of the \"two king beds\" for our family and learned that not all kings are the same.

Little stuff like the Nespresso pods not being refilled during daily housekeeping was an unnecessary follow-up call to the front desk. And one elevator was out of service for maintenance during our full stay.

Still giving 4 stars because the room had what we expected and the location was a good spot to embark on London sightseeing adventures.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Justine

Very helpful staff
Fabulous location for Hyde Park

Friends

10/10

Exceptional

13 Jul 2026

Sara

Room was clean staff were friendly and was in a ideal location

Friends

10/10

Exceptional

12 Jul 2026

Mindy

The hotel is in a great location very close to the tube and Kensington Park. It was easy to walk around to see many sites. The staff were very nice and helpful. And the room was a great size for solo travel. The bed was really comfortable as well. And the AC was perfect for escaping the weekend heat.

Self

10/10

Exceptional

11 Jul 2026

Mary Ann

The double bed room was on the smaller side but was clean and had all the basic amenities.
The Staff was great. They were very helpful and accommodating, especially Noor at the Front Desk/Reception who helped us out with our luggages when our Uber ride arrived.

Family_with_children

10/10

Exceptional

11 Jul 2026

Sarah

Great stay right near Hyde Park! Perfect for watching a festival being in walking distance!

Friends_and_family Friends

6/10

Pleasant

11 Jul 2026

David

Centrally controlled air conditioning meant room wouldn’t cool below 21. Also, check was handled by one overworked member of staff meaning it took 20 mins.

10/10

Exceptional

09 Jul 2026

chrissy

Fabulous stay near Marble Arch. Friendly welcome by reception staff. Lovely spacious room which was so quiet & not overlooked. Air conditioning which was definitely needed in the heatwave. Super comfy beds & pillows. Full bathroom with large fluffy towels. No issue walking to the Cumberland next door for our very good breakfast. There is nothing we didn't like. All the staff were amazing. We will definitely stay here again .

Family

8/10

Excellent

07 Jul 2026

Martin

The staff were excellent and the hotel is well located. No food is available but the Cumberland next door does breakfast and there are restaurants and supermarkets nearby. Room is clean and tidy and the windows open. Air con is okay but wouldn't go below 19c and the room became quite stuffy. Very comfortable bed.

Partner

6/10

Pleasant

06 Jul 2026

Yat Ming

Elevator was in maintenance all the time, we had to use the stairs. Which is not convenient to travel with a stroller. Some maintenance needed for the room carpet and shower tub as well.

8/10

Excellent

06 Jul 2026

Nigel

Comfortable room. Clean and tidy. Helpful staff. Close to Hyde park and

10/10

Exceptional

06 Jul 2026

Ashleigh

I travelled solo and the staff were sooo nice and accommodating!

Self

10/10

Exceptional

03 Jul 2026

Gwendoline

The assistant manager helped us out by booking us in for an extra day (my mistake). She was a great problem solver and looked after us very well.

Partner

10/10

Exceptional

28 Jun 2026

Gina

This hotel is very convenient to Hyde Park and other popular tourist attractions.

Partner

4/10

Poor

28 Jun 2026

Marinus

Credit were credit is due; hotel is in a fantastic location and the room was actually very quiet. Bed was comfortable as well.
For everything else, when check in says 15.00 hrs and the rooms are actually nowhere near ready don't lie and tell people 15 minutes! 4x in a row! Then when the poor, clearly untrained and with zero communication skills, reception girl is drowning in complaining guests don't go hiding management! Upgraded room, yes big and quiet. But so dated, whats with the mini tv on the wall, on the wonk as well? If you rent a room out for 2 guests either give them a bathrobe each, or none at all! One robe is basically showing no preparation and/or care. Dirty old carpets on floor, all looking it hasn't been seen to for years. In the lobby selling small bottles of drink, which one guest then dropped and the debri nearly wounding another guest. Then the consierge nog even having a bucket and mop to clean it up!?
Amateurism is the best way to describe the hole experience. Fawlty Towers another....

Partner

10/10

Exceptional

28 Jun 2026

Gavin

Staff very helpful...room larger than we were expecting

Partner

10/10

Exceptional

23 Jun 2026

Kaylee

Staff were so helpful and welcoming. Overall a great stay, super clean and convenient location.

Friends

8/10

Excellent

23 Jun 2026

Sarah

Check in was from 3pm, we got there at about 3:45 and our room wasn’t ready. It was a hot day we were tired and thirsty. The young man pointed to the cold drinks cabinet and said, ‘why not have a drink while you wait.’ We grabbed a bottle of water each and were astonished that we had to pay as we had falsely assumed they were ‘on the house’ as recompense for our room not being ready.
The room wasn’t OK, it was a good location however I’m not sure I’d use this company again as I was so annoyed the room wasn’t ready - we could have been phones/sent a text/emailed.

Family

4/10

Poor

23 Jun 2026

Samuel

I did not much care for one of my towels having blood on it.

Self

8/10

Excellent

22 Jun 2026

Osama

I like the location,how the hotel is so clean abd the staff.

Family

10/10

Exceptional

21 Jun 2026

Kelly

This was a lovely stay and couldn’t be a better location.

Family

10/10

Exceptional

20 Jun 2026

Kimberley

The staff at the front desk was excellent.
We loved the area
And the breakfast at the hotel next door was amazing

Partner

10/10

Exceptional

19 Jun 2026

Yadira

The facility was clean and well maintained. Overall security and staff was excellent!!! This facility is close to the shopping which is why I choose this place. I completely recommend it if your plans are mostly shopping and you want a place near good food and a quiet area.

Friends

10/10

Exceptional

18 Jun 2026

Aram

Great location, clean room, and quiet neighborhood. I traveled solo and stayed here for 6 nights and would do it again.

Self

10/10

Exceptional

18 Jun 2026

Nicole

Ideal location for central London with good size room. Only comment would be stronger air con for summer months

Family

10/10

Exceptional

18 Jun 2026

Louise

Great location

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Robert

Everything was superb! Especially loved the
location.

Partner

10/10

Exceptional

15 Jun 2026

Linda

Great location and friendly staff.

Partner

8/10

Excellent

14 Jun 2026

Caroline

Had a good stay… good location and friendly staff.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kevin

The check process was slower than I would have liked given we arrived well after check in time began. The front desk was very slow. The room was clean and comfortable. The air conditioner was very weak and definitely could have been better

Family

10/10

Exceptional

09 Jun 2026

Denise

Well located hotel with good sized room. Didn’t have lobby with amenities but had 24hr staff, and building security. Would stay here again.

Partner

10/10

Exceptional

08 Jun 2026

Diane Marie

Very helpful staff.

Family

6/10

Pleasant

06 Jun 2026

Kevin

The check in process was confusing and our room was not ready when it should have been

8/10

Excellent

05 Jun 2026

Tim

A basic hotel but well placed for central London. Very close to the tube and buses.
Reception very small and sparse seating area. But as a budget hotel it’s okay

Partner

6/10

Pleasant

31 May 2026

Jennifer

It’s a fine hotel for 1 night. It was clean and spacious enough. But it was advertised as 2 king beds in the room. It was not. We had 2 queens and I confirmed with the hotel and they said it was 2 kings. 2 kings was the sole reason we chose the hotel.

The location was good. And the staff were nice. But we did have an AC issue and they tried to help but in the end I got the feeling they didn’t really know what to do and I kinda felt blown off. The problem wasn’t really fixed. The place was very clean and beds were comfortable. Good enough for 1 night, but we would not have been happy for more than that.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Martina

We stayed at the property for only one night, it was in a great location, the room we were assigned was very clean and had everything we needed. The staff was lovely and super helpful.
We would definitely stay here again and would recommend others to book this hotel!
Thank you again

Partner

10/10

Exceptional

26 May 2026

Haider

Clean, comfortable, powerful shower and spacious.

Self

8/10

Excellent

23 May 2026

Joy

Lovely clean spacious room. Friendly helpful staff.
We stayed 2 nights and had plans for breakfast on the 2nd morning so couldn’t use the free breakfast on our 1st morning which was a bit disappointing but apart from that enjoyed the location for our Chelsea flower show trip.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Mohammed

The hotel is clean and well located. Breakfast is served in another hotel in the next building

Friends_and_family Family

8/10

Excellent

20 May 2026

Manideep Reddy

The hotel is in a prime location, easily accessible by bus and train. Staff was friendly and the rooms were good - the floor carpets looked a little old and had some stains on it but overall a decent place to stay for the price.

Partner

10/10

Exceptional

20 May 2026

Lee

.

Partner

8/10

Excellent

18 May 2026

James

In this hotel, the rooms are clean and comfortable however they remodeled the rooms to be more modern eliminating such things as dressers and adequate closet space for two people staying more than one night. The bathroom was clean and modern but not designed for old people as the toilet is not tall enough and there are no grab bars. The shower is higher off the floor than usual which could cause a person to fall when stepping out of the shower.

Partner

10/10

Exceptional

17 May 2026

Zaynab

Really good stay. Close by to good sight seeings places

Friends

10/10

Exceptional

16 May 2026

Suzanne

Lovely hotel. Very clean and perfect location next to Marble Arch underground. Lots of cafes and restaurants nearby and perfect for shopping on Oxford Street. Staff were lovely. Room was bright, spacious and very clean.

Partner

10/10

Exceptional

16 May 2026

Rita

Avons passé une semaine au Thistle London Park Lane. Hôtel très propre, staff très gentil, serviable. Toujours le sourire. Hôtel très bien situé. Près de tout. Bouche de métro à quelques pas, arrêts d’autobus, à quelques minutes de Hyde Park. À quelques minutes de la fameuse rue Oxford (3 km de long de magasins dont Selfridges, Marks and Spencer). Quartier très bien, calme et nous nous sentions très en sécurité.

Family

8/10

Excellent

14 May 2026

Mariah

Firstly, the staff were all excellent. Everyone we encountered was friendly and helpful. Room was very good. Really liked how spacious it was (apartment room). Only downfall was the room was not as clean as we would have liked upon check in. There was long hair in multiple places in the room and looked like something had been spilled and so seemed unlikely the room had been mopped after the last guests had checked out. The hotel itself was nice and functioned well. In a good location for exploring. We got the breakfast add on and didn't really find it worth the cost. It wasn't bad but wasn't great either.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Neil

Staff lovely really helpful xx

Partner

10/10

Exceptional

11 May 2026

Adrian

Great location, clean and friendly staff.

Partner

10/10

Exceptional

11 May 2026

Ronald

Clean, tidy. Only gripe for me is no ramp access for prams going in

Family_with_children

6/10

Pleasant

09 May 2026

Antony

Stayed here 2 years ago and the aircon was very weak, not cold, they changed to a room with a better aircon

This time same thing aircon was weak, technician came and cleaned the filter and it was better slightly only. And the staff said i cant change room.

The aircon was only just bearable, but could have been much much better.

2 years and they still cant fix the aircon issues

Friends

6/10

Pleasant

07 May 2026

Lorena

The king room was fine but I would not stay again. Pros: comfortable bed, nice staff, clean, great location. Cons: very basic for what you pay. The bathroom did not have an electrical plug and the door was glass thus no privacy. No fridge in room. Air conditioning didn't work so we slept with window open but then it was too much street noise.

10/10

Exceptional

03 May 2026

Adam

Our room was clean and spacious. Had a very nice stay

Partner

10/10

Exceptional

01 May 2026

Therle

Amazing location and beautiful, new rooms!

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Monica

Clean………………staff good

10/10

Exceptional

29 Apr 2026

Jahaan

Staff were very helpful. Room was clean and air conditioned.
Location is very close to Marble Arch, Oxford Street and Edgware Road

10/10

Exceptional

28 Apr 2026

William

Very close to the tube station

Friends_and_family Friends

6/10

Pleasant

27 Apr 2026

Robyn

Didn’t get what I thought I reserved,
Was in a room I would never reserve. Horrible carpet!,very dirty. I stayed but would never again. The towels were also of poor quality. iBook this hotel for my friends and myself but I’m embarrassed to have stayed.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Ingalill

Perfekt

6/10

Pleasant

23 Apr 2026

NANCY

THe hotel is very basic with no restaurant on site but rather next door. Itwas clean and the staff was extremely kind and accommodating. I would equate it to a Courtyard Marriott.

Family_with_children

10/10

Exceptional

20 Apr 2026

Dennis

The hotel staff were courteous and friendly. The property and our room were clean and in great condition. We enjoyed our stay here and recommend it to others.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Helen

Excellent

Friends_and_family Family

4/10

Poor

19 Apr 2026

Graham

Tap leaked. Poorly designed room meant it was very cramped. Double duvet on a king’s size bed. Not a good experience

Partner

6/10

Pleasant

19 Apr 2026

Charlotte

The staff on reception were lovely. However this property was pretty basic. Good location right near Marble Arch tube so on the central line. Also walkable to Oxford street and Hyde park.
But the windows are bay windows with no blinds so big gaps letting the light in the room we were all awake at sunrise. The aircon didn’t go lower than 17degrees so we were sweating and the fridge was aggressively loud. There are better hotels in this London for this price range in my opinion.

Family

10/10

Exceptional

15 Apr 2026

Camila

Excellent location. Beautiful bedroom .
Recommend to stay when you visit London

Family

10/10

Exceptional

14 Apr 2026

Denise

I would recommend this hotel. It was nice, clean and helpful staff. Would stay here again. Very close to the Tube station Marble Arch.

Family_with_children

6/10

Pleasant

12 Apr 2026

Jane

The positives were - it was a nice sized room, very clean, a really comfortable bed, great location, quiet, good travel links, friendly staff, good air-conditioning, very good breakfast although had to go a few hundred meters down the road for the breakfast restaurant.
The negatives were the frosted glass bathroom door (not a fan), the check-in was poor. We had to wait 2 hours for our room which was having maintenance work. To be fair the reception manager did compensate us which was appreciated. The elevators were crazy! Were very slow or simply didn’t arrive and we used the stairs.
I would stay again.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Eric

Hotel was clean; staff were great; wifi worked well; convenient location to visit different areas; breakfast was good, but there is only a single high chair for the restaurant, so beware if this is a necessity!

10/10

Exceptional

09 Apr 2026

alejandra

Todo estuvo muy bien, el personal de recepción es atento aunque unos más que otros. Todo estuvo bien, gran ubicación.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Megan

Bloody lovely but staff very slow on check in. Great location.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Pei Yi

Great location, ample space in the room, especially for something so central in London. Overall, very well kept and lovely to stay in.

Self

10/10

Exceptional

04 Apr 2026

Zaib

Excellent hotel. Very good location. Staff were great - very friendly with kids. The breakfast was out of this world. I will definitely stay here again on my next trip to London

Family_with_children

8/10

Excellent

04 Apr 2026

Maroid

We stayed in the family room that had just been redecorated. The room was very large with two large beds. All was very clean, lovely fresh bedding and towels. However there isn’t a socket near the mirror. The shelfs on the wardrobe unit are used by the kettle, and safe therefore if staying a few nights there is no where to put items apart from hanging clothes. To use the kettle it has to be carried over to a work top as again no sockets near it. There is also a coffee pod machine.
The breakfast is excellent as is the location and the staff are lovely and helpful with an easy check in and lots of smiles.
We would definitely stay again and look forward to it…even with the missing sockets.

4/10

Poor

02 Apr 2026

Jonathan

Excellent location close to shops and train

Partner

10/10

Exceptional

29 Mar 2026

DR G

Room was fine, very clean, lots of space with kitchenette.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Helen

Super location. Staff really friendly and helpful.
The hotel is linked to the the Cumberland hotel next door, which is where breakfast is served. The full buffet breakfast was excellent and staff very attentive.
Will definitely stay again.

Partner

10/10

Exceptional

21 Mar 2026

Thomas

Superb area for solo travel

10/10

Exceptional

18 Mar 2026

William

Great stay and great location

10/10

Exceptional

18 Mar 2026

Edna

Great location, friendly staff!

Family

8/10

Excellent

14 Mar 2026

shun

Room missing amenities.
Unable to provide a stool for bath tub for handicapped. Tub too tall to get in & out.
No bed side lamp & need to go to the door to turn off the light.
Some staff are extra friendly & helpful.
Extra large room for London ( apts converted to hotel).
Missing furniture.
Great location.
Free breakfast for not cleaning room. One only per room.
Bad insulation, next door’s voices heard.

Partner

6/10

Pleasant

14 Mar 2026

Teresa

Room was ok but bed was very low and no plug sockets near the mirror and separate light so had to have all lights on if you needed it for a mirror also loo roll was a long way away from the toilet

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

sau fun

Convenient location as its literally just next to Marble Arch Station for the bus, tube and everything is walking distance.

The bed is very comfy, room is the right size for 2 adults and a child. We have enjoyed our two night stay.

Family_with_children

10/10

Exceptional

10 Mar 2026

Kelly

Room was clean, staff very helpful, tube station around the corner. Would stay again

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Suzanne

Female staff member on arrival was not very friendly at all (Thurs 5th March) and also ignored us and sat with her back to us on our return one evening which was the exact opposite to the extremely friendly 3 staff members on checking out (Sun 8th March) and others who said hi each night. Room was lovely and clean. Leak in the shower though which left a puddle of water every day. Location is quiet. Air conditioning great! Definately would stay again.

Family

10/10

Exceptional

06 Mar 2026

Clare

yes

Self

8/10

Excellent

05 Mar 2026

Jill

Perfect for our 1 night stay. Staff were all very friendly and helpful.

10/10

Exceptional

05 Mar 2026

Lindsay

Was a great price for London!

Family

8/10

Excellent

02 Mar 2026

Marsha

Stay was grrat location large room easy for 3 adults . But front end staff not very friendly or helpful. Came back to hotel in evening was not told you needed your card to gain access . They stood and watched usninstead of coming to the door. No imfomatio. Given when checkin regardung hotel and amenities.

Other than that would stay again for location. But would hope for vetter customer service .. this us a must for me

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Santiago

Great place. Staff. Clean.

6/10

Pleasant

26 Feb 2026

Karen

The correct room upon arrival
Breakfast in the hotel not the one beside which staff were very rude and were not going to let us in on first day total embarrassment the second day they would not let us in so we left and still have the voucher for breakfast embarrassment

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Paul

Clean room , comfy bed , quiet at the time of going

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Andrew

Clean and good size room. Staff very helpful and good communication.