Thistle London Park Lane

United Kingdom , London
London, 20 Great Cumberland Place
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100 reviews shown

8/10

Excellent

14 Mar 2026

shun

Room missing amenities.
Unable to provide a stool for bath tub for handicapped. Tub too tall to get in & out.
No bed side lamp & need to go to the door to turn off the light.
Some staff are extra friendly & helpful.
Extra large room for London ( apts converted to hotel).
Missing furniture.
Great location.
Free breakfast for not cleaning room. One only per room.
Bad insulation, next door’s voices heard.

Partner

6/10

Pleasant

14 Mar 2026

Teresa

Room was ok but bed was very low and no plug sockets near the mirror and separate light so had to have all lights on if you needed it for a mirror also loo roll was a long way away from the toilet

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

sau fun

Convenient location as its literally just next to Marble Arch Station for the bus, tube and everything is walking distance.

The bed is very comfy, room is the right size for 2 adults and a child. We have enjoyed our two night stay.

Family_with_children

10/10

Exceptional

10 Mar 2026

Kelly

Room was clean, staff very helpful, tube station around the corner. Would stay again

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Suzanne

Female staff member on arrival was not very friendly at all (Thurs 5th March) and also ignored us and sat with her back to us on our return one evening which was the exact opposite to the extremely friendly 3 staff members on checking out (Sun 8th March) and others who said hi each night. Room was lovely and clean. Leak in the shower though which left a puddle of water every day. Location is quiet. Air conditioning great! Definately would stay again.

Family

10/10

Exceptional

06 Mar 2026

Clare

yes

Self

8/10

Excellent

05 Mar 2026

Jill

Perfect for our 1 night stay. Staff were all very friendly and helpful.

10/10

Exceptional

05 Mar 2026

Lindsay

Was a great price for London!

Family

8/10

Excellent

02 Mar 2026

Marsha

Stay was grrat location large room easy for 3 adults . But front end staff not very friendly or helpful. Came back to hotel in evening was not told you needed your card to gain access . They stood and watched usninstead of coming to the door. No imfomatio. Given when checkin regardung hotel and amenities.

Other than that would stay again for location. But would hope for vetter customer service .. this us a must for me

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Santiago

Great place. Staff. Clean.

6/10

Pleasant

26 Feb 2026

Karen

The correct room upon arrival
Breakfast in the hotel not the one beside which staff were very rude and were not going to let us in on first day total embarrassment the second day they would not let us in so we left and still have the voucher for breakfast embarrassment

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Paul

Clean room , comfy bed , quiet at the time of going

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Andrew

Clean and good size room. Staff very helpful and good communication.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Matthew

Spotless room, great stay in the apartment with young family. Great location, will looknat booking again next time in London

10/10

Exceptional

15 Feb 2026

Zeta

Good location

10/10

Exceptional

15 Feb 2026

Ashley

Room amazing, helpful and lovely staff, would definitely recommend.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

David

Very big rooms

8/10

Excellent

10 Feb 2026

Amy

Quiet room despite basement room. Square room layout with bed.

10/10

Exceptional

08 Feb 2026

Christopher

Staff excellent, had tips for the area and how to save money.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Darren

I enjoyed my stay at this hotel, i booked one of the apartments, which was very large and comfortable and included kitchen facilities.
Everything in the apartment was clean and well kept and the bathroom was large, with plenty of quality towels.
Every member of staff that i spoke to were very friendly and helpful.

Leisure Self

10/10

Exceptional

26 Jan 2026

Simone

Room very clean

8/10

Excellent

23 Jan 2026

Carol

Good staff, clean room and excellent location

Business

6/10

Pleasant

21 Jan 2026

Arthur John

Clean and functional

Business

8/10

Excellent

17 Jan 2026

Carol

Clean room, helpful staff and ideally located

8/10

Excellent

06 Jan 2026

Jason

Hi, Helptul staff, great large room for the four of us.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Tuna

Staff were courteous, spotless room, easy access.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Catherine

Excellent customer service, friendly staff, very clean and a great location. Value for money.

Leisure Family

10/10

Exceptional

19 Dec 2025

Clayton

Yes

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Janvi

Was good.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Sandra

Never used the a/c so cannot comment. Equally, the room was “fresh” when we arrived but warmed up later in the evening.

Staff were wonderful, very obliging and friendly

Partner

10/10

Exceptional

07 Dec 2025

Tracey

Staff was very friendly and helpful, excellent customer service, allowed me to check in early

Leisure Self

10/10

Exceptional

18 Nov 2025

oka

Excellent

Business Self

10/10

Exceptional

17 Nov 2025

Sandra

Lovely big room as before. Friendly reception. Comfortable bed, nice bathroom and just by Hyde Park and Oxford St so very convenient.

Leisure Self

8/10

Excellent

03 Nov 2025

Donna

The Reception staff were nice. Room was a very good size however, the bed wasn't overly comfortable. The heated towel rack had a broken cord which I didn't know was safe or not.
Location was great, Marble Arch tube station and a Sainsburys around the corner.

Self

10/10

Exceptional

28 Oct 2025

Paul

The staff we very friendly and helpful, the room was a great size an and had everything we needed. Great location off the top of Oxford st/hyde park

Leisure

10/10

Exceptional

27 Oct 2025

Juliana

Excellent location , good room size , friendly staff

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Kathleen

Lobby very small. Apparently plan on renovation. No where to wait for room to be ready

Leisure Family

10/10

Exceptional

26 Oct 2025

Keosha

Great location, clean, comfortable, safe room with excellent customer service.

Business

10/10

Exceptional

25 Oct 2025

alana

All staff members were friendly and helpful

Especially Amaan on Main desk..
Very pleasant and made sure we had all we needed during our stay.
Another team member Rahul was very pleasant on main desk.
When I asked for a topper to place on sleeper sofa I quickly received one .

Look out and say hi to the young man on the main door and luggage area .. always a smile

Great area near by stores and Marble Arch is outside the door !! Great for transport and restaurants close by.
Breakfast is definitely worth the cost .
Would recommend if looking in this area for a hotel.

Leisure Friends

8/10

Excellent

24 Oct 2025

Roselyn

This property was chosen because of the size of the Apartment rooms to accommodate 3 persons, especially when compared to other locations. There was no space for taxis in front of that location. Staff was friendly and very helpful with bags, calling an uber for airport departure and providing general information. Disappointed that no prior notice was given for construction work ( dust could have triggered an asthmatic attack). Room not cleaned when requested.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Baki

I loved it. Room was very clean and was serviced everyday.

8/10

Excellent

04 Oct 2025

Jason

We were actually transferred to the sister hotel next door which was well appointed and comfortable

Partner

6/10

Pleasant

30 Sep 2025

Ashley

Room was large however I almost felt like I was walking into a hostel. There were no hand towels or soap in our room. The AC was on but didn’t seem to cool the room very well. The tub is very high and slippery with no logically placed bar to help - there’s a really low bar almost at the level of the tub? We were only staying for one night and it was a good location so it was okay. Would not recommend for long stay

6/10

Pleasant

28 Sep 2025

Diane

Manage your expectations.......

The location of the hotel was really good. Our air conditioner didn't work, but thankfully we figured out how to open the window so we had some air flow. The toilet ran 24/7 and we had to use sound machines to sleep. We called them and they said it was fixed, but clearly wasn't. The shower leaked water all over the bathroom when we showered and it took them over 2 hours to bring us toilet paper. I would not stay in this hotel again.

Friends_and_family Friends

10/10

Exceptional

25 Sep 2025

Suzanne

Amazing room. Massive for London. Right beside the underground and Oxford Street. Safe with door locked at night and security visible. Stayed twice now and both times staff have been so nice. Would highly recommend.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Priscilla

Toilet could have been better. Area around was good for shopping

10/10

Exceptional

19 Sep 2025

ALINE

Nice hotel in a great location. Next to Hide park and the tube station. Very easy to get around and lots of amenities nearby. Staff was very friendly and helpful. Room was clean, spacious, and comfortable.

Leisure Friends

8/10

Excellent

15 Sep 2025

Matthew

Great hotel

Leisure Partner

10/10

Exceptional

08 Sep 2025

Alice

The staff was lovely & so very helpful-they made my stay. Ricardo was so very helpful to me this morning getting me an uber & ensuring I got into it okay-he was so very kind & thoughtful

8/10

Excellent

07 Sep 2025

Alex

Clean and comfortable

Clean room and super comfortable beds though I didn’t like the hard floor personally and would have preferred some carpet or a rug to add comfort.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Nicholas

Great staff. Great location

Leisure Partner

6/10

Pleasant

25 Aug 2025

Bader

I had an issue with the hotel when they barged into my room claiming there was a fire alarm coming from it, which later turned out to be a false alarm. After meeting with the hotel manager, Ms. Mira, I was compensated with the price of one night refunded to my account, and they also offered me flowers and cake. I would like to add that Ms. Mira is the best part of the hotel, with her kind smile and here very nice word and wonderful spirit. Thank you, Ms. Mira.

10/10

Exceptional

25 Jul 2025

Kathryn

The beautiful showers were supplied with shampoo and soap which were obviously positioned by tall persons. Wish you had showers equipped with them for shorter people. Also would have liked a small shelf for personal needs in the shower

Leisure

8/10

Excellent

25 Jul 2025

Kathryn

I onlyathe shower was supplied by a tall person. the soap and conditioner was not easily reached by a short person, but it was a wonderful experience

2/10

Poor

25 Jul 2025

Hussein

Try to be more flexible in case of cancellation like other hotels

Leisure Self

8/10

Excellent

22 Jul 2025

Kenneth

Very nice, clean room. Needed more grab bars in tub. Very difficult to get in and out. Limited storage for clothes. (No dresser/wardrobe).

Leisure Family

8/10

Excellent

20 Jul 2025

Cheyenne

Very near public transport. Easy to access and navigate. Room was clean and comfortable.

Leisure Family

10/10

Exceptional

19 Jul 2025

Joanne

Great property for access to Hyde Park and Oxford Street

Leisure Friends

4/10

Poor

15 Jul 2025

Gordon

Overbooked

The hotel was overbooked so couldn't accommodate us, despite us having booked weeks prior via Hotels.com. Moved us to a different hotel down the road. The only positive is that the lady on reception was very courteous and apologetic.

Partner

10/10

Exceptional

12 Jul 2025

Linda

Booked this hotel for an event in Hyde Park. 3 women in a triple room. Great room, lovely comfortable beds and pillows, spacious and quiet. Complimentary bottles of water provided. My only comment would be that a plastic shower cap would have been useful in the bathroom. Otherwise all excellent.

Leisure Friends

10/10

Exceptional

11 Jul 2025

Sally

Stayed one night, good room, good service, nice and clean.

Business

6/10

Pleasant

07 Jul 2025

Raymond

Thistle London Park Lane provided good convenience to Hyde Park and the subway (Underground) and buses for our week long visit. The staff was very friendly and did their best to accommodate a full house. It was a very warm week in July and the room AC struggled to maintain a comfortable temperature. A fan was provided and was helpful. Our king bed mattress was not comfortable due to the troughs worn into the sleeping positions. Only one elevator worked during our entire stay. We appreciated the complementary breakfast vouchers given out for not using the housekeeping service during our stay.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Felicia

The staff was very friendly and accommodating they held our bags in the front when we got there early as well as after we checked out so we could explore the city. The property is clean, has great Air Conditioning and is centrally located. It is just a 5 minute walk to public transportation, buses and the tube, which we took everywhere. They also have umbrellas available for rent if it happens to be a rainy day which was extremely convenient. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Vicky

Very friendly
Good location
Nice rooms and comfy beds

4/10

Poor

29 Jun 2025

Verified traveler

Not worth the money

Very basic hotel and not worth the price I paid. Lack of tissues in the room, no staff in the evening, lift service was terrible, not sure how they can class this as a 4* hotel when it's barely a 3*. Door to bedroom was incredibly heavy to open and those who are infirm would struggle. Bed wasn't comfortable. Not worth the £235 I paid for one night.

Self

8/10

Excellent

27 Jun 2025

Michelle

Nice property and great location but my quote on Expedia was much lower on Expedia than what I got charged.

Leisure Self

8/10

Excellent

25 Jun 2025

Bess

Great location.

Leisure Family

6/10

Pleasant

24 Jun 2025

Jonathan

Everything was fine (friendly staff, clean, perfect location) but this is certainly not a 4-star hotel. My room was in the dark basement with small window facing an alley which I wasn’t expecting so was disappointed.

8/10

Excellent

22 Jun 2025

Verified traveler

No working air conditioning on the hottest day!

We had a room assigned when we arrived earlier than the check in time, unfortunately the room has no air conditioning (which I assumed the hotel knew as there was a table fan). It was the hottest day so far of 33 degrees and on the top floor of the building. After 15 minutes in the room we knew this is going to be a terrible night without the air conditioning working so we went downstairs to check with reception. They said they will send maintenance so we decided to head out and come back later for when maintenance has checked and resolve the issue.
Around an hour later we got back and the maintenance team has not attended the room so we called reception again. One of the reception staff came up to our room and apologise and said that the air cond does not work and they can offer another fan if required. He also mentioned to go down in half an hour if we decided it’s too hot so he can see what he can do. At this point, he also mentioned that they are fully booked and no other room he could swap for us.
We took our suitcases down as it was way too hot to even stay in the room and decided we might go to a different hotel.
Shortly after we mentioned and spoke to the reception, They managed to find another room (even after telling us the hotel was full).
We had a new room, but the air cond also failed to work in the middle of the night so we had to sleep with the windows open.

Business

10/10

Exceptional

17 Jun 2025

Ajith

Excellent service… were made to feel welcome right from the check-in… awesome breakfast… and a very good location

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Rahul

Great location. A few mins walking distance from Tube station(Marble Arch) and Hyde Park. Lots of Cafe's and Restaurants in the vicinity. Hotel is in a good condition. The rooms were spacious snd comfortable. Staff were courteous and polite. Amenities in the room were good. The only bit that was a bit confusing was the lift as some of the rooms are below the ground floor and only a particular lift would go to our floor. But worth the stay and overall we enjoyed it

Leisure Family

10/10

Exceptional

15 Jun 2025

Rachelle

Perfect location near Marble Arch and Hyde Park. Location was easily walkable and located just minutes from a tube stop.

Leisure Self

10/10

Exceptional

14 Jun 2025

Mary

Great location, very clean and comfortable. Comfy beds!

Leisure Family

10/10

Exceptional

13 Jun 2025

Emma

Really friendly staff, spacious rooms, great facilities and perfect location

Leisure Friends

8/10

Excellent

11 Jun 2025

Anusha

I stayed at the thistle for a few days during a trip in June. The hotel is centrally located, with a grocery and coffee shops nearby; just a couple of minutes walk from the main area, where the tube is easily accessible and surrounded by numerous dining options, oxford street and hyde park.

My room was a great for a solo traveler and well-appointed. The bed was incredibly comfortable, ensuring restful nights. The bathroom was clean and had hot water running at all times. The only downside is, you will have to bring your own toiletries as there is none available in the room.

The staff (Rahul and Ali) were attentive and courteous. Check-in was smooth, and they provided helpful recommendations and directions when needed. They were understanding and helped with storing luggage during check ins and out!

Overall, I had a pleasant stay and would recommend this hotel for both business and leisure travelers seeking comfort and convenience.

Business_and_leisure Self

10/10

Exceptional

09 Jun 2025

Vera

The hotel was as described. Our room was roomy and quiet, even though we were near the elevators. Everything worked, and the location is ideal.

6/10

Pleasant

05 Jun 2025

Guanghua

It’s just OK. Should be better as a 4-star hotel.

Friends_and_family Family

10/10

Exceptional

04 Jun 2025

Khurram

Very good

Friends_and_family Friends

8/10

Excellent

03 Jun 2025

George

Good for the location and the room was very clean and spacious

Leisure Friends

6/10

Pleasant

02 Jun 2025

Guanghua

The overall experience is just OK. I would expect better service/environment as it is declared as a 4-star hotel.

Friends_and_family Family

10/10

Exceptional

02 Jun 2025

Hiu Man

Friendly staff!

Leisure Self

8/10

Excellent

02 Jun 2025

Jose

Hotel is in a good location.

Friends_and_family Family

8/10

Excellent

25 May 2025

Gina

Close to tube and bus station
Complimentary drinks in lounge
Friendly and helpful staff
Beds a bit lumpy
Need more towel hooks in bathroom
Convenient location

Leisure Friends

10/10

Exceptional

23 May 2025

Suzanne

Great location right next to Marble Arch. Tube station a couple of minutes walk. Felt very safe with key entry after 9pm and key entry to lifts. Room was huge with great air con. Would definately stay again. Signs did say free breakfast voucher if you did not use room cleaning service but that didnt materialise but overall good stay.

Leisure Partner

10/10

Exceptional

15 May 2025

Anne

Perfect stay

The staff at reception were the absolute best. So friendly and welcoming and very helpful. The room was a very good size, nicely decorated and clean. The local area is really quiet and very close to Hyde Park. We were given a welcome gift upon check in; two chocolate truffles, which was a nice gesture. We would definitely stay again.

Friends_and_family Family

8/10

Excellent

14 May 2025

Gary

Great location. Near the central subway line, Marble Arch and a major bus hub. We took busses over the tube to most attractions. Also close to shopping, from Primemark to Mark & Spencers to Selfridge.

The room was a good size, but it was tired. The rug needed to be replaced, there were numerous stains and marks.

The staff was always attentive and helpful.

Breakfast buffet is extensive, but its at the hotel across the street.

Leisure Partner

10/10

Exceptional

04 May 2025

Sandi

Great hotel in a nice area.

10/10

Exceptional

04 May 2025

Verified traveler

Great staff and options

It was great. I loved the reception and the eco friendly deal option of replacing a day of cleaning with a free breakfast.

Self

8/10

Excellent

03 May 2025

Jay

Location and staff were great.
The shower door didn’t close so bathing was a waterpark in the bathroom.
One of the lifts was broken and none of the lifts took us to our floor (and do not ever have access to that floor). We had to carry heavy luggage and belongings up another flight of serpiginous, narrow hallways. We managed fine but was annoying after such a long flight and I dont think people with disabilities or health issues would do well under these circumstances.

Leisure Family

10/10

Exceptional

02 May 2025

Lisa

Great hotel in great location. Room was large for London, very clean and modern. Close to tube station Marble Arch. Walk across the road to Hyde Park. Will definitely stay again.

Business Self

10/10

Exceptional

30 Apr 2025

Mark

Excellent in every regard!

We took a chance and booked 22 nights with no real knowledge of or experience with the hotel. We found it to be excellent in every respect. The room was spacious compared to most London hotels. The hotel was immaculate, the staff was very friendly and accommodating. The bed and actual pillows were great too. The location is superb to tour all of London from.

Partner

10/10

Exceptional

27 Apr 2025

Michele

Large room, comfy rollaway bed, ample space for 3 people. Would highly recommend. Walkable too many dinner, shopping and tourist attractions.

Leisure Family

10/10

Exceptional

27 Apr 2025

Blair

Conveniently located near the park, tube station, with lots of restaurants around the corner. The room was simple and comfortable. On the 6th floor, I didn't notice any street noise.

10/10

Exceptional

26 Apr 2025

YoungJin

Awesome and nice

Check-in and check-out process were quick albeit there are waves of incoming guests. Most exciting about this hotel was a convenient location with nice facility. Especially, room was clean and well maintained. Only small complain was facet was dripping unless you position well.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

giuliano

good all round experience

8/10

Excellent

12 Apr 2025

Gemma

Great stay

Really pleasant hotel, lovely staff. Allowed us to leave our bags with them for a few hours after we checked out, which was great so we didn't have to carry them around London before getting our train!

Friends_and_family Family

8/10

Excellent

04 Apr 2025

Linda

Clean, spacious rooms. The staff was very helpful but unfortunately the lift to get to half the rooms in the hotel is broken which made it difficult to get to our room.

Leisure Friends

10/10

Exceptional

30 Mar 2025

John

Great location friendly staff!

All good with the exception of the lift not operating to all floors.

Extremely friendly and helpful reception staff!!

We would definitely stay here again as it’s in a great location!

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Sherry

The best customer service ever from these two staff members: Minal and Ali Mansour. I was there celebrating my 50th birthday. Right before I got ready to leave the United States one of best friends passed away. You never know what someone is going through. These two people made my birthday trip even better. Thank you so very much.

Leisure Friends

8/10

Excellent

28 Mar 2025

Bernadette

The hotel was excellent with the exception of the sinks, which were poorly designed

Leisure Family