Name: Marriott Hotel London Park Lane
Address: 140 Park Lane, London, W1K 7AA, GB

10/10

Exceptional

27 May 2026

John

It's a beautiful hotel and the staff couldn't have done more to go out of the way (unsolicited) to make us feel important.

Partner

2/10

Poor

17 May 2026

rahmi

Poor service; unresponsive staff. There is a big discrepancy in quality and service between US Marriott hotels versus European Marriott… European hotels are just not “Mariott”…

10/10

Exceptional

15 Apr 2026

Jennifer

Wonderful stay! First class service and first class experience from start to finish the hotel went above and beyond to keep us smiling. The staff was top notch friendly, and professional. The location was superb and the pool was divine. We will be back again the next time we are in London.

Family_with_children

8/10

Excellent

20 Feb 2026

Robert

Great staff.

Self

10/10

Exceptional

15 Feb 2026

Chi Him

Great service from the warm and welcoming staff.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Shalin

Great stay

10/10

Exceptional

08 Dec 2025

claudia

Faultless stay! From the moment we arrived we were greeted with a warm welcome. All staff were excellent. The room was huge, clean and well equipped with amenities. Pool and food were fabulous! Book your stay

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Rachel

Conveniently located in the heart of London with close access to bus and subway routes (less than 1 min walking)
Great, friendly staff, clean and luxurious rooms, breakfast was delicious

Partner

10/10

Exceptional

07 Feb 2025

Robert

Nice hotel in great part of city. Super friendly staff.

Leisure Self

10/10

Exceptional

19 Aug 2024

Audrey

Great London hotel and location

Great hotel in a great location. Tube straight outside hotel made it super easy to get around.

Partner

10/10

Exceptional

16 Aug 2024

David

Good times

The staff were always very friendly and helpful, nothing was too much trouble. Food was also great.

Partner

10/10

Exceptional

09 Aug 2024

Charlie

Not sure value for money. Very expensive for basically a comfortable bed and nice bathroom. Room wasn’t overly large.

Partner

10/10

Exceptional

26 Jun 2024

Eric

It is good place for a hotel for new people visiting London you close to almost attractions, and the staff makes you feel at home

Leisure Family

10/10

Exceptional

12 May 2024

Matthew

Nice facility centrally located to all parts of London. Bathroom is excellent with good linens, a Japanese style toilet, and quality soaps. Staff is courteous and exceedingly helpful.

Leisure Friends

10/10

Exceptional

27 Apr 2024

Tejoon

Exceptional Marriott

The friendliness and attentiveness of the staff at the hotel were exceptional. The property is somewhat dated but made up by very cleanliness throughout.

Business

10/10

Exceptional

21 Mar 2024

Helen

Perfect

Wonderful delightful hotel and staff
We will be back

Partner

2/10

Poor

25 Jan 2024

Zuller

The lady who works on the check in is rude and does not have training to do the job.

Business Family

10/10

Exceptional

01 Jan 2024

Yaretzza

Amazing staff, very comfortable room, walking distance to all major areas. Would book again!

Leisure

10/10

Exceptional

05 Jul 2023

Mai

Very clean hotel.. friendly stuff.. nice location

8/10

Excellent

04 Jul 2023

Janice

No welcome information about the room function (lights) about use of pool and dining

Leisure Family

10/10

Exceptional

15 Jun 2023

hala

Every things

10/10

Exceptional

24 Mar 2023

Fatma

Was very nice. Enjoyed

Friends_and_family Family

10/10

Exceptional

02 Mar 2023

Verified traveler

Business trip

Stellar customer service. Staff went above and beyond to make my stay comfortable.

Business

10/10

Exceptional

23 Jan 2023

Michael Desmond

Location was perfect. staff were wonderful and the rooms were top notch. Only negative was the shower ...it's side was way to high to get into that tub to take a shower and im 6'2\"

Leisure

8/10

Excellent

19 Oct 2022

cheryl

Excellent

Leisure Partner

8/10

Excellent

06 Oct 2022

Christine

Beautiful hotel with the BEST location. Steps away from the tube which will take you anywhere. Within walking distance of many sites, shopping, restaurants, etc. (if you like to walk - we walked miles every day). The negative? The hairdryer provided only worked in an outlet in the bedroom. Wouldn’t work with the international outlet that we brought. Not the best for someone who needs a hairdryer with a mirror in the morning.

Leisure Family

8/10

Excellent

02 Oct 2022

Alejandro Javier

I like the location of the Hotel and attention to detail of the staff. Should probably get more restaurants for breakfasts option. Love the Spa and the gym

Leisure Self

10/10

Exceptional

02 Jun 2022

Hussein

Good location , limited restaurant choices

Business

10/10

Exceptional

03 May 2022

Michael

Great

10/10

Exceptional

30 Oct 2021

glen

Great Mayfair Hotel

Excellent venue for trip to London

Friends_and_family Family

10/10

Exceptional

10 Oct 2021

kaley

Fantastic service

Leisure Friends

10/10

Exceptional

22 Sep 2021

Belinda

Great location for shopping. Delicious breakfast, professional staff and very clean

Business Family

6/10

Pleasant

12 Sep 2021

Phillip

Bad reception!

The receptionist did not know from the computer data that I had already paid in full and even asked me for the money for the room stay. I had to tell him I had already paid it in full. So this confusion caused stress right away in me. It was not very professional on the staff member part. That spoiled the stay at the hotel.

6/10

Pleasant

07 Sep 2021

J

London Trip

A night away in London

Partner

10/10

Exceptional

22 Aug 2021

Mohammad

Amazing

Amazing hotel , friendly staff, comfy room and good location , this hotel will always be my choice when i visit london again

Partner

10/10

Exceptional

27 Jun 2021

W

Great stay and staff

All staff were really excellent, very friendly , attentive and a great credit to the brand. Cant really fault anything about the hotel, felt very premium. It has a steam room but no sauna and would prefer that latter but that really is nitpicking. Would definitely stay again. Am very surprised its only 8.2 as at time of writing

Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

The beautiful Marriott Parklane Hotel is located very central. Just a short minute walk to great stores and restaurants. The staff is exceptional. The rooms are beautiful and comfortable! Just overall a lovely and elegant hotel to stay in! I would stay there again and again!!!!!!!

Friends_and_family Family

10/10

Exceptional

14 Oct 2019

Patty

Wonderful hotel. Loved everything. Great location.

Leisure

4/10

Poor

27 Sep 2019

Mei Yee May

Bad experience

Overall service not worth for me to spend here. From my first step to the hotel entrance till I get in the room was not like 5 stars hotel. Take too long time for check in. Arrange the end of corridor and no view, 1st floor room . Concierge make wrong reservation for my afternoon tea at Fortum Mason. Let me take long explanation to reception to get back my table. Poor experienced

Partner

10/10

Exceptional

17 Sep 2019

Sarah

Excellent service and great comfort

I wasn’t sure when I arrived but was so pleased by the attentiveness of every single person on the staff. Also the room was extremely comfortable. I will day the lobby music sounded tinny and gave impression than a “less than” hotel. Which it is not!! Lovely lovely!

Business

2/10

Poor

07 Sep 2019

MH

The staff are thieves !!! I lost cash from my room and no one cared !!! Terrible feeling when the room service staff can’t be trusted !

Leisure Self

6/10

Pleasant

18 Jul 2019

David

Some problems

Room wasn’t ready until 4:30pm which after an overnight fight where you get in at 7am is pretty tough. I extended my stay an extra day but it wasn’t recorded and I had to re-extend the stay on my original check-out date when I was in a rush to make a meeting. The service at lunch too slow and somewhat apathetic. The room was great. Spacious and well furnished. Nice bathroom and decent closet space. The maid service was good.

Family

10/10

Exceptional

16 Apr 2019

Linda

amazing

Partner

10/10

Exceptional

01 Mar 2019

Verified traveler

Excellent service! The only negative point is that I had to queue for check-in and check-out.

10/10

Exceptional

07 Feb 2019

Verified traveler

Great location, and lovely rooms and decor. Perfect for what I needed.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2019

Simon

Highly Recommended

The Marriott London only has about 150 rooms but the quality is outstanding. I was upgraded as a Marriott Gold member and the room just perfect. The Hotel staff were very helpful and well mannered and also fun. Of course you can’t be the location Park Lane and Mayfair.

10/10

Exceptional

28 Dec 2018

Verified traveler

We happy with this hotel, Everything was perfect from the first day until last day. More than good and perfect.. thank you

Family

8/10

Excellent

18 Dec 2018

Verified traveler

This is good hotel. The location is very good. But price is litle expensive.

Business Friends

8/10

Excellent

18 Dec 2018

Verified traveler

This good hotel. price is little expensive. the location is very good.

Business Friends

8/10

Excellent

18 Dec 2018

Verified traveler

It is good. It is near our location. Price little expensive. staff are very polite.

Business_and_leisure Friends

4/10

Poor

14 Dec 2018

Rebecca

No bath in the room which was very disappointing when I was cold and needed a soak to warm up! They offered us another room with a bath but it smelt of smoke and was a dark room. So we ended up returning to the room with the shower. Poor show for the amount of money it cost.

Family

10/10

Exceptional

25 Nov 2018

sesh

Nice hotel in great location.
However room size rather small and the Beds were not comfortable.

8/10

Excellent

03 Nov 2018

Verified traveler

Great hotel!

Very clean and well maintained hotel. Touristy location. Would recommend for business travelers with meetings in the surrounding areas not overly concerned with modern style, or for older couples. Food is decent

4/10

Poor

29 Oct 2018

Verified traveler

I booked two rooms, one room for the one night was great and big which was to be expected for 800$ a night, the other room for the two nights was half the size but still 800$ a night and there were two people in that one opposed to only one person in the big room.
Ridiculous

8/10

Excellent

24 Oct 2018

Verified traveler

Lovely but......

Excellent condition and excellent service when you can get it. Medium term problem with Sky Sports and BT was frustrating as had to ask to be accessible and told. Breakfast took forever (80 minutes) for bacon and eggs and some toast. Lovely location, lovely room could be better though.

8/10

Excellent

11 Oct 2018

Sk

Nice hotel, Close to Metro, near Oxford with many shops

10/10

Exceptional

05 Aug 2018

Paula

Great location, Concierge very helpful, and hotel was perfect !!!

Friends

10/10

Exceptional

28 May 2018

Helen

The hotel had plenty of staff on duty and concierge as well front desk personnel was wonderful. Our room was serviced immediately every time we exited. Only disappointment was bar closing so early. No nightcap for us! 😩

6/10

Pleasant

09 Dec 2017

Verified traveler

Not value for money

Very expensive for such a medioker hotel. Poor room and a below average breakfast.

Partner

10/10

Exceptional

14 Nov 2017

Verified traveler

Great Location

Great staff that were very helpful and wanted to make our stay memorable. My suggestions would be to increase the number of towels in the room, face cloths and hand towels not replaced after the first day just two bath towels for two people. We could easier ask for them but they should be replaced. Also espresso coffee pods were nice to have in the morning but our cleaning staff kept replacing our used ones with decaf pods:( Additionally for a room with two people they only put one housecoat?

Over all we were happy with our stay. One of our rooms was upgraded due to a mix up on check in and they also gave us free breakfast and wifi to make up for it.

We went with our teenage daughters and would definitely return.

8/10

Excellent

11 Nov 2017

Rudy

Excellent location!

Stayed 4 nights for business matters. Very good service and excellent lunches. This Marriott is conveniently located next to Oxford Street and 1 minute from Marble Arch (Central line). I enjoyed the stay.

8/10

Excellent

02 Oct 2017

Love Marriott

Fantastic Staff and extremely willing to assist.

Excellent staff with great ammenities. Rooms very well presented and room serviced to excellent standard.

4/10

Poor

23 Sep 2017

Dr Thamer

I didn't feel welcomed

10/10

Exceptional

31 Jul 2017

Amit

Great Choice

I've stayed in a few central London hotels over the past few years and I am pleasantly surprised to say that this was my best stay to date. This was my second stay at this hotel after a couple of years.

Upon arrival, I was greeted by Daniel who was extremely helpful. I got a complimentary upgrade to the superior room which was very nice. Large room, big shower, Japanese style electronic toilet, large bathroom. Good size room with TV (with the sports and movie channels). The room was clean and quiet. All of the rooms were refurbished in 2014/2015 and are of a high class.

I did speak to Betty on a few occasions and her client service was outstanding. I have to say that I was impressed by all the staff.

when I stayed last time, the pool was not completed and I missed out. It is such a joy to have a pool in a central London hotel. The pool and steam room are fantastic.

The breakfast was superb, however, it is al-a-carte, so allow enough time as I was in a rush on one of the days and it took some time to arrive. The quality and selection of the food is excellent and the service was outstanding. Try and get the breakfast included with your room as it is on the pricer side, depending on what your order.

The location is good, 2 mins from Marble Arch station and WIFI was also good.

Clearly, I will not hesitate to stay at this hotel again and would highly recommend it to others.

8/10

Excellent

30 Jul 2017

Verified traveler

Overall very nice. Great location. Friendly staff.

8/10

Excellent

13 Jul 2017

khaled

Very Good location for shopping

-Nice hotel
-Good location
-Welcoming staff
-room service very slow: I ordered chips and cheese and bread it took 1 hour and the order was wrong.
-Very helpful concierge
-the room some days clean and the other not

4/10

Poor

11 Jul 2017

fawaz

A 1 star for a 5 star hotel

-AC does not work
-Mosquitoes inside tye room due to the room being close to a terrace which the hotel is renting for a restaurant-bar who kerps tye door open
-Too noisy
-housekeepers don't do their job. They take used towels and don't replace them with fresh ones
-the mini bar is not being checked for replenishment until you call them.
Overall experience was bad

8/10

Excellent

09 Jul 2017

Andrea

Trendy newly refurbished and boutique hotel. No restaurant or food per se. Marginal wifi service. Otherwise cool place to stay and convenient.

Partner

10/10

Exceptional

09 Jul 2017

Helen

Fabulous location and friendly staff.

Friendly attentive reception staff. Bar staff amazing. Comfortable bed and good shower.

10/10

Exceptional

04 Jun 2017

Craig & Joni

Great Location for the \"Tube\" , Busses & Shopping

My wife and I stayed there for her 60th birthday. Everyone on the staff that we met was very polite and eager to help however they could. The room was large, well lit, tastefully furnished and the bed was very comfortable. The Marble Arch tube stop is just a few feet from the hotel which makes it easy to get around London. It was definitely worth the money.

10/10

Exceptional

27 May 2017

Fhb

Accommodation's and staff very good.

Would stay there again it was a great location for bus or walking tours.

10/10

Exceptional

19 May 2017

Verified traveler

Amazing !

Amazing!

Partner

10/10

Exceptional

03 May 2017

Matt

Great location, great hotel.

The hotel staff was excellent and the restaurant (Lane's) was great. The staff in the restaurant were charming and very, very friendly and accommodating. The hotel was situated very close to the tube station as well as several public bus stops.

10/10

Exceptional

25 Apr 2017

ahmed

Superb location

Every thing was amazing this hotel is the best in term of location, staff ( omg they are phenomenal), cleaness of the room, beautiful bathroom (except shower), lovely lounge area and respectful GYM.

8/10

Excellent

17 Apr 2017

Isabella Wai Man

Good service

This is a wonderful hotel with good service, everyone in here is very helpful with amazing smile.

Family

8/10

Excellent

12 Mar 2017

Verified traveler

Great experience

The welcoming staff with a smile was the attractive issue about marriott park lane hotel, room service, location and cleaniness were great, the only issue I didn't like is that sound transfer so easily through rooms

Partner

10/10

Exceptional

13 Feb 2017

JC

A Wonderful Weekend

The hotel was perfect for a gateway with my wife.
Everything was perfect.

We took the option with breakfast included, and. I feel it was better.

The gym and the pool are very good

10/10

Exceptional

26 Nov 2016

Couple

Great hotel at Oxford Street, Marble Arch

Great staff, decent restaurant, great location for shopping and touring. Across the street from Speakers Corner. Adjacent to Marble Arch tube station.

10/10

Exceptional

07 Oct 2016

Verified traveler

Stayed in a junior suite for one night. Amazing service and beautiful rooms. Executive lounge was well-stocked.

8/10

Excellent

29 Jul 2016

Kuben

Stay in London

Good Hotel.
However front desk is very slow. I have been requesting an invoice from them for the last 3 weeks and nobody responds to my e-mails

10/10

Exceptional

10 Jul 2016

Denise

Top notch place. Truly amazing!

Absolutely one of the best hotels I have stayed in. I can't even think of an area where they could improve. The room and pool were amazing. The staff at the hotel and resturant were top notch. They didn't miss a beat! Impressive little details such as the scented candle in the workout/pool reception area. This was my 2nd visit and I recall it being just as great 4 years ago. Looking forward to returning.

10/10

Exceptional

31 May 2016

wael

Very ice

Partner

10/10

Exceptional

16 May 2016

Verified traveler

Conveniently located with top notch staff

I recently spent three nights at this Marriott, and found it a wonderful experience.

10/10

Exceptional

30 Apr 2016

Verified traveler

Exelent

The hotel has a very good location! Near to all pubic transportation. Near to shops, walking distance to church and parks.
The staf is very kind and profetional, always at your service on your request.

10/10

Exceptional

30 Jan 2016

Muneera

Expensive but worth it

This hotel was excellent although it is quite expensive. We have been looking for the best hotel in London for years and this is the closest to perfection.
I loved this hotel.

Family

6/10

Pleasant

09 Dec 2015

Rena

Breakfast service was dreadful.

Family

10/10

Exceptional

26 Sep 2015

MOHAMED

Nice stay

Nice clean rooms, great location

Family

8/10

Excellent

16 Sep 2015

Rachel

So nearly perfect - great location for Marble Arch

The newly refurbished Marriott is a super hotel to stay in. We chose it because we were going to the Proms in the Park and the entrance was literally across the road from the hotel. 2 minutes from Marble Arch underground station and Oxford Street, you really couldn't get closer to public transport and shopping. The hotel staff were extremely polite and helpful. Nothing was too much trouble. The room was at the rear of the hotel which we were grateful for as facing Oxford Street or Park Lane would have been noisy. The hotel amenities were lovely (including a pool!) and the bed was extremely comfortable. The niggles which stopped me from giving this a perfect scoring is that it was obvious a smoker had been using the room before - the bedding smelled of smoke and one of the staff had to come and close the window after we had arrived. Also the air conditioning didn't work and the volume control for the audio in the bathroom didn't work either. We were in room 331. Other than that, the stay was very enjoyable.

Partner

6/10

Pleasant

15 Sep 2015

Paul

Bad service from staff, room wasn't ready at 3pm. Beautiful hotel, lovely room, just a shame that we were made to wait!!

Partner

6/10

Pleasant

11 Jun 2015

Philip

A diificult stay

We had problems with our stay- House keeping was found to be deficient.
Also on checking out, they were trying to double charge us on breakfast and wifi, though both these were paid for in advance as mentioned in the booking sheet. It took some persuation for them to bill us correctly -they asked for a copy of the booking sheet though admittedly, the room tariffs have already been paid for.

Partner

10/10

Exceptional

09 Mar 2015

Verified traveler

Top Notch

This hotel has gone through recent renovation and is now surely one of the best places to stay in London.

Pro's: Friendly staff, large room, super bathroom with high end Rainshower, light switches where you expect them to be, large TV with all the sport channels, excellent al a carte breakfast. Heated towel rail was a nice touch. Initially, we were informed that the WIFI was chargeable but it turned out to be free and was very efficient. Swimming pool is good. Location is excellent.

Note that this hotel is on North Row (not on Park Lane as is mention in most places), so was initially hard to find.

Few small things to note.The main entrance does not have a lift, so might be a challenge for disabled guests. The room also doesn't have a master light switch (so significant waste of electricity and slightly annoying having to switch off every light when going to sleep. There were also a couple of lights that remained on for smoke alarm/fire exit but these were brighter than they need to be).

Overall, very very impressed. A boutique hotel that lives up it's 5* billing.
Room Tip: All rooms were newly renovated. Very hard to fault. Would have liked to have seen a master switch to switch off all lights.

10/10

Exceptional

20 Feb 2015

Verified traveler

Top Notch

This hotel has gone through recent renovation and is now surely one of the best places to stay in London.

Pro's: Friendly staff, large room, super bathroom with Grohe Rainshower, light switches where you expect them to be, large TV with all the sport channels, excellent al a carte breakfast. Heated towel rail was a nice touch. Initially, we were informed that the WIFI was chargeable but it turned out to be free and was very efficient. Swimming pool is good. Location is excellent.

Note that this hotel is on North Row (not on Park Lane as is mention in most places), so was initially hard to find.

Few small things to note.The main entrance does not have a lift, so might be a challenge for disabled guests. The room also doesn't have a master light switch (so significant waste of electricity and slightly annoying having to switch off every light when going to sleep. There were also a couple of lights that remained on for smoke alarm/fire exit but these were brighter than they need to be).

8/10

Excellent

21 Jun 2014

Fawaz

Excellent service

Service level was of high standard. Location is perfect as hotel overlooks Hyde park and at the heart of shopping centers.

10/10

Exceptional

27 May 2014

Einav

An excellent hotel

We arrived to London for a family trip. It is an excellent hotel. It is in central and good location. It is on the marble arch (near the hyde park and Oxford street). There is spa and beautiful indoor swimming pool. The rooms are good. The only thing that disturb me is the fact that the hotel is in renovation and no one inform me about it. There is no lobby in this period of time but it didn't disturb us. Next time in London I will book again this hotel.

Family

10/10

Exceptional

16 May 2014

Jenny Kimbrell

Very comfortable

We were only there for a weekend. The staff was helpful. Rooms very spacious for London. Would stay there again.

10/10

Exceptional

30 Apr 2014

ziggys

Londontrip

I travel quite a lot ,overall I have a wonderful experience ,All the staff members of this hotel are polite and always want to help to make your travel safe ,I will recommend this hotel to everyone,thanks

Family

10/10

Exceptional

29 Apr 2014

C.Sheehan

Family weekend break

Staff extremely friendly and helpful.
No parking but off site parking available £40 for 24 hour parking, £8/hr with a 20% discount available from concierge.
Food is very nice in restaurant.
Would definitely recommend and will definitely return but not hire a car. London is very expensive for parking and speed traps are everywhere.
Tube is right outside and can bring you everywhere.
Open top bus is great and ticket last for 24hrs.

Family

4/10

Poor

08 Apr 2014

Avtar

Small rooms and reception is more like a travelodg

Location is good, rooms are small, reception and lobby is tiny. Staff are friendly but it seems unless you are loaded and staying in a suite you are wasting your money staying in this hotel.

10/10

Exceptional

15 Mar 2014

Verified traveler

London England with kids

Great Hotel. Perfect location for tour bus, underground, shopping, food, hyde park. Staff very pleasant, concierge very helpful for tour booking and details. Surprised to find out that some food was included! Unlimited drinks, basic meals and snacks. Kids swam in pool at night. Very clean hotel. KING SIZE bed (hard to find in England).

Family

8/10

Excellent

22 Feb 2014

Verified traveler

Location great and staff very friendly

this is a great location and the staff were exceptional. Room was ok, if a bit dated.