Name: Park Grand Mayfair
Address: Great Cumberland Place, 31, London, W1H 7TA, GB

10/10

Exceptional

14 Jul 2026

Adele

Excellent location, staff very friendly and helpful. The only downside is the rooms are very small.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Tina

The hotel was quite tucked away, but once we found it it was a perfect location for the Hyde Park BST.
Our room was quite small I felt as it was sold as a deluxe double. Unfortunately the air conditioning didn't work, however, the staff brought up a large free standing fan which helped.
Breakfast was good, all you can eat buffet in a very chilled setting. The staff were very good, helpful and courteous, especially the young lady who checked us in. Also a treat was left in my room for my Birthday which was a lovely touch. Overall a good stay had.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Garrie

We booked the hotel to attend a gig at Hyde park so location wise it was great.
The kerb side appeal and entrance of the hotel along with an excellent reception and customer service gave a great first impression.
The room however was somewhat disappointing. We were in the bowels of the earth in a very small room, barely enough to walk around the bed, with a bathroom barely big enough to move around. The shower still had the hair of the last occupant, the shower door didn’t work well and the wood work was rotten
The natural light in the room was poor. General maintaining the room was poor- damaged head boots and rotten skirting boards for example
The bed was small but very comfortable There was a iron and fridge in the room although not sure how you could use a ironing board in the room as there wasn’t space near to a plug to set one up
There were nice touches like fruit and water in the room. Soundproofing to the upstairs rooms was very poor, I could tell what they were doing on the toilet and sounded like there was a marching band rehearsing
Breakfast was adequate
Whilst the staff were absolutely fantastic and couldn’t do enough for you, the hotel really wasn’t value for money. Their room descriptors are not accurate. How this was a deluxe room I really do not know and at just under £300 per night, it really didn’t live up to expectations

Partner

10/10

Exceptional

04 Jul 2026

Mandy

A lovely hotel, with very friendly staff.
We stayed here to celebrate my husband’s special birthday and the staff decorated the room with balloons, rose petals and a beautiful cheesecake.
The bathroom is a little small and lacked storage but a small price to pay for such a brilliant location.
We will definitely stay here again.

Partner

10/10

Exceptional

04 Jul 2026

Cathryn Joy

Lovely place to stay overnight - close to Hyde Park for BST. Will definitely revisit if we attend next year.

Family

8/10

Excellent

28 Jun 2026

Daniel

Beautiful hotel, very central to everything, but maybe have something more to choose from in the hot breakfast

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Liam

Shocked that a four star hotel has a room without windows — room was like a shoebox with absolutely no sunlight — was quite unpleasant and i’m surprised the offer this given prices are ~$350 a night.

there is also a difference between the names of the room classes on this booking website and the hotel website

10/10

Exceptional

05 May 2026

Duncan

We had a really pleasant stay from start to finish. The room was lovely and very comfortable, with everything we needed to relax after a long day. The entire hotel was impressively clean, which made a big difference and added to the overall feeling of quality and care.

It was also very easy to find, which made arrival stress free, especially when traveling somewhere new. The location is fantastic, with great access to nearby attractions, transport, and places to eat, so getting around was simple and convenient.

Overall, it was a smooth and enjoyable experience, and we would definitely consider staying here again in the future. A special thank you to those on the front desk!

Self

8/10

Excellent

30 Apr 2026

Penny

The staff were all lovely, brilliant service and nothing was too much trouble.
Breakfast was great, plenty of choice.
Wifi was good all over the hotel.
This hotel look tired and could do with a revamp... lots of broken bits like floor tiles in our bathroom and a few light fittings. Lucky I had a double bed to myself because one side a spring had gone and there was a big dip! Needless to say I slept on the other side which was comfortable.

Overall this hotel is fine if you don't want or expect a 4 star stay.

Family

10/10

Exceptional

28 Apr 2026

David

Full English Buffet Breakfast was fresh and well served.

Family

8/10

Excellent

12 Mar 2026

Colin

Good , staff were very good

Partner

10/10

Exceptional

19 Feb 2026

Guy

Outstanding staff supporting reception and breakfast - the chef delivers the best omelette ever!

Self

10/10

Exceptional

26 Jan 2026

Eleanor

the rooms are spacious and the location is very convenient for me. the staff is really attentive and polite.

Business Self

10/10

Exceptional

02 Jan 2026

Romana

The hotel was lovely for my birthday stay with my Mum and sister. January on Reception was so warm and friendly. Close to Selfridges. Would deffo stay again

Leisure Family

4/10

Poor

15 Dec 2025

Aaron

It needed to be hotter

Business

8/10

Excellent

28 Nov 2025

Michelle

Staff were very friendly

Partner

10/10

Exceptional

22 Nov 2025

Armin

Good place and hospitality

10/10

Exceptional

16 Nov 2025

Emma

Fantastic welcome on arrival. Staff were exceptional, friendly, welcoming and professional. Hotel reception was clean and lovely decor. Bedroom was large, clean and plenty of room. The only downside was the bathroom was slightly tired around the edges and I thought the shower tray was going to overflow due to the slow drainage of the water. Loved our short stay. Perfect location and will definitely be back.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Matthew

very nice and convenient hotel

Partner

10/10

Exceptional

27 Oct 2025

Patrick

A very good hotel in a great location. All of the staff on reception were brilliant - responsive, kind and helpful. The room was very nice, everything one would need. Highly recommended.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Steven

Second time here, just a good as the first

Business

8/10

Excellent

18 Aug 2025

Karen

I liked the openness of the hotel and the furnishings. The extra tea/coffee and cold water tap are an excellent idea too.
I would like to mention that our room was adequate for one night but for 3 people it would have been too small for a longer stay with the sofa bed pulled out to accommodate the 3rd person.

Leisure Family

10/10

Exceptional

03 Aug 2025

Colin

Wonderful staff/location

Perfect staff. Made us feel like millionaires.

Partner

4/10

Poor

28 Jul 2025

alanoud

Not give us the room we choose

Leisure

10/10

Exceptional

27 Jul 2025

Joanna

Excellent

Leisure Family

8/10

Excellent

22 Jul 2025

Fiona

Clean as expected. Lovely breakfast manager - nothing too much trouble

Partner

10/10

Exceptional

18 Jul 2025

Claire-ann

Excellent

Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in.
I would definitely book again

Partner

2/10

Poor

15 Jul 2025

Deborah

There is no restaurant
There is no Room service
We did not have a deluxe double room despite it was booked and confirmed moths ago and i notified them we would be late checking in. I have given the gotel chance to respond but honesty i dont think they care. The staff were good e

Leisure Partner

6/10

Pleasant

15 Jul 2025

ian

Number of issues, room did not reflect images on website, very small with no room to move around. air con not working and even after reporting it, never got a follow up call. Fridge not plugged in so took time to get to temp which due to weather, should have been on at arrival.
Breakfast good

Leisure Partner

2/10

Poor

15 Jul 2025

Michelle

I just like the location. Other than that, I regret staying there. Washroom is dirty, dirty kitchen sink and under the sink, utensils not washed properly, and lots hair on floor/not mopped well and dusty. I should have taken photos as soon as I came in. The owner needs to talk to the cleaner or check after cleaning.

6/10

Pleasant

13 Jul 2025

Kyra

Unwelcoming.

The hotel was in great proximity for our needs and very clean although reception staff seemed a little aloof and somewhat unfriendly.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

Christine

Fantastic hotel, great location

Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.

Partner

10/10

Exceptional

11 Jul 2025

Verity

We were allowed to check in early and leave our bags with reception, which was very helpful. Similarly, that allowed us to leave our bags after check out. It made shopping so much easier.

Whilst it might have been nice to get a drink in the hotel bar after the event we went to, they don’t have this facility. Other than that it was a lovely stay. Would recommend going to a local shop before heading back to the hotel if another guest found themselves in the same position.

Leisure Family

6/10

Pleasant

10 Jul 2025

Rabia

Great location staff amazing, just the room we had in the basement as too close to the doors and steps so very noisy

Leisure Family

8/10

Excellent

02 Jul 2025

Verified traveler

Well located

Nice reception and we had a room in the basement which was well air conditioned. Well located hotel and was reasonably priced.

Partner

8/10

Excellent

26 Jun 2025

Denise

Beautiful additional touches - Great Value

Lovely hotel with all thebkiyyle extras to make your stay enjoyable. Obviously a woman involved in the planning, some nice touches: water, fruit, ear-buds, cotton wool, elemis toiletries, slippers, plus a delicious brekkie!

Business

10/10

Exceptional

22 Jun 2025

Vic

Good hotel in excellent location for what was needed

Partner

10/10

Exceptional

21 Jun 2025

Noel

Clean, good location. Staff pleasant

Leisure Self

8/10

Excellent

07 Jun 2025

Douglas

Fabulous location near Marble Arch. Close to great restaurants, shopping, and Hyde Park.

Self

4/10

Poor

06 Jun 2025

Mark

Not a 4 star! Property is in a great area just off Marble Arch, reception area is nice and the staff are helpful however the single rooms on the lower ground floor are grim! Damp cold and windowless, very unpleasant to sleep in

Business Self

10/10

Exceptional

30 May 2025

Emily

Great location and room

Leisure Family

6/10

Pleasant

26 May 2025

Jenny

Room was very dark with little natural light and service was ok, but that was it.

Partner

10/10

Exceptional

09 May 2025

Abubakar

Staff were excellent, especially January who couldn’t do enough for us. Thank you

Leisure Partner

8/10

Excellent

03 May 2025

Sean

I expected better

Check in wasn’t the fastest, nice clean hotel. Very annoying we had to tune the Television in every time we turned it on to the loss off nearly ten minutes each time. Cracked floor tiles in the shower room.
Room very hot even with the aircon on the lowest setting of 19 degrees. Local parking was £38 around the corner for the one nights stay

Partner

6/10

Pleasant

29 Apr 2025

Helen

Overall good, breakfast needs work.

Overall a lovely stay. Warm and friendly reception staff, hotel in a great location. Breakfast let things down as although there was a great selection, it was cold. We even tried at 7:30 when it opened but alas the hot food was tepid at best.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Abubakar

This place is amazing and the staff are first class. They couldn’t do more for us. Thank you

Leisure Partner

8/10

Excellent

08 Apr 2025

Wai Ping Stanley

Good services particularly with unlimited bottles of water provided. Everything was good except malfunction of USB port and mattress is too soft.

Leisure

10/10

Exceptional

07 Apr 2025

Claire

Weekend

Fantastic hotel in a great location.
Would happily book again
Good weekend base

Friends_and_family Family

4/10

Poor

06 Apr 2025

Jon

Fundamental issues with the hotel

Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.

Self

10/10

Exceptional

25 Mar 2025

Raul

In general, great property and location. The staff very professional, accommodating and helpful. My room could use a bit of an update but overall I was very happy with my stay. I will book here again on my next visit.

Leisure Self

10/10

Exceptional

13 Mar 2025

RUBINDRA

Perfect

10/10

Exceptional

25 Feb 2025

Nathan

good service good price.

Business Self

10/10

Exceptional

19 Feb 2025

gary

Everything was spot on and front desk staff very pleasant.

Leisure Partner

10/10

Exceptional

16 Feb 2025

S

Lovely Staff and Hotel

A lovely warm welcome from January, a free upgrade and breakfast was given on arraval. Very clean tidy spacious room with all necessities available. Quiet, warm, comfortable night sleep. Lovely breakfast and eat checkout.

Partner

10/10

Exceptional

01 Feb 2025

Ammar

Great Hotel

Amazing staff, great location, and good place to stay. Definitely will stay in every time.

Partner

10/10

Exceptional

24 Jan 2025

Steven

London trip 2025 #1

Great location

Business

8/10

Excellent

18 Dec 2024

Amir

.

Leisure Partner

2/10

Poor

15 Dec 2024

Lara

Do not stay here! Terrible

Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.

Partner

10/10

Exceptional

10 Dec 2024

Mladen

Bathroom is relatively too small

10/10

Exceptional

10 Nov 2024

Dean

Excellent service and experience

Had an amazing time here. The staff are excellent and the manager was extremely helpful to us - will definitely be coming back. Also breakfast was great

Partner

10/10

Exceptional

07 Nov 2024

Iain

Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.

10/10

Exceptional

23 Oct 2024

Dinesh

Excellent staff, Excellent breakfast and overall great experience

Partner

10/10

Exceptional

20 Oct 2024

Wendy

You won't get better value for your money!

Absolutely spot on - bags stored early and taken to our room for us. Reception with fresh fruit/chocolates etc for guests. Breakfast fabulous choice and offer of eggs cooked differently/omelettes. Ladies in catering so attentive. Absolutely fabulous gem of a hotel - will definitely go back.

Partner

10/10

Exceptional

30 Sep 2024

SUSAN

Clean rooms staff very helpful. Breakfast was good with lots of options.

Leisure Family

8/10

Excellent

29 Sep 2024

Reece

Suitable stay for the night

Check in and staff were amazing, entry was lovely...but when we arrived in our room it was nothing like any of the pics showed, very cramped but was nice and cosy when in even if the tv and some parts of furniture were damaged/aged. Breakfast was lovely and was easy to get in and out of the hotel.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2024

Jed

Great little hotel in the heart of London, everything is pretty much in walking distance. Clean rooms and kind staff memebers. Really recommend the breakfast here.

Partner

10/10

Exceptional

20 Sep 2024

Carol Ann

A wonderful boutique property run by super caring and efficient staff

Leisure Self

10/10

Exceptional

16 Sep 2024

Howard

The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Tobias

Really enjoyed our stay here the hotel is amazing so clean, modern and fresh and see defo 5star ratings

Partner

10/10

Exceptional

13 Sep 2024

Candice

Wonderful stay, hotel is quiet, beautiful and the staff can not do enough for you. Lots of little individual touches throughout our stay. Will definitely stay again!

Leisure Friends

10/10

Exceptional

12 Sep 2024

Ruth

Overnight stay in a central hotel with a fabulous breakfast.

10/10

Exceptional

08 Sep 2024

Lisa

Great hotel to stay. Really lovely staff and great location. Rooms clean and tidy. Will definitely look at booking again when back in london. Thanks for a great stay 😀

Business Self

6/10

Pleasant

08 Sep 2024

Verified traveler

Return visit after 6 years. Great location and a good clean hotel, however felt disappointed with my stay, as the bathroom needed some attention. This was a shame as the bathroom was with modern décor and only needs a small amount of investment / repairs for the bathroom to complement a great room and hotel. Room 403. Disappointingly I would now consider other hotel options for any further stays in London.

Partner

8/10

Excellent

08 Sep 2024

Dawn

Very quiet area near Marylebone and Oxford street for shopping . Staff were lovely. We were offered a glass of fiz on arrival . The lobby area
offered fresh strawberries and bottled water .
Although we were too early to check in a coffee was offered in the dining room which was very kind.
Room was small, but suited our stay perfectly.
Would recommend this hotel

Leisure Partner

10/10

Exceptional

06 Sep 2024

Thomas

Had a lovely stay here, staff were so nice

Leisure Partner

6/10

Pleasant

20 Aug 2024

Joseph

Single room with a single bed is extremely small.
On the websites wrong size is displayed.

Business Self

8/10

Excellent

12 Aug 2024

SONIA

The room was small but all the facilities required were provided.

Leisure Partner

8/10

Excellent

11 Aug 2024

Kalpana

Nice stay for 2 nights. Very convenient location .

4/10

Poor

10 Aug 2024

Jose

Just ok

The room looks like nothing in the picture. Hotel is out-dated in design with very small rooms. It was expensive too.

10/10

Exceptional

04 Aug 2024

Susan

Perfect Location At A Reasonable Price

Perfect location, staff very friendly and obliging. Complimentary fruit and water in room as well as at Reception, also marshmallows/dates and chocolate mints should you want! Arrived early, room not ready, left our bags and on our return they had been taken to our room

Partner

6/10

Pleasant

28 Jul 2024

Keely

Staff and cleanliness upon arrival was great, couldn’t fault the staff they were lovely, We booked the deluxe double room, which we got a room in the basement with no functioning window to get any air it was very small, I’m no good with small areas was very claustrophobic, none of the pictures show rooms without windows so didn’t think this would be a problem. asked if we can move they moved us to a slightly bigger room, don’t think it was great value for money but is in a great location. Rooms are definitely not sound proof could hear all of the convos from next door especially in early hours of the morning, breakfast was great we couldn’t fault this, overall hotel is good staff are lovely but just a lot of money for the type of rooms we were given.

Leisure Partner

6/10

Pleasant

25 Jul 2024

Peter

Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Catherine

We booked to stay in the 'Park Grand Marble Arch'. But 2 days before arrival we received an email to say there was a problem and we were being moved to the Grand Royale Hyde Park.
Disappointing that at such short notice we were moved. Customer service regarding this move was limited and vague. Still refining emails asking how it start was at the Park Grand. All very bizarre!?!

10/10

Exceptional

09 Jul 2024

jayne

The hotel was in a great location next to Hyde park.
Staff at breakfast were really good and very helpful nothing was too much trouble for them.
Breakfast was good but a little cold but they made you any thing you wanted

Leisure Family

10/10

Exceptional

05 Jul 2024

Jennifer

Great Little Hotel

Lovely hotel, very clean and rooms were a great size. Room was ready early for check in and service at reception was great. Plenty of clean towels provided in the room and Elemis toiletries. Very reasonably priced and great location. Would definitely stay again when we come to London next.

Partner

10/10

Exceptional

05 Jul 2024

Terry

Highly recommend

Staff were very friendly and accommodating. The room is lovely and one of the comfiest beds we have slept in at a hotel.

Partner

10/10

Exceptional

03 Jul 2024

Lisa

The Park Grand Marble Arch Hotel was very conveniently located and very good value compared with other hotels nearby. The staff were very friendly and helpful, fresh fruit was available at reception and in my room, and everything was provided for a comfortable overnight stay in central London.

Business Self

8/10

Excellent

03 Jul 2024

Tom

Perfect location.

Leisure Self

8/10

Excellent

02 Jul 2024

Ian

Very pleasant stay, the hotel staff were lovely, very helpful. The only downside was, despite turning off my air conditioning and bathroom extractor fan there was an annoying buzz (probably the extractor in an adjacent room) that was quite audible and kept me awake for quite a while.

Leisure Self

10/10

Exceptional

01 Jul 2024

David

Stayed 30th June

When we arrived at the hotel to drop our bags off the lady on reception couldn’t have been more helpful.
She offered us a welcome glass of Prosecco and asked us about what our plans were.
When I informed them it was a 40th birthday celebration they asked if we’d like a complimentary bottle sent to our room for when we returned.
They also made the bed with a swan towel and rose petals.
The hotel reception was stunning and the rooms were very clean with comfortable beds.
The facilities at the hotel were really good and the breakfast was very nice.
I would highly recommend this hotel.

Partner

10/10

Exceptional

26 Jun 2024

John

Very cozy and upscale...room was nicely appointed.

Business Self

6/10

Pleasant

23 Jun 2024

James

Served its purpose

Quick and easy check in, great location and easy access to the tube, the room was clean however there was a smell coming from the bathroom, assuming this was from the drain, the bed had a dip in the middle of it which wasn’t great but the pillows were soft and clean, overall it served its purpose but for the cost, you would expect a little more comfort than what’s currently provided.

Business

10/10

Exceptional

20 Jun 2024

Anwar

Remarkable hotel in a perfect spot of London

A very high standard of services that makes every guest as a special. A spacious room plus a delicious breakfast buffet served with a fruity delicious taste of coffee , that’s what I called a truly English hospitality.

Friends_and_family Family

10/10

Exceptional

08 Jun 2024

Lisa Ann

Great stay

Just one night but the service and standard was excellent. Lovely Friendly staff who couldn’t do enough for us.
We will definitely be back

Thank you so much

Friends_and_family Friends

6/10

Pleasant

20 May 2024

Verified traveler

It won't be to everyone's taste

I was expecting more for my money, however it was satisfactory considering I was only in the room for a matter of hours after an evening event. The pictures are a bit deceptive, I was surprised at how small my room was and I noticed limescale was still visible on the shower doors - water pressure was good though.

I was slightly bemused that you arrive at the hotel's address to find scaffolding and a sign directing you to an entirely different hotel. This made finding the hotel interesting to say the least.

The staff seemed nice and polite.

Business

10/10

Exceptional

26 Apr 2024

Philip

Great location

Leisure Partner

8/10

Excellent

09 Apr 2024

steven

Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.

Leisure Self

10/10

Exceptional

25 Feb 2024

Michael

Hotel got changed last minute but wasn’t disappointed very nice

4/10

Poor

24 Feb 2024

Cassandra

The entrance to the hotel was nice. Reception staff were pleasant. When we walked in the room it smelled of cigarette smoke with air freshener over the top. The room itself was clean but quite small. Fine for 1 night but not a longer stay.
The bathroom however was quite disgusting and in much need of renovation. Loose floor tiles and wall tiles. The shower cubicle obviously leaks and there has been some awful silicon work done to try and fix it. Dirty marks and limescale everywhere, which is pretty obvious in a black and silver room. The wooden vanity unity was all corroded where water has ingressed over time. All of this resulted in a very strong mouldy mildew smell that was quite overpowering. Even with the door shut i could still smell it whilst laying in bed. We didn't want to use the shower because it was so gross. Very unexpected for £210 a night. Disappointed and wouldn't stay again.

Business Partner

2/10

Poor

14 Jan 2024

Laurence

Great location. However, the rooms I thought I was booking weren’t as shown in the images and one
Room has a smell of smoke

Business Partner