Name: Riu Plaza London The Westminster
Address: John Islip Street 30, 30, London, SW1P 4DD, GB

Riu Plaza London The Westminster

London · United Kingdom

John Islip Street 30, 30View location

100 reviews shown

2/10

Poor

27 Jul 2026

Jashan

We booked a Deluxe Queen Room, we didn’t seem to get that, due to late check in, it would appear that we got allocated some form of accessible room which wasn’t what we booked, this meant that our bathroom was a wet room and really not what we wanted at all, the entire floor of the bathroom got soaked each time the shower was used, the Air con in the room didn’t seem to work properly. Possibly should have addressed this with the hotel directly but we only used it for sleeping but upon reflection it wasn’t a great experience, only silver lining was that the hotel was heavily discounted on Expedia compared to usual price, I’d of been very unhappy had we paid full price for the room.

2/10

Poor

25 Jul 2026

Ali

Unfortunately it was a bad experience, i have booked a presidential suite #1310 it’s the best they have it suppose to have a sofa bed for my adult daughter traveling with me and surprisingly it was just abed and a sofa without a bed and we had a bad experience with the staff for hours, they tried to supplement another room #1209 at midnight unfortunately it was dirty that we couldn’t stay and left it telling everyone in the hotel they act surprised but nothing happens . I was recommended this hotel by Exp

10/10

Exceptional

25 Jul 2026

Amy

Great location and very helpful staff! Hotel very clean and staff very friendly and helpful

6/10

Pleasant

25 Jul 2026

Hilda

Good property

10/10

Exceptional

25 Jul 2026

Tim

Very lovely modern hotel in great location for London sightseeing

8/10

Excellent

24 Jul 2026

Andrew

Good location for access to several tube stations which makes getting around easy but with added bonus of the direct area being quiet and calm.
Rooms are v good and the staff were excellent

10/10

Exceptional

24 Jul 2026

Luciano

Muito bom, minha segunda vez no hotel e as duas vezes foram otimas

6/10

Pleasant

24 Jul 2026

Olga

Will not be staying at this hotel when returning back to London.

10/10

Exceptional

23 Jul 2026

Xin

It's a great hotel right inside the center London. I will come back again in future if I do things around center London.

10/10

Exceptional

23 Jul 2026

Edward

Everything was great excellent location

10/10

Exceptional

23 Jul 2026

Leticia

Excellent location. Very helpful staff. Room are good.

10/10

Exceptional

22 Jul 2026

Hortensia

El desayuno espectacular. La habitación limpia y muy cómoda. En general muy buenos todos los servicios.

10/10

Exceptional

21 Jul 2026

Joanne

None

10/10

Exceptional

21 Jul 2026

Amy

Great breakfast!

Family

10/10

Exceptional

21 Jul 2026

jose luis

Everything was fine, but, the souroundings aré not as safety you can believe, stay aware of a SCAM people trying to robe you telling you that they aré police AND telling you that they a keeping you Safe about a gay that came yo us yo hello g us yo ho for the Best way yo an tourist monumento, in about around the córner, so stay alert, they know theres good people éxiting the Riu Hotel to walk to te orinciple sites of tourism

Partner

8/10

Excellent

21 Jul 2026

Audrey

The hotel was lovely overall, and we would return. We especially appreciated the bottle of wine and the lovely anniversary card waiting for us in the room—it was a thoughtful touch.

However, the air conditioning was set far too cold and we were freezing during the night. There were also no biscuits provided with the tea and coffee. Breakfast had a reasonable selection, including scrambled eggs, bacon, tomatoes, mushrooms, bread, croissants, cereal, cheese and ham, but I found it quite bland and it wasn’t really to my taste.

I mistakenly booked for one person instead of two. The hotel could not add my husbands name to the booking so I had to pay an additional £20 at the hotel.

Despite these small issues, we enjoyed our stay and would happily return.

10/10

Exceptional

21 Jul 2026

Patrice

Great location, quiet area. Buffet breakfast was great, lots of variety of hot & cold selections. Really appreciated early checkin after flying overnight. Highly recommend this hotel.

Partner

10/10

Exceptional

20 Jul 2026

James

Great property, no complaints other than a restaurant is needed.

Partner

10/10

Exceptional

20 Jul 2026

Ivan

The location was excellent- within walking distance of the main attractions of the city but located in a quiet neighborhood. The Tate Gallery is a 5 minute walk away and it's just steps from the Victoria Embankment which makes a nice walk along the Thames. The room was clean, comfortable and the hot breakfast was a great start to the day. My wife and I would stay again.

Partner

10/10

Exceptional

20 Jul 2026

Jonathan

The rooms were small and difficult to accommodate all our devices for charging, but the staff especially Vijay and the breakfast restaurant area. We’re incredible. I was surprised by the spacious restaurant the fitness center was a little difficult to get to. But overall, it is a nice hotel and a nice location.

Family

8/10

Excellent

20 Jul 2026

Mohammed

Overall, we had a pleasant stay at Hotel RIU Westminster London. The hotel was clean, well-maintained, and in a great location. The staff were friendly, professional, and always happy to help, which made our stay even more enjoyable.

There are a couple of areas that could be improved. The lighting in the shower room and toilet was far too dim, making it difficult to get ready, particularly in the morning. The breakfast offered a good variety overall, but some items were below the standard we expected. In particular, the scrambled eggs were disappointing in both texture and taste. The rest of the breakfast selection was good and there was plenty of choice.

Overall, it was a good stay, and with a few small improvements, it would be an excellent hotel experience.

Partner

10/10

Exceptional

19 Jul 2026

Jennifer

We had a good stay and an excellent sleep which made our weekend in London more enjoyable

Partner

8/10

Excellent

19 Jul 2026

Catherine

Overall good. Our first room had dirty sheets. They eventually gave us a new room.

Friends

10/10

Exceptional

19 Jul 2026

Adam

Very clean, friendly and helpful

Partner

10/10

Exceptional

19 Jul 2026

Richard

Great hotel, very well placed for visiting London attractions without being too close.
Great breakfast and nicely appointed rooms.

Partner

6/10

Pleasant

19 Jul 2026

Talbot

Lovely staff
Room clean
But bathroom very dark & and shower was poor and it flooded the room
And no shelf to put anything
I am a single block.
For a lady it would be difficult
Room had no table desk.

Self

8/10

Excellent

19 Jul 2026

Darren

Very nice. All staff welcoming and attentive.
Brilliantly placed for getting around, two tube stations within a ten minute walk.

Quite noisy, could clearly hear the people above.

Would like to have seen some complimentary bottled water and some toiletries, toothpaste etc, but all in all a great stay.

Self

10/10

Exceptional

18 Jul 2026

Sharon

The Riu far exceeded our expectations. It was well maintained, the rooms, although small, were very functional, and the breakfast was good. We're happy we selected this property for our stay in London.

Partner

10/10

Exceptional

18 Jul 2026

Christopher

The hotel was in a great quiet location, yet within walking distance to a lot of the great attractions. It is also about a 15 minute walk to the Westminster Underground station which allows you to travel all around the city.
Also, I would suggest adding the breakfast to your reservation as it has lots of options and helps to get your day started.

Partner

10/10

Exceptional

18 Jul 2026

Catherine

The room was spotless.
Every member of staff was pleasant and helpful .Very welcoming
Breakfast was very good .Excellent variety but no berries.
Hotel was well placed for sightseeing and all the attractions of London

10/10

Exceptional

17 Jul 2026

Anik

Accueil professionnel, déjeuners complets, hôtel hyper propre et sécuritaire.

Self

10/10

Exceptional

16 Jul 2026

david

Well located , good value

Partner

10/10

Exceptional

16 Jul 2026

Sam

Excellent play to stay whilst sightseeing in the Westminster area as all accessible via foot. I didn’t have to book the carpark which is underneath the hotel and this was brilliant. Wonderful place would stay again

Partner

8/10

Excellent

14 Jul 2026

Myong Chin

The room was extremely small even though it was a corner room.
The breakfast we paid for was nice and convenient I would recommend it.
The evening Starbucks team was great, very friendly and accommodating.

Partner

6/10

Pleasant

14 Jul 2026

Dexter

Certainly not what it used to be when it was ran by Hilton! Wouldn’t stay again.

Partner

10/10

Exceptional

14 Jul 2026

Vidal

Breakfast was great 👍 wonderful staff 😄 great location 💯 nice clean room

Partner

10/10

Exceptional

13 Jul 2026

Elizabeth

Helpful staff. Starbucks on site is convenient.

Friends

8/10

Excellent

13 Jul 2026

Karen

Mediocre stay. No options for vegetarian sausages etc

Partner

10/10

Exceptional

11 Jul 2026

James E

Great location in Central London. Excellent Breakfast buffet. Cabs out front all day so easy to get around town.

Partner

6/10

Pleasant

11 Jul 2026

Angela

The hotel is in a great location. I was disappointed with the room as I paid for a deluxe corner room. The view was of an abandoned building with a small sliver of the Thames River. Based on the price paid for the 3 days, it was pretty frustrating.
Location and breakfast was good, The staff at checkin were not particularly enthusiastic or welcoming, but Romero and Valerio were extremely nice and tried to be accommodating.

10/10

Exceptional

11 Jul 2026

Spencer

Ideal location

Easy check in

Helpful staff

Breakfast was ok but nothing more

Rooms were clean and ideal

Would stay agsin

Business

8/10

Excellent

11 Jul 2026

Kaijin

Clean rooms and the selection for breakfast is awesome

Self

6/10

Pleasant

10 Jul 2026

Stephen

Given the price for a room in this hotel, I was disappointed by the standard of maintenance. Room 443, the TV screen kept breaking up,the remote control didn't work properly, the shower leaked under the door and the flexible shower arm was coming apart revealing the plastic pipe inside. On the plus side, the staff were very helpful and friendly. Another point to note for those with mobility issues, its at least half a mile to the nearest tube station.

Partner

10/10

Exceptional

09 Jul 2026

Rosa Haydee

The staff was very friendly and helpful. The room was clean and spacious compared with other hotels and the locations was perfect with a lot of amenities at a walking distance. It is also located in a safe area. The A/C was not working properly when we arrive to the room but they sent a technician right away and fixed the issue within 30 minutes.

Friends

10/10

Exceptional

09 Jul 2026

Mark

Perfectly located, the hotel and its amenities were perfect for my needs. The feeling of cool opulence matched with friendly staff, clean comfortable rooms and an epic breakfast buffet - what’s not to love?

Self

8/10

Excellent

09 Jul 2026

Rami

Clean room, helpfull and friendly staff, good wifi and breafast.
Hidden pearl I would say!

Friends_and_family Family

4/10

Poor

09 Jul 2026

Diana

It was all great until my room flooded, and although I was moved rooms and told I was upgraded (no difference in the room other than having a worse view), I wasn’t even provided a discount on my stay for the inconvenience of having to move rooms in the middle of the night.
Also had a coworker who go stuck in the elevator. Otherwise- the breakfast buffet was amazing.

Business

10/10

Exceptional

09 Jul 2026

Stephanie

Excellent location and great stay!

The hotel is in a fantastic spot—literally a short walk to many of London’s top highlights. The train station is a convenient 5-minute walk, and Sainsbury’s convenience store is equally close. There aren’t many restaurants right nearby, but that didn’t bother me at all.

Breakfast was solid. We were seated quickly, and while the avocados were a little hard, everything else was delightful. The room (we had a queen corner unit) was spacious and comfortable. My boyfriend found the bed a bit firm/stiff, but I slept great with no issues. The hotel itself is very clean, and the staff were genuinely helpful.

I would happily stay here again!

Family

10/10

Exceptional

07 Jul 2026

Len

I loved the Hotel Riu London Westminister. The hotel was clean, secure, and provided a nice breakfast in the morning. The hotel was situated about 10-15 minutes walking distance from the london subway station. It was within walking distance to Big Ben, Parliament, Westminster Abbey, and other tourist sites. The hotel made Uber access very easy for its guests. The staff was very helpful and responded to requests very quickly. However, I wish the hotel had a restaurant that provided dinner service. The closest restaurants were within 10 minutes walking distance. After a long day of touring, it was tiring to have to walk 10-15 minutes to locate a place to have dinner. Despite this, I would choose to stay at the Hotel Riu London Westminister when I returm to London.

Family

10/10

Exceptional

06 Jul 2026

Elizabeth

Stayed here for 4 days while touring London. The hotel is so close to Parliament, Westminster Abbey, and Big Ben, and also walking distance to two stations of the Underground. The staff is very kind and accommodating, and the included breakfast has so many options and is excellent. There is a cafe/bar off the lobby too. Definitely recommend!

Friends

8/10

Excellent

05 Jul 2026

Tatihana

The hotel was very nice. The only downside is that it doesn’t have a restaurant, and there aren’t any good places nearby to have dinner.

Partner

8/10

Excellent

05 Jul 2026

Javaid

We enjoyed our stay at the Riu Westminster. The location was ideal for us - walking distance to Westminster Abbey and plenty of other sites. Cab rides were generally well-priced (we used Freenow, London's Lyft), and there were many train and bus options available.

The only thing to be sure you're aware of is the general tightness of the rooms - they are small. We were in a standard Queen. If you are staying one night, or really don't need a lot of space, this is doable and comes at a great price. We stayed 7 nights and absolutely wished we had more space - to store items (there is one close with only two very small draws and one shelf inside), to sit (there are two chairs - a desk chair and a bigger lounger, but no couch or bench), or to do morning yoga. There was simply not enough room. The configuration is a little awkward, as you enter into the sink/bathroom area which can be divided by a pocket door, but does not have ventilation on that side. So, when the pocket door is closed, you're not feeling the AC or breathing easily on that side of the room. We also could not master how to get light on one side and not the other.

All of this said, we would stay again. We just wanted to be helpful to future travelers. It's a lovely, well-run hotel. Breakfast was great, and the restaurant was open until midnight. Thank, Riu!

Family_with_children

6/10

Pleasant

05 Jul 2026

kathleen

Great location. Very small room.

Partner

10/10

Exceptional

05 Jul 2026

Craige

Absolutely nothing to complain about

Partner

8/10

Excellent

05 Jul 2026

Steven

Clean room, staffs were helpful, breakfast was good, but scrambled eggs dishes were not tastings liked eggs.

Family

10/10

Exceptional

04 Jul 2026

gabriel

Great hotel. It is value for money

Self

10/10

Exceptional

04 Jul 2026

alexa

Good

8/10

Excellent

04 Jul 2026

Charlotte

Location was great and lobby was welcoming. The room was a bit dusty which you could really notice in the sun.
Breakfast was good but they need to work on the set up.
No teapots at breakfast - not great
Milk not near the tea (no one wants hot milk in a cup of tea)
No English breakfast tea by tea station I asked each morning and each morning was pointed to another room to go fetch myself.
I know they’re small things but it’s frustrating when there is a LOT of staff at breakfast but just being annoying. They took our plates from under us when we were still eating and one persons job is to wipe all the crumbs on the floor and then another person comes along and brushes it up. It’s a bit chaotic and doesn’t really need to be. It makes the morning stressful again when it doesn’t need to be.
The butter is no where near the toast
The set up means people are walking backwards and forwards and don’t really need to.

Family

8/10

Excellent

04 Jul 2026

Debra

We liked the room and the breakfast but found the hallways very dark.

Friends

10/10

Exceptional

04 Jul 2026

Rachel

We had a lovely overnighter, just wished we could have stayed longer. It felt spacious and luxurious and breakfast was very good.

Family

10/10

Exceptional

04 Jul 2026

Fabio Vilela

Everything was great. Good location, quiet area, comfortable bed, good breakfast. No complaints.

Partner

10/10

Exceptional

03 Jul 2026

Stephen

Nice hotel. Excellent location.

Partner

10/10

Exceptional

03 Jul 2026

Naomi

Was upgraded on arrival by the lovely receptionist. Room was beautiful and air con amazing. Along with the views and breakfast offered a lot of choice

Partner

10/10

Exceptional

03 Jul 2026

tracey

Lovely comfortable clean beds
Breakfast was amazing

Friends

10/10

Exceptional

01 Jul 2026

Christopher

Partner

8/10

Excellent

01 Jul 2026

A lovely stay for a business event. Great location, super close to Tate Britain. The room was cosy, think it would have felt tight with two people. Nice mirror/sink/getting ready area and big wardrobe space. The breakfast wasn’t good although I eat everything. It didn’t taste fresh and the layout was poor. It was also very busy in the breakfast area that was the only time I didn’t feel like I was the only person in the hotel! The gym could be better but did the job!

Business Self

10/10

Exceptional

29 Jun 2026

Debbie

rooms were clean
breakfast buffet was excellent
staff were polite and very helpful
will stay again

Family

10/10

Exceptional

29 Jun 2026

Phillip

The breakfast was absolutely delicious

Partner

10/10

Exceptional

29 Jun 2026

Katharine

Great hotel with easy parking. Very helpful staff and really modern rooms. Great location near the river. Would definitely recommend a stay!

Family

10/10

Exceptional

28 Jun 2026

charandeep

Good location, clean room modern

8/10

Excellent

28 Jun 2026

matthew

Room was spacious with decent coffee and tea appliances.
Room was tidy and clean.
Reception staff could’ve been friendlier.
Decent breakfast.

Partner

10/10

Exceptional

27 Jun 2026

Juan

Muy bien ubicado , accesible a la zona más turistica de Londres! El desayuno muy bueno, el personal amable!

Partner

8/10

Excellent

27 Jun 2026

Ewan

Hotel was good no issues

10/10

Exceptional

27 Jun 2026

Bijoux Jadore

Best breakfast buffet ever

Self

8/10

Excellent

26 Jun 2026

Halimat

Breakfast was good and Romero (i hope I spelled it right) was such an amazing member of staff his energy made the stay really fun

Family

4/10

Poor

26 Jun 2026

Aman

Nothing to say.

10/10

Exceptional

25 Jun 2026

Ethan

Excellent breakfast, friendly staff.

Partner

10/10

Exceptional

25 Jun 2026

Saul

All good

Partner

8/10

Excellent

25 Jun 2026

ANTONIO

The rooms were very small compared to other RIU hotels. The staff were not very friendly, and the breakfast was not very good compared to other RIU properties I have stayed at. Overall, the experience did not meet my expectations. I have come to expect from RIU hotels.

Family

10/10

Exceptional

25 Jun 2026

Nick

room bar and breakfast

Self

6/10

Pleasant

24 Jun 2026

Naomi

Room was tiny - no consideration to my request for a bath - pillows way to thick/firm - don't put water in rooms just a carafe to fill yourself

Partner

10/10

Exceptional

24 Jun 2026

Joseph

Location & customer service 5 star

Business

8/10

Excellent

24 Jun 2026

Celeste

Excellent location! Only a 10 minute walk to Big Ben, and metro station. Not many restaurant options in the immediate vicinity. Staff were helpful, and assisted us in getting a US to UK converter (which they have in their lobby). Very clean rooms!

Partner

10/10

Exceptional

23 Jun 2026

Kurt

Staff was great, especially Vijay and the team on the floor!

8/10

Excellent

23 Jun 2026

Samir

The room was clean but it is too small, the breakfast was good, the staff was good.

Partner

10/10

Exceptional

23 Jun 2026

Jenile

Nice quiet area but close to Thames river cruise, Buckingham palace and London eye. Staff was great. Breakfast had a lot of variety in the morning

Family

8/10

Excellent

22 Jun 2026

Roger

The hotel location and staff were great. My only complaint is the furniture, especially the bed mattress and sleeper sofa were in bad condition and needed upgrading.

10/10

Exceptional

22 Jun 2026

Patricia

First: the breakfast buffet is among the best I’ve ever had (we considered filling our water bottles with it!), the staff here are wonderfully friendly, made restaurant recommendations for Sunday roast dinner, and were all delightful every time we re-entered the property. The room was perfectly temperate, comfortable beds, chargers by both beds so I never had to pull out my converter. great amenities, hot hot shower. Would absolutely stay here again.

Friends_and_family Friends

10/10

Exceptional

22 Jun 2026

Kelly

Great location, very walkable. The staff were kind. Taxis wait out front if looking for a ride.

Partner

10/10

Exceptional

22 Jun 2026

Kelly

Quiet! Clean and a lovely breakfast.

Family

10/10

Exceptional

21 Jun 2026

kristine

Beautiful hotel and most importantly the area was quiet. The staff was great as well. The room was cute, cozy and very clean.

Family

8/10

Excellent

21 Jun 2026

Brett

The property was very nice and convenient. Our sink did not drain, and the fire alarm went off two mornings in a row during our stay. Breakfast was very good.

Family_with_children

10/10

Exceptional

21 Jun 2026

Alejandro

Breakfast was increadible

Business

10/10

Exceptional

21 Jun 2026

Miguel

Great location, quiet rooms. Walkable to many nearby attractions. The breakfast has a wide variety of items to pick from. Room are modern and well maintained. Bathroom configuration is a little odd but manageable. Overall really enjoyed our 4 night stay.

Partner

10/10

Exceptional

21 Jun 2026

Claudio

Room was perfect and breakfast was really good

Self

10/10

Exceptional

21 Jun 2026

Robert

This is a chic hotel a short walk from Westminster and all the major attractions in central London. Note that if you are arriving by Underground, the District Line Station at Earl's Court is about 15 minutes away. Very good breakfast. I like modern hotels in London at reasonable prices and I would certainly stay here again

Self

6/10

Pleasant

20 Jun 2026

Alicia

The lift was continually busy, took ages. Unbelievable that there’s no water in the room and not even a spoon. Limited options at breakfast. Tea/coffee selection in room was poor. Arrived to an evacuation with no explanation. Excellent gym and loved the weight selection though. Why create such heavy, banging hotel room doors?

Self

10/10

Exceptional

19 Jun 2026

Chuck

Excellent location. Very good included breakfast. Very helpful staff. (The only thing negative was that the room was a little small.)

Self

6/10

Pleasant

19 Jun 2026

Gina

Had an odd shaped room where the majority of the space was in the entrance which was also the sink and mirror.
Bed was very hard, after night two and an escalation to the manager, the extra padding finally came.
During the week, there were 3 fire alarms where we had to exit the building. One at 6am, one at 9am and one at 5pm.
Breakfast was good but the same every day.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Marie-Helene

Staff was very nice! Amazing location and close to a metro station. There was a bit of mold in the shower. Also, don't be fooled by the pictures : we paid good money for the deluxe corner room as shown on many pictures, thinking we were going to have an amazing view of the water. However, we did not have this view at all and we were a bit disappointed as it is not written anywhere that the room would have a totally different view.

Partner