Name: Zedwell Underground Hotel Tottenham Court Road
Address: Great Russell, 112, London, WC1B 3NQ, GB

4/10

Poor

29 Jul 2026

Julie

Yes, I knew it was a no frills underground hotel but it was exceptionally overpriced for what you got. I paid £167 for room and breakfast (which was very basic). It was worth tops £80.

The bed, is very low down, there is no door on the shower, so the bathroom floods, even with a bathmat, as that gets very soggy.

There's no TV, no shelf to put your bathroom bag, no shelf to put little belongings, like phone and water, watch etc.

I had to move rooms as the tube was very loud in the room. There should be a warning for the rooms that have that loudly.

Location was good but I wouldn't stay there again, a shame. If cheaper, I would stay and put up with the bad things if had no other cheaper option.

8/10

Excellent

29 Jul 2026

Nalisha

The place was nice with basic amenities . I also liked the ironing room but some irons cause stains so be careful which you pick and test first.

Staff were barely there - very inattentive. Gave looks when you didn’t know you have to register your check in on an iPad and looked like it was a chore to help.

The place is underground which is an unusual experience. I found it a little frightening but would try again. Note that you can hear and feel the underground trains - this did not bother me.

Good location and cheap place for a one-night stay!

6/10

Pleasant

28 Jul 2026

Kailyn

This is the kind of place you stay at for the location. Otherwise it's dank and dark and damp. It has AC though which is important in the summer.

10/10

Exceptional

26 Jul 2026

Johanna Elisabeth

The room was perfect. It was just as advertised. If looking for flashy or even standard rooms not your place. Very clean black out dark for great sleep and clean beds floors and everything you touch.

6/10

Pleasant

25 Jul 2026

Camilla

The central location is perfect and on a budget, this is a good option.
It does however feel like it’s a bit tired now, having stayed a few times in the past, this time I noticed the bathroom was not very clean, floor and grouting all quite grotty. The bin was very tatty and the bin bag is only about a quarter of the size of the bin, making rubbish difficult to get rid of.
We had no hand towel and two shower towels, that had to last the 3 nights, they were very old and had stains on them.
The air-con was impossible to work out, and the QR code to scan for instructions did not work.
When we looked for a member of staff we couldn’t find one, previously I remember having a really good chat function that you had on arrival, but this wasn’t sent on this stay.
Also you used to be able to make a hot drink in the reception area, this is now taken away which was very disappointing.

10/10

Exceptional

24 Jul 2026

Asma Hafsa

Amazing room, was abit dark but it’s fine for convinience.

8/10

Excellent

23 Jul 2026

Belinda

Very convenient hotel for a theatre night stay. Good size room, no yes and coffee making facilities or TV. It feels a bit strange when you first go in as it's underground, but you soon get used to it.

6/10

Pleasant

21 Jul 2026

misato

The room was clean, but there was no shampoo or hairdryer.

There was no desk in the room, although there was a shared workspace where I was able to work.

The light kept flickering throughout my stay, and there was also a constant gurgling noise coming from the water pipes. The air conditioning could not be adjusted from the room, so it was quite cold.

I also believe I left an item behind. I emailed the hotel immediately after checking out, but it took around a week to receive a reply, and they simply said that nothing had been found.

I had stayed here several times during business trips because the restaurant breakfast was included, but I probably will not stay again.

Self

2/10

Poor

19 Jul 2026

ambathi

Worst air conditioner and all full of sounds

Partner

6/10

Pleasant

18 Jul 2026

Lucy

Shower didn’t drain properly and rapidly filled the entire bathroom floor with water.

10/10

Exceptional

16 Jul 2026

Katie

Air con is very good, small but cosy rooms, amazing value and staff are very friendly. Mostly self check in which is great as it saves waiting in a queue! There are additional charges for checking in early, leaving luggage in the storage room & to have a hairdryer in your own room - however there is a shared beauty & ironing room which has hairdryers in it.

Partner

10/10

Exceptional

16 Jul 2026

Fadila

Great service

8/10

Excellent

14 Jul 2026

Kevin

Great to have a cool space to come back to away from the hot Summer, rooms a little small but ok - missing a table/chair maybe but there may not be the space by the time you have suitcases in there. You can hear the underground trains (at least on level -5) - didn’t affect me but my husband got woke up quite a few times in the middle of the night with them.

Partner

6/10

Pleasant

14 Jul 2026

Bo

I was promised a receipt.

8/10

Excellent

13 Jul 2026

Holly

Room was neat and clean and comfortably big enough for a night for one person. Air con good. I would have really appreciated a shelf in the bathroom and one in the bedroom - nothing huge, just somewhere to put toiletries, and a hook to hang some clothes on would have been great. Everything ended up getting stored on the floor.

Friends_and_family Friends

4/10

Poor

10 Jul 2026

Romany

Staff were rude, might as well not been there. Just grunted and pointed at a tablet for check in and our. No amenities in the room, no kettle etc. Room floor was not clean. Room was noisy could hear a train every 4 minutes.

Friends_and_family Family

4/10

Poor

10 Jul 2026

Christian

Clean room and importantly for the climate, lovely and cool. But one big major problem. The vacuum waste water system was blaring in our ears irregularly throughout the night. Being woken about 4 times or more was not pleasant.

Partner

4/10

Poor

09 Jul 2026

Tim

Not a budget hotel price, but facilities were less than basic. No drinks facilities in room, no storage space, no hanging space for clothing, no TV, no shower door so just soaked bathroom floor. More facilities in an HMP room! Also felt like I was trying to sleep directly above an underground line.

Self

6/10

Pleasant

05 Jul 2026

taylor

Stains on bed

Rooms only get cleaned every 4 nights the gentleman told me.

Needs improvement

Partner

10/10

Exceptional

03 Jul 2026

Sarah

The location is amazing. You can hear the trains underground but it’s very faint. I found it relaxing.

Self

10/10

Exceptional

01 Jul 2026

Lauren

I felt safe here travelling by myself. The room had lovely air conditioning which in the middle of a heatwave was very welcome! It was clean and comfortable. Very quiet from people noise but obvious tube train rumblings every few minutes were sometimes quite noisy. Would stay here again though.

Self

10/10

Exceptional

29 Jun 2026

Rob

If you don’t like white noise, be aware that you can hear and feel the tube in this place!

Self

8/10

Excellent

28 Jun 2026

Leyna

Staff were helpful, rooms had air con, noise from underground didnt bother us at all. It just sounded like the rumblings of distant thunder. Basic rooms, but for us this was the cheapest hotel in the area so you get what you pay for. Our bed was huge, room clean and beds comfortable. Would stay here again.
My only complaint is that you have to pay £15 for them to store bags prior to check-in. Which ive never experienced before.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Charley

Good luck sleeping when the pipes scream anytime water runs

Friends

6/10

Pleasant

25 Jun 2026

Avigal

Nice hotel . We were out all day and just came to sleep. Location was amazing for us.I wouldn't book it if I knew we would be in the room during the day. The corridor to the rooms had a bad smell. You hear the trains going since it is underground. The staff was very nice.

Family_with_children

4/10

Poor

24 Jun 2026

Blake

Smells like mould and damp. Yes it’s cheap. Cheap for a reason.

Partner

8/10

Excellent

24 Jun 2026

Nathan

First night I checked into a room with poor AC, but staff was very helpful and moved me to another room with much better AC. definitely a unique hotel and experience may depend on which room you get

Self

10/10

Exceptional

23 Jun 2026

Jennifer

Lovely stay and even better after a long flight. Super cool atmosphere. They did want to charge per bag to check the bags before checking $15 pounds per bag. Early checkin thankfully was also an option. Super clean, very cool temperature wise and interest wise.

Partner

4/10

Poor

22 Jun 2026

Nadia

Staff were rude on check in when given directions to room.

Room smelt of sewage and had a lot of train and plumbing noise, soundproofing was a problem generally as you could hear everything in the hallways and nearby rooms.

No drinking water facilities in room or nearby.

Ironing room had subpar equipment with plastic melted on it. Checked out ASAP. Not worth the money paid and wouldnt recommend.

Self

8/10

Excellent

22 Jun 2026

Karen

If you want a dark simple room to get a good nights sleep, worth it.

Business

4/10

Poor

17 Jun 2026

kathryn

We found the staff to be a bit unhelpful. Our room was noisy and we couldn’t believe we had to pay £15 for bag storage. The location of the hotel was great very central but for what we paid for the room we don’t think it was worth it.

Partner

10/10

Exceptional

16 Jun 2026

BRIAN

Room was well appointed - with only minor (and easily rectified) maintenance issues - such a one of the supports on the WC Seat was missing & Gaffer Tape visible around Sink Plumbing etc.
No Cup, Glass or Hangers provided - so bring your own if required.
Breakfast Service was good / well presented - if a tad small potion wise - but still good value for London.

Self

2/10

Poor

08 Jun 2026

Michael

The whole hotel smelled like doo doo. We were on the -5 floor, the staff kindly tried to help and move us to -4, it got better but after a few hours the smell was absolutely diabolical. They really need to sort this.

Never staying there ever again.

Business

6/10

Pleasant

07 Jun 2026

Sapphire

The room was nice however there was some problems we found. The air conditioning wasn’t working too well and we had found silverfish, which wasn’t very pleasant especially considering the price I had paid just for one night one would probably expect better. But over all it was clean and inhabitable.

Friends

8/10

Excellent

07 Jun 2026

Emily

The hotel was nice and clean . We just needed a place to sleep so underground didn’t bother me .
The only issue was the aircon . It was a very hot day outside and despite having the aircon on full the room temp didn’t drop below 22 overnight . I didn’t want it cold but it was a a tad too warm .
Staff really friendly and helpful.

Friends_and_family Family

4/10

Poor

04 Jun 2026

Renata

This is a creepy, dystopian hotel four stories underground. If the creepiness and claustrophobia weren't enough, my shower didn't drain and my air conditioning didn't work. No one came to swap out my soaking towel (from cleaning up the non-draining shower). Stay anywhere else if you can afford it.

Self

2/10

Poor

04 Jun 2026

Ethon

Really unhelpful staff, asking for £15 PER BAG to hold in a single locker for 30 minutes. Really rude about it.

Not soundproof at all, don't think it is or maybe you room will be because it sure as hell ain't. Wait until you hear the Lizzy line blasting past every 2 mins.

No amenities at all, weird frosted glass is all that's between the bedroom and toilet/bathroom... didn't enjoy looking into my pals eyes through the hole in the glass while he shat - not his fault though.

No shelves... ANYWHERE nor any place to put clothes. No fridge, no snack machines, no access to drinking water. Felt like we were in District 13 in Hunger Games. My friend considered standing in the hallway and bellowing 'PRESIDENT SNOW, PRESIDENT SNOW DO YOU HEAR ME? PRESIDENT SNOW!'

Friends_and_family Friends

6/10

Pleasant

04 Jun 2026

Gavin

Room was a bit smelly and hard to work the aircon.

Self

8/10

Excellent

04 Jun 2026

Nick

I stayed in a basic room for one night and that's enough for this type of room. The bed was comfortable and the bathroom spotless. The hotel was quiet but you can hear the rumble of the underground trains. The only thing that disappointed me was the hotel charges £15 to look after your bags which I just cannot get my head around.

10/10

Exceptional

04 Jun 2026

Laura

The room had everything we needed, the bed was comfortable and on a 33 degree day in London, the air con was wonderful.

You can hear the underground a bit, but not enough to prevent a good nights sleep!

Partner

6/10

Pleasant

01 Jun 2026

Keri

The place was very small but immaculate. It is completely no frills. We compared it to a youth very clean youth hostel.

Friends

6/10

Pleasant

31 May 2026

Austin

Room clean and well maintained, save for air conditioning, which had a control unit that was worn and difficult to regulate.

8/10

Excellent

31 May 2026

Melanie

The room was clean and compact. Air conditioning was fabulous as the outside temperature was 33 degrees. The ongoing noise from the pipes after using the tap, shower or toilet was rather disconcerting.

Partner

8/10

Excellent

30 May 2026

Alice

Room was clean and air con was great I. Such joy

2/10

Poor

28 May 2026

Car

I thought it would be nice to stay in the unique hotel. But when I arrived, the entrance was not appealing and once in the lobby underground, the carpets the floors, everything was nasty visibly worn. It felt like a one star motel. I was placed into a room where the towel and the grout and water rings were present and it was just completely filthy. Ivan had to go back to the desk and Request and different room where they placed me in a different room that was slightly better but still nasty carpets up and down the hallway nasty floor is nasty grout throughout the room and in the bathroom and in the shower. I slept the first night and started to feel claustrophobic as soon as I woke up and went to the desk to explain that I was starting to feel anxiety and claustrophobia that I had never experienced before. They seemed very nonchalant and told me just to go upstairs and get air if you or someone who has never slept underground before don’t stay here. Not only is it nasty but it could possibly trigger a medical scare where no one is apparently prepared to support you or help you with that process. I would not recommend this place. It was probably one of the dirtiest hotels I’ve ever stayed in. I had to leave attempted to contact Expedia to get help due to my medical trigger and I had never experienced before and so I’m warning any everyone, even if you never suffer from claustrophobia there is a high chance that you may once staying here and they will not offer your refunds.

Self

2/10

Poor

27 May 2026

Isabelle

Would give 0 if possible. Extremely disappointed with both the customer service and the room itself.

Me and my friend booked this hotel months in advance through Hotels.com and received multiple confirmations, including one from Zedwell the day before arrival. We chose the “pay at property” option. When we arrived, the check-in system failed and a rude receptionist told us our booking had been cancelled due to an “invalid payment method” despite no payment ever being attempted and our booking still showing as confirmed on Hotels.com.

As two 18-year-old girls in central London at night with nowhere else to stay, we were understandably distressed. Instead of helping, the receptionist repeatedly said it was “not his problem,” claimed we “didn’t understand,” and tried charging us £130 more for the same room. After we refused and sat in the lobby trying to find somewhere else, he suddenly processed the booking at the original price anyway, making the situation feel very suspicious.

The room itself was awful for the price — tiny, no surfaces, leaking shower flooding into the bedroom, broken air conditioning stuck at 14°C, and constant loud noise from the tube and pipes all night.

Overall, massively overpriced with terrible customer service from one particular staff member who was rude, dismissive, and patronising throughout. Would never return.

Friends_and_family Friends

4/10

Poor

27 May 2026

jennifer

No coffee/ tea available , the staff were kind but very restricted and unable to assist customers. No TVs no cupboards or shelves. No where to put your belongings, the shower spilled in to where the beds were located, no phones and no cell service in case of medical emergency. The suggestions were main positives was it was clean and in a great location!!!!!

Could utilize the wall space with shelving.

Friends

4/10

Poor

26 May 2026

Huw

Central in London, good sized room.

Self

2/10

Poor

24 May 2026

Isaac

They need give a better description of the hotel. Maybe suggest that you only stay one or two days definitely no more than that .since the don't give refunds if you check out early. I slept there for one night and hurt my back because the bed was so low to the ground, so I had to find another hotel and they still charged me for days that I didn't stay on there property.

Self

4/10

Poor

23 May 2026

Bradley

Room stunk of sewage. Get the concept of the hotel and how basic it is but being 4 floors underground have to make sure the drains are sorted.

Self

6/10

Pleasant

19 May 2026

María Belén

There’s no place to leave your stuff. We thought it was going to be a small place but with some space and it’s not, it was not even 1 window. But the location it’s amazing

Family

8/10

Excellent

17 May 2026

Zoe

Clean

Self

10/10

Exceptional

14 May 2026

Abigale

It was so perfect! It was an ideal location! The only thing that sucked was that the shower, because it was an overhead rain shower, the water got all over the place. But otherwise it was perfet

Self

4/10

Poor

12 May 2026

Rachel

Not only is this an underground bunker, but all you hear all day and night is the tube. Also more dated than the photos show.

10/10

Exceptional

10 May 2026

Janine

The room was very clean and the staff were lovely. No issues whatsoever. Didn’t do breakfast as ate out with friends.

Friends_and_family Friends

8/10

Excellent

09 May 2026

Sam

We stayed here for 2 nights to explore London & also attend a show in the area. The location is fantastic for central London as you can literally walk to most places if you are able to. If not the tube station is bang around the corner. Room is basic, but more than good enough for you to get the rest you need after a long day. Underground can be heard when running in your room, but did not really bother us - might do if you are a lighter sleeper though. Only issue we had was with the amenities room. I went to iron my clothes & my girlfriends dress & burnt a hole in the dress as the iron was cheap & not very good. Would probably avoid using them. Apart from that basics done well good cheap stay in central London.

Partner

2/10

Poor

04 May 2026

LaMont

Property smelled like dead animal, mold and too much bad air freshener. The only elevator wasn't working upon atrival. Room floors& shower werent clean. Absolutely no funiture or places to hang things in the room--just a bed. Everything had to be placed on the dirty floor. Shocking!

4/10

Poor

03 May 2026

Kiel

The room was clean as you’d expect.

There was a smell of drains coming from the shower room which was unpleasant.

Incredibly poor air con meant the room heated quickly if using the shower or a hair dryer. We resorted to leaving the door open to try to cool it from 25 degrees.

Friends_and_family Family

8/10

Excellent

01 May 2026

Mark

Great location and clean compact room but with everything needed. Check in was a bit laborious with staff member showing us how to do each screen when they could have just checked us in but no problem. Slight noise from underground but quite therapeutic!

Partner

2/10

Poor

01 May 2026

Wan Yiu Yoyo

There is absolutely no facilities in the room, not even a chair. I asked for a chair in the room and they said no chairs allowed in the room. I can only sit on the floor. On my second to last day, the staff threw away my personal belongings which are clearly not looking like trash. They refused to give me compensation when I speak to them at the reception, just kicking me around departments and wasting my time. I complaint through hotels.com for twice, and through their WhatsApp agent, they refused to respond to any of these. They still haven’t offer a reasonable compensation to me until now.

Self

2/10

Poor

28 Apr 2026

Silvia

Terrible underground
I felt sick no one helped me

Self

6/10

Pleasant

25 Apr 2026

colin

tea and coffee available in reception but no milk!? night receptionist not helpful at all.
noise from tubes all tbrough night

Partner

10/10

Exceptional

21 Apr 2026

Charlie

Lovely staff that were present at all times. The room itself was nice however, the aircon was intermittent due to the size of the room, this meant it got hot quickly as it turned off. It did cool down quickly though.

The shower was great, it’s worth bearing in mind that you don’t have much privacy from other guests in the bathroom. So make sure you are comfortable with who you stay with in that regard. There are toilets in the lobby that would suit the most shy pooper though.

10/10

Exceptional

21 Apr 2026

Kerry

Great location
Room fine for a couple of nights
Very compact but clean and comfortable
Complementary tea and coffee in reception
Nice bright room with hairdryer and iorn if needed
Staff excellent, issue with room but was moved to alternative room without and problem
Safe and secure for solo travelling.
24 hr reception staff and security at night at main door

Self

8/10

Excellent

14 Apr 2026

Ayiesha

clean room

10/10

Exceptional

14 Apr 2026

S C

Staff was friendly and helpful at check-in. The room was good sized and despite hearing the underground noises, we had great nights sleep!

Family_with_children

2/10

Poor

12 Apr 2026

Liam

The fire alarm went off twice in the middle of the night, and the staff were not very helpful.and check out is 10am unless you pay

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Barbara

Excellent central London location. Easy to get to and super clean.

Partner

10/10

Exceptional

09 Apr 2026

Boyan

Perfect location and great price

Self

4/10

Poor

05 Apr 2026

ben

Everything has to go on the floor as you don't even get a coat peg. Aswell, the fact your underground need to make sure you have a clean air flow and even air conditioning that works in ever room.

I wouldn't stay again,

Business

6/10

Pleasant

03 Apr 2026

David

A very basic room and considering how basic it is it would be great if they could clean thoroughly. As the bathroom gets so wet it would be great to have a shelf or somewhere other than the ground to put belongings.

6/10

Pleasant

01 Apr 2026

Luke

The room was spartan with no storage. There was nowhere to place bags or hang clothes; they had to go on the floor or the bed. The water pipes were very loud both after use and randomly throughout the stay. Also, what I assume to be the Tube could be felt vibrating the walls while trying to sleep. There was nowhere in the room to get drinking water or refreshments, this was all one floor up in reception. The only towel hooks are right over the toilet and toilet paper dispenser, whichbis unhygienic. The location was convenient.

Self

6/10

Pleasant

31 Mar 2026

Michael

Noisy. These types of hotels are normally quiet and I probably had a bad room, but there was a lot of noise from the drainage and adjacent areas.

Self

8/10

Excellent

24 Mar 2026

Sabrina

To be honest, last minute stay, location excellent as we were in the vicinity for a theatre show and literally it was next to the theatre. Very quirky underground hotel, lots of tunnels underground.extremely clean, however, the toilets were like you would get on a plane or cruise ship where it’s sucked away, when you had a shower there was lots of clunking noises and water did not stay hot for very long. Even though it was close to underground station, the noise did not disturb you. You lose all contact with the outside world as there are no windows, WiFi was not that great. No Television or Kettle. It was ok for one night but would not stay any longer than that. Also, can’t check in before 15.00pm unless you pay £40.00 early room or £15.00 to leave your bags each day. Rooms where secure though, had to use room key to gain access to front of hotel and to get through to corridors where the rooms were.

Partner

2/10

Poor

23 Mar 2026

L

Yes

10/10

Exceptional

22 Mar 2026

Max

Husain was a legend !!!!

10/10

Exceptional

21 Mar 2026

Annette

.

Business

4/10

Poor

18 Mar 2026

Mark

The smell in the hotel smelt damp and like rotting flesh. Underground trains noisy. Won’t be staying again.

6/10

Pleasant

16 Mar 2026

Melissa

If travelling alone (and with not too much baggage) then this is a solid potential option if cheaper or at an equivalent price to other hotels in the area. If travelling with other people, then you need to be very comfortable sharing your bathroom habits. And not have any stuff as there's nowhere to put anything.

I stayed in a 'cocoon 2' which is a double room. It's essentially a bed, a space that's about 3 feet wide and a bathroom. And it is one of those dreaded frosted glass wall bathrooms.

The sliding glass door also has a gap around 3 sides, so others in the room can hear and smell everything as well as see your silhouette. For some reason, there's no actual door on the shower so water ends up flooding the entire bathroom and leaking out into the main room underneath the gap unless you do some very careful placement with the small shower mat.

There is no storage space. If you have more than one small suitcase, you will struggle not to be tripping over things.

The room is generally quiet in terms of noise from other guests but you can hear the underground trains constantly, given it's 4 floors underground.

Given the extra charges for things included at other hotels as standard, this can quickly become much less of a budget option than it originally appears. For example, £15 per bag storage fee is ridiculous when other equivalent hotels in the area charge nothing.

Self

10/10

Exceptional

16 Mar 2026

Matthew

Really good nights sleep

Partner

10/10

Exceptional

06 Mar 2026

Samuel

It is very central

8/10

Excellent

05 Mar 2026

Tom

Clean, modern and comfy. A tv would have been welcomed though!

Self

4/10

Poor

05 Mar 2026

Bradley

Room was clean as normal, the issue that I had on this stay was the noise through the night. it was really noisy and could hear people all night through the vents.

4/10

Poor

27 Feb 2026

Lily

The staff were very helpful with check in but the room was very disappointing. There was nowhere for us to put our bags and stuff, just a bed and bathroom, so our clothes were on the floor. The bathroom is practically see-through, right next to the bed and with a big hole in the door. So no privacy at all. I found a long dark hair in my bed and both me and my partner are blonde. The room smelled of fresh paint and with no windows we just had to deal with the smell. It’s a great location and easy stay for one night but doesn’t feel cozy at all, actually more unsettling.

Partner

8/10

Excellent

25 Feb 2026

Toni

Lovely staff, relaxing atmosphere

Self

2/10

Poor

25 Feb 2026

Claire

Don't stay here if you want to sleep. The tube trains vibrate the entire room and are so loud you can't sleep while they're running. They stop at 00.30am and start again at 5.45am. Staff were friendly and the room was fine but not being able to sleep in a hotel is pretty basic.

Self

10/10

Exceptional

24 Feb 2026

Melanie

Great location!

Friends

4/10

Poor

24 Feb 2026

richard

I expected a windowless room, it’s an underground hotel after all, but I wasn’t expecting such a tiny basic furniture-less space with such an overpowering smell of cheap cleaning products. This hotel is fine for an overnight stay in central london but I’d look at alternatives in the area if you’re staying longer. One tiny lift serving both the Reception & accommodation floors so expect to wait. Absolutely everything that it is wrong with modern hospitality boiled down to one horribly appointed space - it used to be a car park and retains all the charm of its previous use

Friends

10/10

Exceptional

23 Feb 2026

Laura

.

Self

2/10

Poor

22 Feb 2026

Steve

The room was not as described, no where to hang anything air conditioning not working staff rude
I never leave reviews & I have travelled the world in my life seeing many hotels & I can honestly say this is the worst hotel I have ever stayed in

Partner

8/10

Excellent

19 Feb 2026

Paul

The room was clean and pleasant. Staff all friendly and helpful. The toilet flush was a bit aggressive though! The suction was really loud! We were at the end of the row and the nearby underground tube rumbled every now and then but not enough to wake a light sleeper. The taps and shower also made a weird whistling noise when you turned them off.

Partner

8/10

Excellent

18 Feb 2026

Carl

Great Location. Fair price. Friendly staff. Small room, very noisy toilet flush. Frosted glass between bed and toilet, may discourage some.

Partner

6/10

Pleasant

16 Feb 2026

Peter

The rooms are showing their age, the lights were flickering and the bath showed signs of wear

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Stephen

Firstly the staff was very friendly and helpful, my room was spotlessly clean and my bed was so comfortable I did not want to get up.
Would definitely stay at Zedwell again.

Leisure Self

10/10

Exceptional

08 Feb 2026

Verity

Spotless

10/10

Exceptional

07 Feb 2026

Reece

Amazing price and accom. Yes it’s a converted underground car park but great value and very quiet

8/10

Excellent

07 Feb 2026

Richard

Clean room - sparse by design

8/10

Excellent

04 Feb 2026

David

Simple but basic. Have stayed here a few times. They have removed the ear plugs which is a shame as they are needed and the complex is like a maze. Could do with more / better signage.

Business

4/10

Poor

02 Feb 2026

Suraiya

The room is quite small. The pipes are very loud and creaky, even when not being used directly by yourself. There is no hairdryer or iron in the room, you have to go to a communal “beauty” room to use - makes you feel like you’re in school. Wouldn’t recommend apart from a very brief one night stay.

10/10

Exceptional

01 Feb 2026

Jeramy

Good location, great price, staff was excellent.

Leisure Self