Name: STG Hotel Oxford Street - formerly St Giles London
Address: Bedford Avenue, London, WC1B 3GH, GB

STG Hotel Oxford Street - formerly St Giles London

London · United Kingdom

100 reviews shown

8/10

Excellent

22 Jul 2026

Layla

I booked it for its location to British Museum and ease of seeing other sites. It was perfect for that.

Self

10/10

Exceptional

22 Jul 2026

Karen

Clean property, friendly staff, air conditioning was great. Perfect location for tourists!

6/10

Pleasant

22 Jul 2026

Janine

As a family, we have stayed many times prior but this occasion (2days stay) I was disappointed in the hotel. I found the hotel looked outdated, there were no staff visible except on the luggage drop off area, which charged £10 each time you wanted to use it. Also, the room we stayed in was poor, the bathroom smelt and we rang to report it and nobody came to the room to help. The basin was broken and there were two bath towels only, we asked for a hand towel and it wasn’t delivered.
The room didn’t have any amenities like a usual hotel offers (kettle, tea and coffee)
The only positive, the room was hot and there was a fan in the room to help keep us cool.

4/10

Poor

21 Jul 2026

Henry

No service. Had to check-in using hotel tablets. No room service. Room was tiny and outdated. Windows don’t open all the way and it was noisy with street people late at night. This is just a two stars hotel.

10/10

Exceptional

21 Jul 2026

Fran

Short stay of 1 night for an event. The room was fab, and Air conditioning in the room itself was an added bonus. Staff were on hand to support people checking in (didn't need any ourselves, but they were proactive and pleasant). Would use again

Friends_and_family Friends

2/10

Poor

21 Jul 2026

Ashish

We family of 4 with 2 kids reserved executive rooms (AC) that were given to us, the weather was 90F and the AC wont work, despite our complaint at 335pm,no effort was made until 11pm, we spoke with the onsite manager and then the night duty manager and their maintenance wont fix the issue. Finally we had to ask for fans which we got, The late night duty manager(Glen) got a small room for kids which had functional AC, which was 3taken away next day. Next day we approached the hotel manager OMKAR who is a peice of joke, wont address issues and started making excuses, they gave us a tiny room for kids, but not for parents and wont even apologize their mistake, their 3/4 lifts were dysfunctional most of time.
STAY AWAY AND CHOSE SOME OTHER Hotel

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Satwinder

What has happened to STG? Everything from check in being automated is a shambles. No tea or coffee facilities any more is very poor given the prices being charged and I miss the old buffet breakfast. Room cleaning was also below standard. Sorry!

Self

10/10

Exceptional

20 Jul 2026

William

Excellent stay in London!

Self

6/10

Pleasant

20 Jul 2026

Graham

The room needed more attention when being cleaned. Certain surfaces had not been dusted. There was also a corner of the room that had paint splashes of a different colour, left from redecoration.
The bed in this particular room was not very comfortable, and one of the pillows was very lumpy.
The removal of tea and coffee from the room is disappointing.
The £10 charge PER ITEM for holding luggage after your stay is shocking!!

Self

2/10

Poor

19 Jul 2026

John

MISERABLE!!!!!!
“Classic” room means no AC!!!!!
Hot sleepless nights!!!
Wish they mentioned that in the ad!!!!
Stayed here 3 years ago and it was phenomenal. Talk about a downfall!!!
BEWARE!!!

Partner

2/10

Poor

19 Jul 2026

John

AWFUL!!!!
No AC!!! “Classic” room means no AC… except they didn’t mention that in their ad.
Hot, miserable, tortuous!!!
BEWARE!!!!!

Partner

2/10

Poor

19 Jul 2026

John

HORRIFIC!!! NO AC!!!!!!
Staff said because I reserved “classic” room, there was no AC!!!!! Wish they would have mentioned that in their ad!! We stayed here 3 years ago and it was awesome.
Miserable experience!!!!

Partner

8/10

Excellent

19 Jul 2026

Chris

Great location, clean a good breakfast and well maintained

Self

4/10

Poor

18 Jul 2026

Rebecca

The body wash in the shower was empty, no other towels were provided other than three thin rough bath towels. There were extra charges for basically anything and everything, including holding baggage before or after check in/out or checking in early.

Friends_and_family Family

4/10

Poor

18 Jul 2026

Babar

No air con in room, building works going on throughout night. Unable to sleep due to noise unfortunately.

Partner

10/10

Exceptional

18 Jul 2026

Michael

First impression of the room was that the decor was a little clinical - I was getting NHS vibes - so maybe not for a romantic getaway. It was perfect for me and my son though… two single beds, great central location, nice bathroom, tv, WiFi, air con and even a fridge! I would stay here again!

2/10

Poor

18 Jul 2026

Hebah

I paid for early check in 50 pound and they charged me on my card for the full stay even though it was paid through Expedia. I spoke to glen from front desk and they promised a refund two days ago but I still did get anything yet

8/10

Excellent

17 Jul 2026

Martin

The receptionist Vinesh was very helpful on my check in. Great service

Business

4/10

Poor

16 Jul 2026

Mark

not value for money, and quality of the room, furniture and fittings were poor and outdated

Self

6/10

Pleasant

15 Jul 2026

Ann

Very busy hotel, convenient location but long waits for elevator

Self

10/10

Exceptional

15 Jul 2026

Kevin

It is a great location. Short walk to shops, restaurants, theaters, train stations, and parks. It was a noisy with people come and go. Breakfast was not great but ok.

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Paul

Staff friendly and helpful, check-in seemed overly difficult - check in didn't work and staff had to spend a while making it work. Then I was charged £1 on my card which apparently will be refunded (has not happened yet...) and keycard didn't work when I eventually got to my room.

However, given it was a cheap room, booked super last minute, I feel this is acceptible.

Foyer was nice and modern, room was clean, comfortable and orderly, though corridors upstairs (at least on my floor, the fifth floor) were tired with overly stained carpets.

The stay was good for a budget option!

Self

8/10

Excellent

15 Jul 2026

Judith

Central to underground and only a short journey from Euston station.
Very expensive breakfast so didn’t have it.

Friends

4/10

Poor

14 Jul 2026

John

This is not an air conditioned hotel. You have to pay extra for an air conditioned room so for them to market themselves as an air conditioned room on hotels.com is deliberately misleading. I saw lines of people with the same complaint when I was there.

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Rahim

I usually do not take the time to write reviews, but after my experience at STG, I felt compelled to write one so other travelers are aware of what to expect.

First, be very very careful when selecting your room type. I booked the basic class (i.e the lowest tier) room and was extremely surprised to find that the room did not match the pictures. The basic room lacked A/C and instead had a plug-in fan which looked like it was on it's last leg. The floors were extremely dirty. The shower was scalding hot and there was no way to get cold water unless you timed it just right. I eventually upgraded to a higher tier room for ~25 pounds extra per night. The hotel said they would comp me for the upgrade, but I was still charged.

Second, there are so many inconveniences in the hotel that it makes absolutely no sense. The elevators are extremely slow and there is usually a long line. Also, unless you are on the lobby, the elevators only go down. There are no irons or ironing boards in the room. Yes, there is an ironing room on each floor but it is not in great shape. The rooms have integral blinds but no way to control them. It makes it feel like a jail cell.

Lastly, the interior of the hotel felt very inconsistent. Some floors were very old and dirty. Other floors felt a little better. Seems like the hotel is really missing on an opportunity to make all the floors equally nice. It's a shame because the location is great and convenient.

10/10

Exceptional

13 Jul 2026

craig

A good overall stay in the centre of London

Partner

8/10

Excellent

13 Jul 2026

Ana Maria

Great staff

Friends

8/10

Excellent

13 Jul 2026

Joe

The room was clean. Staff were helpful, especially when checking in. The rooms are a bit dated and could do with an update.
Could do with tea/coffee making facilities in the room.

Friends

2/10

Poor

12 Jul 2026

Barnett

1. They don't clean the rooms.
2. They charge to store luggage within the day, whether arriving before checkin, or storing after checkout (while waiting for your flight)
3. They don't give water. When you ask for water at the bar, the white bar girl with a foreign accent screeches at you.
4. There is only one working elevator for 12 floors. You may need to wait 30 minutes to go up.
5. The \"airconditioned\" rooms' airconditioning has the coolness of a dyson fan.
6. They don't replace towels.

Partner

2/10

Poor

12 Jul 2026

KEITH

small poorly appointed room with seemed like camp beds. Air con was loud

Partner

4/10

Poor

11 Jul 2026

Carlee

No ac, window would barely open. Disgusting carpet and bedding was stained.

Friends

8/10

Excellent

11 Jul 2026

Gilly

Clean but tiny room very clostifobic
Small bed when I booked a double . Has to wait till second night go change rooms also you have to ask for a kettle no tea provided . Plus tv was tiny

10/10

Exceptional

11 Jul 2026

Maritza

Great location , service , rooms very nice air-conditioned roomwith
I love it!

Self

6/10

Pleasant

11 Jul 2026

carol

Very centrally located hotel - couldn't have been more convenient. Room for 3 adults tiny, small window and poor air conditioning. Do not provide cups coffee etc or a Kettle. Had to ask for a Kettle and hand towels along with many other guests. Lifts very very slow.Stayed room only so coukd not comment on breakfast.

Friends_and_family Friends

2/10

Poor

11 Jul 2026

Barbara

Staff all has attitude, no one clean the room for 2 days

6/10

Pleasant

10 Jul 2026

Jen

Room itself was a little tired and the air con was very loud, but for a budget was perfect for what we needed. The hotel staff were excellent, lobby etc was really nice and well refurbished, 24 hour bar and restaurant excellent and an amazing location. Happy was value for money.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

karl

Room tiny and too hot.

4/10

Poor

09 Jul 2026

Mary

Booked pre change of brand /management with room upgrade .Even with supposed upgrade the room was half the size of the room on our last stay -claustrophobic and cramped with a tiny corner window.No tea or coffee facilities or bottled water .Told you won’t get that in any hotel in Central London.!If you want frills stay elsewhere !! Eventually given a kettle and teabags but had to purchase milk from bar .£10 per item charge for luggage storage now in place
Paid £20 for late check out but were woken by housekeeping asking us to leave and told we had to claim refund from housekeeping?? Only upside the room was clean although there was only one towel provided-evident by other guests requesting more towels at reception
If you booked pre changes you may be disappointed
I will certainly be taking their staff’s advice and stay elsewhere

Friends_and_family Family

4/10

Poor

08 Jul 2026

Einar

No room cleaning, new towelsduribg 4 da stay. Collected tidels ourselves.
Ad hotel was booked through Hotels.com, no assistance in change of hotel. Hotell.com did not answer e-mail request to cut stay by one day.

Partner

10/10

Exceptional

08 Jul 2026

Luke

This hotel is in a fantastic location right in the heart of central London beside Tottenham Court Station. The rooms are small however are newly renovated with a great shower and air conditioning unit which is rare for London, most other hotels in the area are not as clean and don't have AC. They only change bedsheets and towels every 4 days but they can be requested at no charge from the front desk. Overall I highly recommend this hotel for a weekend in London

Partner

4/10

Poor

07 Jul 2026

Robin

The room was acceptable, however the check-in tablet experience was not very good, one of the room cards didn't work, and on the way out the elevators were struggling, meaning we had to descend 13 floors by stairs. Given the stay wasn't cheap, a little disappointing.

6/10

Pleasant

07 Jul 2026

Kulvir

I recently stayed at the STG hotel in Oxford to attend a live music event near by in London. The establishment was quite posh with their interior, the staff working there were kind and helpful. However the room which I purchased didn't quite meet up to standard as the toilet in my bathroom had a strong smell before I began using the space. The room provided clean beds with clean sheets, and a fan to use during the heatwave, the UK is experiencing. The TV, I had was quite small and the remote didn't quite work fully. The room was very humid and the window I had,couldn't open fully, which didn't help with beating the heat. I was also quite shocked that there was a £10 fee to store luggage whilst we explore the city after checking out.

Family

4/10

Poor

07 Jul 2026

Adam

The location was convenient, but unfortunately the hotel did not meet even the minimum standards I expected for the price. This is the first negative review I have ever left for a property, and I have been booking hotels through Expedia for more than 25 years.

There was no functioning ice machine anywhere in the hotel, so I had to go to a nearby bar to get ice. The room had only a very small window, and the air conditioning unit was noisy with no proper ventilation for a small room.

The bathroom and shower were extremely small. I am not a large person, yet I managed to hit my head on the shower rod while using it. The bathroom appeared to be a low-quality retrofit made with inexpensive materials.

During our three-night stay, there was no housekeeping service. We were told that towels and bed linens are changed only every four days. To make matters worse, both the shampoo and body wash dispensers were empty 1st day. I only discovered this after stepping into the shower, which meant I had to get dressed again and go to the front desk to request that they be refilled.

Overall, the experience felt more like staying in a budget youth hostel while paying full hotel prices. There were several other shortcomings that I could mention, but these were the most significant issues. I would not choose to stay here again.

Partner

4/10

Poor

07 Jul 2026

Tracy

The location of the hotel was excellent and was the only real positive from our stay.

Unfortunately, the Reception area and foyer give a completely different impression from the bedrooms. Our room was extremely tired, with chipped furniture and doors, cracked bathroom tiles (one even came loose and stuck to my foot), stained carpets and an overall standard of cleanliness that was below expectations.

The room was also unbearably hot. When I asked if we could move to a room with air conditioning, I was simply told that our room category didn't include it.

What disappointed me most was the customer service. With the exception of the staff member dealing with luggage storage, every member of Reception staff we encountered was dismissive, rude and unhelpful. Even when checking out, we weren't asked whether we'd enjoyed our stay or if everything had been satisfactory, which summed up the lack of interest in the guest experience.

Overall, this hotel did not provide the standard of accommodation or service I expected, and I would not choose to stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Stephanie

Everything was great. Perfect location.

Self

4/10

Poor

05 Jul 2026

Gillian

Having stayed many times before I will not be returning. It has changed owner and they have got greedy. Charges for everything, early check in, luggage storage and the carpet on 5th floor was disgusting. Lifts are very temperamental and busy. No kettle,tea and coffee in the room. Asked for an extra towel and it was filthy. No housekeeping unless you request it and there's a charge for that too. Not good if you're staying for 3 nights during a heatwave! So disappointed with everything.

Partner

8/10

Excellent

05 Jul 2026

Gabriella

The room is very small BUT it’s fine for two people just looking for a clean place to sleep! It’s in a great location and a 2 minute walk to the tube, would stay here again.

Friends

2/10

Poor

05 Jul 2026

Louise

Rude unhelpful staff at check in, two lifts not working. Would definitely not recommend to other friends travelling to London.

2/10

Poor

03 Jul 2026

Linda

URGENT ACTION REQUIRED.
The lady receptionist was very helpful, but no tea/coffee provided in rooms any more, no telephone, only a bath towel provided in bathroom (no hand towels or soap etc) no bathroom fan & worst of all the fire alarm went off at 10.30pm. We evacuated via fire escape but stairs led us out to a chaotic storage area which had no lights & no actual way out of the building! 😱 Extreme Health & Safety concern if it had been an actual fire people could have died! No one answered the phone used in the lift lobby to request confirmation it was safe to return to our rooms.

Friends_and_family Friends

8/10

Excellent

02 Jul 2026

Ciara

Good hotel excellent location for train/tube stations, shopping within walking distance to theatre district/china town/soho and Covent Garden.
Really enjoyed our stay, would stay again

Friends_and_family Family

4/10

Poor

02 Jul 2026

sarah

Terrible stay. Over 30 minutes to check in, broken tile on bathroom floor, empty shower gel container in shower, housekeepers knocking on the door at random times, only 2 plug sockets, very basic room, tiny TV (fitted lob sided on the wall!)…..great location though…..paid over £250 for 1 night…..plus £20 to leave luggage with hotel…..not worth it at all…..look at other hotels in the area as this certainly is not worth the money!!

Partner

8/10

Excellent

01 Jul 2026

Daniel

Central London.
No air conditioning, just a fan.
Old tired classic double room.

Self

2/10

Poor

30 Jun 2026

mike

This was maybe the worst hotel I have stayed in. Lefts broke down twice in the 3 days I was there, they clean the rooms only after 4 days of you staying there and although I asked the soap in the shower and bath room was empty.

Self

6/10

Pleasant

29 Jun 2026

Paul

Generally, the hotel was satisfactory. Great location. People who rent here should be aware that there are hidden fees… We paid an extra $70 plus Canadian every day in addition to the regular nightly fee. Although there is a “fee“ warning when you book… No amount was told. I likely would not have rented here had I know it was that much! But other than this, it was a great stay.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Sue

If you're having an affair then this is your hotel! Very impersonal with do-it-yourself check-in and no-one to talk to at a non-existent Reception desk. We were not having an affair and would have preferred some service! We made the mistake of accidentally booking a non-air-conditioned hotel room (yes they actually exist in 2026 in central London!). We didn't even think that that was an option that you had to pay more for! I ended up sleeping on the floor as it was simply too hot for two in a bed! I paid good money for that experience! No room service (until you stay there for 4 days) and only a scrolling sign in the lift about where to get more loo paper (they only supply one). Heaven help you if the lift is crowded! Stay away unless you're desperate.

Partner

6/10

Pleasant

28 Jun 2026

Jeries

I ordered a room and it was at the roof, and they didn't told me that I should take two lefts. so it was very hard to find the room. so I went to ths staff to help me find the room.
another thing that they they work is cleaning the rooms, and after 4 days they didn't clean it also.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Lisa

Very middle of the road. Probably would spend a little more to have a better standard of accommodation.Foyer gave a good impression but more like a reasonable hostel when you went to rooms.
Disappointed tbh and would not really recommend.
Had to pay £10 per bag to leave bags before and again after checking in/out which could have been spent on a better hotel. Sorry but look elsewhere.

2/10

Poor

26 Jun 2026

Nicholas

I stayed here two years ago and left happy. I returned expecting the same hotel. What I found was a masterclass in what happens when a hospitality business decides hospitality is optional.

The front desk is now a bank of self-check-in screens. Across from it: vending machines. Forget a toothbrush? That'll be £3. Days Inn, a two-star American roadside motel, just gives you one. The lobby looks like a regional airport at 6am. Three stars, apparently.

No kettle. No fridge. No in-room phone. Towels come via WhatsApp request only, undocumented, and useless if you're an international traveler without local data or reliable WiFi. The bathroom sign says leave towels on the floor to get them replaced. Housekeeping comes every four days. Someone should tell the sign.

During one of London's worst heat waves in decades, the hotel offered guests nothing. No water. No ice. A heat wave is not a surprise. This is who they are.

The management responses on Google Reviews follow a script so consistent you have to ask: blink twice if the thing writing these is not a human. Every one invokes \"new management\" and promises improvements \"underway.\" These reviews span the entire post-takeover period. Nothing has changed.

The location is exceptional. The breakfast staff are lovely. Everything else has been stripped out and replaced with fees and vending machines. I won't be back.

4/10

Poor

25 Jun 2026

Nadia

We had a room on the first floor. No air conditioning in the room - only a small oscillating fan and the window open ajar. Unbearably hot. Fixtures in the shower would stick, making it difficult to adjust water temperature and even turn the water off. Water from the tap smelled of iron. Apparently some rooms have A/C, but not all. Wish we had known this before booking. We ended up leaving early and booking elsewhere because it was too uncomfortable.

Partner

6/10

Pleasant

24 Jun 2026

Ricardo

Inexpensive and extreme well located, the two restaurants are OK.

Family_with_children

8/10

Excellent

24 Jun 2026

Daniel

Great Central London location.
DIY check in & out.
Good size classic double bedroom.
No air con, but window opens wide enough for breeze to come in.
Small TV.
Small bathroom.
Available staff when required.

Self

8/10

Excellent

24 Jun 2026

Clare

The hotel is well located centrally and easy to find, within a short walk of the tube.
There was no kettle, tea & coffee facilities in the room but it was only a short walk to plenty of nearby cafés. We stayed on some of the hottest days of the year, and there is no air conditioning but there was a fan in the room.

Friends

2/10

Poor

23 Jun 2026

Anne

Very disappointing. Self check in took 3 attempts to get a key card to work.
The room was small but beds comfortable and clean. Bathroom small and only a bath towel per guest and no hand towels. The toilet flush was poor and the shower head leaked plus shower so slow to drain. No tea/coffee or hairdryer. The room was not made up each day and no change of towel
offered but no towel rail to dry towel off.
To leave luggage on arrival and departure was £10 per bag, total rip off when paying over £150 per night.
The two bars within the hotel were good and staff helpful and friendly.
Check out was clearly documented on the app and paperwork as 11am, but we got woken up at 8:10am by house keeping to say we should be checking out! Not impressed! Location was excellent but we would not recommend this hotel.

Friends_and_family Friends

6/10

Pleasant

23 Jun 2026

David

This is a budget hotel. (Not necessarily bad, just budget) Self check-in. Early arrival of any time has a fee. Bag check has a fee per bag. Rooms are bare bones.

6/10

Pleasant

21 Jun 2026

Paul

If the room is available, why can't you just check us in without a £20 'early' check in fee?!? This just means that everyone is waiting in the lobby until 'official check-in time' and as soon as it's open - massive check in queues. Not really very guest friendly.

Self

6/10

Pleasant

21 Jun 2026

Catherine

Charged for leaving a bag in Reception, room basic but clean. Not enough towels (they were supplied when requested), no air con and no tea/coffee facilities. Not great for the price.

Partner

6/10

Pleasant

21 Jun 2026

David

The check-in is via a tablet computer, not a front desk. If you want to check in a minute early or want to leave a bag, it is going to costs you 20.00 pounds for early check in and 10.00 pounds per bag. The rooms are clean but look like a college dorm room. This is a budget hotel like a budget airline, no frills, no wows, and anything beyond the basic being offered will cost you. It’s not bad as long as you understand the expectations.

6/10

Pleasant

21 Jun 2026

Joanne

The location was perfect for us and although the bed was comfy and the room was clean, the fixtures were very tiered and in need of replacing. The bathroom tap was covered with limescale and the radiator and bin were rusty which was not pleasant to look at. The shower was ok but the cubicle was tiny! There were only 2 sockets in the room so we couldn’t both charge our phones at the same time and there was no tea / coffee making facilities either.

Family

6/10

Pleasant

19 Jun 2026

Selina

We’ve used this hotel for a number of years now for our theatre trips and must say it’s gone downhill since it’s been taken over. On arrival no one greets you anymore as it’s self serve check in, so has lost that personal touch. The temperature of the shower was borderline cold, so we didn’t bother the second morning as still the same. Never had a problem with this before. Breakfast was served in the downstairs restaurant rather than upstairs like it always had been. The room was a lot smaller and fairly cramped for the number of people. The staff couldn’t keep up with the cleaning of tables and filling up mugs etc. Sadly it’s just not the same standard anymore, so we will have to look elsewhere for our next trip.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Caroline

Worst place I’ve stayed in London. The pro is location, very convenient and walkable for West End but…. Automated check in which decided to ‘error’ for me, a surly attendant (only person I saw through check in at all) unsmiling and with no words based something out on her iPad, rectified the room key and disappeared. So, no advice re room or hotel generally. The room was cupboard sized, though at least had a window and I knew it would be small but…. No mirror other than over sink, no hotel info, tiny shower room with no hand towel, smallest shower ever, just room to get your self in with - yuk - plastic shower curtain which due to the size, you couldn’t avoid, shower head was like something your Auntie proudly displayed in the 70s, small, very lightweight plastic, tiny spray area and a bit rubbish. No kettle or drink facilities in room, which you are advised after booking and paying - blithely states you can go to bar or restaurants to get tea except - I returned from my evening and asked for tea in the bar at around 11.15 - bar was relatively well populated at that time. Barman said no, no tea after 11 pm. What??? Does the kettle explode after that time or something? So, no tea for me, none in the morning as based on general experience, I wasn’t going to chance the restaurant and would rather take my custom to a cafe. Checkout extremely early, 10am but who would want to stay there any later anyway? Checkout, like checki-in, was unmanned. Altogether grim.

Self

6/10

Pleasant

18 Jun 2026

Miriam

Friends

8/10

Excellent

17 Jun 2026

steven

The Hotel is right next to Oxford street and theatre land

Partner

4/10

Poor

17 Jun 2026

Virendra

I really do not understand why do we have to waste time in checking with all our details again when they have it already

6/10

Pleasant

16 Jun 2026

John

Hotel

8/10

Excellent

16 Jun 2026

Kellie

It was a lot of confusion when I paid an extra 40 lbs to check in early but didn’t get too, so after arguing with them we did get in around 1130. Rooms are really small and so is the shower! I feel like we got put in a crappy room because we argued with them and ask to speak to the manager! The outside is beautiful and the restaurant inside Wes very good so no complaints other than the check in process!! I would stay again!!

Family

8/10

Excellent

15 Jun 2026

Katherine

Nice hotel, well located. Close to tube & shops for water/snacks. Staff helpful & welcoming. Didn’t try the food. My room was clean & bed comfy but I opted for a single & it was a very small room. Safe would not open because of how it was drilled into the cabinet. It was a very practical & safe place to stay & happy to recommend it.

Self

10/10

Exceptional

14 Jun 2026

Natasha

Fantastic location

Family_with_children

10/10

Exceptional

14 Jun 2026

stipan

bathroom was not cleaned
no hand towel
no soap in dispensers
craftsmanship in renovations and updates to rooms was done beyond poorly.
great location and comfortable bed were the saviours here. you get what you pay for.

Partner

6/10

Pleasant

14 Jun 2026

Susan

Good location. Room clean but basic.

Friends_and_family Friends

8/10

Excellent

13 Jun 2026

Clare

Room was clean and decently sized for two friends sharing a twin. Staff at check in were very helpful.

Friends_and_family Friends

2/10

Poor

13 Jun 2026

Stayed at this hotel whenever in London.New owners now call it STG. First dont go before 2.15 on the dot they will not be flexible as previously. Only one pillow and the flimsiest duvet. The matress was dated 2011 and left me with a bad back. They send you a txt after check in any requests for me that was another pillow which was totally ignored so had to ask next morning. Room was not cleaned or bed made during our stay the reply to this was they only do them every fohrth day !!!. No tea making facilities as before. The rooms are not cheap relevat to what you get. We definately will not stay in this hotel again.

Partner

8/10

Excellent

11 Jun 2026

Sean

Lovely and helpful staff - room on the small side on a very hot evening

Self

4/10

Poor

11 Jun 2026

Darren

Ok hotel. Shame about the excessive charges for early and late check in

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Robert

Very basic and charged £20 to leave luggage as arrived early.

There was no kettle or tea or coffee provided

Very basic

Business

8/10

Excellent

11 Jun 2026

Derek

Nice location to shopping and dinning

Friends_and_family Friends

4/10

Poor

11 Jun 2026

Karen

Room very tired. Not ready when we arrived didn't get in till after 3.
Booked and paid for a late checkout in the evening of our stay as we wanted to rest. Housekeeping knocked on our door at 8am woke us up then opened the door at 11am we were half dressed late check out was 12. Not impressed and would guess as there is now no proper reception that information is not passed on to house keeping never the less we were woken and paid £20 for the privilege.
No tea/coffee making facilities in the room which to me is unacceptable
Have stayed here many times before but will think twice before I/we stayed here again.

Partner

8/10

Excellent

11 Jun 2026

Ian

Very small shower cubicle

Self

6/10

Pleasant

10 Jun 2026

Peter

I have stayed at this hotel several times, and it's been going through upgrades since I believe new ownership; it's now a self-check-in, although there are staff in the reception to help. I was on this trip in one of the older 10th-floor non-refurbished rooms, described as an 'Executive Room'.... well, executive it isn't. Tiny, not the size specified on the website, and with amenities out of the 90s, a broken, empty fridge and a VERY narrow 'compact' double bed. A tiny old TV which would not work.
When I arrived, there was a lack of towels and toilet paper, but I sent a WhatsApp message in response to the hotel's check-in WhatsApp, and these were brought up to the room within 30 minutes, which was great, thanks to a fantastic member of the house staff. If you do not have WhatsApp, I think you're snookered, as there is no telephone in the room at all, so the only way to talk to staff is via WhatsApp or to go all the way down to reception. There is also no room service!
I have to say, the staff are always fantastic, but for £180 a night... I would hope for more!

Self

10/10

Exceptional

09 Jun 2026

Zoe

Great location helpful staff a bit tired in places but overall a great stay for the money

Friends_and_family Friends

4/10

Poor

09 Jun 2026

Steven

We stayed in 2 different rooms during our 3 night stay. First one was leaking rust out of the shower, the manager did change our room. No air conditioning, and shower had hair in it, manager did send someone to clean it, but pictures in the ad were nothing like the room we stayed in. Breakfast was barely edible and expensive. Spoke to the hotel manager at the time about a refund for the last day of breakfast and refused to give me one, but offered to have food prepared for our travels, bread was dry, and only had a slice of meat and cheese. I spoke to other guests during the stay and they said they stayed there many times before and never had any issues until this stay as well. We have traveled all around the world and have necer had this type of experience. I will be looking for another Hotel the next time I am in London and recommend others do the same.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Michael

Very convenient location - close to the Tottenham Court Road tube station. Busy reception with self check-in facilities which were a bit ‘clunky’. But understandably very busy with guests. Good value.

Self

4/10

Poor

08 Jun 2026

Madan

Early check in was charged twice, once online and again at the time of check in. Agreed for refund, but still not done.

6/10

Pleasant

08 Jun 2026

Lee

No tea or coffee in the room . Shop on ground floor replaced with 2 vending machines . Lacks personality reception now check in screens like super markets

Self

6/10

Pleasant

07 Jun 2026

CAROLINE

1st impressions not good self service check in didn’t work then was passed from staff member to another still machine not working eventually was allowed to do it at reception no apologies nothing took forever so left a sour taste in my mouth.

Partner

8/10

Excellent

05 Jun 2026

William

Hallways are a bit tatty but room was clean and small but comfy.

Business Self

6/10

Pleasant

05 Jun 2026

Alison

The hotel is very nice andxa great location for sight seeing, close to the tube and buses, Also great for theatres galleries and restaurants all walking distances.
The room was clean and functional however very basic. No tea/coffee making facilities. The shower was good very hot and good pressure, but no toilet brush which would b helpful. Also no fan in the bathroom so very hot, an aircon unit in the room which wasnt very good, room extremely hot. Extra pillows provided which was good.
We asked for more toilet rolls which did not materialise. .
Staff were approachable and friendly.

Friends

8/10

Excellent

05 Jun 2026

andrew

Check in was hectic at 3pm, as it is self serve via a bank of iPads. A member of staff helped me to program my room key, as the one I did failed to open room door.
Found a member of housekeeping on 4th floor to ask for extra pillows. Room small and old, but I had only booked the basic rate. Others were available at a premium.
Used Hudson bar on day 1, then VQ bar for breakfast on day 2. All staff were delightful.
Only slight problem was that the lifts always seem to take ages to come when waiting in the lobby.
Perfectly situated for west end shows, no transport required.

Partner

6/10

Pleasant

04 Jun 2026

Derek

We had a deluxe room. When we arrived there was not any milk on the hospitality tray. We asked at reception and were told they did not have any available! The next day we asked if we could have the room serviced and we were told you had to request this. So we asked if they could note that we would like our room serviced. This did not happen at all during our 3 night stay. Not impressed.

Family

2/10

Poor

03 Jun 2026

Jared

This was the single-worst hotel experience I have ever had. Ever, in life, and I'm a 45-year-old man. I rarely ever bother to provide a review of anything, but I feel like it's my sworn duty to warn people about this place. The room was subpar even by cheap roadside motel standards. The entire space looked like it had been assembled from Ikea furniture. The bed mattress looked and felt like something that had been taken out of a dumpster. There was no AC in the hotel, which was brutal during record-high May temperatures in the UK. The window would only crack open due to safety measures, and even then, I had to decide between leaving it shut and suffering the heat, or opening it and dealing with the insane noise outside that carried on until 3 a.m. I had booked this room for 2 nights, but it was such a miserable experience that I just ate the cost of the second night and moved to another hotel. It was very misleading because the lobby of the hotel is extremely nice and modern. Do yourself a favor and never go anywhere near this dump.

Self

8/10

Excellent

03 Jun 2026

Rana

A centrally located hotel with easy access to the attractions in central London.

The lobby was hot and very busy on a late afternoon in June. The self check-in process was smooth, but my room key card wasn't programmed correctly. Having queued for a lift and wheeled my luggage to the furthest room on the floor, it was frustrating to need to return to Reception for a working key card.
The Reception staff were helpful in arranging a later, separate check-in for my companion.
The twin room was comfortable, with effective but noisy air conditioning.
We didn't pay extra for the buffet breakfast; there are many breakfast options nearby for a busy traveller.

Be aware that there is a £10 charge for left luggage.

Family