Name: City Sleeper at Royal National
Address: Bedford Way, 38-51, London, WC1H0DG, GB

8/10

Excellent

18 Jul 2026

Susan

All the staff dotted about the hotel were fantastic - very friendly and helpful. Housekeeping were great. Breakfast was fantastic. The location was ideal for us.

No air conditioning in rooms which was very disappointing. Had a tiny fan to use in the room. At times the room felt hotter than outside. The lack of A/C was the main let down.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

jian

Clean room and good service

Friends

2/10

Poor

17 Jul 2026

Dillan

terrible experience here — lasted all but 20 minutes because the room was over 30° and the fan they gave was was useless. we ended up checking out after 20 minutes and stayed else where!

Partner

10/10

Exceptional

16 Jul 2026

Carrie-Lyn

Rooms lovely and modern, plenty of light and mirror. No air con in this heat was a killer. Small fan was appreciated but didn’t really do much. Toiletries were fab. Breakfast had a good selection (room was a bit dated). Water refill stations down stairs was so handy!!
Really good location with transport links - 10min walk from Euston. 5 minute walk to Russell Square tube stop.
Would stay again!

Friends_and_family Friends

2/10

Poor

15 Jul 2026

Juan

The worse customer service

Self

10/10

Exceptional

13 Jul 2026

Walter

All good

8/10

Excellent

11 Jul 2026

Cheryl

Hotel is in a nice location just 5 from the tube. Check in was simple, the staff were friendly and helpful. The room was okay nice comfy beds but no climate control. The window only opened a few inches. There was a fan in the room but it wasn't that great so room remained very warm

8/10

Excellent

10 Jul 2026

Kimberley

Almost everything about our stay was perfect. The location is good, the room was lovely. The bathroom and products supplied were great.
Check in was a little slow, but not a major issue.
The only small to thing to consider is that there is no air-con. We knew this when we booked and even during the 2026 summer heatwave it wasn't TO bad, but definitely something to keep in mind. Our room faced the courtyard which is quite shaded so I think that helped, as did the good quality fan provided and keeping the window open and black out curtains closed.
The hotel breakfast was good with plenty of choice, milk alternatives, fresh fruit, meats and cheeses and typical hot options.
Overall we were very happy and would definitely stay here again.

Partner

8/10

Excellent

09 Jul 2026

Lillian

No air conditioning!! Tiny desk fan. If you can’t handle a warm room don’t book especially during a heatwave. Our room was very hot starting at 8am and didn’t cool down until 9pm. The hotel is updated/modern so it’s shocking they don’t have air conditioning.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Paul

Hotel rooms are small but extremely clean, particularly the bathroom. Good location. No air conditioning but fans are provided

Partner

8/10

Excellent

06 Jul 2026

Lothar

Facilities were great with restaurants, a large indoor and outdoor bar/pub, a real vibe. Walking distance from Euston station. The only thing I would have preferred would be air conditioning but that is something not many everyday hotels in London have.

Partner

10/10

Exceptional

06 Jul 2026

danny

Good location. Definitely will stay there again.

Partner

10/10

Exceptional

06 Jul 2026

Lenka

Very good location, nice and helpful staff. Very quiet during night and all nice and clean

Partner

8/10

Excellent

06 Jul 2026

Dawn

Stayed for 2 nights, couldn’t fault the hotel, room was very clean, comfortable beds, plenty of room, breakfast served everything you could want, staff very friendly, will absolutely stay here again.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Ian

Comfortable stay, room was clean, breakfast in the morning was good plenty of options to choose from

Self

8/10

Excellent

05 Jul 2026

Rebecca

Great stay, would definitely stay again. Having the fan in the room was a god send in a hot July as the rooms do not have air con

8/10

Excellent

04 Jul 2026

Simon

Room was clean and comfortable. No air conditioning, so it was quite warm. There is a desk fan provided but it was circulating warm air. Location was great, good transport links close by and there were good amenities on site.

Partner

10/10

Exceptional

03 Jul 2026

Janine

This is the second time we have stayed here it is handy for the tube and also walking to Chinatown Soho Leicester Square there are plenty of shops and eating places within a fewinutes walk
Room clean and quiet beds comfortable no air-conditioning which would be nice but can in room breakfast good hot food was hot good choice all the staff very helpful
Will definitely be back

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Andrea

Check in was appalling. Half an hour queuing to be told we were in the wrong place - no signage or directions to the city sleeper registration desk. Then given a room only to be contacted to say they'd made a mistake and we had to go back to reception to be given a different room. We were told breakfast was included, then told when we went to the restaurant that it wasn't. The room and breakfast was very nice but the front of house needs addressing.

Partner

6/10

Pleasant

02 Jul 2026

Steven

Unhelpful staff, room

8/10

Excellent

30 Jun 2026

Karla

This hotel is better for the budget than a lot of nearby hotels. The location was fantastic for us because we were leaving from King’s Cross on the train. As other reviewers have said, the room is small and there is no air conditioning, but there was a fan and that was enough. The room was clean and the bed was comfortable.

8/10

Excellent

30 Jun 2026

Barry

Well equipped if modestly sized room, but no air conditioning.
If it weren't for the exceptionally hot weather there would have been no issues.

I didn't eat there as there are dozens of bars and restaurants within a 5 minute walk.

Partner

4/10

Poor

30 Jun 2026

treve

No A/C and guest floors, halls were boiling. No fridges or ice available. Very hectic and busy lobby, tired rooms and amenities.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

ADAM

There was no air conditioning in the room

Partner

10/10

Exceptional

28 Jun 2026

Alan

Great location for our trip to London. Staff were very helpful especially with the GF breakfast options.

Family_with_children

6/10

Pleasant

26 Jun 2026

Elizabeth

NO AIR CON. WINDOW ONLY OPEN AN INCH. SMALL FAN. OVERLOOKED ROOM (GREAT FOR SLEEPING WITHOUT COVERS BECAUSE IT IS A THOUSAND DEGREES IN LONDON.)

DID NOT SLEEP. LEFT AS SOON AS POSSIBLE.

Self

10/10

Exceptional

24 Jun 2026

Joanne

We wanted a bed for 2 nights for our trip, fab base, would use again.

Friends

8/10

Excellent

22 Jun 2026

John

Room was fairly small, no dresser, no A/C or ventilation (fan was provided), full buffet breakfast provided. Room was cleaned everyday. Both underground tube station and train stations are within a few blocks, easy to walk to; so very easy access to the city and countryside. Just tap your bank card entering and exiting the subway, with very good directions given.

Friends

8/10

Excellent

19 Jun 2026

Zephrick

Room was clean and comfortable. I had a good night sleep as well. It was close to a lot of restaurants and a few minutes walk to an underground station. There is a nice park nearby as well.

Self

10/10

Exceptional

12 Jun 2026

Nicola

Friendly staff, clean comfortable room, tasty breakfast

Self

10/10

Exceptional

12 Jun 2026

Roslyn

Wasn’t sure what to expect for a hotel in London, but this was awesome, much better and cleaner that some premier inns!! Would stay again if I were to visit

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Claire

Stayed here with a friend while we visited London for a concert. Hotel was 10 minute walk from Euston station so location was ideal for us. Room was clean, comfy beds and they took in to account my request for a room at the back which was very quiet no outside noise at all. Ideal for a quick overnight stay.

Friends

4/10

Poor

09 Jun 2026

Daniel

Make sure you don’t have a street facing room as the windows are single pane and you can hear everything including the students screaming their heads off at 3am, the staff really couldn’t give a toss and are particularly rude. I wouldn’t stay here again

Self

6/10

Pleasant

08 Jun 2026

Robyn

While the hotel was convenient, please be aware they do not have A/C! We arrived during the heatwave the last week of May and it was brutally hot in our room.

Partner

6/10

Pleasant

07 Jun 2026

Brandon

It is what it is, nothing special. great location though.

Friends

10/10

Exceptional

07 Jun 2026

Sharon

Rooms were very clean and comfortable, staff were very welcoming and friendly, great location.

Family

6/10

Pleasant

07 Jun 2026

Beth

Room was a good size. Location of the hotel is great

Friends_and_family Friends

8/10

Excellent

05 Jun 2026

Kin Hang

The room was clean and nice. Decent size for two people. The only concern is the shower is tight with no door. Water spill on the floor and can be slippery. Very nice breakfast.

Excellent location in a quiet neighborhood close to a tube station and train station. If you prefer walking, it is only 15 to 20 minutes walk to major attractions.

Family

6/10

Pleasant

31 May 2026

Anne

Although part of a very large hotel the separate City Sleeper check in was fast and efficient. The room and bathroom were small but clean and well maintained.
Although it is rated 4 star there was no fridge which I would have expected, and most unfortunately as our stay coincided with the 35 degree heatwave, no air conditioning.
A small fan was provided but this was not a great deal of use in the intense heat exacerbated by direct sun, making sleep virtually impossible.
The location is excellent, within walking distance of e.g Kings Cross and Covent Garden and Russell Square tube station._

Family

6/10

Pleasant

28 May 2026

guey-ing

the location is very good, close to museums and attractions, however, the room has smell probably due to carpet not totally dry out at the room we stayed.

Family

8/10

Excellent

25 May 2026

Hui

Very good

Family_with_children

10/10

Exceptional

21 May 2026

Andrea

Excellent hotel in great location. Will be happy to come again.
Thanks

Friends_and_family Family

10/10

Exceptional

19 May 2026

Paul

Clean, good location Next to train station.
Would recommm

10/10

Exceptional

18 May 2026

Kirstin

This hotel was perfect for our needs. It had 2 beds and an open concept which made it easy to store luggage. It is centrally located in the city and very close to the Piccadilly line which made getting to and from the airport easy. There are also plenty of restaurants and grocery stores around if you need a bite after traveling all day.

Great spot. Would stay again.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Rob

Convenient location

Self

6/10

Pleasant

15 May 2026

Jennifer

The location was great. There are amenities that were not accessible to this section of the larger hotel. The breakfast was minimal. Housekeeping woke us up at 5am and also 8 AM for no reason.. A lot of cleaning carts and the hallways, so it’s hard to navigate. Front desk check-in person was minimally polite. We were on the first floor and a lot of noise from the street in the evening and also beginning at 4 AM. We’ll definitely look for something else next time.

Friends

10/10

Exceptional

13 May 2026

Jonathan

We have stayed at the City Sleeper or its alter ego Royal National biannually for over 20 years. A clean place to lay your head with an excellent helpful staff makes it a wonderful place. A short distance from the Russell Square stop and only 2 blocks from a Waitrose (rumor has it that it may close for recursing) with shopping center with goo, numerous places to eat makes it even better

Friends

8/10

Excellent

12 May 2026

Rana

It was a good hotel. Rooms are decent size. Clean and well maintained. However, I feel that I could have chosen a better neighborhood. It wads more like a city than the European feel that I was hoping for.

Family

8/10

Excellent

12 May 2026

Stephen

My only question is: Why do you put your accessible rooms as far from the lift as possible.

10/10

Exceptional

09 May 2026

Darnique

had an amazing stay at the City Sleeper Inn in London—truly a 10/10 experience!

The location is perfect. It’s right in the center of the city, making it incredibly convenient to visit major landmarks and get around. Everything was within walking distance, so we barely needed to take a taxi and were able to explore the city on foot, which I loved. It’s also very close to major train stations, which made traveling (even heading toward Paris) easy and stress-free.

The hotel itself is cute, small, and quaint—exactly the kind of cozy vibe I enjoy. From the moment you walk into the lobby, it smells amazing and immediately feels welcoming.

The staff truly made the experience stand out. Everyone was kind and accommodating, but Matteo in particular went above and beyond. Being from New York like me, he made us feel right at home and even surprised me with a bottle of wine for my birthday, which was such a thoughtful touch.

Breakfast was included daily, which was a great bonus and a convenient way to start each morning.

I’m so glad we trusted our gut and chose to stay here. I have no complaints at all and would absolutely stay again. Highly recommend to anyone visiting London!

Family

8/10

Excellent

06 May 2026

Ruth

Didn’t realise it was part of another hotel. Tried to check in at wrong one. When found the right one we waited a bit to be served. Weren’t even met with eye contact, never mind a smile. Weren’t given any directions to find room, and ended up in wrong hotel again.

Shame because the room was nice, comfortable and quiet. Breakfast was amazing.

Friends_and_family Friends

10/10

Exceptional

29 Apr 2026

Carl

Clean, modern hotel that is very well located for being a tourist at British Museum or getting the Eurostar train. Walkable to West End. Impressive breakfast buffet. Main complaint is hard not to get water on floor when using shower. We stayed in lovely Spring weather - not sure if there is A/C in summer as we did not need it.

Partner

10/10

Exceptional

23 Apr 2026

Kieran

Everything was very good and I would certainly recommend this hote,l just would add how helpful, pleasant and polite the staff were.
Thank you

Partner

6/10

Pleasant

22 Apr 2026

Ian

Lots of things are really good about this hotel and it could really blow Travel Lodge and PI out of the water. Better facilities, bigger rooms, cheaper and massively comfortable beds. However, this place has one fatal flaw, (apart from no heating)it hasn’t got soft close doors so all you hear and feel, all night is banging and crashing.

Self

10/10

Exceptional

20 Apr 2026

gordana

Clean room, comfortable bed, stuff very kind. Excellent experience. I already recommended to my friends and I will stay there next time

Family

10/10

Exceptional

20 Apr 2026

Karen

Very clean with excellent staff. We felt safe and well taken care of. A nice park area is close by to relax at and public transportation was easily accessible. The restaurant next door was very nice also. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Sheila

The room was very spacious and clean

Family

8/10

Excellent

16 Apr 2026

Bruce

Hotel room was small but very clean and modern fixtures in bathroom, older building so outside noise is loud from hall and street. Location was good for exploring london, hop on hop off bus right in front was a plus. Restaurants very close the Salad restaurant down street was a plus, negative for hotel breakfast, 2 hotels in one. City Sleeper definitely best of 2. Will definitely recommend for a short stay.

Friends

10/10

Exceptional

15 Apr 2026

Hong Van

Location is excellent right in the heart of London. So easy to take the bus, underground and train to everywhere. Both checking in and out were pretty fast. Since our flight out is not until 9:30 pm, the hotel stored our luggage for us at no extra charges so we can do some more sightseeing on our last day in London. Our room is facing Southampton street so we sometimes could hear the street noises late at night but I just put on my ear plugs and had no problem sleeping.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Cherry

I was having a great stay UNTIL the morning. The cleaning staff was going in and out of the rooms, allowing the doors to slam loudly behind her. I came out of my room to ask her to please keep the door slamming down and I was struck firstly by the fact that she didn't even realise what I was talking about. She wasn't even aware that she was slamming/allowing the door to slam behind her. She was however very kind about it and apologised, but went straight back to doing it. If she hasn't just gone back to doing it, I wouldn't be writing this review.

Self

10/10

Exceptional

09 Apr 2026

Michael

Great

8/10

Excellent

03 Apr 2026

Pablo

Good

Business

8/10

Excellent

31 Mar 2026

Mary

We were very comfortable - the only issue was with whoever serviced the room: it was done promptly, and the beds were made very nicely and the trash was taken out, but towels weren't fully replaced (hand towels and bathmat were taken but not replaced) dirty coffee cups and spoons were left in the room, coffee supplies weren't replenished and a window was left open, letting in flies and allowing the room to get overly warm. The tissue box was also empty and there was less than half a roll of toilet paper. It looked like whoever was servicing the room just didn't finish the job.
Otherwise, our stay was very good. The front desk staff was extremely pleasant and helpful. Our room was quiet, we enjoyed the great water pressure (once we figured out how to use the shower) and comfortable beds. I'd recommend this hotel and would stay again! Very convenient to the tube in a very nice neighborhood. 😁

10/10

Exceptional

30 Mar 2026

laura

Immaculate, modern and spacious room in an ideal location. Did bave

10/10

Exceptional

29 Mar 2026

Grace

Really clean spacious rooms. breakfast is really good and staff and helpful and kind. 10/10 stay

Friends

10/10

Exceptional

28 Mar 2026

LYNN

Large clean room, bathroom was spotless friendly staff, ideally situated close to Russell Square tube station

Partner

8/10

Excellent

26 Mar 2026

Mariza

Clean room.

Partner

10/10

Exceptional

26 Mar 2026

Rebekah

Comfy room and great breakfast.

Business

10/10

Exceptional

25 Mar 2026

Jim

My wife and I stayed here for a few days on our way out of England after already staying two weeks. Previously, we stayed near Piccadilly Circus before going to Liverpool. We opted to stay here as its location was more convenient to Euston Station to get to Heathrow. The hotel staff was amazing! The folks at the front desk were extremely helpful. Our housekeeper, Daniela, was superb. She went above and beyond in keeping our room clean and stocked with coffee. While the hotel is by no means spectacular, it rated a five because of its locations, its staff, and its cleanliness. We did enjoy wine a couple of nights in the hotel restaurant. The menu was good, but we wanted more ethnic dinners. I will add that this hotel is connected to another hotel so check-in was a bit confusing at first. Just look for the right check-in for City Sleeper and you'll be fine.

Partner

10/10

Exceptional

23 Mar 2026

Kate Anne

My daughter was very appreciative of Rafay who was considerate enough to allow her to check in earlier. The room was very clean and very spacious. They had the double twin bed which were quite comfy. A valuable asset after a whole day’s sightseeing. Another lure was a two-minute walk to Russell Square Station- very convenient indeed! This station is served by the Piccadilly Line from Heathrow airport. It offered an adequate buffet breakfast. But truly, the staff was most welcoming and helpful,

Friends

10/10

Exceptional

23 Mar 2026

BETHANY

We love staying at the City Sleeper Hotel because the staff are helpful, knowledgeable and courtesy. The location near the Russell Square Underground Station and buses are ideal. Wency was courteous and quick when I requested a shower cap and he was careful when handling our luggage. This is our second stay in 10 days in between our business trip. Highly recommend this hotel.

8/10

Excellent

22 Mar 2026

Bhavna

About a 5 min walk from Russell square station, decent location. Not as close to Oxford Street as I thought but still within walking distance. No fridge in the room, open closets and the only downfall was the carpet smelt weird. The beds are comfy, the shower is inside the tub and has that half glass door which can be comfy inconvenient with water splashing out but this is common in most hotels in london and the water pressure was good.

Self

10/10

Exceptional

20 Mar 2026

Suzanne

Breakfast was excellent. Many hot and cold choices and replenished regularly.

Family

10/10

Exceptional

19 Mar 2026

Ann

The staff at this hotel were the best. Helpful, friendly and efficient. The room was clean, beds comfortable, breakfast buffet full of choices for every pallet. Situated in a nice area of London, close to the British Museum.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Rolandson

Room was very clean but a bit small.

Partner

10/10

Exceptional

13 Mar 2026

BETHANY

Clean, very helpful staff and attentive

Partner

8/10

Excellent

12 Mar 2026

James

Good price and location. No complaints

Partner

10/10

Exceptional

01 Mar 2026

Jenni

Clean room spacious room.
Easy check in
Quiet. Comfortable.

10/10

Exceptional

01 Mar 2026

Graham

This hotel is in a lovely district of London. The staff are friendly and really helpful. The rooms are a good size, clean and comfortable. I would definitely stay here again. The only quibbles are the lack of an outlook, but it is quiet as a result, and the entry is bland.

Friends_and_family Friends

8/10

Excellent

28 Feb 2026

Victoria

Room & bathroom spotless
Staff very attentive
Luggage hold very secure
Would benefit from signage to distinguish between the different hotels (in the same building) as initially went to the wrong reception and also spent too long looking for my room

Friends

10/10

Exceptional

27 Feb 2026

Alnisha

Helpful staff! Clean and comfortable room. Wonderful location.

Family

8/10

Excellent

25 Feb 2026

Jordan

Clean room, helpful and friendly staff, and I loved the area. Only problem was someone tried to come into my room from the shared door. Thankfully I kept it locked

10/10

Exceptional

21 Feb 2026

Jessica

Check in was quick and easy. Room was clean and cozy. No complaints. I would definitely stay here again

Friends_and_family Friends

10/10

Exceptional

19 Feb 2026

Michael

Room was basic but clean. Comfortable bed and nice shower.

6/10

Pleasant

17 Feb 2026

Margaretha Theodora Maria

The lights in the room were not working properly and needed to be fixed.

Partner

10/10

Exceptional

16 Feb 2026

Ryuto

Clean

Leisure Friends

10/10

Exceptional

15 Feb 2026

CHALET VIVIAN

Great service, at an affordably priced hotel in an excellent location.

Leisure Family

10/10

Exceptional

15 Feb 2026

Matthew

Comfortable clean room. Good facilities and wifi to support other stay.

It was very quiet and a nice temperature throughout the night which helped us have a good nights sleep.

Partner

6/10

Pleasant

12 Feb 2026

Kathleen

Staff were very nice. The room was very clean. It would be great to have a mini fridge in the room. Also it would be nice to have a healthier selection of snacks in the “shop” downstairs, along with a coffee machine and ice. But I like the hotel’s proximity to the square, tube station, cafe etc.

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Qiang Grace

Room is clean. Staff is courteous.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Craig

Great staff
Lovely room
Would stay again

Leisure

10/10

Exceptional

03 Feb 2026

Dionne

Room was a good size and quiet. Beds were very comfy. Very clean room. Would recommend.

Partner

10/10

Exceptional

31 Jan 2026

Sean

Awesome

Leisure Self

8/10

Excellent

29 Jan 2026

Timothy

perfectly normal/ok - which is difficult to find in central London at this price

Self

10/10

Exceptional

25 Jan 2026

Tom

Can't believe people pay a fortune for the HI over the road or the PI or Travel Lodge when you have this place a short walk for Covent Garden.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Jonathan

It was clean and easy stay but room was very hot, heating (radiators) were on max temp with no option to turn them off and no air con in rooms.

Business

10/10

Exceptional

19 Jan 2026

lisa

The staff was amazing especially Matteo who was very polite, helpful and went above and beyond helping with luggage, directions and any and all we asked of him. Looking forward to our next visit to London and we will stay again.

8/10

Excellent

18 Jan 2026

Yusuf

Nothing too special room wise and no money fridge, but Staff were fantastic! A very helpful and very kind. I got an early check-in and a late checkout aswell.

Leisure Self

10/10

Exceptional

14 Jan 2026

Julia

Room spacious, clean and comfortable. Nice mattress, bed linens & pillows. Bathroom clean and nice. I did not eat breakfast at the hotel because there is a Pret a Manger just down the street where I could get breakfast at a much better price.
Location right by British Museum and underground, in a pleasant neighborhood. Lots of local restaurants where I had good, reasonably priced dinners.

Self

10/10

Exceptional

11 Jan 2026

Michelle

Was very impressed. Clean, modern, comfortable and in the perfect location for our needs. The cost was very good value

Leisure Partner