Name: Arriva
Address: Swinton St, 47-55, London, WC1X 9NT, GB

4/10

Poor

30 Jul 2026

Devarajan

The staff were very helpful. The rooms are too small. Hazardous pathways to the rooms. Unexpected steps. The location is excellent and is very convenient to Kings Cross station and there are plenty of eating places.

6/10

Pleasant

18 Jul 2026

Jessica

Small, clean room. Very quiet.

Family

6/10

Pleasant

18 Jul 2026

Sharon

Property was basic but clean, mattress not very comfortable. Close to st Pancras station and helpful staff.

Partner

6/10

Pleasant

15 Jul 2026

Robert

Room was okay no ac and fan isn’t the greatest but very clean quite room

Friends

10/10

Exceptional

14 Jul 2026

Barry

We stayed in Arriva hotel for one night prior to a Eurostar trip. The hotel was basic, but conveniently placed, clean, with everything we needed. The staff were friendly and the room was in good condition.

The hotel was excellent value for a place in central London so close to St Pancras station.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Elizabeth

Well located, clean good value.

Partner

10/10

Exceptional

12 Jul 2026

Danielle

Room was as clean as it could be - the addition of the fan was fabulous! Struggled to close the external window which meant the curtains blew over the bed. Overall a good stay, would stay again.

Friends_and_family Friends

6/10

Pleasant

25 Jun 2026

Nicolae

I stayed in the basement in a double room on a single basis.
Clean and spacious room, cable TV. Good internet, grade 8.
Cleaning service every day. In the double room where I was accommodated.
Tthle walls of the rooms are made of paper, you can hear every whisper from the neighboring room.
I cannot recommend this hotel to people who are looking for rest because of the walls.
I have never seen such walls in my life that any small noise you hear very well in your room.
Not to mention neighbors who talk a lot on the phone, and you can't sleep because of the noise.

Self

10/10

Exceptional

23 Jun 2026

Ben

No air con, just a fan. When the weather gets warm the room gets very humid and hot

Self

4/10

Poor

23 Jun 2026

Sandip

Avoid to stay. Nothing fit to enjoy a good sleep

Self

8/10

Excellent

20 Jun 2026

mh

Arrivals Hotel was more than adequate for a late booking near Kings Cross. Room was small but tidy, clean and with an OK ensuite plus also tv, kettle. Plenty towels and bedding. Also an essential fan to help cool the room (over 30C when i stayed). I know that some reviewers that i read had some negatives but for the price and location, hotel was absolutely fine.

Self

8/10

Excellent

17 Jun 2026

Timothy L.

Very close to King’s Cross/St Pancras. Everything you need is close. Very basic, small room, but comfortable

Partner

8/10

Excellent

16 Jun 2026

Sharon

Staff at front desk were very helpful and polite. Room was on the small side but clean and bed was very comfortable. Very well placed Hotel for St Pancras and Kings Cross stations. Would definitely use it again.

Partner

8/10

Excellent

04 Jun 2026

David

We were there for 13 nights as we toured London. Perfect location as the tube was a 6 minute walk. It is London, so we didn't expect air conditioning or an availability of ice cubes, but we had a heat wave for the entire stay. I, of course, don't blame Arriva...just a victim of circumstance lol. The price of our stay was very good for a 2-star hotel. Everything was clean and the service was efficient. Would definitely recommend Arriva!!

Partner

10/10

Exceptional

01 Jun 2026

Liudmyla

Staff was amazing, very nice atmosphere, like at home

10/10

Exceptional

29 May 2026

Jo

Clean, comfortable hotel, very close to Kings Cross.
The bed was comfortable and the shower good.
The reception area is a bit daunting and looks like a hostel, but don't be put off; staff are friendly, efficient and helpful.
Perfect for an overnight stay with reasonable rates

Friends

10/10

Exceptional

28 May 2026

Estella sa

I found our stay very good. The room was very comfortable and spacious. The bathroom was very clean. And only a quick walk to kings cross station.

Family

6/10

Pleasant

28 May 2026

Mr S

Very friendly staff in a hotel designed for brief London visits. Small room, a bit tired but very clean. Handy for King's Cross and walking to visitor attractions.

Partner

6/10

Pleasant

26 May 2026

Lisa

The property was not as advertised. It did not have a breakfast or a restaurant on site. Neither of these are true, per the website. The hotel was very utilitarian. The room was extremely small. However, it was close to Kings Cross station which was convenient for our needs.

Family

10/10

Exceptional

21 May 2026

Abdu

Good

10/10

Exceptional

17 May 2026

Steph

Always a solid stay here, has become our go to
Budget friendly, clean and good hosts

Partner

10/10

Exceptional

12 May 2026

John-paul

very handy location,extremely helpful staff,free storage for luggage,clean room with private bathroom,at a great price.🙂

Self

8/10

Excellent

10 May 2026

Neil

Basic room, beds comfy. Very clean but decor needs updating. Great location

Friends

6/10

Pleasant

06 May 2026

Martin

The listing for this property is inaccurate. It claims there is a restaurant on site and that breakfast is served daily. Neither of these are true.

The hotel itself is perfectly acceptable for the price although the rooms are small and like many London hotels in this price range, there is no air conditioning. There is, however, a lift.

There are cheap restaurants not far from the hotel but this does not excuse making false claims in the listing.

Self

10/10

Exceptional

03 May 2026

Amanda

Nice people

Self

8/10

Excellent

26 Apr 2026

Robert

Clean tidy, good Wi-Fi quiet

Self

8/10

Excellent

18 Apr 2026

Carol

Reception people were very good.
Room was clean except the cups & saucers. No milk was left in my room at all, had to get them from reception both days.
Otherwise our stay was OK thankyou

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Earl

We chose the hotel because it was near to the station...everything was quite basic

Partner

10/10

Exceptional

15 Apr 2026

William

The hotel is small and well run - it is also rather spartan, but was perfect for us: great location, easy access to the tube, a pub within a block was great for breakfast and it and another were good spots for an afternoon/evening pub meal. Staff was quite helpful locating things in the area, as well. It is not a luxury spot, but is great for a place to sleep while exploring London - we'd go back.

Family_with_children

4/10

Poor

10 Apr 2026

Victoria

The hotel was in a good location but that’s where the good aspects come to an end. The shower drain was so clogged (in both out rooms) that the water filled the shower floor and began to pour over the lip within minutes. The building was non smoking, however someone was smoking because the smell of smoke came through the doors into our units the entire stay. The walls were also very thin. You could hear every move your neighbours were making. It was a tolerable stay for one night while we made our move to our next location, but for the price I would not rebook at this location.

10/10

Exceptional

07 Apr 2026

John

Comfy budget stay, close to Kings Cross so easy access to West End, staff excellent, bed and shower good and room facilities adequate.

Self

8/10

Excellent

06 Apr 2026

Annie

We found a few bugs… looked like bed bugs… in our room and on our bed in the morning. The carpet was definitely needing a vacuum and a clean. Other than that our stay was great!

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Micheal

Very clean and central

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Simon

Great location and so easy for Kings Cross, neighbourhood fine, couple of coffee shops and pubs nearby. Room and en-suite both clean although decor and carpeting is a little dated, decent size for a twin room. Staff pleasant. Excellent value for money I’d definitely stay here again.

Family

8/10

Excellent

28 Mar 2026

peter

Pleasant stay, clean room and nice staff

Partner

6/10

Pleasant

20 Mar 2026

Nichol

Working WiFi, cheap bed for a night - very basic.

Self

8/10

Excellent

17 Mar 2026

Christel

We only stayed one night, no breakfast as we had a very early start. The road was quiet, the room very clean and the shower was nice with good pressure.
No frills but good value for money.

Partner

10/10

Exceptional

17 Mar 2026

John-paul

clean room,great location,friendly staff

Self

8/10

Excellent

12 Mar 2026

Vanessa

Very convenient for anything in London, only a short walk to kings cross. Excellent cafe for breakfast nearby, a 24hr Morrisons down the road.
The room itself was clean, bed comfy, and quiet will definitely stay again

Partner

8/10

Excellent

09 Mar 2026

Maria

It is not an expensive hotel, the location is good. The staff very nice, special one I didn’t get his name, he was very pleasant to talk to.
The room was clean and tidy.

10/10

Exceptional

22 Feb 2026

Mary

Courteous, friendly staff at desk and cleaners. Rooms spotless. Good location but far enough from the crowds and sound/vibration of the underground from King's Cross. We had a twin. Fine for those travelling light but limited space for lots of luggage. Ensuite is shower with no bath tub. Good size compared to size of room. Large mounted tv with remote where can log into Netflix on your own account. Tea/coffee provided also hairdryer. Lovely fluffy toilets. Windows are in keeping the area so not as noise reducing as double glazing so bring ear plugs. Strict no smoking policy. 24 hour check in with possible earlier than 2pm standard checkin time. Checkout at 11am which is very reasonable. Lots of places nearby to buy food from all parts of the world and minimarkets. I would stay again for short visits to London.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Tu

Room condition ok.broken elevator. Great area with many things to do and close to bus routes

10/10

Exceptional

17 Feb 2026

Steph

Love staying here, it's great value for money. Room is always warm, beds are comfy and it's always clean

4/10

Poor

06 Feb 2026

David

Tired and basic room was ok, but pubic hairs on bed cover was unacceptable.

6/10

Pleasant

02 Feb 2026

Vivek

staff wasn't friendly

Self

10/10

Exceptional

01 Feb 2026

Francesca

Lovely staff and clean room, only downside was the lift broke on the second day but luckily we were only on the first floor

Partner

10/10

Exceptional

26 Jan 2026

Steph

I always stay here - close enough for everything I need, far enough from the main road to be quiet for a good night sleep - rooms are always clean and the staff are always lovely, so can't really ask for much more

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Bilal

The place is a little gem in Kings cross.
The staff is amazing, very attentive and kind.
Easy checkin, they have a lift.
comfortable beds. Room was very warm.
I have stayed here before and this place never disappoints.
If you are looking for something central at good price. This is where you should stay.

Leisure Friends

8/10

Excellent

12 Jan 2026

Vera

Room spotless, staff very helpful

Leisure

10/10

Exceptional

11 Jan 2026

Joshua

.

10/10

Exceptional

11 Jan 2026

Joshua

.

10/10

Exceptional

11 Jan 2026

Joshua

super convenient location, great staff and great cost!

Leisure

8/10

Excellent

10 Jan 2026

Kristianne

Even though our room seemed like a bit of an an afterthought on the top of the stairs it was nice and clean and plenty big enough for the both of us the only thing that really upset me was not the hotels fault we had noisy people upstairs who kept us awake most of the night

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Jonathan

It's a hotel that

6/10

Pleasant

27 Dec 2025

Ellen

It was a run down 2 star hotel. I can’t y what I expected. Sheets were clean. Bathroom too. Just old.

8/10

Excellent

14 Dec 2025

Julie

Clean room. Great location about 5 mins walk from Kings Cross. Lift in hotel also. Friendly staff. Good value for money

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Ronald

The room was clean,although a little hot, but we turned off the radiator. The staff were very friendly and courteous.

Partner

8/10

Excellent

10 Dec 2025

Ivor

Good location,clean,nice staff,value for money for a short stay.

Friends_and_family Friends

8/10

Excellent

08 Dec 2025

Graham

Ideal for St Pancras and eurostar. Great pub just round the corner. Chap on desk was extremely friendly and helpful

Business

6/10

Pleasant

08 Dec 2025

Philippe

Okay.

8/10

Excellent

08 Dec 2025

Jamie

Good value for money, staff really friendly. Not exactly the Ritz but for a cheap price next to King’s Cross what can you expect

6/10

Pleasant

02 Dec 2025

Nayim

Room was decent for what we paid for. Only issue was that Wifi was too weak

We were in the lower floor, right at the back, was very difficul with a pushchair.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Moira

Good location.

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

Garry

Cheap and to be expected, 5 minutes from Kings Cross, good. Staff ok, cleaners friendly. Warning that the lift was out of action for our stay. Room was tiny, and cramped, couldn't get around foot of bed, and in need - like most of London - of a decent refresh. tB fine but so little room. Shower only, bathroom again tiny, if functional. Nice to be able to leave bags on last day, but anyone could have gone in, said \"I have a bag left\" and wandered out with whatever. Front desk staff didn't care.

Partner

4/10

Poor

23 Nov 2025

Kaori

The elevator was out of order the entire time we stayed there, so we had to carry our luggages to/from the 2nd floor where our room was located on. The staff were nice and friendly. Our room (especially the bathroom) was so small you could barely get around without hitting yourself on something. The location is decent and is close enough to King’s Cross station (about 7-8 mins walk).

Leisure Friends

8/10

Excellent

17 Nov 2025

mark

Check in was quick, easy and the staff were very pleasant. Great location very close to Kings Cross station. The room was clean and a good size.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Stuart

Great little hotel for a short stay in Central London - Good value for the money.

Business Self

2/10

Poor

13 Nov 2025

Wright

See the reviews regarding bed bugs and called to speak to them as my son has hypo-allergic skin and the staff member I spoke too was completely unhelpful with no empathy, he was restrictive of me speaking to management and felt completely uncomfortable with what I had read just before checking in. For customer service within a hotel it was appalling.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Monique

Elevator wasn’t working but overall, it was great—front desk staff was amazing!

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Steph

Great location, great staff and a decent basic clean room that was comfortable. Good value for the cheap price I paid. Only issue is the walls are so thin you can hear everything from the neighbouring rooms and the street is busy so you get a lot of traffic noise if you are on the front. Take earplugs even if you are a deep sleeper

Business

8/10

Excellent

31 Oct 2025

Alison

Staff all very helpful. Rooms clean

Friends_and_family Family

8/10

Excellent

27 Oct 2025

Clare

Friendly and clean. Great value.

4/10

Poor

27 Oct 2025

craig

Very basic
Booked a triple room 3 beds for 3 lads, they gave us a double, emailed in advance and no response

Shower didn’t work

Friends_and_family Friends

8/10

Excellent

19 Oct 2025

Peggy

Ok there was no breakfast included

Leisure Partner

8/10

Excellent

19 Oct 2025

Gloria

This is a great option in a very expensive city for people looking for a place that has a clean room to sleep and a clean bathroom in an excellent location. The standouts were definitely the friendliness and kindness of the staff. They were eager to help whenever we needed anything and made our stay very enjoyable.

Leisure Family

2/10

Poor

17 Oct 2025

Jack

Very unclean bedsheets & room conditions. I found a bed bug in the room.

Partner

6/10

Pleasant

17 Oct 2025

James

The room was bare but was clean and the staff was very nice. For the price it was a decent room.

8/10

Excellent

15 Oct 2025

Stephen

We did not partake in the breakfast

Partner

10/10

Exceptional

12 Oct 2025

Katie

Staff were lovely, beds were comfy, quiet even with the window open.

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Joanne

All the members of staff I met were very helpful and friendly.

Business

10/10

Exceptional

12 Oct 2025

Evyatar

Nice.
Good location

Self

6/10

Pleasant

11 Oct 2025

Amand

This was a cheap and clean place to stay in London a 5 minute walk from King's Cross station. It was functional, nothing fancy but we all slept like logs even though the beds were on the soft side. The shower had terrible pressure but wasn't expecting much. We would stay here again if cost is a factor on our next trip to London.

Leisure Family_with_children

6/10

Pleasant

09 Oct 2025

Nicola

Close and easy access to Kings Cross

8/10

Excellent

07 Oct 2025

Janice

All was lovely but a lot of noise from other guests

Partner

6/10

Pleasant

05 Oct 2025

Delwyn

Basic room of a decent size. Convenient to Kings Cross station. Lift wasn't working. Friendly staff but they encouraged me to leave my room key with them when I went out which I found a bit odd.

Leisure

8/10

Excellent

01 Oct 2025

Qiheng

Convenient place tho no breakfast apparently

Business Self

8/10

Excellent

28 Sep 2025

Ann

A basic hotel, close to King's Cross station.
Ideal for a 1night stay between plane and train journeys.
Room was quiet and clean and able to leave luggage on check out until our train trip.

Leisure Family

2/10

Poor

21 Sep 2025

Jeffrey

Staff was rude at check in. There was hair in the shower the bed was terrible

Leisure Partner

10/10

Exceptional

19 Sep 2025

steve

Great value for this area, the rooms were comfortable are the staff were friendly.

4/10

Poor

19 Sep 2025

Antoinette

Room request not fulfilled

When booking I requested a ground floor or a room with access via lift as my Dad has limited mobility and rooms close together if possible. After we had checked in we were advised the lift was broken (whch I apprectite is an unforeseen event) and the only available rooms had stairs to get to the room as people had requested to swap. Although a member of staff did assist with my dads case up/down the stairs, I was given a 3rd floor room and had to take clothes out of my case to take to my room as I would not have been able to take the case up all those flights of stairs. We were also 4 floors apart so I would not have been able to assist him if there was an emergency. If they were unable to fulfil the request it would have been good to know in advance so I could have made alternative arrangements.

Although there was a kettle, t.v and a hairdryer in the rooms they are extremely basic. The carpet throughout the hotel has seen better days and is loose in some parts. There are many other budget hotels in the area which are far better, I would not advise booking.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Karl

Chose Hotel on location.
Good value, no complaints
Happy with stay
The only thing I would say is the pics on the website are dated as the property is a bit tired and the lovely outside planting is no longer there

Self

10/10

Exceptional

11 Sep 2025

Irene

Good budget hotel

Budget hotel but very clean in a good location. Room was basic but if you only need a bed for a few nights it’s perfectly fine. Lovely staff - all very helpful. At half the price of the nearest Travelodge and premier inn definitely value for money

Partner

6/10

Pleasant

09 Sep 2025

Pauline

London Paris

As a 2 star London hotel we found it adequate for a one night stopover.

Friends_and_family Friends

6/10

Pleasant

09 Sep 2025

Bella

Tv too big for room couldn't even walk past without bashing it. Window was big enough to fit a whole person through so felt unsafe. Walls and floorboards are thin. It was okay for one night just not any longer.

Partner

4/10

Poor

08 Sep 2025

David

Needs modernising painting a good clean

10/10

Exceptional

06 Sep 2025

Michelle

Staff were really helpful and cheerful, location great and room lovely, this will be my go to place whenever I visit London from now on.

Leisure Family

6/10

Pleasant

05 Sep 2025

Jill

Toilet wouldn’t flush, reported to receptionist who said he’d get someone to fix it, but never did.

Lift was not working AGAIN!
We were on the 3rd floor , I have bad knees, getting ourselves and suitcases down the stairs was a nightmare!

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Bilal

staff was amazing, easy check-in, room was very clean

8/10

Excellent

01 Sep 2025

Ellen

Fine for a short stay

Good location to get out around London. Chosen for convenience and came with lower expectations based on reviews. Our room was bigger than expected. No issues with noise. Could do with replacing the carpets as these are pretty grubby but otherwise absolutely fine for a short stay.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Shirley

Quiet overnight and comfortable stay rating high on cleanliness. Also excellent value for money and for this reason we will use the hotel again when visiting near St Pancreas station.

Leisure Partner