Name: Crowne Plaza London Kings Cross
Address: Kings Cross Road, 1, London, WC1X 9HX, GB

10/10

Exceptional

31 Jul 2026

Shanda

Clean rooms, excellent customer service, and the breakfast was really good.

2/10

Poor

31 Jul 2026

Brian

An awful stay that only lasted 10 hours.

Ineffective air conditioning (warmer inside than out).

Pestering staff who asked 5 times if I wanted to add breakfast despite explaining that we as a family were tired and just wanted to get to room.

Insufficient control on elevators leaving long waits for many guests.

No cold drinking water. No fridge. No coffee machine.

Provisions (glasses etc) for 2 people in room rather than 4 as per booking.

8/10

Excellent

31 Jul 2026

Yilda

Great hotel , very clean and good amenities . Definitely will be back !

10/10

Exceptional

29 Jul 2026

Aaron

Only point of frustration was the ac in some of the rooms did not work well. This seems to be a common issue outside of the states and the staff at this hotel were incredibly accommodating and absolutely wonderful to deal with.

8/10

Excellent

25 Jul 2026

Cortney

Conveniently located to Kings Cross station. Coffee shops across the street.

2/10

Poor

23 Jul 2026

maria

The shower leaked in yo out room, getting our backpacks all wet. Mold covered up by paint was very obvious cause you could see it coming through. Room 752. Told staff , we got a very nonchalant, sorry. No compensation offered . They said they would do a maintenance report. No help to me with my wet back pack and wet laptop. Horrible experience.

10/10

Exceptional

20 Jul 2026

Florin

Great location, you can walk to museums, to Kings Cross. The hotel amenities are good and I love the pub across the street

10/10

Exceptional

16 Jul 2026

Gurman

Good location, neat hotel, friendly staff

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Michelle

The room was clean, roomy, and quiet. It had a really nice desk as well.

Self

8/10

Excellent

12 Jul 2026

Patrick

Good hotel but:
It was during the heat wave in July and even if the AC was set to minimum the room was still warm. A ventilator was already in my room and it helped but would have slept faster and better if I was able to get the room to be cooler.

2nd negatives is the gym which has only cardio, no free weight, bench or weight machine.

Rest is A-1

Friends_and_family Family

2/10

Poor

08 Jul 2026

Sash

Terrible WiFi and also we faced a WiFi outage. Mattress was old, bad and needs to be replaced. Toilet flushes don’t work properly. For this price there were plenty of other options. We trusted the Crown Plaza brand and were very disappointed.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Julie

Room was clean and well equipped but could do with a little upgrade. Bed was a tad creekie. Felt it smelt a bit of dampness and there were some small clothes moths in room.

Location for what we needed was good.

Bar staff took a while to serve. However all in all an ok hotel

10/10

Exceptional

02 Jul 2026

Harinder

Clean room and A/C was working.
Breakfast had a full menu.
Service was great. Shout out to Shiny at breakfast service as he was very helpful.

Family

4/10

Poor

02 Jul 2026

Chunghui

Air conditioning was not working in our room during our stay.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Karina

Nice stay with family. Everyone was helpful and friendly.

Family_with_children

2/10

Poor

02 Jul 2026

Nadine

I have been traveling for over 30 years and never encountered so many technical issues at once. When we arrived the A/C wasn’t working. They sent maintenance which vacuumed the A/C and then after an hour it was cooler but not really cool. Not sure why there was no preventive measures taken before, knowing it was a hot day. Then we had issues with getting bath towels. Every time we had to call housekeeping. Same issue with cups and coffee. And then on the last evening we could not enter our room. We were told the lock was broken. They had to drill a hole and change the lock. We just went out without changing clothes. When we came back everything was fixed. The last day, 2 of the 3 elevators did not work which is quite annoying when you have to carry suitcases. On a positive note, when we did contact the staff they were always trying to help.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Paul

.

Family_with_children

6/10

Pleasant

29 Jun 2026

Neema

We put the sign up to clean our room. I double checked it was the correct way round. Returned after a long day out and someone had turned our sign to ‘do not disturb’ and our room had not been cleaned. V disappointed.

Family

10/10

Exceptional

29 Jun 2026

Emily

Overall, a nice stay. Good location for hopping on different bus lines and a short walk to catch the tube at Kings Cross. We were there during a heatwave and the air-conditioning in our room couldn't keep up, unfortunately. But, hard to complain when so many are without A/C altogether.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Kate

Room was clean but very cramped with sofa bed open, no cushions to put on sofa when folded back.
Aircon was very welcome during the heatwave

Friends

10/10

Exceptional

28 Jun 2026

Charles

Would recommend this hotel

4/10

Poor

28 Jun 2026

Venkata

Room was clean , but had no AC. When we called the staff , they said it wasn’t working and provided one fan for a double room which was a appalling as it was amber heat wave warning during this time in London .
I think they knew well in advance that this was the issue as we could see the fan was permanently fixed , but they made no prior attempts to get this sorted out or inform us when we checked in .

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Vincent

Nice one night stay before catching a Eurostar from St Pancras a short bus ride away. Quiet and good size. Good food in Exmouth market nearby.

Partner

6/10

Pleasant

26 Jun 2026

nigel

The AC was terrible and the breakfast for £25 per person was extortionate even for London! I would expect a very special treat for that price!!

Business

8/10

Excellent

25 Jun 2026

Paul

Good breakfast. Close to St Pancras / Eurostar, but too far to walk with large case. Quite expensive for what you get.

Partner

8/10

Excellent

22 Jun 2026

Sharon

Lovely hotel, very helpful staff. The room was a decent size, air conditioned and very clean, tea and coffee facilities and large free bottles of water.
Large white fluffy towels too

Partner

10/10

Exceptional

21 Jun 2026

Adam

Amas arranged early check-in for us, which was incredibly useful as we were attending a family wedding in the afternoon. Good facilities. Excellent stay.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Kristen

Nice rooms & a convenient location. Great breakfast & very accommodating staff.

Friends_and_family Friends

8/10

Excellent

16 Jun 2026

Ida

Friendly staff

4/10

Poor

14 Jun 2026

James

I thought for the price paid, the room was very small and very old fashioned. The air conditioning was almost useless which resulted in two poor nights sleep. Overall a disappointing stay and we won’t recommend or return.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Garry

Very helpful staff and clean facilities!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Pauline

Very pleasant stay. Rooms are clean & staff are very helpful. God location for King’s Cross area

Friends

8/10

Excellent

10 Jun 2026

Jessica

Beautiful hotel. North London location but if you are willing to walk everything is accessible via foot. Beds and pillows were very hard and made sleep difficult. Bathrooms were nice and bright

Family

4/10

Poor

09 Jun 2026

ANNE

Hi , I recently stayed at the Crown Plaza Kings Cross.
The lobation was amazing. The hotel cleanliness was good however the service unfortunately was nit great ,
I had to keep calling every day asking them to replenish, water, tea bags.
The staff on the front desk was not really helpful , but the waiter in the bar restaurant had exception customer service.
Which I would expect to have throughout a first class hotel. Thank you.

Self

10/10

Exceptional

06 Jun 2026

Ahtsam

Great service staff were friendly

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Cletus

There was no free breakfast at this hotel even though Expedia started it has. Also the room had no microwave

10/10

Exceptional

03 Jun 2026

Brian

Great hotel, fantastic value and superb location.

10/10

Exceptional

02 Jun 2026

Champak

⭐️⭐️⭐️⭐️⭐️ excellent facilities and a lovely hotel.

Friends_and_family Family

4/10

Poor

31 May 2026

Andrew

Bathroom wasn’t cleaned properly and an awful smell of urine which made it uncomfortable.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Miranda

We were told we had free breakfast and then still had to pay. Staff was not friendly

Partner

10/10

Exceptional

31 May 2026

Andy

Na

Partner

8/10

Excellent

30 May 2026

Gwyneth

Bed too small for couples.

Family_with_children

6/10

Pleasant

29 May 2026

lindsey

very expensive for a £215 stay ! won’t be staying again there’s a lot more out there for a better price !

Family_with_children

8/10

Excellent

29 May 2026

Stuart

Very clean and well presented

Friends_and_family Family

10/10

Exceptional

25 May 2026

Richard

Good experience, excellent hotel.

Friends_and_family Family

8/10

Excellent

25 May 2026

Duane

We have used the Crowne Plaza hotel on both of our recent trips to London. The hotel is very nice and centrally located for seeing Central London. Our only \"complaint\" is that the desk in the room is way too large. It requires some careful maneuvering around the
desk at access the room. However, should we return to London in the future, the Crowne Plaza hotel is at the top of our list of places to stay.

Partner

10/10

Exceptional

25 May 2026

Jon

Clean, friendly and spacious well thought out room. Good breakfast.

Partner

10/10

Exceptional

24 May 2026

John

My stay at the Crowne Plaza Kings Cross was positively colored by having secured a favorable two-night rate. I arrived late in the evening of a bank holiday and the neighborhood (walked from Farringdon) seemed absolutely deserted. But I discovered that nearby Rosebery Avenue has shops and amenities. The hotel is curious in having a nice ground floor lobby & restaurants and nice rooms - but the hallways on the upper floors betray a shabbier earlier hotel existence. I found the location excellent as an easy 20 minute walk between either St. Pancras/Kings Cross in one direction & Farringdon in the other (so Elizabeth line to Heathrow). There are some lovely streets also as you walk West toward central London. A good find - at the right rate.

Self

10/10

Exceptional

23 May 2026

Raquel

Good location and easy to relax within the property.

Comfortable bed and clean rooms.

Business Friends

8/10

Excellent

21 May 2026

Kenneth

Do yourself a favor by NOT using the bar. I've been all over the world and have not ever encountered a worse hotel bar. I stood in disbelief as I watched patron after patron; people from all over, mishandled. The staff couldn't handle the simplest beverage request. The cluster of people I was standing near were all frustrated. The breakfast was very nice, though.

Partner

10/10

Exceptional

13 May 2026

Laura

Nice restaurant in the hotel. We appreciated that they had many vegetarian options. Impressive breakfast buffet. Helpful staff.

Partner

10/10

Exceptional

09 May 2026

Rhian

Very clean , good size room and well equipped.

Family_with_children

8/10

Excellent

07 May 2026

Abby

Clean but dated room, breakfast and gym facilities were great.

Self

6/10

Pleasant

05 May 2026

thomas

Stayed for 3 nights room serviced after 2 nights

Partner

10/10

Exceptional

05 May 2026

Connie

Amazing customer service. Front desk managers remembered who we were and there are hundreds of guests daily. Impressive! Wonderful breakfast and friendly staff everywhere.

Self

10/10

Exceptional

30 Apr 2026

arieh

Great

10/10

Exceptional

29 Apr 2026

Emma

Great room and good bar .

10/10

Exceptional

25 Apr 2026

Mitesh

Great hotel with fantastic breakfast and a good location

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

isi

It was very good.

Friends_and_family Family

8/10

Excellent

22 Apr 2026

Lynsey

All areas good

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Kirstin

Clean and comfy

Family

10/10

Exceptional

20 Apr 2026

hamada

Very nice roomd good location

Self

10/10

Exceptional

19 Apr 2026

JAMES

Quick check in. Really professional and efficient service from Abu at Reception.
Room very nice and exactly as requested. Needed sheet and duvet for sofa bed - this was provided within three minutes of request.
Quiet, comfortable beds and good two nights sleep.
Really good price compared with local, similar hotels.
I’d stay again without hesitation.

Family_with_children

10/10

Exceptional

18 Apr 2026

Gordon

These staff were very welcoming and warm. The room was lovely, clean and tidy for us arriving.
The bathroom was clean and stocked with toiletries.
The only down side was the shower location, when it was on the glass only covered half the spray from it. Meaning it soaked the floor around the toilet and the mat.
Other than that, great location and very nice hotel for the price. We'll definitely be back.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Allan

Breakfast good. Location advertised as near King’s Cross but actually a 20 min walk

8/10

Excellent

16 Apr 2026

Michael

Clean and accommodating hotel at some walking distance from Kings Cross. The walk is annoying given the uneven pavement most of the way. Once there, the hotel is ver fine and accommodating. Restaurant / bar isn’t cheap but it’s onsite. There is a restaurant / pub district about 3-4 streets away. Alas, on my recent stay, hot water shut down in AM

10/10

Exceptional

16 Apr 2026

Amanda

Helpful staff, nice rooms, and good for families

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Neil

Nice hotel. Reasonably well located for Kings Cross (15 min walk). Awkward shower.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

John

Room was good. Not big for 4 people but we didn’t expect much different in London. Air conditioning was pretty ineffective though so the room was super hot. Breakfast was extremely busy, staff worked very hard to keep replacing food and the choices were good. Bar staff very friendly.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Kim

Brilliant selection for breakfast!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Muhammad

Amazing staff, Abu Misbah was super awesome!
Great location, neat and tidy rooms!

10/10

Exceptional

10 Apr 2026

Mark

Rooms were clean , towels changed daily and beds made . Staff were very accommodating. Around a very nice stay.

Family_with_children

8/10

Excellent

09 Apr 2026

Francesca

Good location, 10-15 minutes walk from king cross. Staff on arrival were lovely and helpful. We had an issue with one of the beds when we got into at night time and they sorted us out but it meant we had to move room at 10.30 at night with two kids.

10/10

Exceptional

09 Apr 2026

Chris

It’s not as close to King’s Cross as I expected. So that was my mistake. Solid 10minute walk.
Shower was good, I liked the bench seat after a long day, nice to sit in a shower. Are some aging issues like shower head hose flex ripped and cracked, but I used the waterfall shower option. Some flaking plaster above the toilet, but again, just cosmetic.
Reception staff were really helpful, like storing bags, and were quick to resolve issue of just 2 towels for 4 guests.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

eduard

Yes

6/10

Pleasant

08 Apr 2026

Jon

Nice, clean hotel, about 15 mins walk from Kings Cross. Big issue was the poor air conditioning in the room, the room was too warm and the air con was not blowing any cold air out. This was mainly after we had gone to bed so didn't want to ring down to reception to report as the kids were asleep, however we always try to pay extra and book a hotel with air conditioning so feel the hotel didn't give us value for money.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Kim

Stayed here before and would stay again. Rooms clean, spacious and comfortable bed. Breakfast is excellent with a huge selection of hot and cold food!

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Ashley

Standard wear and tear - broken door lock and a very squeaky bed frame. But the room and the property were very clean. Staff was courteous but seemed entirely unprepared for the rush of Easter weekend and we waited in line at least 15 minutes to check in. This is a great location half way between Blackfriars and Kings Cross - just take the bus!

Family

6/10

Pleasant

03 Apr 2026

Charlene Naomi

Location great for purpose of trip near King’s cross. Did not like that room doesn’t have safety latch on inside of room. No one at front desk or housekeeping answers phone. Shower drain didn’t work so we had to set up a makeshift device so water can drain. Lotion was empty. All in all room did not appear ready for guests.

Family_with_children

8/10

Excellent

01 Apr 2026

Bethan

I always enjoy staying here, though feel the bathrooms could do with a deep clean, they kinda smell like gents toilets a bit.. Staff are really lovely, brekkie was decent. Really convenient for the Eurostar and my meetings at ITV

10/10

Exceptional

28 Mar 2026

Ergate

Clean tidy comfortable breakfast well displayed.
I enjoyed staying

10/10

Exceptional

27 Mar 2026

Mitesh

Fantastic hotel. Breakfast was excellent

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

jessie

The carpet had some stsibs, but overall its a very nice place to stay

8/10

Excellent

23 Mar 2026

Lynn

Clean room but hairdryer in drawer at desk but not near the mirror.
Bed creaked and sounded like it was break but they did fix it a bit. Shower was poor flooded bathroom. Bad design. Nice clean towels and lovely breakfast

Partner

10/10

Exceptional

23 Mar 2026

michele

Excellent location and very nice rooms

Family

10/10

Exceptional

23 Mar 2026

Ashleigh

Great hotel on the outskirts of London. Just far enough away from the hustle and bustle, but can easily walk to busier parts which takes around 20-30 minutes depending on how quickly you can walk. We walked to the hotel from Kings Cross train station, which took around 15 minutes. Perfect stay for a theatre trip weekend. Would stay again.

Family_with_children

4/10

Poor

18 Mar 2026

chelcy

The breakfast was very disappointing. We enjoy all kind of food and we have hard time to enjoy food there. We even skipped our paid breakfast and ate outside.

Staff was just okay, not friendly but not rude. The surrounding of the room we stayed was a bit noisy. If you come with little ones, I would not suggest here.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Jennifer

The room was clean. The beds were comfortable. The bathroom had a frosted glass door which was a bit awkward if you needed to use the bathroom during the night. I did appreciate the housekeeping staff. They helped us out after my daughter was vomiting due to a migraine. All in all, it was a good hotel.

Family

10/10

Exceptional

13 Mar 2026

Greg

C

Self

8/10

Excellent

10 Mar 2026

Paul

15 minute walk from Kings Cross station, and restaurant's/ bars
Clean and modern decor

Partner

10/10

Exceptional

09 Mar 2026

Isabelle

Lovely stay

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Melissa

The hotel is a short walk from King’s Cross & St Pancras. The room was lovely with everything we needed and the staff were extremely helpful, letting us leave our bags for the day and doing everything to make us feel very welcome.

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Barrie

Lovely place

Partner

10/10

Exceptional

04 Mar 2026

Aimee

Smooth checkin. Clean and good size room and bathroom. Lovely products in the bathroom. Bed was comfy and had a quiet nights sleep. We didn’t use any other hotel facilities as booked the room for a music concert.

Partner

6/10

Pleasant

03 Mar 2026

Valerie

The room I stayed in definitely could have used a makeover. The lobby looks gorgeous, however, the room had carpet stains, and the walls were scuff marked and paint missing. For the amount spent at this hotel I dont think the room was worth it. The pillows were also cheap. They felt like plastic and after 30 min of laying down were flat and hard. Not worth the price of the hotel.

Hotel is located close to Kings Cross station. Either a 15 min walk or a 8~10 min bus ride. Easy to get to downtown London via the bus which is a 5 min walk.

Self

10/10

Exceptional

01 Mar 2026

Peter

Clean room, everything in working order, great staff.

Partner

10/10

Exceptional

01 Mar 2026

GARY

Courteous staff.
Good shower.
Good choice for breakast.
Decent location.

Partner

4/10

Poor

22 Feb 2026

Thomas

Didn’t feel comfortable at this hotel

Family_with_children

4/10

Poor

22 Feb 2026

Paul

Stayed for two nights the AC was stuck on heat on the first night resulting in a dreadful sleep. They moved us rooms but no genuine apology for the 1st night.
Disappointed

Partner

8/10

Excellent

21 Feb 2026

Glenn

Clean room, good location

Friends_and_family Family