Name: Ruby Stella Hotel London by IHG
Address: 15-28 Eyre St Hill, 15-28, London, EC1R 5EW, GB

8/10

Excellent

23 Jul 2026

Vitalii

The hotel haa a perfect location.

10/10

Exceptional

22 Jul 2026

Ana

Perfect location! Clean, new hotel!

4/10

Poor

22 Jul 2026

Simrat

Rooms not sound proof woke up multiple times a night

Self

10/10

Exceptional

20 Jul 2026

Allan

A charming, very trendy and modern hotel in the heart of the clerkenwell district of London. Extremely helpful and friendly international staff. We had a great time. Ask for a quiet room, facing the side or back of the hotel. Just far enough from all of the tourist attractions to feel like you’re actually in the heart of London without all of the crowds.

Partner

10/10

Exceptional

19 Jul 2026

Joanna

Great home from home. Quiet room well appointed great shower!!

Partner

8/10

Excellent

17 Jul 2026

Edward

Room was clean and nice but it was very small. The bathroom setup in the middle of the room was a bit uncomfortable.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Angela

The hotel was good for the most part. The room was tiny and not really big enough for two people to be in comfortably. The main issue that we had was that the ventilation system sounded like living inside a data center. The only way to make it more quiet was for it to be shut off completely which made the room get quite hot at night. We discussed it with the front staff and they said we could change rooms the next day but then never got back to us about it. The price for the size of the room was quite high as well.

Partner

10/10

Exceptional

15 Jul 2026

Phillippa

lovely hotel, lovely room. The only downside was tea/coffee facilities in the hallway rather than the room - i like a tea in bed before i get up but didn't want to go and make it in my pjs! Disposable cups not very eco friendly either.

Self

6/10

Pleasant

14 Jul 2026

Jeanette

A clean compact room. No coffee or tea making facilities in the room which was .disappointing Coffee and tea provided in the corridor at a small tea point with a hot tap. Healthy breakfast with plenty of choice.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Jasmine

Funky relaxed hotel with a bar downstairs and very quiet room, but I had to wait ages to check in, my room wasn't ready, was left sitting in the bar and had to keep asking for my room. Once allocated, it was very clean, arty and a bit different, there was a Marshall amp so you could play guitar, mobile things hanging from the wall by the bed and what looked like a block of ice lol for the toilet and shower. Ice Bear from We Bare Bears would approve.

I found it really cold the air con, especially at night, heating had been switched off, normally in this boiling weather Im fine but I had to order a fan heater as I was shivering and had pain in my hip from the window. I did switch the air con off and reception did say theyd put the heating on for me. Thats not something I've had before, actually Im usually sweltering lol.

There was no chair in the room, just a stool, and tea and coffee had to be made in the corridor, they had a very nice selection of brews but I had an early start and had to drag myself out and down bleary eyed and decidedly not bushy tailed to get a coffee lol.

It is a very nice, arty and clean hotel the key cards are beautiful and its super quiet being in a side road but for me it was just too cold for some reason.

Self

10/10

Exceptional

10 Jul 2026

Andrew

Excellent stay for business trip

Business Self

8/10

Excellent

04 Jul 2026

Martin

Room was clean just some what small and cramped with bathroom doors a pain. Staff were all nice didn’t have breakfast but would stay again when in London.

10/10

Exceptional

30 Jun 2026

Genevieve

My husband and I stayed here for 8 nights, we included breakfast with our stay and it was well worth it. The breakfast buffet was displayed beautifully every morning with little omelettes, an assortment of breads, pastries, deli meats and cheeses, fresh fruits and vegetables, yogurt and cereals. They had many freshly squeezed juices, flavored water, drip coffee or served espresso directly from their bar. The service of the staff was excellent, they were friendly and helpful. We loved our corner room, it was spacious with powerful air conditioning. We were in London during a 4 day long heat wave with temperatures above 90F/32C and frequently retreated to the icey air conditioning of our room. The bed was very comfortable, the bathroom had a spacious walk in rain shower and we had a nice view of the city below. The location of the Ruby Stella is a huge perk, very close to the tube stations without being in the loud and busy streets of downtown London. We were a 10-15 minute walk away from many great restaurants, pubs and bars with a huge selection of food. Our favorite nearby restaurants were Faros, The Lamb, the Eagle and Ciao Bella. We would highly recommend staying here and greatly considering staying here again if we ever come back to London. It was very easy getting there from Heathrow airport and back, taking the Elizabeth line directly to and from the airport.

Partner

10/10

Exceptional

30 Jun 2026

Alexa

Stayed here for a brief stop over in London. My room was clean and stylish with great amenities, and it was comfortable. The access to streaming and a Bluetooth speaker made it a nice spot to relax before a long flight. The tea bar on each floor was also a nice touch. Especially loved the back garden in the hotel, a great spot to enjoy a drink & relax.

Self

10/10

Exceptional

26 Jun 2026

Gary

Great hotel and perfect for my one night stay in London. Would definitely recommend.

Self

2/10

Poor

25 Jun 2026

wolodymyr

What a disaster of a hotel. Took almost an hour to get checked in. Then when I was finally checked in they gave me a much smaller room than the one I paid for. I was travelling with a business partner and they would not accept her credit card for mysterious reasons. So I paid for her room. On checkout they told me they would email the invoice for this additional payment to me so that I could be reimbursed. But they did not send the email and every attempt to get them to respond and send the email was rebuffed. Avoid this ho9tel if you want a hassle free stay.

Partner

10/10

Exceptional

22 Jun 2026

Kristin

Perfect spot for a solo traveller

Self

10/10

Exceptional

19 Jun 2026

Danielle

Nothing to say - a really great stay!

Business

10/10

Exceptional

16 Jun 2026

Corinne

The atmosphere of the hotel was amazing! My one night business trip stay felt more like a carefully selected stay in a cool vibe hotel! Thank you

Self

10/10

Exceptional

15 Jun 2026

Beatriz

Clean rooms, good breakfast, and great location.

Self

10/10

Exceptional

14 Jun 2026

Sophia

Staff were very friendly & helpful, the room was extremely clean and in good condition. Check-in was very quick and efficient. Overall, I really enjoyed my stay and would definitely be staying there again

Self

10/10

Exceptional

13 Jun 2026

April

Great room fun quirky design

Self

10/10

Exceptional

12 Jun 2026

Orlando

Great place and location

Partner

10/10

Exceptional

12 Jun 2026

Anthony

Everything was perfect except: Coffee maker was impossible to figure out and one should
Opt for the bigger room. The small room is too small for 2 adults.

10/10

Exceptional

12 Jun 2026

Jason

Great little room at a very reasonable price. Smart TV's. Beautiful bathroom and showers. In a great location just 10mins walk from the Tube. I especially loved the decor in the bar and foyer. Very cool and trendy spot for a drink before heading out.

Self

10/10

Exceptional

07 Jun 2026

Alexandra

Great stop for a couple of nights. Rooms are a little tight but very clean and modern. Beds are comfy.
Staff were lovely.

Self

10/10

Exceptional

07 Jun 2026

Freddie

The room was clean and the breakfast was really good. The staff was helpful and great to deal with. Will definitely stay here again.

Self

10/10

Exceptional

06 Jun 2026

Heather

The staff were very friendly and helpful!! The breakfast was excellent and the ginger, apple shots were a nice added touch.

Partner

10/10

Exceptional

05 Jun 2026

James E.

This is a great boutique hotel near the Lizzie Line with a very attentive staff. I’ve stayed at several of the newer, more “self service” hotels and this is by far the best. Large rooms, plenty of amenities (the 24/7 bar with food was a great perk after a long day of meetings), comfy bed, and a great location near the Tube and train lines if you have to move around the city.

Self

10/10

Exceptional

02 Jun 2026

Iain

Gets location and very comfortable

8/10

Excellent

02 Jun 2026

Demi-lee

The hotel itself is lovely. The decor is cool & it’s quite a trendy hotel. The staff were lovely when we arrived there but I did have some issues before we arrived. Although I chose the option to pay at the property, they tried to charge my card the morning of the stay. I called to explain I had a new card and offered to pay over the phone or when I arrived. I was told twice to wait for a payment link to arrive (it never did) and on my third call they told me if I didn’t pay before I arrived, they would cancel the reservation. I chanced turning up at the hotel shortly before check in and was able to pay at the hotel. It felt like unnecessary stress was caused by the incorrect information.

Other than that our stay was good. The room was small but it’s to be expected in London! There are no tea/ coffee facilities in the room but we weren’t far from the one stationed on the corridor so it didn’t cause any issues.

Overall it was a good stay after we arrived. It could be made clearer when booking that they will attempt to take the payment before you arrive, even after selecting pay at property

Partner

10/10

Exceptional

02 Jun 2026

Peter

Hotel has a really cool vibe. The staff were very attentive and the rooms were clean and nice. We don’t have breaky so can’t comment. Would stay again.

Partner

10/10

Exceptional

01 Jun 2026

Julian

Very good, I travel by myself and it was perfect. The room is small but perfect for couples or solos. The bathroom was great as well.

Self

2/10

Poor

01 Jun 2026

Jordan

Please be aware if you select “Rubys Room” you could end up with a windowless room. This is not clear when booking. Our original room had aircon that was pretty weak - we eventually had to get moved rooms.

Partner

10/10

Exceptional

01 Jun 2026

Gemma

Very clean room. The house keep the who attended to our room was so nice and accommodating.
Pillows comfy, bed was a little soft but over all great.
Staff really nice
We got 2 free drinks
Very good location

Partner

10/10

Exceptional

31 May 2026

Dave

Nice modern very clean hotel but staff were unhelpful at check in as though it was to much bother to explain how to activate your room key etc…Also having no tea or coffee facilities in the room instead I had to walk out and around the landing to find the sink and tea and coffee a little strange!

Friends

4/10

Poor

31 May 2026

Hollie

The stay was nice hotel and amenities were good, but the hotel charged me again when I had already paid Expedia. For some reason it was cheaper than what I had paid Expedia for as well - by £20. I spoke to the lady at the desk and told her I’d paid and she said I hadn’t, so I paid and then I saw online that both payments were gone. Nobody followed this up, I’ve since had to chase and I’m waiting for an answer.

8/10

Excellent

29 May 2026

Mary

Breakfast was a well spread of choices for all. Never had real soft boiled eggs in a buffet, that was a treat.

Partner

8/10

Excellent

28 May 2026

Vikki

The rooms are very clean, air conditioning was lovely, not much room for luggage, bathroom and shower were not private with glass / frosted glass screens. The room lacked a fridge to keep drinks cool and drawer space for unpacking cases. The staff were very friendly and helpful, we still enjoyed our stay.

Partner

6/10

Pleasant

26 May 2026

Matthew

Nice and clean but devoid of any atmosphere.

Self

10/10

Exceptional

23 May 2026

Dania

Well located, super reasonably priced, very clean. Best part for me was the soundproofing in the rooms!

Self

8/10

Excellent

17 May 2026

Elaine

Lovely hotel, staff very helpful and friendly, breakfast selection amazing, very modern decor room had everything required for a good nights sleep, I would like a kettle so I could make a morning coffee

Business

10/10

Exceptional

17 May 2026

Linda

Excellent

10/10

Exceptional

12 May 2026

HENRY

nice hotel, nice, clean room, no complaints

10/10

Exceptional

09 May 2026

Alice

Really cool hotel. Like the interior of the mix between old and new. Breakfast was great and like the galleys with the tea etc.

Friends_and_family Family

8/10

Excellent

06 May 2026

Brad

New hotel so everything is well kept and clean. Quiet rooms. Location is amongst a bit of corporate buildings with some access to local pubs and such so it’s quiet. Exmouth Market was good for meals. Bar being in-house was convenient. Biggest challenge was the size of the room. Upgraded to the largest one and could barely fit my equipment in there for work. The staff were super kind and helpful; great hospitality. Convenient to the tube. Just be aware that there really isn’t much space in these rooms if that’s going to be an issue for you. I adjusted over time. Free tea outside the room was a plus.

Self

8/10

Excellent

01 May 2026

Linda

Loved our stay. Staff so friendly and helpful. Quiet location really clean rooms. Having the shower in the bedroom was a bit strange. Delicious breakfast.

10/10

Exceptional

30 Apr 2026

Andrew

Clean and efficient. Enjoyed staying.

Partner

10/10

Exceptional

29 Apr 2026

Doreen

This hotel was a little gem. Super cool vibe, clean rooms, great friendly staff. Breakfast had lots of options. Comfy beds. Rooms are small but we knew this in advance. This hotel is worth it!

10/10

Exceptional

26 Apr 2026

zohar

A cute, boutique-style hotel. The staff is friendly and approachable. Although the room was small, it was well-equipped with everything needed, clean, and acomfortable bed. The location is excellent, with great restaurants nearby within walking distance. Easy access to the entire city. The breakfast is good and reasonably priced. Highly recommended

Partner

10/10

Exceptional

21 Apr 2026

Michelle

Lovely hotel - immaculate room, great staff and well located

Friends_and_family Friends

8/10

Excellent

15 Apr 2026

William

Ok, I was in an accessible room and the bathroom was not ideal. Room a bit smaller than I thought

6/10

Pleasant

13 Apr 2026

Barry

Was reasonably priced. Clean. But otherwise completely forgettable

Self

10/10

Exceptional

06 Apr 2026

Veronica

Great location, friendly staff, clean rooms, wonderful stay overall

6/10

Pleasant

05 Apr 2026

Curtis

Hotel is nice, clean and easy to find.

Check in process is not to my liking and the guy on the desk was a little short with people.

Rooms are nice but small, bed against the wall is never ideal.

For the price, I expected more.

8/10

Excellent

27 Mar 2026

Darleen

The room was clean, tidy, white, we were in a disabled access room, so lots of space. But not enough space to put luggage etc… could do with hooks on walls at various height levels. To put coats/ wet towels etc.. no where to put belongings (glasses, water, phone, book) next to bed as ledge was small, so had to put on floor.

Could do with a kettle/ tea making facilities in room, understand they want to go sustainable route, but not great when you’re sleepy/ tired & need to make a cuppa!!! Also the hot water in station galley was not hot/ boiling. Warm cup of tea!! So Didn’t drink!
Explained to staff the next day, who went to galley to show how to do it (which was already done) on check out.. which was too late.

Would also benefit from a fridge in room,
But other than that. Staff were good, especially Elvio & Rey & Patrick.
Hotel lobby / bar is stunning. Food menus should be on show/ more prominent as didn’t realise food was on offer until after check out.

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Collin

Perfect for a London stay.

Partner

10/10

Exceptional

26 Mar 2026

Pablo

Everything was excellent, from the room to the breakfast and the cozy bar. Very pleasant stay, highly recommended!

10/10

Exceptional

24 Mar 2026

Julie

Small but well appointed room. The bed was really comfortable and there was great water pressure in the shower. Great location for Farringdon area. Cool bar too!

Self

10/10

Exceptional

24 Mar 2026

Sarah

Very clean

10/10

Exceptional

15 Mar 2026

James

Great location with lots of places for food and drinks and easy to get about.

10/10

Exceptional

09 Mar 2026

Alastair

Hotel is pretty handy for Kings Cross and Oxford Street with good transport options. 10 minutes on bus to KX20 to Oxford Street. Very friendly and relaxed atmosphere. Comfortable and a good price

Self

8/10

Excellent

08 Mar 2026

Andrew

The location is a bit hidden and a short walk from main streets of London. The room was clean. The air conditioning was good. The staff were all very nice friendly and helpful. The bar is open all night with some food as well. I enjoyed this hotel

10/10

Exceptional

04 Mar 2026

Kelly

Friendly, helpful staff
Easy check in
Cosy atmosphere in bar area, perfect to unwind or relax with a coffee/drink
Room was great, compact for what you need, even some great touches like a speaker to connect to!

Partner

10/10

Exceptional

01 Mar 2026

Alex

Everything was great, clean, comfy and good value

8/10

Excellent

01 Mar 2026

Alistair

decent

10/10

Exceptional

26 Feb 2026

Natasha

This was an excellent hotel. Clean, modern, and well designed. The breakfast was top notch too. I loved the location right by Clerkenwell Green. There’s a sainsburys and lots of places to grab dinner too.

Self

10/10

Exceptional

24 Feb 2026

Michael

Great staff, very modern and clean hotel, great vibe!

2/10

Poor

23 Feb 2026

beattie

unfortunately i was awake all night at this property, my room was next door to the cleaning area and it was non stop door slamming all through the night.

Self

8/10

Excellent

23 Feb 2026

Elizabeth

We loved staying at the Ruby Stella. A very cool hotel. Lovely vibe & great staff. Situated in a good position in London.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Matthew

Helpful staff

10/10

Exceptional

31 Jan 2026

SARAH

Great hotel, location was superb and it was so peaceful!

10/10

Exceptional

26 Jan 2026

Diana

Beautiful hotel, friendly staff

10/10

Exceptional

22 Jan 2026

Joseph

Loved the staff and the comfort of the room. For a single the windowless rooms are perfect.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2026

Roderick

Lovely friendly staff, very clean, excellent bar area and great rooms. Small but adequate. Great location for Clerkenwell, Greys Inn Road etc.

10/10

Exceptional

13 Jan 2026

Nikolaos

Clean room and friendly staff

8/10

Excellent

12 Jan 2026

Sandra

We had an overall lovely stay at Ruby Stella and stayed for three nights, from Friday to Monday. We arrived early on the day of check-in and were pleasantly surprised to be able to check in straight away, which we really appreciated.

Unfortunately, there was an issue with the air conditioning in our original room. It made a loud noise that made it impossible to sleep. As we were out and about all day, we didn’t notice it until we went to bed, which resulted in us having to change rooms late at night.

As there are no in-room phones and we were travelling from overseas, we had to go down to reception in our pyjamas to sort this out — not ideal. The staff member kindly mentioned that we would receive a small upgrade due to the inconvenience (which we hadn’t asked for), but when we moved rooms — after packing up and changing floors — the new room appeared to be exactly the same. This felt a bit odd, as it was mentioned but not followed through.

Another confusing point was that our card was charged before we had even checked in, despite the booking stating that payment would be made at the hotel. In some cases, guests don’t necessarily secure a booking with the same card they intend to pay with, so clearer communication here would be appreciated.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Arnaud

Very well located. Clean. Great room. Amazing staff. Beautiful place

Partner

6/10

Pleasant

03 Jan 2026

Russell

One lift broken, no access to stairs and very slow.
Shower was lukewarm at best. Even the lovely room was very tight. My wife hurt her legs getting around the bed.
Not keen on the glass/open shower toilet combo.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Jamie-Lauren

Ruby Stella is a hidden gem! Within walking distance to Covent garden, oxford street and lots of shopping. Everything about our stay was perfect. Friendly staff, clean rooms, comfy beds, amazing breakfast, and late night food offerings. My boyfriend and I loved everything about it.

10/10

Exceptional

26 Dec 2025

Daniel

Really neat little hotel in a great location

8/10

Excellent

20 Dec 2025

Matthew

Overall was a good place to stay. The breakfast was good but a bit odd. The location lets this hotel down

10/10

Exceptional

19 Dec 2025

Herbert

The staff are super accommodating. Rooms and common areas are well kept. Each floor has a coffee and tea bar that is open 24/7.

Partner

10/10

Exceptional

16 Dec 2025

Verified traveler

Stay was perfect. Only issue was I asked at reception if I had paid for a breakfast. They said no so I paid £36 for two. Transpires that the breakfast was free through hotels.com

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Herbert

Staff are superb. Rooms are very small.

Partner

8/10

Excellent

09 Dec 2025

Cindy

The room was clean and tidy. The hotel is off the in a little alley but did not feel unsafe at night and was very quiet. It was close to train station. There was no fridge nor microwave and tea/coffee were shared in a common area. I appreciated the drink voucher in exchange of frequent room service and the bar was great!

Business Friends

10/10

Exceptional

08 Dec 2025

Agatha

Lovely hotel. Great staff. Highly recommend.

Business Self

6/10

Pleasant

04 Dec 2025

Daryl

No hot water in shower for 2 days.

Business

10/10

Exceptional

04 Dec 2025

Agatha

Great staff. Lovely room. Highly recommend.

10/10

Exceptional

03 Dec 2025

Andrew

Great stay

Business

8/10

Excellent

29 Nov 2025

Colin Andrew

Lovely staff, quiet location. Very clean. Enjoyed our stay. 2 very small niggles, the pillows are really poor. Overstuffed and terrible to sleep on. The space to walk around the bed is extremely narrow and you need to shuffle sideways to get past it.

Partner

10/10

Exceptional

27 Nov 2025

Rita

Clean rooms and common areas plus staff were very friendly and helpful.

Business

10/10

Exceptional

27 Nov 2025

Cheng Ching

Lovely staff, amazing breakfast and nice room