United Kingdom
, London 
Darleen
The room was clean, tidy, white, we were in a disabled access room, so lots of space. But not enough space to put luggage etc… could do with hooks on walls at various height levels. To put coats/ wet towels etc.. no where to put belongings (glasses, water, phone, book) next to bed as ledge was small, so had to put on floor.
Could do with a kettle/ tea making facilities in room, understand they want to go sustainable route, but not great when you’re sleepy/ tired & need to make a cuppa!!! Also the hot water in station galley was not hot/ boiling. Warm cup of tea!! So Didn’t drink!
Explained to staff the next day, who went to galley to show how to do it (which was already done) on check out.. which was too late.
Would also benefit from a fridge in room,
But other than that. Staff were good, especially Elvio & Rey & Patrick.
Hotel lobby / bar is stunning. Food menus should be on show/ more prominent as didn’t realise food was on offer until after check out.
Could do with a kettle/ tea making facilities in room, understand they want to go sustainable route, but not great when you’re sleepy/ tired & need to make a cuppa!!! Also the hot water in station galley was not hot/ boiling. Warm cup of tea!! So Didn’t drink!
Explained to staff the next day, who went to galley to show how to do it (which was already done) on check out.. which was too late.
Would also benefit from a fridge in room,
But other than that. Staff were good, especially Elvio & Rey & Patrick.
Hotel lobby / bar is stunning. Food menus should be on show/ more prominent as didn’t realise food was on offer until after check out.
