Name: NYX Hotel London Holborn
Address: Southampton Row, 50-60, London, WC1B 4AR, GB

8/10

Excellent

19 Jul 2026

Mauricio

Overall good for a couple of days

Friends_and_family Family

8/10

Excellent

12 Jul 2026

John

Generally nice hotel and close to covent garden.

10/10

Exceptional

06 Jul 2026

Tracey

Lovely hotel in a great location for central London. Holborn tube station is a few minutes walk away. Covent Garden is about a 10 minute walk. The hotel is decorated with a few more arty kind of aspects which is a nice change from the usual type of standard hotel. Our room was well cleaned and the inclusion of a little Smeg fridge was good for us to keep things cool in the warm weather. The pool is lovely and we really enjoyed our stay. We had the buffet breakfast each morning which was a good selection. The staff were really friendly and helpful and we would definitely stay again.

Family

10/10

Exceptional

05 Jul 2026

joseph

Excellent location. Size of room perfect.
Super bathroom

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Paul

I met really good people at the desk very helpful and on point with us, Looking forward to revisiting in the fall.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Laura

Great central location. Helpful check in staff. Spacious room.

Partner

10/10

Exceptional

02 Jul 2026

Amanda

I stayed during London’s heat wave and arrived to find my room’s AC wasn’t working. Harold at reception was brilliant—he immediately checked another room’s air con, moved me over, and the maintenance team was already fixing the original. The hotel is wonderfully funky and boutique with a great indoor pool and fantastic Holborn location. It’s the staff’s responsiveness that really made it memorable. Highly recommended

Self

10/10

Exceptional

02 Jul 2026

Frances

Lovely room - 2 double beds was a great choice for a heatwave. Pool was a lovely escape from the heat too.
Air con was set on 18c 24 hrs a day which was needed when it was 34c outside.

Fabulous breakfast especially with eggs cooked to order - tip go early to avoid the queue.

Only downsides - no spin dryer in the pool area so swimsuits needed to drip all day in the shower where there was little facility to hang them.
Larger mugs or cups for tea would be helpful or a teapot - we brought back from breakfast.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

donna

Excellent place to stay whilst visiting London . Very friendly staff and lovely hotel and breakfast

Partner

6/10

Pleasant

15 Jun 2026

David

For the most part, the room was well designed, with thoughtful details like the shower faucet being opposite the shower head so that you can turn the water on without being immediately doused with cold water. But other details were bizarre: the clothes closet, for example, was so shallow that the hangers had to hang awkwardly sideways for the door to close. And the decor was insulting; I would not knowingly have reserved a room with pictures of strippers on the walls. It was a reasonably good value for the area, but unpleasant in odd little ways.

Self

8/10

Excellent

14 Jun 2026

ANDREW

I tend to lean towards the NYX brand and SLH hotels. This hotel is very quiet, comfortable and in a great location. Second stay at this hotel and will not be my last. Slept very well in a great bed.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

BRIAN

A very well designed funky hotel with outstanding amenities for a central London hotel. Swimming pool and a new roof top bar were excellent. Rooms were also extremely impressive in terms of design, space and amenities. And unusually for London, attentive and proactive staff. Overall, I would highly recommend this hotel.

10/10

Exceptional

31 May 2026

Simon

Great weekend stay at NYX, decent clean rooms and good location, friendly helpful staff.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Naama

The hotel is perfectly located and has nice rooftop and spa. Rooms are very nice and provide coffee machine, fridge and nice design. Staff is very helpful.

Partner

10/10

Exceptional

25 May 2026

Clare

I don’t as really impressed with the hotel. The staff were really friendly and everything looked great. Nice bar, food, room and spa

Partner

10/10

Exceptional

24 May 2026

Melanie Claire

Great location for a weekend in central London. Booked ahead into the spa which is ok, nice treatment close to the pool but not a serene experience as you could hear kids in the pool. Pool is super cool with blue lights! Room was comfortable and the breakfast was average.

Friends_and_family Friends

10/10

Exceptional

20 May 2026

Joel

Staff was great! Very friendly and helpful. Great restaurant. Funky decor. Great location

Family_with_children

10/10

Exceptional

10 May 2026

James

Best hotel I’ve stayed at in London. Great location, good bar, spacious room, decent all round!

Partner

10/10

Exceptional

17 Apr 2026

Tanya

We loved the appearance of the hotel! Artsey and fun, hip vibe! We also loved the welcome cocktails!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jocelyn

Great location, lovely big room and huge bonus with the pool !!
My little girl loved the popcorn and sweets on arrival ! We will definitely return on our next London trip !

10/10

Exceptional

30 Mar 2026

Malcolm

Lucica was very helpful throughout our 10 day stay. I liked this hotel so much I wish I had booked extra days. Will definitely return.

Family_with_children

10/10

Exceptional

29 Mar 2026

Sarah

Great hotel, location and staff. Breakfast was lovely and bed super comfortable

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Michael

Great place overall - solid location, clean room, comfy bed, pool area was a nice surprise.

10/10

Exceptional

18 Mar 2026

Karen

The staff were good but may benefit from greeting guests as they walk past...just the little touch that separates 4 and 5 star. The room was on the smaller side, and the bathroom was tiny...however there was everything you need. Generous with biscuits, water and tea amenities. We were in Room 427 which was quiet and we had a great night's sleep in the mega comfortable bed. The corridors definitely need a bit of a touch up, and the doors to the rooms look very worn...but the room itself was v good. We had dinner one ngt in the bar and it was delicious and very competitively priced. Breakfast was lovely but there was a lack of plant based or veggie yogurt options...I'm sure the staff would have supplied some had i asked. Very happy with our stay...well be back later in the yr.

Partner

6/10

Pleasant

17 Mar 2026

Michael

The NYX Hotel in Holborn is a mixed bag, best suited for business travellers who prioritising location over luxury. Situated on a busy junction off Southampton Row, it offers convenience for those working nearby but lacks the quality expected of a four-star establishment.

The decor is bold, featuring neon lights and rooms with black walls and panther eyes on the wall watching over you as you sleep. However, this style doesn’t carry through to the breakfast area, which feels bland and overlooks a grim building. While the staff are nice individuals, they seem to lack professional hospitality training and struggle to make guests feel truly welcome.

Sleep Quality: The beds are firm and the pillow selection is poor, consisting of either very flimsy or rock-hard options.
Noise: Street noise is a major issue. Even on the 8th floor, rooms facing the main road are loud. Booking a room at the back is essential for a quiet night.
Room Features: On the plus side, the rooms are spacious and include an iron. On the downside, wardrobe space is limited, making it unsuitable for long stays.

At £280 a night, I felt the hotel offers poor value. While it has facilities like a pool and rooftop bar, the overall experience lacks charm. For an extra £20 or £30, the nearby Hoxton Holborn is a much better alternative for a cosier and high-quality stay

Self

8/10

Excellent

12 Mar 2026

Morag

In the end I didn't stay due to having to collect a friend from the airport but used the room for a few hours, it was comfortable and modern. The pool and steam room were lovely. The room type we booked (twin beds) wasn't available but it wasn't a big deal for a 1 night booking for me & my mum, however they should make sure twins are available or close the option on booking sites once all taken. The staff were nice but check in was painfully slow and disorganised. The price is high but it's central London and the facilities are decent, I would book again as I liked the design and pool

Family

4/10

Poor

09 Mar 2026

Hongwen

I stayed at Citadines Holborn-Covent Garden London the night before, which is only a few meters away from NYX Hotel London Holborn by Leonardo Hotels. Unfortunately Citadines had no rooms available for the following night, so I booked NYX instead.

The difference in service between the two hotels was very noticeable. At Citadines, the staff made me feel genuinely welcome and went above and beyond to help. The hospitality there was excellent.

At NYX, my experience was quite disappointing. When I arrived before check-in, I was advised to use the spa facilities while waiting. However, I was not informed that the spa showers currently have no water due to broken boiler, which meant there was no way to shower after using the pool. If this had been communicated clearly in advance, I would not have used the facilities at all.

The interaction with one receptionist also left me feeling uncomfortable, as my concerns did not seem to be taken seriously.

Another frustrating point was the breakfast pricing. When booking the room in advance, breakfast could have been added for £14, but at check-in I was told it would cost £24. As a staying guest rather than a walk-in customer, this price difference felt unreasonable.

Overall, it was surprising to experience such a strong contrast in service between two hotels located so close to each other. Based on my experience, I would happily choose Citadines again when visiting London.

Family

6/10

Pleasant

27 Feb 2026

Benjamin

Lovely staff, just a bit noisy roads

6/10

Pleasant

27 Feb 2026

Michael

I paid £280 for the night. I’ve stayed here quite a bit as it’s very convenient to my office, but it’s not good value. The beds are not comfortable - quite firm and the pillows are shocking. You have two super flimsy pillows and two rock hard ones, whatever combo you have, it’s never comfortable.

If you book here, make sure you get a room overlooking the back. The view is terrible, but at least it’s quiet. If you’re over looking Southampton Row - even on the 8th floor, you’re in for a noisy night.

Room decor is somewhat interesting. All rooms have these weird panther eyes staring at you on black walls with some random black and white pictures in silver frames from the Range.

The room does have an iron and ironing board, limited wardrobe space (so not for long stays) and the rooms are sizeable (redeeming factor).

Summary

If you are in London for business and need a moderately priced hotel then the NYX is an option, but an extra £20-£30 will get you the Hoxton Holborn, which has charm, cosy rooms and a great experience.

Self

10/10

Exceptional

26 Feb 2026

Ana

The manager, Pablo, is incredible. My exceptional recommendation to Pablo. Comfortable, clean, and funky all at once. Incredible ammenities. Great location

Business Friends

6/10

Pleasant

22 Feb 2026

Kate

The hotel was very stylish and the room was lovely. The spa was great too. However, we don’t have any hot water during our one night stay and we had to complain 5 times before we were given compensation. It was an expensive stay and not being able to shower took the shine off it and we would’ve liked a resolution without so many complaints.

Partner

6/10

Pleasant

20 Feb 2026

Stephen

Staff never remember me
NEVER get a room upgrade
Everything else is good

Business

10/10

Exceptional

19 Feb 2026

John

Lovely Room and great staff

Self

10/10

Exceptional

18 Feb 2026

Nicholas

Great check-in, good clean comfortable room

Self

8/10

Excellent

18 Feb 2026

Sophie

the rooms are very comfortable woth updated bathrooms great tea and coffee area. sauna steam room and swimming pool

2/10

Poor

16 Feb 2026

Neil

Poor experience. No Hot Water. No plan from front of house team to address issue. Faced with ultimatum to cancel room and find somewhere else on the day. Told by reception - it's my problem, not there's. Blessing in disguise that we didn't end up staying here if this is how well staff are trained in hospitality.

10/10

Exceptional

16 Feb 2026

Pauline

Lovely hotel, nice spa, friendly staff. Love the added touches of free popcorn and bag of jelly sweets on arrival.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Louisa

Lovely sized room, great to have access to a pool too

Business

10/10

Exceptional

10 Feb 2026

Craig

Very clean and generally decent hotel

Partner

4/10

Poor

08 Feb 2026

Mark

Bathroom was very small, making getting in and out a challenge. Less mobile or larger people are likely to themselves and injury.
Breakfast selection was disappointing. Orange juice was terrible and no muesli.

Partner

10/10

Exceptional

08 Feb 2026

Heather

Excellent facilities. Staff friendly, courteous, and accommodating. Food choices excellent and well prepared. Room was comfortable and clean with all the facilities you need to make your stay very comfortable. Bar staff were excellent. Friendly and very professional. Over all a superb visit.

6/10

Pleasant

28 Jan 2026

Bethan

All good staff v nice and liked the sweets and prosecco at check in but tv kept turning itself on!

6/10

Pleasant

27 Jan 2026

N

Room was small great welcome at reception breakfast expensive and usual buffet style never great

Business

10/10

Exceptional

19 Jan 2026

Jamie

The room was lovely I do upgrade but worth it. The hotel is very stylish and the staff all great . I would definitely comeback . The location is so handy for the west end and Covent Garden . . Do stay it’s great

Partner

10/10

Exceptional

15 Jan 2026

Samuel

Great hotel staff were fantastic

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Lorraine

Hotel looked amazing and our roof. Really friendly staff including reception & the bar staff. I loved the cocktails & food. It was fairly busy and had a nice atmosphere.

Partner

10/10

Exceptional

11 Jan 2026

Stephen James

Lovely. The room was a bit cold but we didn’t call down to reception to sort it out. We will stay again.

Partner

10/10

Exceptional

06 Jan 2026

Steven

Very friendly never really drunk there I was going to the theatre very clean handrail was loose I did let them know. Free popcorn when you arrive whenever you want it a photo machine free I don’t think people realised it was actually there. I had a massive discount of the room. £220 from £280 if it was around the £150 Mark I will be booking his hotel for London lots has you got a swimming pole? Didn’t use it cause I had a cold. But if this hotel was a little bit cheaper I’ll think it will be a winner and look at other hotels in the area but overall excellent

Leisure Self

10/10

Exceptional

06 Jan 2026

Karen

Friendly, helpful, polite staff. Clean and spacious bedroom, shower had good pressure. My only criticism was the pillows were a little on the hard side.

Partner

10/10

Exceptional

01 Jan 2026

Arlene P

Everything looks new and clean. Great service at the front desk.

Leisure Family

8/10

Excellent

01 Jan 2026

Jeremy

The pool facility and the breakfast

Leisure Family

10/10

Exceptional

28 Dec 2025

Fan

Very convenient location, artsy decor and great food

8/10

Excellent

27 Dec 2025

Phillip

Bathroom very small and shower was rather weak - room was a nice size but hardly any and I mean this hardly any storage

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

megan

LOVED the warm pool, steam room & sauna! The robes were pure luxury. The bed was comfortable and clean & the blackout curtains actually worked! The HVAC was inconsistent—-hot then freezing then hot again, but overall a very nice stay. The location is ideal! Art is fun

Leisure Family

10/10

Exceptional

22 Dec 2025

Tonia

Great location, really clean and very comfortable

Business

6/10

Pleasant

20 Dec 2025

Anthony

Really bad drain smell in the room which resulted in us having to sleep with the window open.

Broken sleep due to the noise with the window open, which meant we didn’t want breakfast in the morning

Partner

8/10

Excellent

19 Dec 2025

Matthew

After a system issue which caused havoc with check in I thought the staff were brilliant and blvery kind!!

2/10

Poor

16 Dec 2025

E

System was down unable to check in for a long period of time making us late for an event.

2/10

Poor

16 Dec 2025

E

System was down unable to check in for a long period of time making us late for an event.

6/10

Pleasant

14 Dec 2025

Jo

Check in was chaotic as hotel system was down.

Hotel did compensate with offering free Prosecco but we did not get checked in until 1640 so lost any time for relaxation which was a shame.

Room was well appointed and clean but bathroom exceptionally small for an executive superking room.

Rooms were also quite noisy

10/10

Exceptional

10 Dec 2025

Suzanne

Great overnight stay. Room was excellent and good location for a trip to the theatre

Partner

10/10

Exceptional

10 Dec 2025

Suzanne

Staff were excellent, loved the decor, spa and the breakfast. Would definitely stay here again 😊

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

ronny

The room was cozy, very clean and well equipped. Comfortable shower. Excellent breakfast. The service at the hotel is very good.

Partner

8/10

Excellent

07 Dec 2025

Marylyn

Location, style, rooftop, pool

Partner

8/10

Excellent

06 Dec 2025

Mary

Very clean room and friendly staff. Pool area is well designed.
Drink on arrival was a lovely touch.

Self

10/10

Exceptional

06 Dec 2025

Gabriella

Friendly helpful staff, lovely spacious, clean rooms.A little noisy as on a main road but still had great sleep.

Leisure Family

6/10

Pleasant

03 Dec 2025

Natasha

The room was in good condition. However, our room was not cleaned until after 2pm. The fron desk seemed friendly and somewhat helpful.
Whenever we had a question they did seem like it was a problem for then to resolve. Also, whenever there was an issue and they had to consult the manager he was just in his office, the staff seemed as though they wanted to provide the customer service, but the .anager just said NO.
I had very mixed feelings.
The spa staff was friendly enough, after u had a massage and paid for the sevice i asked for a receipt. Noone emailed it, i came back the day before we left and the team was on their way out and the attendant was super rude, because i asked for certin information my insurance asked for. And the attendant that actually gave told us they were going to email me and provide the info i needed was there and denied saying anything. They were all on different pages with their info.

Leisure

10/10

Exceptional

01 Dec 2025

Jason

Excellent location very warm welcome will definitely stay again.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Major

Great staff great decor and vibe

Leisure Partner

8/10

Excellent

30 Nov 2025

Nathan

Clean room staff was friendly, bar was great, the only thing was that spa on website site said no children but as we was trying to relax, and use the facilities there were children jumping in the pool being very loud a noisy

Partner

10/10

Exceptional

29 Nov 2025

David

Great staff! first night was a too noisy for us, the staff was of amazing help and got us an amazing room! Loved the second room.

Great spa, great room, great vibes and excellent staff! Would definately return to NYX!

Partner

10/10

Exceptional

27 Nov 2025

Jacob

The pool, steam room and sauna is free!, there’s a nice little popcorn machine that’s also free and a picture machine all free, the staff are nice and the rooms are decent. Only downside I’d say is the bathrooms are small but you can easily get around that. Do recommend

Partner

6/10

Pleasant

27 Nov 2025

Shane

Nice hotel, but our experience was badly affected by a dispute with the reception and duty manager who claimed that our two-night confirmed booking on hotels.com was only for one night, and wanted to charge us an extortionate walk-in rate for the second night. This took an hour for me to resolve and I confirmed with hotels.com that the booking was confirmed. The duty manager eventually accepted this. It was entirely down to the ineptitude of the hotel staff and it was clearly stated to me that they prefer customers to book directly and not through sites like Expedia.

Partner

10/10

Exceptional

26 Nov 2025

Becky

Space, room, tv

8/10

Excellent

25 Nov 2025

John

Room was clean & tidy. Towels changed every day. Only thing was that the bathroom was the smallest one in any hotel I’ve ever been in.

10/10

Exceptional

24 Nov 2025

Vanessa

Perfect stay at a lovely hotel. Reception staff so friendly on arrival. Beautiful room .
Breakfast perfect - omelette chef made amazing omelette!
Would recommend this hotel to anyone! So close to Covent Garden and easy walk to Oxford St

Leisure Family

10/10

Exceptional

20 Nov 2025

Peter

5 star

Business Self

8/10

Excellent

19 Nov 2025

Shani

Clean spacious well stocked room and staff pleasant

Business Self

10/10

Exceptional

17 Nov 2025

Leah

Clean and comfy

10/10

Exceptional

13 Nov 2025

Hossein

Very nice hotel with unique decor and welcoming staff. Everything well kept and staff very professional. Ww had a great time with our family in our week long trip.

Business_and_leisure

8/10

Excellent

10 Nov 2025

Martin

Did not have breakfast at hotel

Business

10/10

Exceptional

09 Nov 2025

Jonscott

Always excellent stays at the NYX Holborn

Comfortable rooms, great staff, and convenient location

Highly reccomend ✅

Business Self

6/10

Pleasant

09 Nov 2025

Lianne

We skipped breakfast so can’t comment on this. Staff were nice and helpful.
We tried to have a drink on the top floor bar but they had a speed dating event on so there was no where for us to sit.
On arrival our toilet was dirty and aircon not working. They did send someone out to sort this.
We were on floor 8 and it was very noisey in the morning with banging around above us.
Made use of spa in the morning, can’t complain other than would have been nice to have somewhere to change. Had to take turns with other people using the one toilet.

Partner

10/10

Exceptional

06 Nov 2025

Christal Maria

The staff was great! Very friendly and willing to provide us with so many recommendations at check-in. Everything was very clean and the beds were incredibly comfortable. Very close to grocery stores, restaurants and the tube. Would absolutely book this hotel again!

Leisure Family

6/10

Pleasant

06 Nov 2025

Deepti

Get a room at the back of the hotel

4/10

Poor

06 Nov 2025

Joe

- I didn’t feel welcomed on arrival as the first thing that was said to me was asking if I want to pay and extra £40 per night to upgrade. Not the most pleasant welcome.
- It was really hard to sleep as just outside the room was the outlet pipes or something that were so so noisy and there was also a lot of noise from the corridor.
-It wasn’t a particularly warm goodbye at checkout either.

Leisure

10/10

Exceptional

01 Nov 2025

Joanne

Great rooms, friendly staff, and nice rooftop and lobby bar

Business_and_leisure Self

10/10

Exceptional

31 Oct 2025

Lizzie-Jean

Clean room, great service and friendly staff i would say for such a price i would definitely favour a more official breakfast setting with food made to order not just a buffet. A mix would have been great.
Spa and changing rooms as well as sauna and pool were clean and tidy and very well maintained

Partner

6/10

Pleasant

29 Oct 2025

Joseph

I stayed here for my girlfriend’s birthday, and while the hotel itself looked beautiful and had a nice design, I was quite disappointed with a few things that really affected our experience.

First, I had planned to book a massage for both of us, but when I asked at the spa, I was told there were no available appointments until Sunday, even though the service is advertised as being available daily. We were only staying for one night, so that was really disappointing.

On top of that, the air conditioning in our room wasn’t working properly, it showed a “system error” message. I didn’t want to waste time going to reception, so I just opened the window instead, but it definitely wasn’t what I expected from a hotel of this standard.

Even small details were overlooked, like the tissue box not being topped up, it ran out after just two tissues, which is unacceptable for a place of this level.

On a positive note, the bed was very comfortable, the spa area was nice, and I really liked the overall design of the hotel. But the issues I experienced took away from what should have been a perfect stay. I think three stars is actually quite generous considering the circumstances.

Partner

10/10

Exceptional

25 Oct 2025

Kerry

Room was clean, fluffy giant towels, tea and coffee etc in the rooms. Dressing gowns to go down to the spa. So quirky we loved it.

Partner

10/10

Exceptional

25 Oct 2025

James

Lovely