Name: Novotel Valencia Lavant
Address: Avinguda De Pius Xii, 4, Valencia, 46009, ES

6/10

Pleasant

23 Jul 2026

Jonathan Patrick

Room small but clean, very slow check in, staff rather disinterested. Area outside the hotel absolutely stinks of sewers. Well located next to metro. Pool very small and not that clean.

2/10

Poor

23 Jul 2026

Johan

Beware! A nice hotel but staff is anything but helpful. More interested in talking to each other than looking after guests. My recommendation is to avoid this hotel.

6/10

Pleasant

21 Jul 2026

Maria

The room was cleaned every day, and I really appreciated the hard work of the housekeeping staff. They did an excellent job keeping everything tidy and replacing the towels daily.

Unfortunately, the pool area was far too crowded. It was almost impossible to find a sunbed, and the pool water didn't seem very clean because of the number of people using it. The pool itself also felt more like a small splash pool than somewhere you could properly swim and relax.

There were also several couples behaving inappropriately with excessive public displays of affection, which made the atmosphere uncomfortable at times. In addition, children were constantly running, jumping, and splashing in the pool, making it difficult to enjoy a peaceful experience.

Overall, while the housekeeping was excellent, the pool area was disappointing and didn't provide the relaxing environment we were hoping for. At times, it felt as though the hotel would be better suited as either an adults-only resort or by having separate adults-only areas.This version keeps your main points while making the review clearer, more professional, and easier to read.

Partner

8/10

Excellent

14 Jul 2026

Petra

Great breakfast and pool. Excellent access to parking and old town. Housekeeping not thorough with towels and soap.

Partner

8/10

Excellent

13 Jul 2026

Rachel

Lovely staff, great location & pool was a highlight even though it can get busy. Good breakfast & nice gym. Room was on the small side but fine for a few days.

Friends

8/10

Excellent

12 Jul 2026

Alexandre

Really good kinda of self serve hotel. Clean and roomy rooms.
About 20 minutes walk to Sagrada Familia.
5 minutes walk from the Metro.

Family

10/10

Exceptional

10 Jul 2026

Jean-Philippe

Très propre, personnel super gentil et courtois….rien à dire de négatif

Partner

8/10

Excellent

09 Jul 2026

Rico

Great staff, location. Loved the gym and rooftop.

Self

8/10

Excellent

08 Jul 2026

Eric

Clean Rooms.

Family_with_children

8/10

Excellent

08 Jul 2026

Clarence A

The Staff members were all terrific, courteous, and very helpful! I wish the room wasn't so cold. Otherwise, we had a great time! Thanks for a great time in Valencia, Spain!

Partner

10/10

Exceptional

07 Jul 2026

Angi

Such a great hotel. The staff was very helpful at check-in with a map and easy directions to the city center. Room was spacious and clean. Rooftop pool was such a relief from the hotel July sun. Would stay again!

Friends_and_family Friends

8/10

Excellent

01 Jul 2026

Anatoly

Overall a good trip and experience. Solid 4 star hotel. Could use more help on reception as check in crowds are huge. It can also use a good evening restaurant as the sky bar is meh for food with kids

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Alex Kirsten

This hotel was amazing and just what me and my friend was looking for in a city break. The rooftop bar and pool was perfect for day time and is a great location to walk into the old town. Would definitely return!!

Friends

8/10

Excellent

28 Jun 2026

Emily

Lovely hotel, good location. Rooftop pool is amazing, however drink service was extremely slow. Waited over an hour one day for 2 cocktails- no apology given. Reception also slow service. Hotel is good location, easy short walk into the centre of town.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Alexandru

Fantastic hotel, great location and amazing staff.
Breakfast and roof top pool were amazing.
Staff were very friendly and accommodating to our needs. We will definitely come back.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Sasa

N/a

10/10

Exceptional

20 Jun 2026

elizabeth

Nice rooftop pool but area to swim in is limited

Business

4/10

Poor

15 Jun 2026

Andrea

Great location near bus station and rental bikes available nearby. Hotel itself was modern and clean. However our experience overall was very poor. On arrival at 6pm advised our room was not ready as the hotel was ‘nearly full’. Not our problem and an issue as we could have arrived at 3pm, usual check in time. We were offered another room which was being cleaned and asked to wait another half an hour. Given a token for a free drink in the bar which turned out to be a small beer or a small wine (no cocktails/spirits which was not made clear). We returned to reception and given a key to a room on the 3rd floor (I had specifically asked for a quiet room on a high floor away from lifts & stairs). Again advised hotel too busy. On arrival at the room we found it shockingly to be occupied. A security breach especially as with my daughter. Again had to wait for a further room, offered breakfast for our 2 mornings. In all waited nearly 2 hours to get into a room. Worth mentioning that each time we had a long wait at reception as it was also busy. Staff seemed to be dealing with complaints. Asked to see a manager told no one available which I do not believe as we arrived on a Saturday. We were contacted by email and offered a late check out but did lot make use of a further offer of a free drink as could not bear to wait in queue at reception. Thankfully staff on our day of departure (Monday) seemed efficient and helpful

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Penelope

Amazing rooftop .
20 min walk to city centre .
Next to shopping centre .
Good gym .

10/10

Exceptional

15 Jun 2026

Max

Clean rooms, super helpful staff, good continental breakfast buffet with plenty of options (defo recommend to take away another task when you're on holiday!)

Partner

6/10

Pleasant

14 Jun 2026

Carol

Rude female reception staff, unhelpful and messed up our check in, room allocation

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Sofia

Pretty, clean, amazing location. Park and shopping near by. Loved it!

Partner

6/10

Pleasant

03 Jun 2026

Suzanne

The hotel itself was very nice, with clean rooms and good facilities, and overall it had the potential to be a great stay. Unfortunately, the experience was let down by the reception staff.

I was allowed to check in and given a room key, only to find it was already occupied by another guest. This was an extremely uncomfortable and embarrassing situation that should never happen. What made the experience even more disappointing was that there was no apology from the reception staff when I reported the issue.

While the hotel and amenities were good, the lack of professionalism and customer service from the reception team left a negative impression and detracted from what could have been an enjoyable stay.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Andrew

Lovely hotel, well situated with a great pool.

Family_with_children

4/10

Poor

01 Jun 2026

Thomas

The staff here were incredibly rude. The front desk staff in particular. At check in. Thoughout the stay if we had a question. Check out. Just the rudest most arrogant people. If you don’t like people or tourists don’t work in this industry.

The staff in the bar upstairs didn’t serve us for 40 minutes before we finally gave up and left. We were the only ones there and there was 2 staff.

The room was not clean. There was blood drops on the sheets. Definitely not from us. Towels were not clean.

Location was good.

We tried to get water from the supplied reception area on three occasions and there is never any clean glasses. Breakfast was 25 per person for pretty bad food.

There is far far far better options in Valencia for this price point

Partner

10/10

Exceptional

31 May 2026

Sandeep

Great location and a lovely hotel in a beautiful city. The rooms were modern, clean, and comfortable, and the staff were friendly and helpful throughout our stay. The hotel is well connected to the main attractions, making it easy to explore Valencia. A great choice for both a relaxing getaway and a city break.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Dave

Ideally located, clean, and nice enough rooms. Good showers with nice products. Rooftop pool was the decider for us going here - it’s small but kids had fun in it and adults enjoy lounging around it. Breakfast (booked at the hotel, not via hotels.com) was actually very good.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Abhinav

Staff were friendly. Room was clean and tidy. Laundry was promptly delivered the same day. They even checked me in 3 hours early which was epic because mine was an early morning flight.

Self

10/10

Exceptional

15 May 2026

Armen

Hhh

Family

10/10

Exceptional

09 May 2026

Philip

Staff were extremely helpful. Hotel was is good condition throughout and the location was perfect for our stay. No complaints!

Partner

10/10

Exceptional

08 May 2026

Ella

Fantastic hotel, great location. Would stay again!

Self

10/10

Exceptional

03 May 2026

Joseph

Breakfast was excellent

10/10

Exceptional

02 May 2026

Andres

This hotel was EVERYTHING. The room was clean and comfortable. The air circulation system is OUT OF THIS WORLD. Took a shower and the water vapor was gone in minutes. Didn't even need to air out the room. The staff were super friendly and accommodating. They allow cats to stay in your room which is SUPER RARE in Valencia. The amenities were amazing too. Rooftop bar was top notch. Rooftop pool was beautiful with breathtaking views of the city. The gym was spotless and has everything you need for a great workout. The hotel is also very well located. Close to everything! The only thing criticism I have is I wish we stayed longer :P. 1000/10. Definitely recommend

Partner

10/10

Exceptional

23 Apr 2026

Daniel

Lovely Rooftop pool and bar. Great location

8/10

Excellent

20 Apr 2026

Sean

Nice hotel, good location, good gym, friendly staff and good breakfast.

Self

10/10

Exceptional

19 Apr 2026

Scott

Close to everything

10/10

Exceptional

17 Apr 2026

Claire

Fantastic hotel which I highly recommend. The staff were all really friendly and helpful and the hotel was spotlessly clean. The room was really nice and always cleaned daily. The room included a hairdryer and kettle which were not advertised but an added bonus. Breakfast was fantastic, such a great variety of choices, hot food, cereal, yogurt, fruit, bread station, cold cuts, pastries, cakes, they have everything. The hotel location was also really ideal and it only takes about 25 minutes to walk into the main town centre, however, there is a Metro station very close by if you would prefer to travel that way. There is also a shopping centre behind the hotel and a convenient supermarket. Also plenty of places to eat behind the hotel plus a restaurant in the hotel. I would highly recommend this hotel and would definitely stay here again when I next visit Valencia.

Family

6/10

Pleasant

14 Apr 2026

Roy

The newly refurbished hotel seems to have been rigged for style rather than use. Many black switches on black backgrounds.
I discussed this with a duty manager but we agreed little could be done at this stage.
The breakfast was plentiful if a little curiously laid out, my opinion of course..

Self

10/10

Exceptional

11 Apr 2026

Armen

✌️

10/10

Exceptional

06 Apr 2026

bert

Large recently renovated hotel. Rooms are functional and modern.

Partner

10/10

Exceptional

06 Apr 2026

Frazer

This place was great. Staff from the moment of arrival were attentive and friendly. The rooms were well laid out, modern and very clean. The roof top bar and swimming pool areas were great with nice views over the city. The gym was also well stocked and the in site cafe and restaurant, along with the adjoining food court also added value to the stay. Lastly, location was perfect with a short walk to old town and transport links to the rest of the city. Definitely worth considering if your staying in Valencia.

Partner

10/10

Exceptional

03 Apr 2026

Elizabeth

Great location, nice staff and clean rooms

Partner

10/10

Exceptional

02 Apr 2026

Lewis

Absolutely loved our stay! Metro stop just outside, to take you into the old town. Hotel and room were modern and spotlessly clean. Staff friendly and helpful. Room had everything we needed, including a kettle and mini fridge, as well as plenty of storage.

Partner

10/10

Exceptional

02 Apr 2026

Mary

Lovely hotel, staff were helpful. Breakfast was very good. Bus stop close by and shopping centre very close. Hotel was very clean

Family

10/10

Exceptional

22 Mar 2026

Alana

Clean, friendly staff, best hotel breakfast I’ve had

Partner

10/10

Exceptional

21 Mar 2026

Tiara

Everything was exceptionally clean and the staff was very friendly

Friends

10/10

Exceptional

19 Mar 2026

Prannay

Clean room.

10/10

Exceptional

06 Mar 2026

Josh

There is a whole mall behind with restaurants that are open late

8/10

Excellent

02 Mar 2026

Tom

Had a lovely stay the staff were excellent and the breakfast was wonderful

8/10

Excellent

01 Feb 2026

jacqueline

Room clean, reception staff very friendly and helpful.

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Jesus

Clean room

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Alexia

Excelente hotel, habitaciones comodas, muy buena ubicación, el desayuno muy rico. El personal muy amable todo 10/10

Leisure Family_with_children

10/10

Exceptional

04 Dec 2025

Glyn

Great hotel, great service. Views from the rooftop bar were excellent - had a magnificent view of the storm that raged while we were there!

Room was excellent; staff were helpful (the light in the bathroom stopped working; notified reception around 10am and it was fixed by the time we returned around 1pm), service was excellent all-round

Partner

10/10

Exceptional

16 Nov 2025

Norma

FABULOUS Breakfast and Exceptional amount of variety! Staff was very helpful and knowledgeable. Room was clean.

Business

10/10

Exceptional

13 Nov 2025

Nasser

Staff is very welcoming

Leisure Partner

8/10

Excellent

09 Nov 2025

Valfredo

Staff was very nice and helpful. The rooftop restaurant and bar is amazing. Location is also very good with metro and buses right on the corner or across the street.

Partner

10/10

Exceptional

08 Nov 2025

Benjamin

Great facilities location and staff. Highly recor

Leisure Family

10/10

Exceptional

31 Oct 2025

Scott

All good

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Daniel

Espectacular, excelente atención,

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

TUBA

The hotel's location is good. Great hospitality and warm service. The rooms are clean and quiet. We have just had a bad smell in our room and the corridor in general (I presume there was some trouble with the sewage on 8th floor as there was no such bad odour in the other 9th floor, where our son was staying). We could solve this by ventilating the room by opening our windows all through the day when we are out, but if the weather was cold, this would be problem.

Leisure Family

8/10

Excellent

25 Oct 2025

John

Excellent hotel, great location, helpful staff.

Leisure

10/10

Exceptional

22 Oct 2025

Michael

Excellent location for local restaurants and easy walking to some great places

Leisure Partner

10/10

Exceptional

15 Oct 2025

Pablo

Everything perfect and great staff connectivity is a little limited

Leisure Family

10/10

Exceptional

05 Oct 2025

Elio

todo estuvo exelente exepto que el hotel por error me cobro dobe el costo de la estanciaen dollares y cuando me dieron el reembolso me lo dieron en euros y perdi 40 dollares al cambio

Leisure Family

4/10

Poor

28 Sep 2025

TANIA

Esta propiedad es muy conveniente y bonita
Solo que el aire acondicionado no enfría mucho

10/10

Exceptional

23 Sep 2025

Sahar

Very nice we will surely consider this property again when visiting Valencia .

Thank you

Leisure Family

10/10

Exceptional

17 Sep 2025

allen

Pool was smaller than expected but was refreshing
However, it was closed at 2 days for a private party. They lied and said it was for maintenance reasons when we arrived. We would have appreciated more honesty.
The room was great so other than that, we enjoyed our stay.

Leisure Partner

4/10

Poor

16 Sep 2025

Randy

Decent area, general condition was ok. My main issue was with the breakfast room. I kept picking up plates and cups to use that were filthy. It’s like their dishwasher was running without soap or something. I pulled 5 plates and 8 glasses before I found a clean one of either. It was disgusting and I no longer wanted to eat breakfast there that I had paid for. What’s worse - the staff in the restaurant didn’t care. They told me to keep going til I found a clean one - and they said it with no shame! Then the front desk offered to refund my money and then they moved on. I asked if they were going to escalate up a manager and they said no and started doing something else. It was filthy and disgusting and no one cared. I will never stay at a Novotel again. They don’t seem to value cleanliness or hygiene. Stay away.

10/10

Exceptional

13 Sep 2025

Ingeborg

4 night break

Excellent stay. Very friendly helpful staff.

2/10

Poor

31 Aug 2025

gautam

AC was not working even I changed room also and everyone there was complaining. Room was so so so so so tinny. Front desk staff was awesome and helpful but property sucks.

10/10

Exceptional

24 Aug 2025

JAMES

Breakfast was amazing. Rooms clean and sky bar and pool were great.

Family

10/10

Exceptional

20 Aug 2025

Liberty

The pool was g

10/10

Exceptional

19 Aug 2025

NEIL PETER

Hotel was amazing clean and very modern with a roof top bar and pool staff were friendly and helpful 👌

Leisure Partner

10/10

Exceptional

12 Aug 2025

Peter

Fab hotel

We were really pleasantly surprised with our stay at this hotel. The staff were exceptional, the rooms were superb and the located was spot on!

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Bil

10/10

Well appointed hotel. 10 mins walk to Old Town.
Excellent reception from Elena.
Cool bedroom with spotless bathroom and rain shower.
Roof top bar, pool and city views wonderful.
Absolutely amazing breakfast. Probably one of the best in 40 years travelling.

Partner

6/10

Pleasant

09 Aug 2025

Kristan

Bed were comfortable, breakfast was great. The street was very loud and pool over crowded. Location near mall was fine, but carnival added to the noise. Overall ok, wish we’d gone more central.

Leisure Family

8/10

Excellent

08 Aug 2025

Anna

The roof top area with the pool was a great bonus to the stay. The breakfast had lots of choice, and children were free with an adult paying. The reception area was a good place to realx. The rooms were clean, comfy and had everything you needed, although abit small for a family of 4 for a week.

Leisure Family

10/10

Exceptional

07 Aug 2025

Jelena

Everything was great! The hotel was clean, comfortable, and the staff was very friendly. I had a wonderful stay and would definitely come back!

Business_and_leisure Family

8/10

Excellent

31 Jul 2025

Jennifer

.

Leisure Family

6/10

Pleasant

30 Jul 2025

Barbara

Thanks to the staff I could change my reservation to JUNE. The chat of Expedia was useless. If you have a problem better call and communicate directly with the hotel.
The room was too small, we can barely move around, we were three adults. There was a weird odour in the room, smell like plastic or a cleaning product.

Leisure Family

8/10

Excellent

27 Jul 2025

Katie

Slowest cocktails in Valencia

Hotel itself is very clean and brand new however the air con didn’t work very well, we asked to have it looked at but still didn’t work- it was a steady 24/25 degrees in our room for our 3 night stay. Reception staff were lovely though- the bar on the roof/pool bar- service was incredibly slow- we waited for an hour (not even joking) for a round of drinks- we would have gone elsewhere but didn’t have enough time to get anywhere before our booking at the restaurant below the hotel. Also when using the pool, we would have to wait a good 10/15mins for them to make a drink and that’s after wandering around to find someone to take our order. They need more sunbeds by the pool too, we ended up lying on a towel on the floor as it was busy everyday we were there.

The hotel is a little out of the way, Ubers needed to get into the city- you can walk but would take at least 30minutes before you come across any bars etc that are actually open.

Wouldn’t stay here again

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Neil

Excellent hotel

Great hotel close to the metro making it easy to get around. Excellent breakfast and very pleasant staff. Very comfortable rooms and great bar and pool area on roof

Partner

8/10

Excellent

18 Jul 2025

ALBERTO

Hotel muy nuevo. Muy confortable. Un señor en recepcion y checkin no muy educado y amable. De resto una estadia muy buena. Sitio para alquilet de bici muy cerca. Desayuno bufette excelente.

10/10

Exceptional

18 Jul 2025

Sarah Noel

Really lovely stay. The pool was not yet usable but apart from that an amazing location and great all round stay

Leisure Partner

10/10

Exceptional

10 Jul 2025

ShanQi

Great service!

Leisure Partner

8/10

Excellent

07 Jul 2025

Scott

Patatas Bravas disguised as Potato Waffles!!

Positives - 1. Lovely hotel, refurbished, roof top area looks fantastic. 2. Buffet great. 3. Reception staff very attentive and friendly. 5. Gym clean and handy, and the bar area looks great. 6. Ideal location for exploring Valencia.
Negatives - 1. Bar staff at rooftop bar very not bothered. 2. Had glass of Cava, went back for another to be told there was no Cava at all out of the three types available (breakfast buffet had plenty each day, seems he couldn't be bothered to look elsewhere). 3. Reception not big enough to handle number of guests at times, and we booked a double room only to be given two singles pushed together with adjoining room. Got moved no problem, but were given a room still with two single beds pushed together, just that this one had a double sheet over it (couldn't be bothered to move again). 4. Towels not replenished, asked for spare ones at reception, didn't arrive so phoned down...arrived soon after but were hand towels, not bath ones requested. 5. Paid for booking in full prior to stay, but on check out the amount was taken from card. I asked for this to be sorted which they said it would be...still awaiting refund one week later. 6. Ordered patatas bravas at the rooftop bar for 14 Euros, received two Potato Waffles with dots of sauce over them..please see picture! So hungry we didn't complain to the grumpy bar guy, but when we mentioned it on check out the reception staff said bar was run by another company so they couldn't do anything!

Partner

4/10

Poor

01 Jul 2025

Carrie

Not what we hoped for.

The room was much smaller than we had anticipated. We booked 2 double beds (family of 4) and we got 1 double bed plus a very small pull out couch. Also our bathroom had an awful, unbearable stench so we had to switch rooms and the second room was even smaller!!! In additional the fire alarm kept going off and was very “alarming”. Aside from all of the issues with the hotel, it is not really in a great area for touristy things. 30min taxi yo beach. 25min walk to the central historic part of Valencia. The upside was the breakfast. It was amazing! Pool was also very nice but very crowded! I would not recommend this hotel!

Friends_and_family Family

2/10

Poor

01 Jul 2025

Carol

The hotel is in a great location however there a bad smell in the hallway and room. The elevators were very hot. We had to check out early and I’m still negotiating with Expedia and the hotel for a refund. I’d avoid.

Leisure Family

8/10

Excellent

30 Jun 2025

Luke

Wonderful hotel. Nice clean rooms and great rooftop pool. Breakfast is fantastic with an unbelievable amount of choice.

Location is great and only 20 min walk to lots of bars and restaurants.

Staff super friendly and helpful!

Main flaw is that the hotel is constantly very busy, and the lifts up to the floors are very confusing and take a lifetime to come. We were on the 11th floor but couldn’t take the stairs upto the 12th to the rooftop which was frustrating. Furthermore, sometimes the lift would stop at nearly every floor.

Leisure

10/10

Exceptional

25 Jun 2025

Jaime

Fantastic pool
Highly recommended

Leisure Partner

10/10

Exceptional

25 Jun 2025

Margaret

Excellent location, fabulous facilities, Excellent girl at reception, didnt get her name only that she was from Alicante, so helful about places to see and things to do in valencia.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Tsz Ming

Very clean and close to the metro and bus stop. Also next to a huge shopping mall that good for a stroll when it’s too hot outside.
Only one suggestion to the hotel: more parasols at the rooftop by the pool will be perfect ⛱️

Leisure Self

6/10

Pleasant

20 Jun 2025

Shen

It is close to metro and bus terminal, around 20 minutes walking to main attraction and 5 to 10 minutes walking to restaurant, supermarket and parks.

The only thing we don’t like is on our first night over there the fire alarm falsely sound 3 time, so we have to get out of room and go downstairs three times, they did not explain why and just said the alarm is malfunctioning, the owner should inspect the alarm peridically, we did not sleep well for the first night.

They offer all you can eat buffet onsite with $25 per person, not bad

Leisure Family

10/10

Exceptional

19 Jun 2025

Krystal

Novotel was lovely and stylish inside, the team were super friendly and helpful - lovely stay! Rooftop pool was great.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Emma

Staff, breakfast and pool area were fantastic.
The air conditioning could be cooler and would be better to have more water stations. If you are on floor 9, you can use the water on floor 8 but not via the stairs - have to wait for lifts which although understandable as fire exit, not practical. Personally, not enough bars/restaurants in walking distance but still a lovely hotel.

Leisure Partner

4/10

Poor

16 Jun 2025

Kiana

Beautiful

4/10

Poor

16 Jun 2025

Abibat

Negatives:
Constant fire alarms disrupted our stay repeatedly, causing unnecessary stress.
Air conditioning was non-functional - our room reached 28°C. Although multiple technicians (five in total) were sent to fix it, the process took hours and was only temporarily resolved.
Room phone seemed disconnected, as no one answered calls to reception, housekeeping, or room service.
There were unpleasant sewage/waste smells coming from the room at random times.
Cleanliness was poor. The sink and shower were visibly dirty, and despite multiple requests, housekeeping didn’t clean our room for several days.
The gym was very basic, and like the rooms, lacked air conditioning, making it uncomfortable to use.
Customer service was disappointing. Staff were generally unfriendly, and in one instance, even smirked while delivering bad news to us.
Elevators were unreliable: slow, often crowded, and occasionally stalled with a delay before doors would open.
No complimentary water in the rooms. An eco-friendly refill system is available, but this is poorly advertised and limited to a small container you’re given, with stations on only a few floors.

Positives:
The breakfast was a highlight, with a great selection and friendly, attentive servers.
The location is very convenient, close to a mall, restaurants, and within easy reach of the city centre.

Leisure Family

10/10

Exceptional

09 Jun 2025

Ernesto

Great location

Leisure Family_with_children

10/10

Exceptional

05 Jun 2025

Martyn

Great hotel, superb roof bar and pool

Business

10/10

Exceptional

03 Jun 2025

Jenna

LOVE this hotel. Great location, very clean, all the necessary amenities, and more. The breakfast was extensive, and the staff were lovely. I 100% plan to come back, not only because Valencia was AWESOME, but because I LOVE this hotel.

Self