Mercader

10/10

Exceptional

21 Oct 2025

Eric

No complaints! Everything was great and the breakfast was delicious and worth buying!

Leisure Self

8/10

Excellent

12 Oct 2025

Sophia

All good , just not convinient to travel with out car . You must have car when you visit the hotel .

Leisure Family

4/10

Poor

11 Oct 2025

Lucas

Walls are so thin you can hear people snoring in the next room and the cleaning staff talking in the hallway. It’s an old hotel with no maintenance like many hotels in Madrid are just expensive and oversold because of tourists but don’t invest enough in maintenance.

Self

10/10

Exceptional

27 Sep 2025

Andrea

This hotel is a great option. It is located 20 minutes from Downtown Madrid. Some might find this far away but iys really not. The uber ride charged me $14 to $17 to get to the center of Madrid and $22 to the Barajas airport. The room size was good, very clean. Bathroom spacious and clean. Housekeeping was available at all hours. They have a vending machine at the lobby with soda, juices, food, wine and beer options. I didnt eat at their restaurant but it looked good. Price was good compared to all the hotels that offer the same at Downtown Madrid and are so expensive.

Leisure Self

2/10

Poor

19 Sep 2025

Shri

No air

6/10

Pleasant

01 Jul 2025

Carmen

First, the staff is great and welcoming. The breakfast is fantastic as well. There are many options and everything is restocked right away. The things I didn’t like was the noises in the hallway and we heard a noise of a woman screaming at 4 something AM that scared both of us. Also, the location is far from the city and the taxi drivers mentioned to us that they need to have permission to access that area.

Leisure Friends

4/10

Poor

08 Jun 2025

N

Not a four star hotel

Business

8/10

Excellent

01 Jun 2025

Barry

On an industrial park. AC took 30 mins to kick in. Couldn’t cope with many people checking in at 3pm
Still good VFM

8/10

Excellent

14 May 2025

Maria

Good for the price. Far from the center. Good breafast.

Leisure Partner

6/10

Pleasant

10 May 2025

Eugenio

Ok Nothing Great !

Good hotel for an overnight stay. Employees at reception need people and customer service training and skills. A smile goes a long way.. Hotel service 101.
Very stringent on check out time .. even 15-30 min over . Very inflexible and not geared towards finding a solution..

Self

4/10

Poor

24 Apr 2025

Mary Ellen

No air conditioning available in late spring which was odd compared to other hotels in area(not advertised), hard to get in and out for Ubers, and location very inconvenient to Madrid. No dining options nearby other than restaurant on site(could not have anything here due to allergies), and very limited bathroom amenities compared to other stays in area

10/10

Exceptional

16 Apr 2025

gayle

I stayed here on 3 separate occasions, once for 2 nights and two otjer times for 1 night each. Every review will say its not the best area.. It's not! But that doesn't take away from the hotel itself. I stayed here for the price. Once in my room I felt perfectly safe. The WIFI was not strong, or so it seemed. Could have been my phones. I really don't know. It was close to everywhere I needed to go. It was about 15 mind from the airport by Über, 10 mins from the other hotel where I met my tpur group and 15 mind from the FLIX bus station Madrid Station Sputh that I needed for the bus to Pprtugal. I will stay there again.. I was comfortable.

Leisure Self

8/10

Excellent

15 Apr 2025

No Limits

Un buen hotel con un buen servicio y excelente restaurante.

Partner

6/10

Pleasant

09 Apr 2025

Mashhoud

Clean and comfortable.
Kind of remote location, Staff not so friendly.
Overall happy with our choice.

6/10

Pleasant

06 Apr 2025

Gurpreet

The hotel is cheap but in the middle of nowhere. Guy at reception wasn't very friendly. Dinning room staff were good. Room was clean but the tv was small.

Business_and_leisure Self

10/10

Exceptional

24 Mar 2025

Tania

The staff was very friendly and helpful. The downside is that the place is far away from
the center of Madrid, transportation is limited, other than that, a good place to stay.

Leisure Self

6/10

Pleasant

04 Feb 2025

Verified traveler

Ok for the money

I guess it was ok for what we paid. Rooms very clean, maid service was excellent, didn't think to ask for a non smoking room and that ruined it. Food was terrible. There was no bar as advertised. Cabs found it very difficult to find.

Friends_and_family Family

8/10

Excellent

25 Oct 2024

Zoilo

Located in isolated area

The hotel was ok. It was located in an isolated area and you need to take a 15 minute Uber to get to the city center. I would probably have chosen a property that was closer if i had known. Otherwise, the staff was nice.

10/10

Exceptional

17 Oct 2024

Rhonner

Every time I go there is amazing

2/10

Poor

06 Oct 2024

SYED

Terrible Don’t stay!

No body speaks English at all
To reach hotel you have to pay tool which the hotel never mentioned.

Partner

8/10

Excellent

28 Sep 2024

Daniel

Pleasant Stay

The hotel was further out from Barcelona than I had realized but overall the stay was pleasant. Staff was very friendly. Breakfast is a must for me and would love more hearty version but endless cappuccinos and croissants were good. Overall not a bad stay, super quiet and got to relax. The only thing I would note for American travelers, it is a small distance from the nearest metro so plan accordingly (Rideshare apps or taxi if you have a lot of luggage). I think European travelers may be used to navigating like normal.

Self

6/10

Pleasant

24 Sep 2024

Bernard

The room should have two chairs and a small table so guests can sit in the room and have a private conversation

8/10

Excellent

19 Jul 2024

Tracy

Good price but didn’t realise it was in the middle of food factories. Had to get taxis everywhere cost over €100.

Leisure Partner

8/10

Excellent

16 Jun 2024

paul

Its OK- but so far from the city centre

Hotel is in a strange location - nowhere near the city centre, no metro station within walking distance [+5km]. The service in the hotel is OK, the room didnt have 2 towels so went to reception on our way out- they couldnt actually put the towel in the room so we had to collect them when we got back at 0200. Breakfast was OK- although no eggs. Room is good and its usually good value [due to its location] but there is free parking.

Partner

8/10

Excellent

14 Jun 2024

James

Great stay.

Hotel is in pristine quality. Very clean, very safe and secure. My room was massive and modern. Staff was very friendly and helpful.

However, the hotel is very out-of-the-way from Madrid and unless you have a vehicle, you will be taking long transportation routes to get to Madrid. There also isn’t much around in terms of dining, shopping or cafes.

Having said that, it’s the perfect spot for an overnight because of the quick taxi to and from the airport (less than 20 minutes)

The positives outweigh the location negative. I was satisfied with my stay.

Self

8/10

Excellent

02 Jun 2024

lorena

Quiet, good location, a good option.

Business

6/10

Pleasant

27 May 2024

Dinh

The hotel was in an industrial area without anything around. 2 Uber drivers I used could not locate the property.

Leisure Family

8/10

Excellent

20 May 2024

mario

Great for a day stop. The price was pretty good considering I went close to High Season.
I you go without a car or a Taxi, You cannot walk (too far away from closest city corner). 2 Bus lines only (1.5 euros per person per ride and you can pay with coins). I know there is a card, however I was told by Metro staff, that the Metro Card is not good for buses) Bus 30 (runs Sundays also) and 132 (Does not run on Sundays). Bus stop was not clear enough and Hotel was 2 blocks away but signage and location was hidden by other buildings. No signage whatsoever in MercaMadrid (the place is huge and is the Central food Market for wholesale distribution in Madrid). I had to ask a security person who told me how close I was to the Hotel (1 and half block). I did arrive at 730 pm, the place was deserted (I saw only 3 people in the street the security person in a car and 2 workers waiting for a bus and no clue where the Hotel was). I learned 132 line did not run on Saturday, but 30 did run. The hotel was comfy, clean and glad to have a hot shower and good sleep and the detailed info on 30 and 132 buses. Would be great that info to be uploaded in their website, or emailed when giving you directions right after you make the reservation.

Leisure Self

6/10

Pleasant

02 May 2024

Hanjoo

Was cold and I could not control the temperature.

Leisure Family

6/10

Pleasant

23 Apr 2024

Claire

Thought the reception could have given clearer instructions on where to get public transport. The hotel is situated off a main highway in an industrial estate with lots of Lorrie’s. We arrived on Sunday and were told that there was no where to get food as everything was closed.

Leisure Partner

8/10

Excellent

27 Jan 2024

Alexia Joyce

Solo Experience

It was amazing because bed was so big, my room was clean and the food was good. The people were nice to however it was so noisy especially in the morning when the staff were cleaning.

Self

8/10

Excellent

05 Oct 2023

Sandeep

The property itself is excellent very clean very spacious rooms has a convenient restaurant inside. Excellent service.
The location of the property is below average. It is located inside an industrial area with lots of trucks standing outside on the main street. Public transportation is not nearby. No metro close by, although if you have a car or are using Taxi or Uber then it’s not a problem. Uber costs around €16 to the airport and 20 to the main train station.

Leisure Family

6/10

Pleasant

26 Sep 2023

DALJINDER SINGH

Not a 4 star for sure.

Business Self

2/10

Poor

20 Sep 2023

Dan

This is not a four star hotel by property condition and facilities, or service. Feels like a two star hotel with a four star price tag…No basic amenities like free bottled water, tea pot, or tissue in the room, cleanliness is bad, I got bug bites all over. Property is old and you can hear people’s movements clearly who are next door or right above you. Furnitures not only show wear but also of low quality. Dining option super limited being in the middle of a large industrial warehouse hub. Some of the staff are rude. Definitely going on my block-out list, suggest you stay away too!

Leisure Self

10/10

Exceptional

13 Jul 2023

Iryna

Nice and kind staff, clean room

Leisure

10/10

Exceptional

04 Jul 2023

CHUI MEI

Hotel is excellent to it's price and facilities. Have fridge, bath tub. Bed is comfortable, room is clean and spacious. Only the location is an issue, if you are visitors, this hotel location is not your choice.

Business_and_leisure Self

8/10

Excellent

26 Jun 2023

darryl

GREAT VALUE FOR MONEY ,,GOOD FOR THE PRICE WHEN ON BUSSNESS

Business

8/10

Excellent

14 Jun 2023

Yuk Him

Quite far from downtown but it's ok if you've a car. Room are quite large. Just a place to stay and sleep.

Leisure Family

2/10

Poor

11 Jun 2023

John

Oh dear. . . Expedia forgot to mention this hotel is in - that’s right “in” - a warehouse and distribution area/industrial estate. Food to buy? Hahahaha. The hotel’s restaurant (when open, not weekend evenings) is actually quiet good.

Getting into the city, which is mikes away, is by taxi only, unless you feel confident about getting a bus part of the way then on the subway train . . . Oh, and expect to pay around $25 to $30 for the taxi (one way) depending on how lost the taxi driver or their GPS get it wrong.

Leisure Self

10/10

Exceptional

08 Jun 2023

Jorge

Only one bus to take you to the Hotel, therefore a taxi is a must. Very secluded and area is a bit unsafe. Hotel is great and quiet.

10/10

Exceptional

06 May 2023

North

Great value for money ,a good hotel for the price as a bussness user ,very close to caja magica.

Business

4/10

Poor

25 Apr 2023

Verified traveler

Stay clear . Location in industrial site with gate

Having checked in . Paid for breakfast and the room. We arrived just arrived 9pm. Hungry and found the restaurant was closed. Nowhere else nearby open or buy any food. The waitress in the morning look at us with beady eyes. Demanded payment for our breakfast which we already paid and on our confirmation included. She wo t have it. Went to reception. Again demanded paymemt for our breakfast which clearly stated included as paid. They were so rude and would not back down.
My advise. Get the payment receipt. Probably still no use......

Partner

6/10

Pleasant

25 Apr 2023

C

You need transport

A nice hotel. But no good if you do not have a car no tea or coffee facilities in room nothing open locally on a Sunday for food had to get taxis to go everywhere which was fine but makes stay here expensive

2/10

Poor

12 Nov 2022

Mahmoud

Very far and breakfast is so terrible

Business_and_leisure Partner

10/10

Exceptional

14 Jun 2022

John

Close to highways and not too far to drive into city center.

Leisure Family

2/10

Poor

05 Nov 2020

Verified traveler

They cancel your booking!

Horrible staff! When I arrived, they cancelled my booking via Hotels.com and made another one directly to the hotel, so no reward nights.

Business

10/10

Exceptional

03 Nov 2020

Ovidiu

Good hotel

Very nice hotel, good for work trips

Business

8/10

Excellent

28 Feb 2020

Alan

Very happy with the hotel but the AC in the room was not available & the room got very hot.

Leisure Friends

8/10

Excellent

25 Feb 2020

Lynn

Good hotel & convenient if driving through Spain

This is a good hotel for an overnight stay. The beds are comfy, but the A/C didn't work & when we rang down to reception they told us it only worked for heating not cooling, so even in Feb we had to open the window. Luckily it wasn't too noisy.

Partner

8/10

Excellent

19 Nov 2019

uche

Great

Great service, in a. business area

Partner

2/10

Poor

26 Jun 2019

Verified traveler

The hotel was literally in the middle of some huge haulage industrial park, with no facilities in the surrounding location e.g. shops or restaurrant. The travel experience to get there was a nightmare, hardly anyone knew where it was. It was also difficult to get to the airport. I felt misled by the description and rating provided on the site. The last night of my holiday in Madrid was totally ruined!!!! 😭😤😭

Leisure Self

4/10

Poor

06 Jun 2019

Louis

Do not book this hotel for tourists it’s in the middle of food warehouses way out of city
Taxis could not find it and one ride was $25 euros very unhappy with this location our only complaint of our trip which was great

Leisure Friends

6/10

Pleasant

30 May 2019

Verified traveler

Disappointed, we got smoking allowed rooms when I requested and paid in advance for non-smoking rooms. The smell was terrible, we had to sleep with the windows open.

Leisure Family

10/10

Exceptional

19 May 2019

Verified traveler

It was a perfect hotel, only dilema was address as written just gave the taxi drivers a little hard time to find but other than that its a really nice quiet place to catch some zzz's away from the busy city

Leisure Self

10/10

Exceptional

26 Apr 2019

DAVID

Great stay

Great stay, clean and comfortable.

Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Little bit far out but a brilliant place to stay! One night a friends was sick from bad food from somewhere else- we cleaned it best we could however the cleaners came in the morning and did it for us! No extra charge!

Business_and_leisure Family

10/10

Exceptional

15 Apr 2019

Talat

Very good service ' I'm very happy ' only locatin is not ok

Partner

10/10

Exceptional

09 Apr 2019

Miguel

Excellent

It was better than great

Family

8/10

Excellent

23 Mar 2019

Verified traveler

The hotel was a good value for the money and conveniently located to the airport...short 10-15 min drive.

Leisure Self

8/10

Excellent

17 Feb 2019

Verified traveler

Parking availability/location/good breakfast. Will recommend.

Leisure Family

8/10

Excellent

13 Feb 2019

Lynn

Good overnight stay

Very convenient hotel for our trip from southern Spain to Bilbao. Nice rooms but didn't like the pillows

Partner

4/10

Poor

05 Feb 2019

Surice

Not a 4 star hotel by appearance or sevice

They didn’t provide face cloths, no ice buckets and only one business to order out and it had to be done by the hotel staff . We were told it had to be ordered by midnight and when we came down stairs to ask a question we saw the desk staff ordering for guest after midnight at 1215. We were initially given a key to someone else’s room. We discovered this after seeing their cloths shoes and food. The desk clerk didn’t really apologize just gave us another room.

Family

10/10

Exceptional

19 Nov 2018

GEORGE

IN AN AREA OF THE CITY THAT'S VERY BUSY IN THE WEEK BUT INTERESTING

6/10

Pleasant

02 Nov 2018

Timothy

This hotel is located in a business park. It's easy for us because we have a rental car. The female staff of night shift (4pm to 12 midnight) does not understand English at all, and I can understand we would have communication problems, but her attitude is not to the professional standard. The worst part was that the entire hotel had no water the 1st night of our stay. It's soooo terrible.

Friends

8/10

Excellent

22 Jun 2018

RAZIA

Very far!

It was good but Far from the city center.

Partner

4/10

Poor

05 Jun 2018

Amanda

Honest review

Terrible location. No restaurants/supermarkets within walking distance. Difficult to find - taxis had problems finding this hotel.

8/10

Excellent

24 Apr 2018

Leigh

Nice hotel with good service

Service was good, they went over and above to assist me. Room was really nice and clean with great facilities. NOt much in the area but i stayed there for work reasons.

10/10

Exceptional

07 Apr 2018

pamela

Needs WiFi upgrade

Family

8/10

Excellent

05 Jan 2018

Lynn

Good hotel for the price

Overall good hotel for a stopover on our trip. The only complaint is that the room was too hot & the air con didn't work so we had to open the window which was a bit noisy. Also needed extra pillows as they were too flat

Partner

8/10

Excellent

29 Nov 2017

Julie

Very good

Very good apart from room fridge did not work and we would have preferred a duvet cover rather than 2 sheets with a duvet between ( kept coming apart)

Partner

4/10

Poor

21 Oct 2017

richards

Not nice place and lot the trucks and vans

I look not place all trucks and vans are not right place and business local for vegetables and business fooods at the complanyn

8/10

Excellent

12 Sep 2017

Verified traveler

Friendly,clean hotel

Excellent receptionists/very friendly hotel but far from the centre.

6/10

Pleasant

26 Aug 2017

Daniel

No A/C, book only if rent a car

The hotel is nice, the installations are fine, but the AC does not work, and they know but do no provide any work around or solution to it. Breakfast is not good. You can only from and to if you rent a car

10/10

Exceptional

17 Jul 2017

Jazz

Nice friendly hotel

Pros
Friendly hotel staff
Easy check in and out
Value for money
Clean and well kept room and reception
The room was air conditioned
It has a fridge to store and cool drinks.

Cons
It's outside of the main area of Madrid.
No mini bar but there is a vending machine in reception

Things to be aware of
It costs between €18-€25 in an Uber to and from the SOL (centre of Madrid)
The hotel is in a trading estate and has a security checkpoint
If you don't smoke, ensure you request a non smoking room on a non smoking floor

8/10

Excellent

04 Jul 2017

Chris

Lovely hotel

Great hotel, lovly room really relaxing beds in a quiet area, only thing was you have to get a bus to the nearest metro but apart from that it was fab!

Family

10/10

Exceptional

04 Jun 2017

George

Hotel Mercader

Lovely hotel with very helpful staff. A bit out of the way for Central Madrid, but with the taxi being about €12, definitely worked for me.

10/10

Exceptional

16 May 2017

Don

Nice hotel but not in the city

They clean the room but they don't change bed sheet

8/10

Excellent

21 Apr 2017

Lawrence

Nice hotel.

Lovely Hotel although out of town and on a distribution site. It's a lovely hotel with lovely big rooms and comfortable beds. The hotel although out of town has 2 buses t32 and 130 which serve the area but stop after 11pm.

The hotel was clean and modern. Wifi is free to use and fairly quick.

8/10

Excellent

29 Nov 2016

Myrian

Very nice costumer services

Partner

8/10

Excellent

14 Sep 2016

Luke

Cheap and adequate

Originally hard to locate as in middle of industrial estate. Seems like a gated community as had to show hotel reservation in order to get in. Breakfast was fine. Room was nice but had two single beds pushed together so was a gap in middle. Hotel was clean and tidy and spoke English. Close enough to Madrid to go into the town for the day. Was 15 euro to uber into town.

Partner

8/10

Excellent

28 Nov 2015

Evelyn

Hotel near the airport and the city.

The hotel is 15 minutes from the airport and the same to the touristic locations. There is nothing around to see since it's right by a factory/market place. It's nice and calm, friendly staff and there is a coffee shop by the market ( just across the street- walking distance) with awesome breakfast and natural juices, I don't recommend the hotel breakfast ( too simple). Overall the hotel is clean, the room is comfortable and you need a car to go around to the city which is not far, there is a toll right before you get to the hotel but say you are going to the hotel and is always free (2.65 Euros every time you pass).

8/10

Excellent

08 Oct 2015

Scott

Recommended

Very helpful front desk staff. Good free coffee & croissants. About a 5 minute drive from metro where you could park for free, & catch tube downtown. Great value.

Partner

6/10

Pleasant

06 Oct 2015

H

Industrial location

Stay was comfortable and as expected. However the location of the hotel is very much industrial and not suitable for anyone who might want to venture out on foot exploring the area.

4/10

Poor

22 Jul 2015

dissappointed

Hotel that is close to nothing

The hotel staff are very nice and the rooms quite big but there is not much more that can be said. The air con in the rooms takes hours to be effective, the mini bar fridges don't work properly. There is nothing close by so make sure you have a car or don't mind paying for taxis everywhere.

6/10

Pleasant

23 May 2015

tal

very bad location.

the hotel as it self was nice. the location is very bad.

10/10

Exceptional

21 May 2015

Verified traveler

Nice hotel and friendly staff

Hotel launch is little small and the bar is together with reception. It would of been more nicer if the bar were separate and the only bad thing is that it's far away from central town of Madrid.

8/10

Excellent

19 May 2015

Verified traveler

Safe & Secure

Hotel is within a gated area. Extremely safe & Secure....

8/10

Excellent

14 May 2015

Verified traveler

If you stay here you better have a car otherwise

you need a car than this is a great deal because you can drive to metro and park for free than take metro about 12.5 euro for ten trip.

8/10

Excellent

08 May 2015

George

nice

hotel is very nice, but with bad location, we where with motorcycle and for us it was ok. near autobahn, comfortable if you are with own transport..

Partner

10/10

Exceptional

23 Feb 2015

Lynn

Great hotel especially for the price we paid

Great hotel especially for the price we paid through Expedia. The only problem was finding it. It's in a big industrial Market centre, including Meat, Fish & Vegetable markets. Massive area with poor directions. But great hotel when we eventually found it.

10/10

Exceptional

11 Oct 2014

Rob

Hard to find and its actually in a shipping yard so kinda noisy

4/10

Poor

28 Jun 2014

Verified traveler

Hotel inside a market !

Watch out this hotel is actually inside gates of a big markets merchandise supply complex.

8/10

Excellent

22 Jun 2014

Ram

Elegant hotel!!! However, too far from center.

All ok above expectations, it was kind of too far from any part of down town.
we had to take the metro and a bus to get there and back.
Each trip to and from was a new experience.

4/10

Poor

30 May 2014

David

Bad Location

The hotel is located in an industrial estate and nothing of note closeby. The service in the hotel is average. The food is below average but the prices reflect that. If you are looking for a hotel close enough to Airport and to get a good nights sleep then this hotel may suit.

10/10

Exceptional

16 May 2014

Cynthia

Great if you have a car

Hotel is nicely maintained, but is a bit out of the way. It's located in the Madrid Mercantile area (behind a toll gate). There is no metro within walking distance so if you don't have a car, you have to call a cab. Other than the restaurant in the hotel, there is no place to walk to.

6/10

Pleasant

16 Jun 2013

ethel

Weird location, decent enough.

This hotel is in a weird industrial park, it's about 20 minutes from downtown and 35 minutes from the airport. The front desk attendant was beyond awesome, though, and the room was big and clean enough, although a couple of the lamps were on the fritz and there was no blanket on the bed.

10/10

Exceptional

15 Jun 2013

Verified traveler

Well priced food

Generally good - comfortable and so on. Most of the staff were very polite. Their food was decent, and seemed pretty cheap too. One minor complaint - room smelt of cigarette smoke. Would be happy to return.

10/10

Exceptional

30 Nov 2025

HERTOCAR SL

.

6/10

Pleasant

16 Oct 2025

Andre

Rimelig og i rolig omgivelser

Partner

10/10