Claridge

Spain , Madrid
MADRID, Plaza Del Conde De Casal, 6
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100 reviews shown

8/10

Excellent

27 Apr 2026

Damian

Better than I expected but definitely showing its age.

Friends

2/10

Poor

26 Apr 2026

Diana

The

Family_with_children

2/10

Poor

26 Apr 2026

Jose

I had a very disappointing experience during my stay. The bathtub was clogged, and the toilet kept making loud noises with water constantly running. The entire facility had an unpleasant smell, like dirty rugs, which made it very uncomfortable.

The elevators were dirty and poorly maintained, and the room itself was lacking basic amenities—there wasn’t even a microwave, only a fridge.

Overall, this felt like a complete waste of my time and money. I would not recommend staying here.

Partner

10/10

Exceptional

26 Apr 2026

Jasmin

I enjoyed my stay at this hotel. Stayed for a weekend and I had no complaints.

Partner

6/10

Pleasant

26 Apr 2026

luis

The whirlpool didnt work and theres was bite mold in shower

Partner

6/10

Pleasant

26 Apr 2026

Maura

Worst check-in ever in my life. Too well over an hour to get checked in. There must have been a line of 100 people getting checked in and only three staff members. The elevators took up to 20 minutes ! I had to push back a dinner reservation because everything took so long.

Partner

2/10

Poor

26 Apr 2026

Michael

Horrible customer base staying here. I mean absolutely no control over kids and noise. 12:30 morning kids yelling having full blown conversations right in hallways . Called front desk nothing done about it. They got rid of Starbucks so only place get coffee is restaurant on 6th floor and when we got there 45 min wait for place half empty. This once gem of Atlantic City has officially catered to lower class of people and they let them run wild. Get what you pay for. Pay the extra money stay at resort

Partner

6/10

Pleasant

25 Apr 2026

Daniel

Overall OK hotel

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Matthew

The beach view was barely visibale over the rooftops and machinery on top of the roof. There was a view from our room down into the pool through the skylight however. The room itself was fine, although the paint, fixture and whirlpool tub surface looked a bit fatigued and the dresser was missing all of the handles along the top shelves meaning we could not use them. Also, very minor but, the coffee machine was broken in the room and the hair dryer didnt work very well.

For what it costs per night you would maybe expect just a bit more refinement considering the competing hotels within walking distance.

All in all however we were very happy with our stay, and the room was clean and neatly made.

Friends_and_family Friends

4/10

Poor

25 Apr 2026

Shannon

The safe in the room didnt work, The AC unit was so loud and obnoxious. Sounded like a muscle car starting every few minuets. Kept me up all night.

Partner

10/10

Exceptional

22 Apr 2026

Eliezer

Amazing

Partner

10/10

Exceptional

22 Apr 2026

Michael

Great

Partner

2/10

Poor

20 Apr 2026

Linda

The front desk staff men were enxp

2/10

Poor

20 Apr 2026

Kirsania

The room telephone didn’t work and therefore I could not call the front desk or anyone. A total
Safety concern for sure.
The hotel room and amenities were filthy.
The check in line was about 35 minutes long as there were not enough staff.

Family_with_children

6/10

Pleasant

19 Apr 2026

Helena

Needs a renovation

Family_with_children

10/10

Exceptional

19 Apr 2026

James

Atlantic City Gem. Clean rooms, great stafff and service. The Vue bar on the rooftop is awesome and the food at The Twenties restaurant was very good as was the staff there. Excellent location too!

Self

10/10

Exceptional

17 Apr 2026

Katrina's

Yes excellent bar and entertainment

4/10

Poor

16 Apr 2026

Raymond

The stay was bad. The hotel needs improvements. Rugs are dirty. The room is so rundown. Air conditioner didn't work properly. They claimed it would get to the temperature we wanted with the censor which was a lie the room was 74 degrees at night bathroom was dirty and cabinet doors unhinged and room doors do not lock properly.

Partner

10/10

Exceptional

16 Apr 2026

Alexander

Beach beautiful drinks 😍😍😍😍

Self

2/10

Poor

15 Apr 2026

Shatina

Upon check-in, we were assigned adjoining rooms (1826–1827). Both rooms had broken thermostats, leaving the rooms unreasonably cold completely inappropriate, especially considering there were young children (all under the age of six) present. W had to put two of our asthma children on their machines for treatment due to this and addition, the smoke detector in room 1827 went off continuously throughout the night. We reported these issues multiple times, both overnight and again in the morning. Despite repeated calls, no immediate action was taken.

It was not until approximately 10:00 AM that a staff member (Ricardo) confirmed the issues and advised that we needed to be moved. However, no room change occurred until after 6:00 PM an unacceptable delay of over eight hours. During this time, we interacted with a front desk employee named Ryan, who was dismissive, unhelpful, and unable to provide any resolution, citing staffing shortages and lack of management. This level of disorganization is not a guest’s responsibility to absorb.

When we were finally moved, there was no assistance provided no staff support, no luggage carts (we were told they were “lost”), and no effort to accommodate the inconvenience we had already endured.

Housekeeping never serviced our rooms during the stay. Not once.

We were later told by an overnight staff member (11 PM–7 AM shift) that we would receive a 50% discount for the affected night for both rooms.This was communicated clearly, yet no consist

Family_with_children

6/10

Pleasant

15 Apr 2026

Kalimah

Busy weekend since it was spring break, only 2/3 elevators were in service and the pool and it’s surrounded areas was extremely dirty, my hotel room door was also broken, it did not lock

Family_with_children

8/10

Excellent

13 Apr 2026

Matthew

Great view and bar was great

Friends

8/10

Excellent

13 Apr 2026

Laura

great location near boardwalk and casinos
hotel has lots of character, great views,
very old elevators

Partner

10/10

Exceptional

12 Apr 2026

Erika

Best place for family. Love the vue bar the staff are so friendly

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Jonathan

I’ve been staying at the Claridge for some time now. I came down for the last AC beer fest weekend and Claridge is typically my place to stay. It’s sad how COVID has diminished these once pristine places. The gift shop was gone, the lounge, empty, and the overall vibe was a little sad.

The Ocean view room was fine, but was is severe need of updating. A dilapidated wet bar was in the room that seemed to serve no purpose, and one of the recessed lights above the bed was broken. My wife tried to plug in a phone charger and the outlet sparked. This place is an accident waiting to happen. I’d find other options if you could swing it.

I typically don’t post negative reviews, but between all of the above and 1 out of 5 working elevators during our stay, this was probably my final time at the Claridge. End of an era.

I sincerely hope there are some updates in the future, but I’m realistic and understand that AC is a dying city and I won’t expect much to change. I hope I’m wrong.

Partner

10/10

Exceptional

12 Apr 2026

Lawanda

Great price to match the stay

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Kevin

Elevators horrific. Bathrooms no soap no toilet paper . To
Carpets dirty pillows terrible and bed clothes terrible

Family

8/10

Excellent

12 Apr 2026

Chantel

Very nice and Vintage but very outdated

8/10

Excellent

11 Apr 2026

Lakeia

Beach view was okay , stayed for three days phone didn’t work , pool never had any towels , couldn’t get in room room service after 10am,bed not comfortable

Family_with_children

10/10

Exceptional

10 Apr 2026

treniesha

This place is a wonderful getaway for families and adults that enjoy the beach, pool, restaurants, casino, and cocktails. I recommend the restaurant on the 6 floor and the bar/lounge the Vue that’s in the 23rd floor. I also recommend to walk the boardwalk and partake in activities there.

Family_with_children

8/10

Excellent

10 Apr 2026

Francis

We did not get a beach view? We got a building next door view. The elevators were slow. I think only 3 of 5 were operating at any given time causing waits of 15 minutes or more. On checkout, I was promised a receipt in email because \"my printer is down\", but never received one.

Partner

10/10

Exceptional

10 Apr 2026

Kimaly

Had a good time

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Karoleen

Nice stay pool area was my favorite

10/10

Exceptional

09 Apr 2026

Tiffany

My bathroom had hair on the floor and the toilet didn’t work

Partner

2/10

Poor

09 Apr 2026

Shatina

This hotel was the Worst , rooms were switched because a broke thermostat we waited for two new rooms all day the kids were kicked out of the pool at 8 and it did not open up until 4 the staff did the best they could with what they had Alicia was a joy but we will never stay here again

Family_with_children

8/10

Excellent

09 Apr 2026

Tracey

I didnt use anything

Friends

2/10

Poor

09 Apr 2026

Amanda

Property could not offer a back to back room to accommodate me with my husband and four children . Had to split of my family into 2 rooms many doors apart .

Family_with_children

10/10

Exceptional

08 Apr 2026

Tyler

Great place

Partner

10/10

Exceptional

07 Apr 2026

Thomas

I love old buildings so I stay here often . It’s very classy and period correct, very clean . They do not have a merchant for water , soda, chips etc…. So I bring this with me when I stay .

6/10

Pleasant

07 Apr 2026

Maria

Place is clean but a little outdated. Elevators are super slow. Husband and I had to walk down 17 flights of stairs with suitcases.

Partner

6/10

Pleasant

06 Apr 2026

Melissa

The pool was small not like photo, not enough towels for 4 people and I called the front desk plenty of times. Pool was dirty and gym area was too hot. The elevators was terrible sometime it would take 15 to 20 mins.

Family_with_children

6/10

Pleasant

06 Apr 2026

Julia

Front desk I was a long wait and only one person attended, the elevator wasn’t working is like customer was waiting for so long I ending using the stairs to the 10th floor The hotel is very old . I will not comeback.

Family

2/10

Poor

05 Apr 2026

Mayda

I had a very disappointing experience at The Claridge Hotel. When I arrived, I was told that pets are not allowed unless they are service animals, even though my booking through Expedia stated the hotel was pet-friendly. This was very frustrating and put me in an uncomfortable situation during my stay.

The cleanliness was unacceptable. My room was not cleaned at all during my stay—not even once. I had to request trash bags and cleaning supplies and clean the room myself, which is something I should never have to do at a hotel.

The elevators were another major issue. Out of five elevators, only one was working, and I had to wait anywhere from 20 to 30 minutes just to go up or down. It made getting around the hotel extremely inconvenient.

The worst part was the pool area. There were roaches everywhere—I even have pictures. It was disgusting and completely ruined the experience. On top of that, the entire hotel felt dirty. The hallways constantly smelled like marijuana, and there were people going up and down who appeared to be under the influence.

To make matters worse, I had to wait anywhere from 30 minutes to an hour just to get clean towels.

Overall, this hotel was a horrible experience. What was advertised online was completely different from what I encountered in person. I would not recommend staying here at all.

Family_with_children

6/10

Pleasant

05 Apr 2026

Sharon

Phones didn't work to order food. We had no washcloths or towels in the room when checking in. And we asked for them the entire weekend we was there and they never gave none . We had to find a store to buy some . Staff was very manipulating $100 deposit was never mentioned until we arrived it and I was surprised so I had to pay pay $136 extra.

Family_with_children

2/10

Poor

05 Apr 2026

Nasir

Every thing was horrible couldn’t even check in. Didn’t even get a room and no money back

8/10

Excellent

05 Apr 2026

Kimberly

Room was dirty

Partner

6/10

Pleasant

05 Apr 2026

channarith

No microwave

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Kathi

It was just ok

Family_with_children

2/10

Poor

04 Apr 2026

Juan

I come to the Claridge hotel every year for the last 15 years and this is the last time I’ll stay there. Upon check in, the employee was unfriendly and when asked about an extra charge said we should learn to read the information before bothering. The room was never cleaned the next day and I went downstairs and asked 2 times for towels, and housekeeping never came. The pool windows were filthy and no clean towels so I had to use my humid room towels. The window in the room had a gap (room 1830) so all the cold air goes right thru so you have to out the heat high which made sleeping unpleasant. For the same price, I got a deal at the Tropicana and our 2 rooms stayed there with more plush and larger beds, clean rooms and full amenities.

6/10

Pleasant

04 Apr 2026

Sheba

Family_with_children

2/10

Poor

04 Apr 2026

Blanca

No crowded...staff was rude... at the chek in, and at the pool area

Family_with_children

10/10

Exceptional

04 Apr 2026

Leashia

The staff was incredibly nice, accommodating and friendly. The rooms and hotel as a whole was clean and the pool was the greatest amenity for our children. The only issue was the key card became deactivated several times, and the rooms are not modernized in terms of TV and linen. Other than that we enjoyed the space, 20’s vibe and atmosphere in general.

Family_with_children

6/10

Pleasant

04 Apr 2026

TIANA

Staff are awesome rooms aren’t the best pool is cool arcade is okay. They need to update this hotel. This is a good place to stay if you’re on a budget.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Calvin

Very clean hotel, friendly staff

Partner

6/10

Pleasant

03 Apr 2026

Ashley

Room had roaches

Family_with_children

2/10

Poor

03 Apr 2026

Kendra

No soap in bathroom, room had a strange old smell, room was dusty, ice machine didnt work, refrigerator door wouldnt close, room key card wasnt working at times. Pool area was extremely hot. I was also double charged for balance of room and for the security deposit. Front desk attendant said it was a glitch and it would be refunded at check out. Entry to hotel from self parking garage smelled horrible on level 1 and 2. Staff was nice

Family_with_children

8/10

Excellent

03 Apr 2026

Mavieh

its good

10/10

Exceptional

01 Apr 2026

Denada

yes

Partner

4/10

Poor

01 Apr 2026

Christina

Out of date and we were waiting on for the elevators so long, we ended up taking the stairs last day from the 20th floor

Partner

2/10

Poor

01 Apr 2026

Kimberly

I instantly knew upon entering the room it’d been smoked in despite my call to the desk confirming it was “non smoking” room. (Non smokers know) The exterior of the hotel is dimly lit, across from a park where there were homeless regularly laying about. Further, the brick sidewalk was in poor condition with butts, needles etc. I had a lamp w/a missing knob & maintenance’s answer was to unplug/plug it in. My hair dryer was broke & had to wait for a replacement. The first 2 days, housekeeping took my wet towels but did not replace them. Day 3 they took/replaced nothing nor did they make the bed, empty trash… nothing until I called 3x between 5:30 & 7 pm to get fresh towels to take a shower. I would not recommend or stay again.

Self

2/10

Poor

01 Apr 2026

Yolanda

No Wash Rags Or Towels Couldn’t Get checked In until 6pm

2/10

Poor

31 Mar 2026

Donna

The Room was dusty

Friends_and_family Family

4/10

Poor

31 Mar 2026

Mizrain

It took 20 minutes for the elevator to get to each floor. This was average. I was there for your whole three days. My bathroom door was falling off the hinges. So we couldn't shut it. They allowed the guest to bring Bluetooth speakers into the building. They were playing them in the lobby and in the room. I had to call room service to let them know that the room next to me had a Bluetooth speaker and I could hear it in my room. And this was at 2 o'clock in the morning.

2/10

Poor

30 Mar 2026

tamika

Room was dirty with bedbugs. Staff was very rude

2/10

Poor

30 Mar 2026

Michael

We got there at 4pm and the line did not move for 2hs. We find out they were cleaning the linens so the rooms were not ready. Then up the slowest elevator to get to my room only to find out my door key did not work. I checked out at 9 am sun to avoid the line. Last time I go there.

8/10

Excellent

30 Mar 2026

Taylor

Kind of old property but still nice. Definitely smells like a casino. Very expensive parking though. Could be cheaper.

Partner

4/10

Poor

30 Mar 2026

very old building， broken

6/10

Pleasant

30 Mar 2026

Dawne

Room was outdated and worn down

Self

8/10

Excellent

29 Mar 2026

Charles

Clean room, great location on the ocean front next to Ballys casino. There were only two elevators that worked this past weekend. It made it very inconvenient and had to use the stairs to go up flights of stairs.

Friends

10/10

Exceptional

29 Mar 2026

Thalia

The beach view was obstructed but it was a small walking distance from the hotel but we really didn't mind as the hotel provided a pool. The staff was awesome, very friendly and polite. The room was very clean and nice. Overall, a great place to stay.

Family

2/10

Poor

29 Mar 2026

Joyce

The bed was so old I had springs iny back. NO blankets horrible!

Partner

10/10

Exceptional

29 Mar 2026

Sally

The Claridge is a classic hotel. I love staying there, clean, beds are very comfortable. The only complaint are the slow elevators, especially when crowded, it feels like all of the elevators are not working.

Partner

10/10

Exceptional

29 Mar 2026

Judy

Hi. I inserted money in the vending machines and I never received the product purchased.

Self

2/10

Poor

29 Mar 2026

Denise

Bad service I did not like the hotel 😐 the line's was to long 😑 for check in staff was very slow 🙄 we had cold water no mat in slower the TV was not working they had to put another TV in thhe room waiting in line for 1hr to get a room 🙄

Partner

2/10

Poor

29 Mar 2026

Tamika

Checked in at 4pm room wasn’t ready no towels or wash clothes for the whole stay until the morning we were due to check out the shower door was broke and front desk wasn’t friendly at all we had to take the service elevator because elevator wait was extremely long with only two working elevators

Partner

6/10

Pleasant

29 Mar 2026

Linda

The rooms were spacious, and noisy in the hallway, awkward times opening of restaurants, the elevators took along time, no casino, we made the best of it

Family

2/10

Poor

29 Mar 2026

Sheetal

We booked 3 rooms, at 8pm we were told only 1 room was ready. We didn’t get the other 2 rooms until 10pm. The elevators weren’t working during checkout. We waited over 30 minutes for an elevator to go to the lobby from the 21st floor.

10/10

Exceptional

28 Mar 2026

Jermaine

Yes

Partner

8/10

Excellent

27 Mar 2026

DEBRA

City view and boardwalk. Nice.

Family

6/10

Pleasant

27 Mar 2026

Joanne

The room wasn’t that bad it just needs some updating everything is old.

Partner

8/10

Excellent

27 Mar 2026

Lafenus

We had an adjoining room and our neighbors were having very loud sex

Partner

2/10

Poor

26 Mar 2026

Rich

Our family stay was ruined by deceptive billing and terrible maintenance. We had two adjoining rooms for us and our teens. None of us smoke, yet we were hit with a hidden $400 smoking charge after checkout. When I called, the front desk admitted they rely on an unverified \"quiet alarm\" to automatically issue fines without sending staff to confirm. Had they actually checked, they'd know the overwhelming weed smell was coming from their own hallways all weekend in this supposedly \"smoke-free\" hotel.

Beyond the fraudulent charge, the property is in disrepair and lacking basic services:

Elevators: Only 1 or 2 of the 5 elevators worked most of the weekend, causing huge delays.

Room Issues: Neither of the room safes worked, and one closet door was broken.

Resort Fees: We were charged a $36 fee for a pool and gym we didn’t use, plus completely unsecured Wi-Fi.

Dining: We paid for breakfast at the on-site restaurant, but they had absolutely no fruit available.

Between the unjustified $400 penalty, broken amenities, and lack of basic upkeep, this stay was incredibly frustrating. Save your money and stay somewhere that respects its guests.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Frederick

The only thing that put a damper on this stay is seeing a big Waterbug near the pool

10/10

Exceptional

23 Mar 2026

Celeste

Last minute reservation the day of and it was great.

4/10

Poor

23 Mar 2026

Desiree

We had an 3 night stay and didn’t receive washcloths or towel entire stay. After calling and going to front desk. The light in between beds was unplugged and unable plug in. Bathroom lights flickering. No microwave

2/10

Poor

22 Mar 2026

Belcys

I had to go to the front desk three times in one day because my key card would not open the door. Additionally, there was no microwave available.

8/10

Excellent

22 Mar 2026

Benedict

We like The Claridge; esp the indoor pool. This past weekend was our second time staying there. The hotel is old, but quaint. The bathroom in our room was upgraded since last year. Also the affordability of the food in the restaurant is refreshing. I like the hotel. I do, wish, however, that they had a gift shop. I would love a souvenir of my stay at The Claridge.

Partner

4/10

Poor

22 Mar 2026

EDWARD

Sweet 1400 the batheoom needs cleaning, and fixing ,towels were dirty, jacuzzi had hair

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Carol

Rooms are very clean atmosphere is very peaceful. The only thing that could use a little bit of an upgrade is the elevators. It takes forever to get one from the top floors.

Partner

6/10

Pleasant

22 Mar 2026

Edward

Run down hotel held together by people and tape. Elevators bad.

Partner

4/10

Poor

22 Mar 2026

Patrice

The only reason why I gave this property a try was because it was very cheap for a Friday night Saturday. They gave us a room. We walked in on people twice, not once but twice.
It was so embarrassing. The hotel is very dirty not disgusting but dirty. I did not really feel safe using the elevators by myself. The staff was looking at us like we were crazy because we walked into somebody else’s room that they gave us the key too. I would NEVER!!! stay here again. they did give us $30 vouchers for breakfast at the restaurant which was OK not bad. But they promised us an upgrade for the next day but then they said their computers were down so they did not give us one. We had to change our keys two times because there’s just stopped working out of nowhere. And I did not put them by a drivers license or a credit card.

Friends

8/10

Excellent

22 Mar 2026

Tonya

The elevator service was horrible the entire stay waited over 30 minutes to get to lobby .. waiting middle night was also long minimum 5 to 10 min .. only 2 of 5 were actually working

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Stella

Liked the rooftop observation deck

Partner

2/10

Poor

21 Mar 2026

Manifah

Partner

8/10

Excellent

20 Mar 2026

Theodore

Clean room

Partner

8/10

Excellent

18 Mar 2026

Anita

The hotel is very quiet, the room was clean. The only problem I had was the worker said there wasn’t any more face cloths.
The one time I expected the beds to get made, it wasn’t done.
I wouldn’t hold it against the hotel, I would visit again to see what happens.
Otherwise. I was satisfied.

Partner

10/10

Exceptional

17 Mar 2026

Shamonique

The room was nice and spacious. It's time for the Claridge to upgrade their televisions.

Partner

10/10

Exceptional

16 Mar 2026

Salvatore

10/10