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Crowne Plaza Madrid Centre Retiro An Ihg Hotel
Madrid · Spain
Calle Pez Volador 1View location
9.4/10Excellent690 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.2/10 9.2
Amenities9.0/10 9.0
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Crowne Plaza Madrid Centre Retiro An Ihg Hotel
With a stay at Crowne Plaza Madrid - Centre Retiro by IHG, you'll be centrally located in Madrid, within a 5-minute drive of El Retiro Park and Gran Via. This hotel is 2.4 mi (3.9 km) from Puerta del Sol and 2.4 mi (3.9 km) from Plaza Mayor.
Make yourself at home in one of the 157 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers.
Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily. Featured amenities include a 24-hour front desk and an elevator. Self parking (subject to charges) is available onsite.
Popular amenities
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Green Key (Foundation for Environmental Education)
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
-
Special Instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately EUR 24 for adults and EUR 18 for children
- Self parking fee: EUR 26 per day
- Pet fee: EUR 40 per pet, per day
- Service animals are exempt from fees
- Late check-in fee for check-in between 5:30 AM and 6:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Italian
French
Spanish
Nearby attractions
El Retiro Park
0.8 km / 0.5 mi
Hospital Gregorio Maranon
0.8 km / 0.5 mi
Centro Deportivo Municipal la Elipa
1.4 km / 0.8 mi
Movistar Arena
1.4 km / 0.9 mi
Calle de Alcalá
1.9 km / 1.2 mi
Royal Botanical Garden
2.2 km / 1.3 mi
Paseo del Prado
2.3 km / 1.4 mi
Atocha Station Memorial
2.3 km / 1.5 mi
National Prado Museum
2.4 km / 1.5 mi
Puerta de Alcalá
2.4 km / 1.5 mi
Museo Nacional Centro de Arte Reina Sofía
2.5 km / 1.5 mi
CaixaForum Madrid
2.5 km / 1.6 mi
Paseo de la Castellana
2.6 km / 1.6 mi
National Archaeological Museum
2.6 km / 1.6 mi
Fountain of Neptune
2.7 km / 1.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCrowne Plaza Madrid Centre Retiro An Ihg Hotel
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCrowne Plaza Madrid Centre Retiro An Ihg Hotel
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room PREMIUMRoom • PREMIUMROO.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCrowne Plaza Madrid Centre Retiro An Ihg Hotel
Room PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: ROO.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCrowne Plaza Madrid Centre Retiro An Ihg Hotel
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCrowne Plaza Madrid Centre Retiro An Ihg Hotel
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Crowne Plaza Madrid Centre Retiro An Ihg Hotel
100
reviews shown
Thomas
Nice hotel, not quite as close to the centre of the city as we’d have liked but that was more our oversight than the hotels. Very helpful friendly staff and in a very safe feeling location. Parking was a little more difficult than expected but we managed to get a space outside the hotel for free because the parking is free after 3pm on Saturday and completely free on Sundays.
Grandison
Everything great. Especially the music played in public areas.
Yacine
Really amazing stay! Great staff, great rooms.
Grandison
Especially noticed the background music playing in the public areas. Whoever chooses that playlist has exceptional and broad taste in music. Charming.
Steven
Near to many restaurants and to Retiro Park.
Staff was fantastic and very helpful with questions.
Staff was fantastic and very helpful with questions.
bhaskar
Lifts were not working.
Drinking water is only available on ground. My room was on 6th floor.
The hotel did not provide invoice after checkout - still chasing them. Its been 5 days since my stay is completed
Drinking water is only available on ground. My room was on 6th floor.
The hotel did not provide invoice after checkout - still chasing them. Its been 5 days since my stay is completed
harry isaac
Clean room a little far from salamanca
Michel
Room was clean and well equipped. The breakfast was amazing lots of choices and everything was fresh
Miguel
Excellent property and staff.
Aram Alavian and N
The room, amenities and staff were just perfect and made us feel welcome and comfortable.
Julio
Everything was very good
Alejandra
Very nice and comfortable hotel
jason
Quiet hotel away from the hustle of Madrid Centro. Only issue is a 4 person suite should come with two beds. Not a bed and a fold out couch. Still highly recommended.
Gareth Robert
A wonderful hotel. Perfect quiet but central location. Close to Retiro Park and many excellent places to eat. Superb breakfast, helpful engaged staff, clean well equipped room. Highly recommended.
louise
Clean room. Breakfast nothing sparkling
Vincent
Clean room and great location
Ana
Breakfast is delicious.
Shuhrat
Unsafe, rude customer service bad amenities, not recommended
Sylvia
Excellent hotel
Alberto
clean room, staff, amenities
Alberto
clean room, staff, amenities
Amanda
Excellent hotel. Close to metro.
ANGELA Elizabeth
Great size room (junior suite) and good facilities. The bed was too hard for me so very little sleep but, to be fair, I sleep on a marshmallow mattress at home! Husband slept very well. Lovely staff. Great location.
Wakson
I stayed with my wife from January 15th to the 20th at this hotel has a serious problem of bed bugs. I am badly allergic to bed bugs bites. We told the staff about it and we were just switched to a different room (which was a room right next to the one we had) but it was even worst. I came home with most parts of my body full of bite spots, fever and found all our clothing was full of bugs as I got home with new bug bites that should had happened during our 8 hours flight back home. This is not acceptable for a hotel like this.
Rachel
What a lovely hotel. The staff are wonderful and friendly, rooms are a nice size and very clean.
Alexander
Good room, nice staff
Gerald
Friendly staff and great ambiance. Food options were great.
Lucas Rodrigo
My shower was broken I told them twice and they didn’t do anything about it. Constant noise upstairs and banging
Eann Sutherland
Room was very clean and hotel staff were friendly and very helpful.
Rishabh
Great location, wonderful staff and good property
paul
It was great
Ioana
Everything was good
Angela
Had a lovely time at the Crowne Plaza in Madrid. The staff were amazing - super friendly and helpful. Big shoutout to Camila in the restaurant, she was a joy to talk to! The food was delicious, and the rooms were fantastic! clean, comfy, and modern. Highly recommend!
Linda
We love this hotel. It’s spotless and the staff are so helpful. We had a suite and it was very spacious. Breakfast is delicious and everyone makes you feel so welcome.
Paul
Helpful staff, clean room and good location for transport
Merlyn
The hotel staff was nice. The room was exceptable. However, the elevators took a long time to arrive. We were on the 9th floor. Also the rooms are not sound proof. Overall, not bad if you just go to sleep at night.
Carlos
Great service and breakfast was wonderful
Julie
This was a great stay! Large rooms!
Dunia S
Clean , amazing stay with family
Mike
Hotel and the staff was very nice easy to het around beautiful park 5 block walking
Zhaybel
It was a nice place to stay.
Dunia S
Amazing just a little far from shopping
Pamela
Nice room, quiet, air conditioned. Good breakfast except the last day of the stay. Chipped cups, no mugs available (they were every other day), tubs for jams/oil were not clean and had food residue in them, no omelette!
Mirjana
Not the best lcation
Aymara
We had a wonderful stay. The hotel is located in a quiet area, and having the metro nearby made it super easy to get around. We always felt safe, even when we came back late. The beds were really comfy and everything was nice and clean. But honestly, the best part was how warm and friendly the staff were - especially Angel, who made our breakfasts extra special. We’d be happy to come back and would highly recommend this place!
Sameer
Good comfortable stay - clean rooms, friendly staff, very easy transportation options! The beds were amazing!!!
Victor
Staff charged me much higher price than was initially quoted by Expedia. This makes me not rely on the Expedia quoted price in the future.
Christopher
Excellent family rooms. Two huge beds
Sammar
Great staff and service.
Sheree
Amazing reception staff - super friendly especially Isabelle
Anabel
We were upgraded to a king sized bed room and it was one of the most comfiest beds I’ve slept in!! Everyone was lovely and would stay again
Juan
Staff is really friendly and helpful. Rooms are clean
Ritin
The staff we're brilliant. They looked after me and my family. Good location which is near some local areas for food and the retiro park. Taxis are located outside hotel. The rooms and interior were clean and modern and good for families. The bar and food was excellent.
Janelle
Great service and great location, near all the main attractions of Madrid.
Joyleen
Great stay
Jiao
Very nice hotel. Friendly staff. Will be back again.
Angel Martinez
Es un excelente hotel
Dharwin
Hotel is quiet and near metro stations that will take you around Madrid.
Michael
Near the Retiro park and a metro stop, this hotel puts you in the heart of Madrid.
Liangyin
Friendly staff and clean hotel
Janice
I've stayed at this hotel for over a decade. It's convenient to tourist areas if you're willing to walk or take transportation. But it's not in the tourist area, which makes it more comfortable with local restaurants and grocery stores. The rooms are really quiet, clean and comfortable.
Mildred
Excellent service by staff
juan
Ok hotel
Verified traveler
Very nice hotel for traveling with family
Great place to stay with a family. Staff was amazing. Very friendly and would definitely stay again! Restaurant and bar also has great food and great service!
Janice
I've been staying at this hotel for 15 years, and will always choose it. It's now just 1 building instead of 2, so book ahead! It's in an area that has lots of restaurants within walking distance, and grocery stores. Also, excellent access to public transportation.
My only frustration on this trip was the wi-fi. There were times when it would go out every couple of minutes, and that's unacceptable in the year 2025.
My only frustration on this trip was the wi-fi. There were times when it would go out every couple of minutes, and that's unacceptable in the year 2025.
Ciara Anne
A quiet hotel on the east side of the city, but within walking distance of Retiro Park. We bought metro cards and regularly used the station just a few minutes walk from the hotel so the location worked for us. Breakfast was very good - lots of options. Only annoyance is that I can’t collect IHG points because I booked via Expedia.
Ramon
Walking distance to el Retiro and Museum del Prado
Ana
Perfect for a quick stay.
Sarah
Lovely property!!!
shannon
They had our room ready early and let us check in to drop off our luggage. Very helpful and friendly front desk. Called a Taxi for us to the airport.
Andre
Nice place, very friendly staff.
Yuemei
Like the cleanliness. Don't like to carry my luggage up the stairs to enter the lobby
Joel
Everything was great. No complaints at all.
Don
Excellent service from Isabel on reception & Laren. They made my birthday extra special.
Ravindra
Nice location, needs updates
The check in was pleasant and staff were very friendly. The breakfast was nice and the food was good. The location was convenient. There were four of us, and they gave us two rooms close to each other on the same floor.
There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day.
The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed.
Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left.
Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky.
This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.
There is also no charge for the minibar, and they were happy to stock coca cola products and water in the room every day.
The bad is: We asked for king beds, and they stuck two singles together. Not a big deal, but not a king bed.
Also, their wifi is spotty. It drops unexpectedly. One of the 3 elevators was broken when we were there, and that created long waits, although it was fixed by the time we left.
Finally, the kid's room has a broken airconditioner, and even after they fixed it, the room smelled a little funky.
This hotel is clearly long in the tooth and needs a serious remodel, but the staff is excellent and the location is great.
Ilham
Safe and clean,,staff is very friendly.
Alison
We chose this hotel for its location for metro, bus and walking through Retiro, and on reading reviews that it was quiet and pleasant-all of these points were absolutely true. We loved our stay. Clean, quiet, with helpful and knowledgeable staff, some good restaurants within 5 minutes walk. It just so happened we had a week of extremely hot weather, and the AC worked very well! Wonderful buffet breakfast too!
Rosa
Excellent
Roberto Jorge
Nos recibieron muy bien desde nuestra llegada a la recepción y todo el personal es muy amable
Rocío
Regresaría sin dudarlo! Muchas gracias
Victor
Nice rooms, great breakfast and close to metro. Only issue, elevators need servicing
William
Great place to stay, walking distance to the park.
caroline
Situated a step away from the hustle abd bustie of the city but more or less on the metro a great location to stay.
Sandro
Great customer service. Nice, clean hotel. Great area.
Verified traveler
Really lovely hotel with nice staff. They were doing some works which was loud and untidy at the front. The room was comfortable and clean but the lighting was not all working and a bit dim. Our a/c was not the best!
James
3 minutes walk from Metro [ 20 mins to Centre / 45 mins to airport ]. Great Breakfast Buffet. Sports bar. Friendly staff. Coffee/Tea/water in room. if required taxi rank outside.
Lynn
Madrid 3 night stay
Cozy bedroom area but large bathroom. We thought the staff very helpful. Nice bar area in lobby. Bartender very attentive. Clean.
Msrgaret
City break.
Very comfortable. Staff very friendly and helpful. Would definitely
recommend Metro and bus stop close by.
recommend Metro and bus stop close by.
Elisha
Great hotel and kind staff.
Michelle M
Clean and quiet. Staff very helpful.
Thomas
Staff friendly. Clean hotel, albeit some areas slightly dated. Gym very small with some equipment not working.
Alvaro
Excellent hotel
Lee
Great family stay , everything we needed. Great room and service . Breakfast was great. Metro stop and park close by were convenient.
Leila
Very nice area.
Paul Nigel
An excellent hotel, which was exceptionally clean and well maintained. Room was very clean and to a high standard, bed very comfortable & the complimentary water was very welcome.
The staff are very polite, courteous and professional
Would definitely return to this hotel in the future
The staff are very polite, courteous and professional
Would definitely return to this hotel in the future
Pamela
Warm friendly welcome excellent communication. Quiet standard room was enough for needs. Good sized bathroom. Kettle with tea/coffee biscuit and mini chocolate (nice touch) bath robes (very nice touch). Good breakfast. Always taxis outside hotel. Short walk to El Ritiro Park. Would stay hear again.
Mildred
Great location you can walk or take taxi to points of interest.
Derik
Wonderful
Alexander
All around great
Location & surroundings
Crowne Plaza Madrid Centre Retiro An Ihg Hotel
Calle Pez Volador 1, Madrid, Spain
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