Name: Santos Agumar Atocha
Address: Paseo De La Reina Cristina, 7, Madrid, 28014, ES

10/10

Exceptional

22 Jul 2026

Alfredo F

.

10/10

Exceptional

16 Jul 2026

Armando

This property was one of the favorite properties that we stayed in. I could tell that this was an older property but everything was still modern and up-to-date. This is one of the most spacious rooms that we stayed in and we were very pleased with the property it's location is very centralized to transportation.

Partner

10/10

Exceptional

15 Jul 2026

Edwin

Great room, great staff, great location if you want to be close to Atocha station and Retiro park. Would definitely recommend

Family_with_children

8/10

Excellent

14 Jul 2026

Carlos

Good an quiet location. Clean room and well maintained hotel.

Partner

10/10

Exceptional

11 Jul 2026

Tabitha

Beautiful hotel with a great staff. We rented one of the 4 bed family rooms. It was a great price, very clean, and was perfect for our family for 1 night after arriving in Madrid..

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Kishan

Close to main train station Atocha. Not very luxurious but we had a good time.

Family

10/10

Exceptional

05 Jul 2026

Barony

Todo ok

8/10

Excellent

28 Jun 2026

Sandra

The breakfast menu was very good.

8/10

Excellent

26 Jun 2026

Mariela

Great brea

10/10

Exceptional

26 Jun 2026

Maria

Hotel con buena ubicación a todo el transporte para moverte sin complicaciones.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Talitha

Very upscale hotel. The staff and property were very nice.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Linda

We had three of us in one room with 4 beds. Very spacious room and bathroom. Very comfortable accommodation and convenient location

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Miguel Angel

Wonderful for big groups and close to train station Atocha. Super convenient location

Business

10/10

Exceptional

20 Jun 2026

Sergey

Nice hotel in a convenient location. Great and helpful staff. Clean and spacious rooms.

Partner

8/10

Excellent

14 Jun 2026

Julissa

Temperature was summer high and air conditioner worked only on the entrance bedroom of the suite. they came to fix it but only worked for half a day. Returned to the same hotel two weeks later, as scheduled and pre paid on our trip, gave us same room and air conditioner problem stil not fixed. Front desk clerk extremely nice to a visitor that tipped him, we asked nicely for an extra pillow and mumble did not have extras and walked away.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Melissa

They have luggage drop off for before and after your stay if needed. Within walking distance from Atocha. Very helpful staff

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Brett

The rooms are a little dated, but very functional for families. The front desk people were all magnificent. Beds were very comfortable and AC blew cold!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Stephen

An excellent stay. Helpfully reception found us a room 2h ahead of the scheduled 3AM check in. The breakfast buffet had lots of food and drinks choice and represented good value for €15 and the location handy for Atocha station and exploring Madrid.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Natasha

Great place!

Partner

10/10

Exceptional

11 Jun 2026

GUANGYAN

Close to Madrid Atocha train station. Friendly staff.

Family_with_children

10/10

Exceptional

08 Jun 2026

Montserrat

A wonderful family-friendly hotel in a great location. The staff is warm and attentive, making you feel at home from the start. Rooms are spacious, clean, and quiet, with AC and comfortable beds. Breakfast stands out, offering a solid variety of hot and cold dishes along with some good pastries. The location is convenient too, just a short 10-minute walk from Atocha train station. A reliable choice for families visiting Madrid!

Family_with_children

10/10

Exceptional

07 Jun 2026

Myriangelies

Todo en general nos encanto

Family_with_children

10/10

Exceptional

02 Jun 2026

Daisy

Todo bien

Friends

10/10

Exceptional

28 May 2026

Ricarte

The breakfast is very good! Plenty of choices in a very spacious dining area

Very good location with the Puerta de Atocha station for buses and trains within 10 mins walk.

The elevator and bathrooms are on the small size scale!

Some noise at corridors from housekeeping after 8:30am

Shuttle service should be considered with a fee for guests with baggage to pickup at station and return

Self

8/10

Excellent

28 May 2026

Sylvie

Perfect location for a one night stay before taking the train

Partner

10/10

Exceptional

18 May 2026

Hans

Great location, walking distance to all the major attractions, 30 minutes or less. Staff was very friendly and helpful.

Partner

6/10

Pleasant

09 May 2026

Kate

Hotel is dated but looks well maintained and seems to cater mainly for groups which is very apparent at breakfast times and reception area. Breakfast was plentiful with healthy options. Rooms are fine and clean. The biggest issue is a complete lack of any soundproofing between rooms & corridors, leading to very little sleep. I chose the hotel for the proximity to the train station as I was in Madrid only as a base for visiting other cities.

Self

8/10

Excellent

07 May 2026

Igor

Air conditioning was very good. Same thing for breakfast, lots of choices and it tasted pretty good in general. The breakfast was the main highlight of the stay. Room was a bit outdated. Internet was most of the time slow even for general browsing and pressure from shower was low. Shower temperature was good. Bar fridge was a very good addition. Slight distance from main train station.

We got short notice about our room being painted. The lady staff gave us new room. I'm not complaining about the inconvenience but when I returned the old key cards for our room, she made me wait for about 15-20 minutes as there were two separate guests on the line. When I gave her the key cards, I thought I was going to sign something but not really. I was already tired moving our stuff to next room and just came back from tour so the wait in the line was a bit irritating and tiresome when she could have quickly grabbed the key cards and so I could leave.

Family

10/10

Exceptional

07 May 2026

Phillippe

Perfect for the traveler. Very comfortable and helpful staff especially since my Spanish is not very good. :)

Self

6/10

Pleasant

06 May 2026

Gilbert

Room was fine.Aircon very effective.Reception staff very helpful.Ate in restaurant and found gentleman taking order very brusque to the point of rudeness.Breakfast service - good choice but ends at 10.30 so if you turn up at 10.25 as one family did you need to be quick!

Partner

10/10

Exceptional

04 May 2026

Volodymyr

location is excellent, breakfast is delicious, rooms are clean but they could be renovated.I will definitely stop here next time

10/10

Exceptional

28 Apr 2026

Luisalma

Great place. Excellent location near Parque El Retiro

10/10

Exceptional

24 Apr 2026

Victoria

Breakfast was a buffet ; lots of fresh juices and healthy options to choose from! Very nice hotel - close to everything!

Family

8/10

Excellent

14 Apr 2026

Sandeep

Great location, room was smaller than expected. We booked a queen bed but staff gave us 2 separate double beds saying hotels.com didn’t send them specifics re single queen bed. No gym.

Partner

10/10

Exceptional

11 Apr 2026

Maite Uribe

Great location, good beds

10/10

Exceptional

03 Apr 2026

Aylia

Excellent

8/10

Excellent

02 Apr 2026

Maite

Exc location. AC didnt worked and they had to reset it and wasn't cold butvat least it was some fresh
Breakfast was amazing

10/10

Exceptional

02 Apr 2026

YEONSOO

Staff are very nice

8/10

Excellent

31 Mar 2026

Trina

One night only but it was great location. Room was too hot

Partner

2/10

Poor

30 Mar 2026

Nishith

They did not serve the breakfast even though it was included in the reservation. They asked us to pay extra for the breakfast.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

suchith

Yea

10/10

Exceptional

18 Mar 2026

joanne

Easy walk from train station. Nice restaurants nearby, good staff. Comfortable room

Partner

10/10

Exceptional

16 Mar 2026

Giuliana

Great hotel. Recommended

Partner

8/10

Excellent

07 Mar 2026

Debora

Well situated from the train station and nice bars and restaurants within short walking distance

Partner

10/10

Exceptional

06 Mar 2026

revathi

Nice hotel

Self

4/10

Poor

28 Feb 2026

Wayne

Under staffed at the front desk. Long check in wait. Rooms are dated

Self

4/10

Poor

25 Feb 2026

William

Room was very dated. One of the two beds had a problem with the frame and was not level. The shower was a nightmare as you have to press up against the wall to get properly under the water.

Lobby is great and the best part about the stay. Most of the service was good, but they are extremely understaffed and when they get busy expect a wait of up to 30 minutes to be able to speak to someone at the front desk.

Self

10/10

Exceptional

23 Feb 2026

Hannah

Everything was perfect

Partner

10/10

Exceptional

21 Feb 2026

Svitlana

Everything was perfect

10/10

Exceptional

21 Feb 2026

Pat

Very comfortable room and helpful staff. Location met my needs.

Self

10/10

Exceptional

20 Feb 2026

Maria Teresa

Location and clean room

Family_with_children

6/10

Pleasant

18 Feb 2026

Lou

Check in was very slow. My room develop a severe leak in the bathroom ceiling but they were very helpful and quick to move me into a different (slightly upgraded) room which I appreciated. The bed was large and comfortable. It was well placed for Madrid Train station which was why I booked it. A short less than 10 minutes walk. I ate in the restaurant too which was pretty mediocre. Breakfast was fine, usual hotel buffet options. But the breakfast room is very noisy! If you want a calm start to your day go for breakfast elsewhere.

Self

4/10

Poor

17 Feb 2026

Aniruddha

For the price paid, ~200 euro a night the service and quality was dismal. This is the first hotel I visited ever that had no coffee machine in the room - they wanted extra charge for that. They didnt offer even a minute of early checkin even after telling them we just flew internationally. Then the room was the most basic, claimed to give me city views but all it had was windows opening to inside of the building which was gloomy. The room itself was cramped and this looked more like a hostel than a proper hotel.

To be avoided.

Family_with_children

6/10

Pleasant

05 Feb 2026

mehmet ali

Yes

10/10

Exceptional

03 Feb 2026

William K

We had an overnight flight from the US, so we arrived long before check-in, but they gave us a room right away. It was reasonably sized, exceptionally well maintained, and the bathroom had a full-size extra-deep tub. The staff was also very helpful.

8/10

Excellent

24 Jan 2026

Nicholas George

Nice room, good bed and bathroom

Leisure Family

6/10

Pleasant

17 Jan 2026

Jerilyn

The hotel staff is nice. Though well-located for walking to some of Madrid’s famous touristic draws, as well as the train and metro stations, current construction made the trek a little unpleasant. It worked for me as a two-night stopover but I probably wouldn’t book again

Self

10/10

Exceptional

16 Jan 2026

Meg

Staff excellent and helpful. Hotel is in a great location

Self

10/10

Exceptional

08 Jan 2026

Paola

All

8/10

Excellent

06 Jan 2026

Nidia

The staff was great and very helpful great beds and pillows.

6/10

Pleasant

30 Dec 2025

Patricia

Improved? When I leave dirty dishes out and they are not taken seaway for the 5 days I am there??? And I have to go to the front desk NOT once but twice to ask for new glasses and coffee cups? We were drinking out of 3 oz paper cups for the duration of the trip?
VERY disappointed with room service AND front desks lack of concern

Leisure Partner

6/10

Pleasant

18 Dec 2025

Fiona

All was fine, but not exceptional. Perfect for a regular business stay. Breakfast could be improved by including some healthy options (nuts etc)

Business

2/10

Poor

16 Dec 2025

Lee

Shocking - do not stay at this hotel.

I stayed Friday 12th, through Monday 15th. On Sunday, while we were out, someone accessed our room with a key and stole a credit card [which they tried to use less than a mile from the hotel].

When I informed the staff, all I was told was, wait for the manager in the morning. When I went to find the manager next morning he was not there but left a message to report to the police. No other help offered.

This theft was clearly managed by someone accessing the room with a key, not a break in. The managers response of 'report it to the police' [and no other advice or assistance] was terrible customer service.

We were robbed on their premises and no one cared or helped at all. I wonder if this is how they would like to be treat if this happened to them when staying in a hotel in a foreign country.

Shocking - do not stay at this hotel.

Leisure Family

2/10

Poor

16 Dec 2025

L

Shocking - do not stay at this hotel.

I stayed Friday 12th, through Monday 15th. On Sunday, while we were out, someone accessed our room with a key and stole a credit card [which they tried to use less than a mile from the hotel].

When I informed the staff, all I was told was, wait for the manager in the morning. When I went to find the manager next morning he was not there but left a message to report to the police. No other help offered.

This theft was clearly managed by someone accessing the room with a key, not a break in. The managers response of 'report it to the police' [and no other advice or assistance] was terrible customer service.

We were robbed on their premises and no one cared or helped at all. I wonder if this is how they would like to be treat if this happened to them when staying in a hotel in a foreign country.

Shocking - do not stay at this hotel.

Leisure Family

10/10

Exceptional

04 Dec 2025

M M

Habitacion grande. Camas muy cómodas. El servicio es muy agradable y el metro está a 5 minutos.

10/10

Exceptional

27 Nov 2025

Nelson

Como siempre es un hotel donde te sientes a gusto, es mi segunda vez y espero que sean muchas más, el personal fue muy atento, la comida en el restaurante estaba deliciosa. Es un hotel que recomendaría siempre.

Self

6/10

Pleasant

24 Nov 2025

Dieu Minh

The room bathroom had sewage odor, we tried to rinse the bidet next to the toilet with hot water and close it, then the odor is gone, but came back after next day !!!! From our room, we can hear people talking in the next room, it was so noisy.

Leisure Family

10/10

Exceptional

19 Nov 2025

Osmel

Super great !! Nice time and professional staff . I do recommend the hotel , thanks

10/10

Exceptional

14 Nov 2025

Grazyna

I did have very nice stay, nice clean room, wonderful staff and good choices for buffet style breakfast.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Leslye

We thought this was a very nice clean hotel. The room and bathroom were a good size. The breakfast buffet was good, not great. The maître d was not friendly at all. The only problem we had was our key cards stopped working and we had to wait in line to get new ones. Most importantly after staying in two previous hotels where the A/C barely cooled, the AC worked great!

Leisure Family

10/10

Exceptional

07 Nov 2025

Stephen

Very convenient location within walking distance to the Atocha train station and several sightseeing landmarks. Good staff service, very clean and tidy rooms

Leisure Self

10/10

Exceptional

07 Nov 2025

Nelson

Friendly staff, great service

10/10

Exceptional

06 Nov 2025

FRANCISCO

Great place, near to the Atocha station and the El Retiro park. Clean and friendly staff

6/10

Pleasant

05 Nov 2025

Amir

Breakfast room is very noisy and anoying.
Table and chairs very close to each other.
Not

8/10

Excellent

30 Oct 2025

NAZEER

Clean room, friendly and helpful staff , good breakfast .

Leisure Partner

8/10

Excellent

27 Oct 2025

Luca

Good location, close to Metro station.
Big food variety at breakfast buffet
Staff friendly and helpful

Partner

6/10

Pleasant

26 Oct 2025

Steven

Bathtub had an iron ring and a soap scum ring. Hair visible in drains.

Leisure Partner

8/10

Excellent

25 Oct 2025

Ailve M.

Good location near Atocha but also right next to the major construction project .
Check-in tedious in spite of doing it all online beforehand !
Hotel is clean , rooms fine.
No bar, no real dining room, just cafeteria with pretty mediocre food ( staff very nice tho!)

10/10

Exceptional

23 Oct 2025

Christopher

Rooms are clean and friendly staff. Within walking distance of prada and park.

Leisure Partner

8/10

Excellent

21 Oct 2025

Andrew

Small rooms but nice. Good central location

Self

6/10

Pleasant

18 Oct 2025

Patricia

The room was a good size but there were not enough plugs. Also, the main light switch is concealed by the pillows, that took me a while to figure out. There is also a lot of street construction going on which is not noted on the website and makes for a difficult walk to Atocha train station.

Leisure Friends

10/10

Exceptional

18 Oct 2025

Kevin

Room was very nice, clean and the bed was extremely comfortable

Staff was very friendly

6/10

Pleasant

11 Oct 2025

Rosayda

Breakfast menu ok but not allowed take out and had to leave
Ana came tell us but I told her I payed and there was no sign

Leisure Family

10/10

Exceptional

08 Oct 2025

Parth

Great value for money. Walkable from Retiro Park and very close to Atocha Metro station which is a couple of stops away from the city center. The room was clean and spacious. Loved the bathroom utilities.

My only feedback is that my wife was sick as she is pregnant so we were a few minutes late for breakfast. We understand that we could not be served in the cafeteria however requested if we could takeaway some readymade breakfast items at least but were told no.

Leisure Partner

8/10

Excellent

08 Oct 2025

Rabia

There should be microwave in the room.

Leisure Family

10/10

Exceptional

26 Sep 2025

Robert

Friendly staff, restaurants nearby & comfortable bed/room

Partner

8/10

Excellent

20 Sep 2025

Vladlen

Convenience and value

Clean room, well organized, friendly staff. Room on a smaller size (by American standards) but all great, I would stay there again, walking distance from Atocha train station and from Prado, center town, and the nice park.

Business

10/10

Exceptional

20 Sep 2025

Olga

Will book again.

10/10

Exceptional

17 Sep 2025

Kyla

We really enjoyed our 2 night stay while in Madrid. The hotel staff were so helpful in storage our luggage before check in. The room was clean, and big enough for my son and I. Breakfast was delicious with lots of choice. Hotel is about a 15 minute walk from Atocha station, and about 5 minutes walk to the Menéndez Pelayo metro station.
All in all, if we are in Madrid again, I would absolutely stay here again.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Damien

Great breakfast, would highly recommend for its variety of options. If you're American and expect crispy bacon, you may be a little disappointed, but it's still delicious. I did sample most of everything over 2 days. Love the thick hot chocolate.

Very close to many great sightseeing places and close to Atocha station.

Amenities wise: be patient as the elevator is very slow, and in room hair dryer overheats and shuts off way too fast (45seconds).

Partner

6/10

Pleasant

15 Sep 2025

Ian

The hotel is walkable from Atocha Station and Metro stops, but furthe away from the centre of Madrid. The rooms are ok but basic and with little soundproofing. The front desk staff appeared to be overworked and rushed. The hotel seems to focus mainlly on catering for tour groups.

Leisure Self

6/10

Pleasant

14 Sep 2025

Ana

I chose this hotel based on price and the “4 stars” description. While the location is great, and the lobby was well taken care of, very nice. The hotel room was absolutely terrible. The bed was basically a U shape (sunk in the middle) the shower glass I’m sure it has mold, and the walls of the room seemed to have some sort of leak or humidity problem since the wallpaper was coming off.
If I would’ve known these things, i would’ve spent a bit more (maybe $30 more?) to stay in an actual 4 stars hotel. (Plenty in the area). I didn’t ask for a room change since I was there only for a night.
As per the staff, they did their job.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Vincent

The staff had such a pleasant manner. When you are a sole traveler you often feel the emphasis is on tourist groups or conference groups. And safety, the foyer was well supervised.

Leisure Self

6/10

Pleasant

06 Sep 2025

Clara

Wd of liked staff to explain WiFi, converter ect

Leisure Self

10/10

Exceptional

02 Sep 2025

Leila

It's a great hotel with walking distance to the train station,parks and the main attractions. The staff are very friendly and even went beyond duty and checked me in an hour earlier which was a blessing after a long flight.

Leisure Self

10/10

Exceptional

07 Aug 2025

Exequiel

Walking distance to train station,nice and quiet ,staff speak English

Leisure Family

10/10

Exceptional

04 Aug 2025

MARIA

The bed moved, pillows don't stay. Room extremely tight, the view faces the neighbors.